Rogers outages and service status in Val-Alain, Quebec

Problems in the last 24 hours in Val-Alain, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Val-Alain, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BNKB (@banknotekb) reported 1 minute ago

  @RogersHelps @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?

• 
  Terry Ostashek (@TOstashek) reported 3 minutes ago

  Dealing with @ROGERS is definitely an exercise in frustration! For a company that relies on it's customers in order to survive, @ROGERS seems ok living on life support!

• 
  Mel (@Mel_1245) reported 3 minutes ago

  @RogersHelps how can someone inquire about billing issues if it’s been 3 days and I can’t reach anyone. You just wanna take more money every month? #rogers

• 
  Shell (@Shell29at) reported 3 minutes ago

  @JayGenXer @Rogers Yeah, they don’t seem to care about customers anymore or customer service

• 
  Salty Albertan (@FringedCanuck) reported 7 minutes ago

  @JayGenXer @Rogers Rogers is a **** company run by a pos CEO

• 
  Grant D (@pyeinburnaby) reported 8 minutes ago

  @HockeyPatrol **** @Sportsnet and @Rogers

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 12 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  brokencool (@brokencool) reported 13 minutes ago

  @RogersHelps Your site says nothing but your tech support message says outage - confusing - can you DM and I can share address?

• 
  Carrie Longbottom (@csboucher78) reported 13 minutes ago

  @RogersHelps This is email from my phone. Works on browsers. All my other emails work. I just can’t send from Shaw says out going server repair. I even reset my password thinking it would help. I do not want to have to delete my account and re add I have a Shaw email - customer & mobile

• 
  Allan 3 (@Agent365) reported 16 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.