Rogers outages and service status in Val-Alain, Quebec

Problems in the last 24 hours in Val-Alain, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Val-Alain, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

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  john doe (@johndoe54227482) reported 2 minutes ago

  @RealDonBradshaw @BlueJays @Rogers Um teams from all sports do this when trades happen lol. Who ******** cares ?

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  Terry Murphy (@tyjac2) reported 4 minutes ago

  @RogersHelps when will my internet and tv services be back on they have been off all afternoon Such poor service

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  rrcool 🇨🇦 (@rrcool53) reported 6 minutes ago

  @RogersHelps How can I tell if I have 2.4 wi-fi. My wireless camera requires it and won’t connect. The network works fine with my phone and laptop but is not named SHAW-???? 5.0

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  Hales (@claytonhales83) reported 8 minutes ago

  @RealDonBradshaw @BlueJays @Rogers Literally every team does this. Calm down

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  Jeff Jones (@thewiredserf) reported 8 minutes ago

  @RogersHelps We’ve spent hours queuing to speak with your teams in the last week. We’ve had two technicians come by and leave without resolving our issue. How do we escalate today without waiting 2 hours to speak to someone and then wait another day for a tech to arrive?

• 
  Georgiana Balanica (@GeorgianaB83826) reported 9 minutes ago

  Hey @Rogers you need to do a much better job at dealing with your customers! I’ve been waiting for more than 15 minutes today to be transferred to talk to a supervisor after dealing with a customer service representative for more than 30 minutes that couldn’t understand my request for a service upgrade! You can’t put customers on hold for that long without resolution so I had to drop the call! Train your employees and train them how to properly help customers meet their needs! I know I’ve been working in this industry for over 15 years! I’ve started in customer service however it’s not what it used to be! Now it seems you want to get rid of customers as fast as possible instead of helping them and ensuring they remain loyal to your business!

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  MW (@marcuswaters) reported 9 minutes ago

  @RogersHelps I refer you to my original post Eric. I simply want to talk to a customer service agent who has some idea of how things work and some internal gravitas to fix customer issues. As a customer of over 10 years this is but a small ask.

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  LVNTHEDRM (@Adams11Colin) reported 14 minutes ago

  Why do big company’s like @Rogers @amazon have such ****** customer service… They take your $ no problem but when you have an issue or concern good luck having it resolved… Business don’t care about customers anymore it’s really sad.

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  Solid Shatner (@KarlMagnonMan) reported 15 minutes ago

  @RogersHelps That’s irrelevant. I’ve followed all the steps (no dashes or box #’s etc) and it’s just not recognized (according to YOU) by Canada Post, and yet I get mail w/o issue. The PROBLEM is trying to speak to a live operator to correct this and I can NEVER get through.

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  Ria Riaz (@RoastedKeyboard) reported 16 minutes ago

  Out of all the telcos @Rogers by far has the worst customer service. Consistently