Shaw outages and service status in Okotoks, Alberta

Problems in the last 24 hours in Okotoks, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Okotoks, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Okotoks, Alberta

Latest outage, problems and issue reports in Okotoks and nearby locations:

• 
  Simon (@SighmanCanada) reported 18 minutes ago from Okotoks, Alberta

  @Shawhelp you guys need to get your support, apps and chat features fixed. 2 hours on chat and it just closed... The app crashed. No answer or anyone that seems to be able to help or fix an issue I've had for 5 weeks. Fed up and grumpy....@TELUS wanna buy out my contract?

• 
  Ryan Sutton (@skistrongryan) reported 30 minutes ago from Municipal District of Foothills No. 31, Alberta

  @Shawhelp Shaw outage again in Heritage Pointe..what hell is going on this been crazy every day this long outages

• 
  Simon (@SighmanCanada) reported 33 minutes ago from Okotoks, Alberta

  @Shawhelp How about someone takes charge of issues, follows through and solves the problems. Been over a month with corrupted PVR recordings, yet everyone at shaw acts like it's a new problem...looks like others have the issue and it's been happening for a few years.

• 
  🅂🄸🄼🄾🄽 (@SighmanCanada) reported 34 minutes ago from Okotoks, Alberta

  @Shawhelp I'll pass, have no faith in support at all.

• 
  🅂🄸🄼🄾🄽 (@SighmanCanada) reported 36 minutes ago from Okotoks, Alberta

  @Shawhelp is there a known issue of recorded shows where the audio is silent every 15 minutes or so for 2 seconds, makes watching anything annoying....not wanting to spend hours on support to be told there's nothing wrong, as per my last 2 support experiences.....

• 
  Mike OConnor (@WineGuyMike55) reported 37 minutes ago from Municipal District of Foothills No. 31, Alberta

  Where is the NFR @Cowboy_Channel @ShawInfo @ShawDirect ? Paid money to have the Cowboy Channel so we could watch the NFR and you give us some stupid tailgate party then some old rodeo. WTF

• 
  Joe Mojo (@Mojo_Beatz) reported 54 minutes ago from Okotoks, Alberta

  Whoever it is @TSN_Sports @Shawhelp fix this ****!

• 
  Simon (@SighmanCanada) reported 59 minutes ago from Okotoks, Alberta

  I remember when @Shawhelp was actually good. Every support action online now takes over an hour and simple yes or no questions from them take 10 minutes to reply. You guys really need to concentrate on one chat at a time, it's so fustrating as a customer.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rick Alsop (@RickAlsop) reported 8 minutes ago

  @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

• 
  Chris Sigurdson (@sigurdson_chris) reported 12 minutes ago

  @Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?

• 
  Guy_Barnabe (@GuyBarnabe) reported 15 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Sanjeev Lal (@Sanjeev_Lal72) reported 18 minutes ago

  @Rogers @ShawInfo can we please get proper service no sound and glitchy feed for #mnf @CTV This is becoming a frequent issue last time Canucks game?

• 
  Hexadus (@Mr_Hexadus) reported 22 minutes ago

  (Looks over @ShawInfo) are you ******* around? #shawcable I can see that network flow.. are you collecting payments that would otherwise misrepresent what you are capable of?.. we are watching scheduled time outs...

• 
  Jonathan Mason (@masonstcc) reported 22 minutes ago

  My @Shawhelp @RogersHelps cable boxes are not working. I don't think the internet is consistent either. Ever since the forced 'upgrade' from Shaw to Rogers hardware. I need a service tech on site to fix this problem. Loyal customer for over 20 years.

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 23 minutes ago

  Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.

• 
  Lynelle (@Bogey_Putt) reported 24 minutes ago

  @Shawhelp is there an outage in North Burnaby/Capitol Hill area? Internet, TV down as of about 9:15am and 5G is very weak signal only on cell? Status?

• 
  MrYeti (@XLegitJetsFanX) reported 27 minutes ago

  @nobodyhky @Shawhelp Starlink buddy I switched and never will switch back

• 
  Summer (@snowyday15) reported 30 minutes ago

  @Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.