Shaw outages and service status in Okotoks, Alberta

Problems in the last 24 hours in Okotoks, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Okotoks, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Okotoks, Alberta

Latest outage, problems and issue reports in Okotoks and nearby locations:

• 
  Simon (@SighmanCanada) reported 54 seconds ago from Okotoks, Alberta

  @Shawhelp you guys need to get your support, apps and chat features fixed. 2 hours on chat and it just closed... The app crashed. No answer or anyone that seems to be able to help or fix an issue I've had for 5 weeks. Fed up and grumpy....@TELUS wanna buy out my contract?

• 
  Mike OConnor (@WineGuyMike55) reported 24 minutes ago from Municipal District of Foothills No. 31, Alberta

  Where is the NFR @Cowboy_Channel @ShawInfo @ShawDirect ? Paid money to have the Cowboy Channel so we could watch the NFR and you give us some stupid tailgate party then some old rodeo. WTF

• 
  🅂🄸🄼🄾🄽 (@SighmanCanada) reported 25 minutes ago from Okotoks, Alberta

  @Shawhelp is there a known issue of recorded shows where the audio is silent every 15 minutes or so for 2 seconds, makes watching anything annoying....not wanting to spend hours on support to be told there's nothing wrong, as per my last 2 support experiences.....

• 
  🅂🄸🄼🄾🄽 (@SighmanCanada) reported 31 minutes ago from Okotoks, Alberta

  @Shawhelp I'll pass, have no faith in support at all.

• 
  Simon (@SighmanCanada) reported 41 minutes ago from Okotoks, Alberta

  @Shawhelp How about someone takes charge of issues, follows through and solves the problems. Been over a month with corrupted PVR recordings, yet everyone at shaw acts like it's a new problem...looks like others have the issue and it's been happening for a few years.

• 
  Simon (@SighmanCanada) reported 44 minutes ago from Okotoks, Alberta

  I remember when @Shawhelp was actually good. Every support action online now takes over an hour and simple yes or no questions from them take 10 minutes to reply. You guys really need to concentrate on one chat at a time, it's so fustrating as a customer.

• 
  Joe Mojo (@Mojo_Beatz) reported 51 minutes ago from Okotoks, Alberta

  Whoever it is @TSN_Sports @Shawhelp fix this ****!

• 
  Ryan Sutton (@skistrongryan) reported 52 minutes ago from Municipal District of Foothills No. 31, Alberta

  @Shawhelp Shaw outage again in Heritage Pointe..what hell is going on this been crazy every day this long outages

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Release the files (@BlackBlazeE) reported 7 minutes ago

  Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.

• 
  Vanessa (@Noosiekins) reported 7 minutes ago

  @Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.

• 
  b ☾ (@brandobrennan) reported 7 minutes ago

  @Shawhelp I’ve called 2x today for customer support and after 2 hours on hold, the call goes dead (both times). I need help??

• 
  Ugabug (@MaryPChipman) reported 8 minutes ago

  @Shawhelp Yes, the new TV box (#2) is running, however, without a cable, the signal sometimes cuts out - the Internet might be down or slow for a nanosecond. Our WiFi shows as being strong.

• 
  Don T Beakunt (@truebusterflash) reported 10 minutes ago

  @Shawhelp Aaarrrrrgh, 7th time it’s asked me to sign in!

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 12 minutes ago

  Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.

• 
  Chris Sigurdson (@sigurdson_chris) reported 13 minutes ago

  @Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?

• 
  Jenn (@jskapin) reported 13 minutes ago

  @Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.

• 
  Ugabug (@MaryPChipman) reported 16 minutes ago

  @Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.

• 
  Dave W (@penskefile79) reported 18 minutes ago

  @Shawhelp I need help. My cable keeps cutting out - to the point I can’t watch anything. The shows I recorded also have issues. Some of them have audio issues or are not accessible. I’ve tried to call a couple times - but the hold time is +1 hour and I just give up. Please help.