Shaw Outage Report in Okotoks, Alberta
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Okotoks, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Okotoks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Okotoks, Alberta
The most recent Shaw outage reports came from the following cities: Calgary and Okotoks.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
TV | |
| Calgary |
Total Blackout | |
| Calgary |
Total Blackout | |
| Calgary |
Internet | |
| Calgary |
||
| Calgary |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Okotoks, Alberta
Latest outage, problems and issue reports in Okotoks and nearby locations:
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Lee Palisoc
(@leepalisoc) reported
from
Calgary, Alberta
@allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download stream—that’s where my issue is. When I check my cameras remotely, I get a lot of buffers because my plan’s up speed is not enough. TELUS’s 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.
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lynerd
(@Lynerd) reported
from
Calgary, Alberta
@Shawhelp I find navigating on the box is absolute shit. The page down doesn’t work so you essentially have to go through 29 pages of content individually. It also doesn’t keep track of what you’ve watched so you have to remember which episode you last watched.
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Christa Cole
(@christacole74) reported
from
Calgary, Alberta
@Shawhelp My Internet has crashed multiple times the last two days. Can you please help. Unplugged multiple times.
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Liana Robberecht
(@chefLiana) reported
from
Calgary, Alberta
Please @ShawInfo after waiting an hr for call back & then I did get my call - I also got a message that my call was unable to be processed -“good-bye” cluck a hang up . I’m on call wait for 101 min again - pls don’t hang up again - I need you , sincerely paying customer
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DanLipman
(@Contoors) reported
from
Calgary, Alberta
@Shawhelp this customer service is horrible. We've been waiting for hours, through the phone, through the online chat, through Twitter DMs. No response, were about to cancel our service if we don't get a response.
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Jason Lyver
(@LyverJohn) reported
from
Calgary, Alberta
Another day and still no answers @Shawhelp I guess this is a new way of customer service. @ShawInfo
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J Gaudet
(@GJM1978) reported
from
Calgary, Alberta
My internet keeps dropping. @Shawhelp help! #YYC #shaw #internet
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Jason Lyver
(@LyverJohn) reported
from
Calgary, Alberta
Another day and yet @Shawhelp @ShawInfo is yet not solving the issue just keep saying it is on the back end. This lack of service and answers is not good enough.
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Melissa Lam
(@sweetsbymelissa) reported
from
Calgary, Alberta
@shawhelp @shawinfo The worst #customerservice! Waiting over 2.5 hours and cut off! #terrible
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Jasmine Josie
(@jasminejosiee) reported
from
Calgary, Alberta
@Shawhelp we’ve tried everything to get our internet to work. But it’s just not working. Help!
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Christa Cole
(@christacole74) reported
from
Calgary, Alberta
@Shawhelp My Internet is down and after a 2 minute unplug it won’t reset. Help! I work from home and need it to work.
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Ronan Cockar
(@RonanCockar) reported
from
Calgary, Alberta
@ShawDirect @Shawhelp So tried the chat option and requested someone call me. I want to cancel all my services. The guy tells me to call you. I have wasted 4 plus hours.....
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Heather ‘Freckle Face’ Wilkey
(@heatherwilkey) reported
from
Calgary, Alberta
@Shawhelp She has been on your chat 3 times, waits 10 min someone asks a question then transfers her only to wait another 15. Now they are saying they can’t come back until SUNDAY. She has already waited a week for service and the guy left without making it work! HELP
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Angie Hung
(@ahung) reported
from
Calgary, Alberta
Another @Shawhelp outage tonight, all channels have gone completely dark with a blank screen in the middle of watching and recording a program #Shaw #outage #Calgary
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Saperlipopette
(@Lynerd) reported
from
Calgary, Alberta
@Shawhelp I don’t have account issues, I was correcting the typo in the initial tweet. It’s not “who”’s”, it’s “whose”
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Ian Procter
(@ianprocter) reported
from
Calgary, Alberta
@Shawhelp on hold for 45 minutes and counting - asking for a credit on my account due to Shaw on demand out of service for me for 6 days
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Commie Tommy Chong
(@TommyChong840) reported
from
Calgary, Alberta
@Shawhelp it's like you don't want me to add additional services to my account. I'll be cancelling the services I do have because you won't give me the new customer pricing on my new service.
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A Silver Snapshot
(@asilversnapshot) reported
from
Calgary, Alberta
Experiencing Internet outage in NW Calgary & unable to find any updates. @ShawDirect @Shawhelp @ShawInfo
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David Woodward
(@woodyda) reported
from
Calgary, Alberta
Trying to watch the #2019Elections coverage, into day two of a major Shaw TV fail @Shawhelp Black screen, no audio, terrible. DO NOT sign up for #Shaw Blue Curve. Zero customer service. Don’t make my mistake. You’re welcome.
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Morgan Rodwell
(@TechnicalBard) reported
from
Calgary, Alberta
@jkenney Too bad I can't watch it because @enmax fried my @shawhelp PVR gateway this morning...
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jimbo
(@TherealBapu) reported
@Shawhelp Wait so I spent almost An hour with someone doing different things with my tv taking plugs out and putting them in only to ask is there a system issue. Ohh yes sir there is. Why ******** did I waste 45minutes at 11pm when I could be asleep for work. So it’s my fault then.
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Beamer
(@BeamerPhatty) reported
@beverage15 @Shawhelp Day 6 going on 7 for me. Had the tech come out this morning and just stare at the modem hoping it would work for about an hour before he said it is a backend issue and I will get a call or msg saying when my modem is finally activated
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Ian Seggie
(@IanSeggie) reported
Thanks @Shawhelp for shipping the new, updated Shaw Fibre+ Gateway 2.0 XB7 Modem overnight. Replaced old one with new and up and running, faster, no more issues.
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Heidi 🏁💪
(@heidamazeballs) reported
@Shawhelp internet is down in Altadore in #yyc
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Jimbo
(@TherealBapu) reported
@Shawhelp What why would I need support now. The system came back on this morning. I am just wondering how is that you guys don’t tell your employees that we’re having a system shut down. Had I not checked to see this I would probably still be working on my cable box trying to fix it.
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Jimbo
(@TherealBapu) reported
@Shawhelp Hey I did use that service last night after 45 minutes I asked the rep if there was the service outage throughout the system 5 minutes later they said yes. How ******** do the reps not know there is an outage. What a ****** joke of customer service. This is customer service.
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Cam Johnston
(@CamMakoJ) reported
@Shawhelp @kevinborst I would hope so i got some pro-rated fees when i had an outage before!!!
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Shannon Czemeres
(@czemeres) reported
@Shawhelp It’s not my account though it’s the app that’s not working properly and it sounds like has been an issue in the past.
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Tilo
(@TiloSSO) reported
@beverage15 @Shawhelp same here (equipment activation issue) Old modem broke (hitron) , Shaw tech tried to activate refurbish hitron with no luck. Says backed issue. Great for WFH!
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Busayo Ojo
(@bobuszee) reported
@Shawhelp All I need is to get the service I paid for. Is that too much to ask? I have been reaching out to your support for help since Christmas and the issue has not been fixed.😡