Shaw

Shaw Outage Report in Calgary, Alberta

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The latest reports from users having issues in Calgary come from postal codes T2R, T1Y, T3M, T3H, T2T, T2A, T2X and T3J.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Calgary, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Calgary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Calgary, Alberta 01/15/2026 09:25

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Calgary, Alberta

The most recent Shaw outage reports came from the following cities: Calgary and Chestermere.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary E-mail
CanadaCalgary Internet
CanadaCalgary TV
CanadaCalgary Wi-fi
CanadaCalgary TV
CanadaCalgary Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Calgary, Alberta

Latest outage, problems and issue reports in Calgary and nearby locations:

  • dkrywulak19 Dwayne Krywulak (@dkrywulak19) reported from Calgary, Alberta

    @Shawhelp really second guessing if I should continue service. Trying to deal with billing now for 3 days. Just spent 30 minutes being told by a CSR that I’m trying to confuse her. My apologies, didn’t know I’m suppose to train your staff to answer simple questions. #FACTS

  • LyverJohn Jason Lyver (@LyverJohn) reported from Calgary, Alberta

    Another day and still no answers @Shawhelp I guess this is a new way of customer service. @ShawInfo

  • eJ24 eJ (@eJ24) reported from Calgary, Alberta

    @Shawhelp tv service is out, my blue sky boxes won’t even boot up

  • SWCalgaryGuy Brian (@SWCalgaryGuy) reported from Calgary, Alberta

    @CstSmith @VMediaTV @Shawhelp No issues in YYC West Springs #telus

  • Ery_n Erin (@Ery_n) reported from Calgary, Alberta

    @EMachinee @Shawhelp Super disappointing - 8 weeks of non-service. I wonder how many others are in the same on and off cycle with Shaw

  • Lynerd lynerd (@Lynerd) reported from Calgary, Alberta

    @Shawhelp I find navigating on the box is absolute shit. The page down doesn’t work so you essentially have to go through 29 pages of content individually. It also doesn’t keep track of what you’ve watched so you have to remember which episode you last watched.

  • zlinuxguy Mark Spencer (@zlinuxguy) reported from Calgary, Alberta

    @Shawhelp Yep - there’s an outage somewhere upstream from our house. Shaw is aware & investigating.

  • jasminejosiee Jasmine Josie (@jasminejosiee) reported from Calgary, Alberta

    @Shawhelp we’ve tried everything to get our internet to work. But it’s just not working. Help!

  • ahung Angie Hung 🦄#BB21nicole🦄 (@ahung) reported from Calgary, Alberta

    Wow that was tough to watch again. Good news: Uograding my @Shawhelp Shaw equipment to #bluecurve tomorrow. Bad news: Losing all my recordings so had to watch @CBSBigBrother #bb21 finale 1 last time. Hard to watch for a few reasons but also best reality TV ending ever! #NicoleAFP

  • natebannerman Nathan (@natebannerman) reported from Calgary, Alberta

    @Jenngurl84 @Shawhelp Glad I’m not the only one! $200 bill for no service 😂

  • CrazySteveC Steve (26-19-5) (@CrazySteveC) reported from Calgary, Alberta

    Is there a outage in NE Calgary @Shawhelp

  • EbyJames James (@EbyJames) reported from Calgary, Alberta

    My @TELUS phone beside an @FreedomMobile by @Shawhelp and the #Freedom phone is constantly losing service

  • Contoors DanLipman (@Contoors) reported from Calgary, Alberta

    @Shawhelp this customer service is horrible. We've been waiting for hours, through the phone, through the online chat, through Twitter DMs. No response, were about to cancel our service if we don't get a response.

  • heatherwilkey Heather ‘Freckle Face’ Wilkey (@heatherwilkey) reported from Calgary, Alberta

    @Shawhelp She has been on your chat 3 times, waits 10 min someone asks a question then transfers her only to wait another 15. Now they are saying they can’t come back until SUNDAY. She has already waited a week for service and the guy left without making it work! HELP

  • chefLiana Liana Robberecht (@chefLiana) reported from Calgary, Alberta

    Please @ShawInfo after waiting an hr for call back & then I did get my call - I also got a message that my call was unable to be processed -“good-bye” cluck a hang up . I’m on call wait for 101 min again - pls don’t hang up again - I need you , sincerely paying customer

  • sweetsbymelissa Melissa Lam (@sweetsbymelissa) reported from Calgary, Alberta

    @shawhelp @shawinfo The worst #customerservice! Waiting over 2.5 hours and cut off! #terrible

  • jeffbannard Jeff Bannard (@jeffbannard) reported from Calgary, Alberta

    @Shawhelp I DM’ed you guys 2 hours before you shut down for the night but never heard from you. Sleep tight and reply to me in the morning please. Would like to get my shiny new modem operational.

  • LyverJohn Jason Lyver (@LyverJohn) reported from Calgary, Alberta

    Another day and yet @Shawhelp @ShawInfo is yet not solving the issue just keep saying it is on the back end. This lack of service and answers is not good enough.

  • LDH74 LDH74 (@LDH74) reported from Calgary, Alberta

    It's pretty damn sad that I can game without disconnects in a hotel room better than I can in my own damn house...@Shawhelp

  • JMaccle Jason MacDonald (@JMaccle) reported from Calgary, Alberta

    God, @ShawInfo you really are the worst. Can’t wait until I can switch back to @TELUS. Had a technician basically lie and cancel an appointment on us. Brutal.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • sricher99 Stéphane Richer (@sricher99) reported

    @Shawhelp no more signal in Montréal. Hockeybgame is begginning

  • Restricted1337 Kevin Gruetzner (@Restricted1337) reported from Chestermere, Alberta

    @Shawhelp top notch tech support 45 minutes of her shuffling through the trouble shooting 101 guide asking me to turn everything on and off multiple times…. Honey I tried that’s why I’m calling like I told you in the beginning

  • jmomma55 Joanne T (@jmomma55) reported

    @Shawhelp It's not working again

  • cptheppy Joseph Hughes (@cptheppy) reported

    @Shawhelp your agent Greta VBV5 literally just ended our chat ignorantly without letting me respond. I'm asking for sales support and this was just ignorant. I was a shaw customer for 5 years.

  • vickilaszlo vicki 🏳️‍🌈 (@vickilaszlo) reported

    @Shawhelp digital phone is out. Is there ANOTHER outage in NW Calgary??

  • TuberAwesome Colby Robertson (@TuberAwesome) reported

    @Shawhelp My troubleshooting: observing it happening randomly. There is no pattern to it and no cause-and-effect device use. What I am observing is an inconsistent delivery of service that I as a consumer cannot elucidate the reason for. Step up your game. @TELUS looks better every day.

  • ErikVyyc Erik Van den Eynden (@ErikVyyc) reported

    @Shawhelp any timelines for restoring service in Chestermere from the storm?

  • JustCariL Cari (@JustCariL) reported

    @Shawhelp Thanks for responding. It must have been an issue with my PVR. I rebooted and everything is working now. So strange....

  • Girocks1 Rach (@Girocks1) reported

    @Shawhelp Is there an outage in River Park South? My router is blinking and I have reset several times

  • jmomma55 Joanne T (@jmomma55) reported

    @shawhelp. Internet down in Haysboro district of Calgary. Are they working on it?