Shaw Outage in Calgary, Alberta

My mom just told me she’s not listed as a @Shawhelp customer as it’s my dad’s name on the account. Therefore, she can’t make any changes or additions to the account. How’s that for misogyny. Do better, Shaw.

It would be really nice if either @Shawhelp or @freedomsupport could (a) come fix our internet before Tuesday or (b) provide unlimited data instead of having to buy a one time pass 🙃 #firstworldproblems

@EMachinee @Shawhelp Super disappointing - 8 weeks of non-service. I wonder how many others are in the same on and off cycle with Shaw

@Jenngurl84 @Shawhelp Glad I’m not the only one! $200 bill for no service 😂

@Shawhelp I DM’ed you guys 2 hours before you shut down for the night but never heard from you. Sleep tight and reply to me in the morning please. Would like to get my shiny new modem operational.

@Shawhelp tv service is out, my blue sky boxes won’t even boot up

It's pretty damn sad that I can game without disconnects in a hotel room better than I can in my own damn house...@Shawhelp

My @TELUS phone beside an @FreedomMobile by @Shawhelp and the #Freedom phone is constantly losing service

@CstSmith @VMediaTV @Shawhelp No issues in YYC West Springs #telus

Is there a outage in NE Calgary @Shawhelp

Wow that was tough to watch again. Good news: Uograding my @Shawhelp Shaw equipment to #bluecurve tomorrow. Bad news: Losing all my recordings so had to watch @CBSBigBrother #bb21 finale 1 last time. Hard to watch for a few reasons but also best reality TV ending ever! #NicoleAFP

God, @ShawInfo you really are the worst. Can’t wait until I can switch back to @TELUS. Had a technician basically lie and cancel an appointment on us. Brutal.

@Shawhelp Yep - there’s an outage somewhere upstream from our house. Shaw is aware & investigating.

@Shawhelp really second guessing if I should continue service. Trying to deal with billing now for 3 days. Just spent 30 minutes being told by a CSR that I’m trying to confuse her. My apologies, didn’t know I’m suppose to train your staff to answer simple questions. #FACTS

Please @ShawInfo after waiting an hr for call back & then I did get my call - I also got a message that my call was unable to be processed -“good-bye” cluck a hang up . I’m on call wait for 101 min again - pls don’t hang up again - I need you , sincerely paying customer

@Shawhelp we’ve tried everything to get our internet to work. But it’s just not working. Help!

@shawhelp @shawinfo The worst #customerservice! Waiting over 2.5 hours and cut off! #terrible

@Shawhelp this customer service is horrible. We've been waiting for hours, through the phone, through the online chat, through Twitter DMs. No response, were about to cancel our service if we don't get a response.

@Shawhelp She has been on your chat 3 times, waits 10 min someone asks a question then transfers her only to wait another 15. Now they are saying they can’t come back until SUNDAY. She has already waited a week for service and the guy left without making it work! HELP

Another day and yet @Shawhelp @ShawInfo is yet not solving the issue just keep saying it is on the back end. This lack of service and answers is not good enough.

@Shawhelp Just seems like a run around, passing the buck like the online agent did (“we don’t issue the refunds/credit, you have to contact the NHL”)

@Shawhelp For the 2 monthly payments I made but didn’t receive service in return for. Seems pretty straightforward.

Follow-up. It took a while, but @ShawHelp kept a customer today because their text chat people were able to get me a customer loyalty offer that will help me mitigate those changes. It’s good when Level 1 can talk to Level 2 in a timely fashion. :-)

@Shawhelp internet not working in 333 Riverfront Avenue SE. Tried unplugging and plugging the router but still not working. Please help.

Gotta love @ShawInfo taxing a student $200 for cancelling their service due to COVID. Thanks Shaw

I cancelled my Shaw account last week, the equipment was used junk, it didn’t work at all.....even their website is annoying to navigate.....it’s time to open the 🇨🇦 market to US based telecom companies....Shaw, Telus, Bell, and Rogers are all terrible @Shawhelp @CRTCeng @POTUS

@Shawhelp That may be so, but hanging up early, without warning, without finishing the call is unacceptable. I've never had a job where I can just hang up on a customer because I'm punching out.

@Shawhelp @ShawInfo just got off the phone with another associate and still no ETA from a problem that start occurring around 5am today. 🐕 💩 company. I’m definitely looking forward to your bullsh*t maintenance dated for June 9th. Thank you guys for being the worst provider 👏🏽

@AnneWilkie52 @Shawhelp Mine is free. Long term customer.

@Shawhelp aghhhh fix my internet!!!!