Shaw Outage in Calgary, Alberta

@menard_ray @Shawhelp It looks like they didn't even try to help.

@Shawhelp Never unplug the power when doing a firmware update. No wonder you deprecate so many device models.

@Shawhelp like clockwork my TV/cable box won't stay on. This happens about every 6wks. I call and we do a routine song and dance. Wtf does this keep happening?

Wtf .@Shawhelp .@TSN_Sports Where is the #sunsvsnop game ???????

@adolwyn @Shawhelp There is a new update. Now it says “no ETA” for a fix.

@CDAinsworth @ShawInfo @TELUS Telus is way better than Shaw. It took 4 years for us to get Telus at our house. I will never go back if I don’t have to.

@Shawhelp Is email server down this morning?

@saidkim @Shawhelp I know! Must be an issue with the switch back to local networks.

Hey @Shawhelp. Maybe unplug your service for 10 seconds and plug it back in. We’re without football (or any channels) right now.

Hey @Shawhelp , any updates on cable tv not working in SE Calgary?

@Shawhelp can somone help me please

@Shawhelp @ShawInfo I have never received services I would need to cancel immediately.

@Shawhelp good morning, my internet is down is there a problem in the

. @Shawhelp @shawinfo Your broadcast of #UFC268 is terrible. Freezing, lagging.

@Shawhelp You ain't listening 👂 I have internet. I had a terrible installation and rude staff members. I am baffled. And your sales staff sell services like @aislelabs and Don't know what the he🏒🏒 it is.

@Shawhelp @social 5) Your staff are selling a crappy new 3rd party service for a splash page. Via @aislelabs is a baby 👶 corporate company that doesn't reply to tweets promptly. They have a terrible system. I spent 2 hours with a Shaw support staff. Still no Splash Page. I am baffled. Now??

@Shawhelp @social First off. Apologize for your staff's incompetence before telling me to do something. Now the conversation is getting started. 2) Your tech interrupted my conversation with a tenant saying I can't add Ap’s in their store. Learn some respect you have no right to interrupt.

@ShawInfo and @Shawhelp my business is not a garbage dump. You're an inconsiderate and rude team. Leaving wires and stickers on the floor of my shop instead of throwing them out. I am baffled by your lack of care and professionalism. #shawnogo #shawshank #shaw

Today I spent three hours dealing with four different @Shawhelp agents to figure out why six channels were missing from my TV lineup. The first two were extremely rude and unhelpful and forced me on Google to look at prices for @TELUS.

I’m so disappointed that none of the channels I am currently paying for have been available all day. WTF is happening? @ShawInfo @Shawhelp #yyc

@Shawhelp why ******** do we pay our bills when you ***** can't even keep the services going? Such a ******* joke, you lobbying pieces of ****. **** off.

@ShawInfo Getting 77mbps on 300mbs plan all the time and when asked for a modem upgrade which ppl are getting for free, Shaw wants more money ! Pathetic services all the time…regret my 3yrs with Shaw..time for upgrade @TELUSsupport HELP

@Shawhelp I was told this was a known issue. Please let me know when this known issue will be fixed.

But tech support insisted that was the case and I’d be able to login again later that afternoon. Went to login just now and surprise surprise, still not fixed. When will this ACTUALLY be fixed @Shawhelp ?

@Shawhelp hi, my husband was just on with support and got cut off. We have been unable to watch tv since yesterday morning.

@Shawhelp Is there an outage in Vancouver right now?

@Shawhelp Update they responded. After 25 minutes the person didn't even understand the issue and repeated the same FAQ answer back to me. For $200 a month maybe it's time for me to look elsewhere

@ShawInfo Now requires an app to do port forwarding instead of allowing on a browser. Actually ******* horrible.

I DM'd the misnamed @Shawhelp who sent me to their online chat which is a bot that spits out garbage information that is entirely not relevant to this situation.

@Shawhelp my internet still down