Shaw outages and service status in Calgary, Alberta

Problems in the last 24 hours in Calgary, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Calgary, Alberta

The most recent Shaw outage reports came from the following cities: Calgary, and Chestermere.

City	Problem Type	Report Time
Calgary	TV	13 hours ago
Calgary	Internet	19 hours ago
Calgary	Internet	1 day ago
Calgary	Internet	3 days ago
Calgary	Internet	3 days ago
Calgary	TV	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Calgary, Alberta

Latest outage, problems and issue reports in Calgary and nearby locations:

• 
  Frank P. MacMaster, PhD (@FrankMacMaster) reported 4 minutes ago from Calgary, Alberta

  @Shawhelp is there an outage in NW Calgary?

• 
  Nancy (@nAuntie) reported 11 minutes ago from Calgary, Alberta

  We “upgraded” from the Shaw Gateway to Blue Curve... too bad the app was anything but an upgrade. I used to be able to set my PVR from the app on my phone. Miss that... @ShawInfo @Shawhelp

• 
  The Dave! 🌈 (@TheDaveCA) reported 11 minutes ago from Calgary, Alberta

  @Shawhelp The issue is not account specific.

• 
  Jonathan Moser (@jonnymoser) reported 13 minutes ago from Calgary, Alberta

  @bitofallwrite @JagB8 @Shawhelp Thanks for finding this update - too bad it wasn’t sent to me directly!!

• 
  Mahmud Abdulla (@CanImmConsult) reported 13 minutes ago from Calgary, Alberta

  @Shawhelp Your company blackmails existing customers into paying more for a service they want to continue using? No CRTC Canada accountability?

• 
  Aaron B (@a_bbury11) reported 14 minutes ago from Calgary, Alberta

  @Shawhelp I’ve had Shaw products for less than a month, 2 modems, neither work WTF?!? Refund time!!!

• 
  Ryan Berry (@Ryan_LEVEL2) reported 21 minutes ago from Chestermere, Alberta

  . @Shawhelp @shawinfo Your broadcast of #UFC268 is terrible. Freezing, lagging.

• 
  Rob 🤠 (@leaningcowboy) reported 24 minutes ago from Calgary, Alberta

  @Shawhelp Hi, is there a common fix when you register a device as a Shaw Go device, but it doesn't work at the location and you only get logon screens?

• 
  iansu.ethernet 🔌 (@iansu) reported 25 minutes ago from Calgary, Alberta

  @adolwyn @Shawhelp There is a new update. Now it says “no ETA” for a fix.

• 
  Greg Johansen 🇨🇦🏳️‍🌈🇵🇸🎾 (@johangreg) reported 31 minutes ago from Calgary, Alberta

  Today I spent three hours dealing with four different @Shawhelp agents to figure out why six channels were missing from my TV lineup. The first two were extremely rude and unhelpful and forced me on Google to look at prices for @TELUS.

• 
  Sean (@smconnor007) reported 33 minutes ago from Calgary, Alberta

  Wow @Shawhelp @ShawInfo !! You make it very difficult to work from home. As a internet provider you dropped the ball too many time in January, and it’s getting worse. I have to reevaluate the service in my neighbourhood.

• 
  JP Sandhu (@jpsandhu79) reported 36 minutes ago from Calgary, Alberta

  Hey @Shawhelp any idea how long this outage will be in central Calgary? Not many customers pay in cash anymore and debit/credit machine don’t work without internet.

• 
  The Dave! 🌈 (@TheDaveCA) reported 36 minutes ago from Calgary, Alberta

  @Shawhelp There isn’t really anything DM will help with, this isn’t my account, just trying to come up with the right advice for him when I deliver his phone.

• 
  Vipul (@Vipul___) reported 39 minutes ago from Calgary, Alberta

  Horrible chat agent, rude and doesn’t even understand ts process. @Shawhelp

• 
  RosieLonglastname (@EeLosie) reported 40 minutes ago from Calgary, Alberta

  @Shawhelp Good evening, is there an internet service outage in the Victoria Park/Beltline area in Calgary? I haven’t been able to get a signal for a few hours now.

• 
  Kevin Gruetzner (@Restricted1337) reported 43 minutes ago from Chestermere, Alberta

  If I have to call the @Shawhelp tech support one more time I’m going to rip into the poor soul who picks up I already feel sorry

• 
  Jenn (@Bluenoser4ever) reported 45 minutes ago from Calgary, Alberta

  Any info regarding a cable/internet outage in Calgary SE @Shawhelp ?

• 
  Jeff Forsyth-Start-up's-Tech-Amorphous (@JJPSForsyth) reported 47 minutes ago from Calgary, Alberta

  @Shawhelp i suppose i’m lucky to have an engineer visit my house tomorrow after I’ve had two weeks of problems. Virtually no internet on a 300 Mbps service

• 
  Social Media Guru 365™️ (@SMG365LLC) reported 54 minutes ago from Calgary, Alberta

  @Shawhelp @ShawInfo I have never received services I would need to cancel immediately.

• 
  Chris Schneider | #BlackLivesMatter ✊🏻✊🏼✊✊🏽✊🏾 (@schneidz) reported 56 minutes ago from Calgary, Alberta

  @Shawhelp my fiancee and I are moving from the basement suite to the ground level suite in the house that we live in. We are wondering if there is anything we'd need to do in order to have our cable service not interupted. (I CANNOT MISS THE HOCKEY THAT COMES BACK SOON!!)

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 4 minutes ago

  @Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.

• 
  Guy_Barnabe (@GuyBarnabe) reported 4 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  jimmy TehFreak (@TehFreakTweets) reported 5 minutes ago

  My internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?

• 
  Release the files (@BlackBlazeE) reported 8 minutes ago

  Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.

• 
  Roger Wild (@rojwild) reported 9 minutes ago

  @Bigroyalt @Shawhelp @ShawDirect S'funny, if you want to pay, add a service etc. you get through no problem. Fixed up in no time

• 
  Jenn (@jskapin) reported 10 minutes ago

  @Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.

• 
  Bella Bee  (@SmileyYYC) reported 11 minutes ago

  @Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!

• 
  Matthew Johnson (@McJohnson922) reported 11 minutes ago

  @Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...

• 
  Rick Alsop (@RickAlsop) reported 12 minutes ago

  @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

• 
  Ugabug (@MaryPChipman) reported 13 minutes ago

  @Shawhelp I have a huge billing issue with Rogers/Shaw I need help with.