Shaw outages and service status in Calgary, Alberta
Why is my Shaw service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Calgary come from postal codes T1Y , T2R , T3J , T3K , T3M , T2A , T2T and T3H .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
Problems in the last 24 hours in Calgary, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Calgary, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- Internet (54%)
- TV (18%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (6%)
- Phone (2%)
Live Outage Map Near Calgary, Alberta
The most recent Shaw outage reports came from the following cities: Calgary, and Chestermere.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
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4 hours ago | |
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Calgary
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Wi-fi | 10 hours ago |
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Calgary
|
Wi-fi | 1 day ago |
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Calgary
|
Internet | 1 day ago |
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Calgary
|
Internet | 1 day ago |
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Calgary
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Calgary, Alberta
Latest outage, problems and issue reports in Calgary and nearby locations:
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Commie Tommy Chong (@TommyChong840) reported from Calgary, Alberta@Shawhelp it's like you don't want me to add additional services to my account. I'll be cancelling the services I do have because you won't give me the new customer pricing on my new service.
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Melissa Lam (@sweetsbymelissa) reported from Calgary, Alberta@shawhelp @shawinfo The worst #customerservice! Waiting over 2.5 hours and cut off! #terrible
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Ronan Cockar (@RonanCockar) reported from Calgary, Alberta@ShawDirect @Shawhelp So tried the chat option and requested someone call me. I want to cancel all my services. The guy tells me to call you. I have wasted 4 plus hours.....
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Jason Lyver (@LyverJohn) reported from Calgary, AlbertaAnother day and yet @Shawhelp @ShawInfo is yet not solving the issue just keep saying it is on the back end. This lack of service and answers is not good enough.
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Christa Cole (@christacole74) reported from Calgary, Alberta@Shawhelp My Internet has crashed multiple times the last two days. Can you please help. Unplugged multiple times.
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Liana Robberecht (@chefLiana) reported from Calgary, AlbertaPlease @ShawInfo after waiting an hr for call back & then I did get my call - I also got a message that my call was unable to be processed -“good-bye” cluck a hang up . I’m on call wait for 101 min again - pls don’t hang up again - I need you , sincerely paying customer
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Morgan Rodwell (@TechnicalBard) reported from Calgary, Alberta@jkenney Too bad I can't watch it because @enmax fried my @shawhelp PVR gateway this morning...
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Jasmine Josie (@jasminejosiee) reported from Calgary, Alberta@Shawhelp we’ve tried everything to get our internet to work. But it’s just not working. Help!
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Jason Lyver (@LyverJohn) reported from Calgary, AlbertaAnother day and still no answers @Shawhelp I guess this is a new way of customer service. @ShawInfo
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Ian Procter (@ianprocter) reported from Calgary, Alberta@Shawhelp on hold for 45 minutes and counting - asking for a credit on my account due to Shaw on demand out of service for me for 6 days
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Dwayne Krywulak (@dkrywulak19) reported from Calgary, Alberta@Shawhelp really second guessing if I should continue service. Trying to deal with billing now for 3 days. Just spent 30 minutes being told by a CSR that I’m trying to confuse her. My apologies, didn’t know I’m suppose to train your staff to answer simple questions. #FACTS
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David Woodward (@woodyda) reported from Calgary, AlbertaTrying to watch the #2019Elections coverage, into day two of a major Shaw TV fail @Shawhelp Black screen, no audio, terrible. DO NOT sign up for #Shaw Blue Curve. Zero customer service. Don’t make my mistake. You’re welcome.
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Saperlipopette (@Lynerd) reported from Calgary, Alberta@Shawhelp I don’t have account issues, I was correcting the typo in the initial tweet. It’s not “who”’s”, it’s “whose”
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Mark Spencer (@zlinuxguy) reported from Calgary, Alberta@Shawhelp Yep - there’s an outage somewhere upstream from our house. Shaw is aware & investigating.
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J Gaudet (@GJM1978) reported from Calgary, AlbertaMy internet keeps dropping. @Shawhelp help! #YYC #shaw #internet
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DanLipman (@Contoors) reported from Calgary, Alberta@Shawhelp this customer service is horrible. We've been waiting for hours, through the phone, through the online chat, through Twitter DMs. No response, were about to cancel our service if we don't get a response.
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lynerd (@Lynerd) reported from Calgary, Alberta@Shawhelp I find navigating on the box is absolute shit. The page down doesn’t work so you essentially have to go through 29 pages of content individually. It also doesn’t keep track of what you’ve watched so you have to remember which episode you last watched.
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Lee Palisoc (@leepalisoc) reported from Calgary, Alberta@allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download stream—that’s where my issue is. When I check my cameras remotely, I get a lot of buffers because my plan’s up speed is not enough. TELUS’s 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.
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Heather ‘Freckle Face’ Wilkey (@heatherwilkey) reported from Calgary, Alberta@Shawhelp She has been on your chat 3 times, waits 10 min someone asks a question then transfers her only to wait another 15. Now they are saying they can’t come back until SUNDAY. She has already waited a week for service and the guy left without making it work! HELP
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Christa Cole (@christacole74) reported from Calgary, Alberta@Shawhelp My Internet is down and after a 2 minute unplug it won’t reset. Help! I work from home and need it to work.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Hoefgen (@Jelly_Canuck) reported@PaulDoroshenko @Shawhelp If you want you can take the Ferry to Nanaimo their tech call centre is right there it’s probably faster than getting @shaw to help over the phone :-)
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Frannie (@fvmcgillicuddy) reported@PaulDoroshenko @Shawhelp Did he try to sell you cell service? I had a very specific issue with a modem they sent me (that I didn’t want or need and that didn’t work) and every phone call as I tried to get them to stop billing me for the faulty modem I’d returned they attempted to sell me more services.
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Paula Bennett (@paulawhite45) reported from Didsbury, Alberta@ShawInfo omg every two days we have internet issues and have to reboot modems. This is unacceptable. We moved from a farm and had more reliable service then we do now! @TELUSsupport offer us a deal and we will switch.
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Tim Goos (@goos_tim) reported@Shawhelp I was at the Citadel Theatre in Edmonton last night. Phone connected to the shaw pass point service. It was abysmally slow. Turned wifi off to use lte instead. Wifi Signal needs some help in that building.
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James Crana (@james_crana) reported@Shawhelp I am expecting some form@of compensation for a service that I am paying for but I have not been able to use for the last 9.5 hours and counting .
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bradholtXXIV (@bradholt24) reported@Shawhelp is there an outage in Cardston?
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AM Friesen (@amfriesen) reportedsadness @Shawhelp TV not working - TWO days tech help + many previous days w/o @weathernetwork wait SIX more days b4 physical tech help available - can record & watch things but major sadness for those who need live updates - gonna have to figure compensation once fixed @ShawInfo
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Jim McLellan twice Vax! jab or slab people! (@jimmclellan23) reported@Shawhelp so extremely frustrated. Spent the last while talking to various help bots and a live agent. With no resolution. Sahe has a none issue and no time frame to a fix. And no management works on weekends? #corupt telecom.@CRTCeng
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Erik Korhonen (@Korhonen_Erik) reportedHate good customer support, signed up for internet with @ShawInfo . They will lie to you, extort you based on those lies, hang up on you when you are upset about this , ever other person will waste your time , mock you, and blame you . It was a really great 3hr experience.
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shoana harrower (@shoanah) reported@Shawhelp my 80 and 84 year old parents have been screwed over by Shaw! They had a technician in to switch to Shaw internet Thursday evening and as they began their remote worship their "new" modem worked for 1/2 hour and went down. They have had no TV or wifi since then!