Shaw Outage in Calgary, Alberta

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

 Problems detected at Shaw

Shaw problems in the last 24 hours in Calgary, Alberta

Shaw Outage Chart in Calgary, Alberta

October 20: Problems at Shaw

Shaw is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Shaw Outage Map Near Calgary, Alberta

The most recent outage reports and issues originated from Calgary and Chestermere.

Calgary Internet
Calgary Internet
Calgary Total Blackout
Calgary Internet
Calgary Internet
Calgary Internet

Shaw in Calgary, Alberta Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports Near Calgary, Alberta

Latest outage, problems and issue reports in Calgary and nearby locations:
  • TommyChong840 Commie Tommy Chong (@TommyChong840) reported from Calgary, Alberta

    @Shawhelp it's like you don't want me to add additional services to my account. I'll be cancelling the services I do have because you won't give me the new customer pricing on my new service.

  • Lynerd Saperlipopette (@Lynerd) reported from Calgary, Alberta

    @Shawhelp I don’t have account issues, I was correcting the typo in the initial tweet. It’s not “who”’s”, it’s “whose”

  • GJM1978 J Gaudet (@GJM1978) reported from Calgary, Alberta

    My internet keeps dropping. @Shawhelp help! #YYC #shaw #internet

  • christacole74 Christa Cole (@christacole74) reported from Calgary, Alberta

    @Shawhelp My Internet has crashed multiple times the last two days. Can you please help. Unplugged multiple times.

  • christacole74 Christa Cole (@christacole74) reported from Calgary, Alberta

    @Shawhelp My Internet is down and after a 2 minute unplug it won’t reset. Help! I work from home and need it to work.

  • ianprocter Ian Procter (@ianprocter) reported from Calgary, Alberta

    @Shawhelp on hold for 45 minutes and counting - asking for a credit on my account due to Shaw on demand out of service for me for 6 days

  • RonanCockar Ronan Cockar (@RonanCockar) reported from Calgary, Alberta

    @ShawDirect @Shawhelp So tried the chat option and requested someone call me. I want to cancel all my services. The guy tells me to call you. I have wasted 4 plus hours.....

  • leepalisoc Lee Palisoc (@leepalisoc) reported from Calgary, Alberta

    @allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download stream—that’s where my issue is. When I check my cameras remotely, I get a lot of buffers because my plan’s up speed is not enough. TELUS’s 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.

  • TechnicalBard Morgan Rodwell (@TechnicalBard) reported from Calgary, Alberta

    @jkenney Too bad I can't watch it because @enmax fried my @shawhelp PVR gateway this morning...

  • asilversnapshot A Silver Snapshot (@asilversnapshot) reported from Calgary, Alberta

    Experiencing Internet outage in NW Calgary & unable to find any updates. @ShawDirect @Shawhelp @ShawInfo

  • ahung Angie Hung (@ahung) reported from Calgary, Alberta

    Another @Shawhelp outage tonight, all channels have gone completely dark with a blank screen in the middle of watching and recording a program #Shaw #outage #Calgary

  • kristige11 Kristi Puszkar (@kristige11) reported from Calgary, Alberta

    @Z_enit @Shawhelp @TELUSsupport They're too bust trying to fix the email issue LOL #FirstWorldProblems

  • ryangillshares Ryan Gill (@ryangillshares) reported from Calgary, Alberta

    @Shawhelp no responses. sad service Shaw

  • newsmanbluesman Reg Curren (@newsmanbluesman) reported from Calgary, Alberta

    @Shawhelp our Bluesky service is more like black sky at the moment. This is the second time in a month that it just stopped working for no apparent reason. We have made no changes. Last time disconnected cables etc. It eventually came back on. Tried reboot tonight. Nothing.

  • DustinMorris13 DustinΞats (@DustinMorris13) reported from Calgary, Alberta

    @mattmcqueen @ShawInfo @TELUS I think it is!! I'd definitely look into it. Maybe @SWCalgaryGuy could be of some help.

  • Benjamin_Laird Ben Laird Photo (@Benjamin_Laird) reported from Calgary, Alberta

    @Shawhelp @ShawInfo hi there. Trying to make a payment on the website but the payment keeps getting declined. There is enough avail credit on my card. Please help.

  • daveyjay99 David James Tarka (@daveyjay99) reported from Calgary, Alberta

    Got treated like crap @Shawhelp today, told me I have to wait a week till I get “regular” coverage, when asked for compensation they hung up

  • GoodrickC Teresa Goodrick (@GoodrickC) reported from Calgary, Alberta

    @Shawhelp hey not happy with your service at the moment. Had someone come out this weekend to fix my sky box and now this morning it’s not working

  • m_nelson66 Mike Nelson (@m_nelson66) reported from Calgary, Alberta

    @ShawInfo so far have spent close to an hour 2 days in a row waiting for someone to answer a phone. Trying to disconnect service because of a move. I guess the strategy is “ if we don’t answer the phone they can’t cancel”. #frustrated #poorservice my time is more valuable

  • Swirl_cakes Lynnette MacDonald (@Swirl_cakes) reported from Calgary, Alberta

    @Shawhelp can you please take away Shaw Passpoint as it doesn’t work and won’t allow you to forgot the network.

  • bradprather Brad Prather (@bradprather) reported from Calgary, Alberta

    @Shawhelp just got new blue sky modem@for my computer... put call in for support 30 minutes ago!!! Would like to get back to work here!!!!

  • LithiumNIN Gerk (@LithiumNIN) reported from Calgary, Alberta

    @Shawhelp Yeah its back, I'm just letting you know it went down during overtime of a game 7 in the playoffs

  • sohotitsart Megan (@sohotitsart) reported from Calgary, Alberta

    My @ShawInfo internet connection has been awful lately. Super slow & inconsistent. I’ve phoned tech support twice & am getting tired of it. First guy blamed Twitter & my devices. Second guy agreed that was BS but his “fix” only lasted a couple of days.

  • jiggykies Michael Kieswetter (@jiggykies) reported from Calgary, Alberta

    Alright @HBOCanada ...... fineeeeee ........ take my money !!! I need my @GameOfThrones fix. You now have me as a first time subscriber for the next 2 months. Cheers. 🍻 @ShawInfo #GOT #GameofThrones #yyc @Shawhelp #HBO

  • kws79 Kirk W. Syrota (@kws79) reported from Calgary, Alberta

    @Shawhelp It's bad enough I've been overpaying for my previous package to the point of bankruptcy before I renegotiated my new 2 year deal, I don't need to be talked down to like a child.

  • kws79 Kirk W. Syrota (@kws79) reported from Calgary, Alberta

    @Shawhelp He helped solve the problem but also treated me like a criminal that refused to listen to the customer. Get your shit together, Shaw.

  • sarahlhalprin Sarah Halprin (@sarahlhalprin) reported from Calgary, Alberta

    Holy hell @Shawhelp just had THE worst on phone customer service experience ever. Service is seriously declining for the amount of money I pay.

  • anothersupersta GrinStarr (@anothersupersta) reported from Calgary, Alberta

    To little to late. Tired of technical service to house every 6 months because of signal loss. Just cut cord and returning gear saturday. See ya @Shawhelp #yyc

  • philsadad Phil Moir (@philsadad) reported from Calgary, Alberta

    @hallofchristian @MLBTV @MLBNetwork @Shawhelp I've done the same with an HD version of NFL network and not even a reply back to say no.

  • purpledcake ERIN! at the Disco (@purpledcake) reported from Calgary, Alberta

    Good lord @Shawhelp please tell me this internet outage is almost fixed

  • cl_jepsen Crystal Jepsen (@cl_jepsen) reported from Calgary, Alberta

    @Shawhelp third time this week my internet has been down 😢

  • preddyk2 Karen Preddy (@preddyk2) reported from Calgary, Alberta

    @Shawhelp Just had a service tech at my house. Said there's a glitch with the new modems and to switch back to the 150 modem

  • pjcharlier PjCharlier (@pjcharlier) reported from Calgary, Alberta

    @Shawhelp internet and cable down again it DeerRidge!

  • mccree13 mccree (@mccree13) reported from Calgary, Alberta

    @Shawhelp is there an outage in country hills in Calgary. No tv or internet.

  • rttombs Ryan Teddy (@rttombs) reported from Calgary, Alberta

    @Shawhelp there another outage happening in Sundance. I think this is the fifth time. At least your updates page provides the detail your customers want “We’re working on it”.

  • rttombs Ryan Teddy (@rttombs) reported from Calgary, Alberta

    @peterhof3 @Shawhelp Everyone impacted by this outage in Sundance should see a prorated bill without having to contact you via DM. I will be waiting eagerly for my next bill to see how Shaw deals with their Sundance clients.

  • MsMolinaGarcia Lali M. Garcia (@MsMolinaGarcia) reported from Calgary, Alberta

    @Shawhelp It's been ten days now with internet down. Your webpage says issue resolved but it's not. I've called 3 times and they hang up on me. Poor customer service. Extremely disappointed with shaw.

  • perlsteve Steve (@perlsteve) reported from Calgary, Alberta

    @Shawhelp OK seriously - what is going on in Sundance. Disclosure - now. I understand you can't fix it from your desk, but at least tell us what is going on.

  • Boyd_iDesign Boyd Wiebe (@Boyd_iDesign) reported from Calgary, Alberta

    @Shawhelp any further explanation as to why no internet service would be appreciated.

  • perlsteve Steve (@perlsteve) reported from Calgary, Alberta

    @Shawhelp Almost 9am, no service updates or replies to DM on the Sundance issue. I understand that if it's a major issue it will take time - this is seriously impacting remote and WFH folks who now need to scramble with little information to go on.

  • perlsteve Steve (@perlsteve) reported from Calgary, Alberta

    @LBan292 @Shawhelp +1 - This is causing serious issues for remote/WFH folks. I have already sent a DM - updates would be appreciated

  • LBan292 Linden Banera (@LBan292) reported from Calgary, Alberta

    @Shawhelp outage in sundance on February 16th and now tonight February 20th. The update we’ve received has been the same one for the past 6 hours. Figure it out and get this fixed. Customers deserve compensation for this disaster.

  • LyverJohn Jason Lyver 🌈 (@LyverJohn) reported from Calgary, Alberta

    @Shawhelp 1 hour on hold last night and 1 hour speaking with a tech and still cable not working. I have to wait tell Monday before a tech can come and they provide to movies on demand not good enough.

  • EmislouisAF em loves Louis (@EmislouisAF) reported from Calgary, Alberta

    @Shawhelp my wifi and cable are not working. And they’ve been intermittent since yesterday. Would like to know what’s going on

  • pwbb still peter ridout (@pwbb) reported from Calgary, Alberta

    I am a patient person. Perhaps to late to complain. Something about my upbringing. But I am done with @Shawhelp. I have been living in this house 10 years. Terrible internet connectivity. My cable doesn’t work. haven’t been able to watch cable in months. And yet they still bill.

  • AloneDoughnut David Smith (@AloneDoughnut) reported from Calgary, Alberta

    I take it back @TELUS. I've had your service for a single day and I have no internet. 24 hours and I have 0 connection to the internet. I should have stayed with @ShawInfo

  • TrueChadMartin 🎬Chad Martin 🇨🇦 (@TrueChadMartin) reported from Calgary, Alberta

    Bye bye @ShawInfo @Shawhelp! Today is the last day of your terrible internet and TV. By this time tomorrow, I will have a great TV package and blazing fast speeds without interruption from @TELUS @TELUSsupport. Good riddance, Shaw.

  • apsdesignltd Andy P Stanislav (@apsdesignltd) reported from Calgary, Alberta

    @Shawhelp My 80 year old parents are currently without a functioning phone line due to either your service or your device. This is a unacceptable situation.....

  • dbergh81 Dionne Marie (@dbergh81) reported from Calgary, Alberta

    @kabalguy @Shawhelp @NHLFlames @Sportsnet My husband works for @Shawhelp and we have a trial of some new “fancy” TV service, so all of our channels are different!! We’re trying to switch back to the other box right now 🤬

  • kws79 Kirk W. Syrota (@kws79) reported from Calgary, Alberta

    @Shawhelp No problem! What's weird is that right when I sent the first tweet, it all fixed itself like it listened to me. 😊

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • IqqzFN Iqqz (@IqqzFN) reported

    @Shawhelp Is there internet issues in surrey, BC currently

  • SwarlesBarkley9 🎃SwarlesSpookly🎃 (@SwarlesBarkley9) reported

    @ShawInfo I'll pin this on @Twitch too. Fix your servers please. People are trying to stream😀

  • SwarlesBarkley9 🎃SwarlesSpookly🎃 (@SwarlesBarkley9) reported

    Sorry folks, having technical issues streaming because @ShawInfo has the worst internet service possible. I'll keep you updated when I'm going back live.

  • Withane_Lindsey Lindsey With An E (@Withane_Lindsey) reported from Winnipeg, Manitoba

    @Shawhelp please help me re: my modem settings being incompatible with my Sonos speaker

  • The_Mrs_Ward Melissa (@The_Mrs_Ward) reported

    @Shawhelp is there a Maple ridge outage. no internet or bluesky for at least 1/2 hour

  • opiatedforty9 🎃ScAyres🦇 (@opiatedforty9) reported

    @Shawhelp wifi is terrible the last 2 days in Coquitlam

  • KittenSovereign TEEMO OBVIOUSLY (@KittenSovereign) reported

    @Shawhelp Your service for BC Nanaimo is so horrible for UPLOAD. Techs came in to change everything possible. Lines, Boxes but nothing has remedied the issue. I told them it was on your side and they said it was not. It happens everyday.

  • JRunn14 J.B. Runquist (@JRunn14) reported

    Thanks @ShawInfo ...your shit internet took its daily crap and I missed United’s goal.

  • NO53LF ★𝐍𝐎𝟓𝟑𝐋𝐅★ (@NO53LF) reported

    @Shawhelp I'm about to cancel Shaw...

  • Rootbrian_ The Rooty's Tweeties (@Rootbrian_) reported

    @alexandreitpro @FreedomMobile @ShawInfo If this is related to Internet service from shaw, it's out of the control of freedom mobile. You will then need to have shaw diagnose such problems. However if it's related to the shaw wifi hotspots and all, again, this isn't a freedom problem, more to do with shaw.