Shaw Outage in Calgary, Alberta

@Shawhelp it's like you don't want me to add additional services to my account. I'll be cancelling the services I do have because you won't give me the new customer pricing on my new service.

@Shawhelp I don’t have account issues, I was correcting the typo in the initial tweet. It’s not “who”’s”, it’s “whose”

My internet keeps dropping. @Shawhelp help! #YYC #shaw #internet

@Shawhelp My Internet has crashed multiple times the last two days. Can you please help. Unplugged multiple times.

@Shawhelp My Internet is down and after a 2 minute unplug it won’t reset. Help! I work from home and need it to work.

@Shawhelp on hold for 45 minutes and counting - asking for a credit on my account due to Shaw on demand out of service for me for 6 days

@ShawDirect @Shawhelp So tried the chat option and requested someone call me. I want to cancel all my services. The guy tells me to call you. I have wasted 4 plus hours.....

@allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download stream—that’s where my issue is. When I check my cameras remotely, I get a lot of buffers because my plan’s up speed is not enough. TELUS’s 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.

@jkenney Too bad I can't watch it because @enmax fried my @shawhelp PVR gateway this morning...

Experiencing Internet outage in NW Calgary & unable to find any updates. @ShawDirect @Shawhelp @ShawInfo

Another @Shawhelp outage tonight, all channels have gone completely dark with a blank screen in the middle of watching and recording a program #Shaw #outage #Calgary

@Z_enit @Shawhelp @TELUSsupport They're too bust trying to fix the email issue LOL #FirstWorldProblems

@Shawhelp no responses. sad service Shaw

@Shawhelp our Bluesky service is more like black sky at the moment. This is the second time in a month that it just stopped working for no apparent reason. We have made no changes. Last time disconnected cables etc. It eventually came back on. Tried reboot tonight. Nothing.

@mattmcqueen @ShawInfo @TELUS I think it is!! I'd definitely look into it. Maybe @SWCalgaryGuy could be of some help.

@Shawhelp @ShawInfo hi there. Trying to make a payment on the website but the payment keeps getting declined. There is enough avail credit on my card. Please help.

Got treated like crap @Shawhelp today, told me I have to wait a week till I get “regular” coverage, when asked for compensation they hung up

@Shawhelp hey not happy with your service at the moment. Had someone come out this weekend to fix my sky box and now this morning it’s not working

@ShawInfo so far have spent close to an hour 2 days in a row waiting for someone to answer a phone. Trying to disconnect service because of a move. I guess the strategy is “ if we don’t answer the phone they can’t cancel”. #frustrated #poorservice my time is more valuable

@Shawhelp can you please take away Shaw Passpoint as it doesn’t work and won’t allow you to forgot the network.

@Shawhelp just got new blue sky modem@for my computer... put call in for support 30 minutes ago!!! Would like to get back to work here!!!!

@Shawhelp Yeah its back, I'm just letting you know it went down during overtime of a game 7 in the playoffs

My @ShawInfo internet connection has been awful lately. Super slow & inconsistent. I’ve phoned tech support twice & am getting tired of it. First guy blamed Twitter & my devices. Second guy agreed that was BS but his “fix” only lasted a couple of days.

Alright @HBOCanada ...... fineeeeee ........ take my money !!! I need my @GameOfThrones fix. You now have me as a first time subscriber for the next 2 months. Cheers. 🍻 @ShawInfo #GOT #GameofThrones #yyc @Shawhelp #HBO

@Shawhelp It's bad enough I've been overpaying for my previous package to the point of bankruptcy before I renegotiated my new 2 year deal, I don't need to be talked down to like a child.

@Shawhelp He helped solve the problem but also treated me like a criminal that refused to listen to the customer. Get your shit together, Shaw.

Holy hell @Shawhelp just had THE worst on phone customer service experience ever. Service is seriously declining for the amount of money I pay.

To little to late. Tired of technical service to house every 6 months because of signal loss. Just cut cord and returning gear saturday. See ya @Shawhelp #yyc

@hallofchristian @MLBTV @MLBNetwork @Shawhelp I've done the same with an HD version of NFL network and not even a reply back to say no.

Good lord @Shawhelp please tell me this internet outage is almost fixed

@Shawhelp third time this week my internet has been down 😢

@Shawhelp Just had a service tech at my house. Said there's a glitch with the new modems and to switch back to the 150 modem

@Shawhelp internet and cable down again it DeerRidge!

@Shawhelp is there an outage in country hills in Calgary. No tv or internet.

@Shawhelp there another outage happening in Sundance. I think this is the fifth time. At least your updates page provides the detail your customers want “We’re working on it”.

@peterhof3 @Shawhelp Everyone impacted by this outage in Sundance should see a prorated bill without having to contact you via DM. I will be waiting eagerly for my next bill to see how Shaw deals with their Sundance clients.

@Shawhelp It's been ten days now with internet down. Your webpage says issue resolved but it's not. I've called 3 times and they hang up on me. Poor customer service. Extremely disappointed with shaw.

@Shawhelp OK seriously - what is going on in Sundance. Disclosure - now. I understand you can't fix it from your desk, but at least tell us what is going on.

@Shawhelp any further explanation as to why no internet service would be appreciated.

@Shawhelp Almost 9am, no service updates or replies to DM on the Sundance issue. I understand that if it's a major issue it will take time - this is seriously impacting remote and WFH folks who now need to scramble with little information to go on.

@LBan292 @Shawhelp +1 - This is causing serious issues for remote/WFH folks. I have already sent a DM - updates would be appreciated

@Shawhelp outage in sundance on February 16th and now tonight February 20th. The update we’ve received has been the same one for the past 6 hours. Figure it out and get this fixed. Customers deserve compensation for this disaster.

@Shawhelp 1 hour on hold last night and 1 hour speaking with a tech and still cable not working. I have to wait tell Monday before a tech can come and they provide to movies on demand not good enough.

@Shawhelp my wifi and cable are not working. And they’ve been intermittent since yesterday. Would like to know what’s going on

I am a patient person. Perhaps to late to complain. Something about my upbringing. But I am done with @Shawhelp. I have been living in this house 10 years. Terrible internet connectivity. My cable doesn’t work. haven’t been able to watch cable in months. And yet they still bill.

I take it back @TELUS. I've had your service for a single day and I have no internet. 24 hours and I have 0 connection to the internet. I should have stayed with @ShawInfo

Bye bye @ShawInfo @Shawhelp! Today is the last day of your terrible internet and TV. By this time tomorrow, I will have a great TV package and blazing fast speeds without interruption from @TELUS @TELUSsupport. Good riddance, Shaw.

@Shawhelp My 80 year old parents are currently without a functioning phone line due to either your service or your device. This is a unacceptable situation.....

@kabalguy @Shawhelp @NHLFlames @Sportsnet My husband works for @Shawhelp and we have a trial of some new “fancy” TV service, so all of our channels are different!! We’re trying to switch back to the other box right now 🤬

@Shawhelp No problem! What's weird is that right when I sent the first tweet, it all fixed itself like it listened to me. 😊

@Shawhelp Is there internet issues in surrey, BC currently

@ShawInfo I'll pin this on @Twitch too. Fix your servers please. People are trying to stream😀

Sorry folks, having technical issues streaming because @ShawInfo has the worst internet service possible. I'll keep you updated when I'm going back live.

@Shawhelp please help me re: my modem settings being incompatible with my Sonos speaker

@Shawhelp is there a Maple ridge outage. no internet or bluesky for at least 1/2 hour

@Shawhelp wifi is terrible the last 2 days in Coquitlam

@Shawhelp Your service for BC Nanaimo is so horrible for UPLOAD. Techs came in to change everything possible. Lines, Boxes but nothing has remedied the issue. I told them it was on your side and they said it was not. It happens everyday.

Thanks @ShawInfo ...your shit internet took its daily crap and I missed United’s goal.

@Shawhelp I'm about to cancel Shaw...

@alexandreitpro @FreedomMobile @ShawInfo If this is related to Internet service from shaw, it's out of the control of freedom mobile. You will then need to have shaw diagnose such problems. However if it's related to the shaw wifi hotspots and all, again, this isn't a freedom problem, more to do with shaw.