Shaw outages and service status in Okotoks, Alberta

Problems in the last 24 hours in Okotoks, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Okotoks, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Okotoks, Alberta

Latest outage, problems and issue reports in Okotoks and nearby locations:

• 
  Joe Mojo (@Mojo_Beatz) reported 7 minutes ago from Okotoks, Alberta

  Whoever it is @TSN_Sports @Shawhelp fix this ****!

• 
  🅂🄸🄼🄾🄽 (@SighmanCanada) reported 9 minutes ago from Okotoks, Alberta

  @Shawhelp I'll pass, have no faith in support at all.

• 
  Mike OConnor (@WineGuyMike55) reported 12 minutes ago from Municipal District of Foothills No. 31, Alberta

  Where is the NFR @Cowboy_Channel @ShawInfo @ShawDirect ? Paid money to have the Cowboy Channel so we could watch the NFR and you give us some stupid tailgate party then some old rodeo. WTF

• 
  Simon (@SighmanCanada) reported 14 minutes ago from Okotoks, Alberta

  I remember when @Shawhelp was actually good. Every support action online now takes over an hour and simple yes or no questions from them take 10 minutes to reply. You guys really need to concentrate on one chat at a time, it's so fustrating as a customer.

• 
  🅂🄸🄼🄾🄽 (@SighmanCanada) reported 16 minutes ago from Okotoks, Alberta

  @Shawhelp is there a known issue of recorded shows where the audio is silent every 15 minutes or so for 2 seconds, makes watching anything annoying....not wanting to spend hours on support to be told there's nothing wrong, as per my last 2 support experiences.....

• 
  Ryan Sutton (@skistrongryan) reported 29 minutes ago from Municipal District of Foothills No. 31, Alberta

  @Shawhelp Shaw outage again in Heritage Pointe..what hell is going on this been crazy every day this long outages

• 
  Simon (@SighmanCanada) reported 53 minutes ago from Okotoks, Alberta

  @Shawhelp you guys need to get your support, apps and chat features fixed. 2 hours on chat and it just closed... The app crashed. No answer or anyone that seems to be able to help or fix an issue I've had for 5 weeks. Fed up and grumpy....@TELUS wanna buy out my contract?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Erin Schaefer (@TheErinGS) reported 5 minutes ago

  @Shawhelp We are part of the outage associated with the router issue that started yesterday. My husband is a computer programmer and went through all the strategies suggested by your techs. Still nothing.

• 
  Chris Ainsworth (@CDAinsworth) reported 5 minutes ago

  Well, after 20+ years as a @ShawInfo customer, looks like it may be time for a change. Over 30% more to keep my same package... Time to call @TELUS I think. Anybody switch recently? Pros v cons?

• 
  2022 #BestYearEver ? (@og_centennial) reported 8 minutes ago

  @le_brettski @DevonTarrant @ShawInfo We were mailed 2.0 fix - worse than before.

• 
  Conor 🇮🇪 (@conorsvan1) reported 9 minutes ago

  @ShawInfo Have you got a fix for the firmware of clients on a technicolor tc4400 modem yet? Any ETA?

• 
  BCCableGuy (@BCCableGuy) reported 12 minutes ago

  @coffeecrew Sadly, the only thing I see in this picture is a bad digital phone terminal (DPT) installation by Victoria @Shawhelp

• 
  Calice Angel 👑 froot of the poisonous tree (@Inkdeath) reported 19 minutes ago

  @Shawhelp Is it not an outage? I saw you replying to other people saying there's an outage

• 
  Say What? (@andrealachairez) reported 19 minutes ago

  @Shawhelp my internet has been intermittent since yesterday. I already restarted the modem but it didn’t fix. Can u help me?

• 
  Fictitious Spoon (@SpoonFictitious) reported 22 minutes ago

  @Shawhelp This is the second several hour outage Langley outage in the two months I’ve had your service. Maybe your equipment needs an upgrade or something? My neighbours with Telus didn’t lose their service either time.

• 
  StreetWalkingCheeto (@solarwolfman) reported 24 minutes ago

  Hey @ShawInfo you want me to sign up for yr new fibre internet but won’t replace the ancient cracked cable coming into my unit. It’s slow and every time the weather changes my internet craps out. I wonder if @TELUSsupport would help me out if I jumped ship 🤔 they have fiber too

• 
  CalgaryMatters (@MattersCalgary) reported 25 minutes ago

  @ShawInfo @thehackergals The company that cannot provide the service that you pay for.