Shaw Outage in Okotoks, Alberta

@Shawhelp once again time to renew with you and you try and Jack up my prices. Your customer service still sucks.

@bitofallwrite @JagB8 @Shawhelp Thanks for finding this update - too bad it wasn’t sent to me directly!!

My mom just told me she’s not listed as a @Shawhelp customer as it’s my dad’s name on the account. Therefore, she can’t make any changes or additions to the account. How’s that for misogyny. Do better, Shaw.

It would be really nice if either @Shawhelp or @freedomsupport could (a) come fix our internet before Tuesday or (b) provide unlimited data instead of having to buy a one time pass 🙃 #firstworldproblems

@EMachinee @Shawhelp Super disappointing - 8 weeks of non-service. I wonder how many others are in the same on and off cycle with Shaw

@Jenngurl84 @Shawhelp Glad I’m not the only one! $200 bill for no service 😂

@Shawhelp I DM’ed you guys 2 hours before you shut down for the night but never heard from you. Sleep tight and reply to me in the morning please. Would like to get my shiny new modem operational.

@Shawhelp tv service is out, my blue sky boxes won’t even boot up

It's pretty damn sad that I can game without disconnects in a hotel room better than I can in my own damn house...@Shawhelp

My @TELUS phone beside an @FreedomMobile by @Shawhelp and the #Freedom phone is constantly losing service

@CstSmith @VMediaTV @Shawhelp No issues in YYC West Springs #telus

Is there a outage in NE Calgary @Shawhelp

Wow that was tough to watch again. Good news: Uograding my @Shawhelp Shaw equipment to #bluecurve tomorrow. Bad news: Losing all my recordings so had to watch @CBSBigBrother #bb21 finale 1 last time. Hard to watch for a few reasons but also best reality TV ending ever! #NicoleAFP

God, @ShawInfo you really are the worst. Can’t wait until I can switch back to @TELUS. Had a technician basically lie and cancel an appointment on us. Brutal.

@Shawhelp Yep - there’s an outage somewhere upstream from our house. Shaw is aware & investigating.

@Shawhelp really second guessing if I should continue service. Trying to deal with billing now for 3 days. Just spent 30 minutes being told by a CSR that I’m trying to confuse her. My apologies, didn’t know I’m suppose to train your staff to answer simple questions. #FACTS

Please @ShawInfo after waiting an hr for call back & then I did get my call - I also got a message that my call was unable to be processed -“good-bye” cluck a hang up . I’m on call wait for 101 min again - pls don’t hang up again - I need you , sincerely paying customer

@Shawhelp we’ve tried everything to get our internet to work. But it’s just not working. Help!

@shawhelp @shawinfo The worst #customerservice! Waiting over 2.5 hours and cut off! #terrible

@Shawhelp this customer service is horrible. We've been waiting for hours, through the phone, through the online chat, through Twitter DMs. No response, were about to cancel our service if we don't get a response.

@Shawhelp been having issues with internet. You guys have tried many solutions even sending me a new modem and it still isnt fixed this is ridiculous.

@Shawhelp why do you advertise the home wifi pods to help with wifi range yet no available in Manitoba?

@Shawhelp Hey there! Does Shaw provide home internet service in Montreal, QC? I'm assuming it's just Western Canada, but I can't seem to find that on your website...

As a former Shaw employee ( of 4 years), it's incredibly sad to see how their customer service has gone from being some of the best to the worst. These kind of issues wouldn't persist (when I worked there) more than a week...let alone 3+ years. @Shawhelp @ShawInfo

Our service with @Shawhelp/@ShawInfo has been terrible for the last 3+ years. We changed: - boxes - modems - lines - boosters I'm told over and over, by techs that come out here, that it's the PHYSICAL MAIN LINE to the house. But Shaw won't replace it. Why not?

@Shawhelp Having trouble for the last month with picture and sound drop outs (guess they go together. Is there anything i can do or do i need a service call

@Shawhelp The entire community is complaining about their Shaw Internet, TV and phone being down. Not sure how my account info will help you.

@Shawhelp Any update on the outage in Fort McMurray, Alberta?

@Shawhelp cable modem is very intermittent in #Dalhousie area of #yyc this morning. Worse than usual and rebooting did not seem to help.

@TheOnlyKrush @Shawhelp @TELUS At least the net did come back up finally (although super slow) after more than an hour.