Shaw Outage in Okotoks, Alberta

@Shawhelp @ShawInfo hi there. Trying to make a payment on the website but the payment keeps getting declined. There is enough avail credit on my card. Please help.

Got treated like crap @Shawhelp today, told me I have to wait a week till I get “regular” coverage, when asked for compensation they hung up

@Shawhelp hey not happy with your service at the moment. Had someone come out this weekend to fix my sky box and now this morning it’s not working

@ShawInfo so far have spent close to an hour 2 days in a row waiting for someone to answer a phone. Trying to disconnect service because of a move. I guess the strategy is “ if we don’t answer the phone they can’t cancel”. #frustrated #poorservice my time is more valuable

@Shawhelp can you please take away Shaw Passpoint as it doesn’t work and won’t allow you to forgot the network.

@Shawhelp just got new blue sky modem@for my computer... put call in for support 30 minutes ago!!! Would like to get back to work here!!!!

@Shawhelp Yeah its back, I'm just letting you know it went down during overtime of a game 7 in the playoffs

My @ShawInfo internet connection has been awful lately. Super slow & inconsistent. I’ve phoned tech support twice & am getting tired of it. First guy blamed Twitter & my devices. Second guy agreed that was BS but his “fix” only lasted a couple of days.

Alright @HBOCanada ...... fineeeeee ........ take my money !!! I need my @GameOfThrones fix. You now have me as a first time subscriber for the next 2 months. Cheers. 🍻 @ShawInfo #GOT #GameofThrones #yyc @Shawhelp #HBO

@Shawhelp It's bad enough I've been overpaying for my previous package to the point of bankruptcy before I renegotiated my new 2 year deal, I don't need to be talked down to like a child.

@Shawhelp He helped solve the problem but also treated me like a criminal that refused to listen to the customer. Get your shit together, Shaw.

Holy hell @Shawhelp just had THE worst on phone customer service experience ever. Service is seriously declining for the amount of money I pay.

To little to late. Tired of technical service to house every 6 months because of signal loss. Just cut cord and returning gear saturday. See ya @Shawhelp #yyc

@hallofchristian @MLBTV @MLBNetwork @Shawhelp I've done the same with an HD version of NFL network and not even a reply back to say no.

Good lord @Shawhelp please tell me this internet outage is almost fixed

@Shawhelp third time this week my internet has been down 😢

@Shawhelp Just had a service tech at my house. Said there's a glitch with the new modems and to switch back to the 150 modem

@Shawhelp internet and cable down again it DeerRidge!

@Shawhelp is there an outage in country hills in Calgary. No tv or internet.

@Shawhelp there another outage happening in Sundance. I think this is the fifth time. At least your updates page provides the detail your customers want “We’re working on it”.

@peterhof3 @Shawhelp Everyone impacted by this outage in Sundance should see a prorated bill without having to contact you via DM. I will be waiting eagerly for my next bill to see how Shaw deals with their Sundance clients.

@Shawhelp It's been ten days now with internet down. Your webpage says issue resolved but it's not. I've called 3 times and they hang up on me. Poor customer service. Extremely disappointed with shaw.

@Shawhelp OK seriously - what is going on in Sundance. Disclosure - now. I understand you can't fix it from your desk, but at least tell us what is going on.

@Shawhelp any further explanation as to why no internet service would be appreciated.

@Shawhelp Almost 9am, no service updates or replies to DM on the Sundance issue. I understand that if it's a major issue it will take time - this is seriously impacting remote and WFH folks who now need to scramble with little information to go on.

@LBan292 @Shawhelp +1 - This is causing serious issues for remote/WFH folks. I have already sent a DM - updates would be appreciated

@Shawhelp outage in sundance on February 16th and now tonight February 20th. The update we’ve received has been the same one for the past 6 hours. Figure it out and get this fixed. Customers deserve compensation for this disaster.

@Shawhelp 1 hour on hold last night and 1 hour speaking with a tech and still cable not working. I have to wait tell Monday before a tech can come and they provide to movies on demand not good enough.

@Shawhelp my wifi and cable are not working. And they’ve been intermittent since yesterday. Would like to know what’s going on

I am a patient person. Perhaps to late to complain. Something about my upbringing. But I am done with @Shawhelp. I have been living in this house 10 years. Terrible internet connectivity. My cable doesn’t work. haven’t been able to watch cable in months. And yet they still bill.

I take it back @TELUS. I've had your service for a single day and I have no internet. 24 hours and I have 0 connection to the internet. I should have stayed with @ShawInfo

Bye bye @ShawInfo @Shawhelp! Today is the last day of your terrible internet and TV. By this time tomorrow, I will have a great TV package and blazing fast speeds without interruption from @TELUS @TELUSsupport. Good riddance, Shaw.

@Shawhelp My 80 year old parents are currently without a functioning phone line due to either your service or your device. This is a unacceptable situation.....

@kabalguy @Shawhelp @NHLFlames @Sportsnet My husband works for @Shawhelp and we have a trial of some new “fancy” TV service, so all of our channels are different!! We’re trying to switch back to the other box right now 🤬

@Shawhelp No problem! What's weird is that right when I sent the first tweet, it all fixed itself like it listened to me. 😊

@shawhelp Hi Shaw help. I need help with my mother’s cable. Her PVR is not recording for some reason. I feel like the box has had it.

@JasonHardy92 @Shawhelp Good luck! My sons on TELUS and the interruptions are just the same! last time this happened thieves tried to steal wire (for copper) and cut Shaw’s fibre optics while doing so. Really sucks but that’s not Shaw’s fault but they should’ve worked through the night in my opinion.

Well done @Shawhelp, twice in two months our service in the south east of Calgary has been affected. And twice tonight your direct messaging service on your app has cut me off. Maybe I should take my business to @TELUS.

@Shawhelp Hi. Having internet issues. Address Covewood Park NE CALGARY - we have reset modem and router multiple times with no luck.

@shawhelp. Finally sat down to watch tv. Many channels still pixelating. Some say not subscribed - pretty sure my monthly huge cable bill includes basic channels. Please fix

@lanniechantelle @Shawhelp The asterisk in your email after the 300 mbps probably clarifies. It’s not even Shaw’s fault - they are getting 300 to your modem, but interference, slow wireless cards in devices, your router, etc can all slow things down. They can’t control that. 😟

@lanniechantelle @Shawhelp It’s tough to get 300 on wireless internet. I’m getting over 300 on my wired connection, but never get that much on my wireless devices. 😔

@gunlee @Shawhelp @shaw Thanks! Glad I’m not alone with this issue. Annoying that TV tells us to call their # then the phone recording always says to go online for technical help but that’s the issue: No TV, no Internet 🤪

@Shawhelp I need help with my gateway boxes I can’t record anything or watch on demand

@ShawInfo I’ve been attempting 2 contact an avail agent via SHAW CHAT. Time indicated was less than 10 seconds & now your system is again searching for an agent 2 assist me. 2 consecutive nights & NO HELP!!!

@ShawInfo @Shawhelp Since i have not received any call from you to resolve the issue, i am disconnecting the service with you. I already called the customer service and requested for that. Amazed to see how you are doing business by providing aweful customer service

@Shawhelp didn't help. I was on hold last week for 50 minutes before the call was dropped. Called customer support, call dropped while rep tried to transfer me. Called back, requested manager call back, it's been a week and still no call back. Telus is looking better and better.

I’d sure hate to be working the @Shawhelp Twitter account today 😬🙈. Also, as a 20+ year IT professional, I’d love to hear what is causing a 20+ hour outage of services 🤔😳😒 #shawoutage #yyc

@Shawhelp seriously how about informing about this outage a little further. I get things breakdown, Shaw has done nothing to inform or update the situation other then the initial “outrage” statement. How will they rectify this poor display of customer communication & service

@Shawhelp any update on the outage in south Calgary

@Shawhelp Sorry I didn’t make it back here. I called and our whole area was down. Support had to send someone. Was back after 3+ hours.

@Shawhelp Service is down!!! In Winnipeg!

@Shawhelp we’ve been on hold for over thirty minutes. Considering we haven’t even connected our internet yet, this is really bad service.

@ShawInfo @Shawhelp issue still not reolved. Send a tech to my house

@Shawhelp What do I have to do to get some help around here. Your service department is a joke.

@Shawhelp 1. Yesterday I had an appt and prior to the appt time received two txt msgs confirming the appt or to cancel. Appt day, no tech! No calls nothing. Twittah Help they roll... Tech is located, alive but still incommunicado Eventually succumbs and reaches out...

@Shawhelp I need help with my pods. Not very happy with Shaw right now. 🤬😠

@ShawInfo they were not able to help me set up the Pods, still waiting for a call.....

@ShawInfo Good Morning Shaw, I'm not a happy customer, I spent a lot of time yesterday with two support staff, and they were not able to help me with my issue. I just switch to the new BlueCurve modem. NOT HAPPY

@ShawInfo return equipment to shaw is the worst experience ever. I've been sitting in sun ridge mall for over 30 minutes, with at least another 30 minutes to go, just so I can hand in a modem. Offer a better return of equipment possibility.