Shaw Outage Report in Okotoks, Alberta
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Okotoks, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Okotoks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 23: Problems at Shaw
Shaw is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (67%)
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Wi-fi (10%)
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TV (9%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Okotoks, Alberta
The most recent Shaw outage reports came from the following cities: Calgary, High River and Okotoks.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Calgary |
Total Blackout | |
| Calgary |
Total Blackout | |
| Calgary |
TV | |
| Calgary |
Internet | |
| Calgary |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Okotoks, Alberta
Latest outage, problems and issue reports in Okotoks and nearby locations:
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Sean
(@smconnor007) reported
from
Calgary, Alberta
Wow @Shawhelp @ShawInfo !! You make it very difficult to work from home. As a internet provider you dropped the ball too many time in January, and it’s getting worse. I have to reevaluate the service in my neighbourhood.
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Brian Gervais
(@BrianGervaisYYC) reported
from
Calgary, Alberta
@Shawhelp Nope - not more complicated than a 5th line/phone. Told the 5th line is a big problem and can only be done in a retail store! Sometimes families are more than 4 people - its true!
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AJ Fighting Irish 🇮🇪 🇨🇦 🇯🇪 🏴
(@YYCCowboy) reported
from
Calgary, Alberta
@Shawhelp uhm.. hey Shaw? I know we have our ups and downs.. but could you fix the internet in SE Calgary? I need it for contact tracing work.. like.. please help..
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Jake Sherlock
(@jake_sherlock) reported
from
Calgary, Alberta
@Shawhelp my phone isn’t working. Is there not a mobile help line for after hours?
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Ryan Carmichael ∆
(@_Carmi_) reported
from
Calgary, Alberta
@Shawhelp you realize that you charge real people real money for a service right? Would’ve loved to watch the world juniors tonight
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The Dave! 🌈
(@TheDaveCA) reported
from
Calgary, Alberta
@cryage83 @Shawhelp Any update on Shaw service in Shawnessy/Somerset SW Calgary?
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Ryan Sutton
(@skistrongryan) reported
from
Municipal District of Foothills No. 31, Alberta
@Shawhelp Shaw outage again in Heritage Pointe..what hell is going on this been crazy every day this long outages
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🇨🇦 James Barnes 🇨🇦
(@gopherboy316) reported
from
Calgary, Alberta
@Shawhelp Is there an outage in NW calgary?? all my channels say not authorized
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Gotrockseh
(@gotrockseh1) reported
from
Calgary, Alberta
@ShawInfo hey is there a service outage in SE Calgary. Phone internet and tv is out?
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Ken Chorney
(@chorndogg) reported
from
Calgary, Alberta
@Shawhelp we have no signal. There is a message with the code XRE-03121.
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geoff
(@KestrelYYC) reported
from
Calgary, Alberta
My @ShawInfo Internet just went down.... #yyc
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Bernice Hill
(@DishntheKitchen) reported
from
Calgary, Alberta
@newfiehun @Shawhelp @TSN_Sports Weird. We haven't had any issues with the broadcast.
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The Dave! 🌈
(@TheDaveCA) reported
from
Calgary, Alberta
@Shawhelp There isn’t really anything DM will help with, this isn’t my account, just trying to come up with the right advice for him when I deliver his phone.
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Leanne Sandau
(@LeanneSandau) reported
from
Calgary, Alberta
@Shawhelp Still on hold with your customer service!! Can’t believe the issues!!
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Carla Noble
(@CnobleCarla) reported
from
Calgary, Alberta
@Shawhelp is the cable down in Harvest Hills?
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Simon
(@SighmanCanada) reported
from
Okotoks, Alberta
@Shawhelp you guys need to get your support, apps and chat features fixed. 2 hours on chat and it just closed... The app crashed. No answer or anyone that seems to be able to help or fix an issue I've had for 5 weeks. Fed up and grumpy....@TELUS wanna buy out my contract?
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Simon
(@SighmanCanada) reported
from
Okotoks, Alberta
I remember when @Shawhelp was actually good. Every support action online now takes over an hour and simple yes or no questions from them take 10 minutes to reply. You guys really need to concentrate on one chat at a time, it's so fustrating as a customer.
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Robin Lear (Realtor)
(@robinlear) reported
from
Calgary, Alberta
@Shawhelp has the LIMITED CHANNEL issue been resolved...Asking for a TV ?
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Arden Shibley 🏳️🌈
(@SnarePhoto) reported
from
Calgary, Alberta
@Shawhelp descriptive audio keeps defaulting to ON on our cable box even when we turn it off. Help please?
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Bruce Leslie
(@BruceLeslie6) reported
from
Calgary, Alberta
Hey @Shawhelp what’s with your email servers. Did all your spam filters shut down. Have been inundated with crap over the past couple days!!
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Nicholas T
(@ExodeAeroh) reported
@Shawhelp This is the absolute last straw with Shaw. Second time this month there is an Outage in my area. Canada Day, my internet was out for 28 hours. Today it's been out for over 12 hours now. I would like compensation as I feel like I shouldn't have to front a $300 bill..
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Amy
(@kestrelAmy) reported
@Shawhelp @ShawInfo SIX homes have been built since I moved in to mine, and they do not have this issue. My neighbour and I will be changing providers if this is not resolved soon
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Honor
(@Honor4127) reported
@Shawhelp Too bad there hasn't been an update in 4+hours.
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Sophie
(@sophie_everine) reported
@Shawhelp more than 17 hours without service. What is taking so long ?
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Nicole Wyatt, PhD
(@nwyatt) reported
@Shawhelp No internet in Sunnyside but nothing on website. Any info about this outage?
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Divye Maheshwari
(@Divye2711) reported
@Shawhelp Generic updates are not really helpful. Its so frustrating to see same type of updates as the last outage two weeks ago. We as customers deserve to have more clarity. Our livelihoods depend on internet.
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Starring Pink
(@pink_starring) reported
@Shawhelp Hello, I am having issues with my internet, it there anything that you can do to help.This has been a problem since around 3am this morning is there anything that you do fix it.
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Mohinder shergill
(@Mohindershergil) reported
@ShawInfo No Internet , Tv and phone service from last 20 hours by shaw . This happened 2nd time in last two weeks. Worst experience never had issues with telus in last 6 years.
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Divye Maheshwari
(@Divye2711) reported
@Shawhelp Atleast have better answers than automated replies even for your “regular” outages. Such a bad customer experience. Instead of your ads which promote exactly opposite of what you provide, invest in fixing these issues.
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Sophie
(@sophie_everine) reported
@Shawhelp 15 hours and counting. No service. #shawoutage