Shaw Outage in Okotoks, Alberta

My @TELUS phone beside an @FreedomMobile by @Shawhelp and the #Freedom phone is constantly losing service

@CstSmith @VMediaTV @Shawhelp No issues in YYC West Springs #telus

Is there a outage in NE Calgary @Shawhelp

Wow that was tough to watch again. Good news: Uograding my @Shawhelp Shaw equipment to #bluecurve tomorrow. Bad news: Losing all my recordings so had to watch @CBSBigBrother #bb21 finale 1 last time. Hard to watch for a few reasons but also best reality TV ending ever! #NicoleAFP

God, @ShawInfo you really are the worst. Can’t wait until I can switch back to @TELUS. Had a technician basically lie and cancel an appointment on us. Brutal.

@Shawhelp Yep - there’s an outage somewhere upstream from our house. Shaw is aware & investigating.

@Shawhelp really second guessing if I should continue service. Trying to deal with billing now for 3 days. Just spent 30 minutes being told by a CSR that I’m trying to confuse her. My apologies, didn’t know I’m suppose to train your staff to answer simple questions. #FACTS

Please @ShawInfo after waiting an hr for call back & then I did get my call - I also got a message that my call was unable to be processed -“good-bye” cluck a hang up . I’m on call wait for 101 min again - pls don’t hang up again - I need you , sincerely paying customer

@Shawhelp we’ve tried everything to get our internet to work. But it’s just not working. Help!

@shawhelp @shawinfo The worst #customerservice! Waiting over 2.5 hours and cut off! #terrible

@Shawhelp this customer service is horrible. We've been waiting for hours, through the phone, through the online chat, through Twitter DMs. No response, were about to cancel our service if we don't get a response.

@Shawhelp She has been on your chat 3 times, waits 10 min someone asks a question then transfers her only to wait another 15. Now they are saying they can’t come back until SUNDAY. She has already waited a week for service and the guy left without making it work! HELP

Another day and yet @Shawhelp @ShawInfo is yet not solving the issue just keep saying it is on the back end. This lack of service and answers is not good enough.

Another day and still no answers @Shawhelp I guess this is a new way of customer service. @ShawInfo

@Shawhelp I find navigating on the box is absolute shit. The page down doesn’t work so you essentially have to go through 29 pages of content individually. It also doesn’t keep track of what you’ve watched so you have to remember which episode you last watched.

Trying to watch the #2019Elections coverage, into day two of a major Shaw TV fail @Shawhelp Black screen, no audio, terrible. DO NOT sign up for #Shaw Blue Curve. Zero customer service. Don’t make my mistake. You’re welcome.

@Shawhelp it's like you don't want me to add additional services to my account. I'll be cancelling the services I do have because you won't give me the new customer pricing on my new service.

@Shawhelp I don’t have account issues, I was correcting the typo in the initial tweet. It’s not “who”’s”, it’s “whose”

My internet keeps dropping. @Shawhelp help! #YYC #shaw #internet

@Shawhelp My Internet has crashed multiple times the last two days. Can you please help. Unplugged multiple times.

@Shawhelp My Internet is down and after a 2 minute unplug it won’t reset. Help! I work from home and need it to work.

@Shawhelp on hold for 45 minutes and counting - asking for a credit on my account due to Shaw on demand out of service for me for 6 days

@ShawDirect @Shawhelp So tried the chat option and requested someone call me. I want to cancel all my services. The guy tells me to call you. I have wasted 4 plus hours.....

@allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download stream—that’s where my issue is. When I check my cameras remotely, I get a lot of buffers because my plan’s up speed is not enough. TELUS’s 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.

@jkenney Too bad I can't watch it because @enmax fried my @shawhelp PVR gateway this morning...

Experiencing Internet outage in NW Calgary & unable to find any updates. @ShawDirect @Shawhelp @ShawInfo

Another @Shawhelp outage tonight, all channels have gone completely dark with a blank screen in the middle of watching and recording a program #Shaw #outage #Calgary

@Z_enit @Shawhelp @TELUSsupport They're too bust trying to fix the email issue LOL #FirstWorldProblems

@Shawhelp no responses. sad service Shaw

@Shawhelp our Bluesky service is more like black sky at the moment. This is the second time in a month that it just stopped working for no apparent reason. We have made no changes. Last time disconnected cables etc. It eventually came back on. Tried reboot tonight. Nothing.

@mattmcqueen @ShawInfo @TELUS I think it is!! I'd definitely look into it. Maybe @SWCalgaryGuy could be of some help.

@Shawhelp @ShawInfo hi there. Trying to make a payment on the website but the payment keeps getting declined. There is enough avail credit on my card. Please help.

Got treated like crap @Shawhelp today, told me I have to wait a week till I get “regular” coverage, when asked for compensation they hung up

@Shawhelp hey not happy with your service at the moment. Had someone come out this weekend to fix my sky box and now this morning it’s not working

@ShawInfo so far have spent close to an hour 2 days in a row waiting for someone to answer a phone. Trying to disconnect service because of a move. I guess the strategy is “ if we don’t answer the phone they can’t cancel”. #frustrated #poorservice my time is more valuable

@Shawhelp can you please take away Shaw Passpoint as it doesn’t work and won’t allow you to forgot the network.

@Shawhelp just got new blue sky modem@for my computer... put call in for support 30 minutes ago!!! Would like to get back to work here!!!!

@Shawhelp Yeah its back, I'm just letting you know it went down during overtime of a game 7 in the playoffs

My @ShawInfo internet connection has been awful lately. Super slow & inconsistent. I’ve phoned tech support twice & am getting tired of it. First guy blamed Twitter & my devices. Second guy agreed that was BS but his “fix” only lasted a couple of days.

Alright @HBOCanada ...... fineeeeee ........ take my money !!! I need my @GameOfThrones fix. You now have me as a first time subscriber for the next 2 months. Cheers. 🍻 @ShawInfo #GOT #GameofThrones #yyc @Shawhelp #HBO

@Shawhelp It's bad enough I've been overpaying for my previous package to the point of bankruptcy before I renegotiated my new 2 year deal, I don't need to be talked down to like a child.

@Shawhelp He helped solve the problem but also treated me like a criminal that refused to listen to the customer. Get your shit together, Shaw.

Holy hell @Shawhelp just had THE worst on phone customer service experience ever. Service is seriously declining for the amount of money I pay.

To little to late. Tired of technical service to house every 6 months because of signal loss. Just cut cord and returning gear saturday. See ya @Shawhelp #yyc

@hallofchristian @MLBTV @MLBNetwork @Shawhelp I've done the same with an HD version of NFL network and not even a reply back to say no.

Good lord @Shawhelp please tell me this internet outage is almost fixed

@Shawhelp third time this week my internet has been down 😢

@Shawhelp Just had a service tech at my house. Said there's a glitch with the new modems and to switch back to the 150 modem

@Shawhelp internet and cable down again it DeerRidge!

@Shawhelp is there an outage in country hills in Calgary. No tv or internet.

@ShawInfo I stopped binging with you in October. Love how I still get my monthly ‘invoices’ from you telling me I have a credit, but you never send a cheque!

@Shawhelp upgraded to new wireless TV boxes and had new coax line installed for basement. Now having nothing but issues with TV and wifi connections. Sending DM with additional info

@Shawhelp The only show that doesn’t broadcast on your service

@Shawhelp By the way it’s the only show that does not broadcast on your service all other shows on that network broadcast

@Shawhelp #10 Oh yes, sorry my apologies, you're correct. I did have the wrong account number, my bad. You did clear the balance on Feb. 24th, so the current due is zero and the next balance due is the $211.75. its higher because you had some loyalty discounts expiring in March

@Shawhelp #9 WTF ! I think you have the wrong account , are you not reading my reply's I made a payment Jan23 ! I didn't make a double payment on jan 12 or are just screwin with me

@Shawhelp #7 I never said you missed a payment. You made a payment on November 28th for $106.40 but that payment was returned by your bank or credit institution 1 day later. You might want to look on your bank or credit statement

@Shawhelp #6 my reply wtf are you talking about ... I never missed a payment and its not auto payment ! payments are all to date I just paid the last 1 @ 182 on feb 20th

@Shawhelp no signal at our home services. TV/Internet. Please look into this

@Shawhelp internet is really spotty right now. Hardwired Ethernet in Calgary, AB. Very slow or no connection at all. WiFi devices same deal.