Shaw Outage in Okotoks, Alberta

@Shawhelp is there an issue in NW Calgary? Internet has been going on and off all night

@SAndersonshpk @Shawhelp They're horrible right now! Not sure what the heck to do? Really don't like Telus either.

@SAndersonshpk @Shawhelp Been on shaw service chat 3 times in last month. CNN & AMC don't work... I pay for them. Internet upload rate drops well below 1mbps randomly about every 5 days (which stops me from doing a virtual classroom for teaching live online). Answer always reset all, and never works. 🤬

@Shawhelp uhm.. Internet keeps going off and on.. already reset gateway.. Issues in Calgary?

We “upgraded” from the Shaw Gateway to Blue Curve... too bad the app was anything but an upgrade. I used to be able to set my PVR from the app on my phone. Miss that... @ShawInfo @Shawhelp

@Shawhelp Your company blackmails existing customers into paying more for a service they want to continue using? No CRTC Canada accountability?

@Shawhelp is there an outage in bridge crescent in bridgeland ?

@ShawInfo need your help as online and retail stores can’t help. Have mentally challenged relative who needs a simple to operate with big button remote. His DeltaURC 3068 is no longer working. Have you replaced it with something have asked and everyone says No. thanks

@Shawhelp Parents having issues with your services. Hours on the phone with zero help. Box that was sent didn’t work(was ***** as well) nice during C-19. Reason it didn’t work marked lost or stolen. Would u like to do this publicly? Or fix it. I have problems too #yyc #yeg

@Shawhelp having some issues with sound coming on and off? Hearing same issues with my neighbors. Any thoughts?

The only reason I’m staying with Shaw cause they have monopoly in my area. How come @TELUS is letting them play like that. Hope @TELUS invests in some infrastructure. Shaw is beyond horrible in terms of service and promise @Shawhelp

Doesn’t matter what you do no one is willing to help. Because one guy didn’t do his job I have to wait 5 days without internet. Unbelievable people, @Shawhelp hope CRTC will help.

Horrible chat agent, rude and doesn’t even understand ts process. @Shawhelp

@Shawhelp extremely horrible service. I booked installation on Friday and was told that all will be good. Plugged in modem did all basic ts but no internet. Now no appointments available weekend and Monday appointments are late evening so I’m screwed

I repeat! No one should become a customer of @TELUS they have no idea how to support their customers, let alone loyalty members during this pendamic @TELUSsupport you could learn from your competitor @ShawInfo

@Shawhelp Evanston #YYC is down. Went down since 1:15 any new updates ?

I guess @Shawhelp internet is down. Files will have to wait

@ShawInfo very frustrates with the lack of internet and the issues I have been having for a year now with no resolution

@Shawhelp I have been experiencing a lot of speed issues with my internet lately. Yesterday I got less than 1 Mbps download speed at one point & today 12.37. Makes video meetings a challenge. I am on the internet 300 plan. I’ve restarted my router several times. Any advice?

@Shawhelp Hi @Shawhelp - been DMing since last night. Internet service is continually dropping out. Trying to work from home today & unable to. Respectfully requesting assistance. cc: @n_decarle

@TELUS @TELUSsupport your home internet sucks *****. Worse than dial up. First time in my life not using @ShawInfo and I #hate it. HATE.

@shawhelp maybe instead of refusing to admit there’s issues on your end when a quick look at your twitter page shows that people all over the country have had basically unusable internet for weeks now y’all could just tell people what the problem is???

@Shawhelp @TELUS @ShawInfo Shaw Help- I am sure that has been helpful for many people. The reality is that so many more people cannot afford your promotion. I see it daily. Forced to choose between food and rent. Nothing left for wifi... Could you do more?

@daringibson1 @TELUS @ShawInfo If they could extend the $10 internet to everyone who qualifies for the city's fair entry program that would help

@Shawhelp can I get help with my internet problem I've been try for the past couple of days to try to get a hold of any of your representatives to fix the constant connection problems

@Shawhelp Your customer service is brutal! Can’t get a person on the phone nor the app now. I’ve been billed twice in a week and my wifi still needs to be fixed. I’m still in limbo. Need some customer service help please!

@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

@Shawhelp please reply back as I am having reoccurring issues with your internet service

@Shawhelp my tv keeps cutting in and out. Can you please provide some suggestions to fix this? Thanks!

Having a horrible time with @Shawhelp ... the opposite of help.