Shaw Outage in Abbotsford, British Columbia

@Shawhelp Hey @Shawhelp My internet is down!!!

@shawhelp +1 Location Abbotsford Lots of buffering Slow wifi

@Shawhelp is the internet down in my area?

@Shawhelp phone lines down in East Abbotsford. Any reported outages? Have 65+ staff needing lines working

@Shawhelp Alas! Someone answered the phone. Getting help now

@shawhelp our Blue sky TV appears not to be right and our Internet appears to be down in Abbotsford

@Shawhelp I’ll send you the customer info by DM shortly, she’s not happy at all especially after she went and got new boxes and is paying rental fees, I had to pull out the new one I put it and put back the old one because it had no RF output to accommodate a room that only had coax.

@Shawhelp I mentioned the level of support as he seemed like he knew nothing about your receivers and he should if he’s answering the phone, he also should NOT refused to let me speak to the manager or let my client speak to the manager, he told us “The manager won’t speak with you”

@Shawhelp The this same tech told me their was no higher level or support and if I didn’t like it to call back, after we waited 45 minutes. Also would not connect me to a manager which is ridiculous and my customer is asking if she should just cancel everything and return receivers. PT2

@Shawhelp you really need to properly train your tech support if you intend to call them tech support. Had a interesting conversation with you tech who had no idea what RF was, no idea at all what an RF output was and he claimed he was level 2 support. PT1

Day #20 without internet... Using my neighbour’s WiFi in my kitchen is the only place I get a signal. I can’t handle being in the kitchen a minute longer by the end of the day... Might opt for Skip tonight😩 @YourAlberta @Shawhelp #ajobwithoutinternet #tough #essentialservice

Hi @Shawhelp I’ve been receiving poor customer service by chat for over an hour. I’ve DM’d you guys here for some help for an issue that’s been going on for 6 months with no solution. Please help me out.

Hi @Shawhelp I’ve been receiving terrible customer service by chat for over an hour. I’ve DM’d you guys for some help for an issue that’s been going on for 6 months with no solution. Please help me out.

@Shawhelp Hi there we’re currently experiencing what I think is an outage. The green @ symbol on our modem isn’t lit up after a couple reboots. Just sent you a DM

Hi @shawhelp Are there internet problems in #yyc Having lots of problems with failures to connect and slow internet.

@richardzussman @TELUS That’s a good start. I have been dealing with @ShawInfo and the customer service has been horrible!