Shaw

Shaw Outage Report in Banff, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Banff, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Banff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Banff, Alberta 12/05/2025 15:45

December 05: Problems at Shaw

Shaw is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Banff, Alberta

Latest outage, problems and issue reports in Banff and nearby locations:

  • menard_ray Ray (@menard_ray) reported from Banff, Alberta

    @Shawhelp Yes. Never happened before. Use the service regularly

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • RoboChicken_ RoboChicken_ (@RoboChicken_) reported

    @Shawhelp The support team just wastes your time for 2 hours then books a service tech that's a week out. Funny how everyone all around gets the exact same service call timelines. Now the my Shaw app will not work and the chat feature seems to be having problems as well.

  • mcmanus17 D McManus (@mcmanus17) reported

    @peebos @Shawhelp @BradshawL72 Unless every channel we have has the same broadcast issue….. can’t even watch anything anymore each channel plays for 15-20 seconds sb freezes

  • DogRulz DogRulz (@DogRulz) reported

    @Shawhelp @DarcyTymko Don. I talked with Shaw cable support and they acted like it was my issue. You guys need to send out an alert before you get flooded by angry customers.

  • DJ_crazy9 DJ (@DJ_crazy9) reported

    @Shawhelp is shaw down in ne Edmonton?

  • RickWatson99 Rick Watson (@RickWatson99) reported

    @tollfree2 @Shawhelp It’s terrible. Perfect timing!

  • RoboChicken_ RoboChicken_ (@RoboChicken_) reported

    @Shawhelp I get not wanting to diagnose over social media. I'm only hear to try and spread the word it might be something else. It could just be something on my end. Last time this happened it was not just a me issue and Shaw did in fact mess something up. Maybe it is maybe it isn't idk.

  • COVIDBurnerAcc Elon Muskie (Disco Inferno) (@COVIDBurnerAcc) reported

    @Shawhelp Can you guys get your act together and fix the Manitoba internet outage? Did you learn nothing from when this happened to Rogers back just a few months ago? Internet is NOT a luxury. It's a CRITICAL service.

  • sj883 Sonia J (@sj883) reported

    @Shawhelp trying to renew my plan but when I call it says customer service is closed until noon? Is that true?

  • HollyHollywood8 Just Me (@HollyHollywood8) reported

    @Shawhelp can you please fix the glitching on TLC channel 23. It is not cutting in and out on any otter channels so it is not anything on my end.

  • DmanSmith Dan Smith (@DmanSmith) reported

    @Shawhelp My cable keeps freezing up and is choppy no matter what channel I check. Is there something going on in my area? I live in Springbrook. I found nothing on Shaw North Support.