Shaw

Shaw Outage Report in Banff, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Banff, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Banff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Banff, Alberta 12/17/2025 11:05

December 17: Problems at Shaw

Shaw is having issues since 07:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (63%)

    Internet (63%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Banff, Alberta

Latest outage, problems and issue reports in Banff and nearby locations:

  • menard_ray Ray (@menard_ray) reported from Banff, Alberta

    @Shawhelp Yes. Never happened before. Use the service regularly

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • jessicastocco Jessica Stocco 🦄 (@jessicastocco) reported

    @ShawInfo fyi your newer remotes are the worst. The buttons are small and harder to press. The last version was the best and I wish you would go back. I hate my new remote.

  • mvsell Maiko Sell (@mvsell) reported

    @TELUS @TELUSsupport I have contacted you 2x to resolve simple issue with home internet: 1x by tel 1x by chat. Both times unable to resolve a simple issue. I will try 3x and then switching to @ShawInfo.

  • tollfree2 tollfree (@tollfree2) reported

    @Shawhelp how come every time I'm talking to Shaw help I get disconnected from them? And then I wait for them to call me back and they never do! I'm thinking it might be time to switch from Shaw!!

  • Coriosaba coreysaba (@Coriosaba) reported

    @officialredskar @Shawhelp The mobile is bad too it's not stable at all lots of dead spots only thing wrong with telus is customer service other than that way better than shaw imo

  • Justin_Nomura_ Justin Nomura aka @VanCity_J_NO (@Justin_Nomura_) reported

    @Shawhelp $150/month for this service? I think I will change to @TELUSsupport

  • officialredskar RedSkar (@officialredskar) reported

    @Shawhelp Just fix your internet, it’s literally garbage. I’m gonna switch to Telus instead

  • wolcoski Corrinne Wolcoski (@wolcoski) reported

    @Shawhelp submitted request, call back and emailed @ShawInfo @Shawhelp wanted my bill that more than doubled in cost fixed but now i want to cancel service #hadenough #crtc #shawinternet

  • PastaPantry Pasta Pantry™ (@PastaPantry) reported

    @Shawhelp Please reach out. We are having service interruptions and can not get through on the 1877 number. Thanks

  • Justin_Nomura_ Justin Nomura aka @VanCity_J_NO (@Justin_Nomura_) reported

    @Shawhelp Thanks for the response but I think your company should have one person to make sure it is correct. Do no lay blame on broadcasters. Also why show blackout channels, why not just delete them? I look forward to watching a game in Toronto and when time comes it is blacked out.

  • floatingLomas Jonathan @floatingLomas@mstdn.ca (@floatingLomas) reported

    @ShawInfo your Shaw mobile customer service team is abominable. I’ve never been so patronized, and misled. Also how ******** can you not move a phone number from one Shaw Mobile account to another?? Garbage.