Shaw outages and service status in Banff, Alberta

Problems in the last 24 hours in Banff, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Banff, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Banff, Alberta

Latest outage, problems and issue reports in Banff and nearby locations:

• 
  Ray (@menard_ray) reported 44 minutes ago from Banff, Alberta

  @Shawhelp Yes. Never happened before. Use the service regularly

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vanessa (@Noosiekins) reported 3 minutes ago

  @Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.

• 
  Matthew Johnson (@McJohnson922) reported 5 minutes ago

  @Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...

• 
  Jason Silver (@Da_Big_Dogg) reported 6 minutes ago

  @Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??

• 
  Heldy (@HeldyCarvalho) reported 6 minutes ago

  @Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.

• 
  Drimint (@RisenRealm) reported 8 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  Ron McNeil (@DzynrRon) reported 13 minutes ago

  @Rogers @Shawhelp Why does your crap router keep thinking its in Calgary ???, PITA effin hassle as google, etc think I am in that **** hole town instead of Cobble Hill, BC VANCOUVER ISLAND ... No matter the device in our home it thinks it is Calgary, PROGRAM BETTER...

• 
  Ugabug (@MaryPChipman) reported 17 minutes ago

  @Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again

• 
  Ugabug (@MaryPChipman) reported 18 minutes ago

  @Shawhelp Now the old TV box doesn't work & the new one to replace the defective one sent us won't arrive until Friday. This 'easy self-install' cost me a half-day & cost Rogers Shaw 3 hours of tech time, just so it could save a few bucks by not sending a techie. And we pay $$$$ for this.

• 
  bc_2027 (@bc_2025_vision) reported 18 minutes ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  Vanessa (@Noosiekins) reported 25 minutes ago

  Hey @Shawhelp ... Is shawmail down right now? My email app is asking me to re-login only for it to tell me the credentials are incorrect. Then tried web mail and I also can't seem to login. Only started a few hours ago?