Shaw

Shaw Outage Report in Carstairs, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Carstairs, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Carstairs and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Carstairs, Alberta 12/03/2025 18:45

December 03: Problems at Shaw

Shaw is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (65%)

    Internet (65%)

  2. TV (12%)

    TV (12%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Carstairs, Alberta

Latest outage, problems and issue reports in Carstairs and nearby locations:

  • paulawhite45 Paula Bennett (@paulawhite45) reported from Didsbury, Alberta

    @Shawhelp We are, and as usual it’s unplug replug. My thought Is if I paid Shaw for the actual service received the company would be billing by the hour as that’s how ****** the service is on both customer service and services provided.

  • mister3169 𝓜𝓲𝓼𝓽𝓮𝓻 ³¹⁶ (@mister3169) reported from Crossfield, Alberta

    Shaw wtf @ShawInfo no internet sucks

  • paulawhite45 Paula Bennett (@paulawhite45) reported from Didsbury, Alberta

    @Shawhelp I think Shawdy service is a sad reality with Shaw. It’s pretty bad @Xplornet has better service in the middle of no where than Shaw

  • paulawhite45 Paula Bennett (@paulawhite45) reported from Didsbury, Alberta

    @ShawInfo omg every two days we have internet issues and have to reboot modems. This is unacceptable. We moved from a farm and had more reliable service then we do now! @TELUSsupport offer us a deal and we will switch.

  • paulawhite45 Paula Bennett (@paulawhite45) reported from Didsbury, Alberta

    @Shawhelp We’ve screen shots of every conversation with them. It’s every 24- 48 hours. We will be speaking to @TELUS to bring us service since it’s obvious Shaw can’t nor do they care.

  • paulawhite45 Paula Bennett (@paulawhite45) reported from Didsbury, Alberta

    @Shawhelp Well another day another stupid dropped connection. Happened last night and tonight. Normally it’s every two days. This is unacceptable. I think it’s time to say buh bye to Shaw @telus make us a deal

  • paulawhite45 Paula Bennett (@paulawhite45) reported from Didsbury, Alberta

    @Shawhelp Sadly we do this and are told same things disconnect all for 30 seconds the plug back in etc. No one is too concerned with the frequency of the service crashing. It’s unacceptable and awful. My husband said to the tech service two days ago… talk to you in two days.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • pfarries Patrick Farries (@pfarries) reported

    @Shawhelp do you have any updates on outage INC0999636? It’s not listed on the service status page but support says it’s an active outage and has been since 12pm MST

  • peculiar_things beth (@peculiar_things) reported

    @Shawhelp My 85 year old dad’s landline that was just installed yesterday isn’t working and he can’t reach anyone to help. This is very dangerous for an older person. How do I get a service call for him? Thanks!

  • FarahKotadia Farah (@FarahKotadia) reported

    @macrae_donnie @Shawhelp Having issues in Burnaby as well. Box keeps going down. Is the system down at your end @Shawhelp? Keeps saying wires are loose but double-checked everything and all is good.

  • raver_angelo angelo raver (@raver_angelo) reported

    @Shawhelp thanks for the customer service!

  • 3rdandOak Desmond Demosthenes (@3rdandOak) reported

    @SocMedGirlyyj @Shawhelp Our power went out briefly in Fairfield. I checked the BCHydro site for reasons and I saw the outage in Saanich. It said that the number of homes affected in Saanich was... are you ready for this... "12". ???

  • debnelso1 debnelso (@debnelso1) reported

    11 day wait for a Shaw service call to restore home internet? I work from home. In what world is this ok? #crtc #dismalcustomerservice @Shawhelp @OpenMediaOrg @crtc

  • Lhatseri tshakya ཚེང་ཤཀྱ་ (@Lhatseri) reported

    @ShawInfo @Shawhelp Received a text msg saying, "you successfully made changed your rate" I did not make the change. I phoned the number provided. Received no help, tried to chat online, no help.

  • shantanugupta Shantanu Gupta (@shantanugupta) reported

    @Shawhelp Just did. Let me know how I can help.

  • songkang_baragi 똥강바라기🐶 (@songkang_baragi) reported

    @Shawhelp I’m in burquitlam and my internet is down as well

  • JMilverse Jason Milverse (@JMilverse) reported

    @Shawhelp You guys suck your service sucks we are swapping to MTS , no ******* phone, TV or internet for 5 ******* hours now