Shaw Outage in Carstairs, Alberta

@Shawhelp The tech finally ran a report and found there is an RF issue to the modem. They are finally sending someone out but it shouldn’t take so long to get matters resolved.

@Shawhelp We’ve screen shots of every conversation with them. It’s every 24- 48 hours. We will be speaking to @TELUS to bring us service since it’s obvious Shaw can’t nor do they care.

@Shawhelp We are, and as usual it’s unplug replug. My thought Is if I paid Shaw for the actual service received the company would be billing by the hour as that’s how ****** the service is on both customer service and services provided.

@Shawhelp Well another day another stupid dropped connection. Happened last night and tonight. Normally it’s every two days. This is unacceptable. I think it’s time to say buh bye to Shaw @telus make us a deal

@Shawhelp I think Shawdy service is a sad reality with Shaw. It’s pretty bad @Xplornet has better service in the middle of no where than Shaw

@Shawhelp Sadly we do this and are told same things disconnect all for 30 seconds the plug back in etc. No one is too concerned with the frequency of the service crashing. It’s unacceptable and awful. My husband said to the tech service two days ago… talk to you in two days.

@ShawInfo omg every two days we have internet issues and have to reboot modems. This is unacceptable. We moved from a farm and had more reliable service then we do now! @TELUSsupport offer us a deal and we will switch.

Shaw wtf @ShawInfo no internet sucks

@Shawhelp Can you please submit there is an outage in Varsity Estates also?

@Shawhelp Thanks but the service was down for hours before this notice was posted, rendering it pointless. I should not have to phone you to obtain this information.

@Shawhelp is there an outage in Varsity Estates area in Calgary this morning? My internet is not working. I have tried unplugging my modem and issue still remains.

@Shawhelp is the service down in Calgary area ?

@adamblank17 @Shawhelp Thank God I never have to deal with shaw ever again. I don't know if they have teksavvy out there but I can't recommend it enough $60/month plus $10 for IPTV and I get every hab game for the season!

@Shawhelp seeing an outage in North Vancouver?

@Shawhelp @OfficialDrewie What about New Westminster, The cable keeps cutting out now there is no service what so ever, this has been ongoing for weeks now.

@Shawhelp @freakindumb I live in burnaby and internet is also down. We have tried that solution, it didnt work. It is definitely for sure down

@Shawhelp is service down in Burnaby around lake city? V5A area

1/ Update: it’s a days-long network issue with @ShawInfo that still isn’t resolved. Today happened to be my install date (booked 2 weeks ago) for Shaw internet. Day 1 as a Shaw customer and I can’t help but wonder how an outage like this would be handled in southern Ontario…?