Shaw outages and service status in Comox, British Columbia

Problems in the last 24 hours in Comox, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Comox, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gerrit Heikamp (@gerrit_heikamp) reported 2 minutes ago

  @Shawhelp A technician was here because of the poor signal that we have. He replaced the router and indicated that all is well. We still have a poor signal causing poor television reception.

• 
  Hugh Gillis 🇨🇦 (@hgillis) reported 2 minutes ago

  @Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?

• 
  j a (Puffin) (@P_u_f_f_i_n_) reported 3 minutes ago

  @Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.

• 
  Vanessa (@Noosiekins) reported 5 minutes ago

  Hey @Shawhelp ... Is shawmail down right now? My email app is asking me to re-login only for it to tell me the credentials are incorrect. Then tried web mail and I also can't seem to login. Only started a few hours ago?

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 6 minutes ago

  @Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡

• 
  bc_2027 (@bc_2030_vision) reported 6 minutes ago

  @Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.

• 
  Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported 7 minutes ago

  @Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.

• 
  Alex Deggs (@Alex_Deggs) reported 8 minutes ago

  @Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap

• 
  TC-VAN (@RageGeist) reported 8 minutes ago

  @Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able

• 
  Ugabug (@MaryPChipman) reported 9 minutes ago

  @Shawhelp But it's time consuming, the TV settings show our WiFi signal is strong & everything else in the house works, so why should I? It's just the tech concept is faulty.