Shaw Outage in Crossfield, Alberta

@Shawhelp I’ve had this discussion with Shaw a million times. Our modem is placed fine, all your techs who have visited have said so. It’s literally in the middle of our main floor. No cement anywhere. We tried it upstairs awhile ago but that caused streaming problems in the main floor.

Shaw wtf @ShawInfo no internet sucks

Thank you @Shawhelp! Much better support than phone support and wasting an hour for a call back! Merry Christmas!

@Shawhelp internet and tv down for 2 nd time in 3 hours. What’s going on

@whitefingr @Shawhelp Me neither Robbie - and we are just down the street.

@Shawhelp @TELUS As expected, you are not able to resolve the issue or find the details about the call from 14th November, this would be the last month with you. Please give me a call at your earliest so i can cancel the service with you @ShawInfo @Shawhelp

You @ShawInfo don’t believe your customer and you don’t deserve their business too. Really unhappy with your service

NOT HAPPY WITH THE CUSTOMER SERVICE AT ALL. I am with @ShawInfo Shaw from last 4 years and never thought of changing to anything else. This month I realized that my contract is going to expire and as usual got a call from the #loyalty department. She offered....

@Shawhelp help we have nothing! No phone, tv or internet

@Shawhelp we have lost all services here in Airdrie, no TV, internet or phone AGAIN, makes it really tough to chat for help,and the IVR menu does not provide the ability to report a major outage!!!!

Our 5g keeps disappearing and our regular internet keeps cutting out @Shawhelp - is there a service disruption or something for Airdrie?

@Shawhelp wifi speed has been super slow for about two months, did the usual unplug everything, reset router, checked speed test DL @ 40 UL @ 8.1. Everything on our phones and tablets either takes for ever to load or just doesn’t load at all. Laptop seem fine.

@shawhelp, I just was on hold for over half hour after 1am to find out that there is a replacement fiber line going in. Why couldn't you notify customers? Why not put that on your community outage webpage? That would have saved my time and others, the tech alluded to. #sad

So frustrated with Shaw Communications. Spent my afternoon trying to switch service to our new house. Still not done! I was transferred from wrong department to wrong department, each wanting me to verify who I was. There must be something simpler! #shawcommunications @Shawhelp

@66sprite @ShawInfo This was expected from them. It would’ve been more clever to slowly sync up and down speeds until they worked their way up to 1000mbps. This 25mbps crap makes them look very weak as a competitor.

@Shawhelp I’m looking to cancel my internet for June and onwards, can I be assisted with that please.

@corvall_ @ShawInfo Don’t forget about the horrible ping and download!

@shawhelp I don’t know what kind of maintenance in SE Wpg was done on Saturday and Sunday, but internet performance has been markedly poor since then. We have cycled the BlueCurve tower many many times this week to no avail.

@Shawhelp Thx it says no but our gateway is down

@Shawhelp is Shaw cable down in Airdrie

@Shawhelp Connection was down for roughly 15 minutes and came back online while I was chatting with online support. Thanks!

@ShawInfo your service has to be the worst! Especially during a pandemic when you know people are working and studying from home. How is your network down every other day!!! Unsatisfied customer.

@TheNabber88 @ShawInfo Not too bad at all! Honestly, we’re pretty spoiled with either ISP compared to other places in North America.