Shaw Outage in Airdrie, Alberta

@Shawhelp is there an issue in NW Calgary? Internet has been going on and off all night

@SAndersonshpk @Shawhelp They're horrible right now! Not sure what the heck to do? Really don't like Telus either.

@SAndersonshpk @Shawhelp Been on shaw service chat 3 times in last month. CNN & AMC don't work... I pay for them. Internet upload rate drops well below 1mbps randomly about every 5 days (which stops me from doing a virtual classroom for teaching live online). Answer always reset all, and never works. 🤬

@Shawhelp uhm.. Internet keeps going off and on.. already reset gateway.. Issues in Calgary?

We “upgraded” from the Shaw Gateway to Blue Curve... too bad the app was anything but an upgrade. I used to be able to set my PVR from the app on my phone. Miss that... @ShawInfo @Shawhelp

@Shawhelp Your company blackmails existing customers into paying more for a service they want to continue using? No CRTC Canada accountability?

@Shawhelp is there an outage in bridge crescent in bridgeland ?

@ShawInfo need your help as online and retail stores can’t help. Have mentally challenged relative who needs a simple to operate with big button remote. His DeltaURC 3068 is no longer working. Have you replaced it with something have asked and everyone says No. thanks

@Shawhelp Parents having issues with your services. Hours on the phone with zero help. Box that was sent didn’t work(was ***** as well) nice during C-19. Reason it didn’t work marked lost or stolen. Would u like to do this publicly? Or fix it. I have problems too #yyc #yeg

@Shawhelp having some issues with sound coming on and off? Hearing same issues with my neighbors. Any thoughts?

Doesn’t matter what you do no one is willing to help. Because one guy didn’t do his job I have to wait 5 days without internet. Unbelievable people, @Shawhelp hope CRTC will help.

The only reason I’m staying with Shaw cause they have monopoly in my area. How come @TELUS is letting them play like that. Hope @TELUS invests in some infrastructure. Shaw is beyond horrible in terms of service and promise @Shawhelp

Horrible chat agent, rude and doesn’t even understand ts process. @Shawhelp

@Shawhelp extremely horrible service. I booked installation on Friday and was told that all will be good. Plugged in modem did all basic ts but no internet. Now no appointments available weekend and Monday appointments are late evening so I’m screwed

I repeat! No one should become a customer of @TELUS they have no idea how to support their customers, let alone loyalty members during this pendamic @TELUSsupport you could learn from your competitor @ShawInfo

@Shawhelp Evanston #YYC is down. Went down since 1:15 any new updates ?

I guess @Shawhelp internet is down. Files will have to wait

@ShawInfo very frustrates with the lack of internet and the issues I have been having for a year now with no resolution

@Shawhelp I have been experiencing a lot of speed issues with my internet lately. Yesterday I got less than 1 Mbps download speed at one point & today 12.37. Makes video meetings a challenge. I am on the internet 300 plan. I’ve restarted my router several times. Any advice?

@Shawhelp Hi @Shawhelp - been DMing since last night. Internet service is continually dropping out. Trying to work from home today & unable to. Respectfully requesting assistance. cc: @n_decarle

@Shawhelp my wifi and tv is down and I'm getting the error code RDK-03117 What's up?

@Shawhelp internet and TV cut out and aren’t working in Lake Bonavista, Calgary. Please advise.

@Shawhelp hello, my home internet connection has been down all night and it’s 430 AM and it’s still down, can you please assist? #InternetDown

@ShawInfo if my roommate has a extra Pod laying around can I plug it in my room and it will help? Or does it have to be set up? I plugged it in, and it's lit up with a white light. Plz let me know thx!

@PeterVogel @Shawhelp I’m considering dropping ShawTV because of their rates (keep rising) and service (poor signal lack of selection).

@Shawhelp Has the @ShawFireLog begun in Edmonton on non-Shaw direct service yet? Not on channel 222 HD or any other HD channel from 200 to 300?

@Shawhelp My internet is not working. I’m very frustrated!

@Shawhelp Oh I need assistance. There is just no one able to help me.

@PeterVogel @Shawhelp In 2000 I was paying about $25 a month for unlimited 3G data in Japan. And $10 a month for a fibre connection to my apartment that hit about 60 MBPs. When I travel in Europe I usually get a month of unlimited data and talk for about $30. The problem here is competition.

@PeterVogel @Shawhelp I pay basically the same as you. The rate you are paying is the long time customer rate. I wish other companies were as good as Shaw and kept jobs in Canada. If new customers won’t sign up at that rate there are other places they can turn. CDN rates too high across the board.