Shaw outages and service status in Gatineau, Quebec

Problems in the last 24 hours in Gatineau, Quebec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Gatineau, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gatineau, Quebec

The most recent Shaw outage reports came from the following cities: Ottawa.

City	Problem Type	Report Time
Ottawa	Wi-fi	2 months ago
Gatineau	Total Blackout	3 months ago

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bc_2027 (@bc_2030_vision) reported 1 minute ago

  @Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.

• 
  Jason Silver (@Da_Big_Dogg) reported 3 minutes ago

  @Shawhelp what’s going on with your tv today??? My PVR recording keeps crashing, I’ve restarted and did a system refresh and still it’s an issue? Live tv is freezing. What gives????

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 4 minutes ago

  @Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.

• 
  Ugabug (@MaryPChipman) reported 4 minutes ago

  @Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 5 minutes ago

  @Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 5 minutes ago

  @Shawhelp Yes, but that’s not the point. The point is releasing an app that doesn’t support iOS 26.4.2 - and thereby angering EVERY customer who has an Apple device. Fix it ASAP, and ensure future updates work for everyone before releasing it.

• 
  Curtis Tomiuk (@TomiukCurtis) reported 6 minutes ago

  Hey @Shawhelp why has my internet gone down 2 times in the last week? Not very impressed.

• 
  stacey brotzel (@staceybrotzel) reported 6 minutes ago

  @Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.

• 
  Gerrit Heikamp (@gerrit_heikamp) reported 7 minutes ago

  @Shawhelp A technician was here because of the poor signal that we have. He replaced the router and indicated that all is well. We still have a poor signal causing poor television reception.

• 
  Alex Snow (@Geodude96) reported 8 minutes ago

  @Shawhelp My internet has been cutting out at least once a day for the past few weeks. Called in once before and was told there was a problem in my area but nothing has changed since then. I'm on Zoom at least once/week & need it reliable. Really getting sick of the bad service.