Shaw outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  OC_2030 (@oc_2030_vision) reported 8 minutes ago

  @Shawhelp No. It looks like someone found the issue when they came back to work on Monday … next time, please just have someone go to a TV and check for me please. Sometimes the easy way can be easy …

• 
  Rick Alsop (@RickAlsop) reported 10 minutes ago

  @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

• 
  Deborah Pineda (@pineda_deborah) reported 11 minutes ago

  @Shawhelp is the Abbeydale area having internet issues? My internet is super slow 🥹🥹🥹

• 
  Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 12 minutes ago

  @slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly

• 
  R@X (@RiseN_Guard) reported 13 minutes ago

  @ShawInfo LOUSY CUSTOMER SERVICE ....WHY the long wait times just to speak to an agent? You are making billions yet too cheap to hire staff. Corporate Greed!

• 
  Ravi Poojara (@RaviPoojara_rp) reported 13 minutes ago

  @Rogers and @ShawInfo are most unethical companies. When I’m moving out to another province where they are not able to provide fiber internet service, they are asking for early contact break fine. I’m ready to continue with the contract, it is their inability to provide the

• 
  Dr, Myr,, Gov Gölök Buday - Chief Sitting Gölök (@buday4vancouver) reported 15 minutes ago

  Seems @ShawInfo with @Rogers has a constant circulation in blue screens that would make Microsoft blush. Somehow their support procedures only work when their on the phone (suspicious). #techsupport #rogerscable #sharcable

• 
  Trina M. Lee (@TrinaMLee) reported 16 minutes ago

  @Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.

• 
  Guy_Barnabe (@GuyBarnabe) reported 16 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Ugabug (@MaryPChipman) reported 18 minutes ago

  @Shawhelp The new cable-less TV boxes are terrible: everytime the WiFi is interrupted by less than a nanosecond, it crashes. I end up watching on apps instead. So-called 'progress' is actually worse than the tech before it.