Shaw Outage Report in Ottawa, Ontario
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Oscar Li
(@OscarLFY23) reported
@ShawInfo I am extremely disappointed with your service. I required a simple change of address on 26th Dec morning. And I hoped to use wifi in my new address on 28th Dec. However, I still cannot activate the wifi modem. I have contacted shaw 3rd time already
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James is planning a Socially Distanced Christmas
(@jamiefriesen) reported
"We disconnected your mother's phoneline at her long term care home on December 23. Merry #Christmas from #Shaw" Did I get an apology or a credit when I called? Of course not! Worst customer service ever @Shawhelp @ShawInfo
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Constance Van Horne
(@cmvanhorne) reported
from
Cold Lake, Alberta
@Shawhelp They’re useless - I’ve been trying to get his tv fixed for six weeks and they finally sent a technician - through several calls they never said he needed a new package - I shouldn’t have to deal with them again. Ineffective and inefficient - but I guess y’all are paid by the hour
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romel
(@romel_eh) reported
@Shawhelp can’t connect to internet please help
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salman khan
(@salman5220) reported
@Shawhelp what is the reason for the service interruption in Coral Springs Calgary? I have no internet or home phone.
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Anna Borshin
(@stephanuch92) reported
Looks like it’s time to switch to @ShawInfo since I have been on hold for over two hours with @TELUSsupport and always have nothing but problems with Telus 🤬
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David Walsh
(@DavidWa59907969) reported
@SagePonchie @Shawhelp Customer service has declined markedly during this pandemic. It's very difficult to connect live with a human being. In the old days a person answered the phone. Now a computer does it and can't address your concerns.
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cm
(@Crackmacs) reported
@PhilOllenberg @Massonite Same here. What happened, @Shawhelp? Our internet is suddenly so bad we cant use any internet while kid is in online school during the day or everyone's connection lags out and is unuseable.
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Don Ross Jr.
(@drossfive) reported
@Shawhelp Is there a reason I have an ongoing issue with my Shaw Cable, including lack of sound at times; slow reaction from remote to TV; frozen screen during most TSN World Junior live broadcasts; etc? I have unplugged modem too many times to correct my issue.
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Constance Van Horne
(@cmvanhorne) reported
from
Cold Lake, Alberta
@ShawInfo the elderly have limited options to understand or negotiate complex packages and changes to service -fix the problem, provide the service my Dad pays for and stop making life complicated for the elderly who want to watch @CBCNews 😡