Shaw Outage in Leduc, Alberta

@Shawhelp need your help! Trying to help my Mom out. Please check your Dm!

If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

@Shawhelp I can’t sign in to the @Sportsnet app I know my password

@Shawhelp I need to because the app TV Guide needs one to fix my issue

Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.

@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.

@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

@Sportsnet I can’t login via @ShawInfo

@ShawInfo Shaw support sucks

@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.

another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.

I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.

.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'

@Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

"hopefully fourth time is a charm!" great service from @Shawhelp

been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT

So frustrated with Shaw Communications. Spent my afternoon trying to switch service to our new house. Still not done! I was transferred from wrong department to wrong department, each wanting me to verify who I was. There must be something simpler! #shawcommunications @Shawhelp

@66sprite @ShawInfo This was expected from them. It would’ve been more clever to slowly sync up and down speeds until they worked their way up to 1000mbps. This 25mbps crap makes them look very weak as a competitor.

@Shawhelp I’m looking to cancel my internet for June and onwards, can I be assisted with that please.

@corvall_ @ShawInfo Don’t forget about the horrible ping and download!

@shawhelp I don’t know what kind of maintenance in SE Wpg was done on Saturday and Sunday, but internet performance has been markedly poor since then. We have cycled the BlueCurve tower many many times this week to no avail.

@Shawhelp Thx it says no but our gateway is down

@Shawhelp is Shaw cable down in Airdrie

@Shawhelp Connection was down for roughly 15 minutes and came back online while I was chatting with online support. Thanks!

@ShawInfo your service has to be the worst! Especially during a pandemic when you know people are working and studying from home. How is your network down every other day!!! Unsatisfied customer.

@TheNabber88 @ShawInfo Not too bad at all! Honestly, we’re pretty spoiled with either ISP compared to other places in North America.