Shaw outages and service status in Edmonton, Alberta
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Shaw generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and TV.
- The most recent signal from this area was received Aug 23, 4:14 PM EDT.
- Internet (51%)
- E-mail (16%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (4%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5H , T5P , T5X , T6J , T6L and T5Y .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, St. Albert, and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Wi-fi | 4 days ago |
|
Edmonton
|
Wi-fi | 5 days ago |
|
Edmonton
|
Internet | 5 days ago |
|
Edmonton
|
Internet | 6 days ago |
|
Edmonton
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
-
Cathy Cech (@425cath) reported from Edmonton, Alberta@danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness it’s up today.
-
***** (@WillyGrant) reported from Edmonton, AlbertaJust cancelled my @Shawhelp TV & internet. When I called for help, I ended up talking to a supervisor who had a very misogynistic attitude. He told me to shut up when I was explaining the problem & listen because I’d like what he had to say. I didn’t. I’m no longer a customer.
-
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta@Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected
-
Leslie Bush (@lesoteric) reported from Edmonton, Albertaanother half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
-
ChazNYEG (@ChazNyeg) reported from Edmonton, Alberta@ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).
-
***** (@WillyGrant) reported from Edmonton, Alberta@Shawhelp You’ve had several opportunities today to fix the issue and credit me. Will this call be any different?
-
a mid-winter Scott 🎆🍾🇺🇦💙🧡🏒 (@scottthomson68) reported from Edmonton, AlbertaHey @ShawInfo sweep the snow off the satellite dish! The cable reception is HORRIBLE I WANT MY TV 📺
-
Chris (@patsnation0917) reported from Edmonton, Alberta@TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.
-
Skyeseeker (@Skyeseeker) reported from Edmonton, Alberta@Shawhelp Hi, many cable channels have no signal (are black) at the moment. In downtown Edmonton.
-
Floss Bosses (@yegFlossBosses) reported from Edmonton, AlbertaHas anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.
-
Eric Petersen (@ericpet) reported from Edmonton, Alberta@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.
-
David Boles (@DavidJBoles) reported from Edmonton, Alberta@Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.
-
Craig Kuziemsky (@CKuziemsky) reported from Edmonton, Alberta@Shawhelp our phone and internet is down in SW Edmonton?
-
Kim Q (@KimmieQ10) reported from Edmonton, Alberta@Shawhelp need your help! Trying to help my Mom out. Please check your Dm!
-
Horace (@gqkeroppi) reported from Edmonton, Alberta@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient
-
Ernesto Alferez (@Alfizzle18) reported from Edmonton, Alberta@Shawhelp Hey! Several channels have been experiencing constant pixelation lately. Known issue? Or just me?
-
-
Dick Richie (@DickRichie14) reported from Edmonton, AlbertaWTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬
-
A. Duncan (@ThisIsMeAt52) reported from Edmonton, Alberta@Shawhelp Hello. We seem to have lost several channels. Please help.
-
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
O.A (@dae_j01) reported@Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.
-
Summer (@snowyday15) reported@Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.
-
RogersHelps (@RogersHelps) reported@jcnhooper @Shawhelp Hi James. Please connect with technical support at 1-888-764-3771 so we can ensure proper steps are being taken to resolve any technical issues you are experiencing. -Eric
-
Bella Bee (@SmileyYYC) reported@Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!
-
Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.
-
Ugabug (@MaryPChipman) reported@Shawhelp Yes, the new TV box (#2) is running, however, without a cable, the signal sometimes cuts out - the Internet might be down or slow for a nanosecond. Our WiFi shows as being strong.
-
Vanessa (@Noosiekins) reported@Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!
-
Summer (@snowyday15) reported@Shawhelp Its up, but its very slow
-
Roger Wild (@rojwild) reported@Bigroyalt @Shawhelp @ShawDirect S'funny, if you want to pay, add a service etc. you get through no problem. Fixed up in no time
-
Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp I’ve had 2, and they both have. I am just disappointed and done with this modem. Service used to be so much better.