Shaw outages and service status in Edmonton, Alberta
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Full Outage Map
- Shaw generated 6 outage signals in the last 24 hours around Edmonton, including 6 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 25, 1:39 AM EDT.
- Internet (79%)
- Wi-fi (9%)
- TV (9%)
- Total Blackout (2%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5X , T5Y , T6L , T5L , T5H and T5Z .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Fort Saskatchewan, Sherwood Park, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 8 hours ago |
|
Fort Saskatchewan
|
Internet | 9 hours ago |
|
Edmonton
|
TV | 14 hours ago |
|
Edmonton
|
Internet | 14 hours ago |
|
Edmonton
|
Internet | 17 hours ago |
|
Edmonton
|
TV | 24 hours ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Chris LaBossiere π (@ChrisLaBossiere) reported from Edmonton, Alberta@DavidDa111877 @Shawhelp Weβre moving in three months and will probably do just that. The problem is that I would rather stab my eyeballs before deal with utility companies.
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Dick Richie (@DickRichie14) reported from Edmonton, AlbertaWTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. Iβm on the train so I ask them to call my wife instead. They never call. I try and contact you guys when Iβm back from vacation and no one has a goddamn clue π€¬
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doormouse (@GehlD) reported from Edmonton, Alberta@Shawhelp thanks for the poor servcie of 50$ install fee and sales guy tells me i might have to hire an outside contractor. mis understanding of oh you need an outlet installed . i needed a full cable drop install into an older house and your chat servcie in eastern canada bad
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Dave blackston (@DBlakeston) reported from Edmonton, Alberta@Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider
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Mary-Helen Clark (@MHClark2617) reported from Edmonton, AlbertaCan any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
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Chris LaBossiere π (@ChrisLaBossiere) reported from Edmonton, AlbertaFor over 6 weeks, our cable feed has not worked. Over half of our channels are pixelated β unable to watch. @Shawhelp hasnβt helped. With two trips here, blaming a feed problem outside the house, and providing no updates. This is just a desperate escalation on NFL Sunday!
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Ernesto Alferez (@Alfizzle18) reported from Edmonton, Alberta@Shawhelp Hey! Several channels have been experiencing constant pixelation lately. Known issue? Or just me?
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π Ήπ Ύπ ·π ½ π Ίπ ΄ππ ±π (@JKerby_88) reported from St. Albert, Alberta@Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?
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Chris (@patsnation0917) reported from Edmonton, Alberta@TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.
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Scott (@Slummer90) reported from Edmonton, Alberta@Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.
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a mid-winter Scott ππΎπΊπ¦ππ§‘π (@scottthomson68) reported from Edmonton, AlbertaHey @ShawInfo sweep the snow off the satellite dish! The cable reception is HORRIBLE I WANT MY TV πΊ
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DaveCarels (@DaveCarels) reported from Edmonton, Alberta@Shawhelp Iβve done everything and have been on hold for an hour to make sure I donβt get billed for your poor ppv ordering performance
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Craig Kuziemsky (@CKuziemsky) reported from Edmonton, Alberta@Shawhelp our phone and internet is down in SW Edmonton?
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Mark Pavelich (@MarkPavelich) reported from Edmonton, AlbertaIf I wanted to live in #Cuba with 6 hour outages I would. I donβt @Shawhelp #Brutal the Worst!
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πππ_πππππππ‘ (@big_fan2019) reported from St. Albert, Alberta@Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I donβt hear him. But he can call our house phone no problem
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***** (@WillyGrant) reported from Edmonton, AlbertaI spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.
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π Ήπ Ύπ ·π ½ π Ίπ ΄ππ ±π (@JKerby_88) reported from St. Albert, Alberta@Shawhelp issue with WiFi canβt find it on my iPhone 11 Pro and if I do it doesnβt stay connected
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Ronni Gordon (@Ronni__) reported from Edmonton, Alberta@Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, canβt cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Don T Beakunt (@truebusterflash) reported@Shawhelp I messaged you days ago without a response. Your app also wonβt work so attempting to chat with tech support is not an option and now Iβve been on hold for 40min. Your sales calling to lock me in again is poor timing considering the current issues.
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Bella Bee ο£Ώ (@SmileyYYC) reported@Shawhelp I was asked during a technical support call to stay on the line for a quick survey. Tanya decided not to provide that
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Sleepless in YYCπ¨π¦π¬π§ (@kvlovely19) reported@YYCCowboy @Autumblues @Shawhelp I don't I did try to check their website on my phone for outages and it's giving me only bc not Alberta. so I logged into my account and that's how I found out when the outage started
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Don T Beakunt (@truebusterflash) reported@Shawhelp As an fyi, Xfinity stream is not working
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Les Stelmach π¨π¦πΊπ¦ (@LesIsMore1) reported@slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says βwe are experiencing higher than normal call volumesβ is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. itβs obviously worse for oligopoly
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Ziad π· Fazel π¨π¦πΊπ¦π (@ZiadFazel) reported@Shawhelp Youβve admitted you canβt access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.
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TC-VAN (@RageGeist) reported@Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able
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Guzzzi (@__guzzzzi) reported@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
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always smile π¨π¦ (@cari_goncalves) reported@Shawhelp @gfliverpool9966 Not working for me either. Ridiculous
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Ugabug (@MaryPChipman) reported@Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again