Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T5H, T6W, T6L, T5Y, T6T, T5T, T6X and T5Z.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 10/06/2025 17:20

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (11%)

    TV (11%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park and Fort Saskatchewan.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaSherwood Park Internet
CanadaEdmonton Total Blackout
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • CJames68 Curtis Sexsmith (@CJames68) reported from St. Albert, Alberta

    @Shawhelp so disappointed with your customer service this week. Hours on the phone and no resolution on a problem you created. #BrutalService #Shaw

  • kjohnsob Kevin Johnson (@kjohnsob) reported from Edmonton, Alberta

    I swear @CraveCanada is going to make me cancel my cable @Shawhelp

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp No I can sign in to Gmail website & Hotmail but not yours

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp But I can login using my Shaw login

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Again as I mentioned they said not their issues since it’s a 3rd party email client

  • OutlanderCanuck Joanne #SPNFamily #TWDFamily #OutlanderCAN (@OutlanderCanuck) reported from Edmonton, Alberta

    @Shawhelp hi there just sent a dm we are having issues with our wifi not staying connected

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp My password be the same as the one I use to login to streaming media services

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp can’t login to webmail website “Invalid Shaw email or password. Please try” I know my password

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Apple told me there is no issues they tell me you continue to communicate with you

  • kmoorephotos Keith Moore (@kmoorephotos) reported from Edmonton, Alberta

    @Shawhelp another Oilers game & more problems with my cable since the upgraded equipment was installed. Tired of this S_____. So I put my original receiver back in & now it works great!! I’ll send you the bill for fixing the problem 😂

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Trying to use the website to login

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I just spoke to Apple via their chat service they said it’s a third-party email client and to continue to chat with Shaw

  • Waynthurson Waynethurson (@Waynthurson) reported from Edmonton, Alberta

    Hey @Shawhelp @ShawInfo the stuff I agreed on the phone to renew my contract and the stuff on the contract are totally different. Now, I can't get anyone to answer o return my calls. On hold with Loyalty Maybe I should just go to @TELUSsupport if you can't fix this.

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Facebook will not help me so I’m trying my Wi-Fi provider

  • Mahykal Michael Macfynn (@Mahykal) reported from Edmonton, Alberta

    @Shawhelp I just spent 45mins on hold and when I asked how I forward a complaint I was told to write a letter and mail it!! Your a telecommunications company. That is an absolutely unacceptable answer. Your customer service has severely degraded! #verydisappointed #crapservice

  • kjohnsob Kevin Johnson (@kjohnsob) reported from Edmonton, Alberta

    @Shawhelp Naw it’s the interface that sucks. Can’t find anything, worth watching. The only “new releases” are totally obscure

  • kmoorephotos Keith Moore (@kmoorephotos) reported from Edmonton, Alberta

    @ccmb260214 @EdmontonOilers @Sportsnet @Shawhelp Thanks! That’s where I live too & just had my receivers upgraded. It’s not working good at all 😕

  • ryzshrn Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    @Shawhelp the service agent never apologized ... just the lack of customer service is sad. I want my mom to switch cause no one should have to do that much running around to update an address and then brush it off like it doesn’t matter. Also being told well log onto the myshaw

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Ya but it’s your email service they said so that’s why they can’t help

  • DaveCarels DaveCarels (@DaveCarels) reported from Edmonton, Alberta

    @Shawhelp customer service sucks

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • itsIBBO Kevin Ibbotson (@itsIBBO) reported

    @Shawhelp what's the word on the outage affected East Vancouver?

  • jonwrathall Jon W (@jonwrathall) reported

    Just had one of the most atrocious customer service experiences of my life with @ShawInfo @Shawhelp. 2 hours of my weekend wasted, and I still have internet that doesn’t work, a service appointment that’s too late to help us work for the next 2 days, an old package where 1/2

  • Velvius Fake Name (@Velvius) reported

    @Shawhelp Okay I guess I'm switching back. It's a shame I liked your pricing, but if the service doesn't work, it doesn't work.

  • cryptodon Don Marr (@cryptodon) reported

    @Shawhelp The internet is down in Westwood, Edmonton any idea what's up. The modem says it connect just dhcp not working. Phone works for sure did not check TV.

  • B_J_56 BJ (@B_J_56) reported

    @Shawhelp is there an ETA for the internet outage in McKenzie Lake Calgary? I’d really like to be able to work

  • GigNomad Nomad dude in Canada (@GigNomad) reported

    @ShawInfo what the hell is going on with the service in Burnaby? Last two days the service has been extremely slow or not working. Yet you keep jacking up the prices on customers each yr. This isn't worth the $150/month we are paying you..

  • nervousjuvenil3 mk (@nervousjuvenil3) reported

    @Shawhelp Internet has kept disconnecting for 15+ minutes at a time, or being very slow…located in Coquitlam

  • KoalasteveL KoalaSteve LazyByNature (@KoalasteveL) reported

    @ShawInfo @redcrosscanada Typical corporation, you claim to be all about helping your fellow humans yet screw you to your employees when it comes to sick leave to go get vaccinated so they may help out your fellow humans. Do better Shaw.

  • youinthebushes You, in the bushes. (@youinthebushes) reported

    @Shawhelp @itssteveeh The problem with that, shaw, is that we live in an area with minimal cell coverage so when your services fail we are completely without telecommunications.

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported

    @Shawhelp Yes, I'm aware how you want to take my complaint offline to protect your brand. I'm telling you your company will not do anything other than tell me to restart my router, while it's actually a problem on your end. My communities Facebook page is filled with complaints right now.