Shaw Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Sherwood Park, Edmonton, St. Albert, Sturgeon, and Fort Saskatchewan.

City	Problem Type	Report Time
Sherwood Park	Internet	2 hours ago
Sherwood Park	TV	4 hours ago
Edmonton	Wi-fi	14 hours ago
Edmonton	Internet	17 hours ago
Edmonton	Internet	2 days ago
Edmonton	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  maria cristina (@sandwichdYEG) reported 4 minutes ago from Edmonton, Alberta

  @Shawhelp hi there is — is there an outage in my area ?!? Every channel says “not authorized “

• 
  David Boles (@DavidJBoles) reported 9 minutes ago from Edmonton, Alberta

  @Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 25 minutes ago from Edmonton, Alberta

  I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

• 
  Ruth Kelly (@RuthKewlistmum) reported 28 minutes ago from St. Albert, Alberta

  @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

• 
  Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 28 minutes ago from Edmonton, Alberta

  @Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?

• 
  Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 29 minutes ago from Edmonton, Alberta

  @Shawhelp Good morning our Internet and TV are offline in Wildrose YEG is it just us or is there a problem like last week?

• 
  ChazNYEG (@ChazNyeg) reported 38 minutes ago from Edmonton, Alberta

  @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

• 
  Donna McKinnon (@illustratedword) reported 39 minutes ago from Edmonton, Alberta

  @Shawhelp Hey the ‘last watched’ and numerical channel search isn’t working on the remote. Only Guide search and voice command are working. New batteries in remote. Is this a Shaw issue?

• 
  Ronni Gordon (@Ronni__) reported 43 minutes ago from Edmonton, Alberta

  @Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it won’t work at all. #HELPGRAMMA

• 
  Lindsay MacDermott (@LMacDerm) reported 43 minutes ago from Edmonton, Alberta

  @Shawhelp looking for some help! Services are out at home (nothing listed on area services map for disruption). Send you a DM!

• 
  John Muir (@muirjohn) reported 45 minutes ago from Edmonton, Alberta

  @mylesbosch @Shawhelp Pretty poor customer service

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 45 minutes ago from Edmonton, Alberta

  @DavidDa111877 @Shawhelp We’re moving in three months and will probably do just that. The problem is that I would rather stab my eyeballs before deal with utility companies.

• 
  PapaLeits (@bruceleiter) reported 47 minutes ago from Edmonton, Alberta

  @slimschadey161 It’s @Shawhelp that is the issue as usual. It’s the same on all my channels. Turned the TV off for awhile and just switched back on now to watch Finland/US. Let’s hope

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 48 minutes ago from Edmonton, Alberta

  @ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.

• 
  Shaun Painter (@TheSirShaun) reported 51 minutes ago from Edmonton, Alberta

  @Shawhelp Northside edmonton. Any issues? I can't get my internet up and running. Thanks.

• 
  John Muir (@muirjohn) reported 53 minutes ago from Edmonton, Alberta

  @TPHogan @Shawhelp lol see. The worst

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 55 minutes ago from Edmonton, Alberta

  For over 6 weeks, our cable feed has not worked. Over half of our channels are pixelated ‘ unable to watch. @Shawhelp hasn’t helped. With two trips here, blaming a feed problem outside the house, and providing no updates. This is just a desperate escalation on NFL Sunday!

• 
  Lindsay MacDermott (@LMacDerm) reported 56 minutes ago from Edmonton, Alberta

  @Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!

• 
  A. Duncan (@ThisIsMeAt52) reported 58 minutes ago from Edmonton, Alberta

  @Shawhelp Hello. We seem to have lost several channels. Please help.

• 
  Floss Bosses (@yegFlossBosses) reported 60 minutes ago from Edmonton, Alberta

  Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🍁SouthShores🍁 (@WCGamez) reported 8 minutes ago

  Another round of @F1 and still issues from our host provider @TSN_Sports where i can’t watch any of the TSN + channels or FP3 cause of an ongoing lack of support for the platform that i pay big $ on a yearly basis for. @shawhelp has time & again told me the issue is on TSN’s end.

• 
  DaleSheehan (@dale_l_sheehan) reported 10 minutes ago

  It took me years to get away from Rogers and the horrible, skyrocketing service and costs. Now with the takeover of Shaw here we go again. Canadians pay more than any other country and we have just lost what little competition was left. CRTC waste of money. @ShawInfo @Rogers

• 
  Khiaroskuro (@Khiaroskuro) reported 13 minutes ago

  @Shawhelp Is there an issue? I unplugged my modem to move it and now the "online" light is refusing to stop blinking.

• 
  𝙈𝙞𝙘𝙝𝙖𝙚𝙡 𝙉𝙚𝙬𝙩𝙤𝙣 (@miken32) reported 14 minutes ago

  @Shawhelp we recently changed our office VPN connections from IKEv1 aggressive mode to IKEv2 main mode, and I can no longer connect over Shaw Go wifi. Would like to be able to work from the coffee shop! Can you pass this on to your network team?

• 
  ***** (@ComEnjoylife) reported 16 minutes ago

  @TarzanDan @Shawhelp Quicker Service I found thru chat

• 
  Cindy Coubrough (tears come at random times) (@cindyreddeer) reported 18 minutes ago

  I got the email notification today that @ShawInfo and #Rogers are now the same company. I've been a loyal Shaw customer for decades.... I'll be watching this change very closely to see if I keep this loyalty. #nothappy

• 
  Reason2Believe (@indominus_r3x) reported 27 minutes ago

  @ShawInfo tried to use Shawgo for the last two days. Got a notice for the pin but the pin was never sent to my email. Did it everything correctly (as I dud in the past)

• 
  Hard Fork Crypto (@HardFork_Crypto) reported 31 minutes ago

  Anyone else having issues with their @ShawInfo internet service? Getting very low speeds

• 
  Lisa Stowe (@lisastowe) reported 33 minutes ago

  @Shawhelp is there a current outage in Silver springs Calgary? We’ve been a few hours without any internet or cable.

• 
  crazycga (@crazycga) reported 33 minutes ago

  @ShawInfo well, thank you for many years of good service. It's shame it'll have to end so ignominiously with such a terrible company as Rogers. @Bell here I come.