Shaw Outage Report in Edmonton, Alberta
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W, T5T, T5X, T6L, T6R, T5H, T5Y and T5A.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (9%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert and Sherwood Park.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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David Boles
(@DavidJBoles) reported
from
Edmonton, Alberta
@Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.
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Dylan Sloan (they/them)
(@PrairieDill) reported
from
Edmonton, Alberta
@Shawhelp down in central #yeg?
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Floss Bosses
(@yegFlossBosses) reported
from
Edmonton, Alberta
Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.
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Nikki
(@nokihu) reported
from
Edmonton, Alberta
@Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef
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Nick
(@PNM_79) reported
from
Edmonton, Alberta
@Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!
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Ronni Gordon
(@Ronni__) reported
from
Edmonton, Alberta
@Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE
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Donna McKinnon
(@illustratedword) reported
from
Edmonton, Alberta
@Shawhelp Hey the ‘last watched’ and numerical channel search isn’t working on the remote. Only Guide search and voice command are working. New batteries in remote. Is this a Shaw issue?
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Chris LaBossiere 🚠
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?
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Ronni Gordon
(@Ronni__) reported
from
Edmonton, Alberta
@Shawhelp Happy Friday Shaw peeps... wondering if you can check the connection for me, I’m trying to work, but it’s so slow everything is timing out. Also reads privacy warnings on my wifi!!!! #helptodayplease.
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Lindsay MacDermott
(@LMacDerm) reported
from
Edmonton, Alberta
@Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!
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A. Duncan
(@ThisIsMeAt52) reported
from
Edmonton, Alberta
@Shawhelp Hello. We seem to have lost several channels. Please help.
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Guy Lavallee
(@TheRealMovieGuy) reported
from
Edmonton, Alberta
@Shawhelp why is NHL Centre Ice not working!?? I pay for all out of market games, most channels not working, including Jets Leafs game!!
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Pradeep Padmanabhan
(@4PillarsEdm) reported
from
Edmonton, Alberta
@Shawhelp I had a rep call today and end the call "what is the point in talking with you". It is an abusive way to talk with an existing customer just because you cannot sell what you want. Where do I complain?
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Shaun Painter
(@TheSirShaun) reported
from
Edmonton, Alberta
@Shawhelp Northside edmonton. Any issues? I can't get my internet up and running. Thanks.
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Cathy Cech
(@425cath) reported
from
Edmonton, Alberta
@danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness it’s up today.
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maria cristina
(@sandwichdYEG) reported
from
Edmonton, Alberta
@Shawhelp hi there is — is there an outage in my area ?!? Every channel says “not authorized “
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Riyaz Sharan
(@ryzshrn) reported
from
Edmonton, Alberta
I am sitting here at my moms place at her internet speed is disturbingly slow. Called @Shawhelp to ask what gives and I am embarrassed by the plans and customer service offered. Hey @TELUSsupport think you can help my mom out? Looking for basic internet that’s at a decent speed.
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Lindsay MacDermott
(@LMacDerm) reported
from
Edmonton, Alberta
@Shawhelp looking for some help! Services are out at home (nothing listed on area services map for disruption). Send you a DM!
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Donna McKinnon
(@illustratedword) reported
from
Edmonton, Alberta
@Shawhelp Is there an outage in Edmonton? TV and internet not working.
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ChazNYEG
(@ChazNyeg) reported
from
Edmonton, Alberta
@ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Cathy Murray
(@murrayca1158) reported
@Shawhelp Actually got on chat with an agent.. Issue resolved!
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Ralor9🇨🇦🏴🇺🇸 ♥️Freedom
(@Ralor9) reported
If the @Rogers / @ShawInfo merger is allowed to proceed, we will be contacting @ShawHELP and advising them we have NO contract with #Rogers and will be terminating our agreements WITH PREJUDICE. There is a REASON we chose to NOT be a Rogers customer and those reasons remain!
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Brent
(@lemonspread) reported
@newfiehun @Shawhelp Weird. Can't say I'm having the same issue
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Mike Fulla
(@MikeFulla) reported
@PeterVogel @Shawhelp Put a call in. If they can determine what it is, they will send a service tech out. They will check everything from the road to the house.
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Dragon Lady
(@dragonmistress8) reported
@Shawhelp having internet issues in Midnapore. No internet for the last hour. Please help ASAP!!!
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Bob the Annoyed Goldfish 🇮🇪 🇨🇦
(@BCOceansandOil) reported
@Shawhelp so we receive a monthly bill for tv and internet. No service charge for the bill. I receive a bill from ShawMobile a "0$" but wait.. there's a charge of $5 for that zero bill so the bill is for the bill plus 12% tx. Where has common sense gone?
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Gentile
(@Gentile_Rivera) reported
@Wpg_Goldeyes @ShawInfo Batting not good enough and pitching not good enough in very poor end to the season.
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Peter Vogel
(@PeterVogel) reported
@shawhelp Although we love the BlueCurve solution for TV, some of our internet-connected devices display frequent "your internet connection was restored" messages. Furthermore, for two years, Zoom sessions have had repeated dropouts. We think packet loss is occurring. What gives?
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chrisc
(@nl_rock) reported
@ShawInfo is the internet outage in crowsnest pass being worked on? Any update on service return time?
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Naomi💸
(@bringmemayo) reported
So frustrated with how Shaw handled my concerns after a week without services due to their negligence in sending a tech out instead of a self install...since the manager wants to treat this as an $18 matter I will definitely be going to the CRTC to get my record notes @ShawInfo