Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T5H, T6W, T5T, T6L, T5X, T5Y, T6T and T6R.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 11/18/2025 13:10

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park and Fort Saskatchewan.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Total Blackout
CanadaEdmonton E-mail
CanadaEdmonton Internet
CanadaSt. Albert TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Ya but it’s your email service they said so that’s why they can’t help

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Apple told me there is no issues they tell me you continue to communicate with you

  • DaveCarels DaveCarels (@DaveCarels) reported from Edmonton, Alberta

    @Shawhelp customer service sucks

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I don’t have a problem with Gmail

  • kmoorephotos Keith Moore (@kmoorephotos) reported from Edmonton, Alberta

    @ccmb260214 @EdmontonOilers @Sportsnet @Shawhelp Thanks! That’s where I live too & just had my receivers upgraded. It’s not working good at all 😕

  • kmoorephotos Keith Moore (@kmoorephotos) reported from Edmonton, Alberta

    @Shawhelp another Oilers game & more problems with my cable since the upgraded equipment was installed. Tired of this S_____. So I put my original receiver back in & now it works great!! I’ll send you the bill for fixing the problem 😂

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I just spoke to Apple via their chat service they said it’s a third-party email client and to continue to chat with Shaw

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp can’t login to webmail website “Invalid Shaw email or password. Please try” I know my password

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I understand but they don’t care they said it’s not their issue has to do with @shaw.ca address

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from Edmonton, Alberta

    @Shawhelp I just got back from Apple Store & they says that the issue with the missing sent email is not their issue but an issue with Shaw

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp But I can login using my Shaw login

  • CJames68 Curtis Sexsmith (@CJames68) reported from St. Albert, Alberta

    @Shawhelp so disappointed with your customer service this week. Hours on the phone and no resolution on a problem you created. #BrutalService #Shaw

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Trying to use the website to login

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp My password be the same as the one I use to login to streaming media services

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp No I can sign in to Gmail website & Hotmail but not yours

  • OutlanderCanuck Joanne #SPNFamily #TWDFamily #OutlanderCAN (@OutlanderCanuck) reported from Edmonton, Alberta

    @Shawhelp hi there just sent a dm we are having issues with our wifi not staying connected

  • Waynthurson Waynethurson (@Waynthurson) reported from Edmonton, Alberta

    Hey @Shawhelp @ShawInfo the stuff I agreed on the phone to renew my contract and the stuff on the contract are totally different. Now, I can't get anyone to answer o return my calls. On hold with Loyalty Maybe I should just go to @TELUSsupport if you can't fix this.

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Facebook will not help me so I’m trying my Wi-Fi provider

  • ryzshrn Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    @Shawhelp the service agent never apologized ... just the lack of customer service is sad. I want my mom to switch cause no one should have to do that much running around to update an address and then brush it off like it doesn’t matter. Also being told well log onto the myshaw

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Again as I mentioned they said not their issues since it’s a 3rd party email client

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • KnifinCAD Knifin (@KnifinCAD) reported

    i cant stream today my upload speed is literally 3 and it wont work trying to work out whats going on but ive tried everything. @ShawInfo fix it :(

  • Parental_OnKick Parental Advisory (@Parental_OnKick) reported

    @Shawhelp is there ANY way to possibly get help, I have been having this issue for MONTHS now with packet stability that interferes with my ability to do work and livestream. I have called support multiple times and have "restarted my router" 100 times. I get the SAME generic…

  • BeccaNorris18 Becca Norris (@BeccaNorris18) reported

    @Shawhelp We have no cable or internet in Garrison Woods. Is something down?

  • Boitano913 Bryan Capistrano (he/him) (@Boitano913) reported

    Switching back to @Shawhelp today (on account of our @TELUS bill shooting up by $100). Telus cut our service off 24 hours earlier than agreed upon. Seems like an immature way to handle a break up. 💔 @TELUSsupport

  • KatyKrisp KatyKrisp (@KatyKrisp) reported

    @Shawhelp PVR is clearly set up to record only NEW episodes. Yet a 20 year old episode is recorded and not the NEW ONE. How hard is it do program things right. This happens all the ******* time. **** SHAW

  • pantsmclee Nancy Lee (@pantsmclee) reported

    Today a @TELUSsupport technician messing around in the box outside our house cut off our internet. Now we have to wait until Sunday for a @Shawhelp technician to fix it. Tonight I’ll be screaming into the void. Tomorrow I’ll be grading assignments at my mom’s. Happy end of term!

  • TeamSoup1 Team Soup (@TeamSoup1) reported

    @ShawInfo I now have to waste another day and gas to drive to your retail store in Nanaimo to fix YOUR mistake.

  • danwardlaw Dan Wardlaw (In all thy SONS commands) (@danwardlaw) reported

    @ShawInfo Just a question for you with your sellout to Rogers, those of us who want nothing to do with rogers what options do we have??? We've had nothing but problems with Rogers and we still don't want anything to do with the two bit outfit.

  • youinthebushes You, in the bushes. (@youinthebushes) reported

    @Shawhelp your online chat doesn't work, and I have neither internet nor phone service.

  • jgarcha Jasmine Kaur G (@jgarcha) reported

    @Shawhelp - Everything seems to be down. Shaw Gateway, Shaw Home-phone and wifi.. help?