Shaw Outage Report in Edmonton, Alberta
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T6L, T5X, T5Y, T6R, T5T and T5A.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert and Sherwood Park.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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John Kerby
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp Internet is crap today too many people on it
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Leslie Bush
(@lesoteric) reported
from
Edmonton, Alberta
another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
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Phil
(@phil2twit) reported
from
Edmonton, Alberta
@ShawInfo Shaw support sucks
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
-
John Kerby
(@JKerby_88) reported
from
Edmonton, Alberta
@Shawhelp I can’t sign in to the @Sportsnet app I know my password
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Emily Grise
(@eagrise) reported
from
Edmonton, Alberta
@Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.
-
Joanne Norum
(@jnorum) reported
from
Edmonton, Alberta
@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
-
John Kerby
(@JKerby_88) reported
from
Edmonton, Alberta
@Shawhelp I need to because the app TV Guide needs one to fix my issue
-
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
-
Great Wall Of Troy
(@AvantRider) reported
from
St. Albert, Alberta
@Shawhelp My new bluecurve tv and internet is quite terrible. I can’t connect to anyone with in app chat.
-
Horace
(@gqkeroppi) reported
from
Edmonton, Alberta
@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient
-
Tony Freddie Kuchar
(@KuchTony) reported
from
Edmonton, Alberta
@Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.
-
Kim Q
(@KimmieQ10) reported
from
Edmonton, Alberta
@Shawhelp need your help! Trying to help my Mom out. Please check your Dm!
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#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp That sucks I want to watch episode one before episode 2
-
Cory Clendenning
(@CVChomes) reported
from
Edmonton, Alberta
@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.
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Jason Wiwad
(@JasonWiwadBP) reported
from
Edmonton, Alberta
@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.
-
#ThisIsBS
(@JKerby_88) reported
from
Edmonton, Alberta
@Sportsnet I can’t login via @ShawInfo
-
DE
(@FlyingFiveCAN) reported
from
Edmonton, Alberta
Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Grand Moff Snurly
(@Snurly) reported
@Shawhelp That's too bad, I was ready to switch everything over to Shaw. Seems like a great deal with the internet plan.
-
Cathey Z.
(@Catheri2020year) reported
@Shawhelp Hi there, is there outage in Langley, BC? I can’t connect to internet right now
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JimmyK
(@JamesieK) reported
@Shawhelp We have an outage in Langley and no information given. Can you please tell us when it will v be e fixed?
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Blair Kelly
(@Kelly_7790) reported
@Shawhelp Anybody home??? I spent several hours yesterday trying to resolve my Shaw issue with endless loops in self help, disconnected calls, chat windows that don't work, agents that focus more on account info than problem solving, only to get sorry, try again tomorrow. Today no response
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Blair Kelly
(@Kelly_7790) reported
@Shawhelp No resyto DM's after several hours. Self help can't help. Chat results in more loops and canned responses.
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Steven MacDonald
(@revmacd) reported
@Shawhelp Is there a service outage in Walnut Grove right now?
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Blair Kelly
(@Kelly_7790) reported
@Shawhelp What do I have to do to get some help???
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Rene Gourley
(@renegourley) reported
@Shawhelp what is going on with the Internet in North Vancouver? I am in the chat support queue for the second time today. The first time, your automated assistant kicked me out of the queue before an agent even responded. That was after waiting almost an hour.
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Adam Vande
(@Adam_Vandenberg) reported
@Shawhelp i didn’t realize my cable came with a bi-weekly outage
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Olga Dziuban
(@Olie_Van) reported
@Shawhelp is there an outage at Langley? No Internet at 198ST & 96AVE