Shaw outages and service status in Edmonton, Alberta

No problems detected

If you are having issues, please submit a report below.

Shaw generated 0 outage signals in the last 24 hours around Edmonton, including 0 direct reports.
The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
The most recent signal from this area was received May 22, 11:47 AM EDT.

Internet (50%)
Total Blackout (20%)
Wi-fi (15%)
TV (10%)
E-mail (5%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5X , T5H , T5E , T5Z , T5T , T5A and T5Y .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 22, 2:40 PM EDT	0	0
May 22, 3:00 PM EDT	0	0
May 22, 3:20 PM EDT	0	0
May 22, 3:40 PM EDT	0	0
May 22, 4:00 PM EDT	0	0
May 22, 4:20 PM EDT	0	0
May 22, 4:40 PM EDT	0	0
May 22, 5:00 PM EDT	0	0
May 22, 5:20 PM EDT	0	0
May 22, 5:40 PM EDT	0	0
May 22, 6:00 PM EDT	0	0
May 22, 6:20 PM EDT	0	0
May 22, 6:40 PM EDT	0	0
May 22, 7:00 PM EDT	0	0
May 22, 7:20 PM EDT	0	0
May 22, 7:40 PM EDT	0	0
May 22, 8:00 PM EDT	0	0
May 22, 8:20 PM EDT	0	0
May 22, 8:40 PM EDT	0	0
May 22, 9:00 PM EDT	0	0
May 22, 9:20 PM EDT	0	0
May 22, 9:40 PM EDT	0	0
May 22, 10:00 PM EDT	0	0
May 22, 10:20 PM EDT	0	0
May 22, 10:40 PM EDT	0	0
May 22, 11:00 PM EDT	0	0
May 22, 11:20 PM EDT	0	0
May 22, 11:40 PM EDT	0	0
May 23, 12:00 AM EDT	0	0
May 23, 12:20 AM EDT	0	0
May 23, 12:40 AM EDT	0	0
May 23, 1:00 AM EDT	0	0
May 23, 1:20 AM EDT	0	0
May 23, 1:40 AM EDT	0	0
May 23, 2:00 AM EDT	0	0
May 23, 2:20 AM EDT	0	0
May 23, 2:40 AM EDT	0	0
May 23, 3:00 AM EDT	0	0
May 23, 3:20 AM EDT	0	0
May 23, 3:40 AM EDT	0	0
May 23, 4:00 AM EDT	0	0
May 23, 4:20 AM EDT	0	0
May 23, 4:40 AM EDT	0	0
May 23, 5:00 AM EDT	0	0
May 23, 5:20 AM EDT	0	0
May 23, 5:40 AM EDT	0	0
May 23, 6:00 AM EDT	0	0
May 23, 6:20 AM EDT	0	0
May 23, 6:40 AM EDT	0	0
May 23, 7:00 AM EDT	0	0
May 23, 7:20 AM EDT	0	0
May 23, 7:40 AM EDT	0	0
May 23, 8:00 AM EDT	0	0
May 23, 8:20 AM EDT	0	0
May 23, 8:40 AM EDT	0	0
May 23, 9:00 AM EDT	0	0
May 23, 9:20 AM EDT	0	0
May 23, 9:40 AM EDT	0	0
May 23, 10:00 AM EDT	0	0
May 23, 10:20 AM EDT	0	0
May 23, 10:40 AM EDT	0	0
May 23, 11:00 AM EDT	0	0
May 23, 11:20 AM EDT	0	0
May 23, 11:40 AM EDT	0	0
May 23, 12:00 PM EDT	0	0
May 23, 12:20 PM EDT	0	0
May 23, 12:40 PM EDT	0	0
May 23, 1:00 PM EDT	0	0
May 23, 1:20 PM EDT	0	0
May 23, 1:40 PM EDT	0	0
May 23, 2:00 PM EDT	0	0
May 23, 2:20 PM EDT	0	0
May 23, 2:40 PM EDT	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Fort Saskatchewan.

City	Problem Type	Report Time
Edmonton	Wi-fi	1 day ago
Edmonton	Internet	2 days ago
St. Albert	Internet	2 days ago
Edmonton	E-mail	2 days ago
Edmonton	TV	2 days ago
Sherwood Park	TV	3 days ago

Nearby cities with recent reports

St. Albert

1 recent signals

2 days ago

Sherwood Park

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

DE (@FlyingFiveCAN) reported 4 minutes ago from Edmonton, Alberta
Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible
***** (@WillyGrant) reported 8 minutes ago from Edmonton, Alberta
I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.
slavo cech (@slav_metalurges) reported 11 minutes ago from Edmonton, Alberta
@Waynthurson @Shawhelp First gen too slow. The phone it is.
#ThisIsBS (@JKerby_88) reported 12 minutes ago from St. Albert, Alberta
@Shawhelp I can’t login @CraveCanada on my MacBook because it thinks my password is wrong but it’s not because I can login to the CraveTV app on my iPad no problem but can’t say the same thing for that on my MacBook please help
Craig Kuziemsky (@CKuziemsky) reported 15 minutes ago from Edmonton, Alberta
@Shawhelp our phone and internet is down in SW Edmonton?
Zain (@nyaznahk1996) reported 19 minutes ago from Edmonton, Alberta
@Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.
Scott (@Slummer90) reported 20 minutes ago from Edmonton, Alberta
@Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.
***** (@WillyGrant) reported 25 minutes ago from Edmonton, Alberta
@Shawhelp you shouldn’t treat your customers that way. How that person is a supervisor is beyond me. He has no people skills.
Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported 28 minutes ago from St. Albert, Alberta
@ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!
Ronni Gordon (@Ronni__) reported 31 minutes ago from Edmonton, Alberta
@Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE
Nikki (@nokihu) reported 33 minutes ago from Edmonton, Alberta
@Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef
Cory Clendenning (@CVChomes) reported 36 minutes ago from Edmonton, Alberta
@Shawhelp BS..on phone with support and they cang figure it out after 30.mins
Dylan Sloan (they/them) (@PrairieDill) reported 45 minutes ago from Edmonton, Alberta
@Shawhelp down in central #yeg?
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 46 minutes ago from St. Albert, Alberta
@Shawhelp I have wait time is long usually your support on Twitter is way faster
Dave Sawchuk (@davesawchuk) reported 46 minutes ago from Edmonton, Alberta
I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 47 minutes ago from St. Albert, Alberta
@Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine
***** (@WillyGrant) reported 49 minutes ago from Edmonton, Alberta
Just cancelled my @Shawhelp TV & internet. When I called for help, I ended up talking to a supervisor who had a very misogynistic attitude. He told me to shut up when I was explaining the problem & listen because I’d like what he had to say. I didn’t. I’m no longer a customer.
Nick (@PNM_79) reported 53 minutes ago from Edmonton, Alberta
@Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!
Joanne Norum (@jnorum) reported 55 minutes ago from Edmonton, Alberta
@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
Emily Grise (@eagrise) reported 57 minutes ago from Edmonton, Alberta
@Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Jenn (@jskapin) reported 3 minutes ago
@Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.
Vanessa (@Noosiekins) reported 9 minutes ago
Hey @Shawhelp ... Is shawmail down right now? My email app is asking me to re-login only for it to tell me the credentials are incorrect. Then tried web mail and I also can't seem to login. Only started a few hours ago?
Jason Silver (@Da_Big_Dogg) reported 13 minutes ago
@Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??
Bri (@cyberqt) reported 14 minutes ago
@TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 15 minutes ago
@Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡
Heldy (@HeldyCarvalho) reported 17 minutes ago
@Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.
Guzzzi (@__guzzzzi) reported 18 minutes ago
@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
TC-VAN (@RageGeist) reported 19 minutes ago
@Shawhelp Yes I am still without service
Eden☦️ (@eden14900) reported 19 minutes ago
@Shawhelp Outage issues in north haven
🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 20 minutes ago
I love when @Shawhelp has random outages before their scheduled maintenance outages. But since I’m not technically a Roger’s customer, their customer service can’t help/notify of the outage 🙄