Shaw Outage Report in Edmonton, Alberta
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T5H, T6W, T5T, T5Y, T5X, T6R, T6L and T5A.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, St. Albert and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
TV | |
| Edmonton |
Internet | |
| Sherwood Park |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Nick
(@PNM_79) reported
from
Edmonton, Alberta
@Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
@Shawhelp It’s never worth it. Your people already know what the problem is - and it IS your problem as it only affects 1 channel meaning that the feed you are taking and relaying is flawed. All other channel were fine.
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Nikki
(@nokihu) reported
from
Edmonton, Alberta
@Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef
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Ronni Gordon
(@Ronni__) reported
from
Edmonton, Alberta
@Shawhelp Happy Friday Shaw peeps... wondering if you can check the connection for me, I’m trying to work, but it’s so slow everything is timing out. Also reads privacy warnings on my wifi!!!! #helptodayplease.
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Zain
(@nyaznahk1996) reported
from
Edmonton, Alberta
@Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg
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Craig Kuziemsky
(@CKuziemsky) reported
from
Edmonton, Alberta
@Shawhelp our phone and internet is down in SW Edmonton?
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
@ShawInfo “now connecting you your entertainment experience. BULLSHIT This is the worst ******* service in the world. And I pay REAL ******* $$ to be cheated and ****** over by them. #yyc #yeg
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X - ⓁⒺⓇⓄⓄⓅ ⒿⒶⓂⒺⓈ 🇨🇦 🦁🐍
(@Roopanova) reported
from
Edmonton, Alberta
@Shawhelp Sorry to say this is the second time in a week I've been having issues. I have a new modem and everything. We are paying for good quality strong connection. Getting terrible service of late. This is in the Riverbend area of Edmonton.
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Tamara Konrad
(@tamarakonrad) reported
from
Edmonton, Alberta
@Shawhelp internet outage for over an hour now in SE Edmonton- what’s up?
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Nutty of 🇨🇦(soon to be Sir Nutty)
(@CameronNuttall) reported
from
St. Albert, Alberta
@ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
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Nikki
(@nokihu) reported
from
Edmonton, Alberta
@Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡
(@big_fan2019) reported
from
St. Albert, Alberta
@Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem
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Scott
(@Slummer90) reported
from
Edmonton, Alberta
@Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.
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Dylan Sloan (they/them)
(@PrairieDill) reported
from
Edmonton, Alberta
@Shawhelp down in central #yeg?
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Ronni Gordon
(@Ronni__) reported
from
Edmonton, Alberta
@Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.
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maria cristina
(@sandwichdYEG) reported
from
Edmonton, Alberta
@Shawhelp hi I was wondering if Shaw WiFi services are down ?
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp Someone already looked into it and could not fix. They booked a technician to come out in 9 days. Why wouldn’t the person in the phone at Shaw have mentioned this? I’ll DM our info. I am not happy.
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Anshuman Khare
(@shredordelete) reported
from
St. Albert, Alberta
@Shawhelp Sure, I will DM. But problem is not with my account but wider #StAlbert area. I want to figure out if #Shaw is the right choice for working fm home.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Hs
(@HS_CaIn) reported
@Rogers wanting to take over @ShawInfo while convincing regulators that @Verizon entry to Canada would be detrimental is exactly the greed that we don't want in #Canada. #Canadians pay the highest cost for cell service for now we know has no redundancy for system failure.
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Lisa Nerpio
(@bcdancenut) reported
@Shawhelp Is Shaw Webmail down? Getting a 404 error trying to access it and can’t send an email from my iPhone.
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Oddmanrush
(@skatewithpuck) reported
@Shawhelp Thanks for reaching out. I've checked the service page. There was no service outage in my area. I had to contact your online support and rebooked an on-site inspection. My son is taking online courses in his summer school of Gr 11. He is heavily dependent on this link.
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Sidra Mahmood
(@sidramatik) reported
@CelesteCote @jansensan @ShawInfo Totes. Asking for my first name, last name, phone number, email, and full postal code - and those being mandatory to access a "free" service... C'mon.
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Allison 🍁
(@AllisonMcnab) reported
@Shawhelp I don’t really need help, I just think it’s unhelpful to send new equipment to a senior citizen and then not allow someone to help her set it up. I got it sorted out, just a terrible decision
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Raylene Whitford
(@CanativeEnergy) reported
@JayIsPainting @Shawhelp I had Xplornet for 2 years and always had issues… so I broke down and got Starlink for my rural home. It’s $20 more but I couldn’t be happier with it.
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Jackie🇨🇦 🍫
(@jmneave) reported
@JayIsPainting @Shawhelp I switched to Telus a few years ago and have no regrets. They just sent someone out to check our lines as there have been issues in my area. They called me to provide better service and send a tech! #nocomplaints
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****
(@dickotomy) reported
@Shawhelp I assume that’s a no for a Cochrane wide issue. I’m only home for a few more minutes for lunch, but I’ll reach out after work if it’s still acting up.
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David Faykosh
(@DJF008) reported
@Shawhelp Shaw problems again. Really annoying. Glad I have a backup to Shaw.
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Larry Whiting
(@L_Whiting) reported
@Shawhelp Hi guys, a company in U.S. has sent me an email with 1-800 number to call, but when I do on my Shaw home phone, won't go through, just a lot of beeps like a busy signal, tried several times. What gives with Shaw Home Phone?