Shaw outages and service status in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, St. Albert, and Fort Saskatchewan.

City	Problem Type	Report Time
Edmonton	Phone	18 hours ago
Edmonton	Internet	2 days ago
Edmonton	Internet	6 days ago
Edmonton	Internet	6 days ago
Sherwood Park	Internet	6 days ago
Edmonton	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Great Wall Of Troy (@AvantRider) reported 1 minute ago from St. Albert, Alberta

  @Shawhelp My new bluecurve tv and internet is quite terrible. I can’t connect to anyone with in app chat.

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 4 minutes ago from St. Albert, Alberta

  @Shawhelp I have wait time is long usually your support on Twitter is way faster

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 4 minutes ago from St. Albert, Alberta

  @Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?

• 
  Cory Clendenning (@CVChomes) reported 6 minutes ago from Edmonton, Alberta

  @mikebrandon90 @Shawhelp nope..representative couldn't help...90 mins on phone..transferred me to diff dept and I left for @1strnd to watch fights....poor performance Shaw

• 
  Dylan Sloan (they/them) (@PrairieDill) reported 6 minutes ago from Edmonton, Alberta

  @Shawhelp down in central #yeg?

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 8 minutes ago from Edmonton, Alberta

  It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?

• 
  ***** (@WillyGrant) reported 11 minutes ago from Edmonton, Alberta

  @Shawhelp Shaw had three opportunities to make this right. That’s right. I called and spoke to three different people about my ongoing issue with the service. I was offered a 14 day credit for a 36 day problem. I asked to speak to a supervisor. He told me to shut up.

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported 13 minutes ago from St. Albert, Alberta

  @Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 15 minutes ago from St. Albert, Alberta

  @Shawhelp Well this sucks

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 17 minutes ago from St. Albert, Alberta

  @Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine

• 
  Shaun Painter (@TheSirShaun) reported 18 minutes ago from Edmonton, Alberta

  @Shawhelp Northside edmonton. Any issues? I can't get my internet up and running. Thanks.

• 
  ChazNYEG (@ChazNyeg) reported 25 minutes ago from Edmonton, Alberta

  @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

• 
  Nikki (@nokihu) reported 25 minutes ago from Edmonton, Alberta

  @Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef

• 
  #ThisIsBS (@JKerby_88) reported 28 minutes ago from St. Albert, Alberta

  @Shawhelp @dc1385 Still having this issue

• 
  Dick Richie (@DickRichie14) reported 29 minutes ago from Edmonton, Alberta

  WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

• 
  PapaLeits (@bruceleiter) reported 40 minutes ago from Edmonton, Alberta

  @slimschadey161 It’s @Shawhelp that is the issue as usual. It’s the same on all my channels. Turned the TV off for awhile and just switched back on now to watch Finland/US. Let’s hope

• 
  Ronni Gordon (@Ronni__) reported 41 minutes ago from Edmonton, Alberta

  @Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.

• 
  Donna McKinnon (@illustratedword) reported 46 minutes ago from Edmonton, Alberta

  @Shawhelp Hey there just got an email asking me to verify my Shaw account. As a long time customer, this seems fishy. Is this a scam? It looks legit.

• 
  maria cristina (@sandwichdYEG) reported 49 minutes ago from Edmonton, Alberta

  @Shawhelp hi there is — is there an outage in my area ?!? Every channel says “not authorized “

• 
  Craig Kuziemsky (@CKuziemsky) reported 55 minutes ago from Edmonton, Alberta

  @Shawhelp our phone and internet is down in SW Edmonton?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lt (Retired LAPD) Frank Columbo 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@jsam10983741) reported 8 minutes ago

  @RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.

• 
  Dave (@Danrek77) reported 9 minutes ago

  @Shawhelp Like, I really had no reason to upgrade from 1 gigabit to 2 and this “delivery experience” and the subsequent support “experience” has me kind of convinced to just keep what I had and unwind the upgrade.

• 
  Mr. C (@Me_Caramidaru) reported 9 minutes ago

  @Shawhelp Surrey Internet service down? again?

• 
  Bonnie Lee (@stitchlady) reported 13 minutes ago

  @M_S_Fricker @ShawInfo @RogersHelps The average time I've been on hold for tech support is 45 min+. Rogers doesn't want you to get any help from a human being - they want you to do everything online yourself despite the fact most tech problems can't be helped online. And the music sucks!

• 
  Heldy (@HeldyCarvalho) reported 15 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  elwood shand (@edshand1) reported 15 minutes ago

  @Shawhelp I’m getting no signal on one of my tvs and the box underneath has no lights but the other boxes do. I changed the hdmi cable and still nothing.

• 
  Faulty (@Line_Fault) reported 18 minutes ago

  @Shawhelp my packet loss is 50% 7.8Mbps down! Screaming fast. Chat said it's too busy to help me... literally. Standard every 6 ish month problem

• 
  Jenn (@jskapin) reported 21 minutes ago

  @Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 21 minutes ago

  @Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.

• 
  Sophie (@sophie_everine) reported 23 minutes ago

  @Rogers i pay a lot of money for your service. Why is there an outage????? @Shawhelp