Shaw Outage Report in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, Sturgeon, and Fort Saskatchewan.

City	Problem Type	Report Time
Edmonton	Internet	16 hours ago
Edmonton	Internet	2 days ago
Edmonton	Internet	2 days ago
Edmonton	Wi-fi	2 days ago
Edmonton	Total Blackout	2 days ago
Edmonton	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 5 minutes ago from St. Albert, Alberta

  @Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected

• 
  Ben (@BenAngus) reported 5 minutes ago from Edmonton, Alberta

  For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

• 
  A. Duncan (@ThisIsMeAt52) reported 10 minutes ago from Edmonton, Alberta

  @Shawhelp Good morning Shaw. I have an “no IP” issue on my tv box. I called for technical support and was told 15-25 minutes. That was over 90 minutes ago!

• 
  John Muir (@muirjohn) reported 11 minutes ago from Edmonton, Alberta

  @TPHogan @Shawhelp lol see. The worst

• 
  Steven Walton (@StevenGWalton) reported 11 minutes ago from Edmonton, Alberta

  @Shawhelp Never mind. Apparently it is on one of the crave channels - the guide just doesn’t show it. :) I’m good!

• 
  🦈💍Mrs. A-Cakes Shark💍🦈 (@lexi_applebum) reported 12 minutes ago from Edmonton, Alberta

  @CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 13 minutes ago from St. Albert, Alberta

  @Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?

• 
  Ronni Gordon (@Ronni__) reported 17 minutes ago from Edmonton, Alberta

  @Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it won’t work at all. #HELPGRAMMA

• 
  Ben (@BenAngus) reported 23 minutes ago from Edmonton, Alberta

  For the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

• 
  John Muir (@muirjohn) reported 25 minutes ago from Edmonton, Alberta

  @mylesbosch @Shawhelp Pretty poor customer service

• 
  Ruth Kelly (@RuthKewlistmum) reported 30 minutes ago from St. Albert, Alberta

  @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

• 
  Dave blackston (@DBlakeston) reported 31 minutes ago from Edmonton, Alberta

  @Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider

• 
  Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 41 minutes ago from Edmonton, Alberta

  @Shawhelp Good morning our Internet and TV are offline in Wildrose YEG is it just us or is there a problem like last week?

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 41 minutes ago from Edmonton, Alberta

  @DavidDa111877 @Shawhelp We’re moving in three months and will probably do just that. The problem is that I would rather stab my eyeballs before deal with utility companies.

• 
  Jonny (@jonnyjazzno) reported 43 minutes ago from Edmonton, Alberta

  @Shawhelp Hey! I just sent a DM about my internet down

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 50 minutes ago from St. Albert, Alberta

  @Shawhelp I have wait time is long usually your support on Twitter is way faster

• 
  Ernesto Alferez (@Alfizzle18) reported 54 minutes ago from Edmonton, Alberta

  @Shawhelp Hey! Several channels have been experiencing constant pixelation lately. Known issue? Or just me?

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 57 minutes ago from St. Albert, Alberta

  @Shawhelp Well this sucks

• 
  Mary-Helen Clark (@MHClark2617) reported 58 minutes ago from Edmonton, Alberta

  Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 59 minutes ago from Edmonton, Alberta

  For over 6 weeks, our cable feed has not worked. Over half of our channels are pixelated ‘ unable to watch. @Shawhelp hasn’t helped. With two trips here, blaming a feed problem outside the house, and providing no updates. This is just a desperate escalation on NFL Sunday!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🅱️IG RIFF 🅱️LAINEY (@BlaineKuzemczak) reported 6 minutes ago

  @Shawhelp This is day 13 of 100down and 0.05 upload speed. Your company needs to make a statement on this issue my entire town is facing, or you’re about to lose thousands of customers

• 
  Depeche (@depechesuyal) reported 9 minutes ago

  @ShawInfo the issue is still there and this technician that was supposed to come at 12 today haven’t even showed up till 2:30.That’s not even the worst part becozz of your poor service and false consolidations by technicians I got an “F “ in my college midterm.And can’t attend2/3

• 
  Howie Udouin (@ha_u_doin) reported 10 minutes ago

  @Shawhelp So, there are no issues, yet my upload speeds are between 0.01 and 0.04.

• 
  joan_mole (@jomosanti) reported 11 minutes ago

  @Shawhelp Our internet has been intermittent this week and now there's zero connection. Connected to your customer service and the earliest tech available is 3 days from now. So we are just left with zero connection. Zero work, zero school. So what can we do?

• 
  Bruce Cuthbert (@tbc_2009) reported 14 minutes ago

  @ShawInfo is Shaw internet down in Esquimalt?

• 
  mr kaswa (@mrkaswa) reported 14 minutes ago

  Hey @shawinfo? The CRTC tells me that, if my/your simultaneous substitution problem continues, to inform them of every instance and, if it amounts to enough, they can force compensation. Guess what I will be doing every time this issue arises?

• 
  Howie Udouin (@ha_u_doin) reported 16 minutes ago

  @Shawhelp Great job avoiding the question. I’m paying for service I’m not getting, exactly I left Bell. Tick. Tock. Tick.....

• 
  the juice (@ConAirNcCagevid) reported 18 minutes ago

  @Shawhelp Technician is coming in 4 days to have a look. Just thought it was funny how I asked to see if relief can be provided due to the poor quality of product, but the customer service person heard "how can I spend even more money" lol

• 
  ✨ sarah ✨ (@roamalongwithme) reported 19 minutes ago

  @Shawhelp any internet outages in Burnaby? Trying to log on but my network isn't even showing up, had this trouble for awhile last night too

• 
  Frank Conradie (@opticode) reported 23 minutes ago

  I also have to add that the @Shawhelp tech support people are always unfailingly polite and genuinely try and help every time. 💯