Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6W, T5T, T6L, T5H, T5Y, T5X, T6R and T5P.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 01/25/2026 17:55

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Fort Saskatchewan, St. Albert and Sherwood Park.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton TV
CanadaFort Saskatchewan Internet
CanadaEdmonton Internet
CanadaEdmonton TV
CanadaEdmonton TV
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it won’t work at all. #HELPGRAMMA

  • StevenGWalton Steven Walton (@StevenGWalton) reported from Edmonton, Alberta

    @Shawhelp Never mind. Apparently it is on one of the crave channels - the guide just doesn’t show it. :) I’m good!

  • BenAngus Ben (@BenAngus) reported from Edmonton, Alberta

    For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

  • ThisIsMeAt52 A. Duncan (@ThisIsMeAt52) reported from Edmonton, Alberta

    @Shawhelp Good morning Shaw. I have an “no IP” issue on my tv box. I called for technical support and was told 15-25 minutes. That was over 90 minutes ago!

  • YegTracy Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported from Edmonton, Alberta

    @Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?

  • muirjohn John Muir (@muirjohn) reported from Edmonton, Alberta

    @TPHogan @Shawhelp lol see. The worst

  • YegTracy Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported from Edmonton, Alberta

    @Shawhelp Good morning our Internet and TV are offline in Wildrose YEG is it just us or is there a problem like last week?

  • ChrisLaBossiere Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    @DavidDa111877 @Shawhelp We’re moving in three months and will probably do just that. The problem is that I would rather stab my eyeballs before deal with utility companies.

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I have wait time is long usually your support on Twitter is way faster

  • BenAngus Ben (@BenAngus) reported from Edmonton, Alberta

    For the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected

  • RuthKewlistmum Ruth Kelly (@RuthKewlistmum) reported from St. Albert, Alberta

    @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

  • muirjohn John Muir (@muirjohn) reported from Edmonton, Alberta

    @mylesbosch @Shawhelp Pretty poor customer service

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

  • Alfizzle18 Ernesto Alferez (@Alfizzle18) reported from Edmonton, Alberta

    @Shawhelp Hey! Several channels have been experiencing constant pixelation lately. Known issue? Or just me?

  • jonnyjazzno Jonny (@jonnyjazzno) reported from Edmonton, Alberta

    @Shawhelp Hey! I just sent a DM about my internet down

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Well this sucks

  • ChrisLaBossiere Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    For over 6 weeks, our cable feed has not worked. Over half of our channels are pixelated ‘ unable to watch. @Shawhelp hasn’t helped. With two trips here, blaming a feed problem outside the house, and providing no updates. This is just a desperate escalation on NFL Sunday!

  • lexi_applebum 🦈💍Mrs. A-Cakes Shark💍🦈 (@lexi_applebum) reported from Edmonton, Alberta

    @CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC

  • DBlakeston Dave blackston (@DBlakeston) reported from Edmonton, Alberta

    @Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • darlenebatoon lini⁷ (@darlenebatoon) reported

    @Shawhelp is there an outage around sw calgary? no service for 24 hours now

  • chrisdoyle78 Christopher Doyle (@chrisdoyle78) reported

    @Shawhelp @LisaAnnDoyle There is nothing on that page about the issues in Chinook Park. This has been going on for 3 days now.

  • adilally3 Adi Lally (@adilally3) reported

    I can’t wait to buy a ppv again on @Shawhelp the ppv is way better and ufc was more awesome to watch @TELUSsupport the ppv is so crap. Telus you should learn a few things from shaw

  • GordonMiller Gordon Miller (@GordonMiller) reported

    @Shawhelp I’m not at the Resort right now. Has the issue been resolved?

  • southpaw_dave Dave (@southpaw_dave) reported

    @Shawhelp my xb7 modem keeps going offline right after it goes online for 5 mins. Unplugged the power and reconnect several times. Same issue. Please help

  • SonyaOB41 Sonya O'Brien (@SonyaOB41) reported

    @Shawhelp How can you keep replying that you dont see any outages in various areas!!? There are hundreds of people with no service. I lost internet and cable services for over 24 hours now. Chatted with a rep who was rude and a complete *******. Never had any issues with Shaw...

  • NeilGilbert Neil Gilbert 🇨🇦🇦🇺 (@NeilGilbert) reported

    Rogers bore the brunt of rage when their network went down. @Shawhelp should feel the same with the multiple day situation in #yyc . No website updates. No ETA for a fix. Anyone else struggling with Shaw internet issues?

  • Westendgonzo Chris Childs (@Westendgonzo) reported

    @Shawhelp Well, tech support came by, ignored what I said about community complaints, told me there were loose connections, he took a face plate off the wall and fiddled with a screwdriver. And absolutely nothing has changed. It keeps dropping out at the same time, late afternoon...

  • YNGNELs Just Nels (@YNGNELs) reported

    @Shawhelp please stop mailing and emailing me to come back to your business. you can't even service my building. please stop pestering me

  • AliceMountbatt1 Alice Mountbatten (@AliceMountbatt1) reported

    @Shawhelp Hi there, is there an outage in Medicine Hat? No service for 12 hours now