Shaw Outage Report in Edmonton, Alberta
Why is my Shaw service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5H , T5X , T5Z , T5Y , T6T and T6X .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- Internet (55%)
- TV (18%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (6%)
- Phone (2%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, Sturgeon, and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Wi-fi | 6 hours ago |
|
Edmonton
|
Internet | 9 hours ago |
|
Edmonton
|
Internet | 1 day ago |
|
Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Eric Petersen (@ericpet) reported from Edmonton, Alberta@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.
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John Kerby (@JKerby_88) reported from Edmonton, Alberta@Shawhelp I can’t sign in to the @Sportsnet app I know my password
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Eric Petersen (@ericpet) reported from Edmonton, AlbertaSpending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.
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Eric Petersen (@ericpet) reported from Edmonton, Alberta@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
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Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, AlbertaAfter waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.
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#ThisIsBS (@JKerby_88) reported from St. Albert, Alberta@Shawhelp That sucks I want to watch episode one before episode 2
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DE (@FlyingFiveCAN) reported from Edmonton, AlbertaChecking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible
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Cory Clendenning (@CVChomes) reported from Edmonton, Alberta@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.
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Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta@Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.
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Leslie Bush (@lesoteric) reported from Edmonton, Albertabeen working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT
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Leslie Bush (@lesoteric) reported from Edmonton, Albertaanother half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
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Joanne Norum (@jnorum) reported from Edmonton, Alberta@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
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Horace (@gqkeroppi) reported from Edmonton, Alberta@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient
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Dave Sawchuk (@davesawchuk) reported from Edmonton, AlbertaI’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'
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John Kerby (@JKerby_88) reported from Edmonton, Alberta@Shawhelp I need to because the app TV Guide needs one to fix my issue
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta"hopefully fourth time is a charm!" great service from @Shawhelp
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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G (@GG2310) reported@Shawhelp We are a business in the area and internet and cable is down. Can you still check or do we have to contact someone else
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carrie mckinnon (@CarrieMcKinnon) reported@Shawhelp Sent you a pm....all my services are down.
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Kiwi (@kiwigummy) reported@Shawhelp is there any outage in AB? Internet has been on and off whole day
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JaasonB (@JPBenney) reported@Shawhelp Is the internet down in Aldergrove?
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Rad FX Studios (@RadFX) reported@Shawhelp Why is your internet outage page not updated? We have no internet, and other outage sites show internet is down also. You page says, “good news! No outages!” 🤨
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G (@GG2310) reported@Shawhelp hi any outages in the Langley area around 21653 Fraser Highway? Internet seems to be down. Please advise. Thanks
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Andy von Busse ⚛️𝌄 (@Andy_von_Busse) reported@nataliejolyT8N @Shawhelp @TELUSsupport I am rural, and frequently am on Zoom meetings. I have over the air internet, maxing out at 10 Mbps. Not sure how what you have could be too slow, as I've never had a problem with mine. You may want to check your computer for an issue, or too many users at one time???
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Todd (@ToddSaskatoon) reported@Shawhelp No worries. I finally got the issue resolved. I don't blame the CSR's and I'm never rude to them. It's your bosses I'd like to yell at. ;-)
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dave (@bourbondave_ca) reported@Shawhelp @Johnnie_Balls @shawhelp The outage is listed on your site as Gordon Head. What is the actual area being impacted?
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Áedán Shaun Mattisson (@monkjona) reported@Shawhelp 1/ Help! My TV says I'm getting my WIFI signal but to complicate things My BlueCurve Internet is a different account from my Residence TV Service. So i can't find the way to re-connect my TV modum I just got out of the box, to this residence account. Does my Bluecurve?