Shaw Outage Report in Edmonton, Alberta
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The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5T, T5X, T6L, T5Y, T6T and T6C.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (66%)
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Wi-fi (11%)
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TV (9%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, Fort Saskatchewan and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
TV | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
@Shawhelp It’s never worth it. Your people already know what the problem is - and it IS your problem as it only affects 1 channel meaning that the feed you are taking and relaying is flawed. All other channel were fine.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
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Anshuman Khare
(@shredordelete) reported
from
St. Albert, Alberta
@Shawhelp Sure, I will DM. But problem is not with my account but wider #StAlbert area. I want to figure out if #Shaw is the right choice for working fm home.
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Nikki
(@nokihu) reported
from
Edmonton, Alberta
@Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp Shaw had three opportunities to make this right. That’s right. I called and spoke to three different people about my ongoing issue with the service. I was offered a 14 day credit for a 36 day problem. I asked to speak to a supervisor. He told me to shut up.
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Tamara Konrad
(@tamarakonrad) reported
from
Edmonton, Alberta
@Shawhelp internet outage for over an hour now in SE Edmonton- what’s up?
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
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Nutty of 🇨🇦(soon to be Sir Nutty)
(@CameronNuttall) reported
from
St. Albert, Alberta
@ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp you shouldn’t treat your customers that way. How that person is a supervisor is beyond me. He has no people skills.
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doormouse
(@GehlD) reported
from
Edmonton, Alberta
@Shawhelp be advised that the Equipment Guide for Shaw's Fibre+ Gateway 3.0 (XB8) is not available for the residential edmonton alberta market . i was given non accurate details about upgrading to newer equipment by ontario chat support.
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp You’ve had several opportunities today to fix the issue and credit me. Will this call be any different?
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Donna McKinnon
(@illustratedword) reported
from
Edmonton, Alberta
@Shawhelp Hey there just got an email asking me to verify my Shaw account. As a long time customer, this seems fishy. Is this a scam? It looks legit.
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Chris
(@patsnation0917) reported
from
Edmonton, Alberta
@TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
Just cancelled my @Shawhelp TV & internet. When I called for help, I ended up talking to a supervisor who had a very misogynistic attitude. He told me to shut up when I was explaining the problem & listen because I’d like what he had to say. I didn’t. I’m no longer a customer.
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Ray
(@menard_ray) reported
from
Edmonton, Alberta
Hey @Shawhelp why am I getting almost no functionality when I’m on nationwide? Supposed to have 2Gigs of full service. I’ve used .37 and nothing works (internet, messaging, email) when I’m connected to nationwide Seems that I am yet again paying for something I’m not getting
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
@ShawInfo “now connecting you your entertainment experience. BULLSHIT This is the worst ******* service in the world. And I pay REAL ******* $$ to be cheated and ****** over by them. #yyc #yeg
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.
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doormouse
(@GehlD) reported
from
Edmonton, Alberta
@Shawhelp thanks for the poor servcie of 50$ install fee and sales guy tells me i might have to hire an outside contractor. mis understanding of oh you need an outlet installed . i needed a full cable drop install into an older house and your chat servcie in eastern canada bad
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Ponderer
(@Vaccin8yourKids) reported
@Shawhelp My internet has been ****** for 3 straight weeks now, and your stupid text only support chat isn't giving me any goddamn information, what the hell?
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John Moxin
(@jwmox) reported
@Shawhelp No private message needed. In Prince George, your service area is massively inadequate. That is all. No problems with your home internet. Just mobility. And you already know this.
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
@Shawhelp Hi. Issue was because I had to cancel my Visa as it disappeared you couldn’t take my payment. I’ve resolved that myself. BUT you have some very uninformed folks ( and not all that polite) responding whe I actually got to speak to one. You have been helpful and I appreciate that
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Ponderer
(@Vaccin8yourKids) reported
@Shawhelp i've done the whole circus of tricks: i'm even currently waiting on a plant service maintenance ticket or something for a week now
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@Shawhelp It’s not been more than 24 hours yet, but it’s also a period of time that means I’m not able to do my work. Are you saying that some level of incompetence is acceptable to your network?
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Chris Ladouceur
(@ChristopherLado) reported
@petemeechan @Shawhelp Chill out dude. We just had a big *** storm roll through I imagine that may be effecting the internet. As your not the only one effected. So chill out and let them fix it. No need to go full Karen
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@Shawhelp I’m trying to work. Your internet is down. What refund can I expect from this? It’s a wasted amount of work time for me.
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Stephanie Alexandra
(@Sam_Alexandra23) reported
@BeanoDank @Shawhelp Shaw has now shut down all offices in BC, so any and all problems now must be dealt with "online"! So if your internet is a problem you have to use internet to solve it? Crazy! People with disabilities ignored completely - we need in person customer service back pronto!!!
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Sam Nimchonok
(@Nimhon) reported
@Shawhelp I did and it was going in the wrong direction. I shouldn't have to have a tech come down often to troubleshoot. Still have temp line running through neighbour's yard. Working in tech myself, this can be taken care of remotely and diagnosed.
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Gregg Gordon
(@Flash) reported
@Shawhelp I'd be curious to know, however, how your service can be "Fibre+" and yet my entire area can be affected and the source cannot be found. That doesn't sound like a fibre connection, or even a fibre up till the very end connection.