Shaw Outage Report in Edmonton, Alberta
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The latest reports from users having issues in Edmonton come from postal codes T6W, T6T, T5T, T5Y, T6L, T6K, T6E and T6R.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet
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TV
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Wi-fi
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Total Blackout
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E-mail
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Phone
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Sherwood Park, Edmonton and St. Albert.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:-
Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta
@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
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Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, Alberta
After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.
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Eric Petersen (@ericpet) reported from Edmonton, Alberta
Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta
.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'
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Phil (@phil2twit) reported from Edmonton, Alberta
@ShawInfo Shaw support sucks
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#ThisIsBS (@JKerby_88) reported from St. Albert, Alberta
@Shawhelp That sucks I want to watch episode one before episode 2
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Eric Petersen (@ericpet) reported from Edmonton, Alberta
@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta
been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT
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John Kerby (@JKerby_88) reported from Edmonton, Alberta
@Shawhelp I need to because the app TV Guide needs one to fix my issue
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Cory Clendenning (@CVChomes) reported from Edmonton, Alberta
@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.
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Dave Sawchuk (@davesawchuk) reported from Edmonton, Alberta
I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta
another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta
@Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.
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Eric Petersen (@ericpet) reported from Edmonton, Alberta
@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.
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Joanne Norum (@jnorum) reported from Edmonton, Alberta
@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
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John Kerby (@JKerby_88) reported from Edmonton, Alberta
@Shawhelp I can’t sign in to the @Sportsnet app I know my password
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DE (@FlyingFiveCAN) reported from Edmonton, Alberta
Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible
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#ThisIsBS (@JKerby_88) reported from Edmonton, Alberta
@Sportsnet I can’t login via @ShawInfo
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Horace (@gqkeroppi) reported from Edmonton, Alberta
@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta
"hopefully fourth time is a charm!" great service from @Shawhelp
Shaw Issues Reports
Latest outage, problems and issue reports in social media:-
Angus Bell (@CanadianOwl92) reported
@Shawhelp Are you having problems with the Shaw Open network? It has gone down in our building.
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arthur spear (@artspear1) reported
@Shawhelp Is there any real time for internet service restored in Grand Forks BC?
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PixelFlows (@PixelFlows) reported
@Shawhelp why can we not access updates on the Grand Forks (Midway - Christina Lake) outage anymore? I'm still down amd would like updates.
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JennJenn (@jennifer01inBC) reported
@Shawhelp @ShawInfo I understand you are not permitted into the wildfire zone to fix our problems in Grand Forks and Christina Lake but can’t you bypass the area with a temporary fix?
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Augustina (@AugustinaStudio) reported
@YzabettaSativa @CRTCeng @ShawInfo Shaw wouldn’t let me take Fox out of my cable package - said there was nothing that could be done. So I told them, ‘oh yes there is, cancel my entire cable’. My media, my choice. And I hate when someone tells me I can’t do something. And I detest Fox.
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Will (@LurkingLogger) reported
@Shawhelp So, after all this down time I’m shocked you didn’t jump at the chance of patting yourself on the back for getting our service back up finally. Very glad it’s back but I’ll be switching to Telus at first opportunity and advising others to as well. #telus
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Will (@LurkingLogger) reported
@PixelFlows @Shawhelp I agree @PixelFlows. They appear to have removed the previous information and updates. Likely so the outage appears to be more recent. 4 days now of the same rhetoric can be tiring.
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Will (@LurkingLogger) reported
@Shawhelp @artspear1 I believe he is simply asking about the outage in Grand Forks as a WHOLE. As am I. The entire region is without internet for days now. We want some real time estimates.
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Austin (@ImFuckedUp604) reported
@Shawhelp @ShawInfo Never mind literally the second I posted this tweet it started working.
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PixelFlows (@PixelFlows) reported
@Shawhelp This is not the same outage information I've been following, can you please explain why the previous was locked?