Shaw outages and service status in Edmonton, Alberta

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Shaw generated 2 outage signals in the last 24 hours around Edmonton, including 2 direct reports.
The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
The most recent signal from this area was received Apr 19, 8:57 PM EDT.

Internet (50%)
E-mail (21%)
Wi-fi (14%)
TV (14%)
Total Blackout (2%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5X , T5H , T6X , T6T , T5T , T5K and T5Y .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Edmonton	Baseline
Apr 19, 5:40 AM EDT	0	0	0
Apr 19, 6:00 AM EDT	0	0	0
Apr 19, 6:20 AM EDT	0	0	0
Apr 19, 6:40 AM EDT	0	0	0
Apr 19, 7:00 AM EDT	0	0	0
Apr 19, 7:20 AM EDT	0	0	0
Apr 19, 7:40 AM EDT	0	0	0
Apr 19, 8:00 AM EDT	0	0	0
Apr 19, 8:20 AM EDT	0	0	0
Apr 19, 8:40 AM EDT	0	0	0
Apr 19, 9:00 AM EDT	0	0	0
Apr 19, 9:20 AM EDT	0	0	0
Apr 19, 9:40 AM EDT	0	0	0
Apr 19, 10:00 AM EDT	0	0	0
Apr 19, 10:20 AM EDT	0	0	0
Apr 19, 10:40 AM EDT	0	0	0
Apr 19, 11:00 AM EDT	0	0	0
Apr 19, 11:20 AM EDT	0	0	0
Apr 19, 11:40 AM EDT	0	0	0
Apr 19, 12:00 PM EDT	0	0	0
Apr 19, 12:20 PM EDT	0	0	0
Apr 19, 12:40 PM EDT	0	0	0
Apr 19, 1:00 PM EDT	0	0	0
Apr 19, 1:20 PM EDT	0	0	0
Apr 19, 1:40 PM EDT	0	0	0
Apr 19, 2:00 PM EDT	0	0	0
Apr 19, 2:20 PM EDT	0	0	0
Apr 19, 2:40 PM EDT	0	0	0
Apr 19, 3:00 PM EDT	0	0	0
Apr 19, 3:20 PM EDT	0	0	0
Apr 19, 3:40 PM EDT	0	0	0
Apr 19, 4:00 PM EDT	0	0	0
Apr 19, 4:20 PM EDT	0	0	0
Apr 19, 4:40 PM EDT	0	0	0
Apr 19, 5:00 PM EDT	0	0	0
Apr 19, 5:20 PM EDT	0	0	0
Apr 19, 5:40 PM EDT	0	0	0
Apr 19, 6:00 PM EDT	0	0	0
Apr 19, 6:20 PM EDT	0	0	0
Apr 19, 6:40 PM EDT	0	0	0
Apr 19, 7:00 PM EDT	0	0	0
Apr 19, 7:20 PM EDT	0	0	0
Apr 19, 7:40 PM EDT	0	0	0
Apr 19, 8:00 PM EDT	0	0	0
Apr 19, 8:20 PM EDT	0	0	0
Apr 19, 8:40 PM EDT	0	0	0
Apr 19, 9:00 PM EDT	0	0	0
Apr 19, 9:20 PM EDT	0	0	0
Apr 19, 9:40 PM EDT	0	0	0
Apr 19, 10:00 PM EDT	0	0	0
Apr 19, 10:20 PM EDT	0	0	0
Apr 19, 10:40 PM EDT	0	0	0
Apr 19, 11:00 PM EDT	0	0	0
Apr 19, 11:20 PM EDT	0	0	0
Apr 19, 11:40 PM EDT	0	0	0
Apr 20, 12:00 AM EDT	0	0	0
Apr 20, 12:20 AM EDT	0	0	0
Apr 20, 12:40 AM EDT	0	0	0
Apr 20, 1:00 AM EDT	0	0	0
Apr 20, 1:20 AM EDT	0	0	0
Apr 20, 1:40 AM EDT	0	0	0
Apr 20, 2:00 AM EDT	0	0	0
Apr 20, 2:20 AM EDT	0	0	0
Apr 20, 2:40 AM EDT	0	0	0
Apr 20, 3:00 AM EDT	0	0	0
Apr 20, 3:20 AM EDT	0	0	0
Apr 20, 3:40 AM EDT	0	0	0
Apr 20, 4:00 AM EDT	0	0	0
Apr 20, 4:20 AM EDT	0	0	0
Apr 20, 4:40 AM EDT	0	0	0
Apr 20, 5:00 AM EDT	0	0	0
Apr 20, 5:20 AM EDT	0	0	0
Apr 20, 5:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: St. Albert, Edmonton, Sherwood Park, and Sturgeon.

City	Problem Type	Report Time
St. Albert	Internet	9 hours ago
Edmonton	TV	12 hours ago
Sherwood Park	E-mail	4 days ago
Edmonton	Internet	4 days ago
Edmonton	Wi-fi	4 days ago
Edmonton	Wi-fi	4 days ago

Nearby cities with recent reports

Sherwood Park

2 recent signals

4 days ago

St. Albert

1 recent signals

9 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

Eric Petersen (@ericpet) reported 5 minutes ago from Edmonton, Alberta
@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
Emily Grise (@eagrise) reported 5 minutes ago from Edmonton, Alberta
@Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏
Joy (@autumnwhisperz) reported 19 minutes ago from Edmonton, Alberta
@WerdEmUp @Shawhelp @TELUSsupport @RogersHelps @TekSavvyNetwork @TekSavvyBuzz @TekSavvyCSR Oh shit, had the wrong province picked!
Dave blackston (@DBlakeston) reported 19 minutes ago from Edmonton, Alberta
@Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider
maria cristina (@sandwichdYEG) reported 21 minutes ago from Edmonton, Alberta
@Shawhelp hi there is — is there an outage in my area ?!? Every channel says “not authorized “
Horace (@gqkeroppi) reported 26 minutes ago from Edmonton, Alberta
@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient
Phil (@phil2twit) reported 27 minutes ago from Edmonton, Alberta
@ShawInfo Shaw support sucks
Leslie Bush (@lesoteric) reported 36 minutes ago from Edmonton, Alberta
been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT
Cory Clendenning (@CVChomes) reported 37 minutes ago from Edmonton, Alberta
@Shawhelp BS..on phone with support and they cang figure it out after 30.mins
PapaLeits (@bruceleiter) reported 39 minutes ago from Edmonton, Alberta
@slimschadey161 It’s @Shawhelp that is the issue as usual. It’s the same on all my channels. Turned the TV off for awhile and just switched back on now to watch Finland/US. Let’s hope
***** (@WillyGrant) reported 40 minutes ago from Edmonton, Alberta
@Shawhelp You’ve had several opportunities today to fix the issue and credit me. Will this call be any different?
Nick (@PNM_79) reported 47 minutes ago from Edmonton, Alberta
@Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!
Ronni Gordon (@Ronni__) reported 51 minutes ago from Edmonton, Alberta
@Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE
Floss Bosses (@yegFlossBosses) reported 54 minutes ago from Edmonton, Alberta
Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.
Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 56 minutes ago from Edmonton, Alberta
@Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?
***** (@WillyGrant) reported 56 minutes ago from Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
Jason Wiwad (@JasonWiwadBP) reported 56 minutes ago from Edmonton, Alberta
@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
Joanne Norum (@jnorum) reported 57 minutes ago from Edmonton, Alberta
@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
Jonny (@jonnyjazzno) reported 58 minutes ago from Edmonton, Alberta
@Shawhelp Hey! I just sent a DM about my internet down
Chris (@patsnation0917) reported 59 minutes ago from Edmonton, Alberta
@TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Tomnado (@Tomuhthy) reported 5 minutes ago
@Shawhelp is there a reason why the internet is not working in the north Burnaby area
Trina M. Lee (@TrinaMLee) reported 8 minutes ago
@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 9 minutes ago
Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.
AndorianIP(AiP)🐍 (@AndorianIP) reported 13 minutes ago
@Shawhelp Well it would be a bit more reassuring if the techs were now working to fix instead of investigating over 4 hours.
It's been a slice, but I'm leaving this trainwreck (@BCReality) reported 16 minutes ago
Everyone that is down with Rogers/Shaw internet/email etc, where are you located? Just started here on Vancouver Island a couple of hours ago. #Shaw #Rogers anyone able to get a return to service update? @Shawhelp @RogersHelps @Rogers
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 16 minutes ago
@Shawhelp Because it’s a loud modem from the start/ in general. The worst modem I’ve ever had. I honestly miss our old modem.
Rick Alsop (@RickAlsop) reported 19 minutes ago
@Shawhelp I an not a Rogers customer. They have no idea who i am.
Lynelle (@Bogey_Putt) reported 20 minutes ago
@Shawhelp is there an outage in North Burnaby/Capitol Hill area? Internet, TV down as of about 9:15am and 5G is very weak signal only on cell? Status?
Matthew Johnson (@McJohnson922) reported 27 minutes ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time. (3/2)
Vanessa (@Noosiekins) reported 27 minutes ago
Hey @Shawhelp ... Is shawmail down right now? My email app is asking me to re-login only for it to tell me the credentials are incorrect. Then tried web mail and I also can't seem to login. Only started a few hours ago?