Shaw Outage Report in Edmonton, Alberta

@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.

.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'

@ShawInfo Shaw support sucks

@Shawhelp That sucks I want to watch episode one before episode 2

@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT

@Shawhelp I need to because the app TV Guide needs one to fix my issue

@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.

I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.

another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.

@Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.

@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

@Shawhelp I can’t sign in to the @Sportsnet app I know my password

Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

@Sportsnet I can’t login via @ShawInfo

@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

"hopefully fourth time is a charm!" great service from @Shawhelp

@Shawhelp Are you having problems with the Shaw Open network? It has gone down in our building.

@Shawhelp Is there any real time for internet service restored in Grand Forks BC?

@Shawhelp why can we not access updates on the Grand Forks (Midway - Christina Lake) outage anymore? I'm still down amd would like updates.

@Shawhelp @ShawInfo I understand you are not permitted into the wildfire zone to fix our problems in Grand Forks and Christina Lake but can’t you bypass the area with a temporary fix?

@YzabettaSativa @CRTCeng @ShawInfo Shaw wouldn’t let me take Fox out of my cable package - said there was nothing that could be done. So I told them, ‘oh yes there is, cancel my entire cable’. My media, my choice. And I hate when someone tells me I can’t do something. And I detest Fox.

@Shawhelp So, after all this down time I’m shocked you didn’t jump at the chance of patting yourself on the back for getting our service back up finally. Very glad it’s back but I’ll be switching to Telus at first opportunity and advising others to as well. #telus

@PixelFlows @Shawhelp I agree @PixelFlows. They appear to have removed the previous information and updates. Likely so the outage appears to be more recent. 4 days now of the same rhetoric can be tiring.

@Shawhelp @artspear1 I believe he is simply asking about the outage in Grand Forks as a WHOLE. As am I. The entire region is without internet for days now. We want some real time estimates.

@Shawhelp @ShawInfo Never mind literally the second I posted this tweet it started working.

@Shawhelp This is not the same outage information I've been following, can you please explain why the previous was locked?