Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5Y, T5T, T5A, T5Z, T6T and T6L.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 03/10/2026 00:20

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, Sturgeon and Fort Saskatchewan.

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City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Wi-fi
CanadaEdmonton TV
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • lexi_applebum 🦈💍Mrs. A-Cakes Shark💍🦈 (@lexi_applebum) reported from Edmonton, Alberta

    @CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC

  • BenAngus Ben (@BenAngus) reported from Edmonton, Alberta

    For the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

  • JKerby_88 John Kerby (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Internet is crap today too many people on it

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

  • JKerby_88 John Kerby (@JKerby_88) reported from Edmonton, Alberta

    @Shawhelp I need to because the app TV Guide needs one to fix my issue

  • AvantRider Great Wall Of Troy (@AvantRider) reported from St. Albert, Alberta

    @Shawhelp My new bluecurve tv and internet is quite terrible. I can’t connect to anyone with in app chat.

  • BenAngus Ben (@BenAngus) reported from Edmonton, Alberta

    For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

  • eagrise Emily Grise (@eagrise) reported from Edmonton, Alberta

    @Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

  • JKerby_88 John Kerby (@JKerby_88) reported from Edmonton, Alberta

    @Shawhelp I can’t sign in to the @Sportsnet app I know my password

  • holla_g Mfon Inyang (@holla_g) reported from Edmonton, Alberta

    @ShawInfo my internet just went off some 30mins ago. Is there a service disruption in the Callingwood Area of Edmonton??

  • FlyingFiveCAN DE (@FlyingFiveCAN) reported from Edmonton, Alberta

    Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?

  • jnorum Joanne Norum (@jnorum) reported from Edmonton, Alberta

    @TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine

  • KimmieQ10 Kim Q (@KimmieQ10) reported from Edmonton, Alberta

    @Shawhelp need your help! Trying to help my Mom out. Please check your Dm!

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.

  • KuchTony Tony Freddie Kuchar (@KuchTony) reported from Edmonton, Alberta

    @Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Rogie_The_Medic Rogie_The_Medic (@Rogie_The_Medic) reported

    @Shawhelp outage in the Innisfail’s area?

  • Onlykims1 Kim Robertson (@Onlykims1) reported

    @Shawhelp I feel bad for your techs. That's no fun. Who broke the cables? Construction? Hope they pay for the damage. All of the damage! #Shawoutage #surrey #inquiringminds

  • mrjdlly Michael Donnelly (@mrjdlly) reported

    @Shawhelp Your service ******* sucks

  • pink_starring Starring Pink (@pink_starring) reported

    @Shawhelp Hello, I am having issues with my internet, it there anything that you can do to help.This has been a problem since around 3am this morning is there anything that you do fix it.

  • RizingChaos ****🏳️‍🌈 (@RizingChaos) reported

    @ShawInfo hey how many service calls does it take to replace the underground cable? We’re at 4+ calls, 2 cables on the ground across the alley and TWO paying customers absolutely not happy.

  • itssteveeh Steve (@itssteveeh) reported

    @Shawhelp Man idk if it’s cause the router you’ve supplied is out dated or whatever but it drops connection out of nowhere pretty regularly and will not come back for hours. Pretty inconsistent service. Really thinking of switching to Telus. This happens far too often.

  • parbjot16 parbjot (@parbjot16) reported

    @Shawhelp no wifi since last night i was not able to work today since i was working from home its almost 24 hrs i live in Surrey near bear creek why does ur wifi sucks that much

  • PopeSD36 Ms Pope (@PopeSD36) reported

    We lost @Shawhelp in #surreybc this morning around midnight…we remain disconnected. On Canada Day we went 28 hours. 48 hours without service in less than 3 weeks. Both times crews are deployed to Fraser Highway where the SkyTrain construction is beginning.

  • davidkwilson19 D. Wil (@davidkwilson19) reported

    @Shawhelp is there a particular reason why our Gateway router has gone down 7 times today in Sundance, Calgary? Including four times in the past hour.

  • shanraht Shannon ******* (@shanraht) reported

    @Shawhelp any idea when service will be back up and running in Olds?