Shaw outages and service status in Edmonton, Alberta

No problems detected

If you are having issues, please submit a report below.

Shaw generated 1 outage signal in the last 24 hours around Edmonton, including 1 direct report.
The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
The most recent signal from this area was received Apr 10, 5:50 PM EDT.

Internet (57%)
E-mail (15%)
Wi-fi (14%)
TV (9%)
Total Blackout (5%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5X , T5T , T5H , T5Z , T6X , T5Y and T6T .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Edmonton	Baseline
Apr 9, 6:20 PM EDT	0	0	0
Apr 9, 6:40 PM EDT	0	0	0
Apr 9, 7:00 PM EDT	0	0	0
Apr 9, 7:20 PM EDT	0	0	0
Apr 9, 7:40 PM EDT	0	0	0
Apr 9, 8:00 PM EDT	0	0	0
Apr 9, 8:20 PM EDT	0	0	0
Apr 9, 8:40 PM EDT	0	0	0
Apr 9, 9:00 PM EDT	0	0	0
Apr 9, 9:20 PM EDT	0	0	0
Apr 9, 9:40 PM EDT	0	0	0
Apr 9, 10:00 PM EDT	0	0	0
Apr 9, 10:20 PM EDT	0	0	0
Apr 9, 10:40 PM EDT	0	0	0
Apr 9, 11:00 PM EDT	0	0	0
Apr 9, 11:20 PM EDT	0	0	0
Apr 9, 11:40 PM EDT	0	0	0
Apr 10, 12:00 AM EDT	0	0	0
Apr 10, 12:20 AM EDT	0	0	0
Apr 10, 12:40 AM EDT	0	0	0
Apr 10, 1:00 AM EDT	0	0	0
Apr 10, 1:20 AM EDT	0	0	0
Apr 10, 1:40 AM EDT	0	0	0
Apr 10, 2:00 AM EDT	0	0	0
Apr 10, 2:20 AM EDT	0	0	0
Apr 10, 2:40 AM EDT	0	0	0
Apr 10, 3:00 AM EDT	0	0	0
Apr 10, 3:20 AM EDT	0	0	0
Apr 10, 3:40 AM EDT	0	0	0
Apr 10, 4:00 AM EDT	0	0	0
Apr 10, 4:20 AM EDT	0	0	0
Apr 10, 4:40 AM EDT	0	0	0
Apr 10, 5:00 AM EDT	0	0	0
Apr 10, 5:20 AM EDT	0	0	0
Apr 10, 5:40 AM EDT	0	0	0
Apr 10, 6:00 AM EDT	0	0	0
Apr 10, 6:20 AM EDT	0	0	0
Apr 10, 6:40 AM EDT	0	0	0
Apr 10, 7:00 AM EDT	0	0	0
Apr 10, 7:20 AM EDT	0	0	0
Apr 10, 7:40 AM EDT	0	0	0
Apr 10, 8:00 AM EDT	0	0	0
Apr 10, 8:20 AM EDT	0	0	0
Apr 10, 8:40 AM EDT	0	0	0
Apr 10, 9:00 AM EDT	0	0	0
Apr 10, 9:20 AM EDT	0	0	0
Apr 10, 9:40 AM EDT	0	0	0
Apr 10, 10:00 AM EDT	0	0	0
Apr 10, 10:20 AM EDT	0	0	0
Apr 10, 10:40 AM EDT	0	0	0
Apr 10, 11:00 AM EDT	0	0	0
Apr 10, 11:20 AM EDT	0	0	0
Apr 10, 11:40 AM EDT	0	0	0
Apr 10, 12:00 PM EDT	0	0	0
Apr 10, 12:20 PM EDT	0	0	0
Apr 10, 12:40 PM EDT	0	0	0
Apr 10, 1:00 PM EDT	0	0	0
Apr 10, 1:20 PM EDT	0	0	0
Apr 10, 1:40 PM EDT	0	0	0
Apr 10, 2:00 PM EDT	0	0	0
Apr 10, 2:20 PM EDT	0	0	0
Apr 10, 2:40 PM EDT	0	0	0
Apr 10, 3:00 PM EDT	0	0	0
Apr 10, 3:20 PM EDT	0	0	0
Apr 10, 3:40 PM EDT	0	0	0
Apr 10, 4:00 PM EDT	0	0	0
Apr 10, 4:20 PM EDT	0	0	0
Apr 10, 4:40 PM EDT	0	0	0
Apr 10, 5:00 PM EDT	0	0	0
Apr 10, 5:20 PM EDT	0	0	0
Apr 10, 5:40 PM EDT	0	0	0
Apr 10, 6:00 PM EDT	0	0	0
Apr 10, 6:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, St. Albert, Sturgeon, and Fort Saskatchewan.

City	Problem Type	Report Time
Edmonton	Internet	52 minutes ago
Sherwood Park	Internet	1 day ago
Edmonton	Internet	1 day ago
Edmonton	Wi-fi	2 days ago
Edmonton	Internet	3 days ago
Edmonton	TV	3 days ago

Nearby cities with recent reports

Sherwood Park

3 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

ESTATE NEST INC. (@EstateNest) reported 6 minutes ago from Edmonton, Alberta
@ShawInfo worst service on hold for 2hours :31 minutes thank you to the loyalty department of Shaw @ShawInfo brilliant logo shall be we @shawinfo stand for screwing happiness and waittimes sky ticketing
Leslie Bush (@lesoteric) reported 7 minutes ago from Edmonton, Alberta
"hopefully fourth time is a charm!" great service from @Shawhelp
***** (@WillyGrant) reported 7 minutes ago from Edmonton, Alberta
@Shawhelp You’ve had several opportunities today to fix the issue and credit me. Will this call be any different?
Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported 11 minutes ago from St. Albert, Alberta
@ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!
Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 12 minutes ago from Edmonton, Alberta
@Shawhelp Good morning our Internet and TV are offline in Wildrose YEG is it just us or is there a problem like last week?
DE (@FlyingFiveCAN) reported 12 minutes ago from Edmonton, Alberta
Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible
doormouse (@GehlD) reported 13 minutes ago from Edmonton, Alberta
@Shawhelp be advised that the Equipment Guide for Shaw's Fibre+ Gateway 3.0 (XB8) is not available for the residential edmonton alberta market . i was given non accurate details about upgrading to newer equipment by ontario chat support.
Guy Lavallee (@TheRealMovieGuy) reported 15 minutes ago from Edmonton, Alberta
@Shawhelp why is NHL Centre Ice not working!?? I pay for all out of market games, most channels not working, including Jets Leafs game!!
Nick (@PNM_79) reported 20 minutes ago from Edmonton, Alberta
@Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 25 minutes ago from Edmonton, Alberta
For over 6 weeks, our cable feed has not worked. Over half of our channels are pixelated ‘ unable to watch. @Shawhelp hasn’t helped. With two trips here, blaming a feed problem outside the house, and providing no updates. This is just a desperate escalation on NFL Sunday!
Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 26 minutes ago from Edmonton, Alberta
@Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?
Ruth Kelly (@RuthKewlistmum) reported 32 minutes ago from St. Albert, Alberta
@josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.
Mary-Helen Clark (@MHClark2617) reported 32 minutes ago from Edmonton, Alberta
Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
Tony Freddie Kuchar (@KuchTony) reported 37 minutes ago from Edmonton, Alberta
@Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 46 minutes ago from Edmonton, Alberta
@DavidDa111877 @Shawhelp We’re moving in three months and will probably do just that. The problem is that I would rather stab my eyeballs before deal with utility companies.
Dave blackston (@DBlakeston) reported 47 minutes ago from Edmonton, Alberta
@Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider
Steven Walton (@StevenGWalton) reported 48 minutes ago from Edmonton, Alberta
@Shawhelp Never mind. Apparently it is on one of the crave channels - the guide just doesn’t show it. :) I’m good!
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 51 minutes ago from St. Albert, Alberta
@Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?
***** (@WillyGrant) reported 54 minutes ago from Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
maria cristina (@sandwichdYEG) reported 58 minutes ago from Edmonton, Alberta
@Shawhelp hi I was wondering if Shaw WiFi services are down ?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Matthew Johnson (@McJohnson922) reported 1 minute ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.
We Talk Wrestling (@WeTalkWrestling) reported 8 minutes ago
@Shawhelp No but your website now says a hydro issue is causing it as of 8:55
Mr. C (@Me_Caramidaru) reported 9 minutes ago
@Shawhelp Surrey Internet service down? again?
Common Sense Politics Please (@laxbird) reported 10 minutes ago
You just have to love the ****** @Shawhelp service. They give you chat service that doesn't work for Shaw. Then give you a number that doesn't have service. How are you suppose to contact these people.
Hugh Gillis 🇨🇦 (@hgillis) reported 10 minutes ago
@Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?
DJ Phoenix (@DJPh03NiX) reported 11 minutes ago
@Shawhelp Doesn’t help. Same issue both on the website and the mobile app.
Nova (@AeliusYar) reported 13 minutes ago
@Shawhelp is there an internet outage in douglasedale Calgary right now?
Dave (@Danrek77) reported 15 minutes ago
@Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service
bc_2027 (@bc_2025_vision) reported 16 minutes ago
@Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.
Dave (@Danrek77) reported 24 minutes ago
@Shawhelp Yes, I didn’t even unbox this new one. I had contacted support immediately after taking the package from Purolator because the box looked trashed. My problem was the lady on support said nothing about bew hardware or when it might come, just the email with the QR Fed Ex label