Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T5H, T5T, T6W, T6C, T5K, T6V, T5Y and T5A.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 05/31/2025 20:05

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (58%)

    Internet (58%)

  2. TV (15%)

    TV (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Sherwood Park, Edmonton, St. Albert and Fort Saskatchewan.

Loading map, please wait...
City Problem Type Report Time
CanadaSherwood Park Internet
CanadaEdmonton Wi-fi
CanadaSherwood Park Internet
CanadaEdmonton Wi-fi
CanadaSherwood Park Internet
CanadaEdmonton Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.

  • jnorum Joanne Norum (@jnorum) reported from Edmonton, Alberta

    @TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

  • phil2twit Phil (@phil2twit) reported from Edmonton, Alberta

    @ShawInfo Shaw support sucks

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

  • KuchTony Tony Freddie Kuchar (@KuchTony) reported from Edmonton, Alberta

    @Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.

  • JKerby_88 John Kerby (@JKerby_88) reported from Edmonton, Alberta

    @Shawhelp I can’t sign in to the @Sportsnet app I know my password

  • CVChomes Cory Clendenning (@CVChomes) reported from Edmonton, Alberta

    @Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

  • gqkeroppi Horace (@gqkeroppi) reported from Edmonton, Alberta

    @Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from Edmonton, Alberta

    @Sportsnet I can’t login via @ShawInfo

  • FlyingFiveCAN DE (@FlyingFiveCAN) reported from Edmonton, Alberta

    Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

  • AvantRider Great Wall Of Troy (@AvantRider) reported from St. Albert, Alberta

    @Shawhelp My new bluecurve tv and internet is quite terrible. I can’t connect to anyone with in app chat.

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp That sucks I want to watch episode one before episode 2

  • KimmieQ10 Kim Q (@KimmieQ10) reported from Edmonton, Alberta

    @Shawhelp need your help! Trying to help my Mom out. Please check your Dm!

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine

  • JasonWiwadBP Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta

    @ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

  • JKerby_88 John Kerby (@JKerby_88) reported from Edmonton, Alberta

    @Shawhelp I need to because the app TV Guide needs one to fix my issue

  • eagrise Emily Grise (@eagrise) reported from Edmonton, Alberta

    @Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏

  • JKerby_88 John Kerby (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Internet is crap today too many people on it

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • KJinthe604 Ken Johns (@KJinthe604) reported

    @ShawInfo thank you so much for the crappy customer service! Service is going to be suspended and I can’t pay the bill until the 27th but you guys don’t care. Told to just pay the bill. Truly is sad when a veteran is treated like this! 1/2

  • shrekwm Synistian Wraith (@shrekwm) reported

    @Shawhelp so I tweet an outage they ask me to dm them I do and then the respond with no outage here's a link to special support and I click link it takes me to how to bundle my services WTF??????!!!!!!

  • KJinthe604 Ken Johns (@KJinthe604) reported

    Got to love when @ShawInfo is relying solely on my bill of $440 to be able to continue to operate. Can’t pay the bill until the 27th but they don’t care. They just want to show they need to be bought by Roger’s and treat a veteran like crap!

  • 97OrangeCrush29 🏒 E S S E (@97OrangeCrush29) reported from Niverville, Manitoba

    @ShawInfo you guys Oilers game on center ice is NOT working, what's going on here ???? Channel 647

  • rwoodford Ron Woodford (@rwoodford) reported

    @Shawhelp my internet is very slow today. Can you give me a hand?

  • KymberleyJules Ky ☃️ KindNotWeak 🐾♥️🎗️🕊️❤️🤝❤️ 🇺🇦 (@KymberleyJules) reported

    @Shawhelp It won't allow me to return your request for a direct message. Super. Now phone and internet are having problems but remember I pay you 3 months in advance only to spend a minimum of 8 hours a month on the phone with your people. @ShawInfo

  • MarinaGiacomin MARINA - Kick the tires & Light the fires!🏳️‍🌈 (@MarinaGiacomin) reported

    Is anyone else in #yyc having internet problems?? I’m so tired of @ShawInfo. Nothing but issues constantly.

  • XerxesFire Xerxes Fire (@XerxesFire) reported

    @TELUSsupport That doesn’t help. I would like someone to call me as I can’t wait around for 45 minutes on the phone. Or just cancel this and I’ll go back to @ShawInfo as they so far provide better service and I get what I pay for

  • Rochelle7123 Rochelle (@Rochelle7123) reported

    @zukimagic @Shawhelp Issues in Edmonton too

  • _Rootoo Marc (@_Rootoo) reported

    @Shawhelp I’m having some serious issues with specific webpages and even trying to log into the modem to change the password. Can you help or reset my system and kick everyone off and reset my password for me?