Shaw outages and service status in Edmonton, Alberta
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Shaw generated 17 outage signals in the last 24 hours around Edmonton, including 17 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- The most recent signal from this area was received Aug 10, 10:01 PM EDT.
- Internet (68%)
- E-mail (12%)
- Wi-fi (9%)
- TV (9%)
- Total Blackout (1%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5X , T6L , T5Y , T5A , T5H and T6J .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 11: Problems at Shaw
Shaw is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
TV | 47 minutes ago |
|
Edmonton
|
Internet | 1 hour ago |
|
St. Albert
|
TV | 4 hours ago |
|
Edmonton
|
4 hours ago | |
|
Edmonton
|
Wi-fi | 6 hours ago |
|
Edmonton
|
7 hours ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Ben (@BenAngus) reported from Edmonton, AlbertaFor the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
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๐๐๐_๐๐๐๐๐๐๐ก (@big_fan2019) reported from St. Albert, Alberta@Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I donโt hear him. But he can call our house phone no problem
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Ruth Kelly (@RuthKewlistmum) reported from St. Albert, Alberta@josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.
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Cory Clendenning (@CVChomes) reported from Edmonton, Alberta@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.
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Cathy Cech (@425cath) reported from Edmonton, Alberta@danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness itโs up today.
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Mary-Helen Clark (@MHClark2617) reported from Edmonton, AlbertaCan any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
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Ronni Gordon (@Ronni__) reported from Edmonton, Alberta@Shawhelp good day, I keep getting a error msg on my TV x7 days now โฆand reception is glitching a lot. Can I get some help from your end please. Iโve done a complete reset.
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Derek Coke-Kerr ๐จ๐ฆ๐ (@Rugbyplayer) reported from Edmonton, AlbertaAnyone else having trouble getting @MSNBC on @ShawInfo ? #yeg
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Donna McKinnon (@illustratedword) reported from Edmonton, Alberta@Shawhelp Hey the โlast watchedโ and numerical channel search isnโt working on the remote. Only Guide search and voice command are working. New batteries in remote. Is this a Shaw issue?
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doormouse (@GehlD) reported from Edmonton, Alberta@Shawhelp be advised that the Equipment Guide for Shaw's Fibre+ Gateway 3.0 (XB8) is not available for the residential edmonton alberta market . i was given non accurate details about upgrading to newer equipment by ontario chat support.
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#ThisIsBS (@JKerby_88) reported from St. Albert, Alberta@Shawhelp Yes no option to sign in using cable provider after this weeks big @WWE app update
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Lincoln Ho | Yegventures ๐ป๐ฆ๐จ๐ฆ๐ญ๐ฐ (@yegventures) reported from Edmonton, AlbertaIf traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
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๐ น๐ พ๐ ท๐ ฝ ๐ บ๐ ด๐๐ ฑ๐ (@JKerby_88) reported from St. Albert, Alberta@Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine
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Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, AlbertaAfter waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV canโt solve the buffering.
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Dick Richie (@DickRichie14) reported from Edmonton, AlbertaWTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. Iโm on the train so I ask them to call my wife instead. They never call. I try and contact you guys when Iโm back from vacation and no one has a goddamn clue ๐คฌ
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Chris (@patsnation0917) reported from Edmonton, Alberta@TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.
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Lindsay MacDermott (@LMacDerm) reported from Edmonton, Alberta@Shawhelp I ordered centre ice this afternoon and already itโs not working ๐ help please!
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Ronni Gordon (@Ronni__) reported from Edmonton, Alberta@Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it wonโt work at all. #HELPGRAMMA
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Leslie Bush (@lesoteric) reported from Edmonton, Albertaanother half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
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Chris LaBossiere ๐ (@ChrisLaBossiere) reported from Edmonton, AlbertaI am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS youโll be up.... get ready. ๐
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Sanjeev Lal (@Sanjeev_Lal72) reported@Rogers @ShawInfo can we please get proper service no sound and glitchy feed for #mnf @CTV This is becoming a frequent issue last time Canucks game?
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Vandelay Industries Inc. (@Mowgz_1) reported@staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!
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sarah (@punkwich) reportedlmao I switched my internet to my husband's name with @Rogers slash @ShawInfo and the nice man at the store said I had to call to cancel my current internet, can't do it in store, so I've called every day since Saturday and waited more than an hour on hold without getting thru
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Dave (@Danrek77) reported@Shawhelp No timeline, no email confirmation, and Iโm not a new customer. Iโm being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service
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Marty Chan (@Marty_Chan) reported@Shawhelp Is there an outage in Edmonton? I am in Forest Heights and my internet is out. I rebooted the router twice. No luck.
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Vanessa (@Noosiekins) reported@Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.
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Alex Deggs (@Alex_Deggs) reported@Shawhelp I have tried all before contacting you. Besides I have tried to login on different devices that I have never used my Rogers account on and itโs the same. Takes me back to login page. Is there somewhere I can be referred to for more help. My security cameras are super important
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Vanessa (@Noosiekins) reportedHey @Shawhelp ... Is shawmail down right now? My email app is asking me to re-login only for it to tell me the credentials are incorrect. Then tried web mail and I also can't seem to login. Only started a few hours ago?
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Jennifer & Devina โThe Ginja Ninjaโ ๐จ๐ฆโค๏ธ๐บ๐ฆ (@JenniferKingsb6) reported@Shawhelp Yes, but thatโs not the point. The point is releasing an app that doesnโt support iOS 26.4.2 - and thereby angering EVERY customer who has an Apple device. Fix it ASAP, and ensure future updates work for everyone before releasing it.
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nobody.hky (@nobodyhky) reportedAnother outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.