Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5T, T6J, T5Y, T5P, T5X and T5W.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 02/09/2026 05:30

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, Fort Saskatchewan and St. Albert.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton Wi-fi
CanadaEdmonton Wi-fi
CanadaEdmonton Internet
CanadaEdmonton TV
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Why can’t I login to the @WWENetwork using my Show Go login information

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp free range sucks tonight sound keeps cutting off & on why

  • MarkPavelich Mark Pavelich (@MarkPavelich) reported from Edmonton, Alberta

    @Shawhelp It’s NOT WORKING ALL DAY!

  • autumnwhisperz Joy (@autumnwhisperz) reported from Edmonton, Alberta

    @WerdEmUp @Shawhelp @TELUSsupport @RogersHelps @TekSavvyNetwork @TekSavvyBuzz @TekSavvyCSR Oh shit, had the wrong province picked!

  • MarkPavelich Mark Pavelich (@MarkPavelich) reported from Edmonton, Alberta

    @mike_in_yvr @ShawInfo @Shawhelp No it doesn’t. I feel bad for you now. @ShawInfo #BRUTAL

  • Skyeseeker Skyeseeker (@Skyeseeker) reported from Edmonton, Alberta

    @Shawhelp Hi, many cable channels have no signal (are black) at the moment. In downtown Edmonton.

  • DaveCarels DaveCarels (@DaveCarels) reported from Edmonton, Alberta

    @Shawhelp @JRog55 This is the second Saturday night Shaw PPV has screwed up. Your service sucks

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT

  • slav_metalurges slavo cech (@slav_metalurges) reported from Edmonton, Alberta

    @Waynthurson @Shawhelp First gen too slow. The phone it is.

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    "hopefully fourth time is a charm!" great service from @Shawhelp

  • CVChomes Cory Clendenning (@CVChomes) reported from Edmonton, Alberta

    @Shawhelp BS..on phone with support and they cang figure it out after 30.mins

  • DickRichie14 Dick Richie (@DickRichie14) reported from Edmonton, Alberta

    WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

  • CVChomes Cory Clendenning (@CVChomes) reported from Edmonton, Alberta

    @mikebrandon90 @Shawhelp nope..representative couldn't help...90 mins on phone..transferred me to diff dept and I left for @1strnd to watch fights....poor performance Shaw

  • DaveCarels DaveCarels (@DaveCarels) reported from Edmonton, Alberta

    @Shawhelp I’ve done everything and have been on hold for an hour to make sure I don’t get billed for your poor ppv ordering performance

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @dc1385 @Shawhelp Any updates on login

  • DickRichie14 Dick Richie (@DickRichie14) reported from Edmonton, Alberta

    WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

  • ChrisLaBossiere Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, Alberta

    After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

  • EstateNest ESTATE NEST INC. (@EstateNest) reported from Edmonton, Alberta

    @ShawInfo worst service on hold for 2hours :31 minutes thank you to the loyalty department of Shaw @ShawInfo brilliant logo shall be we @shawinfo stand for screwing happiness and waittimes sky ticketing

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I can’t login @CraveCanada on my MacBook because it thinks my password is wrong but it’s not because I can login to the CraveTV app on my iPad no problem but can’t say the same thing for that on my MacBook please help

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    @Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Charlene_Kotze Dr. Charlene Kotze (@Charlene_Kotze) reported

    @Shawhelp I’ll see if someone can help by phone.

  • BVBattle Brian Battle (@BVBattle) reported

    @Shawhelp Was getting a message saying channel was temporarily unavailable, give us some time to fix it, then it would go to the previous channel. It seems to be ok now. Was able to go back to the begin of Jeopardy, I’m happy now. Thanks for the quick response

  • Rob_Garner_ Rob (@Rob_Garner_) reported

    @ShawInfo why is my channel guide out of sorts. I have 5 channels showing Oprah network CTV has tsn, Disney broadcasting something else. What's the problem?

  • MrPaulBae Paul Bae (@MrPaulBae) reported

    @Shawhelp Hi. My internet went down half an hour ago and no one’s replying to my DMs for assistance. Kind of time sensitive work going on so would appreciate someone helping me out. Thanks.

  • braddutchak Brad (@braddutchak) reported

    @ShawInfo any info about outage in Aldergrove? Total service outage here.

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp I can understand....sort of....the length of time needed to pinpoint such a small area (is there not software that can ping all your modems in a fairly large area, and then identify on a map those that do not answer?) But once the small area is identified, shouldn't the issue..

  • Norm_Farrell Norm Farrell, IN-SIGHTS.CA (@Norm_Farrell) reported

    @FeralChristineB @akurjata Shaw telephone service claims to "filter out spam calls, including those from unregistered telemarketers." But no prompt option to block robocalls and their filter doesn't work well. Privacy options on but I still get numerous scam and spam calls. @shawhelp

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp Is that the @shawhelp morning crew, or are you expecting this trouble to take until. tomorrow to fix? How hard can it be? Where was the last place the signal worked? Go forward from there, it's a 1/2 square block area.

  • WillyGrant ***** (@WillyGrant) reported

    @Shawhelp It should also be noted that the problem is happening on both our TVs and with all four remotes.

  • Charlene_Kotze Dr. Charlene Kotze (@Charlene_Kotze) reported

    NOT cool @Shawhelp #Shaw. Spent the entire afternoon on a chat trying tot roubleshoot my modem. They’ll send a replay by mail. I have to work from home, and I need internet. Ever heard of couriers? Why can’t we phone support anymore?