Shaw Outage Report in Edmonton, Alberta
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W, T5X, T5T, T6L, T5H, T5W, T6J and T5Y.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (9%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, Fort Saskatchewan and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Sherwood Park |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Total Blackout | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Joanne #SPNFamily #TWDFamily #OutlanderCAN
(@OutlanderCanuck) reported
from
Edmonton, Alberta
@Shawhelp hi there just sent a dm we are having issues with our wifi not staying connected
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Keith Moore
(@kmoorephotos) reported
from
Edmonton, Alberta
@Shawhelp another Oilers game & more problems with my cable since the upgraded equipment was installed. Tired of this S_____. So I put my original receiver back in & now it works great!! I’ll send you the bill for fixing the problem 😂
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Keith Moore
(@kmoorephotos) reported
from
Edmonton, Alberta
@ccmb260214 @EdmontonOilers @Sportsnet @Shawhelp Thanks! That’s where I live too & just had my receivers upgraded. It’s not working good at all 😕
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#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp can’t login to webmail website “Invalid Shaw email or password. Please try” I know my password
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#ThisIsBS
(@JKerby_88) reported
from
Edmonton, Alberta
@Shawhelp we changed our webmail password but we still can’t login
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DaveCarels
(@DaveCarels) reported
from
Edmonton, Alberta
@Shawhelp customer service sucks
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#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp But I can login using my Shaw login
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Kevin Johnson
(@kjohnsob) reported
from
Edmonton, Alberta
I swear @CraveCanada is going to make me cancel my cable @Shawhelp
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Kevin Johnson
(@kjohnsob) reported
from
Edmonton, Alberta
@Shawhelp Naw it’s the interface that sucks. Can’t find anything, worth watching. The only “new releases” are totally obscure
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Waynethurson
(@Waynthurson) reported
from
Edmonton, Alberta
Hey @Shawhelp @ShawInfo the stuff I agreed on the phone to renew my contract and the stuff on the contract are totally different. Now, I can't get anyone to answer o return my calls. On hold with Loyalty Maybe I should just go to @TELUSsupport if you can't fix this.
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#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp Facebook will not help me so I’m trying my Wi-Fi provider
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#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp My password be the same as the one I use to login to streaming media services
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Curtis Sexsmith
(@CJames68) reported
from
St. Albert, Alberta
@Shawhelp so disappointed with your customer service this week. Hours on the phone and no resolution on a problem you created. #BrutalService #Shaw
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#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp Whatever network we have I don’t know
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Willy
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp Would have been nice to watch the #SuperBowl2019 today, unfortunately your service failed.
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Chris LaBossiere
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
Arghhhhh..... @Shawhelp fails to help. In a city of a million people, they don’t have any replacement modem/routers for my internet problem at either retail or warehouse. They’ll send a technician tomorrow, who will realize I need a new modem.
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Riyaz Sharan
(@ryzshrn) reported
from
Edmonton, Alberta
@Shawhelp the service agent never apologized ... just the lack of customer service is sad. I want my mom to switch cause no one should have to do that much running around to update an address and then brush it off like it doesn’t matter. Also being told well log onto the myshaw
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#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp Apparently it was never in enabled
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Michael Macfynn
(@Mahykal) reported
from
Edmonton, Alberta
@Shawhelp I just spent 45mins on hold and when I asked how I forward a complaint I was told to write a letter and mail it!! Your a telecommunications company. That is an absolutely unacceptable answer. Your customer service has severely degraded! #verydisappointed #crapservice
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#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp No I can sign in to Gmail website & Hotmail but not yours
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Nate Horn
(@natebhorn) reported
Waiting on @Shawhelp to arrive so we can replace our joke of a @TELUS package and actually get some decent customer support and internet service. I’ve never been so upset with a company’s lack of basic customer service. Encouraging all my friends and family to move off of Telus
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RSK@Cloverdale
(@rskCloverdale) reported
@Shawhelp hi. I am from Surrey, Cloverdale, BC. We have service interruptions for bother TV and Internet. Is there any of who could help?
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Mark Heenan
(@MarkHeenanTD) reported
Hey @Shawhelp , why does your app never work ? Asking for a friend.
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Jen
(@onthetracksjen) reported
@Shawhelp terrible cable tv issues still happening after more than 7 weeks what will it take for them to fix this I wonder
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Steven D Rowe
(@stevendrowe) reported
@HiltonHotels Thanks, I have completed the form and sent it back to you. As I mentioned on the form I logged this on the @Yellow_Pages site where others have reported problems from this number that is owned by @ShawInfo.
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Brittany
(@brittvine) reported
BEST PART after repairing the malfunctioning hardware causing our intermittent wifi issues (Shaw’s problem, not mine!) the @ShawInfo tech misdiagnosed our Ethernet issue. I graciously offered him coaching.
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Megan Irwin
(@MeganVictoriaI) reported
@Shawhelp SOS - haven't been able to access Blue Curve via browser for the past week or so, consistently getting "an unexpected error occurred" message. Works fine on the app...help?
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Brittany
(@brittvine) reported
I have a few thoughts after spending 2 weeks trying to convince @shawinfo there was an issue with my company’s internet. But first, please note that when Shaw finally agreed to send a technician it was to offer me COACHING SUPPORT to get connected. #womeninbusiness #Canada #yyc
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Nobody's Fool
(@Canadian_Guano) reported
Stuck in a @Shawhelp & @Telus she said he said **** show. One of them screwed up, just want the phone to work & after 3-4hrs on the phone with Shaw. Don't know what to believe, heard 3 different stories. Shut the cell off not in the mode for anymore BS tonight.
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Jeff Stacey
(@jeff_stacey) reported
@Shawhelp A reboot fixed it for now. I'll reach out if it gives us any more issues.