Shaw Outage Report in Edmonton, Alberta
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If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5T, T6R, T5X, T5Y, T6L and T5A.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert and Sherwood Park.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
TV | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.
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🅹🅾🅷🅽 🅺🅴🆁🅱🆈
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected
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Kim Q
(@KimmieQ10) reported
from
Edmonton, Alberta
@Shawhelp need your help! Trying to help my Mom out. Please check your Dm!
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Mfon Inyang
(@holla_g) reported
from
Edmonton, Alberta
@ShawInfo my internet just went off some 30mins ago. Is there a service disruption in the Callingwood Area of Edmonton??
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Ben
(@BenAngus) reported
from
Edmonton, Alberta
For the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
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🦈💍Mrs. A-Cakes Shark💍🦈
(@lexi_applebum) reported
from
Edmonton, Alberta
@CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC
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🅹🅾🅷🅽 🅺🅴🆁🅱🆈
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine
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Ben
(@BenAngus) reported
from
Edmonton, Alberta
For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
-
John Kerby
(@JKerby_88) reported
from
Edmonton, Alberta
@Shawhelp I can’t sign in to the @Sportsnet app I know my password
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John Kerby
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp Internet is crap today too many people on it
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
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🅹🅾🅷🅽 🅺🅴🆁🅱🆈
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
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DE
(@FlyingFiveCAN) reported
from
Edmonton, Alberta
Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible
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John Kerby
(@JKerby_88) reported
from
Edmonton, Alberta
@Shawhelp I need to because the app TV Guide needs one to fix my issue
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Emily Grise
(@eagrise) reported
from
Edmonton, Alberta
@Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏
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Great Wall Of Troy
(@AvantRider) reported
from
St. Albert, Alberta
@Shawhelp My new bluecurve tv and internet is quite terrible. I can’t connect to anyone with in app chat.
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Joanne Norum
(@jnorum) reported
from
Edmonton, Alberta
@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
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Tony Freddie Kuchar
(@KuchTony) reported
from
Edmonton, Alberta
@Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.
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Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Kathleen
(@WingedKeys) reported
@Shawhelp - 3 hours since purchased & still no resolution to activating my WiFi extender - the Shaw app keeps closing. WiFi but no Internet. Online support not helping - going back & forth now for 2 hours!!
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Don Gunn
(@dg46) reported
@Shawhelp Is there a general outage in Saanich or is it my system ? I have rebooted the set top and the router.
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Linda
(@Therat4623) reported
@gordmcintyre @ShawInfo Since Getting ‘amazing’ BlueCurve, I’ve had NOTHING but 😩, more than before it! Last week a HUGE portion of Coquitlam was wifi down for hours. I called and Shaw employee says ‘I don’t see that outage here’ yet their phone recording says all of Coq is out. 🙄 They laugh at us.
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Carl Perkins
(@Stagger1Lee2) reported
@Shawhelp Waay tooo late. Game over. I’ll never get this back. If you can’t count on the pvr cloud don’t sell it. Take it back. I’ll go back to VHS. #Garbage #InferiorProduct
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☘🇨🇦𝕸𝖎𝖐𝖊 𝕸𝖆𝖘𝖔𝖓🇨🇦☘
(@MikeMason13) reported
@Shawhelp @THarris1519 The only thing cable has to offer is live sports. I've been without cable here over 4 hrs. This is the worst outage I've ever seen and I'm 50 years old. No one will ever know the real reason why it went out either. The merge with rogers might be one
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Raider Jesse
(@EdmontonRaider) reported
@Shawhelp Hey, I have an appointmemt for a tech tommorrow but I believe I solved my problem I just have a quick question!
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Brian Efford
(@BrianEfford) reported
@Shawhelp butt heads. I’ve been trying to get a response from your chat. Nothing for an hour. But I pay my bill. You don’t have service.
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Memeditorialist
(@ajhtweeting) reported
@ShawHelp now that the 1st period is over it seems your service is back up. Give your rear end team a kiss please.
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Brian Efford
(@BrianEfford) reported
@Shawhelp you don’t have help from 7-9. You ignore clients as you see fit. Damn I hope Telus gets here soon.
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Niki ****
(@82f61fa6981c476) reported
@TheRealAngerson @Shawhelp Absolutely terrible and unacceptable for how much they charge.