Shaw Outage Report in Edmonton, Alberta
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Edmonton come from postal codes T5H, T6W, T5T, T6R, T5A, T5Y, T6J and T6L.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (63%)
-
TV (13%)
-
Wi-fi (10%)
-
Total Blackout (6%)
-
E-mail (6%)
-
Phone (1%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Sherwood Park, St. Albert, Edmonton and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park |
TV | |
| St. Albert |
TV | |
| St. Albert |
TV | |
| Edmonton |
Internet | |
| Edmonton |
TV | |
| Edmonton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
-
Phil
(@phil2twit) reported
from
Edmonton, Alberta
@ShawInfo Shaw support sucks
-
#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp I can’t login @CraveCanada on my MacBook because it thinks my password is wrong but it’s not because I can login to the CraveTV app on my iPad no problem but can’t say the same thing for that on my MacBook please help
-
ESTATE NEST INC.
(@EstateNest) reported
from
Edmonton, Alberta
@ShawInfo worst service on hold for 2hours :31 minutes thank you to the loyalty department of Shaw @ShawInfo brilliant logo shall be we @shawinfo stand for screwing happiness and waittimes sky ticketing
-
#ThisIsBS
(@JKerby_88) reported
from
Edmonton, Alberta
@Sportsnet I can’t login via @ShawInfo
-
Dave Sawchuk
(@davesawchuk) reported
from
Edmonton, Alberta
I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.
-
Joy
(@autumnwhisperz) reported
from
Edmonton, Alberta
@WerdEmUp @Shawhelp @TELUSsupport @RogersHelps @TekSavvyNetwork @TekSavvyBuzz @TekSavvyCSR Oh shit, had the wrong province picked!
-
slavo cech
(@slav_metalurges) reported
from
Edmonton, Alberta
@Waynthurson @Shawhelp First gen too slow. The phone it is.
-
Dick Richie
(@DickRichie14) reported
from
Edmonton, Alberta
WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬
-
#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp free range sucks tonight sound keeps cutting off & on why
-
Skyeseeker
(@Skyeseeker) reported
from
Edmonton, Alberta
@Shawhelp Hi, many cable channels have no signal (are black) at the moment. In downtown Edmonton.
-
Leslie Bush
(@lesoteric) reported
from
Edmonton, Alberta
been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT
-
#ThisIsBS
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp That sucks I want to watch episode one before episode 2
-
Leslie Bush
(@lesoteric) reported
from
Edmonton, Alberta
another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
-
Leslie Bush
(@lesoteric) reported
from
Edmonton, Alberta
"hopefully fourth time is a charm!" great service from @Shawhelp
-
Leslie Bush
(@lesoteric) reported
from
Edmonton, Alberta
.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'
-
Dick Richie
(@DickRichie14) reported
from
Edmonton, Alberta
WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬
-
Leslie Bush
(@lesoteric) reported
from
Edmonton, Alberta
@Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.
-
Cory Clendenning
(@CVChomes) reported
from
Edmonton, Alberta
@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.
-
Chris LaBossiere
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.
-
Jason Wiwad
(@JasonWiwadBP) reported
from
Edmonton, Alberta
@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
TEAM4NOT
(@Strykology) reported
@Shawhelp Wondering why Shaw mobile doesn't have the ability to change my sim card for me. i got a new card and no one at customer support has the "ability" to change my card. what the @$#% is going on over there
-
Max Morin
(@Yarbo) reported
@zyraxo @Shawhelp It depends on where you are. I have Shaw Mobile in Nanaimo, BC. Service OK - but there def parts of town with poorer reception and calls get dropped from time to time. But for the price, I can live with it. Compared to the other big providers, it's more affordable.
-
Michael Hoven
(@hoven_michael) reported
@Shawhelp my internet is not working. Is there an outage
-
A. H.
(@a_h_reaume) reported
My Monday treat is my internet and land line phone both being down. Anyone else having @ShawInfo outages in Vancouver?
-
chowdown
(@chowdown) reported
@Shawhelp I’m getting some issues using Skype on my PC.. work asked me to check with my ISP for “speed and latency issues” .. is there any way to check that?
-
darcy 🖤🥀
(@d6rcy) reported
@Shawhelp .My internet has gone out at least 7 times this month, and I only have an internet connection. Why do I have to pay $115 dollars a month for such a terrible connection? I’m getting Fibre+ 300 & barely get my 15 up & 300 down :)
-
Jean-François Mezei
(@jfmezei) reported
@mobutils @CRTCeng @ShawInfo The DHCP part is important because the ISP has to give the cableco large chunks of IPs that are managed by the cableco, split into blocks for each CMTS with routing tables, and DHCP programmed to give an ISP customer an IP that belongs to ISP *and* routed to that CMTS.
-
Dekks "Stream Dog" Shepherd #BlackLivesMatter
(@DekksShepherd) reported
Got frustrated with @Shawhelp and slapped my router off my desk. Now its not working....
-
Vishav
(@BeingVishav) reported
@ShawInfo And you guys are down again, for the third time this week, Gotta switch back to @TELUS
-
Mudit Saxena
(@muditsaxena02) reported
@ShawInfo You are a perfect example of worst and arrogant customer service. Never accept your mistake. Slow claps.