Shaw outages and service status in Edmonton, Alberta

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Shaw generated 2 outage signals in the last 24 hours around Edmonton, including 2 direct reports.
The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
The most recent signal from this area was received May 28, 3:32 PM EDT.

Internet (50%)
Total Blackout (19%)
Wi-fi (13%)
TV (10%)
E-mail (8%)

The latest reports from users having issues in Edmonton come from postal codes T6W , T5X , T5H , T5E , T5Z , T5T , T5A and T5Y .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Edmonton	Baseline
May 27, 4:00 PM EDT	0	0	0
May 27, 4:20 PM EDT	0	0	0
May 27, 4:40 PM EDT	0	0	0
May 27, 5:00 PM EDT	0	0	0
May 27, 5:20 PM EDT	0	0	0
May 27, 5:40 PM EDT	0	0	0
May 27, 6:00 PM EDT	0	0	0
May 27, 6:20 PM EDT	0	0	0
May 27, 6:40 PM EDT	0	0	0
May 27, 7:00 PM EDT	0	0	0
May 27, 7:20 PM EDT	0	0	0
May 27, 7:40 PM EDT	0	0	0
May 27, 8:00 PM EDT	0	0	0
May 27, 8:20 PM EDT	0	0	0
May 27, 8:40 PM EDT	0	0	0
May 27, 9:00 PM EDT	0	0	0
May 27, 9:20 PM EDT	0	0	0
May 27, 9:40 PM EDT	0	0	0
May 27, 10:00 PM EDT	0	0	0
May 27, 10:20 PM EDT	0	0	0
May 27, 10:40 PM EDT	0	0	0
May 27, 11:00 PM EDT	0	0	0
May 27, 11:20 PM EDT	0	0	0
May 27, 11:40 PM EDT	0	0	0
May 28, 12:00 AM EDT	0	0	0
May 28, 12:20 AM EDT	0	0	0
May 28, 12:40 AM EDT	0	0	0
May 28, 1:00 AM EDT	0	0	0
May 28, 1:20 AM EDT	0	0	0
May 28, 1:40 AM EDT	0	0	0
May 28, 2:00 AM EDT	0	0	0
May 28, 2:20 AM EDT	0	0	0
May 28, 2:40 AM EDT	0	0	0
May 28, 3:00 AM EDT	0	0	0
May 28, 3:20 AM EDT	0	0	0
May 28, 3:40 AM EDT	0	0	0
May 28, 4:00 AM EDT	0	0	0
May 28, 4:20 AM EDT	0	0	0
May 28, 4:40 AM EDT	0	0	0
May 28, 5:00 AM EDT	0	0	0
May 28, 5:20 AM EDT	0	0	0
May 28, 5:40 AM EDT	0	0	0
May 28, 6:00 AM EDT	0	0	0
May 28, 6:20 AM EDT	0	0	0
May 28, 6:40 AM EDT	0	0	0
May 28, 7:00 AM EDT	0	0	0
May 28, 7:20 AM EDT	0	0	0
May 28, 7:40 AM EDT	0	0	0
May 28, 8:00 AM EDT	0	0	0
May 28, 8:20 AM EDT	0	0	0
May 28, 8:40 AM EDT	0	0	0
May 28, 9:00 AM EDT	0	0	0
May 28, 9:20 AM EDT	0	0	0
May 28, 9:40 AM EDT	0	0	0
May 28, 10:00 AM EDT	0	0	0
May 28, 10:20 AM EDT	0	0	0
May 28, 10:40 AM EDT	0	0	0
May 28, 11:00 AM EDT	0	0	0
May 28, 11:20 AM EDT	0	0	0
May 28, 11:40 AM EDT	0	0	0
May 28, 12:00 PM EDT	0	0	0
May 28, 12:20 PM EDT	0	0	0
May 28, 12:40 PM EDT	0	0	0
May 28, 1:00 PM EDT	0	0	0
May 28, 1:20 PM EDT	0	0	0
May 28, 1:40 PM EDT	0	0	0
May 28, 2:00 PM EDT	0	0	0
May 28, 2:20 PM EDT	0	0	0
May 28, 2:40 PM EDT	0	0	0
May 28, 3:00 PM EDT	0	0	0
May 28, 3:20 PM EDT	0	0	0
May 28, 3:40 PM EDT	0	0	0
May 28, 4:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park, and Fort Saskatchewan.

City	Problem Type	Report Time
Edmonton	TV	40 minutes ago
Edmonton	E-mail	16 hours ago
Edmonton	Internet	1 day ago
Edmonton	Internet	2 days ago
Edmonton	Internet	4 days ago
Edmonton	Wi-fi	6 days ago

Nearby cities with recent reports

St. Albert

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

Mark Pavelich (@MarkPavelich) reported 9 minutes ago from Edmonton, Alberta
If I wanted to live in #Cuba with 6 hour outages I would. I don’t @Shawhelp #Brutal the Worst!
Mark Pavelich (@MarkPavelich) reported 14 minutes ago from Edmonton, Alberta
@mike_in_yvr @ShawInfo @Shawhelp No it doesn’t. I feel bad for you now. @ShawInfo #BRUTAL
Lindsay MacDermott (@LMacDerm) reported 16 minutes ago from Edmonton, Alberta
@Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!
A. Duncan (@ThisIsMeAt52) reported 17 minutes ago from Edmonton, Alberta
@Shawhelp Hello. We seem to have lost several channels. Please help.
Eric Petersen (@ericpet) reported 23 minutes ago from Edmonton, Alberta
@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.
Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 24 minutes ago from Edmonton, Alberta
@Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?
Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported 25 minutes ago from St. Albert, Alberta
@ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!
***** (@WillyGrant) reported 27 minutes ago from Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
Leslie Bush (@lesoteric) reported 29 minutes ago from Edmonton, Alberta
been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT
Lindsay MacDermott (@LMacDerm) reported 31 minutes ago from Edmonton, Alberta
@Shawhelp looking for some help! Services are out at home (nothing listed on area services map for disruption). Send you a DM!
Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 32 minutes ago from Edmonton, Alberta
Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg
#ThisIsBS (@JKerby_88) reported 35 minutes ago from St. Albert, Alberta
@Shawhelp That sucks I want to watch episode one before episode 2
Scott (@Slummer90) reported 40 minutes ago from Edmonton, Alberta
@Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.
Zain (@nyaznahk1996) reported 41 minutes ago from Edmonton, Alberta
@Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.
Chris LaBossiere (@ChrisLaBossiere) reported 45 minutes ago from Edmonton, Alberta
After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.
Pradeep Padmanabhan (@4PillarsEdm) reported 48 minutes ago from Edmonton, Alberta
@Shawhelp I had a rep call today and end the call "what is the point in talking with you". It is an abusive way to talk with an existing customer just because you cannot sell what you want. Where do I complain?
#ThisIsBS (@JKerby_88) reported 49 minutes ago from St. Albert, Alberta
@Shawhelp free range sucks tonight sound keeps cutting off & on why
doormouse (@GehlD) reported 55 minutes ago from Edmonton, Alberta
@Shawhelp be advised that the Equipment Guide for Shaw's Fibre+ Gateway 3.0 (XB8) is not available for the residential edmonton alberta market . i was given non accurate details about upgrading to newer equipment by ontario chat support.
***** (@WillyGrant) reported 55 minutes ago from Edmonton, Alberta
@Shawhelp Someone already looked into it and could not fix. They booked a technician to come out in 9 days. Why wouldn’t the person in the phone at Shaw have mentioned this? I’ll DM our info. I am not happy.
Tony Freddie Kuchar (@KuchTony) reported 56 minutes ago from Edmonton, Alberta
@Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Don T Beakunt (@truebusterflash) reported 4 minutes ago
@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers
Alex Snow (@Geodude96) reported 5 minutes ago
@Shawhelp My internet has been cutting out at least once a day for the past few weeks. Called in once before and was told there was a problem in my area but nothing has changed since then. I'm on Zoom at least once/week & need it reliable. Really getting sick of the bad service.
Alex Deggs (@Alex_Deggs) reported 9 minutes ago
@Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap
Dave W (@penskefile79) reported 9 minutes ago
@Shawhelp I need help. My cable keeps cutting out - to the point I can’t watch anything. The shows I recorded also have issues. Some of them have audio issues or are not accessible. I’ve tried to call a couple times - but the hold time is +1 hour and I just give up. Please help.
Sanjeev Lal (@Sanjeev_Lal72) reported 10 minutes ago
@Rogers @ShawInfo can we please get proper service no sound and glitchy feed for #mnf @CTV This is becoming a frequent issue last time Canucks game?
Mat Thomas (@EmptyUK) reported 11 minutes ago
@Shawhelp Hi, my internet is dead. Unplugged the router etc but it won’t come back. Help please.
Dave (@Danrek77) reported 11 minutes ago
@Shawhelp Yes, I didn’t even unbox this new one. I had contacted support immediately after taking the package from Purolator because the box looked trashed. My problem was the lady on support said nothing about bew hardware or when it might come, just the email with the QR Fed Ex label
Rick Alsop (@RickAlsop) reported 14 minutes ago
@Shawhelp how long will the Internet be down? My busiest day of the month
sarah (@punkwich) reported 14 minutes ago
lmao I switched my internet to my husband's name with @Rogers slash @ShawInfo and the nice man at the store said I had to call to cancel my current internet, can't do it in store, so I've called every day since Saturday and waited more than an hour on hold without getting thru
rc edwards (@f1redwards) reported 14 minutes ago
@Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.