Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T5H, T6L, T5T, T6W, T5R, T5A, T6E and T5W.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 01/10/2025 19:15

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (47%)

    Internet (47%)

  2. E-mail (20%)

    E-mail (20%)

  3. TV (15%)

    TV (15%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Wi-fi (8%)

    Wi-fi (8%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park and St. Albert.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton TV
CanadaEdmonton TV
CanadaSherwood Park Internet
CanadaEdmonton Total Blackout
CanadaEdmonton Internet
CanadaEdmonton TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • holla_g Mfon Inyang (@holla_g) reported from Edmonton, Alberta

    @ShawInfo my internet just went off some 30mins ago. Is there a service disruption in the Callingwood Area of Edmonton??

  • BenAngus Ben (@BenAngus) reported from Edmonton, Alberta

    For the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

  • DBlakeston Dave blackston (@DBlakeston) reported from Edmonton, Alberta

    @Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider

  • eagrise Emily Grise (@eagrise) reported from Edmonton, Alberta

    @Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help ๐Ÿ™

  • jonnyjazzno Jonny (@jonnyjazzno) reported from Edmonton, Alberta

    @Shawhelp Hey! I just sent a DM about my internet down

  • StevenGWalton Steven Walton (@StevenGWalton) reported from Edmonton, Alberta

    @Shawhelp Never mind. Apparently it is on one of the crave channels - the guide just doesnโ€™t show it. :) Iโ€™m good!

  • AvantRider Great Wall Of Troy (@AvantRider) reported from St. Albert, Alberta

    @Shawhelp My new bluecurve tv and internet is quite terrible. I canโ€™t connect to anyone with in app chat.

  • JKerby_88 ๐Ÿ…น๐Ÿ…พ๐Ÿ…ท๐Ÿ…ฝ ๐Ÿ…บ๐Ÿ…ด๐Ÿ†๐Ÿ…ฑ๐Ÿ†ˆ (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?

  • JKerby_88 ๐Ÿ…น๐Ÿ…พ๐Ÿ…ท๐Ÿ…ฝ ๐Ÿ…บ๐Ÿ…ด๐Ÿ†๐Ÿ…ฑ๐Ÿ†ˆ (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Well this sucks

  • KuchTony Tony Freddie Kuchar (@KuchTony) reported from Edmonton, Alberta

    @Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service Iโ€™ve been receiving on my Internet, but now on your support side with an agent. Iโ€™m VERY disappointed.

  • JKerby_88 John Kerby (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Internet is crap today too many people on it

  • BenAngus Ben (@BenAngus) reported from Edmonton, Alberta

    For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

  • ThisIsMeAt52 A. Duncan (@ThisIsMeAt52) reported from Edmonton, Alberta

    @Shawhelp Good morning Shaw. I have an โ€œno IPโ€ issue on my tv box. I called for technical support and was told 15-25 minutes. That was over 90 minutes ago!

  • JKerby_88 ๐Ÿ…น๐Ÿ…พ๐Ÿ…ท๐Ÿ…ฝ ๐Ÿ…บ๐Ÿ…ด๐Ÿ†๐Ÿ…ฑ๐Ÿ†ˆ (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine

  • Alfizzle18 Ernesto Alferez (@Alfizzle18) reported from Edmonton, Alberta

    @Shawhelp Hey! Several channels have been experiencing constant pixelation lately. Known issue? Or just me?

  • JKerby_88 ๐Ÿ…น๐Ÿ…พ๐Ÿ…ท๐Ÿ…ฝ ๐Ÿ…บ๐Ÿ…ด๐Ÿ†๐Ÿ…ฑ๐Ÿ†ˆ (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp issue with WiFi canโ€™t find it on my iPhone 11 Pro and if I do it doesnโ€™t stay connected

  • lexi_applebum ๐Ÿฆˆ๐Ÿ’Mrs. A-Cakes Shark๐Ÿ’๐Ÿฆˆ (@lexi_applebum) reported from Edmonton, Alberta

    @CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC

  • JKerby_88 ๐Ÿ…น๐Ÿ…พ๐Ÿ…ท๐Ÿ…ฝ ๐Ÿ…บ๐Ÿ…ด๐Ÿ†๐Ÿ…ฑ๐Ÿ†ˆ (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I have wait time is long usually your support on Twitter is way faster

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it wonโ€™t work at all. #HELPGRAMMA

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ddgrunau Daryl Grunau (@ddgrunau) reported

    @Shawhelp Thanks. Itโ€™s working again. Just strange outage I guess.

  • sadidrahimi Sadid Rahimi (@sadidrahimi) reported

    @shaw @Shawhelp bruh, you serious? Again? Why are yโ€™all down every 2 days #switchtoTELUS

  • FGiant18 FrostGiant18 (@FGiant18) reported

    @Shawhelp Hello. I need some help with something. I recently got a new TV, and the cord from my Shaw Box won't fit into my new TV. The adapter on the end of the cord is too big.

  • pgrundle Pat Grundle (@pgrundle) reported

    @Shawhelp Is there an issue with TV service in White Rock, BC? I can access recordings on the pvr.

  • lzack Laura Zacharuk (@lzack) reported

    @Shawhelp @ShawInfo horrible service still canโ€™t get on your website my account properly since August 2022.

  • PonziYT Ponzi (@PonziYT) reported

    @Shawhelp Shaw connection down in southeast Calgary ab, any updates?

  • JanBanno Jan Banno (@JanBanno) reported

    @Shawhelp Hi there, weโ€™re having error messages when we try to access our recorded shows on our bluecurve. Is there something wrong? Iโ€™ve done a full system refresh and a restart, but the issue is still there.

  • kickscootes Matt Fougere (@kickscootes) reported

    @shawhelp your internet wont let me use it. I was trying to use it. I have enough problems. Your internet is unreliable.

  • SpectraHC Spectra (@SpectraHC) reported

    2nd time Internet goes out randomly in the middle of the night. Thanks @ShawInfo ! Never using your internet again. Youโ€™re just as bad as rogers when it comes to basic internet needs and gaming.

  • dirklancer ๐ŸŽ‚ ๐Ÿšง Jeff Nachtigall (@dirklancer) reported

    Is anyone else in my 'hood having absolute **** internet service from @Shawhelp the last couple of months? New router a couple of weeks ago has done nothing.