Shaw outages and service status in Edmonton, Alberta
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Full Outage Map
- Shaw generated 1 outage signal in the last 24 hours around Edmonton, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 28, 11:25 PM EDT.
- Internet (81%)
- Wi-fi (9%)
- TV (7%)
- Total Blackout (2%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5X , T6L , T5Y , T5L , T5H and T5Z .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Fort Saskatchewan, Sherwood Park, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 13 hours ago |
|
Edmonton
|
Wi-fi | 2 days ago |
|
Edmonton
|
Internet | 2 days ago |
|
Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Internet | 4 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Emily Grise (@eagrise) reported from Edmonton, Alberta@Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'
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DaveCarels (@DaveCarels) reported from Edmonton, Alberta@Shawhelp I’ve done everything and have been on hold for an hour to make sure I don’t get billed for your poor ppv ordering performance
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Ronni Gordon (@Ronni__) reported from Edmonton, Alberta@Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it won’t work at all. #HELPGRAMMA
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Donna McKinnon (@illustratedword) reported from Edmonton, Alberta@Shawhelp Is there an outage in Edmonton? TV and internet not working.
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Ruth Kelly (@RuthKewlistmum) reported from St. Albert, Alberta@josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta"hopefully fourth time is a charm!" great service from @Shawhelp
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Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported from Edmonton, Alberta@Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?
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DE (@FlyingFiveCAN) reported from Edmonton, AlbertaChecking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible
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***** (@WillyGrant) reported from Edmonton, Alberta@Shawhelp you shouldn’t treat your customers that way. How that person is a supervisor is beyond me. He has no people skills.
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#ThisIsBS (@JKerby_88) reported from St. Albert, Alberta@Shawhelp Yes no option to sign in using cable provider after this weeks big @WWE app update
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Mfon Inyang (@holla_g) reported from Edmonton, Alberta@ShawInfo my internet just went off some 30mins ago. Is there a service disruption in the Callingwood Area of Edmonton??
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Ben (@BenAngus) reported from Edmonton, AlbertaFor the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
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Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported from St. Albert, Alberta@ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!
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Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported from Edmonton, AlbertaAnyone else having trouble getting @MSNBC on @ShawInfo ? #yeg
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Leslie Bush (@lesoteric) reported from Edmonton, Albertaanother half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
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Joy (@autumnwhisperz) reported from Edmonton, Alberta@WerdEmUp @Shawhelp @TELUSsupport @RogersHelps @TekSavvyNetwork @TekSavvyBuzz @TekSavvyCSR Oh shit, had the wrong province picked!
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Floss Bosses (@yegFlossBosses) reported from Edmonton, AlbertaHas anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.
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Cathy Cech (@425cath) reported from Edmonton, Alberta@danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness it’s up today.
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#ThisIsBS (@JKerby_88) reported from St. Albert, Alberta@Shawhelp That sucks I want to watch episode one before episode 2
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Don T Beakunt (@truebusterflash) reported@Shawhelp I messaged you days ago without a response. Your app also won’t work so attempting to chat with tech support is not an option and now I’ve been on hold for 40min. Your sales calling to lock me in again is poor timing considering the current issues.
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Ugabug (@MaryPChipman) reported@Shawhelp I have a huge billing issue with Rogers/Shaw I need help with.
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MrYeti (@XLegitJetsFanX) reported@nobodyhky @Shawhelp Starlink buddy I switched and never will switch back
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OC_2030 (@oc_2030_vision) reported@Shawhelp No. It looks like someone found the issue when they came back to work on Monday … next time, please just have someone go to a TV and check for me please. Sometimes the easy way can be easy …
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Ugabug (@MaryPChipman) reported@Shawhelp Now the old TV box doesn't work & the new one to replace the defective one sent us won't arrive until Friday. This 'easy self-install' cost me a half-day & cost Rogers Shaw 3 hours of tech time, just so it could save a few bucks by not sending a techie. And we pay $$$$ for this.
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Jonathan (@jonismrnibs) reportedI miss the coaxial days. Live sports are delayed so bad that sports apps notifications go off first @Shawhelp
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Lynelle (@Bogey_Putt) reported@Shawhelp is there an outage in North Burnaby/Capitol Hill area? Internet, TV down as of about 9:15am and 5G is very weak signal only on cell? Status?
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Michelle Valancius (@howyougo) reportedShaw cable rogers cable NOT working anyone else #ShawMedia #rogerscable #shawcable @Shawhelp
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bc_2027 (@bc_2025_vision) reported@Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟