Shaw

Shaw Outage in Edmonton, Alberta

Problems detected at Shaw

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Edmonton come from postal codes T5T, T5H, T5X, T5C, T6X, T6W, T5G and T6T.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Shaw problems in the last 24 hours in Edmonton, Alberta

The following chart shows the number of reports that we have received about Shaw over the past 24 hours from users in Edmonton and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 09/21/2021 08:05

September 21: Problems at Shaw

Shaw is having issues since 03:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 63.72% Internet
  • TV 14.15% TV
  • Wi-fi 9.25% Wi-fi
  • Total Blackout 6.09% Total Blackout
  • E-mail 4.98% E-mail
  • Phone 1.80% Phone

Shaw Outage Map Near Edmonton, Alberta

The most recent outage reports and issues originated from Edmonton, Sherwood Park, St. Albert, Fort Saskatchewan and St. Albert.

CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Wi-fi
CanadaEdmonton Wi-fi
CanadaEdmonton Total Blackout
CanadaEdmonton Internet

Shaw in Edmonton, Alberta Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:
  • Slummer90 Scott (@Slummer90) reported from Edmonton, Alberta

    @Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.

  • sandwichdYEG maria cristina (@sandwichdYEG) reported from Edmonton, Alberta

    @Shawhelp hi I was wondering if Shaw WiFi services are down ?

  • nyaznahk1996 Zain (@nyaznahk1996) reported from Edmonton, Alberta

    @Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.

  • big_fan2019 𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported from St. Albert, Alberta

    @Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.

  • Roopanova X - ⓁⒺⓇⓄⓄⓅ ⒿⒶⓂⒺⓈ 🇨🇦 🦁🐍 (@Roopanova) reported from Edmonton, Alberta

    @Shawhelp Sorry to say this is the second time in a week I've been having issues. I have a new modem and everything. We are paying for good quality strong connection. Getting terrible service of late. This is in the Riverbend area of Edmonton.

  • CKuziemsky Craig Kuziemsky (@CKuziemsky) reported from Edmonton, Alberta

    @Shawhelp our phone and internet is down in SW Edmonton?

  • PNM_79 Nick (@PNM_79) reported from Edmonton, Alberta

    @Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!

  • PrairieDill Dylan Sloan (they/them) (@PrairieDill) reported from Edmonton, Alberta

    @Shawhelp down in central #yeg?

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp Happy Friday Shaw peeps... wondering if you can check the connection for me, I’m trying to work, but it’s so slow everything is timing out. Also reads privacy warnings on my wifi!!!! #helptodayplease.

  • nokihu Nikki (@nokihu) reported from Edmonton, Alberta

    @Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef

  • ChrisLaBossiere Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?

  • TheRealMovieGuy Guy Lavallee (@TheRealMovieGuy) reported from Edmonton, Alberta

    @Shawhelp why is NHL Centre Ice not working!?? I pay for all out of market games, most channels not working, including Jets Leafs game!!

  • ryzshrn Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    I am sitting here at my moms place at her internet speed is disturbingly slow. Called @Shawhelp to ask what gives and I am embarrassed by the plans and customer service offered. Hey @TELUSsupport think you can help my mom out? Looking for basic internet that’s at a decent speed.

  • 425cath Cathy Cech (@425cath) reported from Edmonton, Alberta

    @danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness it’s up today.

  • 4PillarsEdm Pradeep Padmanabhan (@4PillarsEdm) reported from Edmonton, Alberta

    @Shawhelp I had a rep call today and end the call "what is the point in talking with you". It is an abusive way to talk with an existing customer just because you cannot sell what you want. Where do I complain?

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE

  • illustratedword Donna McKinnon (@illustratedword) reported from Edmonton, Alberta

    @Shawhelp Is there an outage in Edmonton? TV and internet not working.

  • LMacDerm Lindsay MacDermott (@LMacDerm) reported from Edmonton, Alberta

    @Shawhelp looking for some help! Services are out at home (nothing listed on area services map for disruption). Send you a DM!

  • yegFlossBosses Floss Bosses (@yegFlossBosses) reported from Edmonton, Alberta

    Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • WpgSportsNerd Rob (@WpgSportsNerd) reported

    Shaw cable and internet are down apparently. At our place at least.. @Shawhelp

  • Chris20702939 Chris Dixon (@Chris20702939) reported

    @Shawhelp It seems like I'm not the only one. There's a bunch of us tow truck operator fans tweeting back and forth and they have problems as well. It is so strange that we are getting the background music fine, just no voices. I don't think Shaw is the problem...

  • Chris20702939 Chris Dixon (@Chris20702939) reported

    @Shawhelp very strange problem right now. I'm watching Highway Thru Hell and the background music is on so I know my volume is working, but I'm not getting any of the conversation nor the narrator. The commercials are working perfectly 🙄

  • Ninsong3 Ninsong (@Ninsong3) reported

    @Shawhelp WHY is it taking a month to fix an issue affecting this areas internet. I can barely use mine. Losing work, losing money, might lose my job. Get this sorted already! I have no words for this kind of service

  • Andiecamille Andie Stewart (@Andiecamille) reported

    @Shawhelp I off the phone with a @ShawInfo rep who actually confirmed that if I don’t sign a 2year contract, the rate for the same service is not guaranteed. I don’t know anyone who even has cable anymore, this is a horrible way to retain your existing clients. @BBB_BC

  • tslevi Tommy Levi (@tslevi) reported

    @Shawhelp Yeah, I actually have my 2.4 and 5G separated out because band steering causes some issues with my devices. It's not a range issue (I have an extender), the modem is white, it just disappears entirely. Even sitting on it it's not detectable. Cycling the router brings it back.

  • grumpy_kitty Exhausted Cupcake🖤💀👻💜 (@grumpy_kitty) reported

    Called @Shawhelp today to see about getting a new modem mailed to us since ours is old & we've been having slow wifi for weeks. But of course, while talking to them, speeds were fine & the guy said I'd have to upgrade my plan to get a new one. -__-

  • tslevi Tommy Levi (@tslevi) reported

    @Shawhelp my 5g network keeps disappearing

  • Ninsong3 Ninsong (@Ninsong3) reported

    @Shawhelp My service call I confirmed 4x got lost??? Still with terrible internet after a week and no sign of it getting repaired

  • GusFowler Joe Quixotic (@GusFowler) reported

    Hey @Shawhelp I've received a sales call from one of your agents every couple of months all year, despite telling each of them that I hate your company and service and will never do business with you again. What gives?