Shaw Outage Report in Edmonton, Alberta
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Edmonton come from postal codes T5H, T5T, T5R, T6W, T5A, T5L, T5Z and T5K.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 20: Problems at Shaw
Shaw is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (61%)
-
TV (12%)
-
Wi-fi (11%)
-
Total Blackout (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, St. Albert and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Total Blackout | |
| Edmonton |
||
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
-
Tracy ⸮ Sarcasm PR Manager
(@YegTracy) reported
from
Edmonton, Alberta
@Shawhelp Good morning our Internet and TV are offline in Wildrose YEG is it just us or is there a problem like last week?
-
John Muir
(@muirjohn) reported
from
Edmonton, Alberta
@mylesbosch @Shawhelp Pretty poor customer service
-
Ruth Kelly
(@RuthKewlistmum) reported
from
St. Albert, Alberta
@josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.
-
Ernesto Alferez
(@Alfizzle18) reported
from
Edmonton, Alberta
@Shawhelp Hey! Several channels have been experiencing constant pixelation lately. Known issue? Or just me?
-
A. Duncan
(@ThisIsMeAt52) reported
from
Edmonton, Alberta
@Shawhelp Good morning Shaw. I have an “no IP” issue on my tv box. I called for technical support and was told 15-25 minutes. That was over 90 minutes ago!
-
Ben
(@BenAngus) reported
from
Edmonton, Alberta
For the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
-
Chris LaBossiere 🚠
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
For over 6 weeks, our cable feed has not worked. Over half of our channels are pixelated ‘ unable to watch. @Shawhelp hasn’t helped. With two trips here, blaming a feed problem outside the house, and providing no updates. This is just a desperate escalation on NFL Sunday!
-
John Muir
(@muirjohn) reported
from
Edmonton, Alberta
@TPHogan @Shawhelp lol see. The worst
-
🅹🅾🅷🅽 🅺🅴🆁🅱🆈
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp Well this sucks
-
Tracy ⸮ Sarcasm PR Manager
(@YegTracy) reported
from
Edmonton, Alberta
@Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?
-
Chris LaBossiere 🚠
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
@DavidDa111877 @Shawhelp We’re moving in three months and will probably do just that. The problem is that I would rather stab my eyeballs before deal with utility companies.
-
Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
-
🅹🅾🅷🅽 🅺🅴🆁🅱🆈
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp I have wait time is long usually your support on Twitter is way faster
-
🅹🅾🅷🅽 🅺🅴🆁🅱🆈
(@JKerby_88) reported
from
St. Albert, Alberta
@Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected
-
Ronni Gordon
(@Ronni__) reported
from
Edmonton, Alberta
@Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it won’t work at all. #HELPGRAMMA
-
🦈💍Mrs. A-Cakes Shark💍🦈
(@lexi_applebum) reported
from
Edmonton, Alberta
@CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC
-
Steven Walton
(@StevenGWalton) reported
from
Edmonton, Alberta
@Shawhelp Never mind. Apparently it is on one of the crave channels - the guide just doesn’t show it. :) I’m good!
-
Ben
(@BenAngus) reported
from
Edmonton, Alberta
For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
-
Jonny
(@jonnyjazzno) reported
from
Edmonton, Alberta
@Shawhelp Hey! I just sent a DM about my internet down
-
Dave blackston
(@DBlakeston) reported
from
Edmonton, Alberta
@Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Curt Dittmer
(@Steelers0867) reported
from
Saskatoon, Saskatchewan
@Shawhelp I asked earlier this week why the TSN 4K channel keeps cutting out at exactly 8PM (MST) time for the World Junior games. The response I got was that it was a TSN issue. I checked with TSN and they are broadcasting the games in full in 4K until the end of each game.
-
Ken Escueta
(@KenEscueta) reported
No internet during the Christmas holidays is not a good experience. @Shawhelp . Still no ETA or end in sight for the Brentwood area outage. Unreal :)
-
Kyle Bryan
(@KyleBryan) reported
@pfak @Shawhelp @TSN_Sports I’ve been with Shaw for 15 years… Reliable service and support when needed. The lack of 4K programming is frustrating but that’s not all on Shaw.
-
Mark Brolund
(@MarkBrolund) reported
As proof to @Shawhelp being the issue with TSN4K cutting out early during games. Did not air the Austria/Germany game in 4k because the start time changed. Did air Raptors game on TSN4k not in 4k in the original scheduled spot for hockey.
-
LallyA
(@LallyAd) reported
@KenHBM @RogersHelps @Shawhelp installed that into my cable box thing can I tell you my internet runs a lot smoother I get 145 up and 1.6gbps down or 2.1gbps down
-
Curtis Cr
(@craiger_8) reported
@Shawhelp @TSN_Sports @TELUSsupport do you have this issue on 4K Channel for the #wjc23 ?
-
Big Easy 88
(@Bigjks88) reported
@Shawhelp can we get an explanation as to 3 days of zero shaw services!! There is zero explanation on the outage site and yet other areas completely restored, @TELUS is looking better after this last couple days
-
Shane Westcott
(@CalgaryShane) reported
@Shawhelp Getting close to 4 days of outage and no update other than technicians are on-site working on it. You know this isn’t right. Please provide some information.
-
Jon Doonanco 🇺🇦
(@JDoonanco) reported
@ShawInfo after my experience with @bell I’m ready to switch but please kill that terrible singing commercial
-
Mark Brolund
(@MarkBrolund) reported
@Shawhelp @tims_35 You do have control though when you sign the channel off in the middle of an event. The problem wasnt nothing was on. It was you switched it off with 8 mins left in what was on. Did the same thing to the Grey Cup.