Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T5H, T6W, T6R, T5T, T6L, T5X, T5Y and T5P.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 12/03/2025 07:00

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (65%)

    Internet (65%)

  2. TV (12%)

    TV (12%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park and Fort Saskatchewan.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton TV
CanadaSt. Albert TV
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Yes no option to sign in using cable provider after this weeks big @WWE app update

  • MarkPavelich Mark Pavelich (@MarkPavelich) reported from Edmonton, Alberta

    @mike_in_yvr @ShawInfo @Shawhelp No it doesn’t. I feel bad for you now. @ShawInfo #BRUTAL

  • Skyeseeker Skyeseeker (@Skyeseeker) reported from Edmonton, Alberta

    @Shawhelp Hi, many cable channels have no signal (are black) at the moment. In downtown Edmonton.

  • autumnwhisperz Joy (@autumnwhisperz) reported from Edmonton, Alberta

    @WerdEmUp @Shawhelp @TELUSsupport @RogersHelps @TekSavvyNetwork @TekSavvyBuzz @TekSavvyCSR Oh shit, had the wrong province picked!

  • DickRichie14 Dick Richie (@DickRichie14) reported from Edmonton, Alberta

    WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp No they told me via WWE Network Support Chat

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp Why can’t I login to the @WWENetwork using my Show Go login information

  • DaveCarels DaveCarels (@DaveCarels) reported from Edmonton, Alberta

    @Shawhelp I’ve done everything and have been on hold for an hour to make sure I don’t get billed for your poor ppv ordering performance

  • MarkPavelich Mark Pavelich (@MarkPavelich) reported from Edmonton, Alberta

    @Shawhelp It’s NOT WORKING ALL DAY!

  • DaveCarels DaveCarels (@DaveCarels) reported from Edmonton, Alberta

    @Shawhelp @JRog55 This is the second Saturday night Shaw PPV has screwed up. Your service sucks

  • CVChomes Cory Clendenning (@CVChomes) reported from Edmonton, Alberta

    @mikebrandon90 @Shawhelp nope..representative couldn't help...90 mins on phone..transferred me to diff dept and I left for @1strnd to watch fights....poor performance Shaw

  • ChrisLaBossiere Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, Alberta

    After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

  • DickRichie14 Dick Richie (@DickRichie14) reported from Edmonton, Alberta

    WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp @dc1385 Still having this issue

  • CVChomes Cory Clendenning (@CVChomes) reported from Edmonton, Alberta

    @Shawhelp BS..on phone with support and they cang figure it out after 30.mins

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @dc1385 @Shawhelp Any updates on login

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I can’t login @CraveCanada on my MacBook because it thinks my password is wrong but it’s not because I can login to the CraveTV app on my iPad no problem but can’t say the same thing for that on my MacBook please help

  • slav_metalurges slavo cech (@slav_metalurges) reported from Edmonton, Alberta

    @Waynthurson @Shawhelp First gen too slow. The phone it is.

  • EstateNest ESTATE NEST INC. (@EstateNest) reported from Edmonton, Alberta

    @ShawInfo worst service on hold for 2hours :31 minutes thank you to the loyalty department of Shaw @ShawInfo brilliant logo shall be we @shawinfo stand for screwing happiness and waittimes sky ticketing

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp free range sucks tonight sound keeps cutting off & on why

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • kafnewell Ken Newell (@kafnewell) reported

    @Shawhelp telephone seems to be down in Prince George, BC

  • DmanSmith Dan Smith (@DmanSmith) reported

    After a clear head and decent night sleep I put aside my anger @Shawhelp and did some troubleshooting I would expect the tech to do. Turns out the signal booster is defective. Bypassing it I now have cable and internet to watch the World Juniors!

  • klem_darcie Darcie Klem (@klem_darcie) reported

    @Shawhelp @ChrisLaBossiere Chris is not the only one frustrated and dissatisfied with customer support... staff are polite but so limited in fixing issues. Shaw needs to get your crap together fast. Too expensive, so many cancelled channels, can’t provide acceptable tech support to fix issues.

  • Joe8Pack The Progression (@Joe8Pack) reported

    Pt 2 > It was clearly communicated to us that we got the $200 dollar credit. The service does not start until the 31st and yet we saw yesterday that our credit card had already been billed for the first month IN FULL. @Shawhelp, if this is how it STARTS, we may have to cancel.

  • pinkman31 the dichotomy (@pinkman31) reported

    .@Shawhelp thanks to your terrible service, my Christmas holidays Netflix plans are ruined. Even in these advanced times, you take 15 days to send a technician. One positive for me is the contract is expiring very soon. Will be very happy to leave you guys. Thanks but no thanks.

  • JonLueke Dr. Viking Hat. (@JonLueke) reported

    @ChrisLaBossiere @Shawhelp @TELUS It really depends on "what's available" in your area. There's no Telus Fibre Optic where I live, but the "Shaw cable utility box" is on my property. From a customer service perspective, I would have already switched. I'm a captive audience, based on what's available.

  • jwloco Jerry winslow (@jwloco) reported

    @Shawhelp so no internet TV or phone service, I have reset modem to no avail, in northern Alberta, any issues currently or am I alone here?

  • rob_petrovic Rob Petrovic (@rob_petrovic) reported

    @ChrisLaBossiere @Shawhelp @TELUS After 25 years, I dumped Shaw (a year ago) for Telus Pure Fibre. What a difference in terms of customer service and reliable performance hands down.

  • terryballantyn7 terry ballantyne (@terryballantyn7) reported

    @ChrisLaBossiere @Shawhelp @TELUS Shaw customer here - wifi goes out all the time. Every call is the same...unplug, yadda, yadda still no change in 9 months! Looking into Telus in new year!

  • JayeMcJaye Jaye McJaye (@JayeMcJaye) reported

    .@Shawhelp I am moving Jan 22nd, but you inexplicably processed my move today. You say it may take up to 3 business days to restore service. That is a week from now. How am I supposed to work in the meantime? Unacceptable.