Shaw outages and service status in Edmonton, Alberta
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Full Outage Map
- Shaw generated 3 outage signals in the last 24 hours around Edmonton, including 3 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and TV.
- The most recent signal from this area was received Aug 14, 11:05 PM EDT.
- Internet (60%)
- E-mail (14%)
- TV (14%)
- Wi-fi (10%)
- Total Blackout (3%)
The latest reports from users having issues in Edmonton come from postal codes T6W , T5T , T5X , T6J , T5Y , T5H , T5A and T6L .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Edmonton, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edmonton, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Sherwood Park, St. Albert, and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
TV | 7 hours ago |
|
Edmonton
|
Internet | 15 hours ago |
|
Edmonton
|
Internet | 18 hours ago |
|
Edmonton
|
Total Blackout | 2 days ago |
|
Edmonton
|
Internet | 2 days ago |
|
Sherwood Park
|
3 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Edmonton, Alberta
Latest outage, problems and issue reports in Edmonton and nearby locations:
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Tony Freddie Kuchar (@KuchTony) reported from Edmonton, Alberta@Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, AlbertaIf traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
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maria cristina (@sandwichdYEG) reported from Edmonton, Alberta@Shawhelp hi I was wondering if Shaw WiFi services are down ?
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🦈💍Mrs. A-Cakes Shark💍🦈 (@lexi_applebum) reported from Edmonton, Alberta@CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC
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Scott (@Slummer90) reported from Edmonton, Alberta@Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.
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🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta@Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?
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***** (@WillyGrant) reported from Edmonton, AlbertaI spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.
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🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta@Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected
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***** (@WillyGrant) reported from Edmonton, AlbertaI’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
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A. Duncan (@ThisIsMeAt52) reported from Edmonton, Alberta@Shawhelp Good morning Shaw. I have an “no IP” issue on my tv box. I called for technical support and was told 15-25 minutes. That was over 90 minutes ago!
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Donna McKinnon (@illustratedword) reported from Edmonton, Alberta@Shawhelp Hey there just got an email asking me to verify my Shaw account. As a long time customer, this seems fishy. Is this a scam? It looks legit.
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John Kerby (@JKerby_88) reported from Edmonton, Alberta@Shawhelp I need to because the app TV Guide needs one to fix my issue
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta"hopefully fourth time is a charm!" great service from @Shawhelp
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Ronni Gordon (@Ronni__) reported from Edmonton, Alberta@Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.
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Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported from Edmonton, Alberta@ShawInfo “now connecting you your entertainment experience. BULLSHIT This is the worst ******* service in the world. And I pay REAL ******* $$ to be cheated and ****** over by them. #yyc #yeg
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Joanne Norum (@jnorum) reported from Edmonton, Alberta@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
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Craig Kuziemsky (@CKuziemsky) reported from Edmonton, Alberta@Shawhelp our phone and internet is down in SW Edmonton?
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Eric Petersen (@ericpet) reported from Edmonton, AlbertaSpending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.
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Leslie Bush (@lesoteric) reported from Edmonton, Albertaanother half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Hugh Gillis 🇨🇦 (@hgillis) reported@Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?
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Matthew Johnson (@McJohnson922) reported@Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Ugabug (@MaryPChipman) reported@Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again
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Drimint (@RisenRealm) reported@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
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TheDog (@rockiedogg) reported@shawhelp was does the golf channel break down and freeze every weekday from 12:00 to 3:00 Starts stops freezes and than sorry we are having trouble try again later ??
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Rick Alsop (@RickAlsop) reported@Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.
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Don T Beakunt (@truebusterflash) reported@Shawhelp Aaarrrrrgh, 7th time it’s asked me to sign in!
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Hexadus (@Mr_Hexadus) reported(Looks over @ShawInfo) are you ******* around? #shawcable I can see that network flow.. are you collecting payments that would otherwise misrepresent what you are capable of?.. we are watching scheduled time outs...
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Ugabug (@MaryPChipman) reported@Shawhelp I'll try moving the extender to be closer to the box first. If that doesn't work, I'll contact you again.