Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6W, T5H, T5T, T5X, T6L, T5Y, T6R and T6T.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 11/17/2025 12:10

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Sherwood Park and Fort Saskatchewan.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Total Blackout
CanadaEdmonton E-mail
CanadaEdmonton Internet
CanadaSt. Albert TV
CanadaEdmonton Internet
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

  • EstateNest ESTATE NEST INC. (@EstateNest) reported from Edmonton, Alberta

    @ShawInfo worst service on hold for 2hours :31 minutes thank you to the loyalty department of Shaw @ShawInfo brilliant logo shall be we @shawinfo stand for screwing happiness and waittimes sky ticketing

  • FlyingFiveCAN DE (@FlyingFiveCAN) reported from Edmonton, Alberta

    Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    .@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from Edmonton, Alberta

    @Sportsnet I can’t login via @ShawInfo

  • gqkeroppi Horace (@gqkeroppi) reported from Edmonton, Alberta

    @Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

  • DickRichie14 Dick Richie (@DickRichie14) reported from Edmonton, Alberta

    WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

  • jnorum Joanne Norum (@jnorum) reported from Edmonton, Alberta

    @TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    @Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp That sucks I want to watch episode one before episode 2

  • phil2twit Phil (@phil2twit) reported from Edmonton, Alberta

    @ShawInfo Shaw support sucks

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT

  • DickRichie14 Dick Richie (@DickRichie14) reported from Edmonton, Alberta

    WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp free range sucks tonight sound keeps cutting off & on why

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    "hopefully fourth time is a charm!" great service from @Shawhelp

  • davesawchuk Dave Sawchuk (@davesawchuk) reported from Edmonton, Alberta

    I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.

  • JasonWiwadBP Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta

    @ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.

  • CVChomes Cory Clendenning (@CVChomes) reported from Edmonton, Alberta

    @Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.

  • ChrisLaBossiere Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, Alberta

    After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • arista_photos Arista (She/her, elle) (@arista_photos) reported

    @Shawhelp 🤬 I genuinely disappointed that I am being forced to use the the cable instead of the apps on Apple TV. I prefer keeping Apple TV & other apps out of Shaw cable because of accessibility. The captioning is fixed and so tiny that I have squint my eyes. I can’t fix it 1/

  • sohpurr Soh (@sohpurr) reported

    @Shawhelp I asked a customer service agent/manager to have her manager call me and she said she's on vacation and there is only one manager in all of Shaw. She advised me to file a complaint with CCTS

  • Mitch44D David Mitchell (@Mitch44D) reported

    Reach out to discuss a new customer opportunity please do so. @Shawhelp I don’t appreciate two price increases in two months. May 2022 bill goes from $167 to $197 then next month up to $207?? Internet continually being slow and little to no channels on your programming.

  • LGSentinel L Graves (@LGSentinel) reported

    @TheJenRollins @telusmobility I've found @Shawhelp was the best of the 3 major Cdn internet/phone providers because I could phone, quickly get a human who had the knowledge and was empowered to help. Actual internet service quickly became too $$$ & less reliable so–>Telus but phoning in is a 1.5 hr nightmare.

  • SuzKantner Suz Kantner (@SuzKantner) reported

    @Shawhelp - is the service down? I cannot log into MyShaw/Shaw.ca at all. Keeps saying "the site can't be reached/the connection was reset" no matter which way I try - on desktop, thru app, nada.

  • MorganChelsea Captain Morgan (@MorganChelsea) reported

    @Shawhelp Hey @Shawhelp, how about you get some technicians working on getting our services back up and running? Our area has been out since Friday and NOTHING has been done. Five calls with support now to get zero answers. “They’re working on it” doesn’t mean anything anymore.

  • TerryPettigrew1 Terry Pettigrew (@TerryPettigrew1) reported

    @Shawhelp If I'm at home and have WiFi Calling enabled no problem I can make and receive calls and texts. As soon as I go anywhere data stops working, I can't send/receive texts and I can't make calls. Things like Google Maps won't work, can't stream music, can't even dial 611.

  • MorganChelsea Captain Morgan (@MorganChelsea) reported

    @Shawhelp Our outage isn’t even showing on your status page, and the “Good news! There aren’t any outages” message has been quite the slap in the face. Another part of town has techs working and they’ve only been out since this morning. What gives?

  • 3Peopleandadog MD1999 (@3Peopleandadog) reported

    @Shawhelp The SHAW “service” we pay for really sucks. This will be the 2nd time this year we will have to change our PVR, loose all the recordings after waiting days for service. We also had to wait 3 days for a snail mail replacement remote ctrl. in a city of 1 Mill.😡 UR about 2B Dumped.

  • westcoastguybc WestCoastGuyBC (@westcoastguybc) reported

    @Shawhelp Internet services down in Willoughby for over 2 hours. Hope its online soon!