Shaw

Shaw Outage Report in Edmonton, Alberta

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The latest reports from users having issues in Edmonton come from postal codes T6W, T6L, T5H, T5T, T5Y, T5X, T6J and T5P.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Edmonton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Edmonton, Alberta 01/30/2026 10:35

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Edmonton, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Fort Saskatchewan, St. Albert and Sherwood Park.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton TV
CanadaEdmonton Wi-fi
CanadaEdmonton TV
CanadaEdmonton Internet
CanadaEdmonton TV
CanadaFort Saskatchewan Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

  • PrairieDill Dylan Sloan (they/them) (@PrairieDill) reported from Edmonton, Alberta

    @Shawhelp down in central #yeg?

  • yegFlossBosses Floss Bosses (@yegFlossBosses) reported from Edmonton, Alberta

    Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp Happy Friday Shaw peeps... wondering if you can check the connection for me, I’m trying to work, but it’s so slow everything is timing out. Also reads privacy warnings on my wifi!!!! #helptodayplease.

  • ChrisLaBossiere Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?

  • ryzshrn Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    I am sitting here at my moms place at her internet speed is disturbingly slow. Called @Shawhelp to ask what gives and I am embarrassed by the plans and customer service offered. Hey @TELUSsupport think you can help my mom out? Looking for basic internet that’s at a decent speed.

  • CKuziemsky Craig Kuziemsky (@CKuziemsky) reported from Edmonton, Alberta

    @Shawhelp our phone and internet is down in SW Edmonton?

  • nokihu Nikki (@nokihu) reported from Edmonton, Alberta

    @Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.

  • TheRealMovieGuy Guy Lavallee (@TheRealMovieGuy) reported from Edmonton, Alberta

    @Shawhelp why is NHL Centre Ice not working!?? I pay for all out of market games, most channels not working, including Jets Leafs game!!

  • big_fan2019 𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported from St. Albert, Alberta

    @Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem

  • ThisIsMeAt52 A. Duncan (@ThisIsMeAt52) reported from Edmonton, Alberta

    @Shawhelp Hello. We seem to have lost several channels. Please help.

  • 425cath Cathy Cech (@425cath) reported from Edmonton, Alberta

    @danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness it’s up today.

  • LMacDerm Lindsay MacDermott (@LMacDerm) reported from Edmonton, Alberta

    @Shawhelp looking for some help! Services are out at home (nothing listed on area services map for disruption). Send you a DM!

  • PNM_79 Nick (@PNM_79) reported from Edmonton, Alberta

    @Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!

  • 4PillarsEdm Pradeep Padmanabhan (@4PillarsEdm) reported from Edmonton, Alberta

    @Shawhelp I had a rep call today and end the call "what is the point in talking with you". It is an abusive way to talk with an existing customer just because you cannot sell what you want. Where do I complain?

  • LMacDerm Lindsay MacDermott (@LMacDerm) reported from Edmonton, Alberta

    @Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!

  • illustratedword Donna McKinnon (@illustratedword) reported from Edmonton, Alberta

    @Shawhelp Is there an outage in Edmonton? TV and internet not working.

  • Roopanova X - ⓁⒺⓇⓄⓄⓅ ⒿⒶⓂⒺⓈ 🇨🇦 🦁🐍 (@Roopanova) reported from Edmonton, Alberta

    @Shawhelp Sorry to say this is the second time in a week I've been having issues. I have a new modem and everything. We are paying for good quality strong connection. Getting terrible service of late. This is in the Riverbend area of Edmonton.

  • sandwichdYEG maria cristina (@sandwichdYEG) reported from Edmonton, Alberta

    @Shawhelp hi there is — is there an outage in my area ?!? Every channel says “not authorized “

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • krissuggs RunDaJewels (@krissuggs) reported

    @Shawhelp Check your dm inbox, I have sent you multiple with no help over past few years. Looks like next course of action is to get news organizations involved because maybe then you will take this seriously

  • catester Cate Eales ☕ (@catester) reported

    @Shawhelp Is there anywere I can see an ETR on the outage affecting our #ShawCable service in Kelowna? Internet is up again (Yay!) but TV is not.

  • joellerturner Joelle Turner (@joellerturner) reported

    @Shawhelp @AuntieCherry72 Our Shaw services are down too @Shawhelp

  • IanAchille Ian Achille (@IanAchille) reported

    @Shawhelp is internet service down in Edmonton? Doesn’t seem to be working.

  • RomanOksiuta Roman Oksiuta (@RomanOksiuta) reported

    @Shawhelp Any outages in south Langley / Brookswood? Woke up to no internet connection. #help

  • kbelliveau professional depressionist (@kbelliveau) reported

    @Shawhelp Yes I've even fully restarted the router. Trees went down on lines here last night, power was out, but internet/cable still not working

  • rhibbsy Ryan Hibbs (@rhibbsy) reported

    @Shawhelp See, that’s the problem. You guys are just going to sit back and collect their money, unless they NOTICE that you’re charging them for something they aren’t getting. Well, they can certainly be made to notice. Which news agencies should I be contacting about this?

  • sumicatherine Sumi (@sumicatherine) reported

    @Shawhelp how often is your outage page updated? Myself and my neighbors have no service so I’m pretty sure it isn’t linked to each of us needed to reset our routers...

  • rhibbsy Ryan Hibbs (@rhibbsy) reported

    @Shawhelp No, you’re 100% lying. I was offered an upgrade to 100Mbps upload speed, and told that speed was the highest available in my area. I agreed, and I upgraded. After getting the new router, and testing the speed, and seeing that I didn’t get that, I chatted to customer support.

  • ChiachiDawn rebecca morgan (@ChiachiDawn) reported

    @Shawhelp a tech came today to repair my Internet cable because signal was low. I don’t have internet still.