Shaw Outage Report in Westbank, British Columbia

Problems in the last 24 hours in Westbank, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Westbank, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (53%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Westbank, British Columbia

The most recent Shaw outage reports came from the following cities: Kelowna, and West Kelowna.

City	Problem Type	Report Time
Kelowna	E-mail	7 days ago
Kelowna	TV	17 days ago
West Kelowna	TV	20 days ago
Kelowna	Internet	21 days ago
West Kelowna	TV	21 days ago
Kelowna	Phone	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Westbank, British Columbia

Latest outage, problems and issue reports in Westbank and nearby locations:

• 
  Cameron Craig (@CamJCraig) reported 18 minutes ago from Kelowna, British Columbia

  @Shawhelp Ok will do. Cancel please.

• 
  Denise E (@SUPokanagan) reported 34 minutes ago from Kelowna, British Columbia

  @TELUSsupport again, I do not have wifi. 4 th phone call today and no one seems to know how to fix it. I will now use a personal wifi to get through what need to do and I will schedule a Shaw connection for early next week. @Shawhelp @TELUSsupport @TELUS

• 
  Denise E (@SUPokanagan) reported 35 minutes ago from Kelowna, British Columbia

  @TELUSsupport I have been doing that for over 8 weeks!! Same problem existed and no one knows how to fix it!! 3 modems, many phone calls, was just on the phone with a technician again, after we hung up it died again @Shawhelp

• 
  Denise E (@SUPokanagan) reported 36 minutes ago from Kelowna, British Columbia

  @ShawInfo Dear Shaw, please take me back. I should never have left thinking the grass was greener. 🙄 @TELUSsupport is not helpful.

• 
  Denise E (@SUPokanagan) reported 36 minutes ago from Kelowna, British Columbia

  @TELUSsupport I can not believe after 8 weeks, 3 modems, 5 service tech visits and numerous phone calls I STILL don’t have wifi. Unbelievable bad service. @Shawhelp @TELUS

• 
  Liam Kidner (@liamkidner) reported 51 minutes ago from Kelowna, British Columbia

  @ShawInfo single-handedly the worst, most disgusting, disrespectful company I've ever had the displeasure of dealing with.

• 
  Denise E (@SUPokanagan) reported 55 minutes ago from Kelowna, British Columbia

  @CTVMcLaughlin @TELUSsupport It’s been down for 8 weeks. All I need right now is to go back to @Shawhelp

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris S (@Sztuman) reported 2 minutes ago

  @Shawhelp installed blue curve. should be called brown curve. works like ****. four interactions with shaw to get it to work and today they curve off from support chat.if this message fails to work back to telus which worked flawless.

• 
  mr kaswa (@mrkaswa) reported 3 minutes ago

  Once again @ShawInfo's service is down. (To be fair, it may not be their fault. It's always possible that BC ferries had a malfunction and ran down a telephone pole in Whalley.)

• 
  mr kaswa (@mrkaswa) reported 4 minutes ago

  @Shawhelp I gotta say it's kinda weak that the public page gets update while the "internal sources" you look at seemingly know nothing. I can see where, if I'm on the ball, no one on you end may know, but if a tech is on the way, every support channel should be notified.

• 
  mr kaswa (@mrkaswa) reported 5 minutes ago

  6 hours on and the only update after "please stay tuned for updates" was "we're working on it no ETA" 2 hours ago. I'd appreciate more Shaw info from @shawinfo. Did all the equipment burn up? Have you even tracked the problem?

• 
  Dr. Charlene Kotze (@Charlene_Kotze) reported 6 minutes ago

  @Shawhelp I’ll see if someone can help by phone.

• 
  Brian Battle (@BVBattle) reported 8 minutes ago

  @Shawhelp Was getting a message saying channel was temporarily unavailable, give us some time to fix it, then it would go to the previous channel. It seems to be ok now. Was able to go back to the begin of Jeopardy, I’m happy now. Thanks for the quick response

• 
  mr kaswa (@mrkaswa) reported 10 minutes ago

  @Shawhelp The issue you linked to claims to have been resolved. My issue is not resolved.

• 
  Bruce Shad (@wingsnation) reported 10 minutes ago

  @Shawhelp my voicemail is broken and none of your staff knows how to fix it, this is what happens when you don't train your staff

• 
  TheDude abides (@Shutup_Donnie) reported 16 minutes ago

  @shawhelp @shawdirect Spent 40 minutes in chat with support getting me to check internet speeds until I got a result he liked. Didn't help and I still lag and can hardly load videos/gifs. Great customer support #shawinternet #shaw #useless

• 
  JonyDice (@mefisto82) reported 18 minutes ago

  @Shawhelp Awful quality there isn't a day in the wifi signal fall down I though making and upgrade in the speed but even making that doesn't work and your instructions in the link are useless.