Shaw outages and service status in Westbank, British Columbia

Problems in the last 24 hours in Westbank, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Westbank, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westbank, British Columbia

The most recent Shaw outage reports came from the following cities: Kelowna, West Kelowna, and Regional District of Central Okanagan.

City	Problem Type	Report Time
Kelowna	Wi-fi	1 day ago
West Kelowna	Internet	17 days ago
Regional District of Central Okanagan	Internet	17 days ago
West Kelowna	E-mail	25 days ago
Kelowna	Internet	27 days ago
West Kelowna	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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Shaw Issues Reports Near Westbank, British Columbia

Latest outage, problems and issue reports in Westbank and nearby locations:

• 
  Leaf’s Pug 🎸🏒🇨🇦 (@howee62) reported 4 minutes ago from Kelowna, British Columbia

  Well I’m wrong according Shaw it’s #TSN who decided to blackout the #Leafs and #Oilers from 2016 in BC. Jokes on them I know who won. @ShawInfo #shaw

• 
  Denise E (@SUPokanagan) reported 12 minutes ago from Kelowna, British Columbia

  @TELUSsupport I have been doing that for over 8 weeks!! Same problem existed and no one knows how to fix it!! 3 modems, many phone calls, was just on the phone with a technician again, after we hung up it died again @Shawhelp

• 
  Denise E (@SUPokanagan) reported 15 minutes ago from Kelowna, British Columbia

  @CTVMcLaughlin @TELUSsupport It’s been down for 8 weeks. All I need right now is to go back to @Shawhelp

• 
  Denise E (@SUPokanagan) reported 16 minutes ago from Kelowna, British Columbia

  @TELUSsupport I can not believe after 8 weeks, 3 modems, 5 service tech visits and numerous phone calls I STILL don’t have wifi. Unbelievable bad service. @Shawhelp @TELUS

• 
  Troy Ryder (@troyryder) reported 24 minutes ago from Kelowna, British Columbia

  @Shawhelp internet and tv have just stopped working at my house here in Kelowna. Internet was down first and then tv 20+ minutes later

• 
  Denise E (@SUPokanagan) reported 27 minutes ago from Kelowna, British Columbia

  @ShawInfo Dear Shaw, please take me back. I should never have left thinking the grass was greener. 🙄 @TELUSsupport is not helpful.

• 
  Liam Kidner (@liamkidner) reported 30 minutes ago from Kelowna, British Columbia

  @ShawInfo single-handedly the worst, most disgusting, disrespectful company I've ever had the displeasure of dealing with.

• 
  Cameron Craig (@CamJCraig) reported 49 minutes ago from Kelowna, British Columbia

  @Shawhelp Ok will do. Cancel please.

• 
  Denise E (@SUPokanagan) reported 55 minutes ago from Kelowna, British Columbia

  @TELUSsupport again, I do not have wifi. 4 th phone call today and no one seems to know how to fix it. I will now use a personal wifi to get through what need to do and I will schedule a Shaw connection for early next week. @Shawhelp @TELUSsupport @TELUS

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bc_2027 (@bc_2025_vision) reported 5 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Jacob Tecson (@Jacob_Tecson431) reported 10 minutes ago

  I’ve been with @Shawhelp for about 4 Years and haven’t had any issues until @Rogers took over. Absolutely the worst internet service ever, the customer service team are very impatient, and the prices are terrible. I am a Rogers user and do not recommend anyone to use @Rogers

• 
  Sunny Pandher (@sunnypandherSP) reported 10 minutes ago

  @ShawInfo I've been on hold for 5 hours in the last 2 days and and an hour on the chat before it crashes. I need my bill adjusted. Please help

• 
  Marty Chan (@Marty_Chan) reported 11 minutes ago

  @Shawhelp Is the internet down in Edmonton Forest Heights? I can’t connect even after resetting my router.

• 
  Dani 🇨🇦 🕊️📿🇻🇦 (@Dani_NFLfan) reported 12 minutes ago

  @Shawhelp every week for like the last year since switching to Rogers, our tv cuts out lforcing us to plug and unplug the little black box & plug it in. It doesn’t happen with our downstairs tv. We also lose the sound and the way to fix it is to rewind and then ff.

• 
  O.A (@dae_j01) reported 13 minutes ago

  @Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.

• 
  Tyler ❄☕☃ (@Valomir) reported 14 minutes ago

  @Shawhelp There was no known outage. My mo-... *sob* my modem reached the end of it's lifecycle. It died doing it's duty; providing me with high speed internet access both via internet and Wi-Fi. *sob* I am forever grateful for its service and will cherish the memories we made.

• 
  Shari O'Neill (@ShariONeill12) reported 14 minutes ago

  @Shawhelp So you can't just put the effort in right now and let me know? Thanks. Horrible customer service.

• 
  b ☾ (@brandobrennan) reported 19 minutes ago

  @Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?

• 
  Quinn Mason MD (@boondocksdoc) reported 20 minutes ago

  @Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?