Shaw Outage in Kelowna, British Columbia

@Shawhelp internet and tv have just stopped working at my house here in Kelowna. Internet was down first and then tv 20+ minutes later

Well I’m wrong according Shaw it’s #TSN who decided to blackout the #Leafs and #Oilers from 2016 in BC. Jokes on them I know who won. @ShawInfo #shaw

@Shawhelp Ok will do. Cancel please.

@TELUSsupport again, I do not have wifi. 4 th phone call today and no one seems to know how to fix it. I will now use a personal wifi to get through what need to do and I will schedule a Shaw connection for early next week. @Shawhelp @TELUSsupport @TELUS

@TELUSsupport I have been doing that for over 8 weeks!! Same problem existed and no one knows how to fix it!! 3 modems, many phone calls, was just on the phone with a technician again, after we hung up it died again @Shawhelp

@TELUSsupport I can not believe after 8 weeks, 3 modems, 5 service tech visits and numerous phone calls I STILL don’t have wifi. Unbelievable bad service. @Shawhelp @TELUS

@CTVMcLaughlin @TELUSsupport It’s been down for 8 weeks. All I need right now is to go back to @Shawhelp

@ShawInfo Dear Shaw, please take me back. I should never have left thinking the grass was greener. 🙄 @TELUSsupport is not helpful.

@ShawInfo single-handedly the worst, most disgusting, disrespectful company I've ever had the displeasure of dealing with.

@Shawhelp is there an issue with internet in Port Moody BC? Network has been slow all day and now is completely down.

@Shawhelp Is there a service outage in Eaat Vancouver? Not posted on your website but my daughter is messaging me that our internet is down.

@Shawhelp I was on a call to Shaw for an hour yesterday and the issue couldn’t be resolved. A technician came today and said that VOD was out but he would let us know when it was back up and running.

@brittvine @ShawInfo I am very disappointed @Shawhelp would treat you this way rather than provide the technical support you were wanting to fix their issue!

BEST PART after repairing the malfunctioning hardware causing our intermittent wifi issues (Shaw’s problem, not mine!) the @ShawInfo tech misdiagnosed our Ethernet issue. I graciously offered him coaching.

I’m not sure who needs coaching to connect to wifi, but want to bet that one of these things influenced my perceived credibility in the eyes of @shawinfo technicians and customer service agents?

I have a few thoughts after spending 2 weeks trying to convince @shawinfo there was an issue with my company’s internet. But first, please note that when Shaw finally agreed to send a technician it was to offer me COACHING SUPPORT to get connected. #womeninbusiness #Canada #yyc

@shawhelp also a Surrey resident having issues with internet access. My roommate and I both WFH this is no good.

I still don't know how Telus is still in business. I ordered their services 2 weeks ago and nothing was done. NOTHING. I ordered Shaw internet YESTERDAY and TODAY (it just arrived!), it is in my hands! @ShawInfo 10x0 @TELUS Shaw has better customer service and are more efficient!

@Shawhelp hi. I am from Surrey, Cloverdale, BC. We have service interruptions for bother TV and Internet. Is there any of who could help?