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Shaw Outage Report in West Kelowna, British Columbia

Why is my Shaw service not working?

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The latest reports from users having issues in West Kelowna come from postal codes V4T .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in West Kelowna, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West Kelowna, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 53% Internet (53%)
  • 19% TV (19%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Live Outage Map Near West Kelowna, British Columbia

The most recent Shaw outage reports came from the following cities: Kelowna, West Kelowna, and Lake Country.

CityProblem TypeReport Time
Kelowna E-mail 7 days ago
Kelowna TV 16 days ago
West Kelowna TV 20 days ago
Kelowna Internet 21 days ago
West Kelowna TV 21 days ago
Kelowna Phone 23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near West Kelowna, British Columbia

Latest outage, problems and issue reports in West Kelowna and nearby locations:

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @TELUSsupport I have been doing that for over 8 weeks!! Same problem existed and no one knows how to fix it!! 3 modems, many phone calls, was just on the phone with a technician again, after we hung up it died again @Shawhelp

  • howee62
    Leaf’s Pug 🎸🏒🇨🇦 (@howee62) reported from Kelowna, British Columbia

    Well I’m wrong according Shaw it’s #TSN who decided to blackout the #Leafs and #Oilers from 2016 in BC. Jokes on them I know who won. @ShawInfo #shaw

  • troyryder
    Troy Ryder (@troyryder) reported from Kelowna, British Columbia

    @Shawhelp internet and tv have just stopped working at my house here in Kelowna. Internet was down first and then tv 20+ minutes later

  • liamkidner
    Liam Kidner (@liamkidner) reported from Kelowna, British Columbia

    @ShawInfo single-handedly the worst, most disgusting, disrespectful company I've ever had the displeasure of dealing with.

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @TELUSsupport again, I do not have wifi. 4 th phone call today and no one seems to know how to fix it. I will now use a personal wifi to get through what need to do and I will schedule a Shaw connection for early next week. @Shawhelp @TELUSsupport @TELUS

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @ShawInfo Dear Shaw, please take me back. I should never have left thinking the grass was greener. 🙄 @TELUSsupport is not helpful.

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @TELUSsupport I can not believe after 8 weeks, 3 modems, 5 service tech visits and numerous phone calls I STILL don’t have wifi. Unbelievable bad service. @Shawhelp @TELUS

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @CTVMcLaughlin @TELUSsupport It’s been down for 8 weeks. All I need right now is to go back to @Shawhelp

  • CamJCraig
    Cameron Craig (@CamJCraig) reported from Kelowna, British Columbia

    @Shawhelp Ok will do. Cancel please.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Elliot_43
    Chris (@Elliot_43) reported

    @TheJourneyGenie @freespiritus @Shawhelp I have just internet that went from 50 to 70 with no notice I called them and demanded they cancel my service Then they got a manager to talk to me and gave me 10 times faster speed for 59 99 and 3 months free I was paying 70 for internet that was 39.99 3 yrs later I pay 99

  • shantanugupta
    Shantanu Gupta (@shantanugupta) reported

    Hey @TELUSsupport @TELUS do you guys have some great new customer home internet plans? I’m looking to switch out from @ShawInfo, they just have the worst internet speed and stability.

  • brent_braaten
    Brent Braaten (@brent_braaten) reported

    Shaws idea of help is providing links to their website. Not helpful. If you think I did not try this first. This must be the Rogers way. Will have to have a local IT provider fix the issue. @ShawInfo

  • TheJourneyGenie
    TheJourneyGenie (@TheJourneyGenie) reported

    @Shawhelp @MikolWelham We complain and nothing is done. I mentioned the speed (or lack thereof) of my newer cable box, and nothing was done. You come off like a caring company in public, but privately you’re socking it to us and not giving good customer service. 😡

  • Flamesmaniac
    Flamesmaniac (@Flamesmaniac) reported

    @Shawhelp this is getting ridiculous 3 days of on and off internet and all we're told is the issue has been resolved, when it clearly hasn't been

  • JakeSnacktiago
    Jake Santiago 👀💨 (@JakeSnacktiago) reported

    @EhAron337 @zturchan @ShawInfo I feel like all Canadian ISP's are terrible

  • rlhnyvr
    Rose Hillier (@rlhnyvr) reported from North Vancouver, British Columbia

    @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

  • aroc88
    Arnold K (@aroc88) reported

    @Shawhelp hi. My internet just cut out. Are there any issues tonight?

  • ghostceo
    Christopher Flett (@ghostceo) reported

    @Shawhelp Why is service so spotty on bear mountain in Victoria? I can’t remember a day where our internet hasn’t kicked out. No wonder Telus is taking market share here.

  • shantanugupta
    Shantanu Gupta (@shantanugupta) reported

    @Bell hey, what plans do you have for a customer looking to port out of @ShawInfo?