Shaw outages and service status in Whistler, British Columbia

Problems in the last 24 hours in Whistler, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Whistler, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Whistler, British Columbia

Latest outage, problems and issue reports in Whistler and nearby locations:

• 
  Travel by Rempel (@TRempel604) reported 34 minutes ago from Whistler Creek, British Columbia

  @McJohnson922 @Shawhelp It is very broken. I am getting the same prompt as well.

• 
  Travel by Rempel (@TRempel604) reported 35 minutes ago from Whistler Creek, British Columbia

  @Shawhelp Refreshing didn’t help

• 
  Travel by Rempel (@TRempel604) reported 41 minutes ago from Whistler Creek, British Columbia

  @Shawhelp Is your system down? Can’t login. What’s error 54

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jacob Tecson (@Jacob_Tecson431) reported 2 minutes ago

  I’ve been with @Shawhelp for about 4 Years and haven’t had any issues until @Rogers took over. Absolutely the worst internet service ever, the customer service team are very impatient, and the prices are terrible. I am a Rogers user and do not recommend anyone to use @Rogers

• 
  Jenn (@jskapin) reported 3 minutes ago

  @Shawhelp What can I do to speak with an actual representative? I was emailed to call or login to update my billing info. The app doesn’t work, logging into my account doesn’t work (I get the “oops! Something went wrong!” page), and I get disconnected when I call in to speak with

• 
  DeeJayCee (@DJcraw4d) reported 6 minutes ago

  @Shawhelp is internet and cable currently down in south surrey and Whiterock?

• 
  Heldy (@HeldyCarvalho) reported 6 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  Chris Sigurdson (@sigurdson_chris) reported 11 minutes ago

  @Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?

• 
  Jenn (@jskapin) reported 11 minutes ago

  @Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.

• 
  bc_2027 (@bc_2025_vision) reported 16 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Quinn Mason MD (@boondocksdoc) reported 17 minutes ago

  @Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.

• 
  Ugabug (@MaryPChipman) reported 20 minutes ago

  @Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again

• 
  Guy_Barnabe (@GuyBarnabe) reported 22 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…