Shaw outages and service status in Whistler, British Columbia

Problems in the last 24 hours in Whistler, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Whistler, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Whistler, British Columbia

Latest outage, problems and issue reports in Whistler and nearby locations:

• 
  Travel by Rempel (@TRempel604) reported 5 minutes ago from Whistler Creek, British Columbia

  @McJohnson922 @Shawhelp It is very broken. I am getting the same prompt as well.

• 
  Travel by Rempel (@TRempel604) reported 11 minutes ago from Whistler Creek, British Columbia

  @Shawhelp Is your system down? Can’t login. What’s error 54

• 
  Travel by Rempel (@TRempel604) reported 47 minutes ago from Whistler Creek, British Columbia

  @Shawhelp Refreshing didn’t help

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bc_2027 (@bc_2025_vision) reported 3 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  bc_2025 (@bc_2025_vision) reported 7 minutes ago

  @RogersHelps I tried Rogers with Shaw chat support but they no longer seem to have ability for us to add a screenshot for troubleshooting. I just posted 2 screenshots on @shawhelp messaging. Can I get help there or should I repost to your messaging? Thanks for still being here!!

• 
  Tyler ❄☕☃ (@Valomir) reported 7 minutes ago

  @Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.

• 
  Summer (@snowyday15) reported 9 minutes ago

  @Shawhelp Its up, but its very slow

• 
  Alex (@GoBills2112) reported 11 minutes ago

  @Shawhelp my internet has been out for almost 3 hours now. I’ve tried to get ahold of support but it kept cutting out. I finally got through to someone and they’re making me wait until tomorrow to send someone out to fix. Please help!

• 
  Vanessa (@Noosiekins) reported 12 minutes ago

  @Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!

• 
  DeeJayCee (@DJcraw4d) reported 19 minutes ago

  @Shawhelp is internet and cable currently down in south surrey and Whiterock?

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 27 minutes ago

  Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.

• 
  LFCBeatle (@richyhlfc) reported 27 minutes ago

  @Shawhelp I tried to speak to someone about the outage in Port Moody via the app, it links live chat to my Rogers mobile account and says that I don't have internet services with you but I do. Very poor user experience. Also there is no phone number provided. Shaw was way better.

• 
  b ☾ (@brandobrennan) reported 28 minutes ago

  @Shawhelp No, the live chat people sent me to the phone number. I am trying to cancel my service as I have MOVED and no longer need my own internet. I don’t know if one single person is working the line, but this is ridiculous. Even in-store wouldn’t help me.