Shaw outages and service status in Whistler Creek, British Columbia

Problems in the last 24 hours in Whistler Creek, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Whistler Creek, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Whistler Creek, British Columbia

Latest outage, problems and issue reports in Whistler Creek and nearby locations:

• 
  Travel by Rempel (@TRempel604) reported 8 minutes ago from Whistler Creek, British Columbia

  @McJohnson922 @Shawhelp It is very broken. I am getting the same prompt as well.

• 
  Travel by Rempel (@TRempel604) reported 52 minutes ago from Whistler Creek, British Columbia

  @Shawhelp Refreshing didn’t help

• 
  Travel by Rempel (@TRempel604) reported 52 minutes ago from Whistler Creek, British Columbia

  @Shawhelp Is your system down? Can’t login. What’s error 54

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave (@Danrek77) reported 25 seconds ago

  @Shawhelp Like, I really had no reason to upgrade from 1 gigabit to 2 and this “delivery experience” and the subsequent support “experience” has me kind of convinced to just keep what I had and unwind the upgrade.

• 
  Heldy (@HeldyCarvalho) reported 2 minutes ago

  @Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.

• 
  RogersHelps (@RogersHelps) reported 5 minutes ago

  @jcnhooper @Shawhelp Hi James. Please connect with technical support at 1-888-764-3771 so we can ensure proper steps are being taken to resolve any technical issues you are experiencing. -Eric

• 
  D (@superdaddoo) reported 8 minutes ago

  @TELUS - Help us! @ShawInfo has had saturated nodes and been overcharging our community for internet. I pay for 2gbps and get between 280mbps - 800mbps starting at 3:00 pm with further degradation into late evening. No ETA for new infrastructure. Need Fibre here ASAP.

• 
  Young and Fly (@Freshtodef) reported 9 minutes ago

  @Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now

• 
  Bella Bee  (@SmileyYYC) reported 10 minutes ago

  @Shawhelp internet down #NW

• 
  Ravi Poojara (@RaviPoojara_rp) reported 10 minutes ago

  @Rogers and @ShawInfo are most unethical companies. When I’m moving out to another province where they are not able to provide fiber internet service, they are asking for early contact break fine. I’m ready to continue with the contract, it is their inability to provide the

• 
  O.A (@dae_j01) reported 13 minutes ago

  @Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.

• 
  Gail Eckert (@gaileckert) reported 15 minutes ago

  @Shawhelp reporting outage in River heights. Please advise status

• 
  Dave (@Danrek77) reported 16 minutes ago

  @Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service