Shaw Outage in Langdon, Alberta

@Shawhelp is there an issue in NW Calgary? Internet has been going on and off all night

@SAndersonshpk @Shawhelp They're horrible right now! Not sure what the heck to do? Really don't like Telus either.

@SAndersonshpk @Shawhelp Been on shaw service chat 3 times in last month. CNN & AMC don't work... I pay for them. Internet upload rate drops well below 1mbps randomly about every 5 days (which stops me from doing a virtual classroom for teaching live online). Answer always reset all, and never works. 🤬

@Shawhelp uhm.. Internet keeps going off and on.. already reset gateway.. Issues in Calgary?

We “upgraded” from the Shaw Gateway to Blue Curve... too bad the app was anything but an upgrade. I used to be able to set my PVR from the app on my phone. Miss that... @ShawInfo @Shawhelp

@Shawhelp Your company blackmails existing customers into paying more for a service they want to continue using? No CRTC Canada accountability?

@Shawhelp is there an outage in bridge crescent in bridgeland ?

@ShawInfo need your help as online and retail stores can’t help. Have mentally challenged relative who needs a simple to operate with big button remote. His DeltaURC 3068 is no longer working. Have you replaced it with something have asked and everyone says No. thanks

@Shawhelp Parents having issues with your services. Hours on the phone with zero help. Box that was sent didn’t work(was ***** as well) nice during C-19. Reason it didn’t work marked lost or stolen. Would u like to do this publicly? Or fix it. I have problems too #yyc #yeg

@Shawhelp having some issues with sound coming on and off? Hearing same issues with my neighbors. Any thoughts?

The only reason I’m staying with Shaw cause they have monopoly in my area. How come @TELUS is letting them play like that. Hope @TELUS invests in some infrastructure. Shaw is beyond horrible in terms of service and promise @Shawhelp

Doesn’t matter what you do no one is willing to help. Because one guy didn’t do his job I have to wait 5 days without internet. Unbelievable people, @Shawhelp hope CRTC will help.

Horrible chat agent, rude and doesn’t even understand ts process. @Shawhelp

@Shawhelp extremely horrible service. I booked installation on Friday and was told that all will be good. Plugged in modem did all basic ts but no internet. Now no appointments available weekend and Monday appointments are late evening so I’m screwed

I repeat! No one should become a customer of @TELUS they have no idea how to support their customers, let alone loyalty members during this pendamic @TELUSsupport you could learn from your competitor @ShawInfo

@Shawhelp Evanston #YYC is down. Went down since 1:15 any new updates ?

I guess @Shawhelp internet is down. Files will have to wait

@ShawInfo very frustrates with the lack of internet and the issues I have been having for a year now with no resolution

@Shawhelp I have been experiencing a lot of speed issues with my internet lately. Yesterday I got less than 1 Mbps download speed at one point & today 12.37. Makes video meetings a challenge. I am on the internet 300 plan. I’ve restarted my router several times. Any advice?

@Shawhelp Hi @Shawhelp - been DMing since last night. Internet service is continually dropping out. Trying to work from home today & unable to. Respectfully requesting assistance. cc: @n_decarle

Stock @Shawhelp service

@Shawhelp It's not my account. As I mentioned, it's for my grandma in her eighties. And your phone service has been out since Tuesday of last week. I don't have her account number as I can't get ahold of her. I've sent you a DM with the info I have.

So @ShawInfo can't move up the date of service repair for my 85 year old grandma to talk to her dying son because the service repair request had already been logged. Computer says no. So the demographic we just shut the planet down for and locked up? F#@$ em.

@Shawhelp @ShawInfo @Shawhelp It's not my account. It's for my grandma in her eighties. And your phone service has been out since Tuesday of last week. I don't have her account number as I can't get a hold of her!

@Shawhelp I assume there is a issue in Saskatoon area? lot of reports online of connection problems.

Hi @ShawInfo @Shawhelp - My grandma in her eighties in Langley BC has been without ANY phone service since last Tuesday (Nov 17). Can you give me an update?

@Shawhelp I need some free ****. Y’all keep ruining my evenings. Y’all tricked me.

@Shawhelp this is embarrassing. Having guests over. Trying to enjoy the evening. Your technology is letting me down. 2nd night in a row. Can’t trust y’all anymore.

@Shawhelp there is a lag in sound when watching Shaw Bluecurve on-demand or saved shows. Audio doesn't match video, any way we can fix this?? TIA!

@ShawInfo you waitlisted my 85 year old grandma to fix her phone for over a week until this Friday. Meanwhile, her son has been moved into palliative care to die, where there are active covid cases. She can't visit him to say goodbye and cant call him or any1 until Friday?? @BC1