Shaw outages and service status in Nanoose Bay, British Columbia

Problems in the last 24 hours in Nanoose Bay, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Nanoose Bay, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Nanoose Bay, British Columbia

The most recent Shaw outage reports came from the following cities: Nanaimo, and Parksville.

City	Problem Type	Report Time
Nanaimo	TV	8 days ago
Parksville	TV	26 days ago
Nanaimo	Total Blackout	26 days ago
Parksville	TV	1 month ago
Nanaimo	Internet	1 month ago
Nanaimo	TV	2 months ago

Community Discussion

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Shaw Issues Reports Near Nanoose Bay, British Columbia

Latest outage, problems and issue reports in Nanoose Bay and nearby locations:

• 
  darrin wright (@ballsy66) reported 4 minutes ago from Nanaimo, British Columbia

  @Shawhelp To continue, there's no sound either. I will probably start a chat after work.This is no acceptable, the service has been great until now.

• 
  SR (@VI_CYC) reported 15 minutes ago from Nanaimo, British Columbia

  @Shawhelp Why does the Weather Network default to a city where I am not located? It isn't helpful to have the temperature, wind and forecast for Victoria when I don't live in Victoria. How can I change it to my location?

• 
  Sarino (@DekeyPetey40) reported 20 minutes ago from Qualicum Beach, British Columbia

  Hi @Shawhelp I would like to cancel the @WWENetwork

• 
  deborah deutsch (@booklover_novel) reported 24 minutes ago from Nanaimo, British Columbia

  @Shawhelp is there a cable outage in Nanaimo

• 
  darrin wright (@ballsy66) reported 49 minutes ago from Nanaimo, British Columbia

  @Shawhelp I have been having problems with a few HD channels, this has been going on for 2 months. The first time I mentioned it was via a chat, next time was DM. There is some picture but mainly scrambled pixels. I shouldn't have to pay full pop for less than 100% product.

• 
  Vicki McLeod (@vicki_mcleod) reported 58 minutes ago from Nanaimo, British Columbia

  Hey @Shawhelp - been trying to get someone to help my self-isolating 80 y/o mama to get some HBO/Crave or Netflix add-one onto her Shaw account for her smartTV - she needs to do this via telephone. Pls help. DMd you yesterday

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  'Nucknation (@surrey1111) reported 17 seconds ago

  @Shawhelp Hello Folks : First “Happy New Year” to you all !! I need to get in my modems properties and thus want to log in. Typical methods are not working. Can you help please ? I have Rogers with Shaw modemalmost 8 months old.

• 
  stacey brotzel (@staceybrotzel) reported 3 minutes ago

  @Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.

• 
  'Nucknation (@surrey1111) reported 10 minutes ago

  @Shawhelp Thanks for asking. My wifi is good. But i have barely got 1 line on network (vertical), and sometimes in the other end of my house, i can’t download or upload and call drops. I was hoping to change something there to make it better.

• 
  bc_2027 (@bc_2030_vision) reported 13 minutes ago

  @Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.

• 
  HoopsfanAB (@ydfished) reported 14 minutes ago

  @Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡

• 
  OC_2030 (@oc_2030_vision) reported 14 minutes ago

  @Shawhelp Still down. Trying a refresh of TVs. Prefer not to reboot xb7 as it takes down all of my security cams for 20 minutes

• 
  Alex Deggs (@Alex_Deggs) reported 16 minutes ago

  @Shawhelp I have tried all before contacting you. Besides I have tried to login on different devices that I have never used my Rogers account on and it’s the same. Takes me back to login page. Is there somewhere I can be referred to for more help. My security cameras are super important

• 
  Release the files (@BlackBlazeE) reported 17 minutes ago

  Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.

• 
  Rick Alsop (@RickAlsop) reported 17 minutes ago

  @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

• 
  Ugabug (@MaryPChipman) reported 19 minutes ago

  @Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed