Start.ca Outage Report in St. Thomas, Ontario

@startca Ok CNN has now been down for over a week . It was down before the big Rogers fiasco. How about either some of that transparency we have herd so much about or some actual news or effort regarding this outage. This has happened before please tell us what’s really happening!

@startca All you need is a bigger dish or possibly a feed horn rotation to fix the problem. But if your looking int alternative sources perhaps you could look into sourcing Newsnation and BBC news. You can never have enough news sources and you defenetly don’t have enough !

@startca Instead of doing these dumb quizzes why don’t you fix CNN!!!!!!

@startca 49 hours without service, my “patience and understanding “ has run out.

@shannie1976 @startca Rogers won't even admit that it's an internal error that caused all this. I had to find that out from the CBC. The Big 3 are as crooked as a mutant curly fry. Start, however, has always been open, transparent and honest with me, and that's earned my trust. The Big 3 never did.

@startca Thanks for keeping us updated through this. This is why you're seeing so much customer loyalty in these threads. Update in London: Internet on, but some sites inaccessible. Home Phone: On TV: Can't detect active ethernet connection.

@Meh_what3ver @startca Lol. Rogers had their service running about 12 hours before start did. But right, that’s a me problem

@iamINFERNO @startca They mean More Reliable; you're just mincing words. I know people are angry, but aiming that anger at Start is unfair and misguided. This is an internal screw-up at Rogers, and as a Rogers (bulk) customer themselves, Start is as powerless as we are. Chill!

@startca Will you be crediting customers affected by Friday’s outage ?

@itsjust_bri @startca Dude; that's EVERY COMPANY'S Customer Service Queue. LOL. Start's own site still hasn't come up fully; we need to wait until Rogers gets its arse in gear and starts caring about ALL their customers, including bulk service customers like START

@startca Any insight as to why PlayStation 4 consoles are unable to log on to PlayStation network right now. No PlayStation Netwerk no YouTube, no Netflix, and no Disney+ to name a few.

@Cruu__ @startca Unfortunately, Start probably can't give an estimate because the problem is in the cable network, which is owned and managed by Rogers... Start (and every other ISP who offers cable internet) are at the mercy of Rogers's network techs.

@startca Appreciate that you're doing what you can but are you actually hearing anything at all from Rogers on this? Thankfully I at least have some connectivity but all I'm seeing from Rogers in media coverage is "Oh, everything is fine, service is restored!" and it's very frustrating