Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 22
London, ON 4
Montréal, QC 3
Brampton, ON 2
Brantford, ON 1
Belleville, ON 1
Oakville, ON 1
Milton, ON 1
Midland, ON 1
Mississauga, ON 1
Strathroy, ON 1
Calgary, AB 1
North York, ON 1
Ottawa, ON 1
St. Thomas, ON 1
Ajax, ON 1
Vaughan, ON 1
Kitchener, ON 1
Cambridge, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • thatstheone01 what’s in a name (@thatstheone01) reported

    @startca Why have we STILL not received any email communication about the outage from you guys?! I get that it was a rogers issue but some acknowledgement would have been kind. Are your customers going to receive any compensation?

  • Poirier7R Don Poirier (@Poirier7R) reported

    @startca so now that the dust has settled and rock the park is over and done what's the word on rebates for the outage?

  • ttninan Tripti Ninan (@ttninan) reported

    @startca Glad we are reconnected! Will we be receiving a credit for the time the internet was down? Rogers is providing 5 days of credit to its customers.

  • RAlexanderD Alexander.D (@RAlexanderD) reported

    @BryanPassifiume @RogersHelps I've been a huge fan of the level of customer service I have received over the years from @startca (sub off Rogers I know) however call centre LOCAL, never a long cue, and nothing but friendly helpful assistance. Also have referral program. Please PM for email.

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Simply communicating this to your clients would save a lot of frustration and calls for help. There is a world of ways to keep your customers informed. "Known current issues and outages" should be front and center on your website. Be proactive so your customers aren't reactive.

  • guglio08 Chris Guglielmelli (@guglio08) reported

    @MushPortobello @startca If you pay for service and that service isn't provided, you should be refunded. Period.

  • crazyintrovert_ Meghan Smart (@crazyintrovert_) reported

    @startca is wifi down jn London area again? Have not been able to connect all day

  • _alenperic Alen Peric (@_alenperic) reported

    Between getting my DSL cost jacked up one month into service and signing up for a new house with @startca and getting a call 30 minutes later that they don't actually service the house that their website said they do, this company has been absolute garbage to deal with.

  • johnnyaverage04 JohnnyAverageGamer (@johnnyaverage04) reported

    @startca Game consoles still saying there is a weak signal, after doing everything possible to fix. Hope the connection is not unstable for too much longer

  • MatthewSutton40 MatthewSutton40 (@MatthewSutton40) reported

    @startca i have been having issues accessing amazon prime video. I have rebooted my home router and modem and the issue is still happening.

  • DarianRoy1 Darian Roy (@DarianRoy1) reported

    @startca any updates on the upcoming bills to those who were effected by the Rogers outage?

  • PennyCrosley12 Penny Crosley (@PennyCrosley12) reported

    @startca None right now i still have no internet from the outage...

  • StupidGiant Squiggle (@StupidGiant) reported

    @startca Are there network issues in burlington?

  • tedrampart Trev McNaughton (@tedrampart) reported

    @startca If you power cycle the modem 3 times in front of a mirror, a Rogers tech will appear! All jokes aside, I'm back up and running! Looks like there was issues at the box on the street.

  • forgedcosmos Tia ✰ She/Her ✰ 🏳️‍⚧️ (@forgedcosmos) reported

    Does anyone know if there is another @startca / rogers outage? Internet keeps dropping (and reconnecting so far hopefully) but kind of annoying lol

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