Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:

Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 49 |
London, ON | 10 |
Brampton, ON | 8 |
Montréal, QC | 6 |
Brantford, ON | 6 |
Cambridge, ON | 5 |
Barrie, ON | 3 |
Mississauga, ON | 3 |
Kitchener, ON | 3 |
Hamilton, ON | 2 |
Woodbridge, ON | 2 |
Québec, QC | 2 |
Greater Sudbury, ON | 2 |
St. Catharines, ON | 1 |
Etobicoke, ON | 1 |
Welland, ON | 1 |
Cornwall, ON | 1 |
Newtonville, ON | 1 |
Georgina, ON | 1 |
Sarnia, ON | 1 |
Niagara Falls, ON | 1 |
Listowel, ON | 1 |
Fergus, ON | 1 |
New Tecumseth, ON | 1 |
Gravenhurst, ON | 1 |
Schomberg, ON | 1 |
Winnipeg, MB | 1 |
Whitby, ON | 1 |
Innisfil, ON | 1 |
Dundas, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Hrycyshyn (@hershx) reported
@startca Any issues reported in the Etobicoke area, as my Internet has been down for about the last 30 minutes, even after a power cycle of the modem.
-
MJ Gardner (@WebDivaMJ) reported
@startca And now it's back. What fantastic service!
-
Brandon Eedy (@BrandonEedy519) reported
@startca Why are you selling out to Telus and not saying anything? Will cancel my account immediately
-
Suzanne C (@SudioC) reported
@paulvt @startca I’ve had Acanac in the past and it was not reliable at all. Anytime there was an issue it was days before someone got back to me. It was years ago, and super reasonably priced.There service may be better now. Unlikely it could be worse
-
Tamara (@tamara_b84) reported
Neither @rogers and @startca will get a technician here to fix my internet after a @Rogers technician disconnected my NON-direct Rogers line while hooking up another unit's internet until tomorrow morning. Both seem to think its acceptable to make us go without internet....
-
Jayson Mackenzie (@JaysonMackenzie) reported
@startca Have there been any disruptions in the Sarnia area? I've been having bad internet all morning
-
FIVEZ (@High_Fivez) reported
@startca My internet has gone out earlier today and has yet to come back online, do you have any information about this issue on your end? possible outage?
-
Jaclyn Kamenar (@JKamenar) reported
@startca @oxio_internet We should need very little support if you provided good quality and reliable internet. It used to be good a couple of yrs ago. I don’t know happened to you guys. I hope you are aware that your reputation is no longer a good one.
-
Olee (@Olee22090047) reported
@startca absolutely the worst isp out there. Customer service included. Almost a hundred a month and without exaggeration, cant watch a single video online without it buffering multiple times. Finally had enough
-
Olee (@Olee22090047) reported
@jayme_wild @startca Same. They are the worst out there and keep getting worse for more money. Doesn't help that they're customer service is just as bad
-
Tamara (@tamara_b84) reported
@startca @Rogers @RogersHelps I can but I don't see the point...I spent the morning on the phone with technical support who told me there is nothing Start can do until tomorrow morning. It was a Rogers technician that disconnected my internet.
-
Marika (@MarikaLaidlaw) reported from London, Ontario
@startca any known issues downtown London (Ridout and Albert area)? My internet keeps cutting in and out.
-
Jennie Addario (@RDJennie) reported
@startca Is there an outage in Hamilton? My internet is suddenly spotty - keeps connecting/reconnecting.
-
Olee (@Olee22090047) reported
@startca literally using my cell phone data at home because your service and customer service is an absolute joke.
-
Korean Persuasion (@KoreanPersuasi1) reported
@startca internet outage in Brantford? Since 10am