Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:

Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 52 |
Québec, QC | 9 |
London, ON | 6 |
Brampton, ON | 5 |
Cambridge, ON | 4 |
Kitchener, ON | 4 |
Hamilton, ON | 4 |
Mississauga, ON | 4 |
Montréal, QC | 4 |
Ottawa, ON | 4 |
Guelph, ON | 3 |
Sarnia, ON | 3 |
Woodbridge, ON | 2 |
Barrie, ON | 2 |
Greater Sudbury, ON | 2 |
North York, ON | 2 |
Lindsay, ON | 1 |
Orléans, ON | 1 |
Sherbrooke, QC | 1 |
Burlington, ON | 1 |
Georgetown, ON | 1 |
Windsor, ON | 1 |
Smithville, ON | 1 |
Pont-Rouge, QC | 1 |
Amherstburg, ON | 1 |
Delhi, ON | 1 |
Cobourg, ON | 1 |
Amos, QC | 1 |
Markham, ON | 1 |
French River, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Sameer Vasta (@vasta) reported
@stillkvl @startca For what it’s worth, the precious service I’ve received from Start has been great. Maybe I just got the wrong person on the wrong day. Was just so dismayed by her lack of empathy and caring.
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asbest0s (@asbest0s) reported
When are @Bell_Support or @startca going to offer residential fibre in downtown #ldnont? You’d think with their physical stations near/in the core this would be yesterday’s news. Appears they are OK with letting @Rogers have all the gigabit service money.
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LewdlandGaming (@Lewdlandgaming) reported
@startca We've had technicians out, called Multiple times, you can't or just won't fix it. Not even bothering to give you another chance were switching next week
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Allen Dulles (@ceeieh) reported
@startca having problems connecting to most websites. Diagnostics are giving DNS server error. Hearthstone and Spotify are strangely working, though.
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Jordan (@geebs1983) reported
@startca You had your chance to help me but instead stood me up twice causing me to miss work, meaning I didn't get paid for those days. I no longer want your help, I now just want to make sure everyone knows what a terrible service this is and the even worse customer service provided.
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Ricardo Barros Lourenço (@rblourenco) reported from Hamilton, Ontario
Do you know what's the worse in watching #FIFAWorldCup with @startca? Is that the signal is so delayed (about a minute and a half) that my in-laws are able to voice message us from whatsapp the telling about the goal/offside #bra #sui
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live rn (@mareinator) reported
me: the connectivity disruption is directly effecting my income @RogersHelps: are you watching twitch on the app or in a browser @TekSavvyNetwork or @startca would never treat me like this 🤪🤪🤪🤪🤪 plz tell me ur coming to rural Ontario soon 😣😭
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Ron (@ronthetvtech) reported from Central Elgin, Ontario
@startca All you need is a bigger dish or possibly a feed horn rotation to fix the problem. But if your looking int alternative sources perhaps you could look into sourcing Newsnation and BBC news. You can never have enough news sources and you defenetly don’t have enough !
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Jordan (@geebs1983) reported
@startca I have had 2 restart my internet twice in the first 10 mins of walking up, and this is a daily thing. Yesterday we had to restart the internet 5 times. Start was supposed to send a tech twice, both times I was stood up without a call. "Customer service" is worthless, no help.
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Phronk / https://mastodon.online/@Phronk (@phronk) reported
@startca Any issues around the Adelaide & Oxford area? It’s been super slow for about 24 hours.
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LisaStyleGirl's Echo (@lisastylgrlecho) reported
RT lisastylegirl "Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor"
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Elle🦩🇨🇦 (@mypinkjeep) reported
.@RogersHelps Hey Rogers, when are we going to see a refund for the interrupted service from the summer? My ISP is waiting to hear from you. @startca
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Amanda Judd (@juddrnaut) reported
@startca is there an outage in East York? Haven't been able to get internet for nearly an hour, router has been restarted and appears to be fine.
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Marika (@MarikaLaidlaw) reported from London, Ontario
@startca are there any know issues with internet downtown London? I cannot connect even after a reboot.
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lisastylegirl (@lisastylegirl) reported
Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor