Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 16
Cambridge, ON 2
Brampton, ON 2
Hamilton, ON 2
London, ON 2
Scarborough, ON 1
Vancouver, BC 1
North York, ON 1
Montréal, QC 1
Guelph, ON 1
Kitchener, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Fix CNN.

  • ItsShaZam Shane Zeagman (@ItsShaZam) reported

    @startca Any word on the downed network on Cogeco's line in Hamilton?

  • sherratt3298 p (@sherratt3298) reported

    @startca What was the issue?

  • vasta Sameer Vasta (@vasta) reported

    @stillkvl @startca For what it’s worth, the precious service I’ve received from Start has been great. Maybe I just got the wrong person on the wrong day. Was just so dismayed by her lack of empathy and caring.

  • BrandonEedy519 Brandon Eedy (@BrandonEedy519) reported

    @Tiffany07118882 @startca Had the exact same response/reaction when I switched. Customer service is through the roof

  • Coral9967 Coral Williams (@Coral9967) reported

    I've been with @startca for YEARS and it's always been this way. I have no idea how you hire people that all seem to have the same legit customer service attitudes and are ALWAYS pleasant. Kudos to your hiring team.

  • guinnessguy trevor kerr (@guinnessguy) reported

    @startca is there an outage in Belleville, Ontario currently? Have lost signal off and on from Tuesday September 18 to the 19th (today)

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @sherratt3298 @startca There was no issue, this is what fake reviews are lol

  • vasta Sameer Vasta (@vasta) reported

    Just has the worst customer service from @startca (Sherri?) that it almost makes me want to switch to Rogers. Abysmal and rude. (Also, doesn’t help that there’s an outage that they won’t even attempt to help resolve.)

  • MarthKoopa Marth Koopa (@MarthKoopa) reported

    @startca If I set up a new debit card payment, will my current bank withdrawal payments be cancelled or do I have to cancel that manually?

  • iamajavajunkie Java Junkie ☕️ (@iamajavajunkie) reported

    @startca It isn’t just me. Several people in South London have spotty service.

  • mikesmoniz MisanthropicHumanist (@mikesmoniz) reported

    @GabrielCPinto @startca I don’t game so I can’t speak to speeds regarding that, but have no issues using streaming services with them ie Netflix Disney+, Amazon prime. I actually have their IPTV service as well and I’m quite happy with it

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Hey! How's it going with that fix you promised for CNN? Your charging top dollar for a sub-standard product.

  • large116 Tony Rajotte (@large116) reported

    @startca Hey Support. Get a message that START TV service is not responding. Tried a reset of all the equipment but still getting the message. Any reports of issues in London?

  • candu_scuba Dave (@candu_scuba) reported

    @startca Did all the updates, restarted, rebooted and reset. Still having major buffering problems. Never been this bad.

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