Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 15 |
| London, ON | 3 |
| North York, ON | 2 |
| Montréal, QC | 2 |
| Brampton, ON | 2 |
| Cambridge, ON | 2 |
| Hamilton, ON | 2 |
| Ottawa, ON | 1 |
| St. Thomas, ON | 1 |
| Ajax, ON | 1 |
| Vaughan, ON | 1 |
| Kitchener, ON | 1 |
| Scarborough, ON | 1 |
| Vancouver, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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OGFTB
(@ogFTB) reported
@startca my internet has been down all day, it connects to every device but will not load, you app says weak signal, and I’ve been on hold for 2 hours. Yet when I access your site there is 0 notice about outages. Safe to say there’s an issue no ?
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Fred Parker
(@fredder) reported
@startca How about Toronto? Been down for 30 minutes
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BK
(@ReadABook05) reported
@startca any eta on service restoration in London?
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Steve Quinton
(@stevequinton) reported
@startca And again? Seems like our internet is down again
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JD55
(@JD5513) reported
Hey @startca, we've been trying to get our Internet service back up and running. However, we've been unable to contact anyone to come out and assist for the past few days. Been in hold multiple times with no help for 2 hours each time
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Gremlin | Save The OA
(@RenewTheOANOW) reported
@startca Internets been down 3 times a day in GTA
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accounttaken
(@accounttaken2) reported
@GeroldSecr61410 @startca For me as well tonight, it’s terrible.
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Jay Johnson
(@JayJohns14) reported
@startca @TELUSsupport sharing feedback that I never had to wait more than 10 minutes on hold prior to Telus purchasing and I'm currently at 1 hour and 52 minutes of being on hold...so much for friendly neighbourhood company
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Kyle de
(@Kylede7) reported
@startca Just went down in Strathroy, for the 4th time in 2 days
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Adam B 🇨🇦
(@AdamBalanquit) reported
@startca Anyone else having connection issues in Toronto?
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Gremlin | Save The OA
(@RenewTheOANOW) reported
@sxc234 @startca It's been losing internet 3 times a day ever since tells took over it sucks now, been looking elsewhere that's not Bell or Roger's. If u find any let me know.
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HOTTKRAP
(@HOT_KRAP) reported
@startca 1 hour and 2 minutes waiting for tech support, brutal.
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LaserGuy. NO DMs
(@GunFarce) reported
Good ole @startca Been on hold for two hours, just to be told there is a network problem with the digital phone service. Why the hell would they just post that and save people a lot of time wasted sitting in a phone que for hours. Since Koodo, things have gone down hill.
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Elaine Gamble
(@Elaine_Gamble) reported
@startca good morning - I am so disappointed with your poor customer service response times. I gave up after 80 minutes last week and am 27 minutes and counting this morning just to get my new modem activated.
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CarbonDobsOfficial (B42Empire)
(@DobsCarbon) reported
hey @startca it would be really fraking AMAZING if you guys didnty have **** ******* services these days... im sick of this bullshit service interuptiosn 2-3 times a ******* month. I dont pay over 100 ******* buck a month for this BULLSHIT!!! GERT YOUR ******* **** TOGETHER ****!
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