Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 28 |
| London, ON | 4 |
| Cambridge, ON | 3 |
| Oakville, ON | 2 |
| Courtice, ON | 2 |
| Ottawa, ON | 2 |
| Montréal, QC | 2 |
| Brampton, ON | 1 |
| Kitchener, ON | 1 |
| Markham, ON | 1 |
| Brantford, ON | 1 |
| Belleville, ON | 1 |
| Milton, ON | 1 |
| Midland, ON | 1 |
| Mississauga, ON | 1 |
| Strathroy, ON | 1 |
| Calgary, AB | 1 |
| North York, ON | 1 |
| St. Thomas, ON | 1 |
| Ajax, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Tanya Park
(@tanneramma) reported
@startca is there a known outage in St.Thomas?
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Christopher Edge
(@ChrisEdgeMusic) reported
@startca do you have issues in Niagara region? My upload speed of 20mbs is far off that mark at 670kbps.
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Olee
(@Olee22090047) reported
@startca absolutely the worst isp out there. Customer service included. Almost a hundred a month and without exaggeration, cant watch a single video online without it buffering multiple times. Finally had enough
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Tamara
(@tamara_b84) reported
Neither @rogers and @startca will get a technician here to fix my internet after a @Rogers technician disconnected my NON-direct Rogers line while hooking up another unit's internet until tomorrow morning. Both seem to think its acceptable to make us go without internet....
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Jordan
(@geebs1983) reported
@startca @NeilDowsonPEC YOU AREN'T HELPFUL, why should I waste hours and hours of my time when you no showed me 3 times. I've canceled your garbage service and I'll be making sure that everyone I know will know exactly how garbage your service is. DODGE THIS CRAP SERVICE!
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아리아나
(@ariana_agarcia) reported
@startca can you fix your service in Hamilton please. I’m tired of always losing the connection and having to restart it over and over again
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Jaclyn Kamenar
(@JKamenar) reported
@startca @oxio_internet We should need very little support if you provided good quality and reliable internet. It used to be good a couple of yrs ago. I don’t know happened to you guys. I hope you are aware that your reputation is no longer a good one.
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Mike Safari
(@MikeSafariMusic) reported
@startca Any update on the outage in Mississauga? Connection has been flapping for about 4 hours now and when I spoke to support around 10am, they couldn't find anything identifying an outage but the guy suspected there would be one soon.
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Jason
(@JEGonc) reported
@WrayAJ @startca Come on, Start. Give us a damn heads up!
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ErrorFindingID
(@ErrorFindingID) reported
@startca hi there. It says there the service is currently having issues in some areas of Toronto? Just want to confirm if just me or there is some outages
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acid
(@acid1911) reported
@startca can't believe I used to like you guys. You're a joke and an absolute disgrace. Start SUCKS
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Brandon Eedy
(@BrandonEedy519) reported
@startca Why are you selling out to Telus and not saying anything? Will cancel my account immediately
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Tony Rajotte
(@large116) reported
@startca Hello Start, are there any issues in East London reported? Both internet & TV have dropped. Power-cycled all units but still no go?
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Marika
(@MarikaLaidlaw) reported
from
London, Ontario
@startca any known issues downtown London (Ridout and Albert area)? My internet keeps cutting in and out.
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Ty
(@F8TheUncreator) reported
@startca you guys need to figure out a way too let us know the service is down and an estimated time it's coming back on, paying for services that don't work on a regular basis is not what anyone wants. If it's an issue with the lines you rent, time too look at new lines to run.
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