Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 28 |
| London, ON | 4 |
| Cambridge, ON | 3 |
| Oakville, ON | 2 |
| Courtice, ON | 2 |
| Ottawa, ON | 2 |
| Montréal, QC | 2 |
| Barrie, ON | 1 |
| Brampton, ON | 1 |
| Kitchener, ON | 1 |
| Markham, ON | 1 |
| Brantford, ON | 1 |
| Belleville, ON | 1 |
| Milton, ON | 1 |
| Midland, ON | 1 |
| Mississauga, ON | 1 |
| Strathroy, ON | 1 |
| Calgary, AB | 1 |
| North York, ON | 1 |
| St. Thomas, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon Eedy
(@BrandonEedy519) reported
@Tiffany07118882 @startca Had the exact same response/reaction when I switched. Customer service is through the roof
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james m
(@CosmoKrameI2) reported
@startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.
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Duck
(@DucktheRoofer) reported
@startca internet has been out most of the day in OEV in London Ontario. I've reset, I've restarted my modem. Yet still nothing from @startca on twitter or Facebook + the support line just keeps ringing & ringing. I'm super pissed
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Tiffany Wilson-Walker
(@Tiffany07118882) reported
Its like waking up from a really bad dream. @startca Fiber half the price for double the speed and the best customer service EVER! I tried bell for the landline, awful experience, services I don’t use and crummy customer care. #switching #StartFiber
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tcc
(@13tcc13) reported
@startca is there issues going on with vdsl internet? Just stopped working.
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Melissa A. Chown
(@tompkinstyle) reported
@Rogers I don't understand how you aren't grasping this. There is a widespread @Rogers outage that includes #ldnont right now. Please explain how reporting the widespread Rogers outage can be addressed by @startca? Explain like I am in Kindergarten, because it doesn't make sense.
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doug lawlor
(@douglawlor) reported
@startca Looks like Internet is down in Kingston, ON: Any other complaints received? Just noticed it here:
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Nonsensible Shoes
(@NonsensibleShoe) reported
@startca Any update on the Rogers outage in Whitby?
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v.a.s.i.l.k.a.
(@vasilka03) reported
@startca any updates on internet outages in North York? Internet has been down for over 15min
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Jo is ... therefore she thinks.
(@j0_mAmA) reported
@RachFee @startca Awful website. When I finally got it to load, it says online only.
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To Be Human..
(@SmrUnique) reported
@startca My internet is constantly going down! I have your box/modem but purchased the wifi device as per your recommendation and its constantly needing to be reset....the modem needs to be replaced per my last call with you guys. Plz help!
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SinfullyKnotty 🇨🇦 💉💉💉💉🖋 🐶🐱🧶🧵🪡
(@SinfullyKnotty) reported
@startca our internet has been down 8 hours. (Oshawa L1J ) I WFH so need it. Phone is VOIP so that is gone too. Don’t have data to spare on cell so can’t fill in with that esp with the docs I need. Any idea as to when it will be fixed?
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Jordan
(@geebs1983) reported
@startca @_MadDuck You could have helped me any one of the numerous times I called support, you could have helped by having the technician actually show up to the appt. Why do I have to complain on social media to get any attention?
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Coral Williams
(@Coral9967) reported
I've been with @startca for YEARS and it's always been this way. I have no idea how you hire people that all seem to have the same legit customer service attitudes and are ALWAYS pleasant. Kudos to your hiring team.
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Coral Williams
(@Coral9967) reported
@startca just wanted to again say that your customer service reps are awesome. Called about a change in service inquiry on THANKSGIVING and the woman was so pleasant. A apologized but this has been the only day that I've had time to call about an upgrade.
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