Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 92
Brampton, ON 23
London, ON 16
Montréal, QC 14
Kitchener, ON 8
Hamilton, ON 8
Cambridge, ON 5
Whitby, ON 4
Mississauga, ON 4
Ottawa, ON 3
Milton, ON 3
North York, ON 3
Guelph, ON 3
Burlington, ON 2
Richmond Hill, ON 2
Oshawa, ON 2
Barrie, ON 2
Woodbridge, ON 1
Owen Sound, ON 1
North Wiltshire, PE 1
Elmira, ON 1
Bowmanville, ON 1
Windsor, ON 1
Listowel, ON 1
Schomberg, ON 1
Niagara Falls, ON 1
Utopia, ON 1
Stoney Creek, ON 1
St. Thomas, ON 1
Oakville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • Supermathie Michael Brown (@Supermathie) reported

    @startca My normal Internet connection is not working fine, since normal traffic sent to me does not get delivered.

  • BindyWho BindyLouWho (@BindyWho) reported

    @startca She is absolutely certain that she is not a prepaid (PAD) customer. She'll def need to call to sort this out. Thank you.

  • ynagmo ynagmo (@ynagmo) reported

    @startca Me router keeps dropping connection leaving me with internet for like 1hr at a time before needing to reset again. Help

  • geebs1983 Jordan (@geebs1983) reported

    @startca @_MadDuck You could have helped me any one of the numerous times I called support, you could have helped by having the technician actually show up to the appt. Why do I have to complain on social media to get any attention?

  • livetoariel a (@livetoariel) reported

    @startca is St Catharines Internet down or is it just my router 😔

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @startca We're sorry to hear that you're having ongoing issues with your connection. We're not seeing any phone calls or troubleshooting done recently, and there isn't anything currently listed in your area as a known issue. Please give our Support team a call so we can work with you

  • AthleteK13 Jackie H K (@AthleteK13) reported

    @Gooni3Gamess @startca And I as well have had start since it came to london on. This is the worst it’s ever been with no sign of change. I’m done with you guys. Changing to new service provider next week.

  • spoontazz ѕpꙬᶯᶵᶛᶼᶼ (@spoontazz) reported

    Spouse ended up just canceling the service. That took the last half of the 3 hours to complete. Appalling customer service. In contrast, I have been having issues with home internet and every time I call @startca I get just one agent, who is knowledgeable, genial...

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Here we go again, school is back and Start can't handle the volume. Start TV down. (CNN has been up and down all summer.) Funny just yesterday one of the big providers (starts with an R) offered a better price door to door.

  • j0_mAmA Jo is ... therefore she thinks. (@j0_mAmA) reported

    @startca Is there an outage in Old East? We've rebooted everything and have no internet.

  • jerkiejerx Jerome Dinampo (@jerkiejerx) reported

    Internet connection is DOWN again! @startca @RogersHelps

  • Daniel89825641 Daniel (@Daniel89825641) reported

    @startca it has been over 48 hrs since my new modem has been registered but my internet speed is still the same. My wife wants to switch to Bell as Fibe was just installed in my neighborhood. I decided to stay with Start for their customer service but this is embarrassing.

  • MiddleAgedJoker Molybdenum Arm Jones (@MiddleAgedJoker) reported

    @startca Internet down in Burlington.

  • Daniel89825641 Daniel (@Daniel89825641) reported

    @startca and I did reach out to the customer service and was told to "wait." What are my options?

  • BaInstinct Ba$iC-InStInCt (@BaInstinct) reported

    @startca Good to know it's not just your internet service that's ****.

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