Outage Map

The map below depicts the most recent cities in Canada where users have reported problems and outages. If you are experiencing problems with, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below. users affected:


start-ca Hero Image is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 86
Brampton, ON 21
London, ON 16
Montréal, QC 14
Kitchener, ON 8
Hamilton, ON 7
Cambridge, ON 5
Whitby, ON 4
Mississauga, ON 4
Ottawa, ON 3
Milton, ON 3
Burlington, ON 2
Richmond Hill, ON 2
Oshawa, ON 2
Barrie, ON 2
North York, ON 2
Guelph, ON 2
Drummondville, QC 1
Atwood, ON 1
Woodbridge, ON 1
Owen Sound, ON 1
North Wiltshire, PE 1
Elmira, ON 1
Bowmanville, ON 1
Windsor, ON 1
Listowel, ON 1
Schomberg, ON 1
Niagara Falls, ON 1
Utopia, ON 1
Stoney Creek, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information. Issues Reports

Latest outage, problems and issue reports in social media:

  • JordLee25 Jordan (@JordLee25) reported

    @startca No thanks. The past 3 times this has happened, I call but you can't fix it over the phone, so I have to schedule a tech to come over. By the evening, the issue's resolved, so I have to call back and cancel the tech only to hear that "yes there was an outage in your area earlier".

  • 2sidesof49 2sidesof49 (@2sidesof49) reported

    @startca What happend to our outage credit?

  • SensiOriginal Sensi Original (@SensiOriginal) reported

    @startca hey guys are you having an outage right now? I’ve rest my network and still no internet.

  • mynameisasong_ Barbara-Anne Elstone (@mynameisasong_) reported

    @startca is there an outage in the Peterborough area???

  • shuffel8 terry riley (@shuffel8) reported

    @startca Internet down in Hamilton, red light on modem. Yes I turned it off and on again.

  • Danielml48 ML (@Danielml48) reported

    @startca internet outage London Ontario for the last 2 hours

  • LorcanDuval ԋҽx (@LorcanDuval) reported

    @startca My wifi is down and cutting in and out in London

  • Fyrekrakr73 Red® 🇨🇦 (@Fyrekrakr73) reported

    @startca is this another outage ? Southcrest In #ldnont

  • HelloGlamorous JoJo. (@HelloGlamorous) reported

    @startca my network keeps dropping and your website is giving connection refused

  • ronthetvtech Ron (@ronthetvtech) reported from Central Elgin, Ontario

    @startca Instead of doing these dumb quizzes why don’t you fix CNN!!!!!!

  • tedrampart Trev McNaughton (@tedrampart) reported

    @startca internet down in wortley area for me, tried power cycling twice but no go. Any knowledge of what's going on?

  • BAMBO_TV Cazz Bham (@BAMBO_TV) reported

    @startca Did you read my message?! Obvs not! It was out, came back an hour later and I couldn’t get through to tech support as it was only a busy signal. BOOOO!!!

  • mariamatilde69 SimplyMaria (@mariamatilde69) reported

    @startca having issues with internet dropping constantly this morning. Are you aware? Rebooted modem and nothing, still having issues. Or is just me ?

  • thejodylang Jody Lang (@thejodylang) reported

    @startca cable internet in Orleans/Ottawa appears to be down. Modem can't seem to find a connection after a reboot. Any outages atm? 🤔

  • adarlin Andrea (@adarlin) reported

    @startca Will we be receiving a credit for the 3 day outage last month? Nothing different on my bill today

Map Check Current Status