Start.ca Outage Map
The map below depicts the most recent cities worldwide where Start.ca users have reported problems and outages. If you are having an issue with Start.ca, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 12 |
| Montréal, QC | 4 |
| Ottawa, ON | 1 |
| Vancouver, BC | 1 |
| Mississauga, ON | 4 |
| Gatineau, QC | 1 |
| London, ON | 1 |
| Québec, QC | 1 |
| Cambridge, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Phoenix (@MoonIitPhoenix) reported@startca Internet at my mom's place in Ottawa keeps going down randomly (3rd time today), very unreliable. Any reason for this?
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Olee (@Olee22090047) reported@jayme_wild @startca Same. They are the worst out there and keep getting worse for more money. Doesn't help that they're customer service is just as bad
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Christopher Lewis (@SaltedCashews) reported@geebs1983 @beisan @startca Ran into same, but lines were Rogers. On the Start side, I get Tier 3 help. She spent days narrowing down very odd and specific issues, and even tried to 'fudged reports to get Rogers out twice to tweak things - which worked. Love Start overall, but can't wait for their fibre.
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Jim Squires is probably on fire 🔥 (@jimmycanuck) reportedJust tried to call @cogeco to ask a basic pricing question as I try to help my mother-in-law with her wifi, and was told that their modem rental pricing isn’t standardized?!? What in the holy hell?! ENDLESSLY glad I switched to @startca years ago.
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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KatesChaos🤪 (@KatesChaos) reported@startca @chachee1976 Yes. We aren’t dumb. To be clear for you though: We’ve had service with the BIG GUYS and it was utter BS service and customer service. We chose lil guy because of that. Now lil guy is BIG GUY and so we wonder and ask, should we expect more BS like the BIG GUYS serve? We think YES
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Phoenix (@MoonIitPhoenix) reported@startca down in my Ottawa area for at least an hour now and a half now.
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Korean Persuasion (@KoreanPersuasi1) reported@startca I think Twitter DM services are not working
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LaserGuy. NO DMs (@GunFarce) reportedGood ole @startca Been on hold for two hours, just to be told there is a network problem with the digital phone service. Why the hell would they just post that and save people a lot of time wasted sitting in a phone que for hours. Since Koodo, things have gone down hill.
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Chirvan Edross 🔥 (@cedross) reported@startca gets purchased by Telus then all of a sudden there are issues. Coincidence...
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Betharoo⁷ (@elizabethz92) reported@startca Perhaps if you’re going to raise the prices, your internet service should actually connect. Where is that covered in literacy
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Olee (@Olee22090047) reported@startca literally using my cell phone data at home because your service and customer service is an absolute joke.