Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 48
Québec, QC 8
Brampton, ON 6
Montréal, QC 5
London, ON 5
Ottawa, ON 4
Hamilton, ON 4
Mississauga, ON 3
Sarnia, ON 3
Kitchener, ON 3
Greater Sudbury, ON 2
North York, ON 2
Guelph, ON 2
Barrie, ON 1
Sherbrooke, QC 1
Burlington, ON 1
Georgetown, ON 1
Cambridge, ON 1
Windsor, ON 1
Smithville, ON 1
Pont-Rouge, QC 1
Amherstburg, ON 1
Delhi, ON 1
Cobourg, ON 1
Amos, QC 1
Markham, ON 1
Woodbridge, ON 1
French River, ON 1
Alliston, ON 1
New Sudbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • gadgetwizguy Chris Goulard (@gadgetwizguy) reported from Orangeville, Ontario

    @startca when I call because the neighbourhood Internet keeps going up and down all afternoon, so a @Rogers issue AGAIN, do NOT tell me to reset my modem just put the damn ticket in. Whole area keeps going down. Just DO IT!!!

  • geebs1983 Jordan (@geebs1983) reported

    @startca @Olee22090047 You were told over and over and over, I replaced literally every bit of equipement and wires in my home, including the modem and routers. I told you it was at the pole, I told you in less than fav weather the internet went in and out...YOU ALWAYS BLAME ROGERS OR THE CUSTOMER.

  • Olee22090047 Olee (@Olee22090047) reported

    DO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C. WORST ISP out there

  • geebs1983 Jordan (@geebs1983) reported

    @NeilDowsonPEC @startca @startca does suck, after months of no support, no help, useless staff I finally decided to pull the plug on this welfare garbage service. The cable literally disconnected at the pole 2 weeks ago, its been lying on my lawn and they still haven't fixed it. DODGE THIS **** SERVICE!

  • tamara_b84 Tamara (@tamara_b84) reported

    Neither @rogers and @startca will get a technician here to fix my internet after a @Rogers technician disconnected my NON-direct Rogers line while hooking up another unit's internet until tomorrow morning. Both seem to think its acceptable to make us go without internet....

  • JohnnyLaRue_ Johnny LaRue (@JohnnyLaRue_) reported

    @startca is the internet down in Orangeville? What's going on?

  • Olee22090047 Olee (@Olee22090047) reported

    @startca is the absolute worst ISP out there. Their service is constantly failing, they double charge you and offer a refund then don't give it when you agree. They are ignoring me and holding my money ransom. Have proof

  • JohnnyLaRue_ Johnny LaRue (@JohnnyLaRue_) reported

    @startca @NeilDowsonPEC Is the internet down in Orangeville??

  • large116 Tony Rajotte (@large116) reported

    @startca Hello Start, are there any issues in East London reported? Both internet & TV have dropped. Power-cycled all units but still no go?

  • geebs1983 Jordan (@geebs1983) reported

    @startca @Olee22090047 This is the BS I'm talking about ppl. If you need help all they can do is suggest you power cycle your equipment. Otherwise they blame the customer or rogers, they'd blame the easter bunny if they through you'd accept it. 3 times I was no showed by a tech WORTHLESS WELFAR SERVICE

  • geebs1983 Jordan (@geebs1983) reported

    @startca @NeilDowsonPEC IF YOU SIGN UP FOR WELFARE SERVICE YOU GET WELFARE SERVCE. DODGE THIS GARBAGE, WELFARE SERVICE. When it works it's fine, when it doesn't they just blame the customer, or Rogers, or the Tooth Fairy, anything to get you off the phone.

  • T_Maniac13 a little alternative, don’t you think? 🏳️‍🌈 (@T_Maniac13) reported

    @startca Are you guys having issues out in Dufferin County? My internet has been going in and out randomly since last night.

  • tamara_b84 Tamara (@tamara_b84) reported

    @startca @Rogers @RogersHelps I can but I don't see the point...I spent the morning on the phone with technical support who told me there is nothing Start can do until tomorrow morning. It was a Rogers technician that disconnected my internet.

  • BrandonEedy519 Brandon Eedy (@BrandonEedy519) reported

    @startca Why are you selling out to Telus and not saying anything? Will cancel my account immediately

  • JEGonc Jason (@JEGonc) reported

    @WrayAJ @startca Come on, Start. Give us a damn heads up!

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