Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:

Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 51 |
Québec, QC | 7 |
Brampton, ON | 7 |
Kitchener, ON | 5 |
London, ON | 5 |
Ottawa, ON | 4 |
Montréal, QC | 4 |
Hamilton, ON | 4 |
Mississauga, ON | 3 |
Sarnia, ON | 3 |
North York, ON | 3 |
Cambridge, ON | 2 |
Guelph, ON | 2 |
Orangeville, ON | 2 |
Sherbrooke, QC | 1 |
Burlington, ON | 1 |
Georgetown, ON | 1 |
Windsor, ON | 1 |
Smithville, ON | 1 |
Pont-Rouge, QC | 1 |
Amherstburg, ON | 1 |
Delhi, ON | 1 |
Cobourg, ON | 1 |
Amos, QC | 1 |
Markham, ON | 1 |
Woodbridge, ON | 1 |
French River, ON | 1 |
Alliston, ON | 1 |
New Sudbury, ON | 1 |
St. Thomas, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Concannon (@fromtheheartont) reported
@startca Having connection issues off and on today in Carling. Mostly with Xbox gaming which means our house was finally cleaned by the teens in the house out of boredom so I’m not totally complaining. Just hoping it’s not like that for work tomorrow 😬
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Molybdenum Arm Jones (@MiddleAgedJoker) reported
@startca Internet down in Burlington.
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Luminous Path (@Path_Luminous) reported
I would like to thank @startca and @Bell_Support for my internet being down for 5 out of the last 11 days, and every ******* time I talk to one of 'em, they give me a different excuse. I'm not calling anymore. Fix this ****. Now. Or I'm gone.
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Duck (@DucktheRoofer) reported
@startca internet has been out most of the day in OEV in London Ontario. I've reset, I've restarted my modem. Yet still nothing from @startca on twitter or Facebook + the support line just keeps ringing & ringing. I'm super pissed
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Nonsensible Shoes (@NonsensibleShoe) reported
@startca Any update on the Rogers outage in Whitby?
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Michael Brown (@Supermathie) reported
@startca My normal Internet connection is not working fine, since normal traffic sent to me does not get delivered.
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Ba$iC-InStInCt (@BaInstinct) reported
@startca Good to know it's not just your internet service that's ****.
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v.a.s.i.l.k.a. (@vasilka03) reported
@startca any updates on internet outages in North York? Internet has been down for over 15min
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ynagmo (@ynagmo) reported
@startca Me router keeps dropping connection leaving me with internet for like 1hr at a time before needing to reset again. Help
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Melissa A. Chown (@tompkinstyle) reported
@Rogers I don't understand how you aren't grasping this. There is a widespread @Rogers outage that includes #ldnont right now. Please explain how reporting the widespread Rogers outage can be addressed by @startca? Explain like I am in Kindergarten, because it doesn't make sense.
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Keep Left (@steve_ca2002) reported
@startca Here we go again, school is back and Start can't handle the volume. Start TV down. (CNN has been up and down all summer.) Funny just yesterday one of the big providers (starts with an R) offered a better price door to door.
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Duck (@DucktheRoofer) reported
@startca Not sure how you can't know as I'm sure everyone in the building has called their internet providers to complain. Rogers guy was here at 815am, said there's no signal to the entire building. So is Rogers not talking to you or the other way around? Day 4 without internet.
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james m (@CosmoKrameI2) reported
@startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.
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Ba$iC-InStInCt (@BaInstinct) reported
@Gooni3Gamess @startca @startca is a joke, you could go with pretty much anybody else and get better service, I'm switching ASAP!
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BindyLouWho (@BindyWho) reported
@startca Normally, I'm a fan of Start, until today. My elderly friend is your customer. Her internet bill is due on Monday Sept 5th. She pays manually through her bank (not PAD). Why today, did you try to bill her CREDIT CARD for her Sept 5th payment?