Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 22
Montréal, QC 3
Brampton, ON 3
Sarnia, ON 2
Brantford, ON 2
Guelph, ON 2
London, ON 2
Cambridge, ON 2
Orangeville, ON 1
Calgary, AB 1
Windsor, ON 1
Hamilton, ON 1
Kitchener, ON 1
Blenheim, ON 1
Ottawa, ON 1
Whitby, ON 1
Québec, QC 1
Caledonia, ON 1
Grimsby, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • SoB0158 SoB0158 (@SoB0158) reported

    @startca better provide technical support and return the service then to spread panic and try to divert and distort reality. Still do not have Internet as of this evening

  • D3Edna Edna (@D3Edna) reported

    @startca I'd love to phone you but my internet is so slow a voip call keeps getting dropped! London, Ontario 10:22 pm on Sunday July 10, 2022

  • ttninan Tripti Ninan (@ttninan) reported

    @startca Glad we are reconnected! Will we be receiving a credit for the time the internet was down? Rogers is providing 5 days of credit to its customers.

  • robtmayo Robert Mayo (@robtmayo) reported

    @startca I still mis CNN. How much longer before your issue is resolved?

  • MGD43507122 MGD🇨🇦 (@MGD43507122) reported

    @startca Will Start be offering a credit for the outage, as Rogers is doing?

  • EdenJanna Janna Eden (@EdenJanna) reported

    @BrandonEedy519 @Rogers @startca Yep, we're next up to cancel

  • PennyCrosley12 Penny Crosley (@PennyCrosley12) reported

    @startca None right now i still have no internet from the outage...

  • DolLang1975 Dol Lan (@DolLang1975) reported

    @CP24 What does that literally equate to in #dollars and #cents. How are smaller companies like the Southwestern service provider @Startca that piggyback on @Rogers how will they reimburse customers & how timely will this all happen.

  • johnnyaverage04 JohnnyAverageGamer (@johnnyaverage04) reported

    @startca Ps4 is still having issues connecting even after restarting the modem and router.

  • ronthetvtech Ron (@ronthetvtech) reported from Central Elgin, Ontario

    @startca Ok CNN has now been down for over a week . It was down before the big Rogers fiasco. How about either some of that transparency we have herd so much about or some actual news or effort regarding this outage. This has happened before please tell us what’s really happening!

  • BTP1960 Brian Perry (@BTP1960) reported

    Will definitely be cancelling my service with @startca. CNN has been offline for *six* days and replaced with an error message. In no way is this acceptable.

  • mikesmoniz MisanthropicHumanist (@mikesmoniz) reported

    @hainsworthtv I’ve been with @startca out of London here in the Hamilton area using Cogeco cable infrastructure(who I left because of the stupid pricing). Speed always been consistent as advertised around 120 Mb down per my plan & have had no issues.

  • slicemage Slicemage (@slicemage) reported

    @startca None of the above interestingly - I mainly use a desktop computer with a wireless adapter because there's no good way of running ethernet in my ancient townhouse, and powerline is slow.

  • RAlexanderD Alexander.D (@RAlexanderD) reported

    @BryanPassifiume @RogersHelps I've been a huge fan of the level of customer service I have received over the years from @startca (sub off Rogers I know) however call centre LOCAL, never a long cue, and nothing but friendly helpful assistance. Also have referral program. Please PM for email.

  • _alenperic Alen Peric (@_alenperic) reported

    Between getting my DSL cost jacked up one month into service and signing up for a new house with @startca and getting a call 30 minutes later that they don't actually service the house that their website said they do, this company has been absolute garbage to deal with.

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