Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 60 |
| London, ON | 10 |
| Kitchener, ON | 6 |
| Montréal, QC | 3 |
| Cornwall, ON | 2 |
| Southwold, ON | 1 |
| Hamilton, ON | 1 |
| Maple, ON | 1 |
| Mississauga, ON | 1 |
| North York, ON | 1 |
| Orillia, ON | 1 |
| Pont-Rouge, QC | 1 |
| Peterborough, ON | 1 |
| Strathroy, ON | 1 |
| Oshawa, ON | 1 |
| Gatineau, QC | 1 |
| Calgary, AB | 1 |
| Orangeville, ON | 1 |
| St. Thomas, ON | 1 |
| Brampton, ON | 1 |
| Nipigon, ON | 1 |
| Woodbridge, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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J Scherba aka Gov
(@governorjs) reported
@startca Should there be any problems now? Still tv seems very unstable?
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Nico Fernando
(@nicovfernando) reported
@ValdronVictoria @startca Is it completely down or just slow?
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MGD🇨🇦
(@MGD43507122) reported
@startca Will Start be offering a credit for the outage, as Rogers is doing?
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blaine’s chalk 👨🏫
(@blaineschalk) reported
@jmccall54 @startca I’ll never go back to the big 3. Worst customer service for anything ever.
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Mike MacKenzie
(@MWMacKenzie) reported
@jmccall54 @blaineschalk @startca I'm a Start customer in an apartment. I pay $62 per month for unlimited. They haven't installed their own fibre yet due to some technical issue with my building so it uses Bell.
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Edna
(@D3Edna) reported
@startca I'd love to phone you but my internet is so slow a voip call keeps getting dropped! London, Ontario 10:22 pm on Sunday July 10, 2022
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Dol Lan
(@DolLang1975) reported
@CP24 What does that literally equate to in #dollars and #cents. How are smaller companies like the Southwestern service provider @Startca that piggyback on @Rogers how will they reimburse customers & how timely will this all happen.
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Robert Mayo
(@robtmayo) reported
@startca I still mis CNN. How much longer before your issue is resolved?
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Janna Eden
(@EdenJanna) reported
@BrandonEedy519 @Rogers @startca Yep, we're next up to cancel
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Alexander.D
(@RAlexanderD) reported
@BryanPassifiume @RogersHelps I've been a huge fan of the level of customer service I have received over the years from @startca (sub off Rogers I know) however call centre LOCAL, never a long cue, and nothing but friendly helpful assistance. Also have referral program. Please PM for email.
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Ron
(@ronthetvtech) reported
from
Central Elgin, Ontario
@startca Ok CNN has now been down for over a week . It was down before the big Rogers fiasco. How about either some of that transparency we have herd so much about or some actual news or effort regarding this outage. This has happened before please tell us what’s really happening!
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what’s in a name
(@thatstheone01) reported
@startca Why have we STILL not received any email communication about the outage from you guys?! I get that it was a rogers issue but some acknowledgement would have been kind. Are your customers going to receive any compensation?
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Phillip Dinis
(@DinisPhillip) reported
@startca How about absolutely no connection? I’m not experiencing slow service; I have absolutely nothing. Downtown London. No amount of reboots, or calls with tech support helps.
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Jeremy McCall
(@jmccall54) reported
@blaineschalk @startca Yeah so it’s an option for those other reasons for sure, but teksavvy would be $7 a month cheaper than what I pay now for the same service.
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MatthewSutton40
(@MatthewSutton40) reported
@startca i have been having issues accessing amazon prime video. I have rebooted my home router and modem and the issue is still happening.
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