Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 44
Brampton, ON 8
Kitchener, ON 7
London, ON 6
Montréal, QC 4
Hamilton, ON 4
Orangeville, ON 4
North York, ON 3
Guelph, ON 2
Woodbridge, ON 2
Sarnia, ON 2
Québec, QC 2
Mississauga, ON 2
Barrie, ON 2
Milton, ON 2
Markham, ON 1
French River, ON 1
Alliston, ON 1
New Sudbury, ON 1
St. Thomas, ON 1
Orillia, ON 1
Uxbridge, ON 1
Oakville, ON 1
Thorold, ON 1
Gravenhurst, ON 1
Cambridge, ON 1
St. Catharines, ON 1
Brantford, ON 1
Whitby, ON 1
Coteau-du-Lac, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • 1690Orangemen john smith (@1690Orangemen) reported

    @startca I am still having issues with speed of my internet sometimes pages will load and other times it crawls and times out. Is this part of issue and also I can't even do a speed test

  • Jhericho38 Proud Liberal (@Jhericho38) reported

    @yzz_spicy @startca Start already said, several times, that once the scope and duration of this outage is known, and everyone has full services again, then they'll assess the amounts of compensation. Do you want to rush the decision, and get less than we deserve? Patience!

  • Jhericho38 Proud Liberal (@Jhericho38) reported

    @DinisPhillip @KeithIsnor @startca Been up in London since 22h after the outage started. Home Phone came on last night; still waiting for TV. Rogers is the only one who has any control over how long this is going to take.

  • Jhericho38 Proud Liberal (@Jhericho38) reported

    @KeithIsnor @startca Rogers really screwed the pooch. CBC said it was human error that shut down the entire network, and it takes time to reboot an entire infrastructure.

  • nicovfernando Nico Fernando (@nicovfernando) reported

    @ValdronVictoria @startca Is it completely down or just slow?

  • Jhericho38 Proud Liberal (@Jhericho38) reported

    @DiligentBeaver @Cruu__ @startca Rogers isn't giving any of their customers a timeline, and as a Rogers customer, Start has no timeline, either.

  • gordongolf John Gordon (@gordongolf) reported

    Third day without full Rogers service for TV and @startca internet. I guess we aren’t in the “vast majority” that have service restored. 🤥

  • ValdronVictoria Victoria Valdron (@ValdronVictoria) reported

    @nicovfernando @startca It went completely down, but it eventually came back. Luckily I haven't had a speed issue that was noticeable.

  • ValdronVictoria Victoria Valdron (@ValdronVictoria) reported

    @startca Nevermind. Lasted barely an hour, down again...

  • ShaziaC49004611 Shazia Cheema (@ShaziaC49004611) reported

    @startca Doesnt work for me

  • edmcanuck El?sa (@edmcanuck) reported

    @startca I guess I won’t complain about the weak internet service since others don’t appear to have any.

  • StriderShinryu Chris Keppler (@StriderShinryu) reported

    @startca Appreciate that you're doing what you can but are you actually hearing anything at all from Rogers on this? Thankfully I at least have some connectivity but all I'm seeing from Rogers in media coverage is "Oh, everything is fine, service is restored!" and it's very frustrating

  • faboli Fabricio de Oliveira (@faboli) reported

    @iPhoneinCanada Once upon a time, I switched away from @Rogers to @startca because of the cost. Had a small few issues in the beginning and once I was without TV and Internet because they needed a Rogers technician to come to my place.

  • wouwounl Nelson (@wouwounl) reported

    @startca Still no internet, I guess it’s the price we pay for second tier Rogers customer?

  • adarlin Andrea (@adarlin) reported

    @startca Still waiting on any service to be restored. Nothing since Friday morning

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