Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 17
Cambridge, ON 2
Brampton, ON 2
Hamilton, ON 2
London, ON 2
Scarborough, ON 1
Vancouver, BC 1
North York, ON 1
Montréal, QC 1
Guelph, ON 1
Kitchener, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • BindyWho BindyLouWho (@BindyWho) reported

    @startca Normally, I'm a fan of Start, until today. My elderly friend is your customer. Her internet bill is due on Monday Sept 5th. She pays manually through her bank (not PAD). Why today, did you try to bill her CREDIT CARD for her Sept 5th payment?

  • Path_Luminous Luminous Path (@Path_Luminous) reported

    I would like to thank @startca and @Bell_Support for my internet being down for 5 out of the last 11 days, and every ******* time I talk to one of 'em, they give me a different excuse. I'm not calling anymore. Fix this ****. Now. Or I'm gone.

  • Daniel89825641 Daniel (@Daniel89825641) reported

    @startca it has been over 48 hrs since my new modem has been registered but my internet speed is still the same. My wife wants to switch to Bell as Fibe was just installed in my neighborhood. I decided to stay with Start for their customer service but this is embarrassing.

  • ParticleMel Melanie T. (@ParticleMel) reported

    @Mikeggibbs Check out @startca. I dumped Rogers for Start in 2013 due to frequent outages. Start uses Rogers infrastructure, but I had virtually no down time for the 5 or 6 years they supplied my internet.

  • gwcgary 🌎gwc of this ******* planet🌏 (@gwcgary) reported

    @startca well I have support Start since 2014 and I phoned in once about having different rates for low income people. The person said that it was a good idea But Start doesn’t discriminate they charge everyone the same. That policy discriminates against low income Canadians !!!

  • Zantheus1 Zantheus (@Zantheus1) reported

    @startca internet down M4M. What's the issue?

  • TimWilkinson15 Timmeh 🇨🇦 (@TimWilkinson15) reported

    @startca Yes, I've never had an issue contacting your team if I need support. I can't say the same regarding the "big three" where you're stuck on hold for 2+ hours.

  • toadleystone Abbie the cat (@toadleystone) reported

    @startca internet is down in the downtown London area

  • HelloGlamorous JoJo. (@HelloGlamorous) reported

    @startca my internet has been down for an hour and wont come back up, I paid it a couple days ago so it's not that.. what gives?

  • DaveGaudet Dave Gaudet (@DaveGaudet) reported

    @startca any ETA on my cable internet outage? Went out for myself and at least one other house in my neighborhood during the storm last night. 24h without connection and counting...

  • Daniel89825641 Daniel (@Daniel89825641) reported

    @startca and I did reach out to the customer service and was told to "wait." What are my options?

  • _log1n_ Paradigm Shift (@_log1n_) reported

    @startca Any known issues for the Kingston area?

  • Raven5666 Jasmine Robar (@Raven5666) reported

    @startca is there an outage or something? My internet just randomly quit

  • BindyWho BindyLouWho (@BindyWho) reported

    @startca She is absolutely certain that she is not a prepaid (PAD) customer. She'll def need to call to sort this out. Thank you.

  • stevequinton Steve Quinton 🇨🇦 (@stevequinton) reported

    Looks like @startca is down. Another @rogers issue?

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