Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 28 |
| London, ON | 4 |
| Cambridge, ON | 3 |
| Oakville, ON | 2 |
| Courtice, ON | 2 |
| Ottawa, ON | 2 |
| Montréal, QC | 2 |
| Barrie, ON | 1 |
| Brampton, ON | 1 |
| Kitchener, ON | 1 |
| Markham, ON | 1 |
| Brantford, ON | 1 |
| Belleville, ON | 1 |
| Milton, ON | 1 |
| Midland, ON | 1 |
| Mississauga, ON | 1 |
| Strathroy, ON | 1 |
| Calgary, AB | 1 |
| North York, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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BK
(@ReadABook05) reported
@startca any eta on service restoration in London?
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Fred Parker
(@fredder) reported
@startca is there an internet outage in Scarborough for FTTN?
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JD55
(@JD5513) reported
Hey @startca, we've been trying to get our Internet service back up and running. However, we've been unable to contact anyone to come out and assist for the past few days. Been in hold multiple times with no help for 2 hours each time
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Ohor78
(@ohor78) reported
@startca Internet has been down all day in London
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Jay Johnson
(@JayJohns14) reported
@startca @TELUSsupport sharing feedback that I never had to wait more than 10 minutes on hold prior to Telus purchasing and I'm currently at 1 hour and 52 minutes of being on hold...so much for friendly neighbourhood company
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Gremlin | Save The OA
(@RenewTheOANOW) reported
@sxc234 @startca It's been losing internet 3 times a day ever since tells took over it sucks now, been looking elsewhere that's not Bell or Roger's. If u find any let me know.
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Tyson Moore
(@das_wonderkin) reported
@startca I’m still down, reboot didn’t work, I’m trying it again right now
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Fred Parker
(@fredder) reported
@startca How about Toronto? Been down for 30 minutes
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Chirvan Edross 🔥
(@cedross) reported
@startca gets purchased by Telus then all of a sudden there are issues. Coincidence...
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Gremlin | Save The OA
(@RenewTheOANOW) reported
@Kylede7 @startca It's been going down like 4 times a day for me
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Magickalhack - Glory to the 331st
(@Magickalhack) reported
Hey @startca, you guys really need to bring back 24h tech support. 8 am to 9 pm is not sufficient. Hell, 5-6 reps would be all you would need. Even if it was just live chat for the other 11 ******* hours of the day. If my internet [my only source of entertainment] goes down... 1/
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KatesChaos🤪
(@KatesChaos) reported
@startca @chachee1976 Yes. We aren’t dumb. To be clear for you though: We’ve had service with the BIG GUYS and it was utter BS service and customer service. We chose lil guy because of that. Now lil guy is BIG GUY and so we wonder and ask, should we expect more BS like the BIG GUYS serve? We think YES
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Sam
(@sxc234) reported
@startca is there an outage in Toronto today?
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accounttaken
(@accounttaken2) reported
@GeroldSecr61410 @startca For me as well tonight, it’s terrible.
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Shadowheart
(@shadowheart927) reported
@startca is there an outage in Kingston?
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