Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 15
Brampton, ON 3
Montréal, QC 2
Cambridge, ON 2
Hamilton, ON 2
Kitchener, ON 1
Scarborough, ON 1
Vancouver, BC 1
North York, ON 1
London, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • ohor78 Ohor78 (@ohor78) reported

    @startca Internet has been down all day in London

  • GunFarce LaserGuy. NO DMs (@GunFarce) reported

    Good ole @startca Been on hold for two hours, just to be told there is a network problem with the digital phone service. Why the hell would they just post that and save people a lot of time wasted sitting in a phone que for hours. Since Koodo, things have gone down hill.

  • RenewTheOANOW Gremlin | Save The OA (@RenewTheOANOW) reported

    @sxc234 @startca It's been losing internet 3 times a day ever since tells took over it sucks now, been looking elsewhere that's not Bell or Roger's. If u find any let me know.

  • Magickalhack Magickalhack - Glory to the 331st (@Magickalhack) reported

    Hey @startca, you guys really need to bring back 24h tech support. 8 am to 9 pm is not sufficient. Hell, 5-6 reps would be all you would need. Even if it was just live chat for the other 11 ******* hours of the day. If my internet [my only source of entertainment] goes down... 1/

  • KatesChaos KatesChaos🤪 (@KatesChaos) reported

    @startca @chachee1976 Yes. We understand that. You missed the sarcasm…about how we expect utter **** LIKE we ALWAYS got when we were with the BIG guys. It’s why we were with lil guys. Now you’re BIG GUYS, we expect utter **** LIKE BIG GUYS ALWAYS SERVED US. #yaclearnow

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @pozpiggy86 @startca @Rogers Nothing went down on me today. :( I'm sad. ;)

  • accounttaken2 accounttaken (@accounttaken2) reported

    @GeroldSecr61410 @startca For me as well tonight, it’s terrible.

  • fredder Fred Parker (@fredder) reported

    @startca is there an internet outage in Scarborough for FTTN?

  • RenewTheOANOW Gremlin | Save The OA (@RenewTheOANOW) reported

    @startca Internets been down 3 times a day in GTA

  • GunFarce LaserGuy. NO DMs (@GunFarce) reported

    @startca My digital phone service is no longer "registered" for some reason. Been on hold over an hour now. wtf?

  • shadowheart927 Shadowheart (@shadowheart927) reported

    @startca is there an outage in Kingston?

  • RenewTheOANOW Gremlin | Save The OA (@RenewTheOANOW) reported

    @Kylede7 @startca It's been going down like 4 times a day for me

  • eduquette313 Eric Duquette (@eduquette313) reported

    @startca last night spent 2 hours and 13 mins on phone waiting someone. Then it hit 9pm snd it hung up. I called 30 mins waited this morning and had to leave for work because i couldnt do work last night because no internet. Now been on hold currently 30 mins waiting. Help me

  • DobsCarbon CarbonDobsOfficial (B42Empire) (@DobsCarbon) reported

    Thank for bullshit customer service for the last 5 years @startca but your HOUR wait times to get through to billing and nothing but connection issues EVERY MONTH I'm done **** you guys

  • caraquilts Cara Donnelly (@caraquilts) reported

    oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts

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