Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 50 |
| London, ON | 10 |
| Kitchener, ON | 5 |
| Cornwall, ON | 2 |
| Montréal, QC | 2 |
| Guelph, ON | 1 |
| Southwold, ON | 1 |
| Hamilton, ON | 1 |
| Maple, ON | 1 |
| Mississauga, ON | 1 |
| North York, ON | 1 |
| Orillia, ON | 1 |
| Pont-Rouge, QC | 1 |
| Peterborough, ON | 1 |
| Strathroy, ON | 1 |
| Oshawa, ON | 1 |
| Gatineau, QC | 1 |
| Calgary, AB | 1 |
| Orangeville, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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The Narc Alert
(@AlertNarc) reported
@startca Your website is down and theres 30 callers ahead of me on the phone...Please tweet out some info to let us know what is happening
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The Narc Alert
(@AlertNarc) reported
@startca My internet is down AND I can even get your website to load when everything else can..Clearly there is an issue in Toronto?london?
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Paradigm Shift
(@_log1n_) reported
@startca Any known issues for the Kingston area?
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Jordan
(@JordLee25) reported
@startca No thanks. The past 3 times this has happened, I call but you can't fix it over the phone, so I have to schedule a tech to come over. By the evening, the issue's resolved, so I have to call back and cancel the tech only to hear that "yes there was an outage in your area earlier".
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CheekyOtter16
(@CheekyOtter16) reported
@startca my internet is crap today! Can’t load videos, buffering on 20 minute shows…what’s going on?!
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three raccoons apart
(@smashwalters) reported
@startca is the internet down for L1S?
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Darian Roy
(@DarianRoy1) reported
@startca Yeah while I’ve been waiting for fibre for that was promised would be installed in my area for on 3+ years now…cmon do better Start. I’m tired of paying $80 for a 75mb download. While my friend pays $105 for 1000 down.
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MGD🇨🇦
(@MGD43507122) reported
@startca @Danielml48 Can you not just tell me the outage has been resolved and reboot my modem? Not interested in waiting on hold
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terry riley
(@shuffel8) reported
@startca Please fix my internet! I am in Hamilton and the service is done. I turned it off and on again.
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CanadianSupahFly
(@Cdn_SupahFly) reported
from
St. Catharines, Ontario
@startca @HumaneSocietyLM Terrible puns aside, happy #InternationalCatDay 🙃
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Abbie the cat
(@toadleystone) reported
@startca internet is down in the downtown London area
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Terk the Drunk
(@TerkyBacon14) reported
@startca so I can't log into my account, with the saved information on my phone. Lost internet. Contact you via DM and am told to use live chat. Live chat unavailable for tech support.🙃 Let's hope it's back before I start work, since I work from home. 😵💫
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Timmeh 🇨🇦
(@TimWilkinson15) reported
@startca Yes, I've never had an issue contacting your team if I need support. I can't say the same regarding the "big three" where you're stuck on hold for 2+ hours.
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Jaclyn Kamenar
(@JKamenar) reported
@CheekyOtter16 @startca My internet has been absolute garbage the last 2 weeks. Lagging, slow, cuts in and out. And my speed test is fine. Which means it’s a server problem. That’s you start. Get this crap together. Thinking about switching companies. The rates keep going up and the quality goes down
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Rena 🦊 No ******* Thanks
(@RenaKunisaki) reported
@startca mine just lost signal for a few minutes (blinking DS light) but it's back up now
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