Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 23 |
| London, ON | 4 |
| Montréal, QC | 3 |
| Brampton, ON | 2 |
| Brantford, ON | 1 |
| Belleville, ON | 1 |
| Oakville, ON | 1 |
| Milton, ON | 1 |
| Midland, ON | 1 |
| Mississauga, ON | 1 |
| Strathroy, ON | 1 |
| Calgary, AB | 1 |
| North York, ON | 1 |
| Ottawa, ON | 1 |
| St. Thomas, ON | 1 |
| Ajax, ON | 1 |
| Vaughan, ON | 1 |
| Kitchener, ON | 1 |
| Cambridge, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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BindyLouWho
(@BindyWho) reported
@startca She is absolutely certain that she is not a prepaid (PAD) customer. She'll def need to call to sort this out. Thank you.
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Ba$iC-InStInCt
(@BaInstinct) reported
@Gooni3Gamess @startca @startca is a joke, you could go with pretty much anybody else and get better service, I'm switching ASAP!
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v.a.s.i.l.k.a.
(@vasilka03) reported
@startca any updates on internet outages in North York? Internet has been down for over 15min
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Dave Gaudet
(@DaveGaudet) reported
@startca any ETA on my cable internet outage? Went out for myself and at least one other house in my neighborhood during the storm last night. 24h without connection and counting...
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Duck
(@DucktheRoofer) reported
@startca internet has been out most of the day in OEV in London Ontario. I've reset, I've restarted my modem. Yet still nothing from @startca on twitter or Facebook + the support line just keeps ringing & ringing. I'm super pissed
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Samantha Wilson
(@saaamwilsooo) reported
@startca are there some outage issues going on? I’ve been without wifi for a while
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a
(@livetoariel) reported
@startca is St Catharines Internet down or is it just my router 😔
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GooNi3Games
(@Gooni3Gamess) reported
@startca This the type of service we get everytime we talk to them lately..
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Jordan
(@geebs1983) reported
@startca Not worth the $25 credit to sully your reputation with your neighbours, I have to reset my internet multiple times daily. 0% chance I would ever recommend this substandard service.
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Duck
(@DucktheRoofer) reported
@startca Not sure how you can't know as I'm sure everyone in the building has called their internet providers to complain. Rogers guy was here at 815am, said there's no signal to the entire building. So is Rogers not talking to you or the other way around? Day 4 without internet.
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Nonsensible Shoes
(@NonsensibleShoe) reported
@startca Any update on the Rogers outage in Whitby?
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Ba$iC-InStInCt
(@BaInstinct) reported
@startca Good to know it's not just your internet service that's ****.
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BindyLouWho
(@BindyWho) reported
@startca Normally, I'm a fan of Start, until today. My elderly friend is your customer. Her internet bill is due on Monday Sept 5th. She pays manually through her bank (not PAD). Why today, did you try to bill her CREDIT CARD for her Sept 5th payment?
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james m
(@CosmoKrameI2) reported
@startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.
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GooNi3Games
(@Gooni3Gamess) reported
@startca We're sorry to hear that you're having ongoing issues with your connection. We're not seeing any phone calls or troubleshooting done recently, and there isn't anything currently listed in your area as a known issue. Please give our Support team a call so we can work with you