Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 27 |
| London, ON | 4 |
| Montréal, QC | 3 |
| Oakville, ON | 2 |
| Courtice, ON | 2 |
| Ottawa, ON | 2 |
| Cambridge, ON | 1 |
| Brantford, ON | 1 |
| Belleville, ON | 1 |
| Milton, ON | 1 |
| Midland, ON | 1 |
| Mississauga, ON | 1 |
| Strathroy, ON | 1 |
| Calgary, AB | 1 |
| North York, ON | 1 |
| St. Thomas, ON | 1 |
| Ajax, ON | 1 |
| Vaughan, ON | 1 |
| Kitchener, ON | 1 |
| Brampton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Olee
(@Olee22090047) reported
DO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C. WORST ISP out there
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Olee
(@Olee22090047) reported
DO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C
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ErrorFindingID
(@ErrorFindingID) reported
@startca hi there. It says there the service is currently having issues in some areas of Toronto? Just want to confirm if just me or there is some outages
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Johnny LaRue
(@JohnnyLaRue_) reported
@startca is the internet down in Orangeville? What's going on?
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Jaclyn Kamenar
(@JKamenar) reported
@startca @oxio_internet We should need very little support if you provided good quality and reliable internet. It used to be good a couple of yrs ago. I don’t know happened to you guys. I hope you are aware that your reputation is no longer a good one.
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Jordan
(@geebs1983) reported
@startca @Olee22090047 You were told over and over and over, I replaced literally every bit of equipement and wires in my home, including the modem and routers. I told you it was at the pole, I told you in less than fav weather the internet went in and out...YOU ALWAYS BLAME ROGERS OR THE CUSTOMER.
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Jordan
(@geebs1983) reported
@startca @Olee22090047 This is the BS I'm talking about ppl. If you need help all they can do is suggest you power cycle your equipment. Otherwise they blame the customer or rogers, they'd blame the easter bunny if they through you'd accept it. 3 times I was no showed by a tech WORTHLESS WELFAR SERVICE
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Johnny LaRue
(@JohnnyLaRue_) reported
@startca @NeilDowsonPEC Is the internet down in Orangeville??
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Tamara
(@tamara_b84) reported
@startca @Rogers @RogersHelps I can but I don't see the point...I spent the morning on the phone with technical support who told me there is nothing Start can do until tomorrow morning. It was a Rogers technician that disconnected my internet.
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Chris Goulard
(@gadgetwizguy) reported
from
Orangeville, Ontario
@startca when I call because the neighbourhood Internet keeps going up and down all afternoon, so a @Rogers issue AGAIN, do NOT tell me to reset my modem just put the damn ticket in. Whole area keeps going down. Just DO IT!!!
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jayme.wild
(@jayme_wild) reported
Seriously. @startca is absolute garbage. I’ve been a customer since October and now on my 15th outage. Why oh why did I leave Teksavvy
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Jaclyn Kamenar
(@JKamenar) reported
@startca switching internet services. I am tired of the unstable internet speeds. I am now paying 70 bucks a month for poor performance. I have found a new provider with better speeds and 20/month less. Thank you #Oxio
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Ty
(@F8TheUncreator) reported
@startca you guys need to figure out a way too let us know the service is down and an estimated time it's coming back on, paying for services that don't work on a regular basis is not what anyone wants. If it's an issue with the lines you rent, time too look at new lines to run.
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Tanya Park
(@tanneramma) reported
@startca is there a known outage in St.Thomas?
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Jordan
(@geebs1983) reported
@NeilDowsonPEC @startca @startca does suck, after months of no support, no help, useless staff I finally decided to pull the plug on this welfare garbage service. The cable literally disconnected at the pole 2 weeks ago, its been lying on my lawn and they still haven't fixed it. DODGE THIS **** SERVICE!
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