Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 20
London, ON 4
Montréal, QC 4
North York, ON 2
Brampton, ON 2
Cambridge, ON 2
Brantford, ON 1
Belleville, ON 1
Oakville, ON 1
Milton, ON 1
Midland, ON 1
Mississauga, ON 1
Strathroy, ON 1
Calgary, AB 1
Ottawa, ON 1
St. Thomas, ON 1
Ajax, ON 1
Vaughan, ON 1
Kitchener, ON 1
Scarborough, ON 1
Vancouver, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • SinfullyKnotty SinfullyKnotty 🇨🇦 💉💉💉💉🖋 🐶🐱🧶🧵🪡 (@SinfullyKnotty) reported

    @startca our internet has been down 8 hours. (Oshawa L1J ) I WFH so need it. Phone is VOIP so that is gone too. Don’t have data to spare on cell so can’t fill in with that esp with the docs I need. Any idea as to when it will be fixed?

  • Coral9967 Coral Williams (@Coral9967) reported

    I've been with @startca for YEARS and it's always been this way. I have no idea how you hire people that all seem to have the same legit customer service attitudes and are ALWAYS pleasant. Kudos to your hiring team.

  • sherratt3298 p (@sherratt3298) reported

    @startca What was the issue?

  • cold_arctic_air Adam Kurtz (@cold_arctic_air) reported

    @startca @Ketobombchocol1 Neighbor with Rogers. Same issue. Service vehicles in the area, seems to be resolved for now.

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @startca You guys going to inform your customers what's going on or what? 2 days now sporadic internet. No answers in DMS or support chat. Pathetic support services. Also if anyone else sees this I'm currently looking for a new provider that will support its customers!

  • undauntedscion A'teya @ 6.2 (@undauntedscion) reported

    @startca so it says connected but nothing is loading, the constant issues with my internet connection is getting beyond frustrating

  • LeahBraemel LeahBraemel 🇨🇦 is Unashamed (@LeahBraemel) reported

    @startca our net has been down since 1 am —any idea what is going on or when it will be back?

  • caraquilts Cara Donnelly🌻 (@caraquilts) reported

    Anyone else having @startca issues this weekend?

  • large116 Tony Rajotte (@large116) reported

    @startca Hey Support. Get a message that START TV service is not responding. Tried a reset of all the equipment but still getting the message. Any reports of issues in London?

  • shiphead666 United1889 (@shiphead666) reported

    @startca Absolutely true, no issues in 8 years of service.

  • iamajavajunkie Java Junkie ☕️ (@iamajavajunkie) reported

    @startca It isn’t just me. Several people in South London have spotty service.

  • j0_mAmA Jo is ... therefore she thinks. (@j0_mAmA) reported

    @RachFee @startca Awful website. When I finally got it to load, it says online only.

  • saaamwilsooo Samantha Wilson (@saaamwilsooo) reported

    @startca are there some outage issues going on? I’ve been without wifi for a while

  • guinnessguy trevor kerr (@guinnessguy) reported

    @startca is there an outage in Belleville, Ontario currently? Have lost signal off and on from Tuesday September 18 to the 19th (today)

  • ItsShaZam Shane Zeagman (@ItsShaZam) reported

    @startca Any word on the downed network on Cogeco's line in Hamilton?

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