Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 26
London, ON 4
Montréal, QC 3
Courtice, ON 2
Cambridge, ON 2
Ottawa, ON 2
Brantford, ON 1
Belleville, ON 1
Oakville, ON 1
Milton, ON 1
Midland, ON 1
Mississauga, ON 1
Strathroy, ON 1
Calgary, AB 1
North York, ON 1
St. Thomas, ON 1
Ajax, ON 1
Vaughan, ON 1
Kitchener, ON 1
Brampton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • Fyrekrakr73 Red® 🇨🇦 (@Fyrekrakr73) reported

    @startca is this another outage ? Southcrest In #ldnont

  • RAlexanderD Alexander.D (@RAlexanderD) reported

    @BryanPassifiume @RogersHelps I've been a huge fan of the level of customer service I have received over the years from @startca (sub off Rogers I know) however call centre LOCAL, never a long cue, and nothing but friendly helpful assistance. Also have referral program. Please PM for email.

  • slicemage Slicemage (@slicemage) reported

    @startca None of the above interestingly - I mainly use a desktop computer with a wireless adapter because there's no good way of running ethernet in my ancient townhouse, and powerline is slow.

  • DarianRoy1 Darian Roy (@DarianRoy1) reported

    @startca any updates on the upcoming bills to those who were effected by the Rogers outage?

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Simply communicating this to your clients would save a lot of frustration and calls for help. There is a world of ways to keep your customers informed. "Known current issues and outages" should be front and center on your website. Be proactive so your customers aren't reactive.

  • ttninan Tripti Ninan (@ttninan) reported

    @startca Glad we are reconnected! Will we be receiving a credit for the time the internet was down? Rogers is providing 5 days of credit to its customers.

  • londonguy1977 Warren Riffel (@londonguy1977) reported

    @startca are there any reported outages in east London my internet went down about 7mins ago. I only have 2 lights on modem one solid green and one flashing green. I already did reset on modem and router same result.

  • HelloGlamorous JoJo. (@HelloGlamorous) reported

    @startca love that despite the 3 day outage my bill was $15 higher than normal lmao

  • tedrampart Trev McNaughton (@tedrampart) reported

    @startca If you power cycle the modem 3 times in front of a mirror, a Rogers tech will appear! All jokes aside, I'm back up and running! Looks like there was issues at the box on the street.

  • MoodyLobster23 Stephanie (@MoodyLobster23) reported

    @startca fibre internet not working for me in London. Any known issues here?

  • tedrampart Trev McNaughton (@tedrampart) reported

    @startca internet down in wortley area for me, tried power cycling twice but no go. Any knowledge of what's going on?

  • robtmayo Robert Mayo (@robtmayo) reported

    @startca I still mis CNN. How much longer before your issue is resolved?

  • PennyCrosley12 Penny Crosley (@PennyCrosley12) reported

    @startca None right now i still have no internet from the outage...

  • MaikurrTo Michael To (@MaikurrTo) reported

    @startca @Cdn_SupahFly Hi I second this issue, my connection is faulty and I'm having trouble at work. I am connected via ethernet cable, so it's not a wireless issue.

  • mikesmoniz MisanthropicHumanist (@mikesmoniz) reported

    @hainsworthtv I’ve been with @startca out of London here in the Hamilton area using Cogeco cable infrastructure(who I left because of the stupid pricing). Speed always been consistent as advertised around 120 Mb down per my plan & have had no issues.

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