Start.ca Outage Map
The map below depicts the most recent cities worldwide where Start.ca users have reported problems and outages. If you are having an issue with Start.ca, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 22 |
| Toronto county, ON | 1 |
| Mississauga, ON | 1 |
| Ottawa, ON | 3 |
| London, ON | 1 |
| Hamilton, ON | 1 |
| Barrie, ON | 1 |
| Brampton, ON | 1 |
| Cambridge, ON | 3 |
| Kitchener, ON | 1 |
| Markham, ON | 1 |
| Oakville, ON | 1 |
| Courtice, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Phronk / https://mastodon.online/@Phronk (@phronk) reported@startca Any issues around the Adelaide & Oxford area? It’s been super slow for about 24 hours.
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Armchair Jays Fan (@ArmchairJaysFan) reported@startca any issues in Milton. My internet signal going on/off repeatedly.
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Alison Young (@ally_young81) reported@startca just wondering if there’s an issue with Sportsnet Ontario? We’d like to watch the Leaf game, but the channel will no load. Every other channel is fine.
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JD55 (@JD5513) reportedHey @startca, we've been trying to get our Internet service back up and running. However, we've been unable to contact anyone to come out and assist for the past few days. Been in hold multiple times with no help for 2 hours each time
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Olee (@Olee22090047) reportedDO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Chris P Bacon (@pozpiggy86) reported@fanCRTCProfling No. All I ever got was a blanket statement that they do not compensate for any reason. As it just so happens, my internet has gone down now while I'm trying to work from home. Almost 16 months now and nothing has been resolved. Pathetic! #CRTC #CCTS @startca @Rogers
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Christopher Edge (@ChrisEdgeMusic) reported@startca do you have issues in Niagara region? My upload speed of 20mbs is far off that mark at 670kbps.
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Gremlin | Save The OA (@RenewTheOANOW) reported@Kylede7 @startca It's been going down like 4 times a day for me
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John Krider (@jkrider_) reported@startca Internetting seems slow lately. In mississausage . any slow things happen?
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Mike Safari (@MikeSafariMusic) reported@startca Any update on the outage in Mississauga? Connection has been flapping for about 4 hours now and when I spoke to support around 10am, they couldn't find anything identifying an outage but the guy suspected there would be one soon.
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Keep Left (@steve_ca2002) reported@startca You might want to brush the snow off that old dish, it's a pretty bad connection Monday Nov. 14.
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Christopher Lewis (@SaltedCashews) reported@geebs1983 @beisan @startca Ran into same, but lines were Rogers. On the Start side, I get Tier 3 help. She spent days narrowing down very odd and specific issues, and even tried to 'fudged reports to get Rogers out twice to tweak things - which worked. Love Start overall, but can't wait for their fibre.