Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 28 |
| London, ON | 4 |
| Hamilton, ON | 3 |
| Kitchener, ON | 3 |
| North York, ON | 2 |
| Montréal, QC | 2 |
| Cornwall, ON | 2 |
| Cambridge, ON | 1 |
| Scarborough, ON | 1 |
| Vancouver, BC | 1 |
| Brampton, ON | 1 |
| Guelph, ON | 1 |
| Southwold, ON | 1 |
| Maple, ON | 1 |
| Mississauga, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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a
(@livetoariel) reported
@startca is St Catharines Internet down or is it just my router 😔
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Ba$iC-InStInCt
(@BaInstinct) reported
@startca Good to know it's not just your internet service that's ****.
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Jordan
(@geebs1983) reported
@_MadDuck @startca This is an absoulte garbage service, my internet is up and down and @startca hasn't done a damn thing about it, do as I am and find a service worth the money. POS service demands advanced payment and then provides sh!t service.
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BindyLouWho
(@BindyWho) reported
@startca She is absolutely certain that she is not a prepaid (PAD) customer. She'll def need to call to sort this out. Thank you.
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Jackie H K
(@AthleteK13) reported
@Gooni3Gamess @startca I am having nothing but crap internet connection. The last 2 or 3 months. Absolute garbage. The internet just went down again. Keeps cutting out intermittently. Very hard to work from home online with this bs!!!!!! I’m so frustrated with you start. 70 bucks a month. 🤬
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🌎gwc of this ******* planet🌏
(@gwcgary) reported
@startca well I have support Start since 2014 and I phoned in once about having different rates for low income people. The person said that it was a good idea But Start doesn’t discriminate they charge everyone the same. That policy discriminates against low income Canadians !!!
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Michael Brown
(@Supermathie) reported
@startca My normal Internet connection is not working fine, since normal traffic sent to me does not get delivered.
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BindyLouWho
(@BindyWho) reported
@startca Normally, I'm a fan of Start, until today. My elderly friend is your customer. Her internet bill is due on Monday Sept 5th. She pays manually through her bank (not PAD). Why today, did you try to bill her CREDIT CARD for her Sept 5th payment?
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doug lawlor
(@douglawlor) reported
@startca Looks like Internet is down in Kingston, ON: Any other complaints received? Just noticed it here:
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KatesChaos🤪
(@KatesChaos) reported
@startca @HelloGlamorous Don’t think it’s just them. Mine is off and on for working. Maybe you have an issue?
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ѕpꙬᶯᶵᶛᶼᶼ
(@spoontazz) reported
Spouse ended up just canceling the service. That took the last half of the 3 hours to complete. Appalling customer service. In contrast, I have been having issues with home internet and every time I call @startca I get just one agent, who is knowledgeable, genial...
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Jordan
(@geebs1983) reported
@startca @_MadDuck You could have helped me any one of the numerous times I called support, you could have helped by having the technician actually show up to the appt. Why do I have to complain on social media to get any attention?
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Luminous Path
(@Path_Luminous) reported
I would like to thank @startca and @Bell_Support for my internet being down for 5 out of the last 11 days, and every ******* time I talk to one of 'em, they give me a different excuse. I'm not calling anymore. Fix this ****. Now. Or I'm gone.
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Daniel
(@Daniel89825641) reported
@startca and I did reach out to the customer service and was told to "wait." What are my options?
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GooNi3Games
(@Gooni3Gamess) reported
@startca This the type of service we get everytime we talk to them lately..
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