Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:

Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 35 |
London, ON | 5 |
Sarnia, ON | 4 |
Calgary, AB | 2 |
Orangeville, ON | 2 |
Brampton, ON | 2 |
Montréal, QC | 2 |
Brantford, ON | 2 |
Strathroy, ON | 1 |
Oshawa, ON | 1 |
Gatineau, QC | 1 |
St. Thomas, ON | 1 |
Kitchener, ON | 1 |
Nipigon, ON | 1 |
Woodbridge, ON | 1 |
Cambridge, ON | 1 |
Collingwood, ON | 1 |
Cornwall, ON | 1 |
Barrie, ON | 1 |
Windsor, ON | 1 |
Guelph, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Sameer Vasta (@vasta) reported
@stillkvl @startca For what it’s worth, the precious service I’ve received from Start has been great. Maybe I just got the wrong person on the wrong day. Was just so dismayed by her lack of empathy and caring.
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Bryan Biller (@Technoweenie1) reported
@startca Using a service such as CloudflareDNS or OpenDNS can even make it better and take it to the next level.
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Ron (@ronthetvtech) reported from Central Elgin, Ontario
@startca All you need is a bigger dish or possibly a feed horn rotation to fix the problem. But if your looking int alternative sources perhaps you could look into sourcing Newsnation and BBC news. You can never have enough news sources and you defenetly don’t have enough !
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Dave (@candu_scuba) reported
@startca Did all the updates, restarted, rebooted and reset. Still having major buffering problems. Never been this bad.
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Mori ✨️ ʕ≧ᴥ≦ʔ ✨️ (@MoriLeaf) reported
Odd, we pay for 250mbps of internet speed but aren't receiving nearly that from @startca 🤔 unplugged the modem, the router, heck we even got a new pc today but still pretty poor on the download speed 🤔 the upload speed is exactly what we're paying for but this is odd...
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Marth Koopa (@MarthKoopa) reported
@startca If I set up a new debit card payment, will my current bank withdrawal payments be cancelled or do I have to cancel that manually?
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Jordan (@geebs1983) reported
@startca I have had 2 restart my internet twice in the first 10 mins of walking up, and this is a daily thing. Yesterday we had to restart the internet 5 times. Start was supposed to send a tech twice, both times I was stood up without a call. "Customer service" is worthless, no help.
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Amanda Judd (@juddrnaut) reported
@startca is there an outage in East York? Haven't been able to get internet for nearly an hour, router has been restarted and appears to be fine.
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Shaun Rollo (@SRollo91) reported
@startca once again, there are issues with the internet being down. This is a very common occurrence with you. Why is there an issue again?
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Keep Left (@steve_ca2002) reported
@startca What channels are down tonight? Just the Leafs game? Unbelievable
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LisaStyleGirl's Echo (@lisastylgrlecho) reported
RT lisastylegirl "Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor"
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A'teya @ 6.2 (@undauntedscion) reported
@startca so it says connected but nothing is loading, the constant issues with my internet connection is getting beyond frustrating
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Keep Left (@steve_ca2002) reported
@startca Fix CNN.
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Cara Donnelly🌻 (@caraquilts) reported
Anyone else having @startca issues this weekend?
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Jordan (@geebs1983) reported
@AydaPublic @startca This is garbage service, I've been told a tech was coming twice and both times they stood me up without even a phone call.