Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 15 |
| Brampton, ON | 3 |
| Montréal, QC | 2 |
| Cambridge, ON | 2 |
| Hamilton, ON | 2 |
| Ottawa, ON | 1 |
| St. Thomas, ON | 1 |
| Ajax, ON | 1 |
| Vaughan, ON | 1 |
| Kitchener, ON | 1 |
| Scarborough, ON | 1 |
| Vancouver, BC | 1 |
| North York, ON | 1 |
| London, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Keep Left
(@steve_ca2002) reported
@startca What channels are down tonight? Just the Leafs game? Unbelievable
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Betharoo⁷
(@elizabethz92) reported
@startca Perhaps if you’re going to raise the prices, your internet service should actually connect. Where is that covered in literacy
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Allen Dulles
(@ceeieh) reported
@startca having problems connecting to most websites. Diagnostics are giving DNS server error. Hearthstone and Spotify are strangely working, though.
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Jordan
(@geebs1983) reported
@startca I have multiple friends with this service that have complained about the same problems as I have. I don't know the severity of there intermittent issues but it does seem to indicate that this isn't isolated to me.
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LewdlandGaming
(@Lewdlandgaming) reported
@startca We've had technicians out, called Multiple times, you can't or just won't fix it. Not even bothering to give you another chance were switching next week
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George Jungle
(@George_Jungle67) reported
@startca TSN 4 looks horrible, are you still sending this in 30fps? That’s what it looks like, not so good for live sports.
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Shane Zeagman
(@ItsShaZam) reported
@startca Is your service down in Hamilton?
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Phronk / https://mastodon.online/@Phronk
(@phronk) reported
@startca Any issues around the Adelaide & Oxford area? It’s been super slow for about 24 hours.
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Keep Left
(@steve_ca2002) reported
@ally_young81 @startca For that Leaf game , I had to go over to the neighbours who use Bell/Fibe, they laugh at my Start issues. The game was clear as a "Bell". I didn't tell them about the quality of CNN on Start TV, it's too embarrassing.
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Jordan
(@geebs1983) reported
@startca You had your chance to help me but instead stood me up twice causing me to miss work, meaning I didn't get paid for those days. I no longer want your help, I now just want to make sure everyone knows what a terrible service this is and the even worse customer service provided.
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Jordan
(@geebs1983) reported
@startca This is the worst internet on the planet, if you want to stream, play a video game, play in a casino, watch music on youtube, work from home or preform any other task that requires constant internet than this is not the product for you.
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Elle🦩🇨🇦
(@mypinkjeep) reported
@RogersHelps Why nothing for @startca customers who fall under your broken infrastructure? That’s not right. I lost a day of work because of that.
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Elle🦩🇨🇦
(@mypinkjeep) reported
.@RogersHelps Hey Rogers, when are we going to see a refund for the interrupted service from the summer? My ISP is waiting to hear from you. @startca
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Jordan
(@geebs1983) reported
@startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds the past few months going up and down the stairs 5+ times a day to reset my internet.
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Derek Strelioff
(@DerekStrelioff) reported
@MGirash @beisan @startca I'd second them. No issues with speed, throttling, caps, etc. Only downtimes were network-wide from the big ISP's they use, but their customer service was always clear about communicating it.
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