Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 177
Brampton, ON 50
Montréal, QC 16
Kitchener, ON 13
Mississauga, ON 12
London, ON 11
Hamilton, ON 8
Québec, QC 8
Barrie, ON 7
Guelph, ON 7
Whitby, ON 5
Milton, ON 4
Woodbridge, ON 4
North York, ON 4
Etobicoke, ON 4
Ottawa, ON 3
Brantford, ON 3
Scarborough, ON 3
Orangeville, ON 2
Woodstock, ON 2
Oshawa, ON 2
Sarnia, ON 2
Gatineau, QC 2
Markham, ON 2
Cambridge, ON 2
Lively, ON 2
Coteau-du-Lac, QC 1
Caradoc, ON 1
Edmonton, AB 1
Paspebiac, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • Poirier7R Don Poirier (@Poirier7R) reported

    @startca so now that the dust has settled and rock the park is over and done what's the word on rebates for the outage?

  • 2sidesof49 2sidesof49 (@2sidesof49) reported

    @startca What happend to our outage credit?

  • BAMBO_TV Cazz Bham (@BAMBO_TV) reported

    @startca Did you read my message?! Obvs not! It was out, came back an hour later and I couldn’t get through to tech support as it was only a busy signal. BOOOO!!!

  • StupidGiant Squiggle (@StupidGiant) reported

    @startca Are there network issues in burlington?

  • _alenperic Alen Peric (@_alenperic) reported

    Between getting my DSL cost jacked up one month into service and signing up for a new house with @startca and getting a call 30 minutes later that they don't actually service the house that their website said they do, this company has been absolute garbage to deal with.

  • HelloGlamorous JoJo. (@HelloGlamorous) reported

    @startca love that despite the 3 day outage my bill was $15 higher than normal lmao

  • Fyrekrakr73 Red® 🇨🇦 (@Fyrekrakr73) reported

    @startca is this another outage ? Southcrest In #ldnont

  • shuffel8 terry riley (@shuffel8) reported

    @startca Internet down in Hamilton, red light on modem. Yes I turned it off and on again.

  • tedrampart Trev McNaughton (@tedrampart) reported

    @startca If you power cycle the modem 3 times in front of a mirror, a Rogers tech will appear! All jokes aside, I'm back up and running! Looks like there was issues at the box on the street.

  • mynameisasong_ Barbara-Anne Elstone (@mynameisasong_) reported

    @startca is there an outage in the Peterborough area???

  • JordLee25 Jordan (@JordLee25) reported

    @startca No thanks. The past 3 times this has happened, I call but you can't fix it over the phone, so I have to schedule a tech to come over. By the evening, the issue's resolved, so I have to call back and cancel the tech only to hear that "yes there was an outage in your area earlier".

  • thejodylang Jody Lang (@thejodylang) reported

    @startca cable internet in Orleans/Ottawa appears to be down. Modem can't seem to find a connection after a reboot. Any outages atm? 🤔

  • adarlin Andrea (@adarlin) reported

    @startca Will we be receiving a credit for the 3 day outage last month? Nothing different on my bill today

  • tedrampart Trev McNaughton (@tedrampart) reported

    @startca internet down in wortley area for me, tried power cycling twice but no go. Any knowledge of what's going on?

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Simply communicating this to your clients would save a lot of frustration and calls for help. There is a world of ways to keep your customers informed. "Known current issues and outages" should be front and center on your website. Be proactive so your customers aren't reactive.

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