Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 22
Sarnia, ON 5
London, ON 4
Brantford, ON 2
Montréal, QC 2
Collingwood, ON 1
Cornwall, ON 1
Barrie, ON 1
Orangeville, ON 1
Calgary, AB 1
Windsor, ON 1
Guelph, ON 1
Hamilton, ON 1
Kitchener, ON 1
Cambridge, ON 1
Blenheim, ON 1
Ottawa, ON 1
Whitby, ON 1
Brampton, ON 1
Québec, QC 1
Caledonia, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • StupidGiant Squiggle (@StupidGiant) reported

    @startca Are there network issues in burlington?

  • 2sidesof49 2sidesof49 (@2sidesof49) reported

    @startca Was expecting a few dollars credit based on outage last month given that Rogers gave a 5 day credit to their customers.

  • JordLee25 Jordan (@JordLee25) reported

    @startca No thanks. The past 3 times this has happened, I call but you can't fix it over the phone, so I have to schedule a tech to come over. By the evening, the issue's resolved, so I have to call back and cancel the tech only to hear that "yes there was an outage in your area earlier".

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Hey Start! Did you forget to pay the bill @ CNN? More rate increases and less service AGAIN!

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Simply communicating this to your clients would save a lot of frustration and calls for help. There is a world of ways to keep your customers informed. "Known current issues and outages" should be front and center on your website. Be proactive so your customers aren't reactive.

  • RAlexanderD Alexander.D (@RAlexanderD) reported

    @BryanPassifiume @RogersHelps I've been a huge fan of the level of customer service I have received over the years from @startca (sub off Rogers I know) however call centre LOCAL, never a long cue, and nothing but friendly helpful assistance. Also have referral program. Please PM for email.

  • robtmayo Robert Mayo (@robtmayo) reported

    @startca I still mis CNN. How much longer before your issue is resolved?

  • mynameisasong_ Barbara-Anne Elstone (@mynameisasong_) reported

    @startca is there an outage in the Peterborough area???

  • DarianRoy1 Darian Roy (@DarianRoy1) reported

    @startca any updates on the upcoming bills to those who were effected by the Rogers outage?

  • slicemage Slicemage (@slicemage) reported

    @startca None of the above interestingly - I mainly use a desktop computer with a wireless adapter because there's no good way of running ethernet in my ancient townhouse, and powerline is slow.

  • guglio08 Chris Guglielmelli (@guglio08) reported

    @MushPortobello @startca If you pay for service and that service isn't provided, you should be refunded. Period.

  • PennyCrosley12 Penny Crosley (@PennyCrosley12) reported

    @startca None right now i still have no internet from the outage...

  • _alenperic Alen Peric (@_alenperic) reported

    Between getting my DSL cost jacked up one month into service and signing up for a new house with @startca and getting a call 30 minutes later that they don't actually service the house that their website said they do, this company has been absolute garbage to deal with.

  • Poirier7R Don Poirier (@Poirier7R) reported

    @startca so now that the dust has settled and rock the park is over and done what's the word on rebates for the outage?

  • LorcanDuval ԋҽx (@LorcanDuval) reported

    @startca My wifi is down and cutting in and out in London

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