Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 18 |
| Montréal, QC | 3 |
| London, ON | 3 |
| North York, ON | 2 |
| Brampton, ON | 2 |
| Cambridge, ON | 2 |
| Oakville, ON | 1 |
| Milton, ON | 1 |
| Midland, ON | 1 |
| Mississauga, ON | 1 |
| Strathroy, ON | 1 |
| Calgary, AB | 1 |
| Ottawa, ON | 1 |
| St. Thomas, ON | 1 |
| Ajax, ON | 1 |
| Vaughan, ON | 1 |
| Kitchener, ON | 1 |
| Scarborough, ON | 1 |
| Vancouver, BC | 1 |
| Hamilton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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To Be Human..
(@SmrUnique) reported
@startca My internet is constantly going down! I have your box/modem but purchased the wifi device as per your recommendation and its constantly needing to be reset....the modem needs to be replaced per my last call with you guys. Plz help!
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SinfullyKnotty 🇨🇦 💉💉💉💉🖋 🐶🐱🧶🧵🪡
(@SinfullyKnotty) reported
@startca our internet has been down 8 hours. (Oshawa L1J ) I WFH so need it. Phone is VOIP so that is gone too. Don’t have data to spare on cell so can’t fill in with that esp with the docs I need. Any idea as to when it will be fixed?
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LeahBraemel 🇨🇦 is Unashamed
(@LeahBraemel) reported
@startca our net has been down since 1 am —any idea what is going on or when it will be back?
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Marth Koopa
(@MarthKoopa) reported
@startca If I set up a new debit card payment, will my current bank withdrawal payments be cancelled or do I have to cancel that manually?
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Cara Donnelly🌻
(@caraquilts) reported
Anyone else having @startca issues this weekend?
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Java Junkie ☕️
(@iamajavajunkie) reported
@startca It isn’t just me. Several people in South London have spotty service.
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Jordan
(@geebs1983) reported
@startca Not worth the $25 credit to sully your reputation with your neighbours, I have to reset my internet multiple times daily. 0% chance I would ever recommend this substandard service.
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Sameer Vasta
(@vasta) reported
Just has the worst customer service from @startca (Sherri?) that it almost makes me want to switch to Rogers. Abysmal and rude. (Also, doesn’t help that there’s an outage that they won’t even attempt to help resolve.)
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Samantha Wilson
(@saaamwilsooo) reported
@startca are there some outage issues going on? I’ve been without wifi for a while
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United1889
(@shiphead666) reported
@startca Absolutely true, no issues in 8 years of service.
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LeahBraemel 🇨🇦 is Unashamed
(@LeahBraemel) reported
@startca I tried the website chat via my phone’s LTE but it said the chat wasn’t available. Wifi is going up and down starting the last couple minutes. If it doesn’t stay stable will phone via cell cuz your voip won’t be stable
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p
(@sherratt3298) reported
@startca What was the issue?
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trevor kerr
(@guinnessguy) reported
@startca is there an outage in Belleville, Ontario currently? Have lost signal off and on from Tuesday September 18 to the 19th (today)
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Adam Kurtz
(@cold_arctic_air) reported
@startca @Ketobombchocol1 Neighbor with Rogers. Same issue. Service vehicles in the area, seems to be resolved for now.
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Jordan
(@geebs1983) reported
@startca Or maybe if one of the dozens of times I called your "support", they were actually helpful than maybe I wouldn't have to reset the equipment so much.
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