Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 21
London, ON 4
Montréal, QC 3
North York, ON 2
Brampton, ON 2
Cambridge, ON 2
Brantford, ON 1
Belleville, ON 1
Oakville, ON 1
Milton, ON 1
Midland, ON 1
Mississauga, ON 1
Strathroy, ON 1
Calgary, AB 1
Ottawa, ON 1
St. Thomas, ON 1
Ajax, ON 1
Vaughan, ON 1
Kitchener, ON 1
Scarborough, ON 1
Vancouver, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • sophiefosters Tia ✰ She/Her ✰ 🏳️‍⚧️ (@sophiefosters) reported

    My internet went down (for the second time) so I called support. The gentlemen was amazing and helpful. I hoped to share the love,by the time I made it back to my computer my internet had once again crashed. I love @startca and I usually have no complaints but come on 😭

  • geebs1983 Jordan (@geebs1983) reported

    @startca No, we've been over this, I no longer want your help. You could have helped me the 2 times I got stood up by your tech. Now...I just want to make sure everyone knows.

  • mareinator live rn (@mareinator) reported

    me: the connectivity disruption is directly effecting my income @RogersHelps: are you watching twitch on the app or in a browser @TekSavvyNetwork or @startca would never treat me like this 🤪🤪🤪🤪🤪 plz tell me ur coming to rural Ontario soon 😣😭

  • mypinkjeep Elle🦩🇨🇦 (@mypinkjeep) reported

    .@RogersHelps Hey Rogers, when are we going to see a refund for the interrupted service from the summer? My ISP is waiting to hear from you. @startca

  • geebs1983 Jordan (@geebs1983) reported

    @startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds the past few months going up and down the stairs 5+ times a day to reset my internet.

  • mypinkjeep Elle🦩🇨🇦 (@mypinkjeep) reported

    @RogersHelps Why nothing for @startca customers who fall under your broken infrastructure? That’s not right. I lost a day of work because of that.

  • SRollo91 Shaun Rollo (@SRollo91) reported

    @startca Can you explain why the service is so inconsistent? Because every time I've reached out, I'm always told that there is no record of an issue on your end

  • ItsShaZam Shane Zeagman (@ItsShaZam) reported

    @startca Is your service down in Hamilton?

  • geebs1983 Jordan (@geebs1983) reported

    @startca You had your chance to help me but instead stood me up twice causing me to miss work, meaning I didn't get paid for those days. I no longer want your help, I now just want to make sure everyone knows what a terrible service this is and the even worse customer service provided.

  • MoriLeaf Mori ✨️ ʕ≧ᴥ≦ʔ ✨️ (@MoriLeaf) reported

    Odd, we pay for 250mbps of internet speed but aren't receiving nearly that from @startca 🤔 unplugged the modem, the router, heck we even got a new pc today but still pretty poor on the download speed 🤔 the upload speed is exactly what we're paying for but this is odd...

  • geebs1983 Jordan (@geebs1983) reported

    @startca I have had 2 restart my internet twice in the first 10 mins of walking up, and this is a daily thing. Yesterday we had to restart the internet 5 times. Start was supposed to send a tech twice, both times I was stood up without a call. "Customer service" is worthless, no help.

  • geebs1983 Jordan (@geebs1983) reported

    @startca We've been over this, ALL of my equipment is new & the placement is correct. If its isolated to my residence why did you stand me up the 2 times you were supposed to come out? Like I said, DODGE THIS INTERNET...SUPPORT IS NEARLY NONEXISTENT.

  • geebs1983 Jordan (@geebs1983) reported

    @AydaPublic @startca This is garbage service, I've been told a tech was coming twice and both times they stood me up without even a phone call.

  • Lewdlandgaming LewdlandGaming (@Lewdlandgaming) reported

    @startca We've had technicians out, called Multiple times, you can't or just won't fix it. Not even bothering to give you another chance were switching next week

  • phronk Phronk / https://mastodon.online/@Phronk (@phronk) reported

    @startca Any issues around the Adelaide & Oxford area? It’s been super slow for about 24 hours.

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