Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

Less
More

start-ca Hero Image

Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 16
Montréal, QC 3
London, ON 3
North York, ON 2
Brampton, ON 2
Cambridge, ON 2
Hamilton, ON 2
Milton, ON 1
Midland, ON 1
Mississauga, ON 1
Strathroy, ON 1
Calgary, AB 1
Ottawa, ON 1
St. Thomas, ON 1
Ajax, ON 1
Vaughan, ON 1
Kitchener, ON 1
Scarborough, ON 1
Vancouver, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • MarikaLaidlaw Marika (@MarikaLaidlaw) reported from London, Ontario

    @startca are there any know issues with internet downtown London? I cannot connect even after a reboot.

  • websnappers David (@websnappers) reported

    @startca Is there an outage in the Cornwall area? We haven't had internet access for at least an hour.

  • juddrnaut Amanda Judd (@juddrnaut) reported

    @startca is there an outage in East York? Haven't been able to get internet for nearly an hour, router has been restarted and appears to be fine.

  • Lewdlandgaming LewdlandGaming (@Lewdlandgaming) reported

    @startca We've had technicians out, called Multiple times, you can't or just won't fix it. Not even bothering to give you another chance were switching next week

  • rblourenco Ricardo Barros Lourenço (@rblourenco) reported from Hamilton, Ontario

    Do you know what's the worse in watching #FIFAWorldCup with @startca? Is that the signal is so delayed (about a minute and a half) that my in-laws are able to voice message us from whatsapp the telling about the goal/offside #bra #sui

  • vasta Sameer Vasta (@vasta) reported

    Just has the worst customer service from @startca (Sherri?) that it almost makes me want to switch to Rogers. Abysmal and rude. (Also, doesn’t help that there’s an outage that they won’t even attempt to help resolve.)

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca You might want to brush the snow off that old dish, it's a pretty bad connection Monday Nov. 14.

  • lisastylgrlecho LisaStyleGirl's Echo (@lisastylgrlecho) reported

    RT lisastylegirl "Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor"

  • geebs1983 Jordan (@geebs1983) reported

    @startca No, we've been over this, I no longer want your help. You could have helped me the 2 times I got stood up by your tech. Now...I just want to make sure everyone knows.

  • sophiefosters Tia ✰ She/Her ✰ 🏳️‍⚧️ (@sophiefosters) reported

    My internet went down (for the second time) so I called support. The gentlemen was amazing and helpful. I hoped to share the love,by the time I made it back to my computer my internet had once again crashed. I love @startca and I usually have no complaints but come on 😭

  • lisastylegirl lisastylegirl (@lisastylegirl) reported

    Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor

  • ronthetvtech Ron (@ronthetvtech) reported from Central Elgin, Ontario

    @startca All you need is a bigger dish or possibly a feed horn rotation to fix the problem. But if your looking int alternative sources perhaps you could look into sourcing Newsnation and BBC news. You can never have enough news sources and you defenetly don’t have enough !

  • geebs1983 Jordan (@geebs1983) reported

    @startca I have had 2 restart my internet twice in the first 10 mins of walking up, and this is a daily thing. Yesterday we had to restart the internet 5 times. Start was supposed to send a tech twice, both times I was stood up without a call. "Customer service" is worthless, no help.

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Hey! How's it going with that fix you promised for CNN? Your charging top dollar for a sub-standard product.

  • SRollo91 Shaun Rollo (@SRollo91) reported

    @startca Can you explain why the service is so inconsistent? Because every time I've reached out, I'm always told that there is no record of an issue on your end

Map Check Current Status