Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

Less
More

start-ca Hero Image

Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 32
London, ON 5
Montréal, QC 3
Hamilton, ON 3
Kitchener, ON 3
North York, ON 2
Cornwall, ON 2
Brampton, ON 1
Guelph, ON 1
Southwold, ON 1
Maple, ON 1
Mississauga, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • ronthetvtech Ron (@ronthetvtech) reported from Central Elgin, Ontario

    @startca All you need is a bigger dish or possibly a feed horn rotation to fix the problem. But if your looking int alternative sources perhaps you could look into sourcing Newsnation and BBC news. You can never have enough news sources and you defenetly don’t have enough !

  • SRollo91 Shaun Rollo (@SRollo91) reported

    @startca once again, there are issues with the internet being down. This is a very common occurrence with you. Why is there an issue again?

  • lisastylgrlecho LisaStyleGirl's Echo (@lisastylgrlecho) reported

    RT lisastylegirl "Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor"

  • lisastylegirl lisastylegirl (@lisastylegirl) reported

    Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor

  • geebs1983 Jordan (@geebs1983) reported

    @startca No, we've been over this, I no longer want your help. You could have helped me the 2 times I got stood up by your tech. Now...I just want to make sure everyone knows.

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Fix CNN.

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @startca You guys going to inform your customers what's going on or what? 2 days now sporadic internet. No answers in DMS or support chat. Pathetic support services. Also if anyone else sees this I'm currently looking for a new provider that will support its customers!

  • vasta Sameer Vasta (@vasta) reported

    Just has the worst customer service from @startca (Sherri?) that it almost makes me want to switch to Rogers. Abysmal and rude. (Also, doesn’t help that there’s an outage that they won’t even attempt to help resolve.)

  • sophiefosters Tia ✰ She/Her ✰ 🏳️‍⚧️ (@sophiefosters) reported

    My internet went down (for the second time) so I called support. The gentlemen was amazing and helpful. I hoped to share the love,by the time I made it back to my computer my internet had once again crashed. I love @startca and I usually have no complaints but come on 😭

  • geebs1983 Jordan (@geebs1983) reported

    @AydaPublic @startca This is garbage service, I've been told a tech was coming twice and both times they stood me up without even a phone call.

  • ronthetvtech Ron (@ronthetvtech) reported

    @startca How are you guys going to keep your fibre going when you still haven’t fixed the CNN interference problem? You have been supposedly switching to an alternative source since July!

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Hey! How's it going with that fix you promised for CNN? Your charging top dollar for a sub-standard product.

  • vasta Sameer Vasta (@vasta) reported

    @stillkvl @startca For what it’s worth, the precious service I’ve received from Start has been great. Maybe I just got the wrong person on the wrong day. Was just so dismayed by her lack of empathy and caring.

  • asbest0s asbest0s (@asbest0s) reported

    When are @Bell_Support or @startca going to offer residential fibre in downtown #ldnont? You’d think with their physical stations near/in the core this would be yesterday’s news. Appears they are OK with letting @Rogers have all the gigabit service money.

  • shiphead666 United1889 (@shiphead666) reported

    @startca Absolutely true, no issues in 8 years of service.

Map Check Current Status