Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 18 |
| London, ON | 4 |
| Cambridge, ON | 2 |
| Brampton, ON | 2 |
| Hamilton, ON | 2 |
| Scarborough, ON | 1 |
| Vancouver, BC | 1 |
| North York, ON | 1 |
| Montréal, QC | 1 |
| Guelph, ON | 1 |
| Kitchener, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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George Jungle
(@George_Jungle67) reported
@startca TSN 4 looks horrible, are you still sending this in 30fps? That’s what it looks like, not so good for live sports.
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Olee
(@Olee22090047) reported
@startca is the absolute worst ISP out there. Their service is constantly failing, they double charge you and offer a refund then don't give it when you agree. They are ignoring me and holding my money ransom. Have proof
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Jim Squires is probably on fire 🔥
(@jimmycanuck) reported
@cogecohelps @cogeco @startca So when my mother-in-law is using an older non-wifi modem, she would have to change her whole service to get a wifi one? She couldn’t just upgrade the modem?
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Ricardo Barros Lourenço
(@rblourenco) reported
from
Hamilton, Ontario
Do you know what's the worse in watching #FIFAWorldCup with @startca? Is that the signal is so delayed (about a minute and a half) that my in-laws are able to voice message us from whatsapp the telling about the goal/offside #bra #sui
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Christopher Lewis
(@SaltedCashews) reported
@geebs1983 @beisan @startca Ran into same, but lines were Rogers. On the Start side, I get Tier 3 help. She spent days narrowing down very odd and specific issues, and even tried to 'fudged reports to get Rogers out twice to tweak things - which worked. Love Start overall, but can't wait for their fibre.
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Alison Young
(@ally_young81) reported
@startca just wondering if there’s an issue with Sportsnet Ontario? We’d like to watch the Leaf game, but the channel will no load. Every other channel is fine.
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Paradigm Shift
(@_log1n_) reported
@startca Pulling 192.168.100.0/24 addresses from start cable modem. Atypical. Dhcp server down?
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Betharoo⁷
(@elizabethz92) reported
@startca Perhaps if you’re going to raise the prices, your internet service should actually connect. Where is that covered in literacy
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SpongeBob
(@SpiderTaylor) reported
@startca getting so sick of yall. Why do I pay yall so much money for you guys to literally never do your jobs. SMH spend all my money for something I don't even get full of. Thanks for ripping me off start internet. 🖕🖕🖕🖕🖕🖕
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Jordan
(@geebs1983) reported
@startca I have multiple friends with this service that have complained about the same problems as I have. I don't know the severity of there intermittent issues but it does seem to indicate that this isn't isolated to me.
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Derek Strelioff
(@DerekStrelioff) reported
@MGirash @beisan @startca I'd second them. No issues with speed, throttling, caps, etc. Only downtimes were network-wide from the big ISP's they use, but their customer service was always clear about communicating it.
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George Jungle
(@George_Jungle67) reported
@startca @ally_young81 TSN4 looks awful tonight
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Keep Left
(@steve_ca2002) reported
@ally_young81 @startca For that Leaf game , I had to go over to the neighbours who use Bell/Fibe, they laugh at my Start issues. The game was clear as a "Bell". I didn't tell them about the quality of CNN on Start TV, it's too embarrassing.
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Jordan
(@geebs1983) reported
@startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds going up and down the stairs 5+ times a day to reset my internet.
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Jordan
(@geebs1983) reported
@startca You had your chance to help me but instead stood me up twice causing me to miss work, meaning I didn't get paid for those days. I no longer want your help, I now just want to make sure everyone knows what a terrible service this is and the even worse customer service provided.
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