Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 16 |
| Brampton, ON | 3 |
| Montréal, QC | 2 |
| Cambridge, ON | 2 |
| Hamilton, ON | 2 |
| St. Thomas, ON | 1 |
| Ajax, ON | 1 |
| Vaughan, ON | 1 |
| Kitchener, ON | 1 |
| Scarborough, ON | 1 |
| Vancouver, BC | 1 |
| North York, ON | 1 |
| London, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel
(@Daniel89825641) reported
@startca and I did reach out to the customer service and was told to "wait." What are my options?
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james m
(@CosmoKrameI2) reported
@startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.
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Melanie T.
(@ParticleMel) reported
@Mikeggibbs Check out @startca. I dumped Rogers for Start in 2013 due to frequent outages. Start uses Rogers infrastructure, but I had virtually no down time for the 5 or 6 years they supplied my internet.
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BindyLouWho
(@BindyWho) reported
@startca Normally, I'm a fan of Start, until today. My elderly friend is your customer. Her internet bill is due on Monday Sept 5th. She pays manually through her bank (not PAD). Why today, did you try to bill her CREDIT CARD for her Sept 5th payment?
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Keep Left
(@steve_ca2002) reported
@startca Here we go again, school is back and Start can't handle the volume. Start TV down. (CNN has been up and down all summer.) Funny just yesterday one of the big providers (starts with an R) offered a better price door to door.
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Jerome Dinampo
(@jerkiejerx) reported
Internet connection is DOWN again! @startca @RogersHelps
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KatesChaos🤪
(@KatesChaos) reported
@HelloGlamorous @startca Yeah, so do I. Re read…Iwas saying that to @startca That maybe they have an issue because I came to Twitter to check their feed for issues. Saw this thread and added. I’m not retarded. I got you have issues. I DO TOO!!!! And it’s pissing me off. #cheer #fixitstart #intermittant
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Michael Brown
(@Supermathie) reported
@startca My normal Internet connection is not working fine, since normal traffic sent to me does not get delivered.
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Ba$iC-InStInCt
(@BaInstinct) reported
@startca Good to know it's not just your internet service that's ****.
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Luminous Path
(@Path_Luminous) reported
I would like to thank @startca and @Bell_Support for my internet being down for 5 out of the last 11 days, and every ******* time I talk to one of 'em, they give me a different excuse. I'm not calling anymore. Fix this ****. Now. Or I'm gone.
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BindyLouWho
(@BindyWho) reported
@startca She is absolutely certain that she is not a prepaid (PAD) customer. She'll def need to call to sort this out. Thank you.
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a
(@livetoariel) reported
@startca is St Catharines Internet down or is it just my router 😔
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Dave Gaudet
(@DaveGaudet) reported
@startca any ETA on my cable internet outage? Went out for myself and at least one other house in my neighborhood during the storm last night. 24h without connection and counting...
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Jordan
(@geebs1983) reported
@_MadDuck @startca This is an absoulte garbage service, my internet is up and down and @startca hasn't done a damn thing about it, do as I am and find a service worth the money. POS service demands advanced payment and then provides sh!t service.
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Daniel
(@Daniel89825641) reported
@startca it has been over 48 hrs since my new modem has been registered but my internet speed is still the same. My wife wants to switch to Bell as Fibe was just installed in my neighborhood. I decided to stay with Start for their customer service but this is embarrassing.
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