Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 60
London, ON 10
Kitchener, ON 5
Montréal, QC 3
Cornwall, ON 2
Brampton, ON 2
Southwold, ON 1
Hamilton, ON 1
Maple, ON 1
Mississauga, ON 1
North York, ON 1
Orillia, ON 1
Pont-Rouge, QC 1
Peterborough, ON 1
Strathroy, ON 1
Oshawa, ON 1
Gatineau, QC 1
Calgary, AB 1
Orangeville, ON 1
St. Thomas, ON 1
Nipigon, ON 1
Woodbridge, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • DucktheRoofer Duck (@DucktheRoofer) reported

    @startca internet has been out most of the day in OEV in London Ontario. I've reset, I've restarted my modem. Yet still nothing from @startca on twitter or Facebook + the support line just keeps ringing & ringing. I'm super pissed

  • Supermathie Michael Brown (@Supermathie) reported

    @startca My normal Internet connection is not working fine, since normal traffic sent to me does not get delivered.

  • NonsensibleShoe Nonsensible Shoes (@NonsensibleShoe) reported

    @startca Any update on the Rogers outage in Whitby?

  • geebs1983 Jordan (@geebs1983) reported

    @startca @_MadDuck You could have helped me any one of the numerous times I called support, you could have helped by having the technician actually show up to the appt. Why do I have to complain on social media to get any attention?

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @startca We're sorry to hear that you're having ongoing issues with your connection. We're not seeing any phone calls or troubleshooting done recently, and there isn't anything currently listed in your area as a known issue. Please give our Support team a call so we can work with you

  • CosmoKrameI2 james m (@CosmoKrameI2) reported

    @startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.

  • AthleteK13 Jackie H K (@AthleteK13) reported

    @Gooni3Gamess @startca I am having nothing but crap internet connection. The last 2 or 3 months. Absolute garbage. The internet just went down again. Keeps cutting out intermittently. Very hard to work from home online with this bs!!!!!! I’m so frustrated with you start. 70 bucks a month. 🤬

  • geebs1983 Jordan (@geebs1983) reported

    @startca @_MadDuck I don't want your help anymore, my focus has changed to finding a new ISP and making sure that everyone I encounter I let them know what a sh!t service I received and recommend any other service.

  • spoontazz ѕpꙬᶯᶵᶛᶼᶼ (@spoontazz) reported

    Spouse ended up just canceling the service. That took the last half of the 3 hours to complete. Appalling customer service. In contrast, I have been having issues with home internet and every time I call @startca I get just one agent, who is knowledgeable, genial...

  • DucktheRoofer Duck (@DucktheRoofer) reported

    @startca Not sure how you can't know as I'm sure everyone in the building has called their internet providers to complain. Rogers guy was here at 815am, said there's no signal to the entire building. So is Rogers not talking to you or the other way around? Day 4 without internet.

  • livetoariel a (@livetoariel) reported

    @startca is St Catharines Internet down or is it just my router 😔

  • geebs1983 Jordan (@geebs1983) reported

    @_MadDuck @startca This is an absoulte garbage service, my internet is up and down and @startca hasn't done a damn thing about it, do as I am and find a service worth the money. POS service demands advanced payment and then provides sh!t service.

  • AthleteK13 Jackie H K (@AthleteK13) reported

    @Gooni3Gamess @startca And I as well have had start since it came to london on. This is the worst it’s ever been with no sign of change. I’m done with you guys. Changing to new service provider next week.

  • BindyWho BindyLouWho (@BindyWho) reported

    @startca She is absolutely certain that she is not a prepaid (PAD) customer. She'll def need to call to sort this out. Thank you.

  • vasilka03 v.a.s.i.l.k.a. (@vasilka03) reported

    @startca any updates on internet outages in North York? Internet has been down for over 15min

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