Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 48
London, ON 10
Kitchener, ON 5
Cornwall, ON 2
Montréal, QC 2
Brampton, ON 1
Guelph, ON 1
Southwold, ON 1
Hamilton, ON 1
Maple, ON 1
Mississauga, ON 1
North York, ON 1
Orillia, ON 1
Pont-Rouge, QC 1
Peterborough, ON 1
Strathroy, ON 1
Oshawa, ON 1
Gatineau, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • j0_mAmA Jo is ... therefore she thinks. (@j0_mAmA) reported

    @startca Is there an outage in Old East? We've rebooted everything and have no internet.

  • spoontazz ѕpꙬᶯᶵᶛᶼᶼ (@spoontazz) reported

    Spouse ended up just canceling the service. That took the last half of the 3 hours to complete. Appalling customer service. In contrast, I have been having issues with home internet and every time I call @startca I get just one agent, who is knowledgeable, genial...

  • livetoariel a (@livetoariel) reported

    @startca is St Catharines Internet down or is it just my router 😔

  • CosmoKrameI2 james m (@CosmoKrameI2) reported

    @startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.

  • large116 Tony Rajotte (@large116) reported

    @startca Hey Support. Get a message that START TV service is not responding. Tried a reset of all the equipment but still getting the message. Any reports of issues in London?

  • j0_mAmA Jo is ... therefore she thinks. (@j0_mAmA) reported

    @RachFee @startca Awful website. When I finally got it to load, it says online only.

  • geebs1983 Jordan (@geebs1983) reported

    @startca Or maybe if one of the dozens of times I called your "support", they were actually helpful than maybe I wouldn't have to reset the equipment so much.

  • BrandonEedy519 Brandon Eedy (@BrandonEedy519) reported

    @Tiffany07118882 @startca Had the exact same response/reaction when I switched. Customer service is through the roof

  • MWMacKenzie Mike MacKenzie (@MWMacKenzie) reported

    @tompkinstyle @Rogers @startca Rogers cable tv service has been down for at least 3 hours on Talbot St. #ldnont

  • 13tcc13 tcc (@13tcc13) reported

    @startca is there issues going on with vdsl internet? Just stopped working.

  • cold_arctic_air Adam Kurtz (@cold_arctic_air) reported

    @startca @Ketobombchocol1 Neighbor with Rogers. Same issue. Service vehicles in the area, seems to be resolved for now.

  • SinfullyKnotty SinfullyKnotty 🇨🇦 💉💉💉💉🖋 🐶🐱🧶🧵🪡 (@SinfullyKnotty) reported

    @startca our internet has been down 8 hours. (Oshawa L1J ) I WFH so need it. Phone is VOIP so that is gone too. Don’t have data to spare on cell so can’t fill in with that esp with the docs I need. Any idea as to when it will be fixed?

  • Coral9967 Coral Williams (@Coral9967) reported

    @startca just wanted to again say that your customer service reps are awesome. Called about a change in service inquiry on THANKSGIVING and the woman was so pleasant. A apologized but this has been the only day that I've had time to call about an upgrade.

  • tompkinstyle Melissa A. Chown (@tompkinstyle) reported

    @Rogers I don't understand how you aren't grasping this. There is a widespread @Rogers outage that includes #ldnont right now. Please explain how reporting the widespread Rogers outage can be addressed by @startca? Explain like I am in Kindergarten, because it doesn't make sense.

  • jerkiejerx Jerome Dinampo (@jerkiejerx) reported

    Internet connection is DOWN again! @startca @RogersHelps

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