Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 16 |
| Brampton, ON | 3 |
| Montréal, QC | 2 |
| Cambridge, ON | 2 |
| Hamilton, ON | 2 |
| Ajax, ON | 1 |
| Vaughan, ON | 1 |
| Kitchener, ON | 1 |
| Scarborough, ON | 1 |
| Vancouver, BC | 1 |
| North York, ON | 1 |
| London, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan
(@geebs1983) reported
@startca Not worth the $25 credit to sully your reputation with your neighbours, I have to reset my internet multiple times daily. 0% chance I would ever recommend this substandard service.
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Coral Williams
(@Coral9967) reported
I've been with @startca for YEARS and it's always been this way. I have no idea how you hire people that all seem to have the same legit customer service attitudes and are ALWAYS pleasant. Kudos to your hiring team.
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Melissa A. Chown
(@tompkinstyle) reported
@Rogers I don't understand how you aren't grasping this. There is a widespread @Rogers outage that includes #ldnont right now. Please explain how reporting the widespread Rogers outage can be addressed by @startca? Explain like I am in Kindergarten, because it doesn't make sense.
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Java Junkie ☕️
(@iamajavajunkie) reported
@startca It isn’t just me. Several people in South London have spotty service.
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GooNi3Games
(@Gooni3Gamess) reported
@startca You guys going to inform your customers what's going on or what? 2 days now sporadic internet. No answers in DMS or support chat. Pathetic support services. Also if anyone else sees this I'm currently looking for a new provider that will support its customers!
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tcc
(@13tcc13) reported
@startca is there issues going on with vdsl internet? Just stopped working.
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Duck
(@DucktheRoofer) reported
@startca Not sure how you can't know as I'm sure everyone in the building has called their internet providers to complain. Rogers guy was here at 815am, said there's no signal to the entire building. So is Rogers not talking to you or the other way around? Day 4 without internet.
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Adam Kurtz
(@cold_arctic_air) reported
@startca @Ketobombchocol1 Neighbor with Rogers. Same issue. Service vehicles in the area, seems to be resolved for now.
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Coral Williams
(@Coral9967) reported
@startca just wanted to again say that your customer service reps are awesome. Called about a change in service inquiry on THANKSGIVING and the woman was so pleasant. A apologized but this has been the only day that I've had time to call about an upgrade.
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Mike MacKenzie
(@MWMacKenzie) reported
@tompkinstyle @Rogers @startca Rogers cable tv service has been down for at least 3 hours on Talbot St. #ldnont
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Jordan
(@geebs1983) reported
@startca Or maybe if one of the dozens of times I called your "support", they were actually helpful than maybe I wouldn't have to reset the equipment so much.
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p
(@sherratt3298) reported
@startca What was the issue?
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To Be Human..
(@SmrUnique) reported
@startca My internet is constantly going down! I have your box/modem but purchased the wifi device as per your recommendation and its constantly needing to be reset....the modem needs to be replaced per my last call with you guys. Plz help!
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Brandon Eedy
(@BrandonEedy519) reported
@Tiffany07118882 @startca Had the exact same response/reaction when I switched. Customer service is through the roof
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LeahBraemel 🇨🇦 is Unashamed
(@LeahBraemel) reported
@startca our net has been down since 1 am —any idea what is going on or when it will be back?
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