Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 27 |
| London, ON | 4 |
| Montréal, QC | 3 |
| Courtice, ON | 2 |
| Cambridge, ON | 2 |
| Ottawa, ON | 2 |
| Brantford, ON | 1 |
| Belleville, ON | 1 |
| Oakville, ON | 1 |
| Milton, ON | 1 |
| Midland, ON | 1 |
| Mississauga, ON | 1 |
| Strathroy, ON | 1 |
| Calgary, AB | 1 |
| North York, ON | 1 |
| St. Thomas, ON | 1 |
| Ajax, ON | 1 |
| Vaughan, ON | 1 |
| Kitchener, ON | 1 |
| Brampton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron Robb
(@aaron_robb) reported
@startca Our internet is down, and your site is down. Where can we see any status updates?
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Steve Quinton 🇨🇦
(@stevequinton) reported
Looks like @startca is down. Another @rogers issue?
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Paradigm Shift
(@_log1n_) reported
@startca Any known issues for the Kingston area?
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Michael Brown
(@Supermathie) reported
@startca My normal Internet connection is not working fine, since normal traffic sent to me does not get delivered.
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three raccoons apart
(@smashwalters) reported
@startca is the internet down for L1S?
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Daniel
(@Daniel89825641) reported
@startca it has been over 48 hrs since my new modem has been registered but my internet speed is still the same. My wife wants to switch to Bell as Fibe was just installed in my neighborhood. I decided to stay with Start for their customer service but this is embarrassing.
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Daniel
(@Daniel89825641) reported
@startca and I did reach out to the customer service and was told to "wait." What are my options?
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Vicki
(@the_vdo) reported
And it looks like the router is probably the issue. Ugh. (Thanks to Maria at @startca for the troubleshooting)
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CheekyOtter16
(@CheekyOtter16) reported
@startca my internet is crap today! Can’t load videos, buffering on 20 minute shows…what’s going on?!
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Timmeh 🇨🇦
(@TimWilkinson15) reported
@startca Yes, I've never had an issue contacting your team if I need support. I can't say the same regarding the "big three" where you're stuck on hold for 2+ hours.
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Darian Roy
(@DarianRoy1) reported
@startca Yeah while I’ve been waiting for fibre for that was promised would be installed in my area for on 3+ years now…cmon do better Start. I’m tired of paying $80 for a 75mb download. While my friend pays $105 for 1000 down.
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Rena 🦊 No ******* Thanks
(@RenaKunisaki) reported
@startca mine just lost signal for a few minutes (blinking DS light) but it's back up now
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Ian 🤿
(@ianjeffrey) reported
@startca issues with internet in Burlington. Any ideas?
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Vicki
(@the_vdo) reported
Still waiting to hear from @startca to see if there are any outages. Have re-started modem and router more than once. Still no internet at home (good thing I’m not working right now). All lights on modem, but are completely solid. What a pita.
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Abbie the cat
(@toadleystone) reported
@startca internet is down in the downtown London area
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