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Start.ca

Start.ca Outage Map

The map below depicts the most recent cities worldwide where Start.ca users have reported problems and outages. If you are having an issue with Start.ca, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 4
Toronto, ON 13
Ottawa, ON 1
Vancouver, BC 1
Mississauga, ON 5
Gatineau, QC 1
London, ON 1
Québec, QC 1
Cambridge, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • JEGonc
    Jason (@JEGonc) reported

    @WrayAJ @startca Come on, Start. Give us a damn heads up!

  • geebs1983
    Jordan (@geebs1983) reported

    @startca This is the worst internet on the planet, if you want to stream, play a video game, play in a casino, watch music on youtube, work from home or preform any other task that requires constant internet than this is not the product for you.

  • caraquilts
    Cara Donnelly (@caraquilts) reported

    oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts

  • _log1n_
    Paradigm Shift (@_log1n_) reported

    @startca Pulling 192.168.100.0/24 addresses from start cable modem. Atypical. Dhcp server down?

  • geebs1983
    Jordan (@geebs1983) reported

    @startca You had your chance to help me but instead stood me up twice causing me to miss work, meaning I didn't get paid for those days. I no longer want your help, I now just want to make sure everyone knows what a terrible service this is and the even worse customer service provided.

  • caraquilts
    Cara Donnelly (@caraquilts) reported

    oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts

  • JD5513
    JD55 (@JD5513) reported

    Hey @startca, we've been trying to get our Internet service back up and running. However, we've been unable to contact anyone to come out and assist for the past few days. Been in hold multiple times with no help for 2 hours each time

  • tamara_b84
    Tamara (@tamara_b84) reported

    Neither @rogers and @startca will get a technician here to fix my internet after a @Rogers technician disconnected my NON-direct Rogers line while hooking up another unit's internet until tomorrow morning. Both seem to think its acceptable to make us go without internet....

  • accounttaken2
    accounttaken (@accounttaken2) reported

    @GeroldSecr61410 @startca For me as well tonight, it’s terrible.

  • AdamBalanquit
    Adam B 🇨🇦 (@AdamBalanquit) reported

    @startca Service outage in Toronto?

  • geebs1983
    Jordan (@geebs1983) reported

    @startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds the past few months going up and down the stairs 5+ times a day to reset my internet.

  • shadowheart927
    Shadowheart (@shadowheart927) reported

    @startca is there an outage in Kingston?

  • Elaine_Gamble
    Elaine Gamble (@Elaine_Gamble) reported

    @startca good morning - I am so disappointed with your poor customer service response times. I gave up after 80 minutes last week and am 27 minutes and counting this morning just to get my new modem activated.

  • geebs1983
    Jordan (@geebs1983) reported

    @startca We've been over this, ALL of my equipment is new & the placement is correct. If its isolated to my residence why did you stand me up the 2 times you were supposed to come out? Like I said, DODGE THIS INTERNET...SUPPORT IS NEARLY NONEXISTENT.

  • BrandonEedy519
    Brandon Eedy (@BrandonEedy519) reported

    @startca Why are you selling out to Telus and not saying anything? Will cancel my account immediately

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