Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 28
London, ON 4
Cambridge, ON 3
Oakville, ON 2
Courtice, ON 2
Ottawa, ON 2
Montréal, QC 2
Brampton, ON 1
Kitchener, ON 1
Markham, ON 1
Brantford, ON 1
Belleville, ON 1
Milton, ON 1
Midland, ON 1
Mississauga, ON 1
Strathroy, ON 1
Calgary, AB 1
North York, ON 1
St. Thomas, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • ronthetvtech Ron (@ronthetvtech) reported

    @startca How are you guys going to keep your fibre going when you still haven’t fixed the CNN interference problem? You have been supposedly switching to an alternative source since July!

  • Coral9967 Coral Williams (@Coral9967) reported

    I've been with @startca for YEARS and it's always been this way. I have no idea how you hire people that all seem to have the same legit customer service attitudes and are ALWAYS pleasant. Kudos to your hiring team.

  • LeahBraemel LeahBraemel 🇨🇦 is Unashamed (@LeahBraemel) reported

    @startca I tried the website chat via my phone’s LTE but it said the chat wasn’t available. Wifi is going up and down starting the last couple minutes. If it doesn’t stay stable will phone via cell cuz your voip won’t be stable

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Fix CNN.

  • websnappers David (@websnappers) reported

    @startca Is there an outage in the Cornwall area? We haven't had internet access for at least an hour.

  • Coral9967 Coral Williams (@Coral9967) reported

    @startca just wanted to again say that your customer service reps are awesome. Called about a change in service inquiry on THANKSGIVING and the woman was so pleasant. A apologized but this has been the only day that I've had time to call about an upgrade.

  • juddrnaut Amanda Judd (@juddrnaut) reported

    @startca is there an outage in East York? Haven't been able to get internet for nearly an hour, router has been restarted and appears to be fine.

  • large116 Tony Rajotte (@large116) reported

    @startca Hey Support. Get a message that START TV service is not responding. Tried a reset of all the equipment but still getting the message. Any reports of issues in London?

  • shiphead666 United1889 (@shiphead666) reported

    @startca Absolutely true, no issues in 8 years of service.

  • ItsShaZam Shane Zeagman (@ItsShaZam) reported

    @startca Any word on the downed network on Cogeco's line in Hamilton?

  • iamajavajunkie Java Junkie ☕️ (@iamajavajunkie) reported

    @startca It isn’t just me. Several people in South London have spotty service.

  • stillkvl kvl (he/they) (@stillkvl) reported

    @vasta @startca I get it. And we all have bad days. I would just hate for the overall customer service to go a specific direction.

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @startca You guys going to inform your customers what's going on or what? 2 days now sporadic internet. No answers in DMS or support chat. Pathetic support services. Also if anyone else sees this I'm currently looking for a new provider that will support its customers!

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @sherratt3298 @startca There was no issue, this is what fake reviews are lol

  • ronthetvtech Ron (@ronthetvtech) reported from Central Elgin, Ontario

    @startca All you need is a bigger dish or possibly a feed horn rotation to fix the problem. But if your looking int alternative sources perhaps you could look into sourcing Newsnation and BBC news. You can never have enough news sources and you defenetly don’t have enough !

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