Start.ca Outage Map
The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Start.ca users affected:

Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 30 |
Sarnia, ON | 5 |
London, ON | 4 |
Brantford, ON | 3 |
Orangeville, ON | 2 |
Kitchener, ON | 2 |
Brampton, ON | 2 |
Montréal, QC | 2 |
Cambridge, ON | 2 |
St. Thomas, ON | 1 |
Nipigon, ON | 1 |
Woodbridge, ON | 1 |
Collingwood, ON | 1 |
Cornwall, ON | 1 |
Barrie, ON | 1 |
Calgary, AB | 1 |
Windsor, ON | 1 |
Guelph, ON | 1 |
Hamilton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan (@geebs1983) reported
@startca @_MadDuck You could have helped me any one of the numerous times I called support, you could have helped by having the technician actually show up to the appt. Why do I have to complain on social media to get any attention?
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Keep Left (@steve_ca2002) reported
@startca Here we go again, school is back and Start can't handle the volume. Start TV down. (CNN has been up and down all summer.) Funny just yesterday one of the big providers (starts with an R) offered a better price door to door.
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Samantha Wilson (@saaamwilsooo) reported
@startca are there some outage issues going on? I’ve been without wifi for a while
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GooNi3Games (@Gooni3Gamess) reported
@startca This the type of service we get everytime we talk to them lately..
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GooNi3Games (@Gooni3Gamess) reported
@startca We're sorry to hear that you're having ongoing issues with your connection. We're not seeing any phone calls or troubleshooting done recently, and there isn't anything currently listed in your area as a known issue. Please give our Support team a call so we can work with you
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BindyLouWho (@BindyWho) reported
@startca She is absolutely certain that she is not a prepaid (PAD) customer. She'll def need to call to sort this out. Thank you.
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james m (@CosmoKrameI2) reported
@startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.
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Jo is ... therefore she thinks. (@j0_mAmA) reported
@startca Is there an outage in Old East? We've rebooted everything and have no internet.
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Jordan (@geebs1983) reported
@startca Or maybe if one of the dozens of times I called your "support", they were actually helpful than maybe I wouldn't have to reset the equipment so much.
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Ba$iC-InStInCt (@BaInstinct) reported
@startca Good to know it's not just your internet service that's ****.
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a (@livetoariel) reported
@startca is St Catharines Internet down or is it just my router 😔
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v.a.s.i.l.k.a. (@vasilka03) reported
@startca any updates on internet outages in North York? Internet has been down for over 15min
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Molybdenum Arm Jones (@MiddleAgedJoker) reported
@startca Internet down in Burlington.
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Melissa A. Chown (@tompkinstyle) reported
@Rogers I don't understand how you aren't grasping this. There is a widespread @Rogers outage that includes #ldnont right now. Please explain how reporting the widespread Rogers outage can be addressed by @startca? Explain like I am in Kindergarten, because it doesn't make sense.
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Jackie H K (@AthleteK13) reported
@Gooni3Gamess @startca And I as well have had start since it came to london on. This is the worst it’s ever been with no sign of change. I’m done with you guys. Changing to new service provider next week.