Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 19
Montréal, QC 4
London, ON 3
North York, ON 2
Brampton, ON 2
Cambridge, ON 2
Brantford, ON 1
Belleville, ON 1
Oakville, ON 1
Milton, ON 1
Midland, ON 1
Mississauga, ON 1
Strathroy, ON 1
Calgary, AB 1
Ottawa, ON 1
St. Thomas, ON 1
Ajax, ON 1
Vaughan, ON 1
Kitchener, ON 1
Scarborough, ON 1
Vancouver, BC 1
Hamilton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • ynagmo ynagmo (@ynagmo) reported

    @startca Me router keeps dropping connection leaving me with internet for like 1hr at a time before needing to reset again. Help

  • Coral9967 Coral Williams (@Coral9967) reported

    I've been with @startca for YEARS and it's always been this way. I have no idea how you hire people that all seem to have the same legit customer service attitudes and are ALWAYS pleasant. Kudos to your hiring team.

  • geebs1983 Jordan (@geebs1983) reported

    @startca @_MadDuck You could have helped me any one of the numerous times I called support, you could have helped by having the technician actually show up to the appt. Why do I have to complain on social media to get any attention?

  • DucktheRoofer Duck (@DucktheRoofer) reported

    @startca internet has been out most of the day in OEV in London Ontario. I've reset, I've restarted my modem. Yet still nothing from @startca on twitter or Facebook + the support line just keeps ringing & ringing. I'm super pissed

  • NonsensibleShoe Nonsensible Shoes (@NonsensibleShoe) reported

    @startca Any update on the Rogers outage in Whitby?

  • SmrUnique To Be Human.. (@SmrUnique) reported

    @startca My internet is constantly going down! I have your box/modem but purchased the wifi device as per your recommendation and its constantly needing to be reset....the modem needs to be replaced per my last call with you guys. Plz help!

  • LeahBraemel LeahBraemel 🇨🇦 is Unashamed (@LeahBraemel) reported

    @startca our net has been down since 1 am —any idea what is going on or when it will be back?

  • cold_arctic_air Adam Kurtz (@cold_arctic_air) reported

    @startca @Ketobombchocol1 Neighbor with Rogers. Same issue. Service vehicles in the area, seems to be resolved for now.

  • MWMacKenzie Mike MacKenzie (@MWMacKenzie) reported

    @tompkinstyle @Rogers @startca Rogers cable tv service has been down for at least 3 hours on Talbot St. #ldnont

  • 13tcc13 tcc (@13tcc13) reported

    @startca is there issues going on with vdsl internet? Just stopped working.

  • DucktheRoofer Duck (@DucktheRoofer) reported

    @startca Not sure how you can't know as I'm sure everyone in the building has called their internet providers to complain. Rogers guy was here at 815am, said there's no signal to the entire building. So is Rogers not talking to you or the other way around? Day 4 without internet.

  • geebs1983 Jordan (@geebs1983) reported

    @startca Not worth the $25 credit to sully your reputation with your neighbours, I have to reset my internet multiple times daily. 0% chance I would ever recommend this substandard service.

  • saaamwilsooo Samantha Wilson (@saaamwilsooo) reported

    @startca are there some outage issues going on? I’ve been without wifi for a while

  • large116 Tony Rajotte (@large116) reported

    @startca Hey Support. Get a message that START TV service is not responding. Tried a reset of all the equipment but still getting the message. Any reports of issues in London?

  • j0_mAmA Jo is ... therefore she thinks. (@j0_mAmA) reported

    @RachFee @startca Awful website. When I finally got it to load, it says online only.

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