Start.ca Outage Report
Why is my Start.ca service not working?
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (83%)
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Wi-fi (7%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Toronto, Collingwood, London, Sarnia, Cornwall, Barrie, Orangeville, Calgary, Windsor, Brantford, Montréal, Guelph, Hamilton, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Collingwood |
Internet | |
| London |
Internet | |
| Sarnia |
Internet | |
| Sarnia |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy McCall
(@jmccall54) reported
@blaineschalk @startca Yeah so it’s an option for those other reasons for sure, but teksavvy would be $7 a month cheaper than what I pay now for the same service.
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Dol Lan
(@DolLang1975) reported
@CP24 What does that literally equate to in #dollars and #cents. How are smaller companies like the Southwestern service provider @Startca that piggyback on @Rogers how will they reimburse customers & how timely will this all happen.
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J Scherba aka Gov
(@governorjs) reported
@startca Should there be any problems now? Still tv seems very unstable?
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JohnnyAverageGamer
(@johnnyaverage04) reported
@startca Ps4 is still having issues connecting even after restarting the modem and router.
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Brian Perry
(@BTP1960) reported
Will definitely be cancelling my service with @startca. CNN has been offline for *six* days and replaced with an error message. In no way is this acceptable.
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JohnnyAverageGamer
(@johnnyaverage04) reported
@startca Game consoles still saying there is a weak signal, after doing everything possible to fix. Hope the connection is not unstable for too much longer
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Proud Liberal
(@Jhericho38) reported
@sherratt3298 @startca Rogers is covering their butts. According to CBC, it was human error that crashed the whole network during routine maintenance.
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Rami M
(@ramik5511) reported
@startca My internet is working fine. It's just the home phone. I reset the VoIP device but still. Also my other address has intermittent internet. We should be compensated for this outage!
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MisanthropicHumanist
(@mikesmoniz) reported
@hainsworthtv I’ve been with @startca out of London here in the Hamilton area using Cogeco cable infrastructure(who I left because of the stupid pricing). Speed always been consistent as advertised around 120 Mb down per my plan & have had no issues.
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Mike Huk
(@shock_lab) reported
@startca So do I hold tight or call for help? I’ve power cycled my modem and router a few times today and still no connectivity. In Whitby.
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Tripti Ninan
(@ttninan) reported
@startca Glad we are reconnected! Will we be receiving a credit for the time the internet was down? Rogers is providing 5 days of credit to its customers.
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Phillip Dinis
(@DinisPhillip) reported
@startca How about absolutely no connection? I’m not experiencing slow service; I have absolutely nothing. Downtown London. No amount of reboots, or calls with tech support helps.
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MatthewSutton40
(@MatthewSutton40) reported
@startca i have been having issues accessing amazon prime video. I have rebooted my home router and modem and the issue is still happening.
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Mike MacKenzie
(@MWMacKenzie) reported
@jmccall54 @blaineschalk @startca I'm a Start customer in an apartment. I pay $62 per month for unlimited. They haven't installed their own fibre yet due to some technical issue with my building so it uses Bell.
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what’s in a name
(@thatstheone01) reported
@startca Why have we STILL not received any email communication about the outage from you guys?! I get that it was a rogers issue but some acknowledgement would have been kind. Are your customers going to receive any compensation?
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SoB0158
(@SoB0158) reported
@startca better provide technical support and return the service then to spread panic and try to divert and distort reality. Still do not have Internet as of this evening
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JohnnyAverageGamer
(@johnnyaverage04) reported
@startca I was going to comment on PlayStation having issues but it looks like you have already acknowledged this in the tweet. This is the 3rd day that i cannot play any game except the one i have on disc, but every other platform (switch, Amazon fire tv, tablet) is almost back to normal
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Rami M
(@ramik5511) reported
@startca Hey. I have issues with my home phone service from you guys and it says " not registered". I called twice and you guys leave me waiting then hangup. What great service! crap. I want a refund for all these disruptions!
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Jeremy McCall
(@jmccall54) reported
@blaineschalk Here’s the issue with start - I currently pay 80/month for 500mb internet. I can pay start 95/month for 300mb internet or 100/month for 1GB internet. That’s it. That’s the list. I love @startca but moving to them doesn’t make fiscal sense sadly.
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Edna
(@D3Edna) reported
@startca I'd love to phone you but my internet is so slow a voip call keeps getting dropped! London, Ontario 10:22 pm on Sunday July 10, 2022
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Janna Eden
(@EdenJanna) reported
@BrandonEedy519 @Rogers @startca Yep, we're next up to cancel
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blaine’s chalk 👨🏫
(@blaineschalk) reported
@jmccall54 @startca I’ll never go back to the big 3. Worst customer service for anything ever.
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MGD🇨🇦
(@MGD43507122) reported
@startca Will Start be offering a credit for the outage, as Rogers is doing?
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Fabricio de Oliveira
(@faboli) reported
@iPhoneinCanada Once upon a time, I switched away from @Rogers to @startca because of the cost. Had a small few issues in the beginning and once I was without TV and Internet because they needed a Rogers technician to come to my place.
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Shazia Cheema
(@ShaziaC49004611) reported
@startca Doesnt work for me
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Victoria Valdron
(@ValdronVictoria) reported
@nicovfernando @startca It went completely down, but it eventually came back. Luckily I haven't had a speed issue that was noticeable.
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Tom Smetana 🇨🇦 🌪
(@twstdbro) reported
@Astrozy__ @MoonguardNemir @startca I'm in Kemptville & having the same issue. On and off service.
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Chef L'âne
(@Chef_Lane) reported
@startca I know you were not responsible for my Internet outage this week as your cable Internet runs in @Rogers infrastructure. Do you have Fiber in the Westmont are is London that doesn't use cables owned by Rogers?
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Ron
(@ronthetvtech) reported
from
Central Elgin, Ontario
@startca Ok CNN has now been down for over a week . It was down before the big Rogers fiasco. How about either some of that transparency we have herd so much about or some actual news or effort regarding this outage. This has happened before please tell us what’s really happening!
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Nico Fernando
(@nicovfernando) reported
@ValdronVictoria @startca Is it completely down or just slow?