Start.ca Outage Report
Why is my Start.ca service not working?
No problems detected
If you are having issues, please submit a report below.
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
-
Internet (87%)
-
Wi-fi (4%)
-
TV (3%)
-
E-mail (2%)
-
Total Blackout (2%)
-
Phone (%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Brampton, Toronto, St. Catharines, Montréal, Etobicoke, Brantford, Welland, Cornwall, Newtonville, Georgina, Sarnia, Niagara Falls, London, Listowel and Fergus.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Wi-fi | |
| Toronto |
Wi-fi | |
| St. Catharines |
Internet | |
| Montréal |
Internet | |
| Etobicoke |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
-
Jordan
(@geebs1983) reported
@startca Or maybe if one of the dozens of times I called your "support", they were actually helpful than maybe I wouldn't have to reset the equipment so much.
-
Rachel Concannon
(@fromtheheartont) reported
@startca Having connection issues off and on today in Carling. Mostly with Xbox gaming which means our house was finally cleaned by the teens in the house out of boredom so I’m not totally complaining. Just hoping it’s not like that for work tomorrow 😬
-
a
(@livetoariel) reported
@startca is St Catharines Internet down or is it just my router 😔
-
Dave Gaudet
(@DaveGaudet) reported
@startca any ETA on my cable internet outage? Went out for myself and at least one other house in my neighborhood during the storm last night. 24h without connection and counting...
-
Ba$iC-InStInCt
(@BaInstinct) reported
@Gooni3Gamess @startca @startca is a joke, you could go with pretty much anybody else and get better service, I'm switching ASAP!
-
GooNi3Games
(@Gooni3Gamess) reported
@startca We're sorry to hear that you're having ongoing issues with your connection. We're not seeing any phone calls or troubleshooting done recently, and there isn't anything currently listed in your area as a known issue. Please give our Support team a call so we can work with you
-
Duck
(@DucktheRoofer) reported
@startca Not sure how you can't know as I'm sure everyone in the building has called their internet providers to complain. Rogers guy was here at 815am, said there's no signal to the entire building. So is Rogers not talking to you or the other way around? Day 4 without internet.
-
Jerome Dinampo
(@jerkiejerx) reported
Internet connection is DOWN again! @startca @RogersHelps
-
Jordan
(@geebs1983) reported
@_MadDuck @startca This is an absoulte garbage service, my internet is up and down and @startca hasn't done a damn thing about it, do as I am and find a service worth the money. POS service demands advanced payment and then provides sh!t service.
-
v.a.s.i.l.k.a.
(@vasilka03) reported
@startca any updates on internet outages in North York? Internet has been down for over 15min
-
GooNi3Games
(@Gooni3Gamess) reported
@startca This the type of service we get everytime we talk to them lately..
-
ѕpꙬᶯᶵᶛᶼᶼ
(@spoontazz) reported
Spouse ended up just canceling the service. That took the last half of the 3 hours to complete. Appalling customer service. In contrast, I have been having issues with home internet and every time I call @startca I get just one agent, who is knowledgeable, genial...
-
Duck
(@DucktheRoofer) reported
@startca internet has been out most of the day in OEV in London Ontario. I've reset, I've restarted my modem. Yet still nothing from @startca on twitter or Facebook + the support line just keeps ringing & ringing. I'm super pissed
-
Molybdenum Arm Jones
(@MiddleAgedJoker) reported
@startca Internet down in Burlington.
-
Keep Left
(@steve_ca2002) reported
@startca Here we go again, school is back and Start can't handle the volume. Start TV down. (CNN has been up and down all summer.) Funny just yesterday one of the big providers (starts with an R) offered a better price door to door.
-
Jordan
(@geebs1983) reported
@startca @_MadDuck You could have helped me any one of the numerous times I called support, you could have helped by having the technician actually show up to the appt. Why do I have to complain on social media to get any attention?
-
Jordan
(@geebs1983) reported
@startca Not worth the $25 credit to sully your reputation with your neighbours, I have to reset my internet multiple times daily. 0% chance I would ever recommend this substandard service.
-
Tiffany Wilson-Walker
(@Tiffany07118882) reported
Its like waking up from a really bad dream. @startca Fiber half the price for double the speed and the best customer service EVER! I tried bell for the landline, awful experience, services I don’t use and crummy customer care. #switching #StartFiber
-
Mike MacKenzie
(@MWMacKenzie) reported
@tompkinstyle @Rogers @startca Rogers cable tv service has been down for at least 3 hours on Talbot St. #ldnont
-
Brandon Eedy
(@BrandonEedy519) reported
@Tiffany07118882 @startca Had the exact same response/reaction when I switched. Customer service is through the roof
-
Jo is ... therefore she thinks.
(@j0_mAmA) reported
@startca Is there an outage in Old East? We've rebooted everything and have no internet.
-
ynagmo
(@ynagmo) reported
@startca Me router keeps dropping connection leaving me with internet for like 1hr at a time before needing to reset again. Help
-
doug lawlor
(@douglawlor) reported
@startca Looks like Internet is down in Kingston, ON: Any other complaints received? Just noticed it here:
-
Nonsensible Shoes
(@NonsensibleShoe) reported
@startca Any update on the Rogers outage in Whitby?
-
james m
(@CosmoKrameI2) reported
@startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.
-
Samantha Wilson
(@saaamwilsooo) reported
@startca are there some outage issues going on? I’ve been without wifi for a while
-
Jordan
(@geebs1983) reported
@startca @_MadDuck I don't want your help anymore, my focus has changed to finding a new ISP and making sure that everyone I encounter I let them know what a sh!t service I received and recommend any other service.
-
Ba$iC-InStInCt
(@BaInstinct) reported
@startca Good to know it's not just your internet service that's ****.
-
Melissa A. Chown
(@tompkinstyle) reported
@Rogers I don't understand how you aren't grasping this. There is a widespread @Rogers outage that includes #ldnont right now. Please explain how reporting the widespread Rogers outage can be addressed by @startca? Explain like I am in Kindergarten, because it doesn't make sense.
-
Adam Kurtz
(@cold_arctic_air) reported
@startca @Ketobombchocol1 Neighbor with Rogers. Same issue. Service vehicles in the area, seems to be resolved for now.