Start.ca

Start.ca Outage Report

Why is my Start.ca service not working?

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Problems in the last 24 hours

The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Start.ca Outage Chart 03/28/2025 13:30

At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Start.ca compensate me for the outage?

Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Start.ca users through our website.

  1. Internet (87%)

    Internet (87%)

  2. Total Blackout (5%)

    Total Blackout (5%)

  3. Wi-fi (4%)

    Wi-fi (4%)

  4. TV (2%)

    TV (2%)

  5. E-mail (1%)

    E-mail (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Start.ca outage reports came from the following cities: Québec, Greater Sudbury, Toronto, Montréal, Mississauga, Barrie, Ottawa, Brampton, Sherbrooke, Burlington, Georgetown, Sarnia, Kitchener, Cambridge and London.

Loading map, please wait...
City Problem Type Report Time
CanadaQuébec Internet
CanadaGreater Sudbury Total Blackout
CanadaGreater Sudbury Wi-fi
CanadaToronto Wi-fi
CanadaMontréal Internet
CanadaMississauga Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • WebDivaMJ MJ Gardner (@WebDivaMJ) reported

    @startca And now it's back. What fantastic service!

  • geebs1983 Jordan (@geebs1983) reported

    @startca @NeilDowsonPEC YOU AREN'T HELPFUL, why should I waste hours and hours of my time when you no showed me 3 times. I've canceled your garbage service and I'll be making sure that everyone I know will know exactly how garbage your service is. DODGE THIS CRAP SERVICE!

  • ariana_agarcia 아리아나 (@ariana_agarcia) reported

    @startca can you fix your service in Hamilton please. I’m tired of always losing the connection and having to restart it over and over again

  • geebs1983 Jordan (@geebs1983) reported

    @startca @Olee22090047 This is the BS I'm talking about ppl. If you need help all they can do is suggest you power cycle your equipment. Otherwise they blame the customer or rogers, they'd blame the easter bunny if they through you'd accept it. 3 times I was no showed by a tech WORTHLESS WELFAR SERVICE

  • jayme_wild jayme.wild (@jayme_wild) reported

    Seriously. @startca is absolute garbage. I’ve been a customer since October and now on my 15th outage. Why oh why did I leave Teksavvy

  • acid1911 acid (@acid1911) reported

    @startca can't believe I used to like you guys. You're a joke and an absolute disgrace. Start SUCKS

  • ChrisEdgeMusic Christopher Edge (@ChrisEdgeMusic) reported

    @startca do you have issues in Niagara region? My upload speed of 20mbs is far off that mark at 670kbps.

  • Olee22090047 Olee (@Olee22090047) reported

    DO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C

  • tamara_b84 Tamara (@tamara_b84) reported

    @startca @Rogers @RogersHelps I can but I don't see the point...I spent the morning on the phone with technical support who told me there is nothing Start can do until tomorrow morning. It was a Rogers technician that disconnected my internet.

  • ErrorFindingID ErrorFindingID (@ErrorFindingID) reported

    @startca hi there. It says there the service is currently having issues in some areas of Toronto? Just want to confirm if just me or there is some outages

  • JKamenar Jaclyn Kamenar (@JKamenar) reported

    @startca switching internet services. I am tired of the unstable internet speeds. I am now paying 70 bucks a month for poor performance. I have found a new provider with better speeds and 20/month less. Thank you #Oxio

  • F8TheUncreator Ty (@F8TheUncreator) reported

    @startca you guys need to figure out a way too let us know the service is down and an estimated time it's coming back on, paying for services that don't work on a regular basis is not what anyone wants. If it's an issue with the lines you rent, time too look at new lines to run.

  • tanneramma Tanya Park (@tanneramma) reported

    @startca is there a known outage in St.Thomas?

  • large116 Tony Rajotte (@large116) reported

    @startca Hello Start, are there any issues in East London reported? Both internet & TV have dropped. Power-cycled all units but still no go?

  • JKamenar Jaclyn Kamenar (@JKamenar) reported

    @startca @oxio_internet We should need very little support if you provided good quality and reliable internet. It used to be good a couple of yrs ago. I don’t know happened to you guys. I hope you are aware that your reputation is no longer a good one.

  • geebs1983 Jordan (@geebs1983) reported

    @startca @NeilDowsonPEC IF YOU SIGN UP FOR WELFARE SERVICE YOU GET WELFARE SERVCE. DODGE THIS GARBAGE, WELFARE SERVICE. When it works it's fine, when it doesn't they just blame the customer, or Rogers, or the Tooth Fairy, anything to get you off the phone.

  • geebs1983 Jordan (@geebs1983) reported

    @NeilDowsonPEC @startca @startca does suck, after months of no support, no help, useless staff I finally decided to pull the plug on this welfare garbage service. The cable literally disconnected at the pole 2 weeks ago, its been lying on my lawn and they still haven't fixed it. DODGE THIS **** SERVICE!

  • gadgetwizguy Chris Goulard (@gadgetwizguy) reported from Orangeville, Ontario

    @startca when I call because the neighbourhood Internet keeps going up and down all afternoon, so a @Rogers issue AGAIN, do NOT tell me to reset my modem just put the damn ticket in. Whole area keeps going down. Just DO IT!!!

  • SudioC Suzanne C (@SudioC) reported

    @paulvt @startca I’ve had Acanac in the past and it was not reliable at all. Anytime there was an issue it was days before someone got back to me. It was years ago, and super reasonably priced.There service may be better now. Unlikely it could be worse

  • JohnnyLaRue_ Johnny LaRue (@JohnnyLaRue_) reported

    @startca @NeilDowsonPEC Is the internet down in Orangeville??

  • T_Maniac13 a little alternative, don’t you think? 🏳️‍🌈 (@T_Maniac13) reported

    @startca Are you guys having issues out in Dufferin County? My internet has been going in and out randomly since last night.

  • Olee22090047 Olee (@Olee22090047) reported

    @startca is the absolute worst ISP out there. Their service is constantly failing, they double charge you and offer a refund then don't give it when you agree. They are ignoring me and holding my money ransom. Have proof

  • tamara_b84 Tamara (@tamara_b84) reported

    Neither @rogers and @startca will get a technician here to fix my internet after a @Rogers technician disconnected my NON-direct Rogers line while hooking up another unit's internet until tomorrow morning. Both seem to think its acceptable to make us go without internet....

  • JEGonc Jason (@JEGonc) reported

    @WrayAJ @startca Come on, Start. Give us a damn heads up!

  • geebs1983 Jordan (@geebs1983) reported

    @startca @Olee22090047 You were told over and over and over, I replaced literally every bit of equipement and wires in my home, including the modem and routers. I told you it was at the pole, I told you in less than fav weather the internet went in and out...YOU ALWAYS BLAME ROGERS OR THE CUSTOMER.

  • sherr_mac Sherri (@sherr_mac) reported

    @startca is there an outage tonight? Ours is off, using data right now

  • geebs1983 Jordan (@geebs1983) reported

    @startca @NeilDowsonPEC How many times do I have to call? 3 tech's no show, 3 days of missed work & I still have a cable lying on my lawn. How many times should I miss work? How much time should I spend on the phone with your tech "support"? No offer to compensate me but my full bill keeps rolling in.

  • Olee22090047 Olee (@Olee22090047) reported

    DO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C. WORST ISP out there

  • JohnnyLaRue_ Johnny LaRue (@JohnnyLaRue_) reported

    @startca is the internet down in Orangeville? What's going on?

  • BrandonEedy519 Brandon Eedy (@BrandonEedy519) reported

    @startca Why are you selling out to Telus and not saying anything? Will cancel my account immediately