Start.ca Outage Report

@startca Did you read my message?! Obvs not! It was out, came back an hour later and I couldn’t get through to tech support as it was only a busy signal. BOOOO!!!

@startca internet is down in the downtown London area

@startca CNN Is down again? It’s hard to believe that this is so difficult. When will it be fixed?

@startca @HumaneSocietyLM Terrible puns aside, happy #InternationalCatDay 🙃

@startca Instead of doing these dumb quizzes why don’t you fix CNN!!!!!!

@startca my internet is crap today! Can’t load videos, buffering on 20 minute shows…what’s going on?!

@startca cable internet in Orleans/Ottawa appears to be down. Modem can't seem to find a connection after a reboot. Any outages atm? 🤔

@startca so I can't log into my account, with the saved information on my phone. Lost internet. Contact you via DM and am told to use live chat. Live chat unavailable for tech support.🙃 Let's hope it's back before I start work, since I work from home. 😵‍💫

@startca Any known issues for the Kingston area?

@startca Our internet is down, and your site is down. Where can we see any status updates?

@startca service has been down for over 2 hours. SW London N6K area. Update please.

@CheekyOtter16 @startca My internet has been absolute garbage the last 2 weeks. Lagging, slow, cuts in and out. And my speed test is fine. Which means it’s a server problem. That’s you start. Get this crap together. Thinking about switching companies. The rates keep going up and the quality goes down

@startca Yes, I've never had an issue contacting your team if I need support. I can't say the same regarding the "big three" where you're stuck on hold for 2+ hours.

@startca my internet has been down for an hour and wont come back up, I paid it a couple days ago so it's not that.. what gives?

@startca mine just lost signal for a few minutes (blinking DS light) but it's back up now

And it looks like the router is probably the issue. Ugh. (Thanks to Maria at @startca for the troubleshooting)

@startca having issues with internet dropping constantly this morning. Are you aware? Rebooted modem and nothing, still having issues. Or is just me ?

Still waiting to hear from @startca to see if there are any outages. Have re-started modem and router more than once. Still no internet at home (good thing I’m not working right now). All lights on modem, but are completely solid. What a pita.

@startca My internet is down AND I can even get your website to load when everything else can..Clearly there is an issue in Toronto?london?

@startca internet down M4M. What's the issue?

@startca is there an outage or something? My internet just randomly quit

@startca issues with internet in Burlington. Any ideas?

@startca Ironic that this ad is running when service is down in SW London N6K. Over 2 hours, coming up on 3

@startca is the internet down for L1S?

@startca Your website is down and theres 30 callers ahead of me on the phone...Please tweet out some info to let us know what is happening

@startca internet outage London Ontario for the last 2 hours

@startca @Danielml48 Can you not just tell me the outage has been resolved and reboot my modem? Not interested in waiting on hold

@startca Please fix my internet! I am in Hamilton and the service is done. I turned it off and on again.

@startca hey start, wondering if you will be offering any discounts for the internet service. I'm seeing a lot of deals right now from other companies which is very tempting. I feel that paying $95 a month for internet is getting to expensive for only 300mbps.

@startca Yeah while I’ve been waiting for fibre for that was promised would be installed in my area for on 3+ years now…cmon do better Start. I’m tired of paying $80 for a 75mb download. While my friend pays $105 for 1000 down.