Start.ca Outage Report
Why is my Start.ca service not working?
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If you are having issues, please submit a report below.
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (83%)
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Total Blackout (8%)
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Wi-fi (5%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Toronto, London, Markham, North York, Guelph, Woodbridge, French River, Hamilton, Sarnia, Brampton, Alliston, Québec, Montréal, New Sudbury and St. Thomas.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| London |
Internet | |
| Markham |
Internet | |
| North York |
Internet | |
| Guelph |
Internet | |
| Woodbridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny LaRue
(@JohnnyLaRue_) reported
@startca @NeilDowsonPEC Is the internet down in Orangeville??
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Jaclyn Kamenar
(@JKamenar) reported
@startca switching internet services. I am tired of the unstable internet speeds. I am now paying 70 bucks a month for poor performance. I have found a new provider with better speeds and 20/month less. Thank you #Oxio
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Jordan
(@geebs1983) reported
@startca @NeilDowsonPEC How many times do I have to call? 3 tech's no show, 3 days of missed work & I still have a cable lying on my lawn. How many times should I miss work? How much time should I spend on the phone with your tech "support"? No offer to compensate me but my full bill keeps rolling in.
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Tamara
(@tamara_b84) reported
Neither @rogers and @startca will get a technician here to fix my internet after a @Rogers technician disconnected my NON-direct Rogers line while hooking up another unit's internet until tomorrow morning. Both seem to think its acceptable to make us go without internet....
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MJ Gardner
(@WebDivaMJ) reported
@startca And now it's back. What fantastic service!
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Johnny LaRue
(@JohnnyLaRue_) reported
@startca is the internet down in Orangeville? What's going on?
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Jason
(@JEGonc) reported
@WrayAJ @startca Come on, Start. Give us a damn heads up!
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Olee
(@Olee22090047) reported
@startca literally using my cell phone data at home because your service and customer service is an absolute joke.
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jayme.wild
(@jayme_wild) reported
Seriously. @startca is absolute garbage. I’ve been a customer since October and now on my 15th outage. Why oh why did I leave Teksavvy
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Jaclyn Kamenar
(@JKamenar) reported
@startca @oxio_internet We should need very little support if you provided good quality and reliable internet. It used to be good a couple of yrs ago. I don’t know happened to you guys. I hope you are aware that your reputation is no longer a good one.
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acid
(@acid1911) reported
@startca can't believe I used to like you guys. You're a joke and an absolute disgrace. Start SUCKS
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Olee
(@Olee22090047) reported
@jayme_wild @startca Same. They are the worst out there and keep getting worse for more money. Doesn't help that they're customer service is just as bad
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Jordan
(@geebs1983) reported
@startca @NeilDowsonPEC YOU AREN'T HELPFUL, why should I waste hours and hours of my time when you no showed me 3 times. I've canceled your garbage service and I'll be making sure that everyone I know will know exactly how garbage your service is. DODGE THIS CRAP SERVICE!
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Jordan
(@geebs1983) reported
@NeilDowsonPEC @startca @startca does suck, after months of no support, no help, useless staff I finally decided to pull the plug on this welfare garbage service. The cable literally disconnected at the pole 2 weeks ago, its been lying on my lawn and they still haven't fixed it. DODGE THIS **** SERVICE!
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Christopher Edge
(@ChrisEdgeMusic) reported
@startca do you have issues in Niagara region? My upload speed of 20mbs is far off that mark at 670kbps.
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_wild_abandon
(@_wild_abandon) reported
@startca having issues with no internet. Is there an outage in downtown Toronto? I called your customer service line and the gentleman was less then helpful.
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아리아나
(@ariana_agarcia) reported
@startca can you fix your service in Hamilton please. I’m tired of always losing the connection and having to restart it over and over again
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Suzanne C
(@SudioC) reported
@paulvt @startca I’ve had Acanac in the past and it was not reliable at all. Anytime there was an issue it was days before someone got back to me. It was years ago, and super reasonably priced.There service may be better now. Unlikely it could be worse
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Tamara
(@tamara_b84) reported
@startca @Rogers @RogersHelps I can but I don't see the point...I spent the morning on the phone with technical support who told me there is nothing Start can do until tomorrow morning. It was a Rogers technician that disconnected my internet.
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Mike Safari
(@MikeSafariMusic) reported
@startca Any update on the outage in Mississauga? Connection has been flapping for about 4 hours now and when I spoke to support around 10am, they couldn't find anything identifying an outage but the guy suspected there would be one soon.
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Olee
(@Olee22090047) reported
@startca absolutely the worst isp out there. Customer service included. Almost a hundred a month and without exaggeration, cant watch a single video online without it buffering multiple times. Finally had enough
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Ty
(@F8TheUncreator) reported
@startca you guys need to figure out a way too let us know the service is down and an estimated time it's coming back on, paying for services that don't work on a regular basis is not what anyone wants. If it's an issue with the lines you rent, time too look at new lines to run.
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ErrorFindingID
(@ErrorFindingID) reported
@startca hi there. It says there the service is currently having issues in some areas of Toronto? Just want to confirm if just me or there is some outages
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Sherri
(@sherr_mac) reported
@startca is there an outage tonight? Ours is off, using data right now
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Jordan
(@geebs1983) reported
@startca @NeilDowsonPEC IF YOU SIGN UP FOR WELFARE SERVICE YOU GET WELFARE SERVCE. DODGE THIS GARBAGE, WELFARE SERVICE. When it works it's fine, when it doesn't they just blame the customer, or Rogers, or the Tooth Fairy, anything to get you off the phone.
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Brandon Eedy
(@BrandonEedy519) reported
@startca Why are you selling out to Telus and not saying anything? Will cancel my account immediately
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Tony Rajotte
(@large116) reported
@startca Hello Start, are there any issues in East London reported? Both internet & TV have dropped. Power-cycled all units but still no go?
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Marika
(@MarikaLaidlaw) reported
from
London, Ontario
@startca any known issues downtown London (Ridout and Albert area)? My internet keeps cutting in and out.
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Aaron R
(@TweetsFromAaron) reported
@ValerieRemark @RogersHelps @startca My problem was resolved by restarting my modem
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FIVEZ
(@High_Fivez) reported
@startca My internet has gone out earlier today and has yet to come back online, do you have any information about this issue on your end? possible outage?