Start.ca Outage Report
Why is my Start.ca service not working?
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (84%)
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Wi-fi (5%)
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Total Blackout (4%)
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E-mail (3%)
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Phone (3%)
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TV (1%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Orangeville, Calgary, Windsor, Toronto, Sarnia, Brantford, Montréal, Guelph, London, Hamilton, Kitchener, Cambridge, Blenheim, Ottawa and Whitby.
| City | Problem Type | Report Time |
|---|---|---|
 Orangeville |
Internet | |
| Calgary |
Internet | |
| Windsor |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Sarnia |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Huk
(@shock_lab) reported
@startca So do I hold tight or call for help? I’ve power cycled my modem and router a few times today and still no connectivity. In Whitby.
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Janna Eden
(@EdenJanna) reported
@BrandonEedy519 @Rogers @startca Yep, we're next up to cancel
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Proud Liberal
(@Jhericho38) reported
@sherratt3298 @startca Rogers is covering their butts. According to CBC, it was human error that crashed the whole network during routine maintenance.
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Proud Liberal
(@Jhericho38) reported
@DinisPhillip @KeithIsnor @startca Been up in London since 22h after the outage started. Home Phone came on last night; still waiting for TV. Rogers is the only one who has any control over how long this is going to take.
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Phillip Dinis
(@DinisPhillip) reported
@startca How about absolutely no connection? I’m not experiencing slow service; I have absolutely nothing. Downtown London. No amount of reboots, or calls with tech support helps.
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JohnnyAverageGamer
(@johnnyaverage04) reported
@startca Ps4 is still having issues connecting even after restarting the modem and router.
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Jeremy McCall
(@jmccall54) reported
@blaineschalk Here’s the issue with start - I currently pay 80/month for 500mb internet. I can pay start 95/month for 300mb internet or 100/month for 1GB internet. That’s it. That’s the list. I love @startca but moving to them doesn’t make fiscal sense sadly.
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Mike MacKenzie
(@MWMacKenzie) reported
@jmccall54 @blaineschalk @startca I'm a Start customer in an apartment. I pay $62 per month for unlimited. They haven't installed their own fibre yet due to some technical issue with my building so it uses Bell.
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Proud Liberal
(@Jhericho38) reported
@yzz_spicy @startca Start already said, several times, that once the scope and duration of this outage is known, and everyone has full services again, then they'll assess the amounts of compensation. Do you want to rush the decision, and get less than we deserve? Patience!
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Proud Liberal
(@Jhericho38) reported
@DiligentBeaver @Cruu__ @startca Rogers isn't giving any of their customers a timeline, and as a Rogers customer, Start has no timeline, either.
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Nico Fernando
(@nicovfernando) reported
@ValdronVictoria @startca Is it completely down or just slow?
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Proud Liberal
(@Jhericho38) reported
@unownedspaces @startca They already said on their feed here they will. They're just waiting to see what the scope and duration of the outage is. Can't no the duration until everyone's back to normal, though.
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Brian Perry
(@BTP1960) reported
Will definitely be cancelling my service with @startca. CNN has been offline for *six* days and replaced with an error message. In no way is this acceptable.
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Proud Liberal
(@Jhericho38) reported
@KeithIsnor @startca Rogers really screwed the pooch. CBC said it was human error that shut down the entire network, and it takes time to reboot an entire infrastructure.
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Proud Liberal
(@Jhericho38) reported
@DinisPhillip @random_bum @startca My internet is back. Has been since 22h after the outage started.
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Fabricio de Oliveira
(@faboli) reported
@iPhoneinCanada Once upon a time, I switched away from @Rogers to @startca because of the cost. Had a small few issues in the beginning and once I was without TV and Internet because they needed a Rogers technician to come to my place.
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Victoria Valdron
(@ValdronVictoria) reported
@startca Nevermind. Lasted barely an hour, down again...
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Victoria Valdron
(@ValdronVictoria) reported
@nicovfernando @startca It went completely down, but it eventually came back. Luckily I haven't had a speed issue that was noticeable.
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Rami M
(@ramik5511) reported
@startca Hey. I have issues with my home phone service from you guys and it says " not registered". I called twice and you guys leave me waiting then hangup. What great service! crap. I want a refund for all these disruptions!
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SoB0158
(@SoB0158) reported
@startca better provide technical support and return the service then to spread panic and try to divert and distort reality. Still do not have Internet as of this evening
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Edna
(@D3Edna) reported
@startca I'd love to phone you but my internet is so slow a voip call keeps getting dropped! London, Ontario 10:22 pm on Sunday July 10, 2022
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Jeremy McCall
(@jmccall54) reported
@blaineschalk @startca Yeah so it’s an option for those other reasons for sure, but teksavvy would be $7 a month cheaper than what I pay now for the same service.
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Proud Liberal
(@Jhericho38) reported
@DinisPhillip @KeithIsnor @startca Been up in London since 22h after the outage stopped. Home Phone came on last night. Still waiting for TV, though.
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Shazia Cheema
(@ShaziaC49004611) reported
@startca Doesnt work for me
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JohnnyAverageGamer
(@johnnyaverage04) reported
@startca I was going to comment on PlayStation having issues but it looks like you have already acknowledged this in the tweet. This is the 3rd day that i cannot play any game except the one i have on disc, but every other platform (switch, Amazon fire tv, tablet) is almost back to normal
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Tom Smetana 🇨🇦 🌪
(@twstdbro) reported
@Astrozy__ @MoonguardNemir @startca I'm in Kemptville & having the same issue. On and off service.
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Chef L'âne
(@Chef_Lane) reported
@startca I know you were not responsible for my Internet outage this week as your cable Internet runs in @Rogers infrastructure. Do you have Fiber in the Westmont are is London that doesn't use cables owned by Rogers?
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blaine’s chalk 👨🏫
(@blaineschalk) reported
@jmccall54 @startca I’ll never go back to the big 3. Worst customer service for anything ever.
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Phillip Dinis
(@DinisPhillip) reported
@KeithIsnor @startca Still out in London. Wtf
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MisanthropicHumanist
(@mikesmoniz) reported
@hainsworthtv I know it would be like shuffling decks chairs on a sinking ship but hopefully Rogers sees a crap ton of subscribers bail on them in the next few weeks. Ideally people would switch to other third party providers like TekSavy or @startca instead of another big Telco