Start.ca service status: outage reports and connection issues

Why is my Start.ca service not working?

No problems detected

If you are having issues, please submit a report below.

Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Problems in the last 24 hours

The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 19, 6:20 AM EDT	0	0
Apr 19, 6:40 AM EDT	0	0
Apr 19, 7:00 AM EDT	0	0
Apr 19, 7:20 AM EDT	0	0
Apr 19, 7:40 AM EDT	0	0
Apr 19, 8:00 AM EDT	0	0
Apr 19, 8:20 AM EDT	0	0
Apr 19, 8:40 AM EDT	0	0
Apr 19, 9:00 AM EDT	0	0
Apr 19, 9:20 AM EDT	0	0
Apr 19, 9:40 AM EDT	0	0
Apr 19, 10:00 AM EDT	0	0
Apr 19, 10:20 AM EDT	0	0
Apr 19, 10:40 AM EDT	0	0
Apr 19, 11:00 AM EDT	0	0
Apr 19, 11:20 AM EDT	0	0
Apr 19, 11:40 AM EDT	0	0
Apr 19, 12:00 PM EDT	0	0
Apr 19, 12:20 PM EDT	0	0
Apr 19, 12:40 PM EDT	0	0
Apr 19, 1:00 PM EDT	0	0
Apr 19, 1:20 PM EDT	0	0
Apr 19, 1:40 PM EDT	0	0
Apr 19, 2:00 PM EDT	0	0
Apr 19, 2:20 PM EDT	0	0
Apr 19, 2:40 PM EDT	0	0
Apr 19, 3:00 PM EDT	0	0
Apr 19, 3:20 PM EDT	0	0
Apr 19, 3:40 PM EDT	0	0
Apr 19, 4:00 PM EDT	0	0
Apr 19, 4:20 PM EDT	0	0
Apr 19, 4:40 PM EDT	0	0
Apr 19, 5:00 PM EDT	0	0
Apr 19, 5:20 PM EDT	0	0
Apr 19, 5:40 PM EDT	0	0
Apr 19, 6:00 PM EDT	0	0
Apr 19, 6:20 PM EDT	0	0
Apr 19, 6:40 PM EDT	0	0
Apr 19, 7:00 PM EDT	0	0
Apr 19, 7:20 PM EDT	0	0
Apr 19, 7:40 PM EDT	0	0
Apr 19, 8:00 PM EDT	0	0
Apr 19, 8:20 PM EDT	0	0
Apr 19, 8:40 PM EDT	0	0
Apr 19, 9:00 PM EDT	0	0
Apr 19, 9:20 PM EDT	0	0
Apr 19, 9:40 PM EDT	0	0
Apr 19, 10:00 PM EDT	0	0
Apr 19, 10:20 PM EDT	0	0
Apr 19, 10:40 PM EDT	0	0
Apr 19, 11:00 PM EDT	0	0
Apr 19, 11:20 PM EDT	0	0
Apr 19, 11:40 PM EDT	0	0
Apr 20, 12:00 AM EDT	0	0
Apr 20, 12:20 AM EDT	0	0
Apr 20, 12:40 AM EDT	0	0
Apr 20, 1:00 AM EDT	0	0
Apr 20, 1:20 AM EDT	0	0
Apr 20, 1:40 AM EDT	0	0
Apr 20, 2:00 AM EDT	0	0
Apr 20, 2:20 AM EDT	0	0
Apr 20, 2:40 AM EDT	0	0
Apr 20, 3:00 AM EDT	0	0
Apr 20, 3:20 AM EDT	0	0
Apr 20, 3:40 AM EDT	0	0
Apr 20, 4:00 AM EDT	0	0
Apr 20, 4:20 AM EDT	0	0
Apr 20, 4:40 AM EDT	0	0
Apr 20, 5:00 AM EDT	0	0
Apr 20, 5:20 AM EDT	0	0
Apr 20, 5:40 AM EDT	0	0
Apr 20, 6:00 AM EDT	0	0
Apr 20, 6:20 AM EDT	0	0

At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Start.ca users through our website.

Internet (72%)
Wi-fi (17%)
E-mail (6%)
TV (4%)
Total Blackout (1%)

Live Outage Map

The most recent Start.ca outage reports came from the following cities: Mississauga, Toronto, Ottawa, London, Hamilton, Barrie, Brampton, Cambridge, Kitchener, Markham, Oakville, and Courtice.

City	Problem Type	Report Time
Mississauga	Internet	11 hours ago
Toronto	Wi-fi	1 day ago
Toronto	E-mail	4 days ago
Ottawa	Internet	4 days ago
Toronto	Wi-fi	5 days ago
London	Wi-fi	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

Johnny LaRue (@JohnnyLaRue_) reported 1 minute ago
@startca @NeilDowsonPEC Is the internet down in Orangeville??
Carolina Dobrowolska (@CDobrowolska) reported 6 minutes ago
@HashtagKyle @VirginPlus Chec to see if @startca supports your area. I've had them for years and have received fantastic customer service.
Cara Donnelly (@caraquilts) reported 8 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
Alison Young (@ally_young81) reported 10 minutes ago
@startca Can you also look into Sportsnet 1? Channel 407? The audio is fine, but the streaming pauses and then rapidly catches up every few minutes. We find that sportsnet and sometimes the TSN channels have this issue. No others.
Ricardo Barros Lourenço (@rblourenco) reported 10 minutes ago from Hamilton, Ontario
Do you know what's the worse in watching #FIFAWorldCup with @startca? Is that the signal is so delayed (about a minute and a half) that my in-laws are able to voice message us from whatsapp the telling about the goal/offside #bra #sui
Allen Dulles (@ceeieh) reported 10 minutes ago
@startca having problems connecting to most websites. Diagnostics are giving DNS server error. Hearthstone and Spotify are strangely working, though.
Cara Donnelly (@caraquilts) reported 17 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
Cara Donnelly (@caraquilts) reported 18 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
Jordan (@geebs1983) reported 23 minutes ago
@startca @NeilDowsonPEC IF YOU SIGN UP FOR WELFARE SERVICE YOU GET WELFARE SERVCE. DODGE THIS GARBAGE, WELFARE SERVICE. When it works it's fine, when it doesn't they just blame the customer, or Rogers, or the Tooth Fairy, anything to get you off the phone.
Christopher Edge (@ChrisEdgeMusic) reported 24 minutes ago
@startca do you have issues in Niagara region? My upload speed of 20mbs is far off that mark at 670kbps.
Marika (@MarikaLaidlaw) reported 28 minutes ago from London, Ontario
@startca are there any know issues with internet downtown London? I cannot connect even after a reboot.
Cara Donnelly (@caraquilts) reported 28 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
Tyson Moore (@das_wonderkin) reported 30 minutes ago
@startca I’m still down, reboot didn’t work, I’m trying it again right now
Suzanne C (@SudioC) reported 30 minutes ago
@paulvt @startca I’ve had Acanac in the past and it was not reliable at all. Anytime there was an issue it was days before someone got back to me. It was years ago, and super reasonably priced.There service may be better now. Unlikely it could be worse
Kyle de (@Kylede7) reported 31 minutes ago
@startca Just went down in Strathroy, for the 4th time in 2 days
Cara Donnelly (@caraquilts) reported 31 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
Cara Donnelly (@caraquilts) reported 32 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
DeJeez (@Dejeez) reported 32 minutes ago
@outagelive No "may", @startca is definitely down and they're not even responding.
Shane Zeagman (@ItsShaZam) reported 33 minutes ago
@startca Is your service down in Hamilton?
CarbonDobsOfficial (B42Empire) (@DobsCarbon) reported 35 minutes ago
Thank for bullshit customer service for the last 5 years @startca but your HOUR wait times to get through to billing and nothing but connection issues EVERY MONTH I'm done **** you guys
live rn (@mareinator) reported 37 minutes ago
me: the connectivity disruption is directly effecting my income @RogersHelps: are you watching twitch on the app or in a browser @TekSavvyNetwork or @startca would never treat me like this 🤪🤪🤪🤪🤪 plz tell me ur coming to rural Ontario soon 😣😭
Cara Donnelly (@caraquilts) reported 41 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
Cara Donnelly (@caraquilts) reported 43 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
Cara Donnelly (@caraquilts) reported 45 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
LaserGuy. Follow me & I Follow Back (@GunFarce) reported 46 minutes ago
@startca @MoonIitPhoenix Same in Alcona innisfil off 2 or three times now and been down steady since10:30. I can see the modem lights when it goes down. So I know when it come up.. no voip or internet
Adam Warren (@adamthegenie) reported 51 minutes ago
@startca what is with your service? Used to get someone in 30 secs now I've waited over 30 mins 3 days in a row on phone or chat.. such a great acquisition by @telus ruined for customers
Phoenix (@MoonIitPhoenix) reported 54 minutes ago
@startca Internet at my mom's place in Ottawa keeps going down randomly (3rd time today), very unreliable. Any reason for this?
Mike Stankovic (@Serbtastic) reported 57 minutes ago
@startca it looks like internet just went down in Stoney Creek, possibly weather related?
Cara Donnelly (@caraquilts) reported 58 minutes ago
oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
JD55 (@JD5513) reported 59 minutes ago
Hey @startca, we've been trying to get our Internet service back up and running. However, we've been unable to contact anyone to come out and assist for the past few days. Been in hold multiple times with no help for 2 hours each time