Start.ca Outage Report
Why is my Start.ca service not working?
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If you are having issues, please submit a report below.
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (83%)
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Total Blackout (8%)
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Wi-fi (5%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Toronto, London, Markham, North York, Guelph, Woodbridge, French River, Hamilton, Sarnia, Brampton, Alliston, Québec, Montréal, New Sudbury and St. Thomas.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| London |
Internet | |
| Markham |
Internet | |
| North York |
Internet | |
| Guelph |
Internet | |
| Woodbridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Alexander.D
(@RAlexanderD) reported
@BryanPassifiume @RogersHelps I've been a huge fan of the level of customer service I have received over the years from @startca (sub off Rogers I know) however call centre LOCAL, never a long cue, and nothing but friendly helpful assistance. Also have referral program. Please PM for email.
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MGD🇨🇦
(@MGD43507122) reported
@startca Will Start be offering a credit for the outage, as Rogers is doing?
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Robert Mayo
(@robtmayo) reported
@startca I still mis CNN. How much longer before your issue is resolved?
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JohnnyAverageGamer
(@johnnyaverage04) reported
@startca Ps4 is still having issues connecting even after restarting the modem and router.
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Ron
(@ronthetvtech) reported
from
Central Elgin, Ontario
@startca Ok CNN has now been down for over a week . It was down before the big Rogers fiasco. How about either some of that transparency we have herd so much about or some actual news or effort regarding this outage. This has happened before please tell us what’s really happening!
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JohnnyAverageGamer
(@johnnyaverage04) reported
@startca Game consoles still saying there is a weak signal, after doing everything possible to fix. Hope the connection is not unstable for too much longer
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Edna
(@D3Edna) reported
@startca I'd love to phone you but my internet is so slow a voip call keeps getting dropped! London, Ontario 10:22 pm on Sunday July 10, 2022
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Rami M
(@ramik5511) reported
@startca My internet is working fine. It's just the home phone. I reset the VoIP device but still. Also my other address has intermittent internet. We should be compensated for this outage!
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Slicemage
(@slicemage) reported
@startca None of the above interestingly - I mainly use a desktop computer with a wireless adapter because there's no good way of running ethernet in my ancient townhouse, and powerline is slow.
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Chris Guglielmelli
(@guglio08) reported
@MushPortobello @startca If you pay for service and that service isn't provided, you should be refunded. Period.
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Dol Lan
(@DolLang1975) reported
@CP24 What does that literally equate to in #dollars and #cents. How are smaller companies like the Southwestern service provider @Startca that piggyback on @Rogers how will they reimburse customers & how timely will this all happen.
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Squiggle
(@StupidGiant) reported
@startca Are there network issues in burlington?
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Crocs & Castles
(@iwouldfthatsu) reported
@startca I mean considering my wifi never works during the day and it cools down at night...
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MatthewSutton40
(@MatthewSutton40) reported
@startca i have been having issues accessing amazon prime video. I have rebooted my home router and modem and the issue is still happening.
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Michael To
(@MaikurrTo) reported
@startca @Cdn_SupahFly Hi I second this issue, my connection is faulty and I'm having trouble at work. I am connected via ethernet cable, so it's not a wireless issue.
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Proud Liberal
(@Jhericho38) reported
@sherratt3298 @startca Rogers is covering their butts. According to CBC, it was human error that crashed the whole network during routine maintenance.
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MisanthropicHumanist
(@mikesmoniz) reported
@hainsworthtv I’ve been with @startca out of London here in the Hamilton area using Cogeco cable infrastructure(who I left because of the stupid pricing). Speed always been consistent as advertised around 120 Mb down per my plan & have had no issues.
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J Scherba aka Gov
(@governorjs) reported
@startca Should there be any problems now? Still tv seems very unstable?
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Tia ✰ She/Her ✰ 🏳️⚧️
(@forgedcosmos) reported
Does anyone know if there is another @startca / rogers outage? Internet keeps dropping (and reconnecting so far hopefully) but kind of annoying lol
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Janna Eden
(@EdenJanna) reported
@BrandonEedy519 @Rogers @startca Yep, we're next up to cancel
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what’s in a name
(@thatstheone01) reported
@startca Why have we STILL not received any email communication about the outage from you guys?! I get that it was a rogers issue but some acknowledgement would have been kind. Are your customers going to receive any compensation?
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Alen Peric
(@_alenperic) reported
Between getting my DSL cost jacked up one month into service and signing up for a new house with @startca and getting a call 30 minutes later that they don't actually service the house that their website said they do, this company has been absolute garbage to deal with.
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Penny Crosley
(@PennyCrosley12) reported
@startca None right now i still have no internet from the outage...
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Brian Perry
(@BTP1960) reported
Will definitely be cancelling my service with @startca. CNN has been offline for *six* days and replaced with an error message. In no way is this acceptable.
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Tripti Ninan
(@ttninan) reported
@startca Glad we are reconnected! Will we be receiving a credit for the time the internet was down? Rogers is providing 5 days of credit to its customers.
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Don Poirier
(@Poirier7R) reported
@startca so now that the dust has settled and rock the park is over and done what's the word on rebates for the outage?
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Mike Huk
(@shock_lab) reported
@startca So do I hold tight or call for help? I’ve power cycled my modem and router a few times today and still no connectivity. In Whitby.
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Mike MacKenzie
(@MWMacKenzie) reported
@jmccall54 @blaineschalk @startca I'm a Start customer in an apartment. I pay $62 per month for unlimited. They haven't installed their own fibre yet due to some technical issue with my building so it uses Bell.
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Rami M
(@ramik5511) reported
@startca Hey. I have issues with my home phone service from you guys and it says " not registered". I called twice and you guys leave me waiting then hangup. What great service! crap. I want a refund for all these disruptions!
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blaine’s chalk 👨🏫
(@blaineschalk) reported
@jmccall54 @startca I’ll never go back to the big 3. Worst customer service for anything ever.