Start.ca Outage Report
Why is my Start.ca service not working?
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If you are having issues, please submit a report below.
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (80%)
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Wi-fi (10%)
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Total Blackout (5%)
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TV (3%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Toronto, Cambridge, Scarborough, Vancouver, North York, Montréal, Hamilton, London, Brampton, Guelph, Kitchener, Southwold, Cornwall, Maple and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Cambridge |
Internet | |
| Toronto |
Internet | |
| Scarborough |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Rollo
(@SRollo91) reported
@startca once again, there are issues with the internet being down. This is a very common occurrence with you. Why is there an issue again?
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Jordan
(@geebs1983) reported
@startca I have had 2 restart my internet twice in the first 10 mins of walking up, and this is a daily thing. Yesterday we had to restart the internet 5 times. Start was supposed to send a tech twice, both times I was stood up without a call. "Customer service" is worthless, no help.
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Keep Left
(@steve_ca2002) reported
@startca Hey! How's it going with that fix you promised for CNN? Your charging top dollar for a sub-standard product.
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Shaun Rollo
(@SRollo91) reported
@startca Can you explain why the service is so inconsistent? Because every time I've reached out, I'm always told that there is no record of an issue on your end
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Bryan Biller
(@Technoweenie1) reported
@startca Using a service such as CloudflareDNS or OpenDNS can even make it better and take it to the next level.
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Marika
(@MarikaLaidlaw) reported
from
London, Ontario
@startca are there any know issues with internet downtown London? I cannot connect even after a reboot.
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Ron
(@ronthetvtech) reported
from
Central Elgin, Ontario
@startca All you need is a bigger dish or possibly a feed horn rotation to fix the problem. But if your looking int alternative sources perhaps you could look into sourcing Newsnation and BBC news. You can never have enough news sources and you defenetly don’t have enough !
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Amanda Judd
(@juddrnaut) reported
@startca is there an outage in East York? Haven't been able to get internet for nearly an hour, router has been restarted and appears to be fine.
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Jordan
(@geebs1983) reported
@startca This is the worst internet on the planet, if you want to stream, play a video game, play in a casino, watch music on youtube, work from home or preform any other task that requires constant internet than this is not the product for you.
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Keep Left
(@steve_ca2002) reported
@startca Fix CNN.
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Jordan
(@geebs1983) reported
@startca No, we've been over this, I no longer want your help. You could have helped me the 2 times I got stood up by your tech. Now...I just want to make sure everyone knows.
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Sameer Vasta
(@vasta) reported
Just has the worst customer service from @startca (Sherri?) that it almost makes me want to switch to Rogers. Abysmal and rude. (Also, doesn’t help that there’s an outage that they won’t even attempt to help resolve.)
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Mori ✨️ ʕ≧ᴥ≦ʔ ✨️
(@MoriLeaf) reported
Odd, we pay for 250mbps of internet speed but aren't receiving nearly that from @startca 🤔 unplugged the modem, the router, heck we even got a new pc today but still pretty poor on the download speed 🤔 the upload speed is exactly what we're paying for but this is odd...
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lisastylegirl
(@lisastylegirl) reported
Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor
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David
(@websnappers) reported
@startca Is there an outage in the Cornwall area? We haven't had internet access for at least an hour.
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Tia ✰ She/Her ✰ 🏳️⚧️
(@sophiefosters) reported
My internet went down (for the second time) so I called support. The gentlemen was amazing and helpful. I hoped to share the love,by the time I made it back to my computer my internet had once again crashed. I love @startca and I usually have no complaints but come on 😭
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Sameer Vasta
(@vasta) reported
@stillkvl @startca For what it’s worth, the precious service I’ve received from Start has been great. Maybe I just got the wrong person on the wrong day. Was just so dismayed by her lack of empathy and caring.
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Allen Dulles
(@ceeieh) reported
@startca having problems connecting to most websites. Diagnostics are giving DNS server error. Hearthstone and Spotify are strangely working, though.
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Dave
(@candu_scuba) reported
@startca Did all the updates, restarted, rebooted and reset. Still having major buffering problems. Never been this bad.
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Keep Left
(@steve_ca2002) reported
@startca What channels are down tonight? Just the Leafs game? Unbelievable
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Marth Koopa
(@MarthKoopa) reported
@startca If I set up a new debit card payment, will my current bank withdrawal payments be cancelled or do I have to cancel that manually?
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Jordan
(@geebs1983) reported
@AydaPublic @startca This is garbage service, I've been told a tech was coming twice and both times they stood me up without even a phone call.
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LisaStyleGirl's Echo
(@lisastylgrlecho) reported
RT lisastylegirl "Disappointing @startca. Very disappointing. Bad @cnn on #USMidtermElections night. #poor"
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Cara Donnelly🌻
(@caraquilts) reported
Anyone else having @startca issues this weekend?
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kvl (he/they)
(@stillkvl) reported
@vasta @startca I get it. And we all have bad days. I would just hate for the overall customer service to go a specific direction.
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A'teya @ 6.2
(@undauntedscion) reported
@startca so it says connected but nothing is loading, the constant issues with my internet connection is getting beyond frustrating
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Keep Left
(@steve_ca2002) reported
@startca You might want to brush the snow off that old dish, it's a pretty bad connection Monday Nov. 14.
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Ron
(@ronthetvtech) reported
@startca How are you guys going to keep your fibre going when you still haven’t fixed the CNN interference problem? You have been supposedly switching to an alternative source since July!
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asbest0s
(@asbest0s) reported
When are @Bell_Support or @startca going to offer residential fibre in downtown #ldnont? You’d think with their physical stations near/in the core this would be yesterday’s news. Appears they are OK with letting @Rogers have all the gigabit service money.
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Phronk / https://mastodon.online/@Phronk
(@phronk) reported
@startca Any issues around the Adelaide & Oxford area? It’s been super slow for about 24 hours.