Start.ca Outage Report
Why is my Start.ca service not working?
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If you are having issues, please submit a report below.
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (80%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Montréal, Kitchener, Toronto, Brampton, Cambridge, Scarborough, Vancouver, North York, Hamilton and London.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Kitchener |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Cambridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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MGD🇨🇦
(@MGD43507122) reported
@startca @Danielml48 Can you not just tell me the outage has been resolved and reboot my modem? Not interested in waiting on hold
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JoJo.
(@HelloGlamorous) reported
@startca my internet has been down for an hour and wont come back up, I paid it a couple days ago so it's not that.. what gives?
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CheekyOtter16
(@CheekyOtter16) reported
@startca my internet is crap today! Can’t load videos, buffering on 20 minute shows…what’s going on?!
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Timmeh 🇨🇦
(@TimWilkinson15) reported
@startca Yes, I've never had an issue contacting your team if I need support. I can't say the same regarding the "big three" where you're stuck on hold for 2+ hours.
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Abbie the cat
(@toadleystone) reported
@startca internet is down in the downtown London area
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Jaclyn Kamenar
(@JKamenar) reported
@CheekyOtter16 @startca My internet has been absolute garbage the last 2 weeks. Lagging, slow, cuts in and out. And my speed test is fine. Which means it’s a server problem. That’s you start. Get this crap together. Thinking about switching companies. The rates keep going up and the quality goes down
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KatesChaos🤪
(@KatesChaos) reported
@startca @HelloGlamorous Don’t think it’s just them. Mine is off and on for working. Maybe you have an issue?
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Vicki
(@the_vdo) reported
Still waiting to hear from @startca to see if there are any outages. Have re-started modem and router more than once. Still no internet at home (good thing I’m not working right now). All lights on modem, but are completely solid. What a pita.
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The Narc Alert
(@AlertNarc) reported
@startca My internet is down AND I can even get your website to load when everything else can..Clearly there is an issue in Toronto?london?
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Daniel
(@Daniel89825641) reported
@startca it has been over 48 hrs since my new modem has been registered but my internet speed is still the same. My wife wants to switch to Bell as Fibe was just installed in my neighborhood. I decided to stay with Start for their customer service but this is embarrassing.
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Luminous Path
(@Path_Luminous) reported
I would like to thank @startca and @Bell_Support for my internet being down for 5 out of the last 11 days, and every ******* time I talk to one of 'em, they give me a different excuse. I'm not calling anymore. Fix this ****. Now. Or I'm gone.
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Glenn Stuparyk
(@libra2910ca) reported
@startca hey start, wondering if you will be offering any discounts for the internet service. I'm seeing a lot of deals right now from other companies which is very tempting. I feel that paying $95 a month for internet is getting to expensive for only 300mbps.
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MGD🇨🇦
(@MGD43507122) reported
@startca Ironic that this ad is running when service is down in SW London N6K. Over 2 hours, coming up on 3
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Vicki
(@the_vdo) reported
And it looks like the router is probably the issue. Ugh. (Thanks to Maria at @startca for the troubleshooting)
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Rena 🦊 No ******* Thanks
(@RenaKunisaki) reported
@startca mine just lost signal for a few minutes (blinking DS light) but it's back up now
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Ian 🤿
(@ianjeffrey) reported
@startca issues with internet in Burlington. Any ideas?
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Jasmine Robar
(@Raven5666) reported
@startca is there an outage or something? My internet just randomly quit
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Steve Quinton 🇨🇦
(@stevequinton) reported
Looks like @startca is down. Another @rogers issue?
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Terk the Drunk
(@TerkyBacon14) reported
@startca so I can't log into my account, with the saved information on my phone. Lost internet. Contact you via DM and am told to use live chat. Live chat unavailable for tech support.🙃 Let's hope it's back before I start work, since I work from home. 😵💫
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three raccoons apart
(@smashwalters) reported
@startca is the internet down for L1S?
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Aaron Robb
(@aaron_robb) reported
@startca Our internet is down, and your site is down. Where can we see any status updates?
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Michael Brown
(@Supermathie) reported
@startca My normal Internet connection is not working fine, since normal traffic sent to me does not get delivered.
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Melanie T.
(@ParticleMel) reported
@Mikeggibbs Check out @startca. I dumped Rogers for Start in 2013 due to frequent outages. Start uses Rogers infrastructure, but I had virtually no down time for the 5 or 6 years they supplied my internet.
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🌎gwc of this ******* planet🌏
(@gwcgary) reported
@startca well I have support Start since 2014 and I phoned in once about having different rates for low income people. The person said that it was a good idea But Start doesn’t discriminate they charge everyone the same. That policy discriminates against low income Canadians !!!
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Daniel
(@Daniel89825641) reported
@startca and I did reach out to the customer service and was told to "wait." What are my options?
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The Narc Alert
(@AlertNarc) reported
@startca Your website is down and theres 30 callers ahead of me on the phone...Please tweet out some info to let us know what is happening
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Darian Roy
(@DarianRoy1) reported
@startca Yeah while I’ve been waiting for fibre for that was promised would be installed in my area for on 3+ years now…cmon do better Start. I’m tired of paying $80 for a 75mb download. While my friend pays $105 for 1000 down.
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Paradigm Shift
(@_log1n_) reported
@startca Any known issues for the Kingston area?
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KatesChaos🤪
(@KatesChaos) reported
@HelloGlamorous @startca Yeah, so do I. Re read…Iwas saying that to @startca That maybe they have an issue because I came to Twitter to check their feed for issues. Saw this thread and added. I’m not retarded. I got you have issues. I DO TOO!!!! And it’s pissing me off. #cheer #fixitstart #intermittant
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Zantheus
(@Zantheus1) reported
@startca internet down M4M. What's the issue?