Start.ca Outage Report
Why is my Start.ca service not working?
No problems detected
If you are having issues, please submit a report below.
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
-
Internet (89%)
-
Wi-fi (5%)
-
Total Blackout (3%)
-
TV (2%)
-
E-mail (1%)
-
Phone (%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Schomberg, Toronto, Winnipeg, London, Montréal, Whitby, Innisfil, Dundas, Barrie, Brampton, Selkirk, Mississauga, Windsor, Woodstock and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Schomberg |
Internet | |
| Toronto |
Internet | |
| Winnipeg |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
-
a little alternative, don’t you think? 🏳️🌈
(@T_Maniac13) reported
@startca Are you guys having issues out in Dufferin County? My internet has been going in and out randomly since last night.
-
Olee
(@Olee22090047) reported
@startca is the absolute worst ISP out there. Their service is constantly failing, they double charge you and offer a refund then don't give it when you agree. They are ignoring me and holding my money ransom. Have proof
-
Mike Stankovic
(@Serbtastic) reported
@startca it looks like internet just went down in Stoney Creek, possibly weather related?
-
Keep Left
(@steve_ca2002) reported
@ally_young81 @startca For that Leaf game , I had to go over to the neighbours who use Bell/Fibe, they laugh at my Start issues. The game was clear as a "Bell". I didn't tell them about the quality of CNN on Start TV, it's too embarrassing.
-
Alison Young
(@ally_young81) reported
@startca just wondering if there’s an issue with Sportsnet Ontario? We’d like to watch the Leaf game, but the channel will no load. Every other channel is fine.
-
Betharoo⁷
(@elizabethz92) reported
@startca Perhaps if you’re going to raise the prices, your internet service should actually connect. Where is that covered in literacy
-
Olee
(@Olee22090047) reported
@startca why does my internet disconnect every 5 mins and when it does work, its slow as molasses
-
Tanya Park
(@tanneramma) reported
@startca is there a known outage in St.Thomas?
-
Ty
(@F8TheUncreator) reported
@startca you guys need to figure out a way too let us know the service is down and an estimated time it's coming back on, paying for services that don't work on a regular basis is not what anyone wants. If it's an issue with the lines you rent, time too look at new lines to run.
-
Christopher Edge
(@ChrisEdgeMusic) reported
@startca do you have issues in Niagara region? My upload speed of 20mbs is far off that mark at 670kbps.
-
Jordan
(@geebs1983) reported
@startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds going up and down the stairs 5+ times a day to reset my internet.
-
Derek Strelioff
(@DerekStrelioff) reported
@MGirash @beisan @startca I'd second them. No issues with speed, throttling, caps, etc. Only downtimes were network-wide from the big ISP's they use, but their customer service was always clear about communicating it.
-
Jordan
(@geebs1983) reported
@beisan The worst internet I have ever had is @startca .... Technical support are nice but useless, they can't fix anything you couldn't fix yourself and when a problem happens they blame Rogers. They stood me up twice for service apt's without letting me know and still no fix.
-
Steven Dixon
(@stvndxn) reported
@startca any known issues in the midhurst (L4N) area? Internet has been down for an hour, modem can’t acquire downstream channels, wondering if it’s weather related or if I’m just lucky. :)
-
SpongeBob
(@SpiderTaylor) reported
@startca getting so sick of yall. Why do I pay yall so much money for you guys to literally never do your jobs. SMH spend all my money for something I don't even get full of. Thanks for ripping me off start internet. 🖕🖕🖕🖕🖕🖕
-
Jordan
(@geebs1983) reported
@startca @Olee22090047 You were told over and over and over, I replaced literally every bit of equipement and wires in my home, including the modem and routers. I told you it was at the pole, I told you in less than fav weather the internet went in and out...YOU ALWAYS BLAME ROGERS OR THE CUSTOMER.
-
Olee
(@Olee22090047) reported
DO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C. WORST ISP out there
-
Olee
(@Olee22090047) reported
DO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C
-
George Jungle
(@George_Jungle67) reported
@startca @ally_young81 TSN4 looks awful tonight
-
Jordan
(@geebs1983) reported
@startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds the past few months going up and down the stairs 5+ times a day to reset my internet.
-
Micah ⚽🚲
(@mfg81) reported
@startca Hey, got busy at work. Power cycle on modem did fix. Ty
-
Paradigm Shift
(@_log1n_) reported
@startca Pulling 192.168.100.0/24 addresses from start cable modem. Atypical. Dhcp server down?
-
Jordan
(@geebs1983) reported
@startca We've been over this, ALL of my equipment is new & the placement is correct. If its isolated to my residence why did you stand me up the 2 times you were supposed to come out? Like I said, DODGE THIS INTERNET...SUPPORT IS NEARLY NONEXISTENT.
-
Chris Goulard
(@gadgetwizguy) reported
from
Orangeville, Ontario
@startca when I call because the neighbourhood Internet keeps going up and down all afternoon, so a @Rogers issue AGAIN, do NOT tell me to reset my modem just put the damn ticket in. Whole area keeps going down. Just DO IT!!!
-
George Jungle
(@George_Jungle67) reported
@startca TSN 4 looks horrible, are you still sending this in 30fps? That’s what it looks like, not so good for live sports.
-
Sherri
(@sherr_mac) reported
@startca is there an outage tonight? Ours is off, using data right now
-
Christopher Lewis
(@SaltedCashews) reported
@geebs1983 @beisan @startca Ran into same, but lines were Rogers. On the Start side, I get Tier 3 help. She spent days narrowing down very odd and specific issues, and even tried to 'fudged reports to get Rogers out twice to tweak things - which worked. Love Start overall, but can't wait for their fibre.
-
Jordan
(@geebs1983) reported
@startca @Olee22090047 This is the BS I'm talking about ppl. If you need help all they can do is suggest you power cycle your equipment. Otherwise they blame the customer or rogers, they'd blame the easter bunny if they through you'd accept it. 3 times I was no showed by a tech WORTHLESS WELFAR SERVICE
-
Jim Squires is probably on fire 🔥
(@jimmycanuck) reported
Just tried to call @cogeco to ask a basic pricing question as I try to help my mother-in-law with her wifi, and was told that their modem rental pricing isn’t standardized?!? What in the holy hell?! ENDLESSLY glad I switched to @startca years ago.
-
Jim Squires is probably on fire 🔥
(@jimmycanuck) reported
@cogecohelps @cogeco @startca So when my mother-in-law is using an older non-wifi modem, she would have to change her whole service to get a wifi one? She couldn’t just upgrade the modem?