Start.ca service status: outage reports and connection issues
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Full Outage Map
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Problems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
- Internet (70%)
- Wi-fi (16%)
- E-mail (8%)
- Total Blackout (4%)
- TV (1%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Toronto, Vancouver, Cambridge, Montréal, North Bay, Peel, Mississauga, Laval, Brampton, St. Thomas, Richmond Hill, North York, Ancaster, Toronto county, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 18 hours ago |
|
Vancouver
|
Internet | 2 days ago |
|
Toronto
|
Internet | 2 days ago |
|
Toronto
|
Internet | 3 days ago |
|
Toronto
|
Wi-fi | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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FIVEZ (@High_Fivez) reported@startca My internet has gone out earlier today and has yet to come back online, do you have any information about this issue on your end? possible outage?
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Armchair Jays Fan (@ArmchairJaysFan) reported@startca any issues in Milton. My internet signal going on/off repeatedly.
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Marika (@MarikaLaidlaw) reported from London, Ontario@startca any known issues downtown London (Ridout and Albert area)? My internet keeps cutting in and out.
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Steven Dixon (@stvndxn) reported@startca any known issues in the midhurst (L4N) area? Internet has been down for an hour, modem can’t acquire downstream channels, wondering if it’s weather related or if I’m just lucky. :)
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Jason (@JEGonc) reported@WrayAJ @startca Come on, Start. Give us a damn heads up!
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Tamara (@tamara_b84) reported@startca @Rogers @RogersHelps I can but I don't see the point...I spent the morning on the phone with technical support who told me there is nothing Start can do until tomorrow morning. It was a Rogers technician that disconnected my internet.
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Jayson Mackenzie (@JaysonMackenzie) reported@startca Have there been any disruptions in the Sarnia area? I've been having bad internet all morning
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Keep Left (@steve_ca2002) reported@ally_young81 @startca For that Leaf game , I had to go over to the neighbours who use Bell/Fibe, they laugh at my Start issues. The game was clear as a "Bell". I didn't tell them about the quality of CNN on Start TV, it's too embarrassing.
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Adam Warren (@adamthegenie) reported@startca what is with your service? Used to get someone in 30 secs now I've waited over 30 mins 3 days in a row on phone or chat.. such a great acquisition by @telus ruined for customers
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Gremlin | Save The OA (@RenewTheOANOW) reported@Kylede7 @startca It's been going down like 4 times a day for me
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Jordan (@geebs1983) reported@startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds the past few months going up and down the stairs 5+ times a day to reset my internet.
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Jordan (@geebs1983) reported@beisan The worst internet I have ever had is @startca .... Technical support are nice but useless, they can't fix anything you couldn't fix yourself and when a problem happens they blame Rogers. They stood me up twice for service apt's without letting me know and still no fix.
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jujub (@msjewlz29) reportedHi friends 👋🏻 My modem is no longer working & @startca wants to charge me an increase for a new modem. My internet just increased & I can't even stream because the bandwidth is too low. Can sum1 help me w an affordable provider in #ontario #internet #help
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Jordan (@geebs1983) reported@startca @NeilDowsonPEC How many times do I have to call? 3 tech's no show, 3 days of missed work & I still have a cable lying on my lawn. How many times should I miss work? How much time should I spend on the phone with your tech "support"? No offer to compensate me but my full bill keeps rolling in.
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bluedesolation 푸른쓸쓸함 (@bluedesolation) reported@nadtwit @startca I am in Burlington and am having issues.
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Jordan (@geebs1983) reported@startca I have multiple friends with this service that have complained about the same problems as I have. I don't know the severity of there intermittent issues but it does seem to indicate that this isn't isolated to me.
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Suzanne C (@SudioC) reported@paulvt @startca I’ve had Acanac in the past and it was not reliable at all. Anytime there was an issue it was days before someone got back to me. It was years ago, and super reasonably priced.There service may be better now. Unlikely it could be worse
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Alison Young (@ally_young81) reported@startca just wondering if there’s an issue with Sportsnet Ontario? We’d like to watch the Leaf game, but the channel will no load. Every other channel is fine.
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Jordan (@geebs1983) reported@startca This is the worst internet on the planet, if you want to stream, play a video game, play in a casino, watch music on youtube, work from home or preform any other task that requires constant internet than this is not the product for you.
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Jordan (@geebs1983) reported@startca @Olee22090047 This is the BS I'm talking about ppl. If you need help all they can do is suggest you power cycle your equipment. Otherwise they blame the customer or rogers, they'd blame the easter bunny if they through you'd accept it. 3 times I was no showed by a tech WORTHLESS WELFAR SERVICE
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NorsuAcres (@NorsuAcres) reported@RogersHelps @TELUS and @startca CCTS complaint incoming.
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Olee (@Olee22090047) reported@startca literally using my cell phone data at home because your service and customer service is an absolute joke.
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Fred Parker (@fredder) reported@startca is there an internet outage in Scarborough for FTTN?
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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LaserGuy. Follow me & I Follow Back (@GunFarce) reported@startca @MoonIitPhoenix Same in Alcona innisfil off 2 or three times now and been down steady since10:30. I can see the modem lights when it goes down. So I know when it come up.. no voip or internet
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Christopher Edge (@ChrisEdgeMusic) reported@startca do you have issues in Niagara region? My upload speed of 20mbs is far off that mark at 670kbps.
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jujub (@msjewlz29) reportedHi friends 👋🏻 My modem is no longer working & @startca wants to charge me another increase for a new modem. My internet just increased & I can't even stream because the bandwidth is too low. Can sum1 help me w an affordable provider in #ontario #internet #help
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Eric Duquette (@eduquette313) reported@startca last night spent 2 hours and 13 mins on phone waiting someone. Then it hit 9pm snd it hung up. I called 30 mins waited this morning and had to leave for work because i couldnt do work last night because no internet. Now been on hold currently 30 mins waiting. Help me
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Brandon Eedy (@BrandonEedy519) reported@startca Why are you selling out to Telus and not saying anything? Will cancel my account immediately