Start.ca service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Start.ca users through our website.

• Internet (67%)
• Wi-fi (18%)
• Total Blackout (8%)
• E-mail (6%)
• TV (1%)

Live Outage Map

The most recent Start.ca outage reports came from the following cities: Kemptville, London, Hamilton, Vancouver, Brampton, Toronto, Nepean, North York, Milton, Toronto county, Mississauga, Cambridge, Montréal, North Bay, and Peel.

City	Problem Type	Report Time
Kemptville	Internet	11 hours ago
London	Internet	15 hours ago
Hamilton	Wi-fi	3 days ago
Vancouver	Internet	3 days ago
Brampton	Wi-fi	4 days ago
Toronto	Internet	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Olee (@Olee22090047) reported 11 seconds ago

  DO NOT USE @startca. Their product is awful and their customer service is even worse. Looking at you A. Kelleher-Lizotte and Emilie C

• 
  Christopher Edge (@ChrisEdgeMusic) reported 55 seconds ago

  @startca do you have issues in Niagara region? My upload speed of 20mbs is far off that mark at 670kbps.

• 
  Lucas Crook (@luccrook) reported 1 minute ago

  @startca don’t often watch MTV but something wrong with that channel. Resolution is wrong, screen is letterboxed and background audio is higher than main audio. Can’t hear what people are saying over the background music. Can this be fixed?

• 
  Librarians Are Rad (@RatherBeGulfing) reported 6 minutes ago

  @startca Is the website having issues? Can't get the prices for internet packages that I know are offered at an address

• 
  Marika (@MarikaLaidlaw) reported 11 minutes ago from London, Ontario

  @startca are there any know issues with internet downtown London? I cannot connect even after a reboot.

• 
  Jordan (@geebs1983) reported 13 minutes ago

  @startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds going up and down the stairs 5+ times a day to reset my internet.

• 
  Jordan (@geebs1983) reported 14 minutes ago

  @startca I have multiple friends with this service that have complained about the same problems as I have. I don't know the severity of there intermittent issues but it does seem to indicate that this isn't isolated to me.

• 
  Adam B 🇨🇦 (@AdamBalanquit) reported 15 minutes ago

  @startca Anyone else having connection issues in Toronto?

• 
  George Jungle (@George_Jungle67) reported 15 minutes ago

  @startca TSN 4 looks horrible, are you still sending this in 30fps? That’s what it looks like, not so good for live sports.

• 
  JD55 (@JD5513) reported 17 minutes ago

  Hey @startca, we've been trying to get our Internet service back up and running. However, we've been unable to contact anyone to come out and assist for the past few days. Been in hold multiple times with no help for 2 hours each time

• 
  asbest0s (@asbest0s) reported 17 minutes ago

  When are @Bell_Support or @startca going to offer residential fibre in downtown #ldnont? You’d think with their physical stations near/in the core this would be yesterday’s news. Appears they are OK with letting @Rogers have all the gigabit service money.

• 
  Cara Donnelly (@caraquilts) reported 21 minutes ago

  oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts

• 
  LaserGuy. NO DMs (@GunFarce) reported 22 minutes ago

  @startca My digital phone service is no longer "registered" for some reason. Been on hold over an hour now. wtf?

• 
  Paradigm Shift (@_log1n_) reported 26 minutes ago

  @startca Pulling 192.168.100.0/24 addresses from start cable modem. Atypical. Dhcp server down?

• 
  Justin Ross (@Two_damn_tall) reported 27 minutes ago

  @startca service down in london......again

• 
  Jordan (@geebs1983) reported 29 minutes ago

  @startca If you want to game you can't If you want to work from home you can't If you want to use gambling sites, you can't There is 1 upside, weight loss. I've lost 10 pounds the past few months going up and down the stairs 5+ times a day to reset my internet.

• 
  https://mas.to/@hungryhamont (@HungryHamOnt) reported 32 minutes ago

  @startca No internet in Burlington right now. Do you have an outage?

• 
  Cara Donnelly (@caraquilts) reported 32 minutes ago

  oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts

• 
  Cara Donnelly (@caraquilts) reported 33 minutes ago

  oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts

• 
  Chris Goulard (@gadgetwizguy) reported 37 minutes ago from Orangeville, Ontario

  @startca when I call because the neighbourhood Internet keeps going up and down all afternoon, so a @Rogers issue AGAIN, do NOT tell me to reset my modem just put the damn ticket in. Whole area keeps going down. Just DO IT!!!

• 
  Olee (@Olee22090047) reported 37 minutes ago

  @jayme_wild @startca Same. They are the worst out there and keep getting worse for more money. Doesn't help that they're customer service is just as bad

• 
  Cara Donnelly (@caraquilts) reported 38 minutes ago

  oh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts

• 
  John Krider (@jkrider_) reported 40 minutes ago

  @startca Internetting seems slow lately. In mississausage . any slow things happen?

• 
  ML Oz (@machinelearnopz) reported 42 minutes ago

  @startca internet has been out since late Wednesday here in Toronto :(. Support has been called twice with promises made to send someone out. Just sent you a support email from your site and this tweet. I need the services restored to work from home please 🙏🏾

• 
  BK (@ReadABook05) reported 43 minutes ago

  @startca any eta on service restoration in London?

• 
  Chirvan Edross 🔥 (@cedross) reported 48 minutes ago

  @startca gets purchased by Telus then all of a sudden there are issues. Coincidence...

• 
  Phoenix (@MoonIitPhoenix) reported 49 minutes ago

  @startca down in my Ottawa area for at least an hour now and a half now.

• 
  Chris P Bacon (@pozpiggy86) reported 49 minutes ago

  @fanCRTCProfling No. All I ever got was a blanket statement that they do not compensate for any reason. As it just so happens, my internet has gone down now while I'm trying to work from home. Almost 16 months now and nothing has been resolved. Pathetic! #CRTC #CCTS @startca @Rogers

• 
  Gothic Demon (@xxGothicDemonxx) reported 53 minutes ago

  @startca I’ve already tried all the trouble shooting

• 
  Shadowheart (@shadowheart927) reported 53 minutes ago

  @startca is there an outage in Kingston?