Start.ca Outage Report
Why is my Start.ca service not working?
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (84%)
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Total Blackout (8%)
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Wi-fi (5%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: North York, Sarnia, Brampton, Québec, Toronto, London, Kitchener, Woodbridge, Paspebiac, Montréal, Dorchester, Greater Sudbury, Woodstock, Guelph and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Internet | |
| Sarnia |
Total Blackout | |
| Brampton |
Internet | |
| Québec |
Internet | |
| Brampton |
Internet | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Barbara-Anne Elstone
(@mynameisasong_) reported
@startca is there an outage in the Peterborough area???
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Chris Guglielmelli
(@guglio08) reported
@MushPortobello @startca If you pay for service and that service isn't provided, you should be refunded. Period.
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Michael To
(@MaikurrTo) reported
@startca @Cdn_SupahFly Hi I second this issue, my connection is faulty and I'm having trouble at work. I am connected via ethernet cable, so it's not a wireless issue.
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Don Poirier
(@Poirier7R) reported
@startca so now that the dust has settled and rock the park is over and done what's the word on rebates for the outage?
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Rami M
(@ramik5511) reported
@startca Hey. I have issues with my home phone service from you guys and it says " not registered". I called twice and you guys leave me waiting then hangup. What great service! crap. I want a refund for all these disruptions!
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Tia ✰ She/Her ✰ 🏳️⚧️
(@forgedcosmos) reported
Does anyone know if there is another @startca / rogers outage? Internet keeps dropping (and reconnecting so far hopefully) but kind of annoying lol
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MGD🇨🇦
(@MGD43507122) reported
@startca Will Start be offering a credit for the outage, as Rogers is doing?
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Squiggle
(@StupidGiant) reported
@startca Are there network issues in burlington?
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Dol Lan
(@DolLang1975) reported
@CP24 What does that literally equate to in #dollars and #cents. How are smaller companies like the Southwestern service provider @Startca that piggyback on @Rogers how will they reimburse customers & how timely will this all happen.
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what’s in a name
(@thatstheone01) reported
@startca Why have we STILL not received any email communication about the outage from you guys?! I get that it was a rogers issue but some acknowledgement would have been kind. Are your customers going to receive any compensation?
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Meghan Smart
(@crazyintrovert_) reported
@startca is wifi down jn London area again? Have not been able to connect all day
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Alen Peric
(@_alenperic) reported
Between getting my DSL cost jacked up one month into service and signing up for a new house with @startca and getting a call 30 minutes later that they don't actually service the house that their website said they do, this company has been absolute garbage to deal with.
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Crocs & Castles
(@iwouldfthatsu) reported
@startca I mean considering my wifi never works during the day and it cools down at night...
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Penny Crosley
(@PennyCrosley12) reported
@startca None right now i still have no internet from the outage...
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J Scherba aka Gov
(@governorjs) reported
@startca Should there be any problems now? Still tv seems very unstable?
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Stephanie
(@MoodyLobster23) reported
@startca fibre internet not working for me in London. Any known issues here?
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Slicemage
(@slicemage) reported
@startca None of the above interestingly - I mainly use a desktop computer with a wireless adapter because there's no good way of running ethernet in my ancient townhouse, and powerline is slow.
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JohnnyAverageGamer
(@johnnyaverage04) reported
@startca Game consoles still saying there is a weak signal, after doing everything possible to fix. Hope the connection is not unstable for too much longer
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Janna Eden
(@EdenJanna) reported
@BrandonEedy519 @Rogers @startca Yep, we're next up to cancel
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Keep Left
(@steve_ca2002) reported
@startca Hey Start! Did you forget to pay the bill @ CNN? More rate increases and less service AGAIN!
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Mike MacKenzie
(@MWMacKenzie) reported
@jmccall54 @blaineschalk @startca I'm a Start customer in an apartment. I pay $62 per month for unlimited. They haven't installed their own fibre yet due to some technical issue with my building so it uses Bell.
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MatthewSutton40
(@MatthewSutton40) reported
@startca i have been having issues accessing amazon prime video. I have rebooted my home router and modem and the issue is still happening.
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Ron
(@ronthetvtech) reported
from
Central Elgin, Ontario
@startca Ok CNN has now been down for over a week . It was down before the big Rogers fiasco. How about either some of that transparency we have herd so much about or some actual news or effort regarding this outage. This has happened before please tell us what’s really happening!
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Tripti Ninan
(@ttninan) reported
@startca Glad we are reconnected! Will we be receiving a credit for the time the internet was down? Rogers is providing 5 days of credit to its customers.
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Rami M
(@ramik5511) reported
@startca My internet is working fine. It's just the home phone. I reset the VoIP device but still. Also my other address has intermittent internet. We should be compensated for this outage!
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Darian Roy
(@DarianRoy1) reported
@startca any updates on the upcoming bills to those who were effected by the Rogers outage?
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Alexander.D
(@RAlexanderD) reported
@BryanPassifiume @RogersHelps I've been a huge fan of the level of customer service I have received over the years from @startca (sub off Rogers I know) however call centre LOCAL, never a long cue, and nothing but friendly helpful assistance. Also have referral program. Please PM for email.
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Robert Mayo
(@robtmayo) reported
@startca I still mis CNN. How much longer before your issue is resolved?
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MisanthropicHumanist
(@mikesmoniz) reported
@hainsworthtv I’ve been with @startca out of London here in the Hamilton area using Cogeco cable infrastructure(who I left because of the stupid pricing). Speed always been consistent as advertised around 120 Mb down per my plan & have had no issues.
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JoJo.
(@HelloGlamorous) reported
@startca love that despite the 3 day outage my bill was $15 higher than normal lmao