Outage Report

Why is my service not working?

No problems detected

If you are having issues, please submit a report below. is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Problems in the last 24 hours

The graph below depicts the number of reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Outage Chart 03/27/2023 07:45

At the moment, we haven't detected any problems at Are you experiencing issues or an outage? Leave a message in the comments section!

Will compensate me for the outage? outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by users through our website.

  • Internet 86.54% Internet
  • Wi-fi 8.33% Wi-fi
  • Total Blackout 3.21% Total Blackout
  • E-mail 1.28% E-mail
  • Phone .64% Phone

Live Outage Map

The most recent outage reports came from the following cities: St. Thomas, Toronto, Montréal, Waterdown, Waterloo, Brampton, Simcoe, Cheapside, Kitchener, Cambridge, Hamilton, Dundas, Niagara Falls, Cobourg and Brighton.

Loading map, please wait...
CanadaSt. Thomas Internet
CanadaToronto Internet
CanadaMontréal Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaWaterdown Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code. Issues Reports

Latest outage, problems and issue reports in social media:
  • EamonOFlynn Eamon O'Flynn (@EamonOFlynn) reported

    @startca Our internet just stopped working. Is there an outage in Kitchener?

  • MoonIitPhoenix Phoenix (@MoonIitPhoenix) reported

    @startca down in my Ottawa area for at least an hour now and a half now.

  • RatherBeGulfing Librarians Are Rad (@RatherBeGulfing) reported

    @startca Is the website having issues? Can't get the prices for internet packages that I know are offered at an address

  • msjewlz29 jujub (@msjewlz29) reported

    Hi friends 👋🏻 My modem is no longer working & @startca wants to charge me another increase for a new modem. My internet just increased & I can't even stream because the bandwidth is too low. Can sum1 help me w an affordable provider in #ontario #internet #help

  • msjewlz29 jujub (@msjewlz29) reported

    Hi friends 👋🏻 My modem is no longer working & @startca wants to charge me an increase for a new modem. My internet just increased & I can't even stream because the bandwidth is too low. Can sum1 help me w an affordable provider in #ontario #internet #help

  • machinelearnopz ML Oz (@machinelearnopz) reported

    @startca internet has been out since late Wednesday here in Toronto :(. Support has been called twice with promises made to send someone out. Just sent you a support email from your site and this tweet. I need the services restored to work from home please 🙏🏾

  • rblourenco Ricardo Barros Lourenço (@rblourenco) reported from Hamilton, Ontario

    Hey @startca can you get a hold on your buddy @cogeco, and reestablish my internet connectivity? I never imagined that upgrading my speed would immediately cause disruption.

  • CDobrowolska Carolina Dobrowolska (@CDobrowolska) reported

    @HashtagKyle @VirginPlus Chec to see if @startca supports your area. I've had them for years and have received fantastic customer service.

  • CAnderson___ Cody Anderson (@CAnderson___) reported

    @startca internet down in Barrie

  • HungryHamOnt (@HungryHamOnt) reported

    @startca No internet in Burlington right now. Do you have an outage?

  • luccrook Lucas Crook (@luccrook) reported

    @startca don’t often watch MTV but something wrong with that channel. Resolution is wrong, screen is letterboxed and background audio is higher than main audio. Can’t hear what people are saying over the background music. Can this be fixed?

  • ArmchairJaysFan Armchair Jays Fan (@ArmchairJaysFan) reported

    @startca any issues in Milton. My internet signal going on/off repeatedly.

  • GunFarce LaserGuy. Follow me & I Follow Back (@GunFarce) reported

    @startca @MoonIitPhoenix Same in Alcona innisfil off 2 or three times now and been down steady since10:30. I can see the modem lights when it goes down. So I know when it come up.. no voip or internet

  • MoonIitPhoenix Phoenix (@MoonIitPhoenix) reported

    @startca Internet at my mom's place in Ottawa keeps going down randomly (3rd time today), very unreliable. Any reason for this?

  • Dejeez DeJeez (@Dejeez) reported

    Is @startca around? No response about the outage @outagelive

  • Dejeez DeJeez (@Dejeez) reported

    @outagelive No "may", @startca is definitely down and they're not even responding.

  • mmabhoy1888 mmabhoy (@mmabhoy1888) reported

    @startca I have no internet in milton Ontario, is there an outage that you're aware of?

  • bluedesolation bluedesolation 푸른쓸쓸함 (@bluedesolation) reported

    @nadtwit @startca I am in Burlington and am having issues.

  • nadtwit Nadeem khalid (@nadtwit) reported

    @startca is milton Area's internet down? Or i am only the one having issues

  • hershx Mark Hrycyshyn (@hershx) reported

    @startca Any issues reported in the Etobicoke area, as my Internet has been down for about the last 30 minutes, even after a power cycle of the modem.

  • T_Maniac13 a little alternative, don’t you think? 🏳️‍🌈 (@T_Maniac13) reported

    @startca Are you experiencing an outage in Southern Ontario right now?

  • tomtsp Tom S (@tomtsp) reported

    @startca We do not have fibre service at our location, still on cable service. And I was told that was no ETA for fibre in the neighbourhood.

  • tomtsp Tom S (@tomtsp) reported

    @startca getting connectivity issues with cable service since middle of last week. Any idea why it is happening?

  • OshawaBuddha Audacious Buddha (@OshawaBuddha) reported

    Highly disappointed to find out @startca sold out to Telus. I guess you never cared for your customers after all! 🤬🤬🤬

  • JaysonMackenzie Jayson Mackenzie (@JaysonMackenzie) reported

    @startca Have there been any disruptions in the Sarnia area? I've been having bad internet all morning

  • KoreanPersuasi1 Korean Persuasion (@KoreanPersuasi1) reported

    @startca I think Twitter DM services are not working

  • KoreanPersuasi1 Korean Persuasion (@KoreanPersuasi1) reported

    @startca internet outage in Brantford? Since 10am

  • SensiOriginal Sensi Original (@SensiOriginal) reported

    @startca hey guys are you having an issue in the Cambridge area? Our internet went out about an hour ago and I already did the typical stuff to get it working and it’s still just blinking downstream symbol.

  • RDJennie Jennie Addario (@RDJennie) reported

    @startca Is this the customer #?

  • RDJennie Jennie Addario (@RDJennie) reported

    @startca Is there an outage in Hamilton? My internet is suddenly spotty - keeps connecting/reconnecting.