Outage Report

Why is my service not working?

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If you are having issues, please submit a report below. is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Problems in the last 24 hours

The graph below depicts the number of reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Outage Chart 04/25/2024 01:55

At the moment, we haven't detected any problems at Are you experiencing issues or an outage? Leave a message in the comments section!

Will compensate me for the outage? outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by users through our website.

  1. Internet (82%)

    Internet (82%)

  2. Wi-fi (8%)

    Wi-fi (8%)

  3. Total Blackout (5%)

    Total Blackout (5%)

  4. TV (3%)

    TV (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent outage reports came from the following cities: Drummondville, Toronto, Kitchener, Brampton, Atwood, Whitby, Mississauga, Woodbridge, Burlington, Owen Sound, Cambridge, North Wiltshire, Richmond Hill, Oshawa and Montréal.

Loading map, please wait...
City Problem Type Report Time
CanadaDrummondville Internet
CanadaToronto Wi-fi
CanadaKitchener Internet
CanadaBrampton Internet
CanadaToronto Total Blackout
CanadaBrampton Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information. Issues Reports

Latest outage, problems and issue reports in social media:

  • BindyWho BindyLouWho (@BindyWho) reported

    @startca She is absolutely certain that she is not a prepaid (PAD) customer. She'll def need to call to sort this out. Thank you.

  • BaInstinct Ba$iC-InStInCt (@BaInstinct) reported

    @Gooni3Gamess @startca @startca is a joke, you could go with pretty much anybody else and get better service, I'm switching ASAP!

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @startca This the type of service we get everytime we talk to them lately..

  • HelloGlamorous JoJo. (@HelloGlamorous) reported

    @startca my internet has been down for an hour and wont come back up, I paid it a couple days ago so it's not that.. what gives?

  • livetoariel a (@livetoariel) reported

    @startca is St Catharines Internet down or is it just my router 😔

  • DaveGaudet Dave Gaudet (@DaveGaudet) reported

    @startca any ETA on my cable internet outage? Went out for myself and at least one other house in my neighborhood during the storm last night. 24h without connection and counting...

  • geebs1983 Jordan (@geebs1983) reported

    @startca @_MadDuck I don't want your help anymore, my focus has changed to finding a new ISP and making sure that everyone I encounter I let them know what a sh!t service I received and recommend any other service.

  • geebs1983 Jordan (@geebs1983) reported

    @_MadDuck @startca This is an absoulte garbage service, my internet is up and down and @startca hasn't done a damn thing about it, do as I am and find a service worth the money. POS service demands advanced payment and then provides sh!t service.

  • Path_Luminous Luminous Path (@Path_Luminous) reported

    I would like to thank @startca and @Bell_Support for my internet being down for 5 out of the last 11 days, and every ******* time I talk to one of 'em, they give me a different excuse. I'm not calling anymore. Fix this ****. Now. Or I'm gone.

  • AthleteK13 Jackie H K (@AthleteK13) reported

    @Gooni3Gamess @startca I am having nothing but crap internet connection. The last 2 or 3 months. Absolute garbage. The internet just went down again. Keeps cutting out intermittently. Very hard to work from home online with this bs!!!!!! I’m so frustrated with you start. 70 bucks a month. 🤬

  • NonsensibleShoe Nonsensible Shoes (@NonsensibleShoe) reported

    @startca Any update on the Rogers outage in Whitby?

  • gwcgary 🌎gwc of this ******* planet🌏 (@gwcgary) reported

    @startca well I have support Start since 2014 and I phoned in once about having different rates for low income people. The person said that it was a good idea But Start doesn’t discriminate they charge everyone the same. That policy discriminates against low income Canadians !!!

  • Daniel89825641 Daniel (@Daniel89825641) reported

    @startca and I did reach out to the customer service and was told to "wait." What are my options?

  • douglawlor doug lawlor (@douglawlor) reported

    @startca Looks like Internet is down in Kingston, ON: Any other complaints received? Just noticed it here:

  • stevequinton Steve Quinton 🇨🇦 (@stevequinton) reported

    Looks like @startca is down. Another @rogers issue?

  • Gooni3Gamess GooNi3Games (@Gooni3Gamess) reported

    @startca We're sorry to hear that you're having ongoing issues with your connection. We're not seeing any phone calls or troubleshooting done recently, and there isn't anything currently listed in your area as a known issue. Please give our Support team a call so we can work with you

  • j0_mAmA Jo is ... therefore she thinks. (@j0_mAmA) reported

    @startca Is there an outage in Old East? We've rebooted everything and have no internet.

  • CosmoKrameI2 james m (@CosmoKrameI2) reported

    @startca are there any outages in the Hamilton region? My internet is not working for the last 1 hour.

  • BaInstinct Ba$iC-InStInCt (@BaInstinct) reported

    @startca Good to know it's not just your internet service that's ****.

  • geebs1983 Jordan (@geebs1983) reported

    @startca @_MadDuck You could have helped me any one of the numerous times I called support, you could have helped by having the technician actually show up to the appt. Why do I have to complain on social media to get any attention?

  • Daniel89825641 Daniel (@Daniel89825641) reported

    @startca it has been over 48 hrs since my new modem has been registered but my internet speed is still the same. My wife wants to switch to Bell as Fibe was just installed in my neighborhood. I decided to stay with Start for their customer service but this is embarrassing.

  • steve_ca2002 Keep Left (@steve_ca2002) reported

    @startca Here we go again, school is back and Start can't handle the volume. Start TV down. (CNN has been up and down all summer.) Funny just yesterday one of the big providers (starts with an R) offered a better price door to door.

  • KatesChaos KatesChaos🤪 (@KatesChaos) reported

    @HelloGlamorous @startca Yeah, so do I. Re read…Iwas saying that to @startca That maybe they have an issue because I came to Twitter to check their feed for issues. Saw this thread and added. I’m not retarded. I got you have issues. I DO TOO!!!! And it’s pissing me off. #cheer #fixitstart #intermittant

  • Supermathie Michael Brown (@Supermathie) reported

    @startca My normal Internet connection is not working fine, since normal traffic sent to me does not get delivered.

  • AthleteK13 Jackie H K (@AthleteK13) reported

    @Gooni3Gamess @startca And I as well have had start since it came to london on. This is the worst it’s ever been with no sign of change. I’m done with you guys. Changing to new service provider next week.

  • KatesChaos KatesChaos🤪 (@KatesChaos) reported

    @startca @HelloGlamorous Don’t think it’s just them. Mine is off and on for working. Maybe you have an issue?

  • ParticleMel Melanie T. (@ParticleMel) reported

    @Mikeggibbs Check out @startca. I dumped Rogers for Start in 2013 due to frequent outages. Start uses Rogers infrastructure, but I had virtually no down time for the 5 or 6 years they supplied my internet.

  • fromtheheartont Rachel Concannon (@fromtheheartont) reported

    @startca Having connection issues off and on today in Carling. Mostly with Xbox gaming which means our house was finally cleaned by the teens in the house out of boredom so I’m not totally complaining. Just hoping it’s not like that for work tomorrow 😬

  • BindyWho BindyLouWho (@BindyWho) reported

    @startca Normally, I'm a fan of Start, until today. My elderly friend is your customer. Her internet bill is due on Monday Sept 5th. She pays manually through her bank (not PAD). Why today, did you try to bill her CREDIT CARD for her Sept 5th payment?

  • spoontazz ѕpꙬᶯᶵᶛᶼᶼ (@spoontazz) reported

    Spouse ended up just canceling the service. That took the last half of the 3 hours to complete. Appalling customer service. In contrast, I have been having issues with home internet and every time I call @startca I get just one agent, who is knowledgeable, genial...