Outage Report

Why is my service not working?

No problems detected

If you are having issues, please submit a report below. is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

Problems in the last 24 hours

The graph below depicts the number of reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Outage Chart 09/24/2023 17:45

At the moment, we haven't detected any problems at Are you experiencing issues or an outage? Leave a message in the comments section!

Will compensate me for the outage? outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by users through our website.

  • Internet 86.36%


  • Wi-fi 6.97%


  • Total Blackout 3.03%

    Total Blackout

  • E-mail 2.42%


  • TV .61%


  • Phone .61%


Live Outage Map

The most recent outage reports came from the following cities: Brampton, Toronto, Lion's Head, Guelph, Montréal, Mississauga, Scarborough, Stratford, Barrie, Cornwall, Markham, Kitchener, London, Hamilton and Cambridge.

Loading map, please wait...
City Problem Type Report Time
CanadaBrampton Internet
CanadaToronto Internet
CanadaToronto Wi-fi
CanadaToronto Internet
CanadaLion's Head Internet
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information. Issues Reports

Latest outage, problems and issue reports in social media:

  • BAMBO_TV Cazz Bham (@BAMBO_TV) reported

    @startca Did you read my message?! Obvs not! It was out, came back an hour later and I couldn’t get through to tech support as it was only a busy signal. BOOOO!!!

  • toadleystone Abbie the cat (@toadleystone) reported

    @startca internet is down in the downtown London area

  • robtmayo Robert Mayo (@robtmayo) reported

    @startca CNN Is down again? It’s hard to believe that this is so difficult. When will it be fixed?

  • Cdn_SupahFly CanadianSupahFly (@Cdn_SupahFly) reported from St. Catharines, Ontario

    @startca @HumaneSocietyLM Terrible puns aside, happy #InternationalCatDay 🙃

  • ronthetvtech Ron (@ronthetvtech) reported from Central Elgin, Ontario

    @startca Instead of doing these dumb quizzes why don’t you fix CNN!!!!!!

  • CheekyOtter16 CheekyOtter16 (@CheekyOtter16) reported

    @startca my internet is crap today! Can’t load videos, buffering on 20 minute shows…what’s going on?!

  • thejodylang Jody Lang (@thejodylang) reported

    @startca cable internet in Orleans/Ottawa appears to be down. Modem can't seem to find a connection after a reboot. Any outages atm? 🤔

  • TerkyBacon14 Terk the Drunk (@TerkyBacon14) reported

    @startca so I can't log into my account, with the saved information on my phone. Lost internet. Contact you via DM and am told to use live chat. Live chat unavailable for tech support.🙃 Let's hope it's back before I start work, since I work from home. 😵‍💫

  • _log1n_ Paradigm Shift (@_log1n_) reported

    @startca Any known issues for the Kingston area?

  • aaron_robb Aaron Robb (@aaron_robb) reported

    @startca Our internet is down, and your site is down. Where can we see any status updates?

  • MGD43507122 MGD🇨🇦 (@MGD43507122) reported

    @startca service has been down for over 2 hours. SW London N6K area. Update please.

  • JKamenar Jaclyn Kamenar (@JKamenar) reported

    @CheekyOtter16 @startca My internet has been absolute garbage the last 2 weeks. Lagging, slow, cuts in and out. And my speed test is fine. Which means it’s a server problem. That’s you start. Get this crap together. Thinking about switching companies. The rates keep going up and the quality goes down

  • TimWilkinson15 Timmeh 🇨🇦 (@TimWilkinson15) reported

    @startca Yes, I've never had an issue contacting your team if I need support. I can't say the same regarding the "big three" where you're stuck on hold for 2+ hours.

  • HelloGlamorous JoJo. (@HelloGlamorous) reported

    @startca my internet has been down for an hour and wont come back up, I paid it a couple days ago so it's not that.. what gives?

  • RenaKunisaki Rena 🦊 No ******* Thanks (@RenaKunisaki) reported

    @startca mine just lost signal for a few minutes (blinking DS light) but it's back up now

  • the_vdo Vicki (@the_vdo) reported

    And it looks like the router is probably the issue. Ugh. (Thanks to Maria at @startca for the troubleshooting)

  • mariamatilde69 SimplyMaria (@mariamatilde69) reported

    @startca having issues with internet dropping constantly this morning. Are you aware? Rebooted modem and nothing, still having issues. Or is just me ?

  • the_vdo Vicki (@the_vdo) reported

    Still waiting to hear from @startca to see if there are any outages. Have re-started modem and router more than once. Still no internet at home (good thing I’m not working right now). All lights on modem, but are completely solid. What a pita.

  • AlertNarc The Narc Alert (@AlertNarc) reported

    @startca My internet is down AND I can even get your website to load when everything else can..Clearly there is an issue in Toronto?london?

  • Zantheus1 Zantheus (@Zantheus1) reported

    @startca internet down M4M. What's the issue?

  • Raven5666 Jasmine Robar (@Raven5666) reported

    @startca is there an outage or something? My internet just randomly quit

  • ianjeffrey Ian 🤿 (@ianjeffrey) reported

    @startca issues with internet in Burlington. Any ideas?

  • MGD43507122 MGD🇨🇦 (@MGD43507122) reported

    @startca Ironic that this ad is running when service is down in SW London N6K. Over 2 hours, coming up on 3

  • smashwalters three raccoons apart (@smashwalters) reported

    @startca is the internet down for L1S?

  • AlertNarc The Narc Alert (@AlertNarc) reported

    @startca Your website is down and theres 30 callers ahead of me on the phone...Please tweet out some info to let us know what is happening

  • Danielml48 ML (@Danielml48) reported

    @startca internet outage London Ontario for the last 2 hours

  • MGD43507122 MGD🇨🇦 (@MGD43507122) reported

    @startca @Danielml48 Can you not just tell me the outage has been resolved and reboot my modem? Not interested in waiting on hold

  • shuffel8 terry riley (@shuffel8) reported

    @startca Please fix my internet! I am in Hamilton and the service is done. I turned it off and on again.

  • libra2910ca Glenn Stuparyk (@libra2910ca) reported

    @startca hey start, wondering if you will be offering any discounts for the internet service. I'm seeing a lot of deals right now from other companies which is very tempting. I feel that paying $95 a month for internet is getting to expensive for only 300mbps.

  • DarianRoy1 Darian Roy (@DarianRoy1) reported

    @startca Yeah while I’ve been waiting for fibre for that was promised would be installed in my area for on 3+ years now…cmon do better Start. I’m tired of paying $80 for a 75mb download. While my friend pays $105 for 1000 down.