Start.ca service status: outage reports and connection issues
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Full Outage Map
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Problems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
- Internet (80%)
- Total Blackout (10%)
- Wi-fi (8%)
- Phone (3%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Niagara Falls, Vancouver, Toronto, Montréal, Ottawa, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Niagara Falls
|
Phone | 4 hours ago |
|
Vancouver
|
Internet | 1 day ago |
|
Toronto
|
Total Blackout | 2 days ago |
|
Toronto
|
Internet | 3 days ago |
|
Toronto
|
Wi-fi | 5 days ago |
|
Toronto
|
Internet | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Stankovic (@Serbtastic) reported@startca it looks like internet just went down in Stoney Creek, possibly weather related?
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asbest0s (@asbest0s) reportedWhen are @Bell_Support or @startca going to offer residential fibre in downtown #ldnont? You’d think with their physical stations near/in the core this would be yesterday’s news. Appears they are OK with letting @Rogers have all the gigabit service money.
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Marika (@MarikaLaidlaw) reported from London, Ontario@startca are there any know issues with internet downtown London? I cannot connect even after a reboot.
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Paradigm Shift (@_log1n_) reported@startca Pulling 192.168.100.0/24 addresses from start cable modem. Atypical. Dhcp server down?
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Shadowheart (@shadowheart927) reported@startca is there an outage in Kingston?
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a little alternative, don’t you think? 🏳️🌈 (@T_Maniac13) reported@startca Are you experiencing an outage in Southern Ontario right now?
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Steve Quinton (@stevequinton) reported@startca And again? Seems like our internet is down again
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George Jungle (@George_Jungle67) reported@startca @ally_young81 TSN4 looks awful tonight
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Jim Squires is probably on fire 🔥 (@jimmycanuck) reportedJust tried to call @cogeco to ask a basic pricing question as I try to help my mother-in-law with her wifi, and was told that their modem rental pricing isn’t standardized?!? What in the holy hell?! ENDLESSLY glad I switched to @startca years ago.
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Justin Ross (@Two_damn_tall) reported@startca service down in london......again
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Alison Young (@ally_young81) reported@startca Can you also look into Sportsnet 1? Channel 407? The audio is fine, but the streaming pauses and then rapidly catches up every few minutes. We find that sportsnet and sometimes the TSN channels have this issue. No others.
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Chirvan Edross 🔥 (@cedross) reported@startca gets purchased by Telus then all of a sudden there are issues. Coincidence...
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Johnny LaRue (@JohnnyLaRue_) reported@startca is the internet down in Orangeville? What's going on?
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Korean Persuasion (@KoreanPersuasi1) reported@startca I think Twitter DM services are not working
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Olee (@Olee22090047) reported@startca absolutely the worst isp out there. Customer service included. Almost a hundred a month and without exaggeration, cant watch a single video online without it buffering multiple times. Finally had enough
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Jordan (@geebs1983) reported@startca @NeilDowsonPEC How many times do I have to call? 3 tech's no show, 3 days of missed work & I still have a cable lying on my lawn. How many times should I miss work? How much time should I spend on the phone with your tech "support"? No offer to compensate me but my full bill keeps rolling in.
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Gremlin | Save The OA (@RenewTheOANOW) reported@Kylede7 @startca It's been going down like 4 times a day for me
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Derek Strelioff (@DerekStrelioff) reported@MGirash @beisan @startca I'd second them. No issues with speed, throttling, caps, etc. Only downtimes were network-wide from the big ISP's they use, but their customer service was always clear about communicating it.
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accounttaken (@accounttaken2) reported@GeroldSecr61410 @startca For me as well tonight, it’s terrible.
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Steve Adams (@SteveAdams) reported@cdntruthseekr Now @startca is telling me they can’t reconnect for at least 3 business days. WTF. Plus, it took me 1h35m to speak to a human AND they tell me I need to wait in line for any further communication. Terrible company that scams paying customers.
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Keep Left (@steve_ca2002) reported@ally_young81 @startca For that Leaf game , I had to go over to the neighbours who use Bell/Fibe, they laugh at my Start issues. The game was clear as a "Bell". I didn't tell them about the quality of CNN on Start TV, it's too embarrassing.
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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Cara Donnelly (@caraquilts) reportedoh @TELUSsupport it is ***** to buy @startca shove us to Altima Telecom which doesn't have a self service option, only has phone customer service during banking hours while also having bought Koodo, offering internet there, not being able to combine accounts
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adam (@phuzzeeoyster) reported@startca is there an issue with fiber service in London on
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Tony Rajotte (@large116) reported@startca Hello Start, are there any issues in East London reported? Both internet & TV have dropped. Power-cycled all units but still no go?
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FIVEZ (@High_Fivez) reported@startca My internet has gone out earlier today and has yet to come back online, do you have any information about this issue on your end? possible outage?