Start.ca Outage Report
Why is my Start.ca service not working?
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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (83%)
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Wi-fi (11%)
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Total Blackout (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Ottawa, St. Thomas, Ajax, Toronto, Vaughan, Montréal, Kitchener, Brampton, Cambridge, Scarborough, Vancouver, North York, Hamilton and London.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| St. Thomas |
Internet | |
| Ajax |
Internet | |
| Toronto |
Internet | |
| Vaughan |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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trevor kerr
(@guinnessguy) reported
@startca is there an outage in Belleville, Ontario currently? Have lost signal off and on from Tuesday September 18 to the 19th (today)
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Bryan Biller
(@Technoweenie1) reported
@startca Using a service such as CloudflareDNS or OpenDNS can even make it better and take it to the next level.
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Sameer Vasta
(@vasta) reported
Just has the worst customer service from @startca (Sherri?) that it almost makes me want to switch to Rogers. Abysmal and rude. (Also, doesn’t help that there’s an outage that they won’t even attempt to help resolve.)
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Dave
(@candu_scuba) reported
@startca Did all the updates, restarted, rebooted and reset. Still having major buffering problems. Never been this bad.
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Tony Rajotte
(@large116) reported
@startca Hey Support. Get a message that START TV service is not responding. Tried a reset of all the equipment but still getting the message. Any reports of issues in London?
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GooNi3Games
(@Gooni3Gamess) reported
@sherratt3298 @startca There was no issue, this is what fake reviews are lol
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GooNi3Games
(@Gooni3Gamess) reported
@iamajavajunkie @startca St Thomas aswell. The service has been so bad this last year, I don't believe there is any other choice but to switch... Honestly why are we dealing with start when they use Rogers lines and we have to wait on Rogers to answer before start answers lmao.
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p
(@sherratt3298) reported
@startca What was the issue?
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LeahBraemel 🇨🇦 is Unashamed
(@LeahBraemel) reported
@startca our net has been down since 1 am —any idea what is going on or when it will be back?
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Sameer Vasta
(@vasta) reported
@stillkvl @startca For what it’s worth, the precious service I’ve received from Start has been great. Maybe I just got the wrong person on the wrong day. Was just so dismayed by her lack of empathy and caring.
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A'teya @ 6.2
(@undauntedscion) reported
@startca so it says connected but nothing is loading, the constant issues with my internet connection is getting beyond frustrating
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Coral Williams
(@Coral9967) reported
I've been with @startca for YEARS and it's always been this way. I have no idea how you hire people that all seem to have the same legit customer service attitudes and are ALWAYS pleasant. Kudos to your hiring team.
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GooNi3Games
(@Gooni3Gamess) reported
@startca You guys going to inform your customers what's going on or what? 2 days now sporadic internet. No answers in DMS or support chat. Pathetic support services. Also if anyone else sees this I'm currently looking for a new provider that will support its customers!
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Shane Zeagman
(@ItsShaZam) reported
@startca Any word on the downed network on Cogeco's line in Hamilton?
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Jo is ... therefore she thinks.
(@j0_mAmA) reported
@RachFee @startca Awful website. When I finally got it to load, it says online only.
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Java Junkie ☕️
(@iamajavajunkie) reported
@startca It isn’t just me. Several people in South London have spotty service.
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SinfullyKnotty 🇨🇦 💉💉💉💉🖋 🐶🐱🧶🧵🪡
(@SinfullyKnotty) reported
@startca our internet has been down 8 hours. (Oshawa L1J ) I WFH so need it. Phone is VOIP so that is gone too. Don’t have data to spare on cell so can’t fill in with that esp with the docs I need. Any idea as to when it will be fixed?
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Adam Kurtz
(@cold_arctic_air) reported
@startca @Ketobombchocol1 Neighbor with Rogers. Same issue. Service vehicles in the area, seems to be resolved for now.
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Brandon Eedy
(@BrandonEedy519) reported
@Tiffany07118882 @startca Had the exact same response/reaction when I switched. Customer service is through the roof
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To Be Human..
(@SmrUnique) reported
@startca My internet is constantly going down! I have your box/modem but purchased the wifi device as per your recommendation and its constantly needing to be reset....the modem needs to be replaced per my last call with you guys. Plz help!
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Coral Williams
(@Coral9967) reported
@startca just wanted to again say that your customer service reps are awesome. Called about a change in service inquiry on THANKSGIVING and the woman was so pleasant. A apologized but this has been the only day that I've had time to call about an upgrade.
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MisanthropicHumanist
(@mikesmoniz) reported
@GabrielCPinto @startca I don’t game so I can’t speak to speeds regarding that, but have no issues using streaming services with them ie Netflix Disney+, Amazon prime. I actually have their IPTV service as well and I’m quite happy with it
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Tiffany Wilson-Walker
(@Tiffany07118882) reported
Its like waking up from a really bad dream. @startca Fiber half the price for double the speed and the best customer service EVER! I tried bell for the landline, awful experience, services I don’t use and crummy customer care. #switching #StartFiber
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kvl (he/they)
(@stillkvl) reported
@vasta @startca I get it. And we all have bad days. I would just hate for the overall customer service to go a specific direction.
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Cara Donnelly🌻
(@caraquilts) reported
Anyone else having @startca issues this weekend?
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tcc
(@13tcc13) reported
@startca is there issues going on with vdsl internet? Just stopped working.
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Keep Left
(@steve_ca2002) reported
@startca Hey! How's it going with that fix you promised for CNN? Your charging top dollar for a sub-standard product.
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LeahBraemel 🇨🇦 is Unashamed
(@LeahBraemel) reported
@startca I tried the website chat via my phone’s LTE but it said the chat wasn’t available. Wifi is going up and down starting the last couple minutes. If it doesn’t stay stable will phone via cell cuz your voip won’t be stable
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Marth Koopa
(@MarthKoopa) reported
@startca If I set up a new debit card payment, will my current bank withdrawal payments be cancelled or do I have to cancel that manually?
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United1889
(@shiphead666) reported
@startca Absolutely true, no issues in 8 years of service.