Start.ca Outage Report
Why is my Start.ca service not working?
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If you are having issues, please submit a report below.
Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Start.ca reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Start.ca. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Start.ca compensate me for the outage?
Start.ca outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Start.ca and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Start.ca has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Start.ca users through our website.
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Internet (81%)
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Wi-fi (11%)
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Total Blackout (3%)
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TV (3%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Start.ca outage reports came from the following cities: Toronto, Hamilton, London, Brampton, Guelph, Kitchener, Southwold, Cornwall, Montréal, Maple, Mississauga, North York, Orillia, Pont-Rouge and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Hamilton |
Internet | |
| London |
TV | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Start.ca Issues Reports
Latest outage, problems and issue reports in social media:
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Stephanie
(@MoodyLobster23) reported
@startca fibre internet not working for me in London. Any known issues here?
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Barbara-Anne Elstone
(@mynameisasong_) reported
@startca is there an outage in the Peterborough area???
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JoJo.
(@HelloGlamorous) reported
@startca love that despite the 3 day outage my bill was $15 higher than normal lmao
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Cazz Bham
(@BAMBO_TV) reported
@startca Did you read my message?! Obvs not! It was out, came back an hour later and I couldn’t get through to tech support as it was only a busy signal. BOOOO!!!
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Sensi Original
(@SensiOriginal) reported
@startca hey guys are you having an outage right now? I’ve rest my network and still no internet.
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Meghan Smart
(@crazyintrovert_) reported
@startca is wifi down jn London area again? Have not been able to connect all day
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Trev McNaughton
(@tedrampart) reported
@startca If you power cycle the modem 3 times in front of a mirror, a Rogers tech will appear! All jokes aside, I'm back up and running! Looks like there was issues at the box on the street.
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Mike Brack
(@Mbrock070) reported
@startca Having internet outage issues - can you please update us on twitter?
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JoJo.
(@HelloGlamorous) reported
@startca my network keeps dropping and your website is giving connection refused
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Trev McNaughton
(@tedrampart) reported
@startca internet down in wortley area for me, tried power cycling twice but no go. Any knowledge of what's going on?
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2sidesof49
(@2sidesof49) reported
@startca Was expecting a few dollars credit based on outage last month given that Rogers gave a 5 day credit to their customers.
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SimplyMaria
(@mariamatilde69) reported
@startca having issues with internet dropping constantly this morning. Are you aware? Rebooted modem and nothing, still having issues. Or is just me ?
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terry riley
(@shuffel8) reported
@startca Please fix my internet! I am in Hamilton and the service is done. I turned it off and on again.
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Warren Riffel
(@londonguy1977) reported
@startca are there any reported outages in east London my internet went down about 7mins ago. I only have 2 lights on modem one solid green and one flashing green. I already did reset on modem and router same result.
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terry riley
(@shuffel8) reported
@startca Internet down in Hamilton, red light on modem. Yes I turned it off and on again.
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Michael To
(@MaikurrTo) reported
@startca @Cdn_SupahFly Hi I second this issue, my connection is faulty and I'm having trouble at work. I am connected via ethernet cable, so it's not a wireless issue.
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Jody Lang
(@thejodylang) reported
@startca cable internet in Orleans/Ottawa appears to be down. Modem can't seem to find a connection after a reboot. Any outages atm? 🤔
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Jordan
(@JordLee25) reported
@startca No thanks. The past 3 times this has happened, I call but you can't fix it over the phone, so I have to schedule a tech to come over. By the evening, the issue's resolved, so I have to call back and cancel the tech only to hear that "yes there was an outage in your area earlier".
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Andrea
(@adarlin) reported
@startca Will we be receiving a credit for the 3 day outage last month? Nothing different on my bill today
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Alen Peric
(@_alenperic) reported
Between getting my DSL cost jacked up one month into service and signing up for a new house with @startca and getting a call 30 minutes later that they don't actually service the house that their website said they do, this company has been absolute garbage to deal with.
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Keep Left
(@steve_ca2002) reported
@startca Simply communicating this to your clients would save a lot of frustration and calls for help. There is a world of ways to keep your customers informed. "Known current issues and outages" should be front and center on your website. Be proactive so your customers aren't reactive.
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Ron
(@ronthetvtech) reported
from
Central Elgin, Ontario
@startca Instead of doing these dumb quizzes why don’t you fix CNN!!!!!!
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2sidesof49
(@2sidesof49) reported
@startca What happend to our outage credit?
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Chris Guglielmelli
(@guglio08) reported
@MushPortobello @startca If you pay for service and that service isn't provided, you should be refunded. Period.
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ԋҽx
(@LorcanDuval) reported
@startca My wifi is down and cutting in and out in London
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Keep Left
(@steve_ca2002) reported
@startca Hey Start! Did you forget to pay the bill @ CNN? More rate increases and less service AGAIN!
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Don Poirier
(@Poirier7R) reported
@startca so now that the dust has settled and rock the park is over and done what's the word on rebates for the outage?
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Cazz Bham
(@BAMBO_TV) reported
@startca Internet is out in Ottawa Valley. Tried calling tech support as a previous tweet said. Only get a busy signal.
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Red® 🇨🇦
(@Fyrekrakr73) reported
@startca is this another outage ? Southcrest In #ldnont
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Darian Roy
(@DarianRoy1) reported
@startca any updates on the upcoming bills to those who were effected by the Rogers outage?