Telus

Telus Outage Report in Cold Lake, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Cold Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cold Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Cold Lake, Alberta 12/14/2025 06:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Cold Lake, Alberta

Latest outage, problems and issue reports in Cold Lake and nearby locations:

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    Spent more time with @TELUS and @TELUSsupport than the funeral home. Still on hold, still no access to my Dad’s email, still zero real support.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @TELUS if you can’t provide an email to write for support then please add a warning to the online confirmation to have your account details on hand as we will be calling to confirm this upgrade to your service. Simple marketing 101.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • QaychakBass Qaychak Bass (@QaychakBass) reported

    @TELUS fiber internet been broken for 6 days and no explanation. What’s going on @TELUSsupport ?

  • hs_harpreet_ Harry (@hs_harpreet_) reported

    @TELUS this guy was offended when told you are scamming people and we are not signing up for any service. He said there is no callback no. and offer is exclusive. He gave his personal phn number to prove he is legit. This phone seems to be a service from TextMail. (2/2)

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @Braden_Newell 1) Telus is lying about the rate they are charging 2) Telus avoided all talk of Quebec like the plague where they are not applying this fee. They know their words wouldn't go down well. 2) The CRTC ignored procedure & ignored all talk of Quebec by ignoring procedure.

  • DragononNeptune Sean Gordon (@DragononNeptune) reported

    @TELUS Kind of ironic. I switched to Telus in the spring and service has crashed repeatedly during important zoom meetings. In fact Telus has been worse than the previous provider.

  • JekyllnnHide MtPleasant (@JekyllnnHide) reported

    today's service excellence award to TELUS. For using my landline to call me 5 times in 24 hrs prior to service, after multi checks that they use my cell, since, you know, LL not working and all. Well done!

  • eileen_irons Eileen Irons (@eileen_irons) reported

    @TELUS I never had a company harder to deal with than Telus! It was so bad that I cancelled my contract and switched to Shaw their customer service is 100% better!

  • jwyatt26 Jessica W (@jwyatt26) reported

    @TELUS @TELUSsupport it would be nice if your online chat surveys were sent for ALL conversations not just when the agent feels they were able to assist a customer. Kind of skews results for the good doesn’t it?

  • PattiRussell8 Patti Russell (@PattiRussell8) reported

    @TELUS @TELUSsupport on hold for 25 minutes and counting. So annoying to hear how great you are over and over. Meanwhile where is customer support? Why is this kind of wait time acceptable to you?

  • KillarneyHealth Killarney Health (@KillarneyHealth) reported

    @SunLifeCA 2 MONTHS since direct billing has been down! Called everyday. Wasted hours of our time & no solution. Never encountered this level incompetence and lack of support with any other insurer. We are losing clients and business everyday. Should have stayed with Telus.

  • TheBroker604 Sotirios 🇬🇷 (@TheBroker604) reported

    @icbc Unbelievable.. the upgrades that you did overnight with @TELUS should have been done on a Saturday night, if there were problems you had all of Sunday to fix it. But you took the chance during the week. Don’t want to bother @icbc employees on long weekend. #ICBC #POLICYCENTRE