Telus

Telus Outage Report in Cold Lake, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Cold Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cold Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Cold Lake, Alberta 11/16/2025 20:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Cold Lake, Alberta

Latest outage, problems and issue reports in Cold Lake and nearby locations:

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    Spent more time with @TELUS and @TELUSsupport than the funeral home. Still on hold, still no access to my Dad’s email, still zero real support.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @TELUS if you can’t provide an email to write for support then please add a warning to the online confirmation to have your account details on hand as we will be calling to confirm this upgrade to your service. Simple marketing 101.

  • Dueling_Cancer BÜHLER #68 🏒 #Oilers (@Dueling_Cancer) reported from Cold Lake, Alberta

    @melwtfluv I rode from Mill Creek, through the river valley, up the hill to Telus building then down to 109st. I wouldn’t let a kid that age do that today. Or even out of my sight at that age.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • PurplePathtoGod I belong to Christ & Heaven (@PurplePathtoGod) reported

    No response to this message from TELUS AI sourcing either. They'd call me fake or mock me for seasonal job at Amazon. It's what their team is paid to do. They've made money by making me look evil or bad because I'm not! #deception

  • beautynmavness Meyvs🫰🏻 (@beautynmavness) reported

    @TELUSsupport @TELUS your customer service agents need some extensive trainings. I have never talked to a single agent who knows what shes doing. ugh 😮‍💨

  • JimboPopowich Jimbo Popowich (@JimboPopowich) reported

    @mogrant61 @TELUS Just reduce part of your service, in increments if possible. Tell them what you are doing. They reduced my bill by thirty bucks a month.

  • HLCMoonrock Yuchen Hou (@HLCMoonrock) reported

    @TELUS Ongoing internet outage at M3A (North York Ontario) since this morning; modem cannot make a connection. No service outage according to your website; please confirm if there is an issue.

  • tilbaygeoforce1 @TilbayGeoForce (@tilbaygeoforce1) reported

    @Motomom128302 I know someone that has the Doorbell alarm set to ring when someone comes down his long Driveway. I believe Telus set it up. I can check when normal people get up, if you like.

  • Maniac1655 David Appleby (@Maniac1655) reported

    @TELUSsupport Yet you make everyone share the same master password to access your services. Maybe I want to allow someone else in the residence the ability to watch Telus TV on their iPad without being able to change the service.

  • MaximusTrajan23 RaiderMax23 (@MaximusTrajan23) reported

    @malcolm8 @TELUS problem is, Novus doesnt offer 1 gigabit in residential buildings, but Telus does

  • RA98394217 FN-2187 (@RA98394217) reported

    @apihtawikosisan @heradasha @TELUS When you talk to them, always ask to speak to Customer Retention, or Loyalty. These are the guys who will make a deal to keep you.

  • poorlilnadina Nadina Ray (@poorlilnadina) reported

    @apihtawikosisan @TELUS Telecom is a friggen oligopoly disguised as choice. All the little companies are bought up by the big players (just like our damn utilities here in AB) so we are gouged for internet no matter what it seems. Canada has obscenely high cellular/internet fees.

  • dk_denys Denys DK (@dk_denys) reported

    @TELUS @BrianYeomans Telus has recently withdrew $430 from our account for about 300Mb of data out of plan. So disappointed, as Telus committed to help arriving Ukrainians, but now took all our money, even though we are those Ukrainians with 2 little kids fleeing the war in Ukraine