Telus

Telus Outage Report in Cold Lake, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Cold Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cold Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Cold Lake, Alberta 02/02/2026 13:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Cold Lake, Alberta

Latest outage, problems and issue reports in Cold Lake and nearby locations:

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @TELUS if you can’t provide an email to write for support then please add a warning to the online confirmation to have your account details on hand as we will be calling to confirm this upgrade to your service. Simple marketing 101.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    Spent more time with @TELUS and @TELUSsupport than the funeral home. Still on hold, still no access to my Dad’s email, still zero real support.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MeganHornseth Dr Megan Hornseth (@MeganHornseth) reported

    @Rhiannon_Kirton @TELUS Faaack. I'm so sorry. I know this pain all too well. I hope you find a suitable solution!

  • BrianColenet Brian Cole (@BrianColenet) reported

    @voipms Looks like another issue with Inbound termination. Seems to be affecting numbers in Southern Ontario and confirmed with routing inbound on TELUS and Bell. ETA on fix? Not holding my breath...

  • berg162 berg16 (@berg162) reported

    @BCLions @ryan_4real21 @TELUS Defence is not a glamorous position, never has never will.

  • HushtonBlock Hushton Block (@HushtonBlock) reported

    @RobSomerville1 @TELUS It all depends on the how and where the antenna gets placed... Trick is to have service provider more troubled by the poor service you receive than you are...then they can start owning the problem.

  • Rhiannon_Kirton Rhi Kirton BSc (@Rhiannon_Kirton) reported

    @hishamzerriffi @TELUS That's so generous of you Hisham! I couldn't ask you to do that! My defense is 11-3 so I don't think the connection should be too bad at home, you just never know up here in the mountains!

  • jayeyecue This is Not My Alberta (@jayeyecue) reported

    What is with @ShawInfo ? From August to December my monthly bill is up $26 for the same level of service? Maybe should be looking closer at those Telus flyers. Apparently customer loyalty means nothing.

  • ianmeyer1955 IAN MEYER (@ianmeyer1955) reported

    @lizzyinyyc @youseepeeYYC I made it clear to telus that I expected the installer to be vaxed- I checked his QR code- and masked, and there was no problem.

  • M_Fletcher22 Michael Fletcher (@M_Fletcher22) reported

    So close to cancelling @TELUSsupport @TELUS . Awful awful customer service.

  • Rhiannon_Kirton Rhi Kirton BSc (@Rhiannon_Kirton) reported

    @GeoEdResearch @aalayna23 @TELUS We have had to fight our university to give grad students any sort of support from the beginning. Like tooth and nail fight, to the deans office/grad school. It's a joke.

  • mhoskins76 Htweelz 🇨🇦 (@mhoskins76) reported

    @boatdocksmith I was with Vivint and switched to Telus. Pretty much the same equipment, however the customer service is much better. Also price is lower with Telus.