Telus

Telus Outage Report in Cold Lake, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and tv.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Cold Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cold Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Cold Lake, Alberta 04/29/2025 22:50

April 29: Problems at Telus

Telus is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (19%)

    Phone (19%)

  3. TV (10%)

    TV (10%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Cold Lake, Alberta

Latest outage, problems and issue reports in Cold Lake and nearby locations:

  • Dueling_Cancer BÜHLER #68 🏒 #Oilers (@Dueling_Cancer) reported from Cold Lake, Alberta

    @melwtfluv I rode from Mill Creek, through the river valley, up the hill to Telus building then down to 109st. I wouldn’t let a kid that age do that today. Or even out of my sight at that age.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    Spent more time with @TELUS and @TELUSsupport than the funeral home. Still on hold, still no access to my Dad’s email, still zero real support.

  • Dueling_Cancer BÜHLER #68 🏒 #Oilers (@Dueling_Cancer) reported from Cold Lake, Alberta

    @DeetoriaDee You’d let a 7yr old ride from Mill Creek down Connors Hill up the Telus Hill and then down to 109st? Kids these days don’t have the awareness to take that trip, know where they are going, and are 100% competent & capable of doing it. We don’t have that in the Tik Tok age.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @TELUS if you can’t provide an email to write for support then please add a warning to the online confirmation to have your account details on hand as we will be calling to confirm this upgrade to your service. Simple marketing 101.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • allieGP Allison (@allieGP) reported

    @edmontonjournal @TELUS Great theory @TELUS ~ too bad your company doesn't provide the level of internet service necessary for this statement to be true for some of us that live in Alberta.

  • ecnepsnai Ian "Heat Dome" Spence 🏳️‍🌈 (@ecnepsnai) reported

    @lizthegrey No problems either Mind you, I'm not using any Telus equipment. I have the SFP module plugged directly into my router, and not their box.

  • TheoHsieh Theodore Hsieh (@TheoHsieh) reported

    @TELUSsupport any eta on Telus custom security’s network issue ?

  • perry_thomas Perry Thomas (@perry_thomas) reported

    @TELUSsupport A Telus service tech discovered the problem - a contractor had disconnected my fibre feed at a junction box. The issue has been corrected.

  • Palmateer29 Jonny Palmateer (He•Him•His)🤘🇨🇦 (@Palmateer29) reported

    Just ported 2 lines from @TELUS and 1 line from @Bell over to @Rogers. The decision to leave both was based mostly on crappy customer service. We were with Telus for at least 15 years. #TreatYourCustomersRight

  • DueyDecimals J-fur (@DueyDecimals) reported

    @littlemumof4 @iceblueaccent Jealous! We don't have TV channels anymore because Telus sucks. It's internet only for me.

  • NoDronesCanada No Drones Canada (@NoDronesCanada) reported

    @TELUSsupport I wanted to sign up to Telus Public. At a coffee shop that uses it. To get my email. I can't get my email if Telus Public requires me to reply to an email, when the issue I have is that I want to sign up to Telus public to get my email.

  • jmar_here J Mar (@jmar_here) reported

    @TELUS what’s up with your monitoring system? I’ve signed up to new unit installed 3 days ago and it’s still not working right! I’ve called your support on numerous occasions and can’t help either.

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported

    .@TELUS advising landline/cell service being impacted in #Lytton due to the wildfire. Life-threatening emerg? Dial 911 in case there is phone service. No service? Ask friend for help & head to nearest ER/doc or police/fire dept if able. Info @TELUSsupport. FYI @TNRD

  • mindaalou meliñda (@mindaalou) reported

    @dirtnita One of the ladies in my office has att and hers kept switching to telus. I have Verizon and for the last two weeks my service switches back and forth to telus and bell, only at work tho