Telus

Telus Outage Report in Cold Lake, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Cold Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cold Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Cold Lake, Alberta 12/01/2025 19:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Cold Lake, Alberta

Latest outage, problems and issue reports in Cold Lake and nearby locations:

  • Dueling_Cancer BÜHLER #68 🏒 #Oilers (@Dueling_Cancer) reported from Cold Lake, Alberta

    @melwtfluv I rode from Mill Creek, through the river valley, up the hill to Telus building then down to 109st. I wouldn’t let a kid that age do that today. Or even out of my sight at that age.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @TELUS if you can’t provide an email to write for support then please add a warning to the online confirmation to have your account details on hand as we will be calling to confirm this upgrade to your service. Simple marketing 101.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    Spent more time with @TELUS and @TELUSsupport than the funeral home. Still on hold, still no access to my Dad’s email, still zero real support.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Freedompatodos Polo (@Freedompatodos) reported

    @TELUSsupport wrongfully overcharged 30$ on my account and escalation team refuses to help, telus has stolen my money and I strongly regret choosing them as my phone provider!!

  • KatieIBLNathan1 Katie I. B. L. Nathan (@KatieIBLNathan1) reported

    @Telus So I waited 40 minutes on hold on the phone after I received my “call back”. Then I was on the phone for 50 with someone who could not help me. She couldn’t see where, when or for what I was billed. She said it was all the Web Telus’s fault and they had to correct cont’d

  • BestmanBiker RBestman (@BestmanBiker) reported

    Anybody else in SW calgary experiencing @TELUS outage? @TELUSsupport

  • malcolm8 Malcolm van Delst (@malcolm8) reported

    Hi @telus, still waiting for that call back, going on 4 hrs. I can't wait by phone any longer. The number listed on your site for cancelling service doesn't work and I can't re-request a call via your virtual assistant. It's not working either.

  • Linabaccs Lina Baccarella (@Linabaccs) reported

    @telusmobility @TELUS @TELUSsupport how can a refund that you owe me take over 3 months with no logical explanation? If I took 3 months to make my payments you would have charged me interest and likely cut off services. Where is the customer service you say you provide?

  • KatieIBLNathan1 Katie I. B. L. Nathan (@KatieIBLNathan1) reported

    @TELUS @Telus their mistake. They put me through to Web services and I speak to Kathe who says “no, we can’t fix this You need customer care.” She says she will get customer service on the phone and explain the situation before she transfers me. Seconds later I am transferred…cont’d

  • LouWow Linda Watkins (@LouWow) reported

    @CanadianFlash54 Had the Telus guy here for another reason and he looked into the app. There is a problem at their end. You need to call support.

  • Kyuss_Jones Kyuss Jones (@Kyuss_Jones) reported

    @TELUSsupport hello Telus, i need help reconnecting my services asap please

  • malcolm8 Malcolm van Delst (@malcolm8) reported

    Hi @telus, the number listed on your site for cancelling service doesn't work and I've been waiting for almost 2 hrs. for a call back via your virtual assistant.

  • lifeafterskiing lifeafterskiing (@lifeafterskiing) reported

    Update after 10 days...I still can't retrieve my #telus invoices, @TELUSsupport DM'd answering the original thread and said someone will call. Nothing! Customer service on par as normal! Well done @TELUS