Telus

Telus Outage Report in Cold Lake, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Cold Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cold Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Cold Lake, Alberta 12/18/2025 15:25

December 18: Problems at Telus

Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Cold Lake, Alberta

Latest outage, problems and issue reports in Cold Lake and nearby locations:

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @TELUS if you can’t provide an email to write for support then please add a warning to the online confirmation to have your account details on hand as we will be calling to confirm this upgrade to your service. Simple marketing 101.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    Spent more time with @TELUS and @TELUSsupport than the funeral home. Still on hold, still no access to my Dad’s email, still zero real support.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MonikaSocialYeg Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else having Telus internet issues lately in Windermere?

  • Sir_Boops Merry Chrysler (@Sir_Boops) reported

    I think the routing at Telus is just ****?

  • MarkKafka Mark Kafka (@MarkKafka) reported

    @bava_batra @TELUSsupport @TELUS BTW, don’t judge everyone the same, there are good and bad reps. Not all are the same, one other thing, besides complaining have you ever taken the time to thank or commend someone for doing a good job? Based on your tweet, I think not!

  • bava_batra Bava Batra 🇺🇸 🇬🇧 🇨🇦 (@bava_batra) reported

    @TELUSsupport I just heard there is a technician coming over tomorrow ... I'll see how that works out. First (hard) response from Telus in over 3 months. It's so bad now we can't use our system and working from home is now a no-go. #bullshit

  • TobaccoOUTLETca Tobacco Outlet Cigar (@TobaccoOUTLETca) reported

    @Navin_K_Arora @TELUS @opensignal We have been waiting for 6 weeks and dozens of attempts and hours on hold to get a response on a contract we did not accept. It seems impossible to resolve any issue by the channels provided.

  • MarkKafka Mark Kafka (@MarkKafka) reported

    @bava_batra @TELUSsupport @TELUS I hate to tell you, but I am not! Have a Rogers account for my personal wireless, Bell for my internet and TV and Telus for my business wireless. Of all my service providers, this rep was the only one who took the time to call me. BTW, I initiated due to billing error

  • 1loriking Lori King (@1loriking) reported

    @ElkeBabiuk @MgS_2011 @suepeac The dr they're pushing runs app for medication switching so likely linked to pharma, but suspect this more about legalization of **** and our poor kids trope appeal to parents to use app. I use to like telus, but this health data stuff is creeping me out big.

  • darrylcn darrylcn (@darrylcn) reported

    @koodo Hi, I just ported my number to Telus - do I have to do anything else to cancel my Koodo account? Thanks!

  • sblogga Essie Bee 🇨🇦🌎🇨🇦 (@sblogga) reported

    @Telus and other Canadian service providers, can you not do anything about SCAM calls? The “Service Canada Legal Department” is in full-swing again A) there’s no such entity and B) a government department would never contact you this way and make threats.

  • KeirstenMendez Keirsten Mendez (@KeirstenMendez) reported

    @TELUS Our internet connection is not fast enough to support online video learning for my three children.