Telus outages and service status in Balmoral Beach, British Columbia

Problems in the last 24 hours in Balmoral Beach, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Balmoral Beach, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Balmoral Beach, British Columbia

The most recent Telus outage reports came from the following cities: Denman Island.

City	Problem Type	Report Time
Denman Island	Phone	24 days ago
Courtenay	Internet	3 months ago
Hornby Island	Phone	3 months ago
Courtenay	Phone	3 months ago

Community Discussion

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Telus Issues Reports Near Balmoral Beach, British Columbia

Latest outage, problems and issue reports in Balmoral Beach and nearby locations:

• 
  Chris Wardman (@chris_wardman) reported 35 minutes ago from Denman Island, British Columbia

  Very long service call with @telus to discover that they’ve been charging me for a service they can’t provide to a rural area. #crtc

• 
  Rob Goblin 🎃👻💀 (@twistystacherun) reported 46 minutes ago from Courtenay, British Columbia

  Years ago, before joining the railroad, I was a telephone operator at Telus. For a while, all the non-male operators got this rude guy calling, commenting and cursing them out. I recognized when he called because he’d usually hang up and call back to harass the ladies...

• 
  Chris Wardman (@chris_wardman) reported 49 minutes ago from Denman Island, British Columbia

  Good work @TELUS ! “Due to a system issue on October 28th, 2021, the Unlimited Internet usage add-on has been removed from accounts. We apologize for the inconvenience this has caused.”

• 
  Mike Hogan 🇺🇦 (@Malcha_Marg) reported 57 minutes ago from Courtenay, British Columbia

  I get my home internet service and mobile data plan from two different companies (Telus and Shaw). A wise plan going forward. #NotRogers #rogersoutage

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nighted (@N1ght3d) reported 2 minutes ago

  @buperac Telus used to have good support now it's terrible and infuriating dealing with some 76 IQ evolutionary throwback that believes it's smarter than you.

• 
  Isaiah Ojo (@isaiah_ojogigs) reported 4 minutes ago

  @Direxzee @HeyAmit_ Check this website called oneforma , telus and crowdgen you earn $1500 A month . A legit remote job board Use Morelogin antidetect browse to navigate anonymously , the solution to remote jobs is to work anonymously undetected and make sure you have a good proxy to mask location

• 
  Peter Girnus 🦅 (@gothburz) reported 5 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  Stan Querin (@BlackStangBC) reported 6 minutes ago

  @TELUSsupport I'm having issues with global.....is this a station problem or a telus problem?.....if your watching that channel specifically sound cuts out for about 20 seconds comes back 5-10mins later it does it again

• 
  LA (@trying2help) reported 7 minutes ago

  @The_Brian_Life Canada needs its own in house CDN ownedcAI data centre. Telus is a reasonable candidate Having two downtown Vancouver - why? MT Pleasant is very close . Water is an issue and noise concerns - huge

• 
  Shawn DeWolfe - Cascadian (@dewolfe001) reported 7 minutes ago

  @collectibledad @TELUS They billed me for a bogus service for the longest time. After I cancelled altogether, they tried to keep billing me. I said I was going to let it go to collections, then a small claims action, then make my defense / precedent there. @telusmobility finally stopped billing me.

• 
  Ewan McGrath (@makemoneymoney6) reported 11 minutes ago

  @avilewis How is the cbc hack who got fired for self dealing taking credit for this? Telus led. Zero govt support Let’s see how quick he disappears when we start hearing the local and provincial challenges.

• 
  duncan b-梁 🦦🇵🇸 (@dunksdeux) reported 12 minutes ago

  @unclehaver However, it is also corporate welfare for Telus and an impulsive investment, so have to say it: it’s bad

• 
  Nathan Blades (@NathanBlades3) reported 18 minutes ago

  @DarlaTheDarling @SatireSquadHQ @MarkJCarney Remember when Telus fierd all their customer service ppl? That's when I personally stopped doing business with them

• 
  Timbo ティム (@M901HoneyBadger) reported 22 minutes ago

  @johnnycakes91 Happens pretty frequently with Telus/Rogers. Telus in particular is bad because their agent bill things wrong pretty frequently and they just dump the file on Telus after they do the sell