Telus Outage in Chestermere, Alberta

@allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download stream—that’s where my issue is. When I check my cameras remotely, I get a lot of buffers because my plan’s up speed is not enough. TELUS’s 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.

@mattmcqueen @ShawInfo @TELUS I think it is!! I'd definitely look into it. Maybe @SWCalgaryGuy could be of some help.

Internet has been on and off for like two days, driving me crazy. Then the @telus rep calls offering a higher tier service that can’t physically be given in this area. Madness I say!

@wandabaker_ Public mobile, is on Telus network, my bill is about $40 per month with 4gigs, unlimited ph/txt Canada wide. Plans vary but these are the same as the cheapest one but with good speeds and lots of towers. You get discounts for autobilling, and you can't incur other charges.

@nemki @telus has always been the worst service at the highest price.

@TELUS sucks

@morningshowmatt @TELUS @Netflix_CA Good to see you’re back on your feet after this terrible experience. Can’t say we all weren’t a little worried for you but you did it #OurLittleTrooper

The Telus webhosting SSL manager is a legit nightmare, this is the most frustrating ssl experience i’ve ever had. Will suggest all stay away from this hosting service

This friend of mine, Bonnie, was there for me when my mom died. I used to work with her when I worked at Telus Mobility. Such a nice lady. I have a bad feeling. I really do. I hope I'm wrong. He's been in hospice for a week now.

Our new @TELUS 4K box actually sucks *****... I think we should switch providers because of how crappy it is.

Ok Telus network is back, but the 3g towers are still dead, only the H is up.

@UcpMembers Don't forget the fraud and issues at the Telus Convention Centre!

@markusoff They didn't care when we (Election workers) brought up issues at the voting, on site at the Telus Convention Center.. I'm surprised he's acting shocked at all.

@JanineRogan @atbfinancial @tashaeurich @nenshi @TELUS @TheArtOf @SajeWellness @Malala If anyone has a headache right now, they're in for a treat.

@PromisedMePie Never, ever happens on TELUS. Also, not on iMessage ;)

It’s now been 1hr and 26mins, waiting for @Telus to pick up and help. It would probably be more fruitful for me to wait for Godot. #Hello #AreYouThere #fail

@iPhoneinCanada Aww... too bad there’s no HomeKit. Still waiting for one to replace our SkyBell from TELUS.

Nope everyone one else get shit for using animals. Why not telus

@koodo I don’t have a tab 😀. This is for the public to understand if you can afford buy the phone and not go on a contract. Or plan and save😀. Koodo under TELUS has the best service 👍🏼

@wmpdll @DJGCR Switch to public. Same rates as freedom, same network as Telus. If you do, dm me and I'll give you a referral code for a few extra bucks off.

@cbcradio No. Got rid of it 3 years ago at least. @TELUS was HORRIBLE & I thought why pay for a service twice. Happy with @virginmobilecan & saying goodbye to an archaic land line.

After being a loyal Telus (@TELUSsupport) customer for 20+ year I thought I would feel weird not renewing my contract when it is over in June. But based on the subpar customer service and lack of incentives for long term loyal customers I am actually feeling great with this!

Dear #Telus - Should I really be going with you for TV & Internet. We’ve been with Shaw 25 years. You put fibre in our bldg. You convinced us. And your #CustomerService has been terrible. Two hrs on phone. And we’re not even hooked up yet. Seriously have to reconsider.

Anxiety is weird. I’m feeling sick to my stomach that Telus is calling me back to finalize BS for my account for our move so we have internet. But earlier I was so annoyed I talked to them fine I just wanted it over with. ****. I just want to sleep.

@johnsemley3000 It's just a telus flanker brand, so I assume the service would be the exact same

@pturnbul @TELUS Well, they can disconnect the service so you can't use it for some reason... I don't have internet at all tonight unfortunately.

I take it back @TELUS. I've had your service for a single day and I have no internet. 24 hours and I have 0 connection to the internet. I should have stayed with @ShawInfo

Bye bye @ShawInfo @Shawhelp! Today is the last day of your terrible internet and TV. By this time tomorrow, I will have a great TV package and blazing fast speeds without interruption from @TELUS @TELUSsupport. Good riddance, Shaw.

@JasonHardy92 @Shawhelp Good luck! My sons on TELUS and the interruptions are just the same! last time this happened thieves tried to steal wire (for copper) and cut Shaw’s fibre optics while doing so. Really sucks but that’s not Shaw’s fault but they should’ve worked through the night in my opinion.

Well done @Shawhelp, twice in two months our service in the south east of Calgary has been affected. And twice tonight your direct messaging service on your app has cut me off. Maybe I should take my business to @TELUS.

Isn’t Shaw wonderful. We’ve been with them for more than 20 years. Problems have been getting worse and worse over past 2 years, and their responsiveness less. We’re finally switching to Telus. Pray for us.

@jodycannibal1 @TELUS "Will do tech support for internets"

@Asikaa604 Oh 100% agree. Only real advantage Telus has here is the symmetrical, but their customer service sucks so bad.

@TELUSsupport I would love to, but I don't own a TV. I watch Pik TV on my iPad. BUT, thanks to Optik TV being the absolute worst app ever created, I am not allowed to buy, nor watch any VODs on Apple products, because TELUS lives in the 20th century where people only watch on the "boob tube"

@TELUS @TELUSsupport thanks for the terrible service provided on an explanation for the despicable roaming charges you bandits get away with charging. Fully integrated customer with TELUS as well. That will change..... #frauds

Access to information, and bad memes videos, should be a universal privilege! Having said that: Bell Rogers and Telus can go lag themselves.

Telus support take a hike you are jerks in my humble opinion. Do not reply to my tweets a- - H- - - -

Waiting for Telus. Customer Service Sucks. This use to be a company customer service was number one. In my humble opinion they have gone the way of toilet water.

@Shawhelp didn't help. I was on hold last week for 50 minutes before the call was dropped. Called customer support, call dropped while rep tried to transfer me. Called back, requested manager call back, it's been a week and still no call back. Telus is looking better and better.

@Shawhelp you and I need to talk. 300 down and 20 up for same price as Telus 300 down and 300 up. #yyc #wagwan

Telus support shove it up your - - -. Do not ever reply to me on line. You are a joke. If you reply to my email address I will have you served. The privaceyvof my email is mine. You are no longe give permission to use my email. Jerks in my humble opinion

If Telus wishes to treat customers with disrespect and not provide a paper bill. What will happen people will migrate from Telus. Less customers more layoffs for Telus. This company in my humble opinion has slide backwards. If they do not smarten up. Customers will leave Telus.

Looking at cable costs with @ShawInfo & @TELUS I think I will cancel my subscription once my contract is up. I can sub to @Sportsnet & other streaming platforms for cheaper than cable. It has lived it’s life

Lol @ShawInfo you really know how to botch an opportunity to take a loyal customer from @TELUS ... all of you need better frontline personnel’s. #Fail #CustomerService

Telus the worst company I have recently dealt with. Agent would not give me a supervisor. Telus will no longer give detail bills. As of Oct 21, 2018As a consumer you are entitled to a full detailed bill. They do not want to do this. Get in touch with CRTC and complain.

DO NOT USE @TELUS EVER! IN 10+MONTHS THEY HAVE PASSED THE BUCK, AVOIDED TAKING ***ANY*** RESPONSIBILITY FOR ALL THE ISSUES WITH MY INTERNET, THAT WERE ENTIRELY THEIR PROBLEM! WORST CS, TECH SUPPORT. EVERYTHING! DON’T CONTACT @TELUSsupport, THEY’LL DO NOTHING! Switch to any other!

@TELUSsupport Can you imagine how much nicer it would be for me to be watching the MLB baseball playoff games @TELUS #OptikTV charged me for instead of having to deal with @TELUSsupport - or even worse - what you laughingly refer to as “Customer Service”

******* Telus. I’m without internet for the ******* night, or it’s gonna lag so much. Tried called them but they aren’t open 24/7. Pay $98 monthly and this is the service I ******* get

@Rogers @Apple Rogers do you finally support the Apple Watch in Canada? The next generation was announced today and if no firm timeline I will be switching to @TELUS

I've been without @TELUS @TELUSsupport TV and Internet for two days now and network support doesn't seem to care. Wireless and home customer for over a decade. This relationship may end soon. Fix the problem please.

@potski83 @shaw @TELUS @ShawInfo upload speed is horrible!

@CTVDrama I enjoyed the first two episodes of The Truth but something is wrong as my Telus Optic won't do a series recording on this. I'll contact Telus too, but thought you may want to know there is a problem.

If I see that Bell "hang up" commercial one more goddamn time today I'm switching to Telus.

@Cherfan4ever1 @TELUS Making a real difference in their health for sure. Brain tumours and leukaemia will really help their potential.

@TELUS @TELUSsupport what a shame ! How can a big company have such terrible customer service and liars sales man !! Lies !lies !lies !! Terrible managers ! What a shame !

@Rogers Could care less about the iPhone. They're overpriced garbage. Also I hate you Roger's for lying to me and charging me $250.00 for an internet stick your sales people said wouldnt cost me a dime. Switched to Telus in 2012 and havent looked back. But good luck hocking your shit

@AllTheLoveCoco Yeah well here we got Bell, Telus, Rogers, Vidéotron and i don’t trust the quality of the network of the smaller ones. But yeah travelling packages are horrible as well not just monthly local rate

@fauldsca @TELUS Telus spends all their money on recruiting new docs into their #patientdatatrap, not support or software. That’s why the platform you use looks like it was built 20 years ago! Because it was! They need new competition. Check out @AvaEmr by @DrMattHenschke in Alberta!

@TELUSsupport I’ve received 23 text alerts that I can now pay my TELUS bill in the past 2 minutes and it won’t stop. Help please.

@vickyyyf @Rogers Not Telus....roaming alone is a killer! And customer service is non existent!