Telus Outage in Chestermere, Alberta

Telus made a major blunder. They should write it off, retrain or fire incompetent staff and leave they guy alone. He had prepay in place, not his problem.

Hey @Telus. We’ve been in our new home since just before XMas and still can’t get our Internet, wifi, TV service sorted (so it actually works). Trying this as repeated service calls have resolved nothing. I suppose complaining on social media is a last ditch effort.

God, @ShawInfo you really are the worst. Can’t wait until I can switch back to @TELUS. Had a technician basically lie and cancel an appointment on us. Brutal.

@TELUS @TELUSsupport My home phone completely stops working. Customer service says I have to wait 3-5 business days!!!! How about NO WAY! #shittyservice #nomoretelus

Its Bell! What would expect! Dropped them years ago Sat TV & Customer Service sucks #telus #rogers pay attention - streaming is coming ... and it’s going to change the landscape #californiatech

How does Telus not have a phone support number or their business connect!!! #telus #fail

@UncleRee1 Yes.. My bad.. it's just a pay per use on Shaw and Telus as well. Feel like Netflix might be upping their game soon with more competition closing in.. Apple is coming up with some good series at well.

@ThatKevinWoron @JoshuaKnaak @ryanjespersen Let's talk about Telus as an example.. they owned majority share when they merged with BC tel... they opted for Vanvouver as HQ under a very similar government. Never say never, ever.

Air Canada is HQ'd in Montreal.. Westjet in AB.. Westjet pays provincial tax, yet Kenney prefers to play juvenile, passive aggressive games because Westjet doesnt support Wexit... Alberta is doomed. Never say an Albertan company wont move HQ.. Telus did exactly that during Klein.

@allantaylor Telus Spark in Calgary sucks in comparison to the facility in Edmonton.

at @TELUS in @NorthlandMall found a lost cell phone. Stood here for 20min waiting my turn. When I was finally helped I was informed there was absolutely nothing they could do unless this person comes into their store, worst customer service ever! Phone is with Mall security. #yyc

They're all ready incompetent. The MSM are owned by 🌎 globalists Corporations. They're spouting the🔄agenda📋. Dose'nt matter of any news channel or 📻 radio station🚉 you listen to they are crap💩. In 🇨🇦 we have the big 3, CBC, BELL & Rodger's. Phone's big 3 BELL Rodger's TELUS

@TELUS If you answer a phone call to solve any problems. Because loosing two hours of my time for someone to even answer my call, is not a good customer service!!

@MsYouDoYou I never had any technical/customer service issues when I had Telus when I lived in Van. When my ex screwed me over with the account, Telus was super understanding and helpful, and I loved the "gift" promotions they do. Unfortunately stuck with Shaw here in Calgary.

@TELUSsupport Sorry I am not going to spend more time trying to do business with TELUS! After 6 years being a @TELUS customer I change to a different company because of your customer service. I came back and still the same service! I will evaluate other options! Thx @TELUSsupport

Internet in this city is terrible. Shitter shaw and Telus

I knew in 2008 our ways, life of operations was stupid as ****, let's collect all this junk, put it in boxes then pay to store it and move around, I saw this world and was like, universe give me the power then I was walking on Stephen Ave and a Telus Girl gave me a blackberry

@mattxdaniel @TELUS If you want, send me a DM - I used to work in wireless. Different provider. I could try and help.

@TELUS @TELUSsupport extremely disappointed by the service I received today. I have been a Telus Mobility and Home Internet/TV customer for over 10 Years. I switched my business services to Telus 4+ years ago. I am ready to walk away from you guys at this point, forever!

@buzzbishop Me too please. Still having issues too. @TELUS keeps switching out our equipment to make us feel like they are doing something. It still sucks.

@mattmcqueen @BradInYYC @_LaineyBoggs_ @telusmobility @koodo Haven't been with Telus but have been with Koodo, virgin, fido, freedom/wind Would never deal with fido, freedom/wind ever again. Rest are all the same. What sets them apart is customer service and pricing

@allenmobile @Shawhelp @TELUS Cams use the upload stream more than the download stream—that’s where my issue is. When I check my cameras remotely, I get a lot of buffers because my plan’s up speed is not enough. TELUS’s 75 plan also has the same up speed. We use Netflix 4K so I went with Shaw instead.

@mattmcqueen @ShawInfo @TELUS I think it is!! I'd definitely look into it. Maybe @SWCalgaryGuy could be of some help.

Internet has been on and off for like two days, driving me crazy. Then the @telus rep calls offering a higher tier service that can’t physically be given in this area. Madness I say!

@wandabaker_ Public mobile, is on Telus network, my bill is about $40 per month with 4gigs, unlimited ph/txt Canada wide. Plans vary but these are the same as the cheapest one but with good speeds and lots of towers. You get discounts for autobilling, and you can't incur other charges.

@nemki @telus has always been the worst service at the highest price.

@TELUS sucks

@morningshowmatt @TELUS @Netflix_CA Good to see you’re back on your feet after this terrible experience. Can’t say we all weren’t a little worried for you but you did it #OurLittleTrooper

The Telus webhosting SSL manager is a legit nightmare, this is the most frustrating ssl experience i’ve ever had. Will suggest all stay away from this hosting service

This friend of mine, Bonnie, was there for me when my mom died. I used to work with her when I worked at Telus Mobility. Such a nice lady. I have a bad feeling. I really do. I hope I'm wrong. He's been in hospice for a week now.

Our new @TELUS 4K box actually sucks *****... I think we should switch providers because of how crappy it is.

Ok Telus network is back, but the 3g towers are still dead, only the H is up.

@UcpMembers Don't forget the fraud and issues at the Telus Convention Centre!

@markusoff They didn't care when we (Election workers) brought up issues at the voting, on site at the Telus Convention Center.. I'm surprised he's acting shocked at all.

@JanineRogan @atbfinancial @tashaeurich @nenshi @TELUS @TheArtOf @SajeWellness @Malala If anyone has a headache right now, they're in for a treat.

@PromisedMePie Never, ever happens on TELUS. Also, not on iMessage ;)

It’s now been 1hr and 26mins, waiting for @Telus to pick up and help. It would probably be more fruitful for me to wait for Godot. #Hello #AreYouThere #fail

@iPhoneinCanada Aww... too bad there’s no HomeKit. Still waiting for one to replace our SkyBell from TELUS.

Nope everyone one else get shit for using animals. Why not telus

@koodo I don’t have a tab 😀. This is for the public to understand if you can afford buy the phone and not go on a contract. Or plan and save😀. Koodo under TELUS has the best service 👍🏼

@wmpdll @DJGCR Switch to public. Same rates as freedom, same network as Telus. If you do, dm me and I'll give you a referral code for a few extra bucks off.

@cbcradio No. Got rid of it 3 years ago at least. @TELUS was HORRIBLE & I thought why pay for a service twice. Happy with @virginmobilecan & saying goodbye to an archaic land line.

After being a loyal Telus (@TELUSsupport) customer for 20+ year I thought I would feel weird not renewing my contract when it is over in June. But based on the subpar customer service and lack of incentives for long term loyal customers I am actually feeling great with this!

Dear #Telus - Should I really be going with you for TV & Internet. We’ve been with Shaw 25 years. You put fibre in our bldg. You convinced us. And your #CustomerService has been terrible. Two hrs on phone. And we’re not even hooked up yet. Seriously have to reconsider.

Anxiety is weird. I’m feeling sick to my stomach that Telus is calling me back to finalize BS for my account for our move so we have internet. But earlier I was so annoyed I talked to them fine I just wanted it over with. ****. I just want to sleep.

@johnsemley3000 It's just a telus flanker brand, so I assume the service would be the exact same

@pturnbul @TELUS Well, they can disconnect the service so you can't use it for some reason... I don't have internet at all tonight unfortunately.

I take it back @TELUS. I've had your service for a single day and I have no internet. 24 hours and I have 0 connection to the internet. I should have stayed with @ShawInfo

Bye bye @ShawInfo @Shawhelp! Today is the last day of your terrible internet and TV. By this time tomorrow, I will have a great TV package and blazing fast speeds without interruption from @TELUS @TELUSsupport. Good riddance, Shaw.

@JasonHardy92 @Shawhelp Good luck! My sons on TELUS and the interruptions are just the same! last time this happened thieves tried to steal wire (for copper) and cut Shaw’s fibre optics while doing so. Really sucks but that’s not Shaw’s fault but they should’ve worked through the night in my opinion.

Shit! ANOTHER dropped signal @TELUS Optik TV who still can't figure out how to provide a service that's not constantly breaking down. Do NOT sign up for Telus shitty service unless you like freezing, stuttering and lost signals.

So we were actually super nice to the customer service reps because that dude was an angel and we got $50 bucks off our bill every month thanks @TELUS

@telus your rural internet sucks. Terrible. Supposed to run off the cell network and yet my cell phone works fine.

It's so weird because Dallas and I called Telus to get our cable bill a lot lower and it's crazy how easy it is to be mean to customer service reps because they sound like robots

Dear @Telus @TELUSsupport When "we has a problem with your social security number" @ 4:00 A.M, 6:00 AM, 7:00 A.M. ... (PDT), I'm going to leave the phone off the hook 'til the bleeper goes off or you nail their ***** to the wall, whichever comes first. Tx., `POC'. #bcpoli

ANOTHER dropped signal @TELUS Optik TV. It would be nice to actually enjoy a TV show without the "lost signal" screen coming up. Do NOT sign up for the shitty service that Telus provides!

UPS is actually the worst. They charge an extra $6.00 to have something dropped off at an access point (which I have on account).They didn't call me like Telus said they would before delivering, and the lady was so soft spoken on the phone I could barely hear her speaking. 0/10

@CJVelvet @Eastlink What made me mad is it was very basic and I was literally just telling them something. And she was rude, cut me off... we work in the same type of work so it’s terrible customer service and I was with TELUS for 10 years and switched

@TELUS Been a customer since you guys came to Ontario as Clearnet and I have to say you guys have been an amazing co. to deal with customer service-wise. Please, please, please bring home internet service to Ontario, I loathe dealing with Bell.

@McMudder71 @je_wells @DaFonz5 @BellMobility @TELUS Wonder if I’ll get a credit for down time. Someone ripped my phone/cable/internet wire right off the house. Happened in the summer too. Wonder what vehicle is high enough to catch a wire. Buses fire trucks all clear the line with plenty of room hmmm