Telus Outage Report in Cochrane, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Cochrane, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cochrane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Telus
Telus is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Cochrane, Alberta
The most recent Telus outage reports came from the following cities: Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Cochrane, Alberta
Latest outage, problems and issue reports in Cochrane and nearby locations:
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Rich Hesketh
(@RichHesketh) reported
from
Calgary, Alberta
Is it acceptable @TELUS @TELUSsupport for us to be waiting over 72 hours for our internet to be reconnected? Seems to me that it’s not. We’ve spoken to no less the a dozen agents who claim 2-24 hours to flip that switch. Has anyone else had such bad service?
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dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
@Karone81 @TELUS Oh Telus has the best customer service!
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C of Dead
(@CofDead1) reported
from
Calgary, Alberta
@mattmcqueen Damn, @telus
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Harold Cundal III
(@HaroldCundal) reported
from
Calgary, Alberta
You know what's super cool? When @TELUS doesn't process your equipment return properly and you end up with a stain on your credit history years later for their blunder. And good luck getting any help from @TELUSsupport. Garbage.
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dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
@Cass403 @SWCalgaryGuy @TELUS Agreed!! I even still have the box because they didn't ship a return address label and they said no problem we'll use it.
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Admir
(@CanadaP2P) reported
from
Calgary, Alberta
@TSNRyanRishaug @TELUS The sad state of @TELUSsupport when public figures have to tweet out for help! I hope it worked for you, some of us are waiting 10d for service #TelusFail
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Colin
(@UKgeordieColin) reported
from
Calgary, Alberta
@TELUSsupport we recently swapped from Shaw to Telus and it is the worst wifi experience we have ever had. It is meant to be the fibre optic super fast and it is terrible. How do we get someone to look at this? Our satisfaction is nil.
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dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
@menard_ray @TELUS On my phone it shows the speed of wlthe network I'm connected to.
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Daniel Blatch
(@blatch_daniel) reported
from
Calgary, Alberta
@TELUS I am a senior 77yr-old and handicapped, Iam a Telus Customer for many years, today I need your help. Daniel Blatch. 1540 Sherwood Blvd.N W. Apt. 4126
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Jason P.
(@JasonPYYC) reported
from
Calgary, Alberta
@wmpdll @Melkorka12 They don’t care about retention really. New customer acquisition is more important for some reason. Long time telus. Have 6 boxes and at time was only one doing wireless. They had a deal and I was on month to month and they wouldn’t give it to me even if I did a contract.
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Ryan Sauvé 🇨🇦 🚀💉💉💉
(@RyanSauve) reported
from
Calgary, Alberta
Please consider updating your system so that service at the previous location is only disabled once service at the new location has been enabled. Not sure why something so simple hasn't been enacted by Telus. I mean, you're a tech company. Be better.
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Tracey Forbes
(@Tracey_YYC) reported
from
Calgary, Alberta
@CDAinsworth @ShawInfo @TELUS Telus is way better than Shaw. It took 4 years for us to get Telus at our house. I will never go back if I don’t have to.
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Jon Martin
(@JonMartinCalgar) reported
from
Calgary, Alberta
@SingularZeez Telus: The future is outsourced. Their old slogan was The future is friendly. I modified it years ago. It was the first place I was laid off from. They say you never forget your first.
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Spukx3369
(@spooky3369) reported
from
Calgary, Alberta
Looks like #Telus customer service has gotten bad. Requested a call back, took more than 1hr for the call and was waiting 8mins with the background music. Got tired of waiting for the actual person to talk to me
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Gus Thorson ⚾️🏒🥅🏈
(@BreakawaySR) reported
from
Calgary, Alberta
@debbieelicksen @DirtRoadQueen__ @PrimeVideoCA Watched it live on Paramount Network. Shaw/Telus On Demand?
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Ken King⚡️
(@justkenking) reported
from
Calgary, Alberta
@TELUS I'm looking to leave my mobile provider after being with them since 2006. Not going to name any names, but about once a year they just fail me and the entire country completely. What can you offer me?
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dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
@menard_ray @TELUS My phone. When I pull down on the WiFi I'm using its a live output of the speed.
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rad ♿
(@The_Rad_Zone) reported
from
Calgary, Alberta
Telus sighed me up for their internet with a free trial month and sent me a bill two weeks later. I called them and told them nicely to come get their ****.
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dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
Booked my internet (thanks @SWCalgaryGuy) and had the best customer service with @TELUS as usual.
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Jelli
(@jelliclecatsttv) reported
from
Calgary, Alberta
So My Internets Going To Be Shut Down Soon… When I Signed Up At @TELUS I triple Checked That It Would Come Out Of The Same Account As My Phone Bill He Said Yes Well Guess Who Has A Surprise $300+ Bill. 😤🤬 #TelusProblems
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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👽
(@GaLAxyStARrSs) reported
@TELUS You charge 90$ for basic phone service! your not a friendly company at all!
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🔎📚Adam Quraishi MEd - Improve #ABEd
(@AdamQABTeach) reported
@MrSmith400 @TELUS Ping is the core problem, I think. It means the connection back and forth from device to router is really bad. Try wired device... Same problem is Telus, no problem is the Telus/your WIFI or device. Good luck!
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Métis🐾 💙🙏
(@m_larock) reported
from
Regina, Saskatchewan
@Bell finally stepped away from your cell service. Always nagging & restricting my account for the handful of times I went over $250 credit. Since what 2014? No appreciation for being loyal. Lisa was last insult! 3gb plan when upgraded, I didn't notice🤬 @TELUS 6gb for 17less🥳
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Dr. Critical Thinker
(@PhDCritical) reported
@TELUS @TELUSsupport Your service sucks. I have a business line. a few days later its not working. Your support doesn't work. IT ASKS ME TO CALL IN. HOW CAN I DO THAT WITH NO PHONE???? What incompetency is this?
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sailesh naidu
(@naidu_sailesh) reported
I will be cancelling your service soon and Move with other providers who are helpful like @TELUS. With your worst customer support and your hunger to just take money from customers even during financial crisis is loosing you a customer and I willnever recommend rogers to anyone
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Laura Lee
(@LauraLeeblog) reported
"Phone" issues like some #Telus employees "tried" telling him. I also was right partially about how his internet issues weren't his fault too. So...on #bratvibes ...I think @wolfe69err should be nice to me since i "only" put #money in his pocket like the good
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Dan Hill
(@guru4pcs) reported
@TELUS why can't I order the Talk & Text 100 plan (as mandated by @CRTCHearings)? Phone sales person takes 30 minutes and keeps saying he is doing me a favor while trying to upsell me on a monthly plan then dumps me to customer support...
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Tania Kaushal
(@TaniaKaushal58) reported
@TELUS @TELUSsupport @TELUSBusiness Do you have any knowledgeable manager who knows what they’re doing?I have been tossed around for months with no resolution to the initial issue at hand.Your manager transfers me to a department which transfers me back.Are you still in business?
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Jane Morgan
(@Jaanikka) reported
It's going to be a great day. Actual call: Telus Business(TB): "Could I speak to the person responsible for your internet service?" Me: "That would be Elon Musk" TB: "Great! Do you have a number for him?" Me: "No, but you can Google him." TB: "Will do. Thanks for your help."
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Calgary K
(@calgary_k) reported
Communications companies, if you wanna lose a customer fast, maybe don't gaslight them with some crap about inflation when they ask for a minor price adjustment: you guys did just fine in the pandemic. Also doubly true if that customer isn't on contract. Bye, Telus!