Telus outages and service status in Coronation, Alberta

Problems in the last 24 hours in Coronation, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Coronation, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 5 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

• 
  C Lo aka Vandal Savage (@intrikitt) reported 6 minutes ago

  @TELUS @TELUSsupport Janal from "loyalty" tells me I cannot get a credit, even though Mariam from the previous department was able to... You tell me I can't speak to a manager.. So in essence wasted my ENTIRE GOTDAMN TIME. I will be escalating this to the BBB cause this is the WORST cx experience.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 12 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  Bubba the Dog. (@eltigrethetiger) reported 12 minutes ago

  @NickPenaAlvarez @Rogers @TELUS Don't do it! Trust me. This was a criminal act. Telus has even worse service

• 
  kidgreen42 (@kidgreen42) reported 16 minutes ago

  @Ayan604 @TELUS @TELUSsupport You’re an idiot if you think that was actually telus

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 16 minutes ago

  @Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS

• 
  Deep Green Sea (@polymictic) reported 17 minutes ago

  @Ayan604 @TELUS @TELUSsupport I will never answer a call from Telus and I'm a customer.

• 
  Claire Rattée (@ClaireRattee) reported 20 minutes ago

  Northwest B.C. cannot continue to be one cut cable away from losing critical communications. Following yet another widespread telecommunications outage on August 2, reportedly caused by copper cable theft, I have written to the Minister of Citizens’ Services asking what the Province is doing to improve the resilience and reliability of our telecommunications infrastructure. When these outages happen, the consequences go far beyond inconvenience. Residents can lose access to emergency information, businesses can’t process transactions, families can’t communicate, and entire communities can be left without reliable access to essential services. After the major outage in May, my office raised concerns with both TELUS and the Province about the lack of redundancy in Northwest B.C. and asked what was being done to prevent another widespread disruption. Months later, we are still waiting for meaningful answers, and now it has happened again. Copper theft is a growing problem, but whether an outage is caused by theft, wildfire, severe weather or infrastructure failure, our communities should not be left so vulnerable to a single point of failure. I’m asking the Province for clear answers on redundancy, infrastructure investment, emergency connectivity, and what steps are being taken with telecommunications providers to ensure Northwest communities can stay connected when something goes wrong. Reliable telecommunications are essential infrastructure, and Northwest B.C. deserves the same level of reliability and resiliency as the rest of the province.

• 
  Gregoryfan (@Gregory_SB35) reported 22 minutes ago

  Holy hell Telus ******* sucks, I just wanted to upgrade my internet and they made me feel like i wanted to gouge out my eyes :/ god they just suck, like i would rather be springlocked then go through that again :(

• 
  TELUS Support (@TELUSsupport) reported 22 minutes ago

  @steeletalk 1/2 That doesn't sound like us and could be scam/phishing calls pretending to be TELUS. Check out our Call control feature that can help prevent many of these types of calls.