Telus outages and service status in County of Camrose No. 22, Alberta

Problems in the last 24 hours in County of Camrose No. 22, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in County of Camrose No. 22, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Telus Issues Reports Near County of Camrose No. 22, Alberta

Latest outage, problems and issue reports in County of Camrose No. 22 and nearby locations:

• 
  Justin Schwab (@justin_schwab9) reported 7 minutes ago from County of Camrose No. 22, Alberta

  @TELUS your rural services are getting horrible. I now have to drive 6 miles from my house to get a bar of service on my phone to make a call when I used to have two in the yard.

• 
  Mark Lyseng (@marklyseng) reported 8 minutes ago from County of Camrose No. 22, Alberta

  @SPhillipsAB @TELUS @telusmobility Same issue with rural internet. Service has been lazy and insanely expensive.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan Kent (Stocktrades.ca) (@StockTrades_CA) reported 6 minutes ago

  @TheWiseIC Almost guaranteed Telus said wtf. Lol

• 
  Donnie Baseball (@SilkWilkes) reported 6 minutes ago

  @cdntradegrljenn I'm on a $50/mo unlimited plan with Rogers that includes no roaming charges. Absolutely NONE! Longtime Telus customer and they couldn't give me free roaming. Rogers is the devil but Telus got to $17/day for roaming.

• 
  I Want To Talk Now (@iwanttotalk_now) reported 9 minutes ago

  @Carpaige178176 @Kittie40Girl Bell has issues because a lot of their customers are French and QC freaks the hell out about the stuff. Telus? They've had entire call centres in the Philippines for at least a decade. I know, because my bosses would talk about them and we'd communicate with the offshore agents all the time. The women would joke because the offshore agents would fairly often hit on them and try to find ways into Canada lol.

• 
  Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reported 20 minutes ago

  If Telus was in that room and didn't take my side it's "had a problem with confident men" I won't be kicking not confident men to the ground. I will give them my hand back onto two feet and they can think status all they want #Telus

• 
  Aly Defrawy (@defrawidis) reported 20 minutes ago

  Frustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness

• 
  Annoying Canucks Fan 🏒 (@JCog88) reported 21 minutes ago

  Maybe AI Call Centers for telecommunications aren't the way to go. You can't get them to understand simple network issues are. Im Talking to you Bell , Rogers , Telus . Im all for Saving $ in places but thats not the way to go. So Frustrating.

• 
  Peter Girnus 🦅 (@gothburz) reported 29 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  Kit Kat (@KitKatKomeBack) reported 29 minutes ago

  @Malor77 @DanMazierMP Telus and Health Canada, both answered all the questions and the CEO of PrescribeIT didn’t have the information on hand but will hand in all the documents and information. The PBO was on a 6 month contract and his term ended. Trudeau was never a drama teacher.

• 
  Jason 🇨🇦 (@JasonCraigBrown) reported 30 minutes ago

  @terrynewman As an @TELUS customer, I would love to be able to speak to a real human in this country! It's getting harder to speak to anyone when dealing with them. Have a problem? They'll call you back in a day or two maybe.

• 
  Assistant Associate Minister of Clarifications (@ABRedShirtGuy13) reported 30 minutes ago

  @ZoeyFeldman @Brendan78354998 @david_parker Do you not understand the meaning of the word “inappropriate”?? Telus (or other service provider) needs your consent aka PERMISSION to public your name/address in a phone book or online listing, or to use the information for other purposes.