Telus outages and service status in Fort St. John, British Columbia

Problems in the last 24 hours in Fort St. John, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort St. John, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Fort St. John, British Columbia

Latest outage, problems and issue reports in Fort St. John and nearby locations:

• 
  Brit (@BritneyDenson) reported 2 minutes ago from Fort St. John, British Columbia

  @TELUS Fix your freaking website, trying to order 2 new phones - constant error messages. 2 hours later I GIVE UP.

• 
  Martijn Koldijk (@MartijnKoldijk1) reported 19 minutes ago from Fort St. John, British Columbia

  @TELUS my mother is being bombarded with calls. The last message on her phone was “to return their call or they’ll notify the @rcmpgrcpolice .... she’s 81 and in Victoria. She needs some help please. She’s also been a @TELUS customer for over 50 years.

• 
  Ron Campbell (@757jetdoc) reported 21 minutes ago from Old Fort, British Columbia

  @SPhillipsAB @TELUS @telusmobility They are all ****, just set customer service expectations very low and carry on! (Just recently had a interaction with Rogers, I was not disappointed!)

• 
  Brit (@BritneyDenson) reported 53 minutes ago from Fort St. John, British Columbia

  @TELUS Sorry, managing Optik TV is not available at the moment. We estimate service will be restored by September 8, 2022, 9:00 a.m. ET. Please try again later. CONSTANTLY - FIX IT - CUSTOMERS PAY ENOUGH EVERY MONTH

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David (Los Petroleros) (@dr_w83) reported 7 minutes ago

  @stevezieskidoo @OhNoNotPatrick Me either! And yet, telus reps are routinely knocking on my ****

• 
  iPilot🅰️ (@OmniAeronautica) reported 9 minutes ago

  @bscholl $ASTS Blake Scholl Discovers AST’s Thesis, Then Forgets AST Exists Blake correctly identifies the hybrid terrestrial/satellite future, then skips enough due diligence to declare Starlink the “only good” satellite network while ignoring the company purpose-built for exactly that architecture. AST SpaceMobile has nearly 60 MNO relationships representing roughly 3 billion subscribers. AT&T and Verizon are strategic partners. Vodafone, Rakuten, Bell, TELUS and stc are partners. Vodafone, Orange, Telefónica and Deutsche Telekom, T-Mobile’s parent, are now conducting integration testing across Europe using ordinary smartphones and carrier spectrum. The fatal blow to Blake’s premise arrived three months before his post: AT&T, T-Mobile and Verizon announced a technology-neutral D2D venture explicitly intended to support multiple satellite providers, preserve existing agreements and increase competition. The carriers’ published strategy is the opposite of surrendering themselves to an exclusive Starlink bottleneck. The products are not equivalent either. T-Mobile still advises using Starlink outdoors with a clear view of the sky and warns that coverage may be unavailable inside buildings, aircraft and other obstructed locations. AST’s giant phased arrays are designed to provide carrier-integrated broadband, including voice, video, apps and “one wall in” connectivity. AST is carrier-neutral infrastructure that aligns with MNOs instead of trying to subordinate them. Blake identified the future, ignored one of its central companies, contradicted the carriers’ actual strategy, and typed “QED?” as if kissing Elon’s *** were a substitute for due diligence.

• 
  Mike Brennan (@MikeBre58407055) reported 13 minutes ago

  @MPelletierCIO I cut my Telus bill by 50%, got rid of the cable boxes and all the specialty channels and packages, now I just stream what I want to see on AMZN, APPL, etc. Telus has problems bigger than customer growth, it's guys like me staying with them, but dumping half the services.

• 
  Bobster Claws (@bob_claws) reported 15 minutes ago

  @OILanatude @Rogers @telusmobility Yessssss! Mysteriously my Roger’s bill jumped $5 a few months ago and has stayed there for that time. Telus used to do this too. It’s so shady and more people need to call them out on it. It never happened with Shaw. 👀

• 
  306 Shane (@NoSacredBeliefs) reported 15 minutes ago

  As a Saskatchewan resident, I never expected to be contemplating switching to Rogers Wireless. But @Bell, your latest decision to cap the amount of data one can use on hotspot in a month is downright boneheaded and @TELUS is no better (having made the same decision).

• 
  Sally (@sadforcanadians) reported 19 minutes ago

  @Cat4714 @Martyupnorth @Bell Telus is worse. Hubby was paying over $100. Had a special for seniors we could get for US/Mex calling. Down to $45/mo but on phone for over 1 hour. I'm sure call was to india celebrating daliwall in background. Painful

• 
  Salty Albertan (@FringedCanuck) reported 20 minutes ago

  Anyone else having issues with @Starlink ? Two days in a row I’ve had sketchy asf service. Cutting in and out. That’s the kind of **** connection Telus,Rogers and Bell have on the daily. Not Starlink. I pay through the *** for my Home system and mini. There are no obstructions or otherwise. wtf is going on………

• 
  Farhan - Yappatron (@Farhan2IT) reported 20 minutes ago

  @dmacpher @TELUS You need to file a complaint for the complaint part not working in the app. Yo @TELUSsupport

• 
  Carrie Ryan (@604cr902) reported 21 minutes ago

  @CrowFavBird @Bell_Support Telus did the same thing to us last year… the people on the phone don’t understand their lost customer won’t have “future needs” for phone and internet.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 24 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.