Telus

Telus Outage Report in Grande Cache, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Grande Cache, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Grande Cache and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Grande Cache, Alberta 11/18/2025 23:55

November 18: Problems at Telus

Telus is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Dmangosing18 Dave Mangosing (@Dmangosing18) reported

    @TELUS Is there a internet outage in the area of Surrey, BC??

  • Aegean888 aegean88 (@Aegean888) reported

    @rebmunroe @TELUS @TELUSsupport I switched from Telus to Videotron years ago for the same issues. Pricing was never the concern, service was, and the corporate account folks at Vidoetron have been superb. #videotron #telus

  • alexwh alexwh (@alexwh) reported

    @TELUSsupport Advice from my Burnaby daughter: Get rid of Telus. The only reason I am still with it is to keep my almost 30 year old Telus email address. But since your service and technical support is so terrible I may begin what is left of the new year without telus.

  • JennSj Jennajay (@JennSj) reported

    @TELUSsupport .. how about helping your customers.. that would be great.. Telus seriously sucks

  • Niki86877402 Niki (@Niki86877402) reported

    @TELUSsupport is there any after hours support? None of our TELUS devices are working after a power outage

  • UberJumper Tyler Higgs 🇨🇦 (@UberJumper) reported

    Been working from Home now for nearly 2 years. First significant outage from @ShawInfo for Internet in that time. @TELUS mobile to the rescue.

  • infil00p Joe Bowser (@infil00p) reported

    @fanCRTCProfling @TELUS Do we have proof that it benefits @TELUS? I believe that Norton gets 15% of the cut as per the Terms of Service.

  • joijoeme2 joijoeme2 (@joijoeme2) reported

    @TELUSsupport Hi Telus team, Just got notice from my folks, their services went up despite on plan no longer offered. They are on minimal OAS only - can you help keep cost the same? Not looking for upgrade, just help to get them through the times - 25+ yrs customer Thx Happy 2022

  • JennSj Jennajay (@JennSj) reported

    @TELUS Telus has the worst customer service I have ever had…if they bother to even talk to you after putting you on hold for hours.. and forget about understanding what they say..no one speaks English ..geesh Telus ..do better

  • rebmunroe rebecca munroe (@rebmunroe) reported

    @TELUS I have had nothing but issues since opening a business account with you! Now after trying to purchase several phones for execs at my publicly traded company, I am told by your support team that I can’t? @telussupport #needanewcellphoneprovider