Telus outages and service status in Kamloops, British Columbia

Problems in the last 24 hours in Kamloops, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kamloops, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Kamloops, British Columbia

Latest outage, problems and issue reports in Kamloops and nearby locations:

• 
  BriBri (@QuirkyBribri) reported 20 minutes ago from Kamloops, British Columbia

  @telusmobility having your sales person tell me to **** myself at the end of our short call for being a part of the EPP was not what I was expecting today. 🤷 - customer service for the win I guess. @TELUS @TELUSsupport ...

• 
  Pavendeep Singh Gill | ਪਵਨਦੀਪ ਸਿੰਘ ਗਿੱਲ (@PavGill) reported 29 minutes ago from Valleyview, British Columbia

  Just noticed that we finally have 5G coverage in #Kamloops on the @TELUS mobility network. Now caught up with Lillooet.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  harry potter and the domestic assault allegations (@nikoncooldix) reported 1 minute ago

  @DAKKADAKKA1 apple starts making their iphones in india and then everything gets leaked, crunchyroll uses telus security - which may be canadian but telus outsources all their customer service to india - and there's a huge crunchyroll data breach it's always ******* indians

• 
  Del (@FullScopeWelds) reported 7 minutes ago

  @BoomerDivvies @TELUS They're a nightmare. Say this as a previously frustrated client and shareholder. Hours to get through only for them to spew lies claiming it's smart devices slowing down my Internet and making the TV freeze. 4th repairman told to go to Rogers.

• 
  Deep Green Sea (@polymictic) reported 9 minutes ago

  @Ayan604 @TELUS @TELUSsupport I will never answer a call from Telus and I'm a customer.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 9 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  lutz zilliken (@LZilliken) reported 10 minutes ago

  Down town Nanaimo One ******* bar with telus How is that piece of **** company still in business????

• 
  viv 🧀💛👑 (@vivthelesbian) reported 12 minutes ago

  @hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”

• 
  nightMairCreative (@nightMairC) reported 14 minutes ago

  Dear @TELUS @TELUSsupport planting 26 million trees is fine but being on hold for 56 min and counting for tech support with a new tv remote setup is kinda ridiculous. 25 yr customer. The last year has been disappointing to say the least

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  Frustrated HCW 🇨🇦 (@stormymarie13) reported 18 minutes ago

  @TELUS Thankfully the person I did finally get through to was able to help get everything fixed. Still think there’s some serious lapses in customer service though, even something as simple as a “hey, your 2 year agreement is coming to an end” email would have prevented this mess…

• 
  . (@its6o4) reported 19 minutes ago

  I work a side job for Telus International and I can’t even get support help. I wonder how the average customer feels. **** is so cooked.

• 
  Bill McCreery (@Bill_McCreery) reported 20 minutes ago

  @DouglasTodd @TELUS 2/2 What happens when the US South & Central America become unlivable? These issues won't go away.