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Telus

Telus Outage Report in Kelowna, British Columbia

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Kelowna come from postal codes V1W and V1V .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Kelowna, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kelowna, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Kelowna, British Columbia

The most recent Telus outage reports came from the following cities: Kelowna, and Lake Country.

CityProblem TypeReport Time
Kelowna Phone 7 days ago
Lake Country Wi-fi 23 days ago
Kelowna Wi-fi 24 days ago
Kelowna Phone 1 month ago
Kelowna Internet 1 month ago
Kelowna TV 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kelowna, British Columbia

Latest outage, problems and issue reports in Kelowna and nearby locations:

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @TELUSsupport I can not believe after 8 weeks, 3 modems, 5 service tech visits and numerous phone calls I STILL don’t have wifi. Unbelievable bad service. @Shawhelp @TELUS

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @TELUSsupport I have wasted waaaay too many hours I will never get back on hold with TELUS. As a new home service customer I expected better. Bye bye

  • NatalieLanovill
    Natalie Lanoville (@NatalieLanovill) reported from Kelowna, British Columbia

    I just had the nicest exchange ever with a @TELUS CSR. I was calling to have my service restored, because I had it temporarily suspended when I had to leave town due to my mother dying. 1/2

  • brandstigator
    Social Media Setup/Design (@brandstigator) reported from Kelowna, British Columbia

    Internet has been down 3 days now... when on when will it be back online @TELUS 😩😕😞 #Telus

  • YukonKelvin
    Kelvin Magun (@YukonKelvin) reported from Kelowna, British Columbia

    @TELUS is the worst to deal with! Might as well move to bell.

  • SASgrafix
    Sébastien April (@SASgrafix) reported from Kelowna, British Columbia

    Ok... So here's why. Next year, for sure, #SCI2020 won't be a letdown for wifi capability: The @TELUS service at @TD_Place can handle more than 30,000 patrons! (@REDBLACKS games, you know...)

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @TELUSsupport again, I do not have wifi. 4 th phone call today and no one seems to know how to fix it. I will now use a personal wifi to get through what need to do and I will schedule a Shaw connection for early next week. @Shawhelp @TELUSsupport @TELUS

  • catester
    Cate Eales ☕ (@catester) reported from Kelowna, British Columbia

    @TELUSsupport Yeah, thanks. Had the telus store in the mall swap a SIM card and problem cleared. Tx for your reply.

  • amanda0852
    Pat 🇨🇦 (@amanda0852) reported from Kelowna, British Columbia

    @PaulDoroshenko @TELUS @Telus is always at the top of my "hate list" for customer service. In addition to a general "nothing to see here" customer service philosophy, they have the worst. customer. website. ever.

  • MarleneJF4
    MarleneJF (@MarleneJF4) reported from Kelowna, British Columbia

    @Motomom128302 I switched to Telus 2 years ago, because the lopped a huge amount off our bill. I've had good service, no issues.

  • Blakesunn00
    blakeloudoun (@Blakesunn00) reported from West Kelowna, British Columbia

    Switched to Telus today, Worst decision of my life

  • SUPokanagan
    Denise E (@SUPokanagan) reported from Kelowna, British Columbia

    @TELUSsupport so after days/weeks of issues I just tried to call TELUS to verify I signed up for month to month and to cancel. First time actually getting through and I got “call back another time”. Omg the service at TELUS needs a little improvement

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Haleyp34
    Haley Pettigrew (@Haleyp34) reported

    @ericmewhort @TELUS Dang that sucks! Interesting that they didn’t call or anything saying they were having problems . Hopefully u guys get it set up soon!

  • PacificRaine2
    Indigenous Shimmer (@PacificRaine2) reported

    Just putting this out there...if you've been a long term customer of Koodo, or it's parent company Telus, and you've been shown your value (in a negative way) by them, I strongly recommend filing w the CRTC. Especially if this has happened in the last 6 months. #koodo #telus

  • vickypharmahere
    Vivek Nalawade (@vickypharmahere) reported

    @AdnansArk Can you please check why is Telus getting beaten down?

  • loridbarker
    Lori Barker🇨🇦 (@loridbarker) reported

    @TELUS How do you talk to person who can help you? I have talked to numerous people, have a confirmation number from a tech and no one can help me and keeps on trying to sell me stuff. I need to know when you guys are showing up!!!!

  • Katherenfog
    @katheren (@Katherenfog) reported

    I lost a great job recently due to a stroke & was so excited to get a break in world! They 'sold' the deal by saying they knew people could use extra help in winter! Telus only wired our complex within last 2 years & they have given great deals to many in here- so I believed!

  • therealmrwendys
    The Real Mr Wendys (@therealmrwendys) reported

    @TELUS @rickyboy9000 @telus make getting through deliberately difficult so you don’t have to answer for the horrific customer experience and overpriced limited offerings

  • donny_motz
    Donny26 (@donny_motz) reported

    @TELUSsupport Switched my SIM card three times I’ve spent so much time on the phone with Telus The most I’ve gotten was sorry your service is brutal you can’t get out of your contract here 5$ off until the end of your contract

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @rcvaughan Hi Rebecca. That number is not a valid TELUs one. We'll flag it to our support team so they can look into it.

  • _drunkwaitress_
    drunk.waitress (@_drunkwaitress_) reported

    @TELUS @TELUSsupport You were supposed to install internet at my new apartment on Dec 7. You have now cancelled my appointment for the THIRD time. I’m a student. I need internet. I am so frustrated with your terrible customer service.

  • juan_tw_4
    Luis (@juan_tw_4) reported

    @LTIkris I just got 20GB for $40 with Fido Canada is the most expensive place for cell plans, but I've noticed that prices are coming down. Even Telus had a recent offer: 30gb for $50