Telus Outage in Kelowna, British Columbia

Internet has been down 3 days now... when on when will it be back online @TELUS 😩😕😞 #Telus

@TELUS is the worst to deal with! Might as well move to bell.

Ok... So here's why. Next year, for sure, #SCI2020 won't be a letdown for wifi capability: The @TELUS service at @TD_Place can handle more than 30,000 patrons! (@REDBLACKS games, you know...)

@TELUSsupport again, I do not have wifi. 4 th phone call today and no one seems to know how to fix it. I will now use a personal wifi to get through what need to do and I will schedule a Shaw connection for early next week. @Shawhelp @TELUSsupport @TELUS

@TELUSsupport I can not believe after 8 weeks, 3 modems, 5 service tech visits and numerous phone calls I STILL don’t have wifi. Unbelievable bad service. @Shawhelp @TELUS

@TELUSsupport so after days/weeks of issues I just tried to call TELUS to verify I signed up for month to month and to cancel. First time actually getting through and I got “call back another time”. Omg the service at TELUS needs a little improvement

@TELUSsupport I have wasted waaaay too many hours I will never get back on hold with TELUS. As a new home service customer I expected better. Bye bye

I just had the nicest exchange ever with a @TELUS CSR. I was calling to have my service restored, because I had it temporarily suspended when I had to leave town due to my mother dying. 1/2

@rkcomedy @TELUS To bad I missed out,next time😒

@DocJelly @TELUS Unfortunately I cannot convince the old folks to give it up and switch to a better provider. I would NEVER have their services in our house.

@MickeyCooke2 Call tech support they do better customer service at TELUS

@TELUS @TELUSsupport 3 days, 4+ hours on the phone (3+ on hold) and still a customer service nightmare. Goodbye Telus, hello Shaw for both our households.

@TELUSsupport is the support system overwhelmed? Spent 1.5 hours on gold to talk to a real person, yesterday. Chat had a 40 person wait line and the telus store couldn't cancel an acct and give us the credit we were owed. Great way to spend holidays

Hour and a half later and I am done... @TELUS @TELUSsupport what a long wait for a simple solution. Overall happy with the results but shouldn’t have had an issue in the first place

1:10 and counting @TELUSsupport @TELUS, my inquiry is simple and should’ve have been a problem in the first place. WTH

@TELUSsupport @TELUS What’s the deal with waiting OVER AN HOUR on hold for two days now?!Also, your hold music is in serious need of an update. This is terrible customer service guys. Thinking it’s time to switch providers.

Just found out that Telus Optik has a porn category! Now I can feel like a bad hotel guest in the comfort of my own home!! #whoknew #technologyisgreat

Bloody #Telus internet not working AGAIN. Forty minutes on hold listening to a recording saying my call matters. Right. An hour later and still no internet.

@journeydan @TELUS It could be the configuration is simply not optimized for Canadian providers in general on it, that is sadly quite common for many devices. However, the combo needed for max speed is DC_2A-7A-7A-66A_n66A, which is release 16.2, which I believe x55 doesn't support, but x60 should

@journeydan @TELUS Sadly, early 5G phones have limited ENDC combo support, 13A_n66 is one of the most commonly supported, but as you can see it won't really give you any decent speeds. Some newer phones have better support which allows for aggregation of more LTE carriers alongside NR.

So streaming might not be possible for a while now. Shaw has basically told me to go **** myself in terms of negotiating or asking whats going on, so I'm gonna suck Telus' **** to bring Fibre to my area... Or im going to have to wait until i can move out.

@TELUS That's great your supporting our Oil & Gas workers, but I pay hefty service fees & have crap. Can you do something for all your customers, I'm in town, not the country, can't even get descent wifi through our house 🙄

Cool, I love when major companies like @TELUS make getting support a total joke. Just give me the support number and make it easy to find.

@TELUS if your 3rd party sales team doesn't stop calling me 24/7 I'm cancelling all of my services. I have repeatedly asked to be removed from the call list. We spend close to $500 a month on Telus services, don't **** this up

@MelanieEresman Not sure about your point ..,Bell, Telus, and Rogers have decided to use Ericsson and Nokia for 5G so... Huawei doesn’t have a Canadian customer... #cdnpoli #canada

I’m appalled at the way the UCP health minister and premier are treating and speaking about physicians online and in the Legislature. Telus health or whatever it is will not be able to treat us when almost half leave Alberta because of the UCP. #ableg

@TELUSsupport @FoxxTricky **** you Telus, sending door to door salespeople at a time like this, absolute trash @TELUS , you guys that desperate?

Did @TELUS really, really, cut back on support staff for @TELUSsupport? I used to get a response in minutes. I can wait. I just .. it used to be faster.