Telus Outage in Kelowna, British Columbia

@Motomom128302 I switched to Telus 2 years ago, because the lopped a huge amount off our bill. I've had good service, no issues.

@TELUSsupport Yeah, thanks. Had the telus store in the mall swap a SIM card and problem cleared. Tx for your reply.

Switched to Telus today, Worst decision of my life

Internet has been down 3 days now... when on when will it be back online @TELUS 😩😕😞 #Telus

@TELUS is the worst to deal with! Might as well move to bell.

Ok... So here's why. Next year, for sure, #SCI2020 won't be a letdown for wifi capability: The @TELUS service at @TD_Place can handle more than 30,000 patrons! (@REDBLACKS games, you know...)

@TELUSsupport again, I do not have wifi. 4 th phone call today and no one seems to know how to fix it. I will now use a personal wifi to get through what need to do and I will schedule a Shaw connection for early next week. @Shawhelp @TELUSsupport @TELUS

@TELUSsupport I can not believe after 8 weeks, 3 modems, 5 service tech visits and numerous phone calls I STILL don’t have wifi. Unbelievable bad service. @Shawhelp @TELUS

@TELUSsupport so after days/weeks of issues I just tried to call TELUS to verify I signed up for month to month and to cancel. First time actually getting through and I got “call back another time”. Omg the service at TELUS needs a little improvement

@TELUSsupport I have wasted waaaay too many hours I will never get back on hold with TELUS. As a new home service customer I expected better. Bye bye

I just had the nicest exchange ever with a @TELUS CSR. I was calling to have my service restored, because I had it temporarily suspended when I had to leave town due to my mother dying. 1/2

@ShawInfo 10+ yrs a customer. No internet for 2 days. 2 days work lost. 5 reps spoken to. 1 offered me his very odd ideas about Covid 19 and why he's not vaxxed. 3+hrs on the phone. 1 no-show by a tech, after 4+hrs waiting. All equals 1 call to @TELUS tomorrow morn.

@TELUSsupport Friday a Telus rep (I think) came to the door to sell us on Telus. All sounded good, gave ID to secure account then no communication since. No way to call you to see whether legit, then read other issues here & about to cancel even if this is real. Poor start.

@doornumero3 @hidrees At least we keep paying billions to those who have been “building” the system the last 2 decades. $50M/ quarter? Might be time to shut down Canada Health Infoways, they have had too much time & might be working more for Telus. @DonDavies

@TELUS Is the network down right now?

@TELUS and @TELUSsupport your chat function is broken. Any request to fill in a contact form for an issue spits you back out to your support bot. #nosupport while having your internet shut down for an address issue is awful. #billpaidinfull #supportbotssuck

@TELUSsupport I'm having a problem transferring my number to Telus. It's been > 3 hours and I don't have phone service. Please help!

@TELUSsupport your sales rep came to my door & I signed on for PIK TV, Apple TV and wifi. On Aug 21, a technician came to install the wifi and the “boxes would be mailed in a few days.” Sept 22: 3 hr later (phone) with Telus support, numerous emails and nothing!

@TELUS home security and health monitoring require attention to service delivery my 90 yr old mothers living well companion is still not supporting her because Telus shipped it to the wrong service address 4000km away...Telus hasno problem billing my account though!

@ADT Thank you for answering at least. That’s more than ADT CANADA has done. I was able to reach them ONCE after a long wait … but not since. This is incredibly poor service. Before the merger with Telus, I had no issues whatsoever .

@Shawhelp Except I never heard this. It was a recording played to me. Sounds fishy that I’m expected to hold up my end of a service agreement but you can have a clause to not hold up yours. It’s fine. @TELUS is giving me a $200 bill credit to compensate.