Telus Outage in Mission, British Columbia

Day 26 of waiting for my iPhone 12 Pro to arrive. After 90 minutes of waiting on hold, support unable to give any idea when I'll get it. Oh, but @Telus already billing me as if I have it. Hope it arrives before @Apple announces the iPhone 13.

@AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

@TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

@TELUS **** you im tweeting at you every time my internet is bad

@DrBonnieHenry @adriandix @jjhorgan If TELUS is considered an essential service, why aren’t all the workers vaccinated? AT LEAST the field workers that need to go into homes for the public to have internet to work and make a life living?? 🤔😤

When will a hot guy message me on here saying "hey ur from edmonton too? We should meet up" and then we **** near the telus ***** or something

@5gatos Yes I seen that too...they wont prioritize vaccines for the ppl giving them...make it make sense. Telus convention center is unstable I've heard.

Question for Albertans: There's been hesitancy from some who are eligible for a vaccine to get the AstraZeneca shot. Bookings for AZ were down 80% at the Telus Convention Centre this week. *If* Alberta lowered the age limit for those eligible for AZ now, would you get it? #yyc

is it just me or is telus service like excruciatingly slow for the past month?? my phone doesn’t load anything and has like 1 bar all the time

@TELUS I’ve been calling your support line all week and it always says call back during regular business hours. How do I get in touch with an actual human????

12 minutes in and I'm reminded why I desperately avoided calling @telus internet support. The Horror! The Horror!

@maxfawcett My wife was just vaccinated at the Telus Convention Center. It went super smoothly. There were plenty of appointments available as soon as she became eligible. I don't think the sites are the issue. It's a vaccine production bottleneck, not a distribution one.

Swinging from one tech to another between the @TELUS Tech support and the @TELUS home security support. One dept blaming each other for not getting the security camera. Latest chat was disappointing. Was expecting a call but tech person decided to just fwd me a link on how to