Telus Outage in Mission, British Columbia

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

Telus feed is fine.. Shaw sucks forever and always

Is Telus having issues in Mission

Shit! ANOTHER dropped signal @TELUS Optik TV who still can't figure out how to provide a service that's not constantly breaking down. Do NOT sign up for Telus shitty service unless you like freezing, stuttering and lost signals.

So we were actually super nice to the customer service reps because that dude was an angel and we got $50 bucks off our bill every month thanks @TELUS

@telus your rural internet sucks. Terrible. Supposed to run off the cell network and yet my cell phone works fine.

It's so weird because Dallas and I called Telus to get our cable bill a lot lower and it's crazy how easy it is to be mean to customer service reps because they sound like robots

Dear @Telus @TELUSsupport When "we has a problem with your social security number" @ 4:00 A.M, 6:00 AM, 7:00 A.M. ... (PDT), I'm going to leave the phone off the hook 'til the bleeper goes off or you nail their ***** to the wall, whichever comes first. Tx., `POC'. #bcpoli

ANOTHER dropped signal @TELUS Optik TV. It would be nice to actually enjoy a TV show without the "lost signal" screen coming up. Do NOT sign up for the shitty service that Telus provides!

UPS is actually the worst. They charge an extra $6.00 to have something dropped off at an access point (which I have on account).They didn't call me like Telus said they would before delivering, and the lady was so soft spoken on the phone I could barely hear her speaking. 0/10

@CJVelvet @Eastlink What made me mad is it was very basic and I was literally just telling them something. And she was rude, cut me off... we work in the same type of work so it’s terrible customer service and I was with TELUS for 10 years and switched

@TELUS Been a customer since you guys came to Ontario as Clearnet and I have to say you guys have been an amazing co. to deal with customer service-wise. Please, please, please bring home internet service to Ontario, I loathe dealing with Bell.

@McMudder71 @je_wells @DaFonz5 @BellMobility @TELUS Wonder if I’ll get a credit for down time. Someone ripped my phone/cable/internet wire right off the house. Happened in the summer too. Wonder what vehicle is high enough to catch a wire. Buses fire trucks all clear the line with plenty of room hmmm