Telus Outage in Mission, British Columbia

@AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

@TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

Dear @TELUS it’s been half a year. The cell service has gotten no better. Why are you harming some of the highest cell plan costs in the world again?

@TELUS @TELUSsupport I have been a customer for over 7 years and you seem to think throttling my smart hub is smart, you are not the only game in town, piss off or ill take my 4 phones and internet to Rogers or Bell then maybe losing 500$ a month will teach you from throttling me

@Schesbalz @TELUS Oh ya that sucks lol but after the 20 it just puts you at slower speeds so atleast you don't have to pay extra or not have nay data at all!

@TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!

@TELUS why is your customer service so poor? Why would you give a customer a measly $5/month loyalty discount for 6 months, only to take it away after one month via passive aggressive text message? #poorcustomerservice

@telus. Very disappointed in our home service. Going to cancel my plan because your charging me for stuff I'm not even using and your services are garbage

Wish Telus would stop shoving bring it back down people’s throats. If bring it back is the only option, I am never upgrading my phone and I’ll be leaving your company.

@Bell_Support The Fibe TV app doesn’t support Apple’s iOS 14 TV option. When will that happen. @TELUSsupport @telus support it!

@privatecitizenn @Lumberist @jkenney No risk, no reward. Unless you're on the board of Telus like poor Stockwell Day, getting cancelled won't mean much. And again, you're smart enough to avoid that.

@dr_w83 @SamInYEG Bastards. I'm on a sweet fibre deal with Telus because they botched my fibre install so bad lol