Telus outages and service status in Nelson, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Nelson, including 0 direct reports.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Nelson, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Nelson, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 11: Problems at Telus
Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Nelson, British Columbia
The most recent Telus outage reports came from the following cities: Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Nelson
|
Phone | 1 month ago |
|
Nelson
|
2 months ago |
Community Discussion
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Telus Issues Reports Near Nelson, British Columbia
Latest outage, problems and issue reports in Nelson and nearby locations:
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Blaine Cook (@blaine) reported from Nelson, British Columbia@cjensen On the other hand, I get 20 Mbps off the stock Telus router in the basement from the other side of the second floor, so it's not terrible to start and anything will be an improvement.
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Blaine Cook (@blaine) reported from Nelson, British Columbia@infil00p @doctorow That's not to say that Telus et al won't do what they've done in Nelson and squat on municipal fibre, charging people way over for the privilege of an email address, limited tech support, and I guess a digital TV subscription. They definitely will.
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BEERLEAGUE (@beerleague76) reported from Willow Point, British Columbia@ShawInfo 3rd time internet and cable have been down in 15 days. What a joke. Telus here I come.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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m! (@ntrphl) reportedhow is it that telus internet is still down it’s been over 16 hours
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Joepac17 (@joepac17) reported@TELUS promised a bill credit. Its not applied. 3 calls later. Still no applied. Now I cant get through to solve this. Great service. Remind me why I shouldn't cancel and switch.
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Parmar_Jaininder (@JackMac47644341) reported@w3ndsHere @TELUS @TELUSsupport Yes , it is down for me in Surrey
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MIKE 🆅🅴🆁🆂🅰🅲🅴 🗣💨 (@RealMikeVersace) reported@jodyvance @TELUS @TELUSsupport The most frustrating thing when dealing with customer service is th recording telling you to log in and use the app for your request. Trust me, if the request could be processed through the app/site - I WOULD. YOU THINK I WANT TO WAIT ON HOLD FOR AN HOUR TO SPEAK TO SOMEONE???
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Canadian Oil 🇮🇱 (@oilcanadian4) reported@TELUS can go straight to hell. 20 years, an hour on hold, and still nothing. I hate them. Going to @PatriotMobile I would rather pay a bit more then a support @telus who offshores CANADIAN JOBS for PROFIT
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itsmeforsure(DB) (@yesitismeagainz) reported@PhooeysPhosters I love. We are rural and beats telus crap all to hell....
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Janice Chytra (@daisydexter4) reported@janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.
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Adam Adapted 🇨🇦 (@AdamAdapted) reported@TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good
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Karen Howie (@karenhowie2008) reported@TELUS I keep getting emails from you, including bills, but I’m not a customer and I can’t find any way of letting you know as I can’t log into your portal. Help!!
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chanduuuuu (@chanduuu_cs) reported@Pirat_Nation In March 2026, Crunchyroll confirmed a major data breach involving approximately 6.8 million users following a cyberattack on a third-party support provider, Telus Digital. The breach occurred when hackers used malware to hijack a support agent's Okta single sign-on account, giving them 24 hours of access to Crunchyroll’s internal systems, including Zendesk, Slack, and Google Workspace. Stolen data primarily consists of customer support ticket records, which include full names, usernames, email addresses, IP addresses, and general geographic locations. In April 2026, cybercriminals offered 2 million of these customer records for sale on a specialized forum, with a single buyer reportedly purchasing a bulk set of 1.2 million records. Security researchers have verified that 1.2 million unique email addresses from this sale are now appearing in data leak databases like Have I Been Pwned. The hackers reportedly demanded a $5 million ransom from Crunchyroll to prevent the release of 100GB of exfiltrated data, though the company has not officially confirmed paying it. Crunchyroll is currently facing class-action lawsuits alleging that the company failed to implement adequate security measures and was not transparent enough with users during the initial discovery. While Crunchyroll maintains that its core user database and full financial systems were not directly breached, the exposure of support ticket history means some users' partial payment info or private messages may be at risk.