Telus outages and service status in Nelson, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 0 outage signals in the last 24 hours around Nelson, including 0 direct reports.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Nelson, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Nelson, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 11, 10:20 AM EDT	0	0
Apr 11, 10:40 AM EDT	0	0
Apr 11, 11:00 AM EDT	0	0
Apr 11, 11:20 AM EDT	0	0
Apr 11, 11:40 AM EDT	0	0
Apr 11, 12:00 PM EDT	0	0
Apr 11, 12:20 PM EDT	0	0
Apr 11, 12:40 PM EDT	0	0
Apr 11, 1:00 PM EDT	0	0
Apr 11, 1:20 PM EDT	0	0
Apr 11, 1:40 PM EDT	0	0
Apr 11, 2:00 PM EDT	0	0
Apr 11, 2:20 PM EDT	0	0
Apr 11, 2:40 PM EDT	0	0
Apr 11, 3:00 PM EDT	0	0
Apr 11, 3:20 PM EDT	0	0
Apr 11, 3:40 PM EDT	0	0
Apr 11, 4:00 PM EDT	0	0
Apr 11, 4:20 PM EDT	0	0
Apr 11, 4:40 PM EDT	0	0
Apr 11, 5:00 PM EDT	0	0
Apr 11, 5:20 PM EDT	0	0
Apr 11, 5:40 PM EDT	0	0
Apr 11, 6:00 PM EDT	0	0
Apr 11, 6:20 PM EDT	0	0
Apr 11, 6:40 PM EDT	0	0
Apr 11, 7:00 PM EDT	0	0
Apr 11, 7:20 PM EDT	0	0
Apr 11, 7:40 PM EDT	0	0
Apr 11, 8:00 PM EDT	0	0
Apr 11, 8:20 PM EDT	0	0
Apr 11, 8:40 PM EDT	0	0
Apr 11, 9:00 PM EDT	0	0
Apr 11, 9:20 PM EDT	0	0
Apr 11, 9:40 PM EDT	0	0
Apr 11, 10:00 PM EDT	0	0
Apr 11, 10:20 PM EDT	0	0
Apr 11, 10:40 PM EDT	0	0
Apr 11, 11:00 PM EDT	0	0
Apr 11, 11:20 PM EDT	0	0
Apr 11, 11:40 PM EDT	0	0
Apr 12, 12:00 AM EDT	0	0
Apr 12, 12:20 AM EDT	0	0
Apr 12, 12:40 AM EDT	0	0
Apr 12, 1:00 AM EDT	0	0
Apr 12, 1:20 AM EDT	0	0
Apr 12, 1:40 AM EDT	0	0
Apr 12, 2:00 AM EDT	0	0
Apr 12, 2:20 AM EDT	0	0
Apr 12, 2:40 AM EDT	0	0
Apr 12, 3:00 AM EDT	0	0
Apr 12, 3:20 AM EDT	0	0
Apr 12, 3:40 AM EDT	0	0
Apr 12, 4:00 AM EDT	0	0
Apr 12, 4:20 AM EDT	0	0
Apr 12, 4:40 AM EDT	0	0
Apr 12, 5:00 AM EDT	0	0
Apr 12, 5:20 AM EDT	0	0
Apr 12, 5:40 AM EDT	0	0
Apr 12, 6:00 AM EDT	0	0
Apr 12, 6:20 AM EDT	0	0
Apr 12, 6:40 AM EDT	0	0
Apr 12, 7:00 AM EDT	0	0
Apr 12, 7:20 AM EDT	0	0
Apr 12, 7:40 AM EDT	0	0
Apr 12, 8:00 AM EDT	0	0
Apr 12, 8:20 AM EDT	0	0
Apr 12, 8:40 AM EDT	0	0
Apr 12, 9:00 AM EDT	0	0
Apr 12, 9:20 AM EDT	0	0
Apr 12, 9:40 AM EDT	0	0
Apr 12, 10:00 AM EDT	0	0
Apr 12, 10:20 AM EDT	0	0

April 12: Problems at Telus

Telus is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Nelson, British Columbia

The most recent Telus outage reports came from the following cities: Nelson.

City	Problem Type	Report Time
Nelson	Phone	1 month ago
Nelson	E-mail	2 months ago

Community Discussion

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Telus Issues Reports Near Nelson, British Columbia

Latest outage, problems and issue reports in Nelson and nearby locations:

Blaine Cook (@blaine) reported 35 minutes ago from Nelson, British Columbia
@cjensen On the other hand, I get 20 Mbps off the stock Telus router in the basement from the other side of the second floor, so it's not terrible to start and anything will be an improvement.
BEERLEAGUE (@beerleague76) reported 48 minutes ago from Willow Point, British Columbia
@ShawInfo 3rd time internet and cable have been down in 15 days. What a joke. Telus here I come.
Blaine Cook (@blaine) reported 49 minutes ago from Nelson, British Columbia
@infil00p @doctorow That's not to say that Telus et al won't do what they've done in Nelson and squat on municipal fibre, charging people way over for the privilege of an email address, limited tech support, and I guess a digital TV subscription. They definitely will.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Unacceptable Cherie B (@CherieBeneteau) reported 3 minutes ago
@Savage16May My son cracks up at me yelling operator continuously into my phone. AI never understands my problem. Then I start swearing and it hangs up on me 8 months now still can't get my phone to stop dropping calls and my phone won't switch over to wifi calling. But telus only has AI support.
 PG Lee🇨🇦🍺 (@PG_Lee_80s_Baby) reported 7 minutes ago
Telus just jacked me for $90. I’m almost broke until GST next month. Ugh I went from having $120 to last me until gst. Now to $30. And only working part time. ****
professional sidechick (@sumhotdumbitch) reported 8 minutes ago
Who do I gotta **** at Telus cuz damn that bill ain’t it???? 😭
Mike Chernichen (@MChernichen) reported 9 minutes ago
@jillschnarr Do you feel good about a company that bullies customers to purchase new home security systems by issuing a threat to refuse to monitor the customer's existing system? I received a registered letter today from Telus doing just that. Sounds like I should be talking to the CRTC!
Mieke (@MiekeWasHere) reported 10 minutes ago
@TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.
Techjunkie Aman (@Techjunkie_Aman) reported 13 minutes ago
They didn’t leak passwords. They leaked something worse. Crunchyroll breach: • ~1.2M emails confirmed (subset of a larger dataset) • Third-party vendor (Telus Digital) compromised • Malware → Okta SSO → internal tools exposed (~24h access) Data taken: • Emails, names, usernames • IPs + approximate locations • Full support tickets (billing issues, chats, activity logs) That means attackers know: • Your recent support conversations • Billing disputes or issues • Account activity patterns Enough to send highly convincing phishing. Timeline: • Mar 12 → initial breach • Mar 23 → ~6.8M emails claimed • Late Mar → data sold on forums • Apr 4 → 1.2M verified (HIBP) Crunchyroll says no passwords leaked. But context > passwords. What to do: • Change password (especially if reused) • Enable 2FA (authenticator app) • Check HIBP • Watch for targeted emails/SMS This was a supply-chain breach.
Canadian Oil 🇮🇱 (@oilcanadian4) reported 13 minutes ago
@telus TELUS, you can keep your hold music, I’ve got better things to waste my life on. I want to cancel my internet and my phone...
PEER COMMUNITY HUB, Our Empowerment Zone! 🇨🇦✌️ (@p_communityhub) reported 20 minutes ago
First Quantum Minerals (FM) sees volatile trading pending further copper price discoveries. News: Telus (T) announces new AI-driven customer service initiative to lower operational costs. #News
INKOTNYI mumaraso💪 (@chrismugire) reported 21 minutes ago
@TELUS this is the worst telecommunication company I ever seen in my life
HeyItsCherry (@HeyItsCherrry) reported 24 minutes ago
@jaimepern You'll get better internet with Telus... but their customer service is pretty dogshit - slightly worse than Rogers/Shaw. Call Rogers, tell them you're a telus customer and ask what they'll offer you to switch. Take that, call Telus - leverage it for a great deal.