Telus Outage Report in New Hamburg, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Hamburg, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Hamburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 31: Problems at Telus
Telus is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (10%)
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TV (6%)
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Total Blackout (4%)
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E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Hamburg, Ontario
Latest outage, problems and issue reports in New Hamburg and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Del Raye
(@RayeBrian) reported
@TELUSsupport 6:30 on a Friday night and there is no customer service to fix a Telus problem??? Chat not available and your 310-1212 number says it’s out of service? Sounds about right.
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Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
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Fayek Boek
(@BoekFayek) reported
@TELUSsupport @TELUS MyTelus is down, customer service lines are clogged (2 hrs on hold) AND you email us to say you will be charging your customers credit card fees???!!! 😡 Sorry to say but a move to @Rogers is now a must #telus #badcustomerservice
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Bryan Flynn
(@24Flynn) reported
@TELUSsupport @TELUS called in to customer support, told wait time could be up to 20 mins… it’s been 1 hour 10 mins now, are you out of staff too? Are you going to use people shortage and Covid as excuse too?
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Glenna Cross
(@gacross) reported
@ianhanomansing I sure hope not! As a decades-long Telus customer, this really annoys me!
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Meaghan Murray
(@meaaghaan) reported
@TELUSsupport Hi! I have a complaint about my last call to Telus in August and my bill this month. Was on hold the last 1.5hrs and the call just hung up on me due to the "office now closing" even though it's only 4:40 and it says 7pm online. Would like some help please!
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maria makiling
(@bcmariamakiling) reported
@ianhanomansing Telus Customer Service agreed today to email the monthly bill to me to pay either at bank or on line. No fee. No bank account access.
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Krista
(@KristaS85030035) reported
Long time @TELUS customer charged $50 activation fee. Spent 2 hours on phone only to be hung up on. Tried to email and error message appeared. Terrible experience with @TELUSsupport today.
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Elendel19
(@Elendel19) reported
Wow so @TELUS net income last quarter rose by 39.7% and now I’m getting a notice that they need to start charging a service fee for credit card payments?? 150 million in profit per month isn’t good enough @TELUSsupport ?? Jesus Christ
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Canadagraphs 🇺🇦
(@canadagraphs) reported
I'll be honest. I take personal joy in seeing the entirety of @Telus user base shitting on them. I hope their entire company burns to the ground, and is pissed on while their employees beg for more money from customers they **** over. **** TELUS!