1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Telus
  6. ❯
  7. Kitchener, Ontario
Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 13% Wi-fi (13%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)

Live Outage Map Near Kitchener, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.

CityProblem TypeReport Time
Cambridge Internet 16 days ago
New Hamburg Phone 2 months ago
Kitchener Internet 2 months ago
Cambridge Phone 2 months ago
Cambridge Internet 3 months ago
Kitchener Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • Peter_Muscat
    Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • lorinxoxo
    Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • MichelleOram13
    Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • RyanHauck7
    ↘️🧘‍♂️The Jedi🃏 ↙️ 🛰 Streamer and Creative✍📖 (@RyanHauck7) reported

    anyone else in ontario having issues with cellphone service?? I'm with @TELUS

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @BuildThisHous Hi, to speak with a representative and cancel your account, you can call from US 1-866-771-9666 or *611 from your TELUS phone. Thank you.

  • northsidechad
    Northside Chad (@northsidechad) reported

    @TELUSsupport Hey Telus Support, is there anyone working this account tonight?

  • roblittledotca
    Rob Little (@roblittledotca) reported

    @AwaitingJuno #oaklands #yyj got particularity bad bout 3-4yr back. Garage doors. Ally fences. Hydro/Telus/Shaw service boxes/stores…

  • RonnieZenne
    Ronnie Zenne (@RonnieZenne) reported

    @citynewscalgary I don’t see a problem. We basically have Telus or Shaw right now and after we would have Rogers or Telus so same choice of 2

  • danbattista
    Daniel Battista (@danbattista) reported

    @TELUS @TELUSsupport telus charges Roaming while your in Canada now, zero help from their support team. Horrible.

  • MeganJourney1
    Megan Journey (@MeganJourney1) reported

    Telus: services not working again. Max who is the escalation manager was supposed to follow up a week ago but hasn’t. I have left e messages abs no returned call. How long do you expect me to go without service???????????????

  • Hrbngr_of_btfl
    Gen_Grevious ∞ (@Hrbngr_of_btfl) reported

    Tried switching to a new SIM card and I’m just getting a no service message after a few hours. What’s the deal @TELUS? @TELUSsupport

  • AnanyaSanyal1
    Ananya Sanyal (@AnanyaSanyal1) reported

    Disgusted, disappointed and frustrated with the service of ADT by Telus!! When it was just ADT we had seamless service for 10 years but since we got ADT by Telus, since last 6 months, it's been utter disaster!! Does the company care??# ADT by Telus

  • eelarok
    koralee tonack (@eelarok) reported

    @TELUS your sales person came to my door offering faster internet speed if I signed up for home security service. I said I’d like to think about it. He said…book an appt and you can call to cancel. I called twice to cancel, spent over 2hrs on the phone - just rec’d a $650 bill