Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (23%)
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Wi-fi (13%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Luis
(@juan_tw_4) reported
@LTIkris I just got 20GB for $40 with Fido Canada is the most expensive place for cell plans, but I've noticed that prices are coming down. Even Telus had a recent offer: 30gb for $50
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Lord DS
(@LordDSofCanada) reported
@KyleGunderson Let me tell you about my TELUS experience this month. I’ve called in three times, each being on hold for over an hour before having them hang up on me. When you finally do get through, you get transferred all over for a couple more hours because their automated systems suck.
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Haley Pettigrew
(@Haleyp34) reported
@ericmewhort @TELUS Dang that sucks! Interesting that they didn’t call or anything saying they were having problems . Hopefully u guys get it set up soon!
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Jeremy Omand
(@jeremyomand1) reported
@G5Thind @RE_MarketWatch I just did a deal with a guy that makes under $4k a month working at Telus and he had an $800k downpayment. It's common for Indian families to help with downpayment and finances.
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Rory Ellis
(@_Rory_Ellis) reported
@TELUSsupport hey your website’s chat is broken and the only option it’s giving me is to call an agent, which I can’t do because the sim card telus gave me doesn’t work. can I reach someone through here
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Donny26
(@donny_motz) reported
@TELUSsupport that was just once that I talked to tech support I’ve went to Apple twice they replaced my iPhone 13 the first time Went to a Telus store couple times talked to a back end team twice
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@katheren
(@Katherenfog) reported
I lost a great job recently due to a stroke & was so excited to get a break in world! They 'sold' the deal by saying they knew people could use extra help in winter! Telus only wired our complex within last 2 years & they have given great deals to many in here- so I believed!
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Anwar Abdi
(@RealAnwarAbdi) reported
It’s funny, how @TELUS manager hung up the phone on me, @Rogers how can switch my service to you guys
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@katheren
(@Katherenfog) reported
Just so not right! I told my family I would buy biggest turkey this year! A fresh one we could never afford before! I shopped items knowing I had gift card coming! Telus is huge company & I believed this worker as a rep of them! Just so angry to get set up to fail by telus.
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@katheren
(@Katherenfog) reported
...along ceiling. Drilling & putting a wall modem in. Then 4 am I get phone call that kept ringing until I answered saying my 'home security' system was showing low battery! I never signed up for that service & they were rude & would NOT believe me. Then when I called Telus ...