Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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The latest reports from users having issues in Kitchener come from postal codes N2N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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AnterPreet
(@giftymonu) reported
@elonmusk Hey, can you like run over Canada's telecommunications companies and integrate phone service. Then like hack bell rogers telus so they can't do anything about it. And out of the panic of no networks working step in and save people an average of $600+ yr for home internet & cell?
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𝚜𝚘𝚙𝚑 ♡
(@SophieWedemire) reported
going on a FULL WEEK of no wifi at the house.. WTF Telus 🤬
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Antman 🐜🐜
(@ntman__) reported
from
Burnaby, British Columbia
@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
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Moebius Stripper
(@moebius_strip) reported
Telus does have a live online chat, but you're chatting with a bot, and if the bot can't help you, it asks you for a phone number where it can call you back. Typing I HAVE NO PHONE NUMBER BECAUSE MY PHONE IS BROKEN, though cathartic, was unfruitful.
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kukkieloveschim
(@kukkieloveschim) reported
@TELUS My link is not working.
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David Mayhood
(@dmayhood) reported
wiring. That'll be $105 please. He cannot deal with our business line ON THE VERY SAME CABLE. We'll have to speak to a different Telus, the Telus that deals with business lines. He could not find a phone number for business line service (there isn't one that's public, remember?)
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Ice Cream Dice
(@IScreamDice) reported
Hey @TELUS are there internet outages in Edmonton? My internet has been spotty at best the last couple of weeks and now is down. Just wondering if there's known outages in Edmonton, or I just need to go and reset everything.
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Brandon Potter
(@TheFloofyPoofy) reported
@elonmusk Id have to admit it, We'd be lost if it wasnt for Starlink. Telus and Xplornet have been absolutely god awful and unusable with terrible service. I cant wait for the system to slowly improve so I can start streaming again <3
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Jeff Mascarenhas
(@jeffreym99) reported
@AmyTanMD It's stuff like this that made me and many other doctors cancel our CMA membership. Not to mention selling MD Management and sitting on the money, or selling Practice Solutions to Telus, who are shutting it down after buying a whole bunch of other EMRs.
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David Mayhood
(@dmayhood) reported
has so much static it's unusable. A reasonable assumption is that, while the earlier tech was up the pole hooking up the fibre optic drop, he may have somehow exposed a critical connection to the weather. Spent at least 9h over several days trying to report the problem to Telus,—