Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/03/2025 16:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Kitchener.

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City Problem Type Report Time
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone
CanadaWaterloo Phone

Community Discussion

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • im_ok_ru Ricky Sandhu (@im_ok_ru) reported

    googles apps never works, book apps keep crashing, bmo cant get any transfers correctly, when they don't even have any security plans, telus website is ****, seriously, Canadian consumers get screwed so much compared to american consumers

  • _Swede_ Reid Tanigami (@_Swede_) reported

    Ordered a new phone from @TELUS @TELUSsupport on November 21, Black Friday sale. Site said phone was in stock and would ship in 5-7 business days. Now expected mid-Feb. Telus store may have stock, but have to cancel order and pay current price. Will switch back to @Bell soon.

  • delainea21 Delainea Anderson (@delainea21) reported

    @DmastheG Telus sucks ***!

  • SLShockeyfan Shauna (@SLShockeyfan) reported

    We're having major wifi issues at our house. Telus guy was here yesterday. Another one today. 16 is watching a brain disection on her phone with data. 12 doesn't have data on her phone, so she has a break from school I guess.

  • _Swede_ Reid Tanigami (@_Swede_) reported

    Ordered a new phone from @TELUS on November 21, Black Friday sale. Site said phone was in stock and would ship in 5-7 business days. Now expected mid-Feb. Telus store may have stock, but have to cancel order and pay current price. #telus #nochrismaspresent #backtobell

  • BruceIrwin79 Bruce (@BruceIrwin79) reported

    @TELUS No kidding! Telus internet and cell phone service is horrible and I’m in the big city!

  • googlexrp Walter Black (@googlexrp) reported

    @XRP_intel @Royal_KinGz @sonofdestinyxrp they got me all the way ****** up here. But those plans run you from 65$ (10gb) to 150$ (25+gb). Bell / Rogers / Telus they all manipulated the network chargers from the jump.

  • teslatradeup TeslaTradeUp (@teslatradeup) reported

    @robot I really messed up... I missed the icons drop like an idiot. I'm gonna blame it on Telus for dragging their feet with my Pixel 5 order. Anyways... I'd like to give you money, I know that's all you want. Can we work out something? Cc/ @MKBHD @dbrand

  • im_ok_ru Ricky Sandhu (@im_ok_ru) reported

    bank of Montreal sucks and Telus sucks

  • AB_MD_WarRoom ᴀʟʙᴇʀᴛᴀ ᴍᴅ ᴡᴀʀ ʀᴏᴏᴍ (@AB_MD_WarRoom) reported

    @UbakaOgbogu You need a whole panel for that ****. Check if there's any execs at Telus who have space in their panel schedule.