Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Telus
Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Kitchener, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Internet | 19 days ago |
|
New Hamburg
|
Phone | 2 months ago |
|
Kitchener
|
Internet | 2 months ago |
|
Cambridge
|
Phone | 2 months ago |
|
Cambridge
|
Internet | 3 months ago |
|
Kitchener
|
Phone | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris (@JStanley81) reported from Kitchener, Ontario@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Lorin (@lorinxoxo) reported from Kitchener, OntarioShout out to Telus they got my back we still got service up in here
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John Harris (@JStanley81) reported from Kitchener, Ontario@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris (@JStanley81) reported from Kitchener, OntarioI take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Meagan ☕️ (@meagandoesstuff) reported@TELUSsupport I need to have someone come look at the Telus box that is on my property. I tried contacting the City of RD and they told me to contact you directly - but the number they gave me was incorrect. Help please. :)
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Becky Price (@sunnywaters12) reportedSo I figured out why my satellite wasn’t working. Telus is a 3G network here and my phone was set on LTE. Who knew? Gotta blame somebody, as usual. I get my fair share of blame too.
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Ian Seggie 🌻 (@IanSeggie) reported@CRTCeng Is there a form or email address to fill out to protest against @Telus - @TELUSsupport application to tax customers 1.5% surcharge for those that pay by credit card? We have mandate to keep cell bills down. #Telus is not helping this cause.
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Elestriel (@Elestriel) reported@TELUSsupport I'm trying to port a number but Telus always sends me the SMS verification at like 3AM when I'm sound asleep. Could I please get some help with this?
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Robin Rowland (@rowlandr) reported@TELUSsupport Telus promised a free on demand movie after the northern BC blackout, The movie I chose is on my bill.
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Ashley Zhou (@AshleyBZhou) reported@TELUS The worst company to deal with. Care so little about existing customers. Ignoring support msgs, lie about returning calls. No one should be doing business with you guys
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The Unacceptable Vexx (@KayneVexx) reported@sunlorrie Bell is a neverending shitshow of bureaucracy and customer disservice, as is Rogers. Oddly I've not had any trouble with Telus in over 20 years. I hope I haven't just jinxed that but there it is.
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Tyler (@Air0z) reported@TELUS hello, I'm trying to get a hold of someone to talk to about get a phone on a plan I received in the mail from you guys. I messaged the support page via DM and got no answer....
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Give me the Noble in Medical (@drnick1967) reported@NorthEndRick @Bell_MTS Canadians are being so disgustingly ****** by these damn cell plan providers. Bell MTS you know. Telus has inadequate tower supply. Rogers is a repugnant dominant company. We have no options.
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BCgirl (@BCisGreat) reported@VoiceOfFranky Privatizing health care really, really, really scares me ! and I don’t support TAX MONEY paying private health care providers or corporations. and I DO NOT SUPPORT TELUS HEALTH !!! PAY NURSES what they are WORTH ! and OPEN MORE EDUCATION SEATS !