Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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The latest reports from users having issues in Kitchener come from postal codes N2M.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
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| Kitchener |
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| Waterloo |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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C
(@NoMohr) reported
Waited on phone for 45 min with @TELUS, transferred 4 times when I said I wanted to cancel my TV service and still wasn’t able to do what I wanted to do. Nothing like trying to wait you out, I’m still gonna cancel one way or another!! #stopdodgingme!!
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Qwaz
(@_qwaz_) reported
@FallonioBlack @jakkuh_t @TELUS bro I literally pay $70 a month for 100mbit down, US internet ******* sucks
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Bertrand Thibodeau
(@berthibodeau) reported
@VirginPlus I left your because you lied to me in your emails. You promised me things and never delivered (against Quebec laws btw). But it's okay, I went back to @TELUS and they gave me almost 10x the data for practically that price... I made the right choice leaving you.
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Isiah Amon
(@isiahamon) reported
@TELUSsupport We will be suggesting our external clients to contact Telus support based on this suggestion by your support technician. They advised to notify the person they speak to that this is an IP issue and causing access to a certain website to load very slowly.
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Deborah McCaig
(@damccaig) reported
Anyone else having trouble filing taxes because @CanRevAgency times out at 5 mins but it takes 7-10 mins to receive the passcode? Don’t know if it’s them or @Telus at fault, but someone needs to get their act together. This is infuriating!
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Jason Erwin
(@jasonerwin1) reported
@TELUSsupport is there an issue with Telus Business Connect services in the Fraser Valley
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Questrade
(@Questrade) reported
@vc7281 Hello! Are you located in BC and using Telus? If so, there's currently an issue going on that we're working to fix. As a temporary workaround, please try using mobile data or a different internet network. For more help, please send us a DM. We're sorry for the inconvenience.
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mumababa
(@barbara_rodgers) reported
Hey #telus. I am in Mexico and trying to call Canada. Your chat service is of NO HELP so I am paying $13 per day plus tax for nothing. My calls will not go through, even to you. #teluseaayroamisnoteasy
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ffsgdmt
(@Ripp_Lyg) reported
@FallonioBlack @jakkuh_t @TELUS Well I have 100mbit for ~22€ per month…. **** that
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ken moore
(@kenmoorealberta) reported
Want to know what a monopoly is? I have Telus for my satellite tv service, as well as for my home phone. My high speed internet service is Axia, now owned by Telus. My cell service is Koodoo, owned by Telus. Bell, Telus and Rodgers own everything when it comes to carriers.