Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Allison (She/Her) 🐀
(@FireflyAllie) reported
But my dad was the regional manager for an internet provider for a while, so we always got service upgrades first to test them out. I don’t think getting to use Telus TV first is as helpful as having a foot in the door for a career.
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Jedi Stark ⎊ 🇨🇦 💉💉
(@m3553dup) reported
Hey @Telus, anyway you could manage alerts so I don’t get texts at 2:30 in the morning letting me know my billing cycle has reset? I’d really love to know that kind of ****. You know, so I can sleep at night?
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Rob 👨🏻🤝👨🏾🐶
(@gallarway) reported
@du_vlok @jsitajr @TansuYegen I would take a ‘18 Grand Cherokee over a Telus; any minute of any god damn day.
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Joe
(@treepanda33) reported
@TELUS so you think over a hour and a half is acceptable to wait for help? To be shuffled from one to the next and then forgotten on hold. When customers are loyal you are certainly FAR from loyal back, pathetic customer service, terrible to the core. Still on hold FFS.
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@happyhamers @TELUS I know! I’ve had them to my place twice this year. The techs are great but the service is abysmal.
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@MgtmMoisan @marcedge1 @TELUS And when we actually (rarely) manage to have them restart the modem remotely, think about it. We’re doing half the service call for them, while paying for the service. 🙄
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lshumanitysucks
(@lshumanitysucks) reported
Anyone else's #Telus internet down? My shop on Tranquille dropped out at 3 and didn't come back up. No outages reported. Rebooted everything as well.
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The Brigand
(@Galactic_George) reported
T-DOGS 21-Dec-22 Top Dog (Hi P/L): $HGU Bad Dog (Lo P/L): $SHOP Dog-House (basement): $BTCC.B Dividends 3.91% Cap Gain/Loss -6.14% Trading Costs -0.68% Split a larger Pan Am Silver lot into two PM names. Sold Enghouse (profit) for Telus (dog/yield).
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Mari - Reports bots and abusive behavior. 🌻🤔🌈
(@MgtmMoisan) reported
@CailinasEirinn @marcedge1 @TELUS I had the same. Funny, because I lived in another unit in this building for 7 years and had minimal problems. When they hooked me up here, previously Shaw, I've had nothing but problems.
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Donna
(@happyhamers) reported
@CailinasEirinn @TELUS We have had so much trouble with Telus Optic and in a year we have have 3 teckies here. They have all been great but there's always a problem.