Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Kitchener come from postal codes N2M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/04/2025 12:20

December 04: Problems at Telus

Telus is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone
CanadaWaterloo Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mike0215_snyc M (@mike0215_snyc) reported

    @TELUSsupport I have Telus mobility with 20gb, yet it’s very slow even tho I’ve only used less than 5gb for the month. Why is my internet connection so slow? Help. I rely on this for my business

  • fende2k Fendi (@fende2k) reported

    Telus service gets worse each month

  • peggypoohkathy 𝐾𝑎𝑡ℎ𝑦 (@peggypoohkathy) reported

    This is absolutely unacceptable! What’s the problem? Do you want me to call and sit on hold for 2-3 hours?! This is costing Telus money.

  • red_sonja_ Red Sonja (@red_sonja_) reported

    @TELUS "TELUS offers a $20 monthly discount on...consumer smartphone plans. If you are deaf, deaf-blind or hard of hearing and do not require standard TELUS voice service...eligible for a discounted mobile service plan." 500 error

  • euph312 Paul Routledge (@euph312) reported

    So its the year 2022 and it takes 24 hours from a #BellMTS customer (my parents) text to get to me, a #Telus customer!?!?! #cellphone @TELUSsupport This also happened a few times w/ my contacts who use another provider.

  • GrtCdnNeckbeard Y2KNW 🇨🇦 (@GrtCdnNeckbeard) reported

    My Samsung Galaxy J1 is obsolete as of July 1 as Telus turns down 3G service. This will be the second phone I've owned that's outlived its service. It's also like $170 for a 5g phone I really don't wanna spend...

  • danie_soto03 Danie(la) (@danie_soto03) reported

    Is anyone having dropped calls and horrible service from @TELUS @TELUSsupport ? #telusissue #iphoneuser

  • sasha_pianist Alex Uspenskyi (@sasha_pianist) reported

    @TELUSsupport I am billed for the service that I didn't purchase from Telus. My account #6046240303

  • MargolisChuck Chuckylucky 🦄 (@MargolisChuck) reported

    @seanorr @TELUS i would have a couple meltdowns and i've got **** tight- housing, food, bills paid, etc ugh

  • peggypoohkathy 𝐾𝑎𝑡ℎ𝑦 (@peggypoohkathy) reported

    @TELUS my condo was just equipped with optic fiber and I have 2 Wi-Fi independent leads installed by your technicians. Yet, I have next to no Wi-Fi. What’s up with this frustrating dis-service?