Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Election Watcher
(@CdnElectWatch) reported
@dockevinmcleod @TELUS Yeah - it's cheaper for big telecoms to employ more service agents and charge reasonable prices only to people who call every year or two than to have competitive pricing for all. I switched to CanCom after getting tired of the Shaw/Telus game. $30/mo for internet. No regrets.
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Gary lgn 🇮🇪🇫🇷
(@gary187432) reported
@EilisOHanIon So in Cork, Telus international who are stripes subcontractor for customer service will be doing the same I reckon, like with Airbnb
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Martin B
(@MrMBlackmore) reported
@TELUSsupport still no internet this morning in north Vancouver after a power blip last night at 9:30ish. Modem looks fine, all greens. But no wifi or wired service. Telus fibre.
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Sammy
(@electraglide67) reported
Is Telus internet down in Agassiz
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Ryan S.
(@wrythink) reported
Nearly 20 years as a @bell Mobility customer and I have had it. Constant plan increases, loyalty "discounts" still $20/mo above basic plans elsewhere. Anyone have deals or referral codes for Telus/Koodo/Public they want to share? I would consider Virgin as well (owned by Bell)
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Bruce Barabonoff
(@bruce_203) reported
@alanfryermedia @fedUpJess @TELUS Like West Jet or SiriusXM or the worst of all Bell Then they say you can do it online. 😡😡😡
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Cassie Chapman-Moore
(@cassandroula) reported
@TELUSsupport what's the number for ADT by Telus tech support? Can't find it on the site. Thanks!
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Jean-François Mezei
(@jfmezei) reported
@Bryson_M However, if the policy were truly to have 4 facilities-based competitors, then the Bell-Telus out-of-wedlock network sharing relationship should have been banned especially as the 2 lovers won’t release details of their contract which likely have price-matching agreement.
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LaMoMo
(@HeidyMo) reported
Had a call w/@TELUS @TELUSsupport team this morning. Very helpful. However, there seems to be a disconnect w/info listed on my acct online vs what the rep sees on file causing more confusion. Something to look into please so as to have better service moving forward.
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Auntie Ali
(@Quea_Ali) reported
@alanfryermedia @TELUS yep our big 3 have horrible customer service because they can get away with it. they all charge the same prices so haha jokes on you consumer go ahead and switch we're good.