Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 03/21/2026 00:55

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.

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City Problem Type Report Time
CanadaCambridge Internet
CanadaNew Hamburg Phone
CanadaKitchener Internet
CanadaCambridge Phone
CanadaCambridge Internet
CanadaKitchener Phone

Community Discussion

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • quarantinebeat 🔥The Airborne AuntyPha🔥@quarantinebeat@zeroes.ca (@quarantinebeat) reported

    @Northern_Health is this a telus service?

  • lberg1969 Linda B (@lberg1969) reported

    @CTVNews Telus is charging 1.5% if a customer pays their bill with a credit card. This was a new added fee, that started in 2022. More $ for the corporate giants.

  • UrGirlSaigon Cookie Monster's Ex (@UrGirlSaigon) reported

    And joke is, I been with @TELUS since they bought clearnet since 1996!! You’d THINK these mfs would treat their loyal clients well but nooooope! They find more and more ways to nickel & dime their customers… like that wack *** 1.5% credit card processing fee. HATE @TELUSsupport

  • moodyangela Synthetic Animals (@moodyangela) reported

    @Vickietorious Wtf Isn’t it also charged extra if you use a credit card? Or is that just Telus?

  • anthony126456 Will sookram (@anthony126456) reported

    TELUS customer service sucks!!!!!!! I cancelled my service and there is a refund. They are not sending it, called them but cannot get anyone and online service doesn’t help either!!!! NEVER Telus again!!!!

  • MacMcGregr Mac (@MacMcGregr) reported

    @TELUS @TELUSsupport I’ve been on hold for over an hour on your customer support line. Is there anyone there?! Also - at this point, calling it a customer support line seems a bit misleading, don’t you think? #telus #sos

  • rolypolyistaken Roly Poly (@rolypolyistaken) reported

    .@chatrmobile your company makes it so hard to pay for the service. I just want to give you my money. Why ? Should I go to @TELUS ?

  • CindyCavanagh2 Cindy Cavanagh (@CindyCavanagh2) reported

    @telus purposely muting & not answering calls for 2 weeks, @MLA_Danielle @shaw not legal! Neither is giving customer cost & changing. Me!

  • CarlosMccfilms Carlos Mcc (@CarlosMccfilms) reported

    @TELUS not sure how you've been getting away with charging people while they wait for their sim card to arrive. Found out today while waiting for my new sim card to arrive I was getting billed even though I can't even use any of my features or service.

  • _Rewhan Simply Having An Undertow Shitscram Lime (@_Rewhan) reported

    Yes, TELUS does this ALL the time. They're literally the worst for it, too.