Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 03/25/2026 04:35

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaCambridge Internet
CanadaNew Hamburg Phone
CanadaKitchener Internet
CanadaCambridge Phone
CanadaCambridge Internet
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • itsmegracel Grace Lanuza (@itsmegracel) reported

    As a company who has said they support #entrepeneurs especially #women entrepreneurs @TELUS @TELUSsupport I need answers. A technician coming into my home & saying “I don’t know” isn’t acceptable.

  • effy_terry Organize That (@effy_terry) reported

    @TELUSsupport Carlos a manager from Telus just called me and offered me a $25 credit for the 3 hours it took for “me” to come with a solution to this issue. I told him no thanks.

  • ClintSteer Clint Steer (@ClintSteer) reported

    @notontvotoole Yesss! Preach, Dan! I hate @Bell for all the years of shitty service I have received from them and your firing might just put me over the top to make the change. Hey @Telus, gonna be a free agent soon, what ya offering me?

  • AWambezi Arturo Wambezi (@AWambezi) reported

    @notontvotoole Anyone under the impression that Bell gives a **** about anyone, especially its employees, is delusional. @CRTCeng needs to start doing their job looking after the public interest. Bell, Rogers and Telus are hindering our Country's progress and distracting with fluffy PR.

  • InvestorsFriend InvestorsFriend Inc (@InvestorsFriend) reported

    Bell, Rogers and Telus not only received a total of $221 million in Emergency Wage Subsidy money while remaining highly profitable and paying dividends but also hid the amount from their shareholders as "immaterial" #CanadianCorporateWelfare #CorporateCowards

  • fosbrooke foster brooke (@fosbrooke) reported

    @sqwabb @TELUS Never answer a ringing pay phone. I did, on Granville St a few decades back. Was a guy asking how I was built and if I was interested in boxing him around. I played along for a couple minutes until his breathing got heavier then hung up.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @Water_Steve @PrivacyPrivee From what I see online, and only online from people caught in Sim Swaps, Telus is likely the worse CellCo out there. Of the Telus Brands, Koodo and Public Mobile (mobile for poor people, lack of better word) *appears* to be the worse.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @montezumachavez From what I see of "poor" people that got defrauded & losing 1,000$ or so dollars, Telus brushes them off as too bad. But, there have been high profile cases of an entire well-to-do families losing all their $. The outcome is not known. So chances are it was settled out of court.

  • BrianFairbroth4 Brian Fairbrother (@BrianFairbroth4) reported

    Wow #Telus @TELUS 2 hours on hold for support with no answer. You force us to migrate from TELUS email to GMail and it doesn’t work with Apple mail on a Mac and we can’t get help! I bet Shaw Cable loves it.

  • bgftgy31 BGFTGY (@bgftgy31) reported

    @telus, and @TELUSsupport you expect me to pay my bill on time. Tv boxes crap out an they were replaced yesterday, then no wifi so called. Wi-Fi lasted 20 minutes wtf. On hold 15 minutes and counting