Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Christian
(@CrankyBear7) reported
@StoichioGuy @smo49key @TELUS Seems the need to be part of the pack when Rogers went down
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Raphael Sheikh ✪
(@_SheikhNBake_) reported
@Ammarrshaikhh Telus your problems #Telus #Tellusyourproblems
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Dave hurrie
(@dave_hurrie) reported
@TELUSsupport Telus is terrible. Here in BC channel 800 CBC sound breaks up constantly Un watchable They won't fix it
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Mr Sparky
(@1976Sparky) reported
@trustednerd @TELUSsupport @TELUS There is **** and bugs on your floor - surprised they didn’t just leave. What with your noxious odour and vile attitude and belief that by chopping your tiny **** off your now a woman. No Johnny boy your just a man with no **** and a man cave that’s sealing itself shut. Hahaha
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{{ Gobinath.Mallaiyan }}
(@gobinathm) reported
but they keep telling we will report to a higher team and then they terminate the conversation (Basically escape). Kudos to @FreedomMobile your loyalty team managed to make me think of Moving to other network like bell / telus
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Alex Delle Grazie
(@dgzie_) reported
@EssaHoy @TELUS @TELUSsupport Everyone I know has been having issues. It’s not just Telus
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Nuff Said
(@NUFF_SAID416) reported
@Durhamgirl7 @CTVToronto I have service .. I am with TELUS and it has been the only company I have not had issues with. I even have service when most others do not... been with them now for almost 20 years
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Nate
(@ToastedP3ANUT) reported
@TELUSsupport Might be time to start handing out some monthly contract discounts to your customers, @TELUS has been down a lot this year, it’s ridiculous especially considering what Canadians pay annually for your services. Gouge us and provide half assed coverage. #telusoutages
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Ammar
(@Ammarrshaikhh) reported
Finally Telus fixed up the issue. Lost service for a damn hour and a half …
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ANYL⁷🇵🇸🧈
(@LVYoungForever) reported
KH*LID NI BANGANG KE BANGANG..DR KH*IRUL DH CKP THE DATA FROM KKM XDE SAPA ORG BESAR YG TRYING TO MESS WITH..DIA STILL NK CAKAP DATA2 NI TAK REAL TAK TELUS *****???? 😫✋🏻 U DONT WANT PPL TO SAY STUPID THINGS TO YOU BUT YOU YOURSELF JUST SHOWED YOUR OWN STUPIDNESS.......