Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and tv.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 09: Problems at Telus
Telus is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (56%)
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Phone (19%)
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TV (9%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, Waterloo and New Hamburg.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Phone | |
| Cambridge |
Internet | |
| Waterloo |
Phone | |
| Waterloo |
||
| New Hamburg |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer
(@NurseGingerJen) reported
First time in my life I can say @TELUS sucks.
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Skinny Genes Foundation
(@smardiac) reported
@TELUS I am setting up an online silent auction to raise money for a Scholarship I've set up in my Dad and Uncle's name. If by chance you read this and have anything you'd be willing to donate, that would mean the world to me. I'd love your help in my mission to reduce these tragedies.
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Victoria Joss
(@VictoriaJoss) reported
@wakeuprichmond1 Do you have Call Control? A free service with Telus.
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Dina Jones
(@DinaJon60818043) reported
Bell, Rogers, and Telus collectively took more than $240 million from the Canada Emergency Wage Subsidy (CEWS) — that's almost a quarter-billion dollars. In the same breath, Telus increased their payouts to investors, while Rogers ruthlessly cut jobs. Bell said, "Why not both?".
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Tanis Miller
(@tanis_em) reported
Oh wifi, how I miss thee. I live in an area that doesn’t have strong enough cell service to use data for any internet yet @telus keeps calling and asking me to use their cellular internet. HOW ABOUT YOU PUT A TOWER WHERE I CAN USE IT, TELUS. No Internet makes me cranky.
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John_D_Nguyen(one tru Anu RA)
(@JNcustoms) reported
from
Surrey, British Columbia
@TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.
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Skinny Genes Foundation
(@smardiac) reported
@TELUS As a BC based nonprofit, I would love if Telus could donate something to my auction! I have everything from gift certificates to local shops, to game-worn and autographed NHL jerseys. Can Telus help? Being #heartmonth, that would be amazing for all to see Telus support this cause
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Bex
(@Medibrat) reported
I know it's this end, because if I disconnect from my wifi and use my cell data (also ridiculous because @TELUS also cannot provide reliable cellular service), that works.
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Kam
(@kamhammad) reported
@TELUSsupport what do I need to do to get some service for new account? This is for Business. @TELUS does not seems to care for new business.
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Oilers John 🇨🇦 ✈️
(@OilersJohn) reported
Why is @telus so horrible at listing games on the guide on the NHL Centre Ice channels? @TELUSsupport