Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Slothlovechunk
(@James57760899) reported
I don't appreciate being ambushed with a sales pitch as I enter my apartment building. "No thank you" apparently wasn't enough. I don't give a **** if fiber is in my building. I don't give a **** if you're offering me a deal. "No" should have been enough. **** Telus. #telus
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Jim Wallingford
(@jwallingf) reported
Tried to contact Telus home support. After staying on the phone listening to it ring for over 6 minutes I got bored and hung up. Funny how the bills arrive on time and they expect to get paid on time but, if one needs help, radio silence. Was thinking of signing up. Not now!
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Jim Wallingford
(@jwallingf) reported
My mistake. It was the Telus billing department that was closed. Support is open virtually 24/7 except for rare times when they are closed for a couple of hours for maintenance.
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Krys
(@TaintedVampyre) reported
I still don't understand how my @Bell service was affected by the @TELUS outage in #NorthwesternBC #ELI5
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Kirsten Hume Scrimshaw
(@Kirsten_Hume) reported
@nrusse @TELUS @PrivacyPrivee This is a problem with lots of organizations! I got a call from a blocked number asking me to confirm my identity by sharing my personal info regarding kids’ passports, but I had no way of knowing it was legit. (Turns out it was, just came across as super-phishy.)
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Amanda Follett Hosgood
(@amandajfollett) reported
In their brief response, Telus said 911 was “not affected.” That’s true, but only if you could get a call out — made somewhat easier by an emergency feature that bumps calls from Telus phones over to other available networks. But it was certainly not a guarantee.
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Dan Robinson
(@RobinsonErgo) reported
@telus @TELUSsupport @LedcorGroup your team just vacuum truck cleaned wiring conduit in front of my house. Killed our internet/phone. “Can’t be us”. “Not our problem”.
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Al Dawson
(@dawsonalan) reported
@TELUS @TELUSsupport @TELUSBusiness I have been having issues with the service I have been getting from every level of team member at Telus and no resolution!! This has been going on since January. Someone PLEASE HELP ME!! #haveachancetomakeitbetter
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Darkseid
(@PejZand) reported
@AlirezaNader @amiretemadi @TELUS As bad and deplorable this is, it doesnt answer why regular int'l media has mostly been ignoring the Iranians' struggle and #IranProtests for years? Aside from the rare, token 1 minute reports, that is.
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ValueNotDeadYet
(@ValueNotDeadYet) reported
@WTIBull @Tsxman Dude why would I buy PSK? Stock was always stupid expensive, then it comes down like oil does in the crash … at that rate buy a midstream or just buy a Telco, you get *** and less downside. Telus raised their *** like 7%/yr for like 10 years in a row or something…