Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Kitchener come from postal codes N2M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/28/2025 16:15

December 28: Problems at Telus

Telus is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone
CanadaWaterloo Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • parogy1 Kathy Dawson (@parogy1) reported

    @AHS_media @YourAlberta Working with Telus... huge part of the problem right there. @TELUSHealth

  • StonePathExplo1 Amy Stone YT 🇨🇦 (@StonePathExplo1) reported

    @TELUSsupport is Telus down or something in the GTA Ontario? I’m on wifi but my “Cell service” says “Searching”

  • TheoHsieh Theodore Hsieh (@TheoHsieh) reported

    @TELUSsupport ive been on the phone waiting for 30 minutes to talk with a rep from custom security services regarding being locked out from my telus security app. Can you help? Hard to imagine if this is the response time i would be getting if someone were to break into my place.

  • Jaebrdns jae❄️ (@Jaebrdns) reported

    did Telus just eat ****

  • kgingeri Karl Gingerich (@kgingeri) reported

    @telus is there a problem with service in southern Ontario?!

  • VanCityVeinot Brad Veinot (@VanCityVeinot) reported

    Make that 3 times in one night. @TELUS you’re the WORST ISP in #BC.

  • MoMacks Mo Mack's (@MoMacks) reported

    @CBCMontreal Not to mention the astronomical prices of their service in general even in the city to create equality between rich and poor kids internet access. Telus,Bell& Rogers have monopolized the market, so no competitive pricing, no product development &no improvement of service.

  • Justin1Fleming Justin Fleming (@Justin1Fleming) reported

    @TELUS wtf I have to use my damn crappy @cogeco wifi now !! What’s goin onnn ? - Burlington

  • courtney_xo95 Courtney willett (@courtney_xo95) reported

    @TELUS my service is down!!! What’s going on?? @TELUSsupport

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @brand_oh Denial of essential telecom service for having an Indian Status Card. It keeps getting worse & worse. Hope you can file a human rights complaint. This is up there with Telus denying service in the 867 area code (Majority of pop is aboriginal/FN). #CRTC