Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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TheMadPhantom
(@TheMadPhantom1) reported
@TELUSsupport thanks Team Telus. After being a customer for years, getting hung up on three times last week, a great guy (Mike) from Richmond phoned me this week to upgrade my plan. When I told him just the plan, no phone, he told me he couldn’t help me and to go visit in person
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Bruce Shearer
(@roystonbruce) reported
@TELUS Would love to! But the fibre service is on either side of our subdivision, not in it. Have crappy service instead. Might actually have to go toShaw!
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DMC
(@dcav80) reported
@35Ayres @Rogers I got my wife the iphone 12 pro max from @FreedomMobile Waived the fees 0$ down 20GB unlimited talk text etc Best deal and i got the phone same day in mid DECEMBER Roegrs Telus Bell don't care about their customers
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Declan Regan
(@mrdeclanregan) reported
@KMal_T8N @OneMorePatch My Telus Hub is actually not bad for download but there’s no unlimited option. Two kids and gamers will eat through that quickly.
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Shane Nilsson
(@shanenilsson) reported
@SamsungCanada I reached out to livechat and they said they had no idea what I was talking about and couldn't help me. Is there a general shortage of devices in Canada or maybe it is a @TELUS issue instead?
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Bob Holowenko
(@ve7wnk) reported
@jasonmanning Oh, well, hello there only other person I know who used it! I grew up in a small market and cable FM gave me access to stations hundreds of KMs away. TELUS TV has a pretty damn good line up, but lacks the feeling of using a real tuner to bring it in.
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David J Foley
(@Miradart) reported
@TELUSsupport Cat got your tongue? I've done the DM thing with TELUS people - as you know. They've basically told me to pound sand - but 'nicely'. NMD. I didn't ask for Google, now you guys won't lift a finger to make sure a customer stays happy. One with a future of MUCH more data use too.
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David Hicks
(@ALL_CAPS) reported
@Silver_hand @ryanwright Just remember: Bell/Rogers/Telus will probably cry to their CRTC daddy and try to regulate Starlink into the ground despite having decades to get their **** together and stop under servicing rural/northern Canada.
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Meghan Valli (she/her)
(@Caution2010) reported
@steeletalk @TELUS If someone is trying to contact your for an emergency from police etc.. it will not got through. Can create a problem especially for those who only have cell phones. It’s a good idea but it has drawbacks as well.
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tiana
(@tiana48863909) reported
@TELUSint @tsx_tsxv **** you telus