Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ron Patenaude
(@RonPatenaude1) reported
@yonkojohn Canadians have the power to stop this, look what a few hundred Truckers can do to ruffle Trudeaus feathers! Canadians please cancel Telus for spying on us, use cash to **** the banks and for Gods Sake cancel your Cable and stop watching CBC, CTV and Global! Cancel them!
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Steve.R.Austin
(@Steve_R_Austin) reported
@CTVNews Seems Freedom Moble is at issue as the 4th carrier in Canada. Lol Koodo and Public Mobile are owned by Telus. Fido, Chatr and Rogers wireless is owned by Rogers. Bell owns Bell mobility, Virgin mobile, Lucky mobile and Bell MTS. 711 Speakout is Ztar on Rogers as 3rd party.
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不在
(@sryispam2much) reported
**** you telus
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Captain Manicotti
(@WDrummer1972) reported
Not including taxes and insurance, what’s the worst value for your money? I’ll go first. @telus #CanYouHearMeNow!?
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Barindo
(@Barindo6) reported
@TELUSsupport Today I called Telus customer support to resolve a billing issue. I talked with two representatives in Toronto and was shocked with customer service representatives arrogance. They demonstrated that they do not care for customer service. It is time to find another provider!
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Jandy Salmon (she/her)
(@jandjsalmon) reported
Hey @TELUS - your Customer Service is atrocious. Been trying to move our service to our new house and have been on hold for over FOUR HOURS. Any chance of retaining us as a customer is completely gone. #SwitchingToShaw (@shawinfo got us all hooked up during the 4hr wait with you)
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Unacceptable Chinese Гордон 👨🏻🧏🏻♂️👂🏻🦻🏻
(@CggGordon) reported
from
Edmonton, Alberta
@TELUSsupport Not happy with you Telus. You are losing my support fast.
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𝐈𝐍𝐓𝐄𝐑𝐍𝐄𝐓𝐅𝐑𝐈𝐄𝐍𝐃™
(@JETTAEXECLINE) reported
so this works 100% but your phone provider may not recognize the device and thus the activation step will fail. in my case telus refuses to recognize the idea of an iphone 5 running iOS 8.4.1 in 2022 so it's back to 10.x =(
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Olivier Contant
(@OContant) reported
@TELUS @TELUSBusiness Tried to order new mobile lines for our subsidiaries in Canada, but faced awful wall of incompetent and outrageous overseas Call Center Agents. You can't make it worse ! This is extremely bad and unacceptable ! Our lines are moving to Bell Mobility.
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Olivier Contant
(@OContant) reported
@TELUS You don't desserve any clients if you don't fix this outrageous customer care situation. Your agents are ripping you off, by not doing their job, putting people on hold for ever, or transferring line back in the queue. The level of incompetency ... This is ridiculous.