Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Kitchener, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Internet | 18 days ago |
|
New Hamburg
|
Phone | 2 months ago |
|
Kitchener
|
Internet | 2 months ago |
|
Cambridge
|
Phone | 2 months ago |
|
Cambridge
|
Internet | 3 months ago |
|
Kitchener
|
Phone | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
-
John Harris (@JStanley81) reported from Kitchener, Ontario@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
-
Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
-
John Harris (@JStanley81) reported from Kitchener, Ontario@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
-
Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, OntarioShoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
-
Ryan Leys (@ryanleys2) reported from Cambridge, Ontario@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
-
John Harris (@JStanley81) reported from Kitchener, OntarioI take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
-
Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
-
John Harris (@JStanley81) reported from Kitchener, Ontario@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
-
Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
-
Scott Shannon (@Shanny684) reported from North Dumfries, Ontario@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
-
Lorin (@lorinxoxo) reported from Kitchener, OntarioShout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Bev Bursey (@bcb490) reported from Massey Drive, Newfoundland and Labrador@yvonneparsley I would be calling Telus on him and my neighbors to cancel their service. His aggressiveness is totally unwarranted anywhere. I know he has a job to do and a living to make but not need to harass you
-
David Gluzman (@D4V) reported@IANRHARDING @TELUS Have I said this to you before? Because I say exactly the same thing! Problem is, most people HATE writing, or think they don’t know how. Writing is such an important skill, especially as a designer.
-
Sharon Hunt (@sharon_604) reported@TELUS @TELUSsupport as a 30 year customer was hoping you would be smarter than to start charging for credit card. I will now start paying by cheque which will increase your processing cost far above what you pay in credit card fees which allow you efficient receipt of funds.
-
Todger Strunk (@WaxEBuildup) reported from Toronto, OntarioZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
-
Karen (@ksavvy31) reportedAm I reading this @TELUS email correctly. They are now charging 1.5% if you pay by pre-auth credit card. so for me that will be about $3.25/mth on top of all my services That are already outrageous. Um, what a ****** business plan. Def. Not pro customer service!! #telus #nope
-
Elendel19 (@Elendel19) reportedWow so @TELUS net income last quarter rose by 39.7% and now I’m getting a notice that they need to start charging a service fee for credit card payments?? 150 million in profit per month isn’t good enough @TELUSsupport ?? Jesus Christ
-
jen "redefining normal" hill (she/her) (@jenhill) reportedCalled @rogers to +US texting. Did the “call me back” opt. Wait time 20-30 mins. An hour & 40 min later I get the call back, “Please press 1” Press 1. “We’re sorry. Our office is closed” —literally called me back just to hang up on me!! Hey @TELUS what cha up to tonight?
-
Kyle Georgeneau (@KyleGeorgeneau) reported@TELUSsupport 1 hour wait time! I'm shocked! Hey Telus, I was incorrectly billed for US data even though I was not in the US. Please fix.
-
mofongo con carne (@acidwashjorts) reported@TELUS I had to ask two of your alarm salesmen to stop talking and get off my property for the second time this summer and you're losing me for a customer if I have to do it again. The aggressive door-to-door pitch is pretty pathetic for a company of your size
-
SheldonCarl (@SheldonCarl60) reported@Isuckatpicking @TELUSsupport @TELUS Thank you. I thought it was illegal to use these service charge techniques. Defeats the purpose of my Air-miles program.