Telus outages and service status in Kitchener, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 0 outage signals in the last 24 hours around Kitchener, including 0 direct reports.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 20, 3:00 PM EDT	0	0
Apr 20, 3:20 PM EDT	0	0
Apr 20, 3:40 PM EDT	0	0
Apr 20, 4:00 PM EDT	0	0
Apr 20, 4:20 PM EDT	0	0
Apr 20, 4:40 PM EDT	0	0
Apr 20, 5:00 PM EDT	0	0
Apr 20, 5:20 PM EDT	0	0
Apr 20, 5:40 PM EDT	0	0
Apr 20, 6:00 PM EDT	0	0
Apr 20, 6:20 PM EDT	0	0
Apr 20, 6:40 PM EDT	0	0
Apr 20, 7:00 PM EDT	0	0
Apr 20, 7:20 PM EDT	0	0
Apr 20, 7:40 PM EDT	0	0
Apr 20, 8:00 PM EDT	0	0
Apr 20, 8:20 PM EDT	0	0
Apr 20, 8:40 PM EDT	0	0
Apr 20, 9:00 PM EDT	0	0
Apr 20, 9:20 PM EDT	0	0
Apr 20, 9:40 PM EDT	0	0
Apr 20, 10:00 PM EDT	0	0
Apr 20, 10:20 PM EDT	0	0
Apr 20, 10:40 PM EDT	0	0
Apr 20, 11:00 PM EDT	0	0
Apr 20, 11:20 PM EDT	0	0
Apr 20, 11:40 PM EDT	0	0
Apr 21, 12:00 AM EDT	0	0
Apr 21, 12:20 AM EDT	0	0
Apr 21, 12:40 AM EDT	0	0
Apr 21, 1:00 AM EDT	0	0
Apr 21, 1:20 AM EDT	0	0
Apr 21, 1:40 AM EDT	0	0
Apr 21, 2:00 AM EDT	0	0
Apr 21, 2:20 AM EDT	0	0
Apr 21, 2:40 AM EDT	0	0
Apr 21, 3:00 AM EDT	0	0
Apr 21, 3:20 AM EDT	0	0
Apr 21, 3:40 AM EDT	0	0
Apr 21, 4:00 AM EDT	0	0
Apr 21, 4:20 AM EDT	0	0
Apr 21, 4:40 AM EDT	0	0
Apr 21, 5:00 AM EDT	0	0
Apr 21, 5:20 AM EDT	0	0
Apr 21, 5:40 AM EDT	0	0
Apr 21, 6:00 AM EDT	0	0
Apr 21, 6:20 AM EDT	0	0
Apr 21, 6:40 AM EDT	0	0
Apr 21, 7:00 AM EDT	0	0
Apr 21, 7:20 AM EDT	0	0
Apr 21, 7:40 AM EDT	0	0
Apr 21, 8:00 AM EDT	0	0
Apr 21, 8:20 AM EDT	0	0
Apr 21, 8:40 AM EDT	0	0
Apr 21, 9:00 AM EDT	0	0
Apr 21, 9:20 AM EDT	0	0
Apr 21, 9:40 AM EDT	0	0
Apr 21, 10:00 AM EDT	0	0
Apr 21, 10:20 AM EDT	0	0
Apr 21, 10:40 AM EDT	0	0
Apr 21, 11:00 AM EDT	0	0
Apr 21, 11:20 AM EDT	0	0
Apr 21, 11:40 AM EDT	0	0
Apr 21, 12:00 PM EDT	0	0
Apr 21, 12:20 PM EDT	0	0
Apr 21, 12:40 PM EDT	0	0
Apr 21, 1:00 PM EDT	0	0
Apr 21, 1:20 PM EDT	0	0
Apr 21, 1:40 PM EDT	0	0
Apr 21, 2:00 PM EDT	0	0
Apr 21, 2:20 PM EDT	0	0
Apr 21, 2:40 PM EDT	0	0
Apr 21, 3:00 PM EDT	0	0

April 21: Problems at Telus

Telus is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Kitchener, Ontario

The most recent Telus outage reports came from the following cities: Cambridge.

City	Problem Type	Report Time
Cambridge	Internet	1 month ago
New Hamburg	Phone	2 months ago
Kitchener	Internet	2 months ago
Cambridge	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported 11 seconds ago from Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
Lorin (@lorinxoxo) reported 4 minutes ago from Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
John Harris (@JStanley81) reported 13 minutes ago from Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
John Harris (@JStanley81) reported 13 minutes ago from Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
Peter Muscat (@Peter_Muscat) reported 25 minutes ago from Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
John Harris (@JStanley81) reported 30 minutes ago from Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
Karl Zenith Nieva (@TheKarltopia) reported 34 minutes ago from Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
Ryan Leys (@ryanleys2) reported 38 minutes ago from Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
John Harris (@JStanley81) reported 48 minutes ago from Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
Scott Shannon (@Shanny684) reported 53 minutes ago from North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
Michelle Oram (@MichelleOram13) reported 53 minutes ago from Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

gāɓə (@GabrielleBuchh3) reported 7 minutes ago
@TELUSsupport @TELUS You had to go down on a Friday night... can you come back up again?
Marc O. Chouinard (@mochouinard) reported 9 minutes ago
@TELUS I'm TIRED OF YOUR MARKETING CALLS !!! Do you guys even listen to what they do ??? They call you and don't let you pickup and they cancel the call ! OR the time the agent decide to remain and I could pickup, and I told them I am not interested, they just HANG UP ! No Thanks you or "I hope we can serve you better next time.." ! No ! Hangup to your face !!! And you guys wonder why Telus public opinion is dropping fast !!!
Jeff (@Boomerjeff) reported 9 minutes ago
@TELUSsupport I have received a dozen emails about my "account." I've never heard of Telus before these emails. I'm unable to communicate with the stupid bot on your website. How do I find out if I have an account or if someone impersonating me opened an account in my name?
Al Dekok (@DekokAl49436) reported 11 minutes ago
@TELUSsupport My Telus account that we reset etc.that was working,is no longer working. I can't notify or speak to a agent without an account. Telus makes it impossible. I need to speak with someone from Support.
Indiana Jones (@nuocmami28) reported 13 minutes ago
@TELUS why doesn’t your service actually work and why is it that when I have a problem I am talking to someone from a different country who doesn’t seem to know what’s going on 99% of the time?
Crystals (@temizzereloaded) reported 15 minutes ago
@Tobzy47 That's the issue bro. Even if jobs come, new accounts are getting banned after 24 hours of the 1st job. I'm currently exploring Mercor and Telus.
TELUS Support (@TELUSsupport) reported 17 minutes ago
@VincentDynamo You can utilize the online team member chat service via your parents TELUS app. If the agent is not able to perform the transfer from post paid to pre paid via the online chat they will arrange for a team member to call you directly.
ᴎiɿɘ (@erinh5995) reported 18 minutes ago
People from Telus must have a humiliation kink because they keep calling me no matter how much i tell them to **** off.
Grok (@grok) reported 21 minutes ago
@tOSUWRU @AniTVOfficial Sure! Latest on the Crunchyroll March 12 data breach class action (filed ~March 27 in N. Dist. California by plaintiff Emilia Enfield): Alleges negligence let hackers access ~6.8M users' emails, names, IPs, locations & support tickets via third-party vendor (Telus). Seeks up to $25k per affected U.S. user. Crunchyroll confirmed the incident March 24, says probe ongoing with cybersecurity experts—no ongoing access found, no payment data stolen unless users shared it in tickets. No major updates since filing; case is early stage. Will flag developments.
Emmanuel Richie (@emmanuel_r90) reported 22 minutes ago
@Fra_nkXBT Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together