Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/13/2025 16:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Kitchener.

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City Problem Type Report Time
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone
CanadaWaterloo Phone

Community Discussion

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • NikaDragomira Danika Dragomir (@NikaDragomira) reported

    @mynamesnotgordy Rogers too, so I hear. Did they find out what it was? I was in a tech shop at the time it happened. Some geek who worked there said 'Something big is going on: Rogers and Telus are down in Ontario!'

  • DerekAlldritt ᗪEᖇEK ᗩᒪᒪᗪᖇITT (@DerekAlldritt) reported

    @Bryson_M You bring up an interesting point. I wonder if the CRTC could mandate mobile service/data is so critical to Canadians, Bell, Telus, and Rogers be required to have failover to each others network I mean, we taxpayers subsidize their entire network, why not force their hand at it?

  • StockSniperDrew dias (@StockSniperDrew) reported

    I knew there was a reason I stayed with #Telus and over paid for cell service... #StillHaveService

  • ChickFrmOntario @ChickFrmOntario 🇨🇦❤ (@ChickFrmOntario) reported

    @MrCanadensis Oh, I'm with Telus, also southern Ontario I don't have any problems with them. I had Freedom when I was living in the city. Moved to a smaller town where it would have been shotty

  • Rainforest2912 Emery A. ✈️🚀🚁 (@Rainforest2912) reported

    @NewWestPD Telus (Phone service) has now added Call Control to stop RoboCalls, it may minimize the horrible scams coming in by phone. (Till the scammers find a way around the Call Control).

  • NeelyMosca Neely Mosca (@NeelyMosca) reported

    I think y’all Fido users are back in service. It was good being a Telus customer today lol.

  • kevinba19912906 FactsNotOpinions (@kevinba19912906) reported

    @rogers, please rethink your choice of CTO. Bad leadership. This will hurt your market share, zero doubt. Fix it, apologize, and invest in your exisiting infrastructure, instead of buying competition. I will switch to Telus tomorrow morning. Along with my business and employees

  • lyndaloulindin Lynda (@lyndaloulindin) reported

    @AboutRogers @Rogers “Team of network experts” my ***!!! What a joke! I think I’ll be making a call to @telus

  • schiu67_ Sabrina (@schiu67_) reported

    @lcfrst2 Lol haven’t you guys been down before many times? Or was that another network? Think Rogers has better signal though. Used to have a work phone that was Telus and it would have no signal at some areas, where Rogers was fine. I’ve been with them a few times for internet and tv,

  • horriblecvnt Horriblecvnt (@horriblecvnt) reported

    @AboutRogers @Rogers Ya, let's just get in line behind everyone on Telus for our vaccine appointments, since we can't get text messages. Nice fail over protection.