Telus outages and service status in Kitchener, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kitchener, Ontario

The most recent Telus outage reports came from the following cities: Kitchener, and Cambridge.

City	Problem Type	Report Time
Kitchener	Phone	1 month ago
Cambridge	Total Blackout	2 months ago
Kitchener	Phone	2 months ago
Cambridge	Internet	4 months ago

Community Discussion

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• 
  Michelle Oram (@MichelleOram13) reported 6 minutes ago from Kitchener, Ontario

  @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

• 
  John Harris (@JStanley81) reported 8 minutes ago from Kitchener, Ontario

  @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

• 
  Karl Zenith Nieva (@TheKarltopia) reported 33 minutes ago from Waterloo, Ontario

  Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

• 
  Lorin (@lorinxoxo) reported 36 minutes ago from Kitchener, Ontario

  Shout out to Telus they got my back we still got service up in here

• 
  Ryan Leys (@ryanleys2) reported 36 minutes ago from Cambridge, Ontario

  @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

• 
  Scott Shannon (@Shanny684) reported 39 minutes ago from North Dumfries, Ontario

  @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

• 
  Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported 42 minutes ago from Kitchener, Ontario

  @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

• 
  John Harris (@JStanley81) reported 50 minutes ago from Kitchener, Ontario

  @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

• 
  John Harris (@JStanley81) reported 58 minutes ago from Kitchener, Ontario

  @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

• 
  John Harris (@JStanley81) reported 58 minutes ago from Kitchener, Ontario

  I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

• 
  Peter Muscat (@Peter_Muscat) reported 59 minutes ago from Woolwich, Ontario

  @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stan Querin (@BlackStangBC) reported 45 seconds ago

  @olanshiley_211 @TELUS @TELUSsupport And finding a customer service agent you can understand is almost impossible, I called so many times and there is such a language barrier I needed to turn on google translate......and interference sounds like they are taking calls from home or another country....

• 
  K. McGuire (@Joker_Fish) reported 7 minutes ago

  @MatchsticksCGY Last year Rogers forced the Flames into the middle of a legal battle against Telus and then they pull this ****. I hope the lawyers are sending the most professional sounding **** yous they have ever written.

• 
  ChinoAleman (@chinoalemano) reported 7 minutes ago

  @christianAV6334 The US is the one that needs to put in the work and improve its network using AmpliTech radios. AmpliTech's radio has already been tested and is being used by a major Canadian carrier; TELUS.

• 
  JPD (@JDugganhimself) reported 8 minutes ago

  @TELUSsupport Telus sucks

• 
  Catherine Calder (@Loricatty) reported 12 minutes ago

  @alleria_eh Bloody idiot. Here is a PARTIAL list. You are using most. X itself Your Canadian internet provider, such as Telus, Rogers, Bell, or Shaw, routes traffic over an internet backbone that uses equipment, software, and services from numerous U.S companies Apple (if using an iPhone or iPad). Google (if using Android, Chrome, Gmail, or Google DNS). Qualcomm (chips in many Android phones). Intel or AMD (if using a PC). Microsoft (Windows, Edge, Outlook, OneDrive, etc.). NVIDIA (graphics hardware in many computers). Visa or Mastercard (if paying for X Premium or making online purchases). PayPal (if used for payments). Cloudflare (many websites, including services connected to X, rely on it). Amazon Web Services (AWS) (many internet services depend on AWS, even if X itself does not). Oracle (enterprise software and cloud infrastructure used across the internet). Cisco (networking equipment carrying internet traffic). Meta (if they also use Facebook, Instagram, WhatsApp, or Threads). Adobe (if editing photos before posting). OpenAI (if using ChatGPT to write posts). GoDaddy (if they own a website linked from their X profile). Verisign (operates key internet infrastructure for .com and .net domains).

• 
  Jayem 🇨🇦 (@LXXIIpercent) reported 13 minutes ago

  I'm pissed that I have to send my S26 in for repairs due to multiple issues & this phone was just released a few months ago. @TELUS should replace this faulty piece of crap but refuse cuz it's past the 30 days. $2,000 phone that's a few months old & has several software issues.

• 
  Lori Bergman (@bergy1965) reported 16 minutes ago

  @TELUS …another day passes with no equipment arriving. So much for @TELUSsupport assuring me it would be expedited. I applaud you for the blatant thieving of customers; you pay us and we provide sh!tty service. Well done @TELUS

• 
  Sadiabc (@74Sadiabc) reported 20 minutes ago

  @TELUSsupport @TELUS most ATROCIOUS customer service…your agents constantly have to “consult” because previous agent didn’t make notes about why I’m calling. been on hold for 59+minutes & counting. All because u STOLE $800+ from my dead father’s account. Just want the $ back!

• 
  Dave Pasin (@dave_pasin) reported 23 minutes ago

  @NforEnd @TELUS @Rogers Good luck try and get a hold of somebody at ROGERS. Expect to wait at least an hour to an hour and a half if you’re lucky. They’re all bloody awful

• 
  Unapologetically Apologetic (@CascadiaDream) reported 23 minutes ago

  @BenSteiner00 People smarter than me must be able to watch this sort of passion and be able to leverage this in regards to the Whitecaps You cannot tell me that the top 10 biggest companies in Vancouver (Telus/Lulu/Hootsuite) can’t figure out how to brand their **** and support our club