Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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🔥The Airborne AuntyPha🔥@quarantinebeat@zeroes.ca
(@quarantinebeat) reported
@Northern_Health is this a telus service?
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Linda B
(@lberg1969) reported
@CTVNews Telus is charging 1.5% if a customer pays their bill with a credit card. This was a new added fee, that started in 2022. More $ for the corporate giants.
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Cookie Monster's Ex
(@UrGirlSaigon) reported
And joke is, I been with @TELUS since they bought clearnet since 1996!! You’d THINK these mfs would treat their loyal clients well but nooooope! They find more and more ways to nickel & dime their customers… like that wack *** 1.5% credit card processing fee. HATE @TELUSsupport
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Synthetic Animals
(@moodyangela) reported
@Vickietorious Wtf Isn’t it also charged extra if you use a credit card? Or is that just Telus?
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Will sookram
(@anthony126456) reported
TELUS customer service sucks!!!!!!! I cancelled my service and there is a refund. They are not sending it, called them but cannot get anyone and online service doesn’t help either!!!! NEVER Telus again!!!!
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Mac
(@MacMcGregr) reported
@TELUS @TELUSsupport I’ve been on hold for over an hour on your customer support line. Is there anyone there?! Also - at this point, calling it a customer support line seems a bit misleading, don’t you think? #telus #sos
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Roly Poly
(@rolypolyistaken) reported
.@chatrmobile your company makes it so hard to pay for the service. I just want to give you my money. Why ? Should I go to @TELUS ?
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Cindy Cavanagh
(@CindyCavanagh2) reported
@telus purposely muting & not answering calls for 2 weeks, @MLA_Danielle @shaw not legal! Neither is giving customer cost & changing. Me!
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Carlos Mcc
(@CarlosMccfilms) reported
@TELUS not sure how you've been getting away with charging people while they wait for their sim card to arrive. Found out today while waiting for my new sim card to arrive I was getting billed even though I can't even use any of my features or service.
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Simply Having An Undertow Shitscram Lime
(@_Rewhan) reported
Yes, TELUS does this ALL the time. They're literally the worst for it, too.