Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Kitchener come from postal codes N2N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Telus
Telus is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Sinful_Affection
(@AffectionSinful) reported
@TELUS I've been with telus or over a year, AND HAVE HATED EVERY DAY OF IT!! NOTHING BUT PROBLEMS
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VancityKevin
(@7kkhs) reported
@TELUSsupport @TELUS - couldn’t get data service at all at 12:30p today at Roundhouse in @WhistlerBlckcmb - what gives? Tried rebooting phone etc. - still didn’t work.
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Wes Snukwa7
(@snukwa7) reported
**** @TELUSsupport Telus "BC" and their below standards service provided on Salmon River Rd Salmon Arm. Paying market value for under market service. Way to Nickel and Dime BC.
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Jeffrey Beatty Ⓐccessibility Ⓛens
(@macjbby) reported
What if I was unaware of the change of 20GB data from 40GB data? I called emergency video calls 911 and got throttled 20GB soft cap. Telus will be liable for not notifying me of the change of plan without my permission. Now, it is a 100GB data plan for $80
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AlliAlliG
(@AlliAlliG) reported
@BarleyBoy20 TELUS!!! God damn I have Shaw
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lucas 🎺
(@theLUCASTDS) reported
@HarryFischer15 @stephen_taylor And that’s just the whackadoo stuff. It doesn’t even touch on the very real issue of things like Private or profit healthcare (like Telus Health) popping up all over the country
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Alt-Left EastEnder
(@altleft_eastend) reported
@MrWickDoe @CPComm @alexposadzki "Spectrum Stacking" means that if Bell and Telus each own licenses for 100Mhz of channel width, their customer devices benefit from 200Mhz of spectrum. They also split the capex and operating costs along East-West boundaries. (1/2)
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brandon
(@YEGCanadiens) reported
@ELLISCO59825771 @ChrissyW35 On bright side I’m out of civilization till Monday or Tuesday when ever Telus restores my wifi service hahaha
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Slish (the other Dryden)
(@slish) reported
@felix34957067 @garncarlos @TELUSsupport Not sure what to add. I don’t have Telus so don’t know their set up. You’ll hopefully get that assistance from their support.
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SamThomas0015
(@Samthomas0015) reported
@WeAreCanProud Trudeaus corporate buddies would never allow competition. How do you think it has dwindled down to Bell, Rogers and Telus? Anti Trust law is a bad phrase in Trudeaus cult