Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (23%)
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TV (9%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Waterloo, New Hamburg and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Waterloo |
Phone | |
| Waterloo |
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| New Hamburg |
Phone | |
| Cambridge |
Phone | |
| Waterloo |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Skye 🇨🇦
(@GastownGay) reported
@WitchinBC @journo_dale I think what they are talking about is the mobility fees for service - think your monthly payment to rogers/bell/telus. I don't think the discussion is about the cost of the device.
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Campsite.bio
(@CampsiteBio) reported
Shaw and Telus have confirmed with us that they have not blocked our site. This appears to be a bad DNS cache that should resolve itself over time.
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Orri Greaves
(@OrriG) reported
@TELUS makes copious amounts of money because they make it impossible to cancel services. I moved and it took 5 minutes to cancel my @bchydro services.
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E
(@ejo_bajo) reported
trying to link my @telus optik box to my @madebygoogle but it isnt working… can anyone help?
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Carla Thompson
(@sweetscurio) reported
WtF is with the spate of phone calls every hour?! 7 diff numbers blocked starting at 6:30 in am 😡ffs make that 8 as I type this! @Virgin Mom in AB says same thing for her today from her local area codes! @TELUS (ps we have great credit ratings so not collections)
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vasantkumar
(@vasantkumar) reported
Really disappointed in @TELUS and lack of response from @TELUSsupport to help me get my phone working.
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Ken Hemmerling
(@KenHemmerling) reported
@TELUSsupport Imagine how much simpler this would have been if @TELUSsupport had forwarded on the picture I posted. Imagine how much more efficient Telus support would be if customers had the ability to email or text pictures of the problem. Sadly, that’s not possible. I asked.
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Colin Humber
(@colinhumber) reported
@TELUSsupport My new house has some old security panels from Voxcom and Protectron, both of which I believe were acquired by Telus. There is no current active subscription with the panels. Am I able to remove the old system from the walls without any issues?
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Health Freedom Fighter🇨🇦
(@HelloAgainWorl1) reported
@TheWindsorStar @TELUS Until 5G goes down!
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Tracy D
(@tracylyn44) reported
Just had another person call saying I called them. Wtf @TELUS