Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Kitchener come from postal codes N2N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 06: Problems at Telus
Telus is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Briltz
(@Shaun_Briltz) reported
@Shawhelp I guess its the norm here every month we have to put up with some kind of outage. Shaw never offer compensation. I wonder how many times a year @TELUS is out in the Peace
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D.B
(@afrogirlintech) reported
This telus internet is still too slow for 1gb plan
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Sharna Sugarman 🪶🧡💔
(@SugarmanSharna) reported
@TELUS @TELUSsupport you’ve been here twice in the last couple of months, and our cable box is still acting up. It’s not even a newer model as the one we had prior. What am I paying for? Brutal service. 😡
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Kevin Sole
(@Kevin_Sole) reported
@TELUS @TELUSsupport That was a lot. I apologize. I was, and still am, utterly unimpressed with the phone call; the decision process; hiding the fact its a renewal. Really though, my big question remains: if I cancel all TV, what happens to my internet cost?
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codyrsmith1@live.com
(@cody_smith92) reported
@Fidomobile charging me $3,500 for a phone bill. Not working with me to resolve the issue. 8 weeks of battling and countless times to reaching out to you and no response. After harassing you, I’m told there’s nothing you can do…I should’ve never switched from @TELUS I’ll be back
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D.Neva.Macintosh
(@MacintoshD) reported
My ex tracked me down. After 18 years. He did this by installing tracking devices in the "free family plan" Telus. ****.
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Uber Cool Rick
(@RickyKang88) reported
@TELUS @TELUSsupport STOP CALLING ME WITH OFFERS WHEN IM ALREALY A CUSTOMER. STOP PISSING OFF THE ONES YOU ALREADY HAVE. 2 CALLS IN 20 MINUTES ******* JOKE
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TheRealDee XX Vaxxed
(@TheRealDenene) reported
@sunnshiiny And Telus has bought all the medical billing services & tech support, gotten into home security as well. I don't know of people understand just how big Telus is & what pies they have their fingers into. Just how much access they have.
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Eryn 🍁
(@eryngo_bragh) reported
@Roughgalaxy Telus came today and we are hooked up with their fibre service, already getting faster speeds up/down than we ever did with Shaw. Which is a shame, used them for years and since moving have had nothing but issues with outages etc
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.