Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/15/2025 18:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Kitchener.

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City Problem Type Report Time
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone
CanadaWaterloo Phone

Community Discussion

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Mr_Lotala GT (@Mr_Lotala) reported

    Telus is down ?

  • MandyVKovacs Mandy Kovacs (@MandyVKovacs) reported

    Anyone else with Telus and having issues this afternoon? Seems to be some sort of outage and WOW it's irritating

  • KeithWells6 Keith Wells (@KeithWells6) reported

    @chaysecarr @TELUS Say a Twit where they said they had network issues today

  • zengarden17 J. Lam (@zengarden17) reported

    Is there a @Telus outage in Toronto?

  • sfergs_ S🌱Ⓥ🍄🌼 (@sfergs_) reported

    Telus is BEGGING me to upgrade my phone like no **** you and your $130 phone plans go to hell

  • juliereyess Julie Reyes (@juliereyess) reported

    Bruh.. @TELUS, gonna need a full month refund after today. Had to ask a stranger while I was out if they had service or if it was just my phone that was broken smh

  • LunaLuvsU_ Luna (@LunaLuvsU_) reported

    So #Telus is down right now in Ontario and Quebec, does that mean we get a credit towards our next bill for the inconvenience? Important incoming phone calls aren’t getting through due to this outage.

  • NC7__ ROY MUSTANG (@NC7__) reported

    I wouldn’t mind if the Telus Network stayed down for the month honestly

  • arianaathomas ari in a rari🦋 (@arianaathomas) reported

    @TELUS your service is trash and I would like my bill to be paid in full.

  • CJBridge4 C.J.Bridge 🇨🇦 grown 🏴󠁧󠁢󠁳󠁣󠁴󠁿 roots (@CJBridge4) reported

    @ninoxgenx @TELUSsupport @TELUS I have service now, was out. SW Onscario.