Telus outages and service status in Kitchener, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Kitchener, including 0 direct reports.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 6: Problems at Telus
Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kitchener, Ontario
The most recent Telus outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Internet | 2 months ago |
|
New Hamburg
|
Phone | 3 months ago |
|
Kitchener
|
Internet | 3 months ago |
|
Cambridge
|
Phone | 3 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris (@JStanley81) reported from Kitchener, Ontario@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris (@JStanley81) reported from Kitchener, OntarioI take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Lorin (@lorinxoxo) reported from Kitchener, OntarioShout out to Telus they got my back we still got service up in here
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Ryan Leys (@ryanleys2) reported from Cambridge, Ontario@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, OntarioShoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Scott Shannon (@Shanny684) reported from North Dumfries, Ontario@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
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Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris (@JStanley81) reported from Kitchener, Ontario@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris (@JStanley81) reported from Kitchener, Ontario@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Citizen of EU (@wavetossed) reported@CalgaryDave Actually it was all the Indian Temporary Foreign Workers that popped up about 3 years ago at Rogers, Telus, etc, that were collecting all the phone number info and demographics, whenever they sold a phone or hooked up a new service. The company's only crime was stupidity to hire a bunch of foreigners. The same TFWs moonlighted making spam calls and fraud calls.
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SLXL-51 (@ScumLeague) reported@AmazingZoltan @RightHereEh Telus has NEVER given me a problem. I've stayed with them for years.
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TELUS Support (@TELUSsupport) reported@rmoreau12 Hi Rick, alternative to calling, we're here and ready to help if you need any assistance with your TELUS services.
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GD (@DonatoG44) reported@TELUS your customer service sucks. I have been on hold for over 20 minutes waiting for an agent and your virtual system is just as bad
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HoodMomma (@MommaHood2) reported@flowzki I can handle my own and I have a big dog the only problem I had was with Telus; they sent 2 different predators to my home to fix the internet. Warning to the ladies do NOT let any Telus rep into your home when you are alone.
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250Photo (@25OPhoto) reported@AmazingZoltan Honestly they are all trash. I went from Rogers to Telus and both are equally bad. Is there any phone company that isn’t complete dog water in Canada
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John Doe (@JohnDoe20782787) reported@SzaboSzivi @MelissaLMRogers The irony is people here will support bell/telus even though Roger’s was majority Canadian employees.. even their call centres. But as long as that person is saving a buck it’s worth it
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Harry Jassal (@h_jassal) reported@TELUS can someone please call me ASAP or msg me privately. Over 2.5 hours today back and fourth only for rep to hang up and not call back. Have mobility , home tv, internet, security everything. Will cancel everything and switch over as I'm up for renewal if need be
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Solitary Grey Witch (@solitary_grey_) reported@CP24 I have family in North Van (Vancouver), Telus is the only carrier for North Van. Everyone had problems with internet, phones, etc.
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R𓃟byn (@Hunny_diva) reported@TELUS What’s the point in this? You DM me and I reply immediately. And no response for hours. Such pathetic support.