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Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 4: Problems at Telus

Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Kitchener, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.

CityProblem TypeReport Time
Cambridge Internet 19 days ago
New Hamburg Phone 2 months ago
Kitchener Internet 2 months ago
Cambridge Phone 2 months ago
Cambridge Internet 3 months ago
Kitchener Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • Peter_Muscat
    Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • MichelleOram13
    Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • lorinxoxo
    Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • meagandoesstuff
    Meagan ☕️ (@meagandoesstuff) reported

    @TELUSsupport I need to have someone come look at the Telus box that is on my property. I tried contacting the City of RD and they told me to contact you directly - but the number they gave me was incorrect. Help please. :)

  • sunnywaters12
    Becky Price (@sunnywaters12) reported

    So I figured out why my satellite wasn’t working. Telus is a 3G network here and my phone was set on LTE. Who knew? Gotta blame somebody, as usual. I get my fair share of blame too.

  • IanSeggie
    Ian Seggie 🌻 (@IanSeggie) reported

    @CRTCeng Is there a form or email address to fill out to protest against @Telus - @TELUSsupport application to tax customers 1.5% surcharge for those that pay by credit card? We have mandate to keep cell bills down. #Telus is not helping this cause.

  • Elestriel
    Elestriel (@Elestriel) reported

    @TELUSsupport I'm trying to port a number but Telus always sends me the SMS verification at like 3AM when I'm sound asleep. Could I please get some help with this?

  • rowlandr
    Robin Rowland (@rowlandr) reported

    @TELUSsupport Telus promised a free on demand movie after the northern BC blackout, The movie I chose is on my bill.

  • AshleyBZhou
    Ashley Zhou (@AshleyBZhou) reported

    @TELUS The worst company to deal with. Care so little about existing customers. Ignoring support msgs, lie about returning calls. No one should be doing business with you guys

  • KayneVexx
    The Unacceptable Vexx (@KayneVexx) reported

    @sunlorrie Bell is a neverending shitshow of bureaucracy and customer disservice, as is Rogers. Oddly I've not had any trouble with Telus in over 20 years. I hope I haven't just jinxed that but there it is.

  • Air0z
    Tyler (@Air0z) reported

    @TELUS hello, I'm trying to get a hold of someone to talk to about get a phone on a plan I received in the mail from you guys. I messaged the support page via DM and got no answer....

  • drnick1967
    Give me the Noble in Medical (@drnick1967) reported

    @NorthEndRick @Bell_MTS Canadians are being so disgustingly ****** by these damn cell plan providers. Bell MTS you know. Telus has inadequate tower supply. Rogers is a repugnant dominant company. We have no options.

  • BCisGreat
    BCgirl (@BCisGreat) reported

    @VoiceOfFranky Privatizing health care really, really, really scares me ! and I don’t support TAX MONEY paying private health care providers or corporations. and I DO NOT SUPPORT TELUS HEALTH !!! PAY NURSES what they are WORTH ! and OPEN MORE EDUCATION SEATS !