Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 01/19/2026 19:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.

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City Problem Type Report Time
CanadaCambridge Internet
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CdnElectWatch Election Watcher (@CdnElectWatch) reported

    @dockevinmcleod @TELUS Yeah - it's cheaper for big telecoms to employ more service agents and charge reasonable prices only to people who call every year or two than to have competitive pricing for all. I switched to CanCom after getting tired of the Shaw/Telus game. $30/mo for internet. No regrets.

  • gary187432 Gary lgn 🇮🇪🇫🇷 (@gary187432) reported

    @EilisOHanIon So in Cork, Telus international who are stripes subcontractor for customer service will be doing the same I reckon, like with Airbnb

  • MrMBlackmore Martin B (@MrMBlackmore) reported

    @TELUSsupport still no internet this morning in north Vancouver after a power blip last night at 9:30ish. Modem looks fine, all greens. But no wifi or wired service. Telus fibre.

  • electraglide67 Sammy (@electraglide67) reported

    Is Telus internet down in Agassiz

  • wrythink Ryan S. (@wrythink) reported

    Nearly 20 years as a @bell Mobility customer and I have had it. Constant plan increases, loyalty "discounts" still $20/mo above basic plans elsewhere. Anyone have deals or referral codes for Telus/Koodo/Public they want to share? I would consider Virgin as well (owned by Bell)

  • bruce_203 Bruce Barabonoff (@bruce_203) reported

    @alanfryermedia @fedUpJess @TELUS Like West Jet or SiriusXM or the worst of all Bell Then they say you can do it online. 😡😡😡

  • cassandroula Cassie Chapman-Moore (@cassandroula) reported

    @TELUSsupport what's the number for ADT by Telus tech support? Can't find it on the site. Thanks!

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @Bryson_M However, if the policy were truly to have 4 facilities-based competitors, then the Bell-Telus out-of-wedlock network sharing relationship should have been banned especially as the 2 lovers won’t release details of their contract which likely have price-matching agreement.

  • HeidyMo LaMoMo (@HeidyMo) reported

    Had a call w/@TELUS @TELUSsupport team this morning. Very helpful. However, there seems to be a disconnect w/info listed on my acct online vs what the rep sees on file causing more confusion. Something to look into please so as to have better service moving forward.

  • Quea_Ali Auntie Ali (@Quea_Ali) reported

    @alanfryermedia @TELUS yep our big 3 have horrible customer service because they can get away with it. they all charge the same prices so haha jokes on you consumer go ahead and switch we're good.