Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (21%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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chrys
(@chrysoils1) reported
@jkenney @TELUS Telus has the worst service I’ve ever paid for
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Hengyi Li
(@LiMarycancha) reported
@jkenney @TELUS Jason kenny even didn't finish high school, who support the garbage to be a premier of Alberta? What illegal organization did?
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Esmé Comfort
(@esmecomfort) reported
@DougBlackAB @TELUS @Invest_Alberta Maybe that means better internet service from them down the road?
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Barren Bibulous
(@BarrenBibulous) reported
@Gurpree54879603 @jkenney @TELUS Wrong place to invest, Edmonton sucks!
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Amy Robertson
(@AmyRComms) reported
@kyulls @TELUSsupport Thanks. Not sure what there is to do! I’m going to call the same tech who visited on Sunday to come back. Guy on the phone couldn’t help. I’ve submitted an escalation request. Bizarre, ridiculous, and so frustrating. @TELUS
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Olive Jeejeebhoy
(@searby) reported
Well moved to telus but will now will cancel as every time we want to call a friend in Grand Cayman it is blocked. When we finally get through to ask why, the answer is security! After much argument they put us through only to block us on the next call
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Rena Woss
(@renawoss) reported
@TELUSsupport sick of phoning Telus with Internet problems only to have the useless automated message respond but yapping about my bill!!! What the F?? MY BILL IS PAID!! I told the machine I have internet problems. FIX THIS GLITCH...I'M SICK OF THE $$ GRAB.
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Denise L'Heureux
(@DeniseLHeureux1) reported
@jwporteous @jkenney @TELUS My dad used to work for Edmonton telephones and they were a great company. He retired but his boss was still there when the merger happened. He said it became a horrible work environment and he retired sooner than he had planned to. Their commercial troubleshooting people sucked
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Steve D
(@SteveD71) reported
@brittdales @TELUS I have the same issue with Rogers.
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Synthetic Animals
(@moodyangela) reported
Have to turn off wifi to connect Some people work from home. This terrible internet is one reason I lost my job, even having high speed Telus internet, and even when no one else was home