Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/01/2025 03:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TurnerOnAir TurnerOnAir (@TurnerOnAir) reported

    Just checked out the Telus website to schedule my service moving to my new address and found out the internet package I pay $100 for was on sale for $74 👀 Don't mind if I do...

  • Kevin_Sole Kevin Sole (@Kevin_Sole) reported

    @TELUS @TELUSsupport That was a lot. I apologize. I was, and still am, utterly unimpressed with the phone call; the decision process; hiding the fact its a renewal. Really though, my big question remains: if I cancel all TV, what happens to my internet cost?

  • Deliblial The Overfiend (@Deliblial) reported

    @DShepYEG @shandro @jkenney Telus is just a puppet of the Saudi crown prince. It would seem that having an authoritarian regime in control of your medical data might just be a bad idea. Don't ya think This prince is still sending out hit squads.

  • pewpewpew Quinn (@pewpewpew) reported

    @puffingrrl_h Brutal, but yeah I believe it. I think my cottage area only got high-speed within the last year or so, & cell service is still spotty to non-existent. It also depends what provider you’re with. When I was w/ F*do, my phone didn’t work up there at all. With Telus, it does…barely

  • cody_smith92 codyrsmith1@live.com (@cody_smith92) reported

    @Fidomobile charging me $3,500 for a phone bill. Not working with me to resolve the issue. 8 weeks of battling and countless times to reaching out to you and no response. After harassing you, I’m told there’s nothing you can do…I should’ve never switched from @TELUS I’ll be back

  • Kevin_Sole Kevin Sole (@Kevin_Sole) reported

    @TELUS @TELUSsupport If I cancel Live TV altogether, what happens to my overall price?

  • Kevin_Sole Kevin Sole (@Kevin_Sole) reported

    @TELUS @TELUSsupport .. just not optimal. I shouldn't have answered the damn phone.

  • ComradeXi Comrade Xi 🏳️‍⚧️🇨🇳🇰🇵🇻🇳🇨🇺🇱🇦 (@ComradeXi) reported

    @nationalpost @TELUS “Freedom of the press” in bourgeois society means freedom for the rich systematically, unremittingly, daily, in millions of copies, to deceive, corrupt and fool the exploited and oppressed mass of the people, the poor.

  • infil00p Joe Bowser (@infil00p) reported

    It's 2021, and I'm throwing out all my WiFi gear since the Default Telus Router is giving me over 600 MBps symmetric on WiFi in my living room one floor down. There's no way any of my equipment is going to match that speed.

  • BethTrio BethRuston (@BethTrio) reported

    @Stormymaryann Telus but others had Telus and never lost service or those who did it was brief. I might have to call them.