Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2N.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 02/19/2026 10:55

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.

Loading map, please wait...
City Problem Type Report Time
CanadaNew Hamburg Phone
CanadaKitchener Internet
CanadaCambridge Phone
CanadaCambridge Internet
CanadaKitchener Phone
CanadaCambridge Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • matthughson Matt Hughson | Witch n' Wiz (NES) Out Now! (@matthughson) reported

    @mkaech Telus Fibre 1Gb. Love it. Some of the best customer service I've had from an internet company (used TekSavvy, Novus previously).

  • Twinsport B Lees (@Twinsport) reported

    @TELUSsupport Just hooked up @telus Friday can't get a human being on the phone to help us. Chatbot says can call me Tuesday. Back to Shaw I guess come get your stuff

  • CountryMusicEmo EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported

    Yeah @TELUS @TELUSsupport says "Sign up for Fiber and your bill won't change" What bullshit ! I will never understand why Canadian do not demand better services for their companies ! @CRTCeng

  • NeilGroom1 Neil (@NeilGroom1) reported

    @Igor_LarionovII I'm 26 and I have cable solely because of blackout restrictions! (Plus Telus threw in a 4k tv as incentive to get the cable lol)

  • pepperonly1 pepperonly (@pepperonly1) reported

    @CRTCHearings Don't let this deal go through with rogers! Please. This is a company that hates. Telus would be a better fit. Look at the rogers boss FFS. He's ***** as ****. He lies like a bloody rug as well. PUBLICLY lies. #NothingforRogers

  • kvii_TO K7 N (@kvii_TO) reported

    @TELUS @TELUSsupport I am getting like 5 calls a day for duct cleaning is there a way to block these calls so annoying how much duct cleaning does a person need. #ductcleaning #telus #customer

  • Loliryder Highwoman (@Loliryder) reported

    @AngryPlumpy @maggiearchibald @TELUS Oh geez Hannah that really blows (but wind blow that house down maybe)

  • fuckdemmkids Ed 🍃 (@fuckdemmkids) reported from Toronto, Ontario

    PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow

  • BeeGro58 Brian Gross (@BeeGro58) reported

    So I gave up and went to a different store. Bought a new iPhone and signed a contract with @bell. You lose, Telus! HORRIBLE customer experience needs to be corrected!

  • PartPhil phil (@PartPhil) reported

    Any of my friends on here smart at internet reuter/nerdy stuff, regarding port forwarding? I’m having issues with some helium miners $HNT and Telus isn’t very helpful.