Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/24/2025 21:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Kitchener.

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City Problem Type Report Time
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone
CanadaWaterloo Phone

Community Discussion

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Hi_itsAbby Abby 👑 (@Hi_itsAbby) reported

    Our new tenants got Telus but even they couldn't confirm that it was a Telus employee. Does your policy state that it's okay not to carry id? How would customers know that it is Telus installing?? And the technician was rude too. Unbelievable

  • DennisKoch10 Dennis Koch (@DennisKoch10) reported

    @Shawhelp @ShawInfo @TELUS MORE "Kyle": There is actually only $28.16 that's reaching 60 days. If you can clear this amount now, that would help you with past due days. Otherwise, you would need to pay the full $282.30 in 13 days. Of course, $300 in 3 days would totally cover it. You're a liar, Cindy.

  • Rikku_AB Rikku (@Rikku_AB) reported

    @GangstHannah Uugghhh that sucks I'm sorry! Telus destroyed my credit in my early 20s due to charging me for a service I didn't have. I've been a happy Rogers customer ever since.

  • DarrenDating Dating Coach Darren G (@DarrenDating) reported

    @Rogers the most poorly managed dysfunctional company. Too big to fail. You're not even in the same league as Telus, Bell or Shaw. Should be voted Canada's Worst Managed Company.

  • KarlPet05584713 Karl Petersen (@KarlPet05584713) reported

    @TELUSsupport As I pay ahead one month, so I put about $123 credit on there, customer svc is good, management not good, if something major happened and multiple bldgs were slightly damaged and out of svc it would take forever for telus to fix, we are just one 1 bldg and it's taking 3 weeks

  • swdshmtbll ALEXA W (@swdshmtbll) reported

    @BrooksHoffos @TELUS I would never lol

  • amy_e_garrett Amy Garrett (@amy_e_garrett) reported

    @SpaceX @TMobile Drive highway 43 through Alberta in the winter and see just how bad/dangerous dead zones can be. There's several dead areas totalling over an hour of dead zones, mostly in dangerous hilly areas that get very icy. I love this plan. Screw Telus/Bell/Rogers.

  • SandyProcter sandy procter (@SandyProcter) reported

    bought a iphone specfically for my mom for medical emerg,power failure and to reach me in the event she has a need to reach me -tons of money since June - the system was weird & periodic - many roaming charges -'she's on the border-end story -Telus is in a 'black zone' WTF 1/2

  • amandeepbirdi Amandeep B (@amandeepbirdi) reported

    @amir_ijaz @TELUSsupport @TELUSsupport i have the same issue and telus phone support was not helpful at all….this is unacceptable and

  • Kebby_Kebs Kebby 🥐⚓🐠🕊️🪄 (@Kebby_Kebs) reported

    @MikahSmiles damn Telus being hella sus to me