Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Monty Dhaliwal
(@montagious) reported
The duct cleaning guys get a lot of buzz in the "Worst Telemarketing AP Poll", but @TELUS's home automation/security telemarketers are really distinguishing themselves as the most repetitive and annoying contestants. #forthe100thtimeputmeonthelist
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Jude_staying_home
(@StayingJude) reported
@SoniaFurstenau @bcndp I have used Telus health due to the long waits to see my Doctor. I never paid extra?
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Patricia Misutka
(@MisutkaPatricia) reported
@kruselnicki @SoniaFurstenau @bcndp TELUS charges half as much as a family doctors for their service/visit I believe? Creates lack of urgency to solve the doctor shortage if people accept this model, certainly seems to be the plan in AB.
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Ashleigh Chase (Ace)
(@AshleighChasexx) reported
Just a heads up… when @telus offers a promotion/free gift for new customers, you may not qualify for the promotion… The rep told me today the new customer promotion is for customers who have already established credit with Telus. But I can get a discount.. #shady #baitandswitch
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Kevin James
(@KevJames78) reported
@Bell is the worst for customer service. Back to @TELUS I go I guess
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Patricia Misutka
(@MisutkaPatricia) reported
@kruselnicki @SoniaFurstenau @bcndp Yes doctor shortage is much worse there except rurally (I kept my #yeg family doctor for five years when I lived there). But it's becoming an excuse to not solve a problem, why when TELUS has stepped into solve and its' likely cheaper (I'm pretty sure it's 50% cost here).
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lori
(@LoriP6) reported
@TELUSsupport again every channel but global bc freezes and it then says signal lost! This is constant with Telus!
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Federally Subsidized Kool-Aid Jammer
(@chuued) reported
@EVYSTADIUM @carmeIodrama I worked at the Eaton center telus in my mid 20s. You truly never know who is going to walk into a telecomm at 8 on Thursday. It might literally be Sandra Oh (which happened) or an unhinged mom threatening to whip a phone at you.
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Maher
(@Maher66338991) reported
@TELUS #TELUS “Customers First” promise is absolutely far from reality based on several months of back & forth conversations with the #ADT support team. Home Security system is not working and #TELUS unable to resolve nor finding a solution despite fees collected.
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Courtney Maverick
(@CourtMaverick) reported
Does anyone else’s Shaw internet randomly stop working? Do people with @TELUS internet have this problem?