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Telus

Telus outages and service status in Kitchener, Ontario

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at Telus

Telus is having issues since 06:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Kitchener, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.

CityProblem TypeReport Time
Cambridge Internet 23 days ago
New Hamburg Phone 2 months ago
Kitchener Internet 2 months ago
Cambridge Phone 2 months ago
Cambridge Internet 3 months ago
Kitchener Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • Peter_Muscat
    Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • lorinxoxo
    Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • MichelleOram13
    Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ingyneer
    Ingy Kamal (@ingyneer) reported

    @koodo @TELUS I have been a customer for over 10 years. Are you waving long distance call fees to the Ukraine? Please do so. It would definitely keep customers happy.

  • Redneckbeauty3
    Redneckbeauty (@Redneckbeauty3) reported

    @fordnation How about fix the fact telus has been tracking their users since 2020 . Civil suit you say

  • suko_tachi
    Suko Tachi (@suko_tachi) reported

    @globeandmail Rogers is a horrible company & Shaw is a horrible company. I’ve no doubt they suit each other but I doubt the public could stomach the outcome of them becoming one. However here in BC where we have only 2 wifi internet providers TELUS I’m sure would do a happy dance.

  • cdmckay
    Cameron McKay (@cdmckay) reported

    @Pr0t35t3r @TELUS @TELUS is horrible. They need to break up the telecom oligarchy in Canada.

  • MilnerMarkus
    Markus Milner 🇺🇦 (@MilnerMarkus) reported

    @NHLFlames @TELUS I hope they actually show up tonight. That last game was embarrassing. Bad as the officiating was, the players effort level was worse.

  • JubeJubeMonster
    jubejubemonster (@JubeJubeMonster) reported

    @TELUSsupport I recommend reading the recent reviews in the iOS App Store. These issues are impacting any Telus user that has iOS. I can’t see my optik tv theme packs or premium channels, nor can I make changes to any of my Telus home services. This is not just a single user issue.

  • FolksyForester
    Cosmic Cowboy 🤠✨ (@FolksyForester) reported

    @kaylawinkler Ah okay, so it can be TELUS’ problem then :p

  • MikeyB0101
    Michael (@MikeyB0101) reported

    Called Telus and confirmed there's a TV and a internet outage in the Tamarack area #yeg

  • SergalProjects
    Siddeley Genetta (@SergalProjects) reported

    Hey @TekSavvyCSR - you lot seem to be having issues on Telus here in Surrey. Zero connectivity. Any info?

  • MikeyB0101
    Michael (@MikeyB0101) reported

    Third time this month I've experienced an internet outage with Telus in SE #yeg