Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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𝖕𝖎𝖕𝖎𝖐𝖜𝖆𝖓
(@pipikwan) reported
Lovely. I opened an email from Telus opted to pay via Clik2pay because I heard it worked for a family member, now I got scammed out of my $480 AND I’ll probably be disconnected. I feel stupid
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Terence Hong
(@terryhong) reported
The best part about Telus is not having to talk to anyone. Or hanging up on support hold because you’re able to do it yourself. The worst part is when you have to talk to anyone. At all.
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Ready Fire Aim
(@ReadyFireAimCA) reported
@awilkinson @myfirstmilpod @awilkinson RE: iMessage issues, look into a dual-SIM iPhone. Give out the number to the throw away SIM freely, keep your personal SIM/number closely guarded. Telus, Bell, Rogers, etc all support this.
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Laurel McIntyre
(@laurelcmc) reported
Isn’t it fraud to charge for an unwanted, unused, unrequested service? #CRTC #telus
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felix
(@felix34957067) reported
@garncarlos @slish @TELUSsupport Not sure how that works... I have telus and I can access Netflix through multiple devices just as person above said. If she has NetFlix she has a login and password.
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khadijah or monica or both ???
(@khadijah_davies) reported
@TELUS. I am being blocked from calling customer service to ask to change my connection date from Jan 5th to Feb 1st. Tired of all this bullshit.
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Anne Borgfjord
(@westcoastlife4) reported
@Shawhelp Thank you! @Telus technician is finally here - 37 hours later….@Shawhelp you will be gaining some new customers. There are 3 homes that have been without service and if we’d been Shaw customers we would have had our service restored in a timely manner.
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M McC
(@DocMcConks) reported
We’ve also turned down cell phone plans from Telus for this reason, and I’ve already told them as soon as my contract is done, I won’t be using their services ever again. I can’t imagine I’m the only one @TELUS
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C.M. (she/her)
(@Tutor_Chris) reported
@Crofter1798 @JoeG64769416 @fordnation Emergency Wage Subsidy (CEWS) program last year to keep some remaining employees on the payroll." Oh, & the execs got a combined $10 M in bonuses. And "By early 2021, Bell, Rogers & Telus collected $240M to help them. Dividends to shareholders continued and were increased. (4/)
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Sinful_Affection
(@AffectionSinful) reported
@TELUS I've been with telus or over a year, AND HAVE HATED EVERY DAY OF IT!! NOTHING BUT PROBLEMS