Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Thierry
(@AzrtyQC) reported
@TELUS is really the worst company when we talk about support (@TELUSsupport), I’m really insulted of the issue of my request. My internet service is dead and I miss classes, the only thing that they’re able to say is that I don’t call them enough. Don’t go to telus, go to @Bell.
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Mary 💙❤️
(@springcanadian1) reported
@HarvestHillsYYC @Rogers I got Telus internet for good. Because I was already a Telus customer in good standing I got to keep my original plan which includes unlimited data. It's not dial up. It's 5g. The only thing that changed is the fact I now pay $20 a month instead of $140. $10 phone & $10 internet.
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Wendy Bowkett
(@wdbowkett) reported
@Ron_Slattery @CharlesBodi @BC_Housing I suspect that Telus provided funding for this project. May be a bit conspiratorial, but also makes sense given the Mayor's unmitigated support for the proposed Ocean cheese grater colossus on Douglas + Aryze's connection to that project.
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RobBar
(@robbarcruises) reported
@steeletalk @netflix It is ripping off the company though it comes to mind of sharing a DVD you bought If you bought via an Internet provider like Telus than it’s part of your access service and a password is not needed
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Brandi ⚒
(@calgaryirons) reported
Hi @TELUSsupport @TELUS Have been with your company for 1 day switching from @Shawhelp and already want to cancel my services. I had to make a phone call this morning and now in tears after dealing with the Bigot who humiliated me, I hung up, he called back and did it again 👋
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Nariah Tommy
(@NariahTommy) reported
@toque_luver Noooo Telus all the way. Their at home wifi sucks tho.
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Kyla Lee, B.A., J.D.
(@IRPlawyer) reported
@gharper1969 My TV has been broken for six months and I need Telus to come in. I’ve deliberately held off on calling.
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Rachel Enns
(@MadAboutPaper) reported
@kelownagurl I have Koodo. Quite like it. But I believe it uses same network as Telus.
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roland h
(@rolandh4) reported
@TELUS Hey Telus, stop trying to bait a problem like the mainstream media. I would just keep your mouth shut and just keep ripping EVERYONE off with your questionable content and service.
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Sliver
(@Sliv21) reported
Anybody else having trouble with @TELUS @TELUSsupport the last few days? My signal is strong, I’ve rebooted my boxes and the signal has been “glitchy,” non-stop since Monday!