Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Kitchener, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Internet | 21 days ago |
|
New Hamburg
|
Phone | 2 months ago |
|
Kitchener
|
Internet | 2 months ago |
|
Cambridge
|
Phone | 2 months ago |
|
Cambridge
|
Internet | 3 months ago |
|
Kitchener
|
Phone | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
-
Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
-
John Harris (@JStanley81) reported from Kitchener, Ontario@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
-
Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
-
John Harris (@JStanley81) reported from Kitchener, OntarioI take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
-
John Harris (@JStanley81) reported from Kitchener, Ontario@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
-
Lorin (@lorinxoxo) reported from Kitchener, OntarioShout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
PSBlaw (@BregmanPs) reported@KashPrime @GeoffyPJohnston The for profit corp like Telus are pushing telemedicine and practices with limited svc. Urgent care and telemed docs don't treat complex cases, fill out forms for benefits or LTD claims and limit the drugs they prescribe. We pay twice for the patients they refer out.
-
Gary lgn 🇮🇪🇫🇷 (@gary187432) reported@EilisOHanIon So in Cork, Telus international who are stripes subcontractor for customer service will be doing the same I reckon, like with Airbnb
-
Ryan S. (@wrythink) reportedNearly 20 years as a @bell Mobility customer and I have had it. Constant plan increases, loyalty "discounts" still $20/mo above basic plans elsewhere. Anyone have deals or referral codes for Telus/Koodo/Public they want to share? I would consider Virgin as well (owned by Bell)
-
Blaine Gurrie (@BlaineGurrie1) reportedOkay North Nanaimo people - what's with the cell service? You get one bar in some areas (temporarily mine) and have the highest taxes in the city. It's totally ludicrous that any part of Nanaimo doesn't have cell coverage but this is beyond stupid. @TELUS fix it.
-
PSBlaw (@BregmanPs) reported@GowerMD Also need look at their practices. For profit corp like Telus list practices that are limited in scope. How many docs have chosen to limit their practices? How many people can't find a PC doc? We need to do more to support *** or risk shortages
-
Cassie Chapman-Moore (@cassandroula) reported@TELUSsupport what's the number for ADT by Telus tech support? Can't find it on the site. Thanks!
-
420 **** Street (@420Hempstreet) reported@telus waited one hr 45 mins last week before talking to someone. Today on wait with tech support for an hour no luck yet for help. Canada Trudeau maybe you could make difference?
-
🌧️ Snalanna 🐙 (@strangeannamaul) reportedOn the phone with Telus because I had my internet **** off for nonpay.. dipped into my rent to put a minimum balance on it but it still didn't get turned on. This ***** on the elevator music is talking about "did you know ppl struggle with paying their rent and eating?"...
-
Casey Pechet (@cpechet) reportedMy local telecom is asking its customers to support Amnesty International. @TELUS maybe you have not heard but amnesty has been completely discredited and should not be considered a reputable org any more.
-
Jean-François Mezei (@jfmezei) reported@Bryson_M However, if the policy were truly to have 4 facilities-based competitors, then the Bell-Telus out-of-wedlock network sharing relationship should have been banned especially as the 2 lovers won’t release details of their contract which likely have price-matching agreement.