Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/02/2025 06:05

December 02: Problems at Telus

Telus is having issues since 05:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JasonPatry1 Jason Patry (@JasonPatry1) reported

    @Bell_Support Any official word on the outage it appears to impact Bell and Telus intermittent service in multiple locations

  • kylefossett Kyle Fossett (@kylefossett) reported

    @TELUS @TELUSsupport just saw a news website stating system issues in BC and Alberts.

  • HussainDhala Dhala Bill (@HussainDhala) reported

    Bell , Telus and Koodo all down across Canada? Cell phone not working..

  • _RealJeff45 Jeff ™ (@_RealJeff45) reported

    @Telus bros. Get your **** together, our phones aren't working.

  • The_Mrs_Ward 🇨🇦Melissa🇨🇦 Proudly double dosed 🥳 (@The_Mrs_Ward) reported

    Anyone else having problems with their #koodo #telus data network dropping?

  • ClydesdaleGlen Canadian Clydesdale (@ClydesdaleGlen) reported

    @Christine_meow @TELUSsupport @Virgin Virgin is owned (in part) by Bell here in Canada. Bell/Virgin and Telus/Koodo use the same network/towers, etc.

  • gemmyjulie Gem Goldsworthy (@gemmyjulie) reported

    @TELUSsupport Um, so much for that. Please hurry up and fix this telus. This is gonna affect alot of business.

  • TCMelissa Melissa Carr (@TCMelissa) reported

    Are @virginplus and @TELUS both down for phone lines now?

  • CadenFanshaw Caden Fanshaw (@CadenFanshaw) reported

    If your cell phone isn't working for calls and you have TELUS or Bell you are not alone. Sounds like a major outage across Western Canada. No word on when service may be restored @ckpgnews

  • dont_u_know666 mom (@dont_u_know666) reported

    @JAnneliese16 @Aiure_ @TELUSsupport Everyone is in the same boat but not everyone is demanding Telus reimburse them for two hours of down service. **** happens. Hopefully, it's resolved quickly