Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Telus
Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (23%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Tenacious N
(@FreePasghetti) reported
@TrevBouds @Sportsnet @TELUS That’s stupid!!
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Mackie
(@mackie4567) reported
@SciGeekJulie @Toc2thepeople @TELUS_Spark We found that too! Telus and Drumheller were both so bad!!
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Brent Taylor 🇨🇦
(@Taylortoonz) reported
@TELUSsupport @eissyrc Hi @TELUSsupport. I just had bad experience with two of your team members. After my experience with said team members, I can guarantee that I will never use any Telus services again.
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_asvp_keesh
(@Keesh246) reported
@TELUS your service is terrible where I live. Brampton and 1 bar of signal? What year is this?
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floyd simp
(@SCREAMPAl) reported
ever since my mom changed to telus my internet is absolute ****
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Trev Bouds
(@TrevBouds) reported
Again... TOR vs BOS and it's blacked out in Calgary on @Sportsnet but only on @TELUS. Why? My family has Shaw and they can see it on their sports package. Fix this!
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Oakville Homes
(@MattamyWatch) reported
Some ppl don’t understand SERVICE. @ADT was taken over by @TELUS. They arrange an upgrade & we wait all morning. By 1:30 we make the call. They had no parts so no upgrade but, NO PHONE CALL TO CANCEL - learned this after 20 minutes on hold. Then want to put me on hold again.
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Iain McKechnie
(@IainMcKechnie) reported
@K_elly_B @TELUS thats too bad, perhaps we should ask the archaeology branch
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Carol J. Garvin
(@caroljgarvin) reported
@TelusSupport - We switched from Shaw TV to Telus Optik TV recently and are loving the quality of picture and variety of programming. However, a couple times a week the modem freezes, and we lose five minutes while we reboot and wait for the modem to reconfigure, etc. Help!
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Doug
(@DKCKingston) reported
@brianlilley @TheTorontoSun Here's one question that's never been asked-Jean Charest got Huawei 5G in at Telus nationwide-Health Canada used Telus(Huawei) network to collect all of our Cell #'s-but NO ONE ASKED what else did they collect? Emails and email address books? Cloud email storage? Document files?