Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Telus
Telus is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Kitchener, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Internet | 20 days ago |
|
New Hamburg
|
Phone | 2 months ago |
|
Kitchener
|
Internet | 2 months ago |
|
Cambridge
|
Phone | 2 months ago |
|
Cambridge
|
Internet | 3 months ago |
|
Kitchener
|
Phone | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris (@JStanley81) reported from Kitchener, Ontario@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Lorin (@lorinxoxo) reported from Kitchener, OntarioShout out to Telus they got my back we still got service up in here
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John Harris (@JStanley81) reported from Kitchener, Ontario@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Kyle (@fringeCDN) reported@theJagmeetSingh You’re propping up the government that has enabled them. You voted to approve subsidy for Telus Rogers and others. You are the problem, not the solution.
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jd duke 71 (@45meduim71) reportedHey telus where ******** is my refund money from sending yr old equipment back to u in Oct if I have to go to 1 of yr stores in cgy I won't be quiet about it !!!!
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Doc Holliday (@user03041982) reported@AnthonyLacavera There's a better solution that involves less government intervention: Open the 🇨🇦 market up to foreign competition and axe the CRTC. Make Bell, Rogers, Shaw, Telus, etc. compete with AT&T, T-Mobile, Verizon, Vodaphone, etc. Next up: Airlines
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Brock Tyler (@brocktyler) reported@stafford_greer @TELUS @Rogers So bad. So so bad.
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Lynda-Lee Saunier (@LLSaunier) reported@TELUSsupport 2 days trying to resolve over charge issues on my mobility account! Do humans work at Telus or is it strictly "AI" machines which lack the human touch of "customer service"
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Ro 🌐 (@Romsicle) reportedI have telus fibre yet youtube is always setting the quality to the lowest possible selection every time wtf
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Connie #ClimateEmergencyIsReal (@penner_connie) reported@RagingLibNana @TheJenRollins I'm a Shaw customer too going way back to when they took over Videotron 70s, but everything I am reading says Telus is superior is Speed and reliability. I'm still debating, they are offering a 55" TV but I'm not getting cable do I still want a big TV where would I put stage lol
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bEepBOopBEEP (@tftowner106) reported@TELUSsupport Telus TV+ app no longer works on my Samsung tablet. Error message "required output protections not active". Trying to watch on tablet, not casting. Android 8.1. Uninstalled and restarted but still doesn't work. Please let me know solution. Thanks.
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Jesse Rolufs (@JesseRolufs) reported@SunnnyBeeee @KyleGunderson Used Telus for yrs. Helpful, good coverage, great pricing, but dropped them over a recurring issue where they would cancel my autopay without telling me, continue to bill me without telling me, and then I would suddenly get hit with a large several month bill with interest.
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@katheren (@Katherenfog) reported@DRyziuk Wow what crooks! I have officially just switched back to Shaw! Damn Telus for making promises they would NOT uphold! What stress & confusion they left in their wake! Curses for offering me a Visa gift card & then reneging! I bought stuff 'knowing' I had that $400 card coming! Grr