Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (27%)
-
Wi-fi (9%)
-
TV (6%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
-
Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
-
Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
-
Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
A-Wax
(@p1z4T) reported
@RackedNStacked Verizon bought Bell Atl (1997). Revenue wise yes ATT. Wireless is VZ. The US has become Canada in the regard. Canada has 3 major cell carriers Telus/Rogers/BCE. They have the highest cell bills in the world. It's all bad business. No competition whatsoever.
-
yyy
(@davidjwyse1) reported
@telus OMG just had both the best and the worst service experience with your team members while trying to order wireless service and internet. No one on your teams speak to one another or leave notes on files?!? ARGH.
-
Mr. Acula
(@TheReviewnaut) reported
Really, Telus? Savage Garden for on hold music? I'm about to hang up based on that.
-
Kajan Rajah
(@kajanrajah1) reported
@TELUS @TELUSsupport worst home security system *#donotbuy
-
Jim-bike/food/wine
(@YYCbikewinefood) reported
Am I the only one who thinks that Telus Optik is the worst television interface ever designed? @TELUSsupport Could you make this more user unfriendly?
-
Lindsay
(@lindsaygaudet) reported
Thank you @TELUS /@TELUSsupport for turning a small issue with my phone that should have been easily rectified into a big issue causing us to look for another provider - so many employees but none are empowered to do anything #poorcustomerservice
-
Duncan Cameron
(@CapeDory27) reported
@TELUSsupport I am receiving no support on the Telus customer support line
-
Inugami
(@JMA_Inugami) reported
Jesus Christ @TELUS if you can’t give me data when I have 3 out of 4 bars of a 5G signal, then what ******** am I paying you for?! I may as well be on @FreedomMobile!
-
Jay Gamble
(@DrJayDrNo) reported
Lethbridge has no OB-GYN, apparently. I expect Smithnwesson’s solution will be a TELUS app and alternative medicine from your local veterinarian.
-
Cassandra Hewitt
(@cahewitt_) reported
Hey @TELUS and other cell companies, how come Beaumont Alberta has no service unless you’re on WiFi? Can see I should have LTE or 5G and nothing loads. Lots of complaints on Facebook about the issue.