Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 02: Problems at Telus
Telus is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Goodreau
(@mgoodreau93) reported
Hey @TELUS think maybe you could get the terrible service in our area fixed up soon? Tired of dropped calls, ppl I call not hearing me half the time and horrible data. And it’s not just me with this issue……
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NOT QUITE SURE
(@WLD3STCHILD3V3R) reported
I realize that if the CRTC approves Telus' request,the other companies will probably follow suit but I wanted 2 B clear about how a long-term, good-paying customer feels about it & the ****** cust. service they get in return.What occurred yesterday is how Telus ALWAYS treated me.
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mark campbell
(@markcam36888531) reported
@FoodProfessor Loved Lisa LaFlame. I have moved to Telus and about to eliminate my 300.00 a month phone,TV, Internet bundle. I will weigh in on this very bad business decision by walking away from Bell Media
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Farrah Schwartz
(@FarrahSchwartz) reported
@apihtawikosisan At Rogers, the highest customer service office to resolve things. I’m sure there’s something similar for Telus
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Karl Petersen
(@KarlPet05584713) reported
@KarinKorchinski @TELUS @TELUSsupport My service has been down since August 6 and they still haven't fixed it
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Admiral Saproling
(@tcolahan) reported
I'll watch this tommorrow. **** if I'm staying here the winter I wonder if they'd let me pay to switch to Telus. I expect this tweet to take up to a minute to actually go through....
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Derek Cooper
(@ddcooper13) reported
Why is it we have three major carriers for internet and cell service and the oldest one on the block is the worse these days. Just my opinion #telus #bell #rogers. Yes I live in the county. But you think the oldest one, Telus, would be the better supplier. Just saying
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Ivan Johnson
(@RealisticCanad1) reported
Watching the @BlueJays on @TELUS is like watching the old claymation shows. The screen freezes every 15 seconds. I would not recommend Telus for TV. Mobility? No problem at all.
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Karl Petersen
(@KarlPet05584713) reported
@TELUSsupport As I pay ahead one month, so I put about $123 credit on there, customer svc is good, management not good, if something major happened and multiple bldgs were slightly damaged and out of svc it would take forever for telus to fix, we are just one 1 bldg and it's taking 3 weeks
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Adi Lally
(@adilally3) reported
I can’t wait to buy a ppv again on @Shawhelp the ppv is way better and ufc was more awesome to watch @TELUSsupport the ppv is so crap. Telus you should learn a few things from shaw