Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (51%)
-
Phone (22%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (6%)
-
Total Blackout (5%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
-
Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
-
Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
-
Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
-
Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
-
Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
-
Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
HLSGamesYT
(@HLSGamesYT) reported
anyone else with @TELUS completely lose service? I can't make calls, send texts, use data, or even get in contact with their live chat service. @TELUSsupport
-
Atari Hotel ♿️
(@Atari_Hotel) reported
I'm kind of worriedthat my @TELUS prepaid phone, with enough credit to last though May, said "Emergency Calls Only" when I just looked at it, the Telus icon was grayed out on the dropdown menu and #nobars. It came back to normal after a bit, but no longer feel I can count on it
-
Saad Siddique
(@_SaadSiddique) reported
Anyone still having trouble with @TELUS? Try to manually select Network under Cellular settings of your phone instead of Automatic. Seems to have resolved the issue for me. #TELUS #networkdown #Canada
-
kwlfca
(@OGkwlfca) reported
@TELUS service is down...no comment about this situation?
-
Cookie Monster's Ex
(@UrGirlSaigon) reported
@theoriginaljbk @TELUS @TELUSsupport I feel you! Completely. I’ve had it with them too tbh. They don’t even care about their customers anymore. They just want money. Their service they used to be so known for has really gone down last couple years, it’s not even worth it anymore.
-
Robin Squires
(@nockwurst) reported
@TELUSsupport Telus network been down for nearly an hour and Telus has nothing to say about it?
-
Jason
(@Jace_On_Rice) reported
@FarmerJer @TELUS Down for me, I have intermittent data but I still can't make phone calls
-
Jude Drory
(@tweetsbyjude) reported
@TELUS @TELUSsupport I cannot make or receive phone calls, or connect to TELUS assist online. Could you please clarify if there is an outage, and eta of service return?
-
Nigel Hay
(@nigelscheapvlog) reported
Nice peaceful drive home, no calls as @telus was down. Glad I downloaded @ChrisMoyles show earlier rather than stream it on commute home #licktheskirtingboard
-
Shannon McKay-Frias
(@shanny2137) reported
@murtzjaffer @TELUSsupport Telus is working in Tottenham or New Tecumseth. My phone works & my son who is in Toronto right now is not working