Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 01/15/2026 16:40

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.

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City Problem Type Report Time
CanadaCambridge Internet
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone

Community Discussion

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Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • jess_britt Jess Britt (@jess_britt) reported

    @TELUSsupport Does Telus even update this site? Both Vancouver and New Westminster have areas with service down for 2 days with 1 update that says investigating. It would be nice to know when my service will be back.

  • PnutButtrToasts Ryan Broda (@PnutButtrToasts) reported

    @LordFuron @AEWmetrics curious do you have to have tsn + now.. is that new? I used to just have to sign in with my telus tv sub...

  • Hooven_StewFist \\\Hooven StewFist\\\ (@Hooven_StewFist) reported

    @Animus_Diagolon ****. We need to move ips providers closer to the top of our lists. Everyone has a list right? TELUS took 2400 outta my account by "accident"👀. Absolutely will not ever give it back. Instead I have a credit but I also got sent another bill! We should Kill Bill.

  • FlatulentTweets Flatulent Tweets (@FlatulentTweets) reported

    @GregUtas @maxfawcett Yeah, we've never had a corrupt business take advantage of people. Telus/Bell/Rogers have really been held accountable to their customers while policing themselves.

  • theauroraguy Harlan Thomas (@theauroraguy) reported

    @cogie_s @SamsungUK We have a company in Canada called Telus, I have been a customer of theirs for 30 years, and swear by their customer service, literally they have saved me thousands, by calling me with their latest deals! I have 50G of data/month for about 25 pounds.

  • Carabro06633204 Cara Brown ALSO on spoutible as Cara 😷💉💉💉💉💉 (@Carabro06633204) reported

    @JEVLloyd Telus came, saw, conquered. They originally said tech would stay outside (bec. Covid) and I would have to fix it with him yelling at me. But turns out Tech was a neighbour and came in (with a mask on)and gave me NEW equipment. All good now. If I drank I'd be having a cocktail

  • Aelicorn 🐝 Vivi 💜 (@Aelicorn) reported

    Telus has been slow all day

  • WhoTrollsTrolls He Who Trolls The Trolls (@WhoTrollsTrolls) reported

    @TELUS @WhitecapsFC ****, they amount Ive paid you over the years for garbage cell service I probably own 10% of this team

  • RileyMegaloman1 Koshka Riley 🌸No PPV🌸 (@RileyMegaloman1) reported

    Anyone else’s Telus not working?

  • Pjlady690 Sonya morissette (@Pjlady690) reported

    @TELUS 20+yrs with you guys, grandfathered in a plan and getting penalized for it by making me pay more. This is not the way to keep a long time client! To bad I have to switch provider cause I can't afford you guys anymore