Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (23%)
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Wi-fi (11%)
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TV (6%)
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E-mail (4%)
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Total Blackout (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Dehnke - 12v.Biz 🧰 & Dive Site Reports 🤿
(@tonydehnke) reported
Is it just me or is the Wifi at @StarbucksCanada using @telus really slow now? Last 2 I've been at have been about 2 Mbps download speed. Videos wouldn't even playback well. If SB wants to be the "third place" for people, wifi slower than most people's phones is pretty poor.
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Derek Joon
(@FortErieRocks) reported
@TELUSsupport Hey Telus you over priced **** smurfs why can't you chicken ******* a plans that are affordable like the States, Boost Mobile $50 a month unlimited talk, text and data... you moose fondlers would charge $100+ for an unlimited plan like that... give yer ***** a tug.
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David Reevely
(@davidreevely) reported
5G is practically a non-issue at this point. Future networks will be affected by a yea or nay. Also potentially past networks. Huawei has sold plenty of earlier-generation gear to Telus and Bell. Can it stay? Or do they have to tear it out and replace it for deprecated networks?
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Golden Oaks
(@Roxxymommy) reported
Will the announcement that Canada is cutting Huawei affect rural customers with a telus hub internet connection @TELUSsupport Because suddenly mines terrible tonight.
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Julie Ali
(@JulieYAli) reported
@TELUS I didn't feel good talking to the Executive Customer Relations Manager. She did clear the bill that they had put on my account even after I cancelled the account on October 5, 2021. And she said my refund was processed May 11, 2022.
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JJ
(@TheTimesofJJ) reported
Cant tellf if “alex” works for telus in the promo division or is a scam company. Plus he was rude in the wat he speaks
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My Two Cents
(@MyTwoCents000) reported
@TheCounterSgnl Too late - they've been imbedded in Telus' wireless network about 20 yr now
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TRM
(@Todd_Moggey) reported
@musicislove127 @Ticats @TELUS Its some software maybe they use but can never share their links to my page. So i just gave up. Every other team no issues
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My Two Cents
(@MyTwoCents000) reported
@LeslynLewis It doesn't matter anymore anyway - Huawei's been imbedded in Telus' wireless network about 20 yr now
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jDi
(@JDEye) reported
@krisster8 @TrueNorthCentre Telus started swapping out their Huawei cellular equipment last summer, in a project expected to take a couple years or so to complete. No word on if they're also swapping higher-level network devices in their central offices yet.