Telus

Telus Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Kitchener come from postal codes N2M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/14/2025 16:45

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone
CanadaWaterloo Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ambassetdor The Ambassetdor (@ambassetdor) reported

    @profhistorygeek @AnnietheSmooth Is Telus going to lodge a complaint ?🐾🐾🦫

  • TAtherian TerrAtherian (@TAtherian) reported

    @CC_Hesselbarth @TELUSsupport that was 4 hrs ago. i am in the same boat here. dealing with Subpar, and prehistoric Speeds, as well as billing issues. Did you receive any actual helpful communication from Telus on ur matter ?

  • canucks0 canucks800 (@canucks0) reported

    @TELUS hi have been a long time telus customer,but switching to shaw by next week . I called customer service to atleast come close what shaw is offering. $25 - 25 gb ...let me knw if you guys can do something .

  • mizzmangoes Mizz Mango (@mizzmangoes) reported

    For as long as I live, @TELUS I won’t forgive you, I won’t spare you. Im going to cut off my internet service and tv service from you guys.

  • Mike_Maenck Mike Maenck (@Mike_Maenck) reported

    Does anyone live in Vancouver and if so can you tell me if Telus internet is down?

  • MsKateSinclaire Kate Sinclaire (@MsKateSinclaire) reported

    Yesterday my phone decided to somehow download 4gb in my pocket while walking to/from my studio (5 min walk each way). Worst part? I’m terrified to call @TELUS to forgive overages bc they’ll blame me. Lost my job a year ago, just making ends meet, $350 phone bill. #friendly!

  • HarvestHillsYYC Harvest Hills Cares Calgary (@HarvestHillsYYC) reported

    One family has a over due utility bill in the amount of $263.40. One family owes Telus $482.12. The last family needs help with their utility and internet and phone bills in the overdue amount of $716.30.

  • Scrub64 Scrub64 (@Scrub64) reported

    @jcummings76 😐 You know that ******* Telus ****** me out of ******* watching the ******* game? ****!!!!!!!!

  • NHLHodgkinson Preston Hodgkinson (@NHLHodgkinson) reported

    It took @Telus seven months to install my FREE internet as provided by my apartment's lease and now I wake up to them hounding me for $400 in overdue payments.....NEVER deal with Telus...such an incompetent company

  • camhoff Cam Hoff (@camhoff) reported

    @kevinbrennanyyc Maybe @VaxHuntersCan wouldt be of some help. I had one booked at a pharmacy that got cancelled last week, and rebooked at the Telus site afterwards.