Telus Outage Report in Petitcodiac, New Brunswick/Nouveau-Brunswick
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Petitcodiac, New Brunswick/Nouveau-Brunswick
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Petitcodiac and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Telus
Telus is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Tyler Olsen
(@ty_olsen) reported
1. I asked Telus why they couldn't route customers' 911 calls onto competitors. 2. They said there was no competition in the canyon & blamed Rogers/Shaw 3. I noted that Virgin customers (like me) can get service in the canyon via the Bell network. 4. They ignored that.
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Dei
(@dei_park) reported
@Mikeggibbs Isn’t Telus just an off shoot of one of them though? They have a monopoly and we are essentially stuck. That’s another huge issue that needs fixing!
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Jaybird
(@janiceamandalee) reported
@TELUS pushy marketing tactics borders on harassment. They have not stopped peddling their copper is going away message by phone and email. Read your notes and stop harassing me or I’ll make a consumer complaint with CRTC.
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Trish Thornton
(@TrishMuskoka) reported
@Donna_Thorp_ @Mikeggibbs Me too...never had an issue with Telus mobility
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Sweet Tooth
(@sweet_tooth19) reported
@Rajendra @TELUS That’s the cost of doing business in my opinion. The customer shouldn’t have to pay these fees.
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TELUS Support
(@TELUSsupport) reported
@b_rosy22167184 HI there- We're very sorry about that. Our queues are experiencing a very high amount of calls during this time which is leading to network congestion. Our team is assisting clients as quickly as possible. Please call 1-866-558-2273 to reach a TELUS Mobility team member.
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macaroni in a pot
(@Donna_Thorp_) reported
@Mikeggibbs Telus is very good. I have an account with them through my company on the employee purchase plan. 75 bucks a month. Unlimited data iPhone 12. Really good service. Better than bell and rogers for sure.
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Tyler Olsen
(@ty_olsen) reported
Telus said they would normally route service through a backup fibre line, but those were also impacted by fire. That suggests some level of redundancy. But 911 service has now been knocked out 3 times in the canyon in the last 10 months. Which... does not.
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Sphagnum Moss
(@moss_sphagnum) reported
Called Telus to fix phone line. The call agent explained their covid protocol apologetically by saying. "ok, I just have to read this to you..." And then read out that their technicians will expect client to wear masks & distance etc...1/n
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Tyler Olsen
(@ty_olsen) reported
Heard from a reader with some first-hand knowledge that Bell's fibre/network in the canyon might not be able to help provide 911 when Telus service is knocked out. Which is more than Telus was able to tell me.