Telus

Telus Outage Report in Prescott, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Prescott, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prescott and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Prescott, Ontario 10/18/2025 17:40

October 18: Problems at Telus

Telus is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mvdan_ Daniel Martí (@mvdan_) reported

    @dgryski @TELUS @threeuk do the same. I have to spend time with one of their support people about once per year. The site only offers upgrades to pay more.

  • NoLogsNoCrime Ryan Clarke (@NoLogsNoCrime) reported

    @nataliepayer @as_per_danielle Shaw and Telus are the worst. I had novus when I lived downtown and it was $45 for 1gb internet. Never had unplanned outages for 5 years. With Telus I have to have 2 emails because some trash problem in their system that can’t merge my phone and internet plans.

  • cryssysfantasy 𝚌𝚛𝚢𝚜☆ (@cryssysfantasy) reported

    @MikeH_Draft telus is good ****, man. my whole fam works there lol

  • golfingLH lefty70 (@golfingLH) reported

    @SkProMasker @DaleBurnay @SKGov They’re on the phone with Telus to fix the software glitch? 😵‍💫

  • netknowyeg netknowyeg (@netknowyeg) reported

    @netknowyeg is a @Telus business partner, I would like an agent from that department to call us or e-mail us. One of our customers found his dial-up modem disconnected when he was forced to migrate to fibre at his apartment suite and the technician sent was of no help

  • as_per_danielle Danielle (@as_per_danielle) reported

    @johnnycanuck71 I want to stay with Shaw for Internet/cable. I know too many people who switched for free tv’s etc to Telus and regretted it. I think they threw more goodies in because the actual product has more issues. I like Telus for cell though.

  • LorenzoVanMatt4 David Wooderson (@LorenzoVanMatt4) reported

    @FreedomMobile hey so how about you hire Canadians to service Canadian customers. No point having Alan the idiot in Manila tell me ive incurred roaming charges is because Downtown Toronto might not be in the full coverage area. #RogersMobile #Telus might be looking 4 new clients

  • StephenRLee Stephen Lee (@StephenRLee) reported

    @TELUS I assume you mean in cities, we don’t even have one bar of service out here and haven’t had in 2 years. Maybe you could get us some service before upgrading cities again.

  • cxdybg cody !! (@cxdybg) reported

    Changed my Telus plan to 25gb unlimited everything for $64 plus tax not bad not bad.

  • TheKoleTraynn Kole Traynn (@TheKoleTraynn) reported

    @MobileSyrup Shaw has the best internet rn. Telus is bad. I was getting 600mb on Shaw then switched and could only get 100mb via Telus for the same price.