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Telus

Telus Outage Report in Prévost, Laurentides, Quebec

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Prévost, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prévost, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Kellzprimer018
    Kellz Primer (@Kellzprimer018) reported

    @DrDraix29 @Seclusionmp99 Shaw is garbage. Switch to Telus

  • outdoorvoice1
    outdoorvoice 👩‍💻 (@outdoorvoice1) reported

    @Bryson_M I’ll say this!! Living in the United States and traveling home to Canada 🇨🇦 this past year, the difference in internet service is extreme!! Telus in BC has the fastest network I’ve experienced. It exposed the inferior service that we have here via Comcast.

  • Jcds_92
    Justin Smith (@Jcds_92) reported

    @TELUS Even the loyalty department is lazy. Like seriously trying to see how it will cost me to go up on my internet and no will answer. It like you guys want to lose someone who been with this company for the last 8 years. If someone doesn't answer I will cancel my service and go with-

  • Jcds_92
    Justin Smith (@Jcds_92) reported

    @TELUS With Shaw. I heard they treat their customers good! And don't make them wait on the phone for a hour and on live chat for a hour!

  • joannealisonfox
    Joanne Fox (@joannealisonfox) reported

    @TELUSsupport followed the steps on the Telus site, and installed the SpeedTest app - which shows download at only 1.7Mbps. This is not enough to support Zoom teaching that I need to do this evening.

  • lkopp7
    Lani (@lkopp7) reported

    @TELUS you guys really need to do something about the number of spam calls you allow through on the network. It isn't even 1PM and I have already received 11 spam calls this morning - it's getting annoying!

  • mediamorphis
    Dwayne Winseck (@mediamorphis) reported

    TELUS as a world leader when it comes to mobile wireless download speeds. However, when @Opensignal looks @ upload speeds & the quality of the networks for video, gaming and voice, Bell, Rogers & Telus fare from fair to v good but never at the top. So, more cherry-picking 2/

  • craigbaikie1
    Baikie (@craigbaikie1) reported

    Oh How I love @TELUS NOT. A complete cluster with the tech support for our tv. Gliching, then telus cancel account, now no sound and other boxes domt work..

  • terrykhoyt1
    Bubble Tey (@terrykhoyt1) reported

    @RaeGun2k Mobile? I've been having geographic (downtown specific, okay elsewhere on peninsula) problems with telus. Turning off 5G autoconnect seemed to fix it, although Telus doesn't have 5G coverage in Halifax yet 🤷

  • ampipit74
    Amphy (@ampipit74) reported

    @TELUS HOW ABOUT SOMEONE TO FIX THE INCONVENIENCE THAT YOU GUYS PROVIDE??? NO ONE SHOWED UP FOR OUR SCHEDULED PHONE LINE INSTALLATION LAST FRIDAY AND NO ONE EVEN HAVE THE DECENCY TO CONTACT US. WE TRIED TO CONTACT BUT EVERY OTHER AGENT THAT WILL ANSWER HAS NO SOLUTION.