Telus outages and service status in Red Deer County, Alberta

Problems in the last 24 hours in Red Deer County, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Red Deer County, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Red Deer County, Alberta

The most recent Telus outage reports came from the following cities: Red Deer.

City	Problem Type	Report Time
Red Deer	Wi-fi	1 month ago
Innisfail	Internet	3 months ago
Red Deer	Internet	3 months ago
Red Deer	Phone	3 months ago
Red Deer	E-mail	4 months ago
Red Deer	Phone	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Red Deer County, Alberta

Latest outage, problems and issue reports in Red Deer County and nearby locations:

• 
  Rod Bradshaw (@RodMGB) reported 11 minutes ago from Red Deer County, Alberta

  @bsuns @TELUS Finally got it resolved Friday. When you get to the right person, issues can be resolved. One less issue for a senior to worry about

• 
  Mark Jones (@markjones65) reported 23 minutes ago from Innisfail, Alberta

  @Shawhelp I sent a direct message but I am getting tired of talking about recorded shows getting deleted and saying we know there is an issue but nothing gets done! Forcing me to look at Telus again! #nothappy

• 
  Trevor PETERSEN (@wheatiepete) reported 24 minutes ago from Red Deer County, Alberta

  @DTimchishen Us too. For what we pay the @Xplornet sucks. We are looking for something else. Was suggested to look into Telus Hub.

• 
  Brad (@PigeonLakeBrad) reported 42 minutes ago from Red Deer County, Alberta

  @TELUS An hour and fifty minutes in to holding waiting to speak to a representative because you billed my account $20 for roaming charges which were incurred when my wife and I walked "behind the falls" at Niagara Falls while on vacation - on the CANADIAN side! You are the worst!

• 
  Doug Ellertson 🇨🇦🇳🇴 (@OldBrew75) reported 50 minutes ago from Red Deer County, Alberta

  @TELUS our rural internet via smart hub use to be really good. It’s been crap for the last few months. What happened?

• 
  Allison Farms (@Allisonfarms) reported 52 minutes ago from Red Deer County, Alberta

  @KowalchukFarms @cjhubka Telus smart hub and have never had it slow down in two years

• 
  Andrew Wiebe (@andrewevanwiebe) reported 53 minutes ago from Red Deer County, Alberta

  @jeffmadams @TELUS Wow. Just horrible timing.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frustrated HCW 🇨🇦 (@stormymarie13) reported 1 minute ago

  @TELUS Thankfully the person I did finally get through to was able to help get everything fixed. Still think there’s some serious lapses in customer service though, even something as simple as a “hey, your 2 year agreement is coming to an end” email would have prevented this mess…

• 
  DTTD (@king_DTTD) reported 2 minutes ago

  @0xdamani hello, please i need help with telus

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 9 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  JonBoy 🇨🇦 (@jong9548) reported 10 minutes ago

  Telus World of Science TWOS - So much water damage. Why? Sure. Lotsa rain. But the damage is excessive. Are the Engineers that designed the building boy responsible ?

• 
  . (@its6o4) reported 10 minutes ago

  I work a side job for Telus International and I can’t even get support help. I wonder how the average customer feels. **** is so cooked.

• 
  Trader Joel 🇨🇦 (@Trader__Joel) reported 12 minutes ago

  @TELUS @TELUSsupport Is the most frustrating & awful company to deal with. Every other utility allows you to cancel services online. I've been transferred to 3 service reps and on hold for an hour and still cannot cancel. Ridiculous! #telussucks

• 
  Kristel 💙🧡 🇨🇦 (@kristelxo) reported 14 minutes ago

  @ReaganPodelec @TELUSsupport I think I’m gonna be ill… I saw that it was delivered, never heard anything from Telus and tossed that receipt

• 
  Bobster Claws (@bob_claws) reported 15 minutes ago

  @OILanatude @Rogers @telusmobility Yessssss! Mysteriously my Roger’s bill jumped $5 a few months ago and has stayed there for that time. Telus used to do this too. It’s so shady and more people need to call them out on it. It never happened with Shaw. 👀

• 
  nightMairCreative (@nightMairC) reported 18 minutes ago

  Dear @TELUS @TELUSsupport planting 26 million trees is fine but being on hold for 56 min and counting for tech support with a new tv remote setup is kinda ridiculous. 25 yr customer. The last year has been disappointing to say the least

• 
  harry potter and the domestic assault allegations (@nikoncooldix) reported 22 minutes ago

  @DAKKADAKKA1 apple starts making their iphones in india and then everything gets leaked, crunchyroll uses telus security - which may be canadian but telus outsources all their customer service to india - and there's a huge crunchyroll data breach it's always ******* indians