Telus outages and service status in Rossland, British Columbia

Problems in the last 24 hours in Rossland, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Rossland, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Rossland, British Columbia

Latest outage, problems and issue reports in Rossland and nearby locations:

• 
  The Original Engrumpled Curmudgeon 💉💉💉 (@TheEngrumpled) reported 2 minutes ago from Trail, British Columbia

  @leighfromcanada Yup unless it is Gigabit speed. I have 150Mbps up and down for $80/mo from Telus

• 
  Doug Alder, 🇨🇦💉💉 (@DougAlder) reported 25 minutes ago from Trail, British Columbia

  @TELUS not for the first time your insistence on running an endless NFL News update across the bottom of the screen on every damn channel has ruined watching today. Not even a majority of your customers are football fans but you force everyone to watch. I bet Shaw doesn't.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🦉 (@milleni0wl) reported 5 minutes ago

  @TELUSsupport You know what? Enough of your bs apologies. Canadians want you to answer the phones, provide good service & to hire locals. Simple stuff! #telus

• 
  Zxcvbnm (@Ghf5wyh) reported 7 minutes ago

  @globeandmail Telus is such a dog **** company, we need US competition. Canadian telecoms barely have any canadians working for them

• 
  rick douglas (@rickdou78681875) reported 10 minutes ago

  @Derekrants They're also in all three levels of law enforcement: Toronto Police, Ontario Provincial Police, and RCMP. They work in postal offices, Service Ontario, Service Canada, private security companies, communication companies (Rogers, Telus, Bell, etc).... They are everywhere.

• 
  heiba9866 (@heiba986627073) reported 11 minutes ago

  @markmandel007 @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  Lionidas (@JR98726272) reported 13 minutes ago

  @MaretJaks We are doing the same now, not answering the door unless it is a neighbor. Random rail-thin black and brown men in their early twenties are knocking on our door claiming Unicef, Rogers, Telus, etc, i broken English. They look sketchy AF.

• 
  Richard Wilson (@Richarddw56) reported 15 minutes ago

  all you got was nothing for that wifi. that will be fix. new wifi router. telus will not be giving you the password. that is why you do not use cellphone data. they go to the cellphone company and steal all your passwords and hack you. they have the router.

• 
  UPDATES DAO (@UpdatesDao) reported 17 minutes ago

  @empericalbeauty @TELUS @TELUSsupport They never responded to mail as well?

• 
  Peter Girnus 🦅 (@gothburz) reported 27 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  T Saunders (@TSaundersql) reported 29 minutes ago

  @mario4thenorth Telus, can’t Telus anything. That’s been my slogan for them for the last 15-20 yrs, after they tried lying to me on what an issue was with my service.

• 
  Raquel 🇨🇦 (@RaquelRktgirl1) reported 31 minutes ago

  @globeandmail Does it improve their service? Cause it's pretty lousy. @TELUS Filipino call centre is the worst. @amazon Filipino call centre is the best customer service.