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Telus

Telus Outage Report in Smoky Lake, Alberta

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Smoky Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smoky Lake, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 13% Wi-fi (13%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • sarahmatthes_
    sarah (@sarahmatthes_) reported

    ok that’s a lie @telus is still worse but seriouslyyyyy **** Rogers

  • chrisalecanada
    Chris Alemany 🍁🌹 🍉 🌲 (@chrisalecanada) reported

    @rodmickleburgh @TELUS late to the party as I often am. lol. I'm on the Telus side. Home internet service they win hands down particularly with fibre, but also reliable cell service in more regions. It's all too darned expensive, but they are simply taking full advantage of a broken system.

  • DestructoDawn
    DestructoDawn (@DestructoDawn) reported

    Hey, @TELUS, why does my home network, which worked FINE two hours ago, now tell me I need to log in (when I already HAVE) and then send me to a login page that's full of errors?

  • chvyshld
    chvyshld (@chvyshld) reported

    @DestructoDawn doesn't change the fact that telus does not have reliable service and their customer service is the worst. no internet is a big deal when its down in our house.

  • Sam_Alexandra23
    Stephanie Alexandra (@Sam_Alexandra23) reported

    @ShawnKing @TELUS Looks like you got the wrong customer care person. Try again :) I know this new call or chat only, no more in person customer service unless you're buying a product in the stores, not buying their service kind of sucks - weird times.

  • TELUSNews
    TELUS News (@TELUSNews) reported

    .@TELUS’ net additions of connected devices were 110,000 in Q3, an increase of 23,000 from the year prior. Powered by world-leading customer loyalty, their PureFibre network, and copper-to-fibre migrations, @TELUS also reports 75,000 wireline customer net additions in Q3.

  • JereMSenechal
    JEYMS (@JereMSenechal) reported

    @TELUSsupport Hi Telus support, I need an info on one of your brand, Public Mobile. I need to send legal documents to Public Mobile's head office, but can't find any info online. If Public Mobile is a Telus brand, do I need to send them to Telus directly instead? Thank you.

  • beatoabhunter
    John V (@beatoabhunter) reported

    @TELUSsupport @TELUS way to go telus, great customer service! Been on hold over an hour and a half and still no help. Not cool!!

  • DJS_Poker
    DJS (@DJS_Poker) reported

    @telus is the nut low, worst coverage, worst customer service etc etc

  • DestructoDawn
    DestructoDawn (@DestructoDawn) reported

    Our home network is password protected. For whatever reason, today, it now prompts me over to a telus page for pure fibre to sign in again, which keeps failing AND IS MEGA ANNOYING. GIRL'S GOT **** TO DO.