Telus

Telus Outage Report in Smoky Lake, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Smoky Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smoky Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Smoky Lake, Alberta 01/19/2026 05:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • BrianYeomans Brian Yeomans he/him (@BrianYeomans) reported

    @TELUS has proven to me, beyond any shadow of a doubt that customer care and customer service mean literally nothing to them. I cannot stress enough the ineptitude of this company.

  • andrew_leach Andrew Leach (@andrew_leach) reported

    @ErnestBorgTen @TELUS I've used both. But, if you're looking for telus support, you have to use their test.

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @NurseNerdy Alright then that means it'll be at the account level and unfortunately it requires agent intervention. You can reach our team directly at 1-888-811-2323 and advise that you're having issues logging in, but that your My TELUS credentials are fine. They'll get it sorted for you!

  • MikeBonBike Mike (@MikeBonBike) reported

    @TELUSsupport In case you were wondering how it’s going @TELUS is now demanding we file a police report for a phone that that was never once in our custody. So… way to treat a long time customer.

  • SwampThingsGG SwampThings (@SwampThingsGG) reported

    Will be streaming the @Telus Apex Series in 25, come hang out and see how Random Rambo’s Do!

  • spicysalmon96 healing era (@spicysalmon96) reported

    Cant wait to cancel my @TELUS account 🥰🥰🥰

  • newshasaurus newshasaurus (@newshasaurus) reported

    @TELUSsupport Hi Telus - we’re looking to cancel our home internet with you - how many days notice do you require - and how do we return your equipment? Thank you!

  • L_Fairy77 🧡💙 ~~L ~~💚💛 (@L_Fairy77) reported

    @B_I_G___D @TELUS I typically get the call back and it works great. I honestly don’t have many issues with them and when I do, they usually rectify it really well. Getting to customer service sucks but their actual loyalty department is great.

  • B_I_G___D Derek Leiman (@B_I_G___D) reported

    @L_Fairy77 @TELUS I just switched to Telus after being with Shaw for years. The downside is Telus customer service, it is bad. You will wait at least an hour every time you call. Shaw would answer within 10-15 minutes every time.

  • L_Fairy77 🧡💙 ~~L ~~💚💛 (@L_Fairy77) reported

    @TELUS It’s now been an hour. I sent a message to your support.