Telus

Telus Outage Report in Smoky Lake, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Smoky Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Smoky Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Smoky Lake, Alberta 12/12/2025 01:30

December 12: Problems at Telus

Telus is having issues since 01:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • NicESpurling Nicola Spurling (@NicESpurling) reported

    I’m a pretty skeptical person, but I was really struggling to tell if this seemed fishy because I was having trouble understanding the person or because it was actually a scam. To be sure, I messaged Telus Support with the details. They confirmed that it was a scam.

  • GeneralDDay General_DDay (@GeneralDDay) reported

    @TELUS can you please fix your website. Im trying to change my optik package but all the site does is pin wheel

  • Tyr07 Mike (@Tyr07) reported

    @TELUS I need a business account and static IPs, I literally have to go to Shaw even though I have telus residential service, because they can't book an appointment until my residential services are disconnected. Working from my home office, can't go for weeks without service.

  • lexar1231 lexar123 (@lexar1231) reported

    @TELUSsupport when are you going to fix the PIK tv Channel management using browser? I don't want to install the Telus app on my phone, seems like a scam to force me to instal app so you can spy on me.

  • Alex_Everatt The Alex (@Alex_Everatt) reported

    Anyone else having issues with @CallofDuty #BlackOpsColdWar lag to the point it's essentially unplayable? I thought it was my ****** @TELUS internet (do NOT get internet from them), but I think it might be the game too. Love to hear thoughts

  • itsdevvu Female Hndrxx (@itsdevvu) reported

    @_iihxxoo i was paying $90 with rogers and they never listened to bargaining. I literally left to Telus for $60 and then Rogers offered me 20 gigs for $45! You literally have to leave for them to listen

  • AlsoKnownAs_AA Algis Akstinas (@AlsoKnownAs_AA) reported

    @gregobr All optics. Investment is % from revenue. BCE Q1 2021 FCF was almost $1B, up 54% YOY. Gov. depreciation incentives decrease profit tax. Regulator keeps competition away. In 2023 after election and tech cycle done, investment % goes down. TELUS indicated lowest CAPEX ever at 14%.

  • Adamtr44 🏒 is 🇨🇦's game (@Adamtr44) reported

    @DuderotomyB12 @cstampeen @TekSavvyBuzz That network bell Rogers and telus build has been paid for 200 times over

  • AliAbu08941619 Abdullah (@AliAbu08941619) reported

    @TELUSsupport Most corrupt service in Canada. Yesterday I witnessed how a friend *** screwed by you. Unexplainable high charges for unwanted junk services, fast talking over the phone to take advantage of immigrants are not new with Telus. Stay away from Telus!

  • kenjurina Ken Jurina (@kenjurina) reported

    @TELUSsupport Hello Telus, Epcor installed a new power pole in our alley. While the power line was properly reinstalled the Telus cables weren’t and they need to be redone. Please DM me for address and service date. Thank you.