Telus Outage Report in Sorel, Montérégie, Quebec

Problems in the last 24 hours in Sorel, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sorel, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dom Custodio -x. 🇨🇦 (@FerrolEl) reported 7 minutes ago

  @TELUSsupport Your services suck! Over the last 3 months I’ve been rebooting my modem every second day. My home alarm from Telus was a mess this am. I deserve better service than this. It’s summer & if your technicians are working continuously I can only imagine the state in winter. #Telus

• 
  icicles! popcicles! test! (@Kenruszell) reported 8 minutes ago

  "speak with agent" after every prompt until a person picked up the phone and explained what had occurred. She was nice and asked why I had to create the service call as was I with my responses because, after all, it's not her fault Telus has grown into a bloated /5

• 
  Jonny Fazzani (@Jon2211) reported 9 minutes ago

  @TELUS totally finished with your useless Hub. I am on the 100gb plan. Haven't managed to use 100gb total in 2 years because the service is so bad. The only thing worse is the wait for customer service. I guess that way no one can complain

• 
  icicles! popcicles! test! (@Kenruszell) reported 10 minutes ago

  Why is escalation necessary? When my phone line was down with @telus, I had to escalate the situation by saying I was going to publish my story on social media before the phone co. would take real action. It's unknown if results would have been the same if I didn't escalate 1/2

• 
  YEG Wilde (@WildeWestHero) reported 12 minutes ago

  @maxfawcett ... tweeted on Max's iphone, using Rogers, Telus or Bell as his ISP, etc, etc,etc. Max, sir, we're ALL part of the problem. Actions, not your tweet, are the solution.

• 
  Neil Moffatt (@NeilMoffatt3) reported 16 minutes ago

  @calstampeders @CWardPhoto @jakemaier15 The sound system and ability to connect to Telus in this stadium is brutal!!! C-SECTION, Spend some money and treat these fans with some respect !!!!

• 
  Tanis Mabon (@MabonTanis) reported 17 minutes ago

  @TELUSsupport So 2 weeks without a phone is normal service from telus and not one follow up by anyone? I want a manager to contact me !! This is ridiculous. Having to find my own loaner phone and we are going on 2 weeks I will not be making any more payments for service I am not receiving

• 
  Jeff083 (@Jeff0832) reported 19 minutes ago

  @TELUS worst customer service ever. Your payment arrangement department is a complete joke. They don’t care about the customers that have been with the company for years. They are eating on the phone. They put you on mute when your trying to talk to them.

• 
  Alan Richardson (@arichardson_phi) reported 19 minutes ago

  Worst job in the world? Maybe the @telus loyalty person who is only allowed to talk to you about your landline.

• 
  Larry Kozy (@LSKinYYC) reported 19 minutes ago

  @zephryus47 @TELUS He never was capable of accurately explaining the difference. I asked to be transferred to loyalty or I’d drop their “service”.