Telus

Telus Outage Report in The Island, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in The Island, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in The Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in The Island, Ontario 01/24/2026 00:15

January 24: Problems at Telus

Telus is having issues since 11:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • bcfitzimmons Barb Fitzsimmons (@bcfitzimmons) reported

    @AmazonHelp To go back to Telus rewards after I explained very calmly and nice again to another set of customer service reps that Telus sent me back to you.

  • v_bernardi Val Bernardi (@v_bernardi) reported

    @TELUS I am not paying for services I never had

  • NotTodayEver Not Today Ever (@NotTodayEver) reported

    @SCUBADubois @TELUS are you talking about the " TV " Telus service? Sorry I may have missed that part.

  • lise_george Lisa G (@lise_george) reported

    @GregviiGreg @steeletalk I just started using this feature with Telus, ‘call control service’. dial *99 and it prompts you to turn on or off. The robo calls don’t get thru. My telus mobility has the feature as well.

  • NS_Kyris Kyris 🇨🇦🏳️‍🌈 (@NS_Kyris) reported

    @CdnStallion @TELUS @TELUSsupport It’s ****** like I heard they’re the best of the bad but at least I could get ahold of Bell. I’m honestly refusing to pay until they talk to me or disconnect the phone

  • YEGCanadiens brandon (@YEGCanadiens) reported

    I’ll probably miss hockey games one last time as games will probably be done as Telus Tech won’t be done installing internet service for wifi Tomorrow Night

  • NS_Kyris Kyris 🇨🇦🏳️‍🌈 (@NS_Kyris) reported

    @progfox69 @TELUS @TELUSsupport Lmao I ain’t paying them till they fix my now almost week over due completely incorrect phone bill

  • NotTodayEver Not Today Ever (@NotTodayEver) reported

    @SCUBADubois @TELUS Yeah, sorry. I don't use Shaw or Telus for TV viewing, so my knowledge base is limited to how their tv boxes work. Not sure if you login into the Telus router and give your boxes a permanent address (Reserved) or not. Hopefully someone else in here reading these tweets can help

  • smitty_mark Mark Smith (@smitty_mark) reported

    @TELUSsupport ongoing issue raised with telus previously. Screen/show freezes up every 10 or so minutes, audio also does occasionally. Channel doesn't matter. Telus Wifi box is 6+ yrs old, have you not upgraded users to newer, more reliable units?

  • jlim2_ Jeffrey Lim (@jlim2_) reported

    @TELUSsupport i noticed a call forwarding charge on my bill. This call was from my smartwatch that is connected to telus under the same account. Ive never encountered a call forwarding charge when i make a call from my smartwatch independent from my phone.