Telus

Telus Outage Report in The Island, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in The Island, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in The Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in The Island, Ontario 12/26/2025 08:55

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • tibor86 Taylor (@tibor86) reported

    @TELUSsupport Telus doesn’t provide support services at 9:30? The virtual assistant is complete garbage

  • ScottKwas Scotty Kwas (@ScottKwas) reported

    @CGWM_Muhs @preetbanerjee Telus is my favourite. Click OK to order this channel; call in, wait on hold for 45 mins, be transferred 3 times and hung up on to cancel.

  • LileikisParker Parker Lileikis (@LileikisParker) reported

    @BartHuskie I work for the Telus Canada D2C team! Shoot me a message and I can see if we could help you out with some of your internet issues!

  • barryjohnson17 Barry Johnson (@barryjohnson17) reported

    @telus it is very frustrating to upgrade my service. I can’t do it on line for some reason I have to call during business hours. Will the online Black Friday deals will still apply when I call in? @Shaw is it this hard to sign up, it may be time to make a change.

  • MarkMe60 Mark Meunier: ⁜ (@MarkMe60) reported

    @Bell I thought Telus was bad until I discovered the Nightmare that is Bell.

  • zehiphoppirate seadeearrr (@zehiphoppirate) reported

    @BridgieCasey @TELUS Once had same issue with Fido. Use your inner Karen and call customer service to be removed from all marketing, if agent pushes back get an escalation. Put me through to retention works as well.

  • Vinod66982843 Vinod (@Vinod66982843) reported

    @TELUSsupport hey telus support.. I moved into my new apartment in Canada from the US. I was told that when I get to the apartment I just need to turn on the wifi and connect to telus. I'm not able to connect. Tech support phone line has over an hour waiting. Can someone help?

  • CandaceElliott Candace Elliott (@CandaceElliott) reported

    @BridgieCasey @TELUS They used to come to my door about every two weeks to try and get my security system.. I am a customer so I just twittered their suppprt and told them to stop.. it worked

  • Global_Jump Cheryl Lockhart (@Global_Jump) reported

    Stop trying to upsell me @Telus! Had someone come to our door selling smart home systems (in a pandemic, really?!) and less than 2 hrs later, a call to sell me a new tablet. Been a customer many decades. I know how to find you. Pls leave me alone.

  • CALCocoReads Coco (@CALCocoReads) reported

    @eyesplash I used to pay $86 to Telus before I upgraded. I am saving money not going to happy hour etc. I'll drop it back down if this **** ever ends.