Telus

Telus Outage Report in The Island, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in The Island, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in The Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in The Island, Ontario 01/11/2026 09:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • pfak Peter (@pfak) reported

    @McCueChris @Shawhelp @TELUS I have Telus internet as well. I got Shaw as a backup when I had a 16 hr outage with Telus and had to wait 2 hrs on hold before giving up and bothering friends that work there. Telus service is way better than Shaw. Hands down better network. Coaxial can't compete with fibre.

  • FakePOTUS_DT Steve Berry (@FakePOTUS_DT) reported

    @steeletalk @TELUS Same thing happened to me with Freedom mobile. They got scammed for 3 grand worth of products. Took me 3 months to fix. Police report, numerous phone calls to Freedom and the credit bureau. No calls from Freedom or anything in the mail.

  • theofficialchun Christopher C (@theofficialchun) reported

    @BestBuyCanHelp @BestBuyCanada I bought a Best Buy Geek Squad Verified open box iPhone 12 Pro Max as a gift for my wife, and when I inserted the Sim, there was no signal detected. Called my carrier, Telus, and they said the IMEI is blacklisted. Extremely shocking and upsetting!!

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    The Telus Final Reply to the #CRTC case where they blocked phone calls to grandmothers dying of cancer is in. Telus wants the CRTC to think of, & portray Telus as the poor victim. Not that grandmother who died. Not any other people that had calls blocked. Only poor Telus matters

  • Canadaguy4 Canadaguy (@Canadaguy4) reported

    @TELUS @TELUSsupport @TELUSBusiness Being with telus over 21 years as a customer..MIGHT BE TIME TO CHANGE THEY NEVER RETURN CALLS AND EVERY TIME THEY UPGRADE IT NEVER WORKS OR IT TAKE 3 - 4 VIsit BEFORE ISSUE IS FIXED IF TELUS ANYONE ONE FROM TELUS READS THIS DM 4 explanation

  • McCueChris Chris McCue (@McCueChris) reported

    @pfak @Shawhelp @TELUS is very responsive. They have a great chat help feature and their technicians show up promptly. Too bad the lot of them can’t figure out how to make my TV work.

  • SadistHailey Hailey Heartless (@SadistHailey) reported

    @steeletalk @TELUS Ugh. That's terrible. Considering the damage that can be done to people's finances and credit by things like stolen SIMs it's important for cell phone companies to have really good security and for people to utilize all the security features and knowledge they can for those sites

  • Canadaguy4 Canadaguy (@Canadaguy4) reported

    @TELUS @TELUSsupport @TELUSBusiness Don't let telus connect fiber lines to house .YOUR CELL WI NOT CONNECT... ONLY TELUS CELL WILL CONNECT TO WIRELESS... ALSO THEIR FIBER ROUTER IS WEEK SIGNAL..CANT GO BETWEEN FLOOR .. THEIR SOLUTION BUT MORE TELUS EQUIPMENT..

  • Canadaguy4 Canadaguy (@Canadaguy4) reported

    @TELUS @TELUSBusiness @TELUSsupport WHEN U phone telus for help YOU HAVE TO SPEND 1 TO 2 HOURS WAITING FOR A SUPPORT PERSONHEY TELUS HIRE MORE REAL PEOPLE YOUR BOTT AND WEB PAGE ARE USELESS.. TELUS DM ME WITH A NUMBER I DONT HAVE TO WAIT 1 HOUR TO GET REP

  • TaxGals Omni Mtg Serv Ltd (@TaxGals) reported

    Wow @TELUS nearly 2 hours on the phone .... How extremely disrespectful of my TIME - How to lose a 40 year customer in moments