Telus

Telus Outage Report in The Island, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in The Island, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in The Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in The Island, Ontario 12/16/2025 01:15

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mediamorphis Dwayne Winseck (@mediamorphis) reported

    @TraceyLauriault service providers had to meet, like disclosing data to regulators, law enforcement, courts & public health authority under well-specified conditions. Rather than Telus (and other carriers, eg. Bell, Rogers, Videotron, etc.) selling data to PHAC perhaps its public obligation as 6/

  • MizzyII Mizz👠🇨🇦 (@MizzyII) reported

    Yesterday I was walking past a #Telus store, decided to go check out some Apple devices, but the door was locked. A sign on the door about masks, and a Govt id. WTH is that about? You need proof of vaccination to buy a phone? This is damn ridiculous. 🤬I just kept walking.

  • newsinthemarket News In The Market (@newsinthemarket) reported

    Telus says 5G network now reaches 70% of the Canadian population $TU

  • algobotnews ALGO BOT NEWS (@algobotnews) reported

    Telus says 5G network now reaches 70% of the Canadian population $TU

  • dla2691 Dawn Anderson (@dla2691) reported

    @TELUSsupport I need help figuring out who/what is using excessive data on my smart hub - reset & changed password Monday and still happening after hours on hold today was told to change password again. How do I get meaningful service from @Telus?

  • sarahhpanda sarah panda🐼 (@sarahhpanda) reported

    bell next door needs to help their damn customers and not send them to Telus when it’s a bell problem. Like we can’t fix bell emails dummy

  • VerySus3 Hugo Williams (@VerySus3) reported

    @alex_n_boyd If I have to log in from the website to make it work with my Telus one more time... (I have to do it almost every time), it's just insultingly bad at this point

  • jjclak Jean Clark 🇨🇦 (@jjclak) reported

    @DougAlder @Qualifyfor I’m in rural BC. East of the Okanagan Valley. No fibre optic, no cell service. Telus has given me a $25/mo credit to make up for my ****** service. 2 MB’s some days and frequent unexplained drops. Several times a day for several minutes at a time. With the credit I pay $56. 😕

  • catswarm melanie (@catswarm) reported

    @TELUSsupport I wouldn’t have wasted all that time with your tech support if I’d known this is how @TELUS wants to receive service requests. Maybe you could add that to the troubleshooting section of your website?

  • FlamesForums Flames Fans Central (@FlamesForums) reported

    @menard_ray THIS is why I have avoided Shaw AND Telus for almost 2 decades... I am a VERY happy customer with Lightspeed internet....