Telus outages and service status in The Island, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around The Island, including 0 direct reports.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in The Island, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in The Island, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Telus
Telus is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Grizz Axxemann (@GrizzAxxemann) reported@MrStache9 Much as I'd love to make the switch, the upload speed is no good for my use case. I'm getting 900+Mbps up/down on Telus. It ain't cheap though. $170/mo after tax for unlimited usage. And boy howdy, do I use it. a couple TB/month up and down.
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Byul (@byul_finance) reported$TU TELUS reports 262,000 new customer additions and 1% mobile network revenue growth for Q1 2026
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Jose Putanero 🇨🇦 (@JPutanero) reported@JakeLandauTO I got a call from a customer service agent (not Telus) today. His accent was so thick that I had a lot of difficulty understanding what specifically it was that he wanted to talk about. An AI that could make him more intelligible would be good for me, him and his employer.
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CFLisFun (@CFLisFun) reported@NelsonHackewich @cjones2451 That isn’t even the inherent problem. Eg. Flames has Telus as helmet sponsor while NHL obviously partners with Rogers. This issue is whether those team-level deals having exclusivity in team/player branding over the league. I honestly didn’t even know that was a thing lol
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Aly Defrawy (@defrawidis) reportedFrustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness
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heiba9866 (@heiba986627073) reported@KaileaandTim @WestJet They can't even price a plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts
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Timbo ティム (@M901HoneyBadger) reported@johnnycakes91 Happens pretty frequently with Telus/Rogers. Telus in particular is bad because their agent bill things wrong pretty frequently and they just dump the file on Telus after they do the sell
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fireanticanadainG.bettmen! (@jwd7150) reported from Calgary, AlbertaTELUS IM GETTING ******* AND SICK OF YR REMOTES AND PVR ******* UP IM ALSO PISSED THAT YR BILL PAYMENT DEPARTMENT PUT ME IN THE ******* COLLECTION AGENCY'S 4 YR **** UP ON MY FINAL BILL U PPL SUCK !!!!!!
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#BoliKurac Whatever66 (@Whatever66102) reported@sarkonakj Problem is competition.... Allow the American teleco to come up and all of it would be cleaned up. Right now, Telus, Bell and Rogers do not have to compete. No options for consumers. So they screw the consumers. Not one customer wants to talk to CS in India. Make them compete
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Ichnos Maris (@ichnosmaris) reportedDealing with @premium is like dealing with Customer Service from @TELUS and @Bell - useless.