Telus

Telus Outage Report in The Island, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in The Island, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in The Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in The Island, Ontario 10/17/2025 19:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (21%)

    Phone (21%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • cannabankco_op CannaBankCo-op (@cannabankco_op) reported

    @telus have customer loyalty contact me about a business phone plan

  • Im_Abysmal Jackie RedCloud Adams (@Im_Abysmal) reported

    Telus internet just went down for the last 3 hours 😔

  • Jon01537027 Jon (@Jon01537027) reported

    @Shawhelp all good @TELUS here I come. Enough time spent on the phone with support.

  • QueenoftheTwits Susie (@QueenoftheTwits) reported

    @TELUS @kaeleehelps builds community volunteering shoveling snow (& polar bear dip) raising money for the humane shelter, solo plastic garbage collections in Lethbridge, AB, & long walks to raise money for the homeless shelter. She's angelic, a highly deserving choice! #FriendlyFuture

  • nrinoo 🦋 (@nrinoo) reported

    The idk if it’s fake @telus or not but they calling me about a promotion. They called me 4 times today with 18665582273 number. But they never leave a voicemail 😭.

  • FalsePositive18 David (@FalsePositive18) reported

    @TELUS I’ve been fighting with you guys for almost 2 years. 2 years of constant dropped internet. Of bad TV reception. Only to have Daniel from Loyalty write me off and refuse to talk to me about a very obvious need for a billing adjustment. I’m going back to Shaw when my contact is up

  • yuler95 Nikolas Yule (@yuler95) reported

    @TELUS has to have to worst service/ techs for home Internet ever. They’ve came twice and I still don’t have Internet.

  • danlizotte Dan Lizotte (@danlizotte) reported

    @Healthmac Support primary care providers to do EMR/CovaxON queries to find unvaxxed clients and contact them. Ask for $$/support from OntarioMD and Telus. @supermarioelia tell me if this is dumb.

  • kiaora24 bren (@kiaora24) reported

    @TELUSsupport Not very happy with the customer service as no one has gotten back to me regarding me purchasing a new phone from work (EPP) I’m a long time customer thru Telus.

  • MaureenBrowns Maureen Brown (@MaureenBrowns) reported

    @TELUS 2 hours and 10 minutes on hold trying to cancel my Father in law’s wellness monitor. Then got a recording that call could not be processed call back another time. Hmmm let’s think why would someone cancel this service.... not very sensitive