Telus Outage in Lindell Beach, British Columbia

OK @TELUS I have to say that this is becoming old. I would love to watch the #WorldSeries2020 but I continue to get a choppy picture. Rebooting has not solved my problem and when the tech was here we thought the problem was solved. It is not. And this has been going on a week

@TELUSsupport anyone else having a TV signal breaking up for Optik TV in Chilliwack or is this just a me problem? #telus

@jaxsaid @MsYouDoYou I haven't had issues with Shaw. And the only reason why I went with them is because when I moved to the farm all Telus could offer us was internet 1 and satellite tv. Shaw gave us what Telus couldn't.

@redsealsteamer @QuirkyGirl69 I'm a telus girl too. Contract ends in Oct, hoping by then @shaw will still have a good deal because I use them for my internet service and home phone as well.

@AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

@smitty_mark @TELUSsupport Yes , it’s been terrible . Usually my @TELUS mobility has been great , but it’s been poor the past few weeks - lots of dropped calls , calls can’t go through , static , etc . Like it was 25 years ago

@TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

@smitty_mark And somehow the impression these companies give to their customers is we should be grateful for them allowing us to be their customer. #Telus

The Canada COVid app doesn’t share personal data. That could mess up the data scraping capacity for Telus and impact their business plan. It would also alert the public to COVid positive people & possibly reveal the lack of govt attention to COVid as a public health emergency.

@TELUS @TELUSsupport Email says service is restored in #Penticton but my phone is still not working. Still some outages?

@CraveHelp I can't log in on the app through telus! just sends me to a white screen that never loads

@as_per_danielle @meghan_why @TELUS but luckily I resolved the issue so my service has been restored but still. They should have just ******* called me for the information if something was incorrect. Fools.

@as_per_danielle @meghan_why @TELUS Not to mention before that the Internet nor the Optik TV was properly working and had been down for unrelated reasons to that since I've had it. I was stressing out because I had a series of work zoom meetings scheduled today and I really didn't wanna do that in public

@as_per_danielle @meghan_why @TELUS Shaw has service here but they offered a good discount and less than what i was paying with Shaw. But they've been treating with **** since I swapped. Apparently the guy input incorrect info so they suspended my account.

@TELUSsupport @TELUS I do NOT recommend the Telus Booster. My internet worked fine until I installed the booster. Now nothing works!! Worst decision ever!! Waiting for hours to receive Telus technical support

TELUS! Please kindly stop texting me to ask if I want to add a Venezuelan Long Distance plan to my account. I’ve never phoned Venezuela, I have no desire to phone Venezuela, I don’t know anyone close to Venezuela! Why are you texting me almost weekly about this specific plan!?

@TELUSsupport Since I'm no longer using my Telus sim card, I want to cancel my pre-paid account, so I won't be charged by the end of the month. But there is no one answering the Telus customer assistance phone number.

@TELUSsupport is for me to change my phone number. I've had this number for nearly 10 years, changing my number now would be a huge inconvenience. Besides that, I've looked through Telus articles and read that if a new customer wants to transfer their number from another carrier