Telus Outage in Lindell Beach, British Columbia

@telus @TELUSsupport fibre optic outage in #Abbotsford any update on it returning please?

@TELUS @TELUSsupport - in Chilliwack bc, phone is emergency only, when i dial 611 it says no network connected. network came back online for a few minutes... do i need to worry or is it just a tower issue? thx

Day 26 of waiting for my iPhone 12 Pro to arrive. After 90 minutes of waiting on hold, support unable to give any idea when I'll get it. Oh, but @Telus already billing me as if I have it. Hope it arrives before @Apple announces the iPhone 13.

OK @TELUS I have to say that this is becoming old. I would love to watch the #WorldSeries2020 but I continue to get a choppy picture. Rebooting has not solved my problem and when the tech was here we thought the problem was solved. It is not. And this has been going on a week

@TELUSsupport anyone else having a TV signal breaking up for Optik TV in Chilliwack or is this just a me problem? #telus

@jaxsaid @MsYouDoYou I haven't had issues with Shaw. And the only reason why I went with them is because when I moved to the farm all Telus could offer us was internet 1 and satellite tv. Shaw gave us what Telus couldn't.

@redsealsteamer @QuirkyGirl69 I'm a telus girl too. Contract ends in Oct, hoping by then @shaw will still have a good deal because I use them for my internet service and home phone as well.

@AmyBeeman @TELUSsupport @TELUS Telus is honestly one of the worst companies we have ever dealt with. We cancelled all services with them over a year ago and still get charged monthly. Zero customer service!

@smitty_mark @TELUSsupport Yes , it’s been terrible . Usually my @TELUS mobility has been great , but it’s been poor the past few weeks - lots of dropped calls , calls can’t go through , static , etc . Like it was 25 years ago

@TELUSsupport @TELUS over the phone 9 months ago said that the account was cancelled. Seems like every single person says something different. Awesome customer service and excellent treatment of a senior citizen 💩

My 76- old grandmother (May 2019): I would like to cancel all services @TELUS: Sure no prob. February 2020: Bill goes to me advising on arrears. Acct was not cancelled. Pin, birthdate, account number, address provided and accused voice being too young and refused to cancel.

Alrighty I’m gonna head out to the mall I know I said I woukd never again lol but I need my headphones so bad I hope TELUS has them in stock!! I don’t think it will be that busy around this hour lol no one said ever!!

@zenonac Atta boy Z. Come on over to Telus where our calls never get dropped.

Spent a few hours on the phone with @TELUS mobility call center and now a few minutes sharing with them in an email some customer centric feedback. I’ll let you know how it goes. @jim_senko 😀

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

@smitty_mark And somehow the impression these companies give to their customers is we should be grateful for them allowing us to be their customer. #Telus

Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security

Additionally allwing some 'bible' thumping 'pagans' in on this acting like they were the voice of C itself. This entire system is bogus, Telus International seems to have themselves some storyline issues. @GooglePlay

@secretasianman My telus Fibre connection does the same thing. I dont think I've ever gotten 1 gigabit down, even on a fixed connection

No matter how I try to solve the problem, if I am not encrypting traffic and it goes through either the Telus ADSL or LTE network in McBride, BC, then anything that's not ICMP or in a VPN seems to be either dropped or shaped into a black hole. Thanks in advance for any help.

@TELUS Your company colluded with the Canadian federal government to track my movements under the guise of safety and you didn’t inform me. What the actual **** Telus!?!

@biz_beth @TELUS Uuuuughh. I have never in my life wanted to talk to someone soliciting at my door, but even less so now.

I had really hoped that the pandemic would bring an end to door to door sales, but no, there’s @telus, once again trying to talk to me about my internet service.

@TELUS Nobody is willing to fix their own mistake in Telus. No call recorded? Telus said I have two options 1) return the phone and wait for the next sale but not guaranteed 2) Just accept my deal and use the phone as it is. What a great customer service!

@TELUSsupport New to Telus. Spoken with 13 execs @TELUSsupport till now but no result. Issue(s) escalated 3 weeks ago. Not yet resolved. Just False Promises. Pathetic customer service. Can someone @TELUSsupport take the onus and help especially during these unprecedented times.

Do yourselves a favour and never get Shaw internet. We only had to cause there wasn’t enough Telus receptors or something along those lines but **** SHAW AND THEIR **** INTERNET🖕🏻🖕🏻🖕🏻