Telus outages and service status in Lanark, Ontario

Problems in the last 24 hours in Lanark, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Lanark, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  viv 🧀💛👑 (@vivthelesbian) reported 6 minutes ago

  @hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 6 minutes ago

  @TELUS @mmabrey1 We need a supervisor or a senior technician to look into our specific line immediately and resolve this. Who is going to take ownership of this ticket and fix our connection?

• 
  Clayton (@phinx404) reported 7 minutes ago

  @stormymarie13 @TELUS Service is atrocious. Someone over seas. Can’t understand what you’re asking and just put you on hold then hang up on you. Better off getting a phone in USA with unlimited roaming

• 
  Sersoft.corp (@Sersoft_corp) reported 7 minutes ago

  @araghougassian Too bad Freedom is not available in Montreal (at least they don't ship sim cards there) I had 60 gigs for 25 bucks with Telus, but they slapped an extra 5$ on and thought they would get away with it. I lowered it to 1gb with 25gb addon + data rollover and am at 52gb currently lol

• 
  Steven (He/Him) 🇨🇦 (@spawnsteryvr) reported 7 minutes ago

  @TELUS That’s what I thought. Reddit post said it was a recognized Telus number but spam at the same time. Obviously if it comes from you, no issues getting past call screening. It appears this number did not get past it. Thanks for getting back and confirming.

• 
  Just Bored (@Breakin_Normal) reported 9 minutes ago

  @JustMeJamie64 @Rogers I keep getting calls from Roger’s, Telus and bell and most times you can barely hear them from all the background noise. You can tell they are not in Canada so usually I just act like I can’t hear them and hang up. Not like I want to sign up to new service like that.

• 
  va1slyfalcon (@va1slyfalcon) reported 9 minutes ago

  @JustMeJamie64 @Rogers Roger's, Bell , telus have a strong hold over Canadians and communication . People do not realize how absolutely aporant the service in Canada is . Disgusting

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 12 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  Sir Pepito Bismol, Earl of Blackstool (@anbayanyay) reported 18 minutes ago

  @ElizaLilly19 @TELUS A Telus customer ****** assistant? Hrmmmm.

• 
  Perucio (@MrPerucio) reported 23 minutes ago

  @BoomerDivvies @TELUS Telus has dropped the ball big time over the last decade. They have zero interest in regards to customer retention and loyalty - very unfortunate