Telus outages and service status in Orléans, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Orléans, including 0 direct reports.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Orléans, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Orléans, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 7: Problems at Telus
Telus is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Orléans, Ontario
The most recent Telus outage reports came from the following cities: Ottawa, and Nepean.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
|
Total Blackout | 1 month ago |
|
Ottawa
|
Phone | 1 month ago |
|
Nepean
|
Phone | 2 months ago |
|
Ottawa
|
Internet | 2 months ago |
|
Ottawa
|
Internet | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Orléans, Ontario
Latest outage, problems and issue reports in Orléans and nearby locations:
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EA (@ealculumbre) reported from Ottawa, Ontario@TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.
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Will O'Neill (@wtoneill) reported from Ottawa, Ontario@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
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simon (@stillwellgray) reported from Ottawa, Ontario@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
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Paul Boyer (@PBoyer82) reported from Ottawa, Ontario@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
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Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
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Paul McGuire (@mcguirp) reported from Ottawa, OntarioWhen told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!
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Paul McGuire (@mcguirp) reported from Ottawa, OntarioAmazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
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𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported from Ottawa, Ontario@TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...
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antpepe (@antpepe) reported from Ottawa, Ontario@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario@intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport
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ambivalent_one (@ambivalent_one) reported from Ottawa, OntarioHi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells
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Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
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Stacey Simmons (@mssimmonssays) reported from Ottawa, Ontario@mcguirp @TELUS It doesn't matter, they are all awful😪
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
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Bram Abramson (@bramabramson) reported from Hull, Quebec@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Patrick Kay (@PatrickRKay) reported from Ottawa, Ontario@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
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EA (@ealculumbre) reported from Ottawa, OntarioAs long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Salty Albertan (@FringedCanuck) reported@martianwyrdlord Telus is the worst telecom company in Canada. Over priced GARBAGE
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🦉 (@milleni0wl) reported@TELUSsupport You know what? Enough of your bs apologies. Canadians want you to answer the phones, provide good service & to hire locals. Simple stuff! #telus
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Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reportedI don't think @TELUS @TELUSsupport realizes how much their constant sales/slop support phone calls are destroying their business brand. I just got a call from one of their reps overseas asking me for feedback, even after I filled out a monstrous feedback form yesterday online. After I had previously told multiple TELUS reps that I was only a customer because I am trying to shut down my father's accounts after his passing and to stop calling me and trying to sell me new services, given my situation. When I tried to explain this to the person who just called, they made a bunch of inappropriate and juvenile sounds and then hung up on me. There is zero chance that I would move any of my services to TELUS at this stage. This is the hidden cost of outsourcing sales and support and making every phone call into a pseudo sales call. I still have several services to wind down with Telus on my parents behalf - home security, internet, home phone - an I cringe thinking about how much time I will spend on the phone and the quality of those upcoming experiences.
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David Robinson (@CalgaryDave) reportedI'd hate for someone to have my name and number when I don't want them to have that info... Kinda the same way Rogers, Telus, and every damned company instantly sells your personal info to every fool on the face of the planet getting you bogged down by spam calls. If only I were in government... and could pressure regulations to prevent this kind of thing and protect the people I governed... Awkward.
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Citizen of EU (@wavetossed) reported@CalgaryDave Actually it was all the Indian Temporary Foreign Workers that popped up about 3 years ago at Rogers, Telus, etc, that were collecting all the phone number info and demographics, whenever they sold a phone or hooked up a new service. The company's only crime was stupidity to hire a bunch of foreigners. The same TFWs moonlighted making spam calls and fraud calls.
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VprVenom (@ViperVenom110th) reported@TdLeaker Whenever you call the bank or Roger’s/bell/telus always press the prompt for French. Just tell that person it must of been an accident. 9 out of 10 times they speak English and will help you anyway and you don’t have to hear that scammer accent.
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Dan D'Alessandro (@ddalessandro) reported@telus getting worse and worse. Impossible to reach a customer rsp. Only want to direct me to my text, do it myself. I need their help and can’t reach them.
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Sandy (@Beans1954) reported@KirkLubimov LOL I’m going to switch to Starlink Telus sucks anyway.
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danielduke (@danield75442562) reported@AdrianaLaGrange Changing from non-specialists to specialists doesn’t mean we have more doctors. The heavy recruiting internationally and calling them doctors without the proper cerification is misleading. Along with your Telus health. Garbage as usual from this government.
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Adam Robinson (@QuarkSoupie) reported@TELUSsupport The stress of cancer is horrible. I cant deal with Telus, it's too stressful. Keep my money if it's that important to you. Says alot about your company when you wont do a simple refund. Avoid telus at all costs everyone