Telus

Telus Outage Report in Rideau Gardens, Ottawa, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and tv.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Rideau Gardens, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Rideau Gardens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Rideau Gardens, Ottawa, Ontario 05/19/2025 04:00

May 19: Problems at Telus

Telus is having issues since 11:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Phone (21%)

    Phone (21%)

  3. TV (10%)

    TV (10%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Rideau Gardens, Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Nepean, Gatineau and Ottawa.

Loading map, please wait...
City Problem Type Report Time
CanadaNepean Phone
CanadaGatineau Internet
CanadaOttawa Phone
CanadaGatineau Total Blackout
CanadaOttawa Phone
CanadaOttawa E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Rideau Gardens, Ontario

Latest outage, problems and issue reports in Rideau Gardens and nearby locations:

  • mcguffindavid David McGuffin (@mcguffindavid) reported from Chelsea, Québec

    @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

  • stillwellgray simon (@stillwellgray) reported from Ottawa, Ontario

    @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

  • antpepe antpepe (@antpepe) reported from Ottawa, Ontario

    @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

  • ambivalent_one ambivalent_one (@ambivalent_one) reported from Ottawa, Ontario

    Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells

  • OCT_Fan Michael.L (@OCT_Fan) reported from Ottawa, Ontario

    @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

  • bramabramson Bram Abramson (@bramabramson) reported from Hull, Québec

    @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

  • ealculumbre EA (@ealculumbre) reported from Ottawa, Ontario

    @TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.

  • wtoneill Will O'Neill (@wtoneill) reported from Ottawa, Ontario

    @TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.

  • CJAY932 Christina (@CJAY932) reported from Ottawa, Ontario

    @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

  • DaveInBlackburn Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario

    My #Telus phone service is kaput, anyone else?

  • HeatherBadenoch Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported from Ottawa, Ontario

    @mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

  • vdehejia Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario

    @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

  • ealculumbre EA (@ealculumbre) reported from Ottawa, Ontario

    As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport

  • Paulysworld Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec

    @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

  • kittkat9688 𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported from Ottawa, Ontario

    @TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service

  • PBoyer82 Paul Boyer (@PBoyer82) reported from Ottawa, Ontario

    @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

  • ambivalent_one ambivalent_one (@ambivalent_one) reported from Ottawa, Ontario

    Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • rvdgiusti Rafael Giusti (@rvdgiusti) reported

    I purchased a phone from @TELUSsupport on Jul 21 and @UPS said they delivered, but that never happened. I complained with Telus, filled a Police report, UPS did an investigation. I just received a mail that I acked receiving package which is a lie from @UPS! That's ridiculous!

  • kittkat9688 𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported from Ottawa, Ontario

    @TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...

  • lazeejjs Jonathan McCormick (@lazeejjs) reported

    @TELUSsupport Hi Telus. My Wi-Fi connection on my pc drops frequently. I have it configured to connect automatically, have a Telus Wi-Fi Booster, a D-Link and I don't have trouble with our iPhones, laptop and another PC. If I reboot the PC the connection is made but is dropped.

  • luvsmyvdub Terri Youwish (@luvsmyvdub) reported

    @telusmobility …$30 for a 238 MB overage??? Wtf?!! Can we say rip off? I get 6 GB…6!! I haven’t gone over that in a long time but your ****** wifi switches me to LTE so often in my own dang home. Not gonna lie…really re-thinking staying with Telus after over 15+ years…

  • youngslimesims Cito S. Heika (@youngslimesims) reported

    At this point just come put the copper wires back in Telus smh at least my **** worked

  • Trader53N113W WoolyBugger (@Trader53N113W) reported

    @Sportsnet can you guys look into the SN Now live streaming? It takes an act of god to login with Telus.

  • callie_86 Calmanda (@callie_86) reported

    I’ve been a loyal @TELUS customer for a decade..,in the past YEAR I’ve had the Telus guy here every other month. Someone was here last week to replace my box, replaced it with an older version than I had annnd now my @PrimeVideo is gone. I think it’s time to break up Telus.

  • SJHunter17 Stew (@SJHunter17) reported

    @BellMediaPR @RogersHelps @TELUS remember 8 years ago when Verizon and ATT wanted to come to Canada and y’all needed our support. How come we are still paying the most for cellular/internet than any other developed nation? #nochange #cdnpol

  • Kaaaymariee -km (@Kaaaymariee) reported

    @TELUSsupport so telus turns your service off without any notice and then want you to pay a connection fee to turn it back on.. I see how you’re making money now.. so ready to leave this company #telus

  • donair_poutine Adam, who lives in Norwood now (@donair_poutine) reported

    Approaching hour four of the telus guy desperately trying to install internet in my home, he’s now on hold with the customer service line whose Agents Are All Currently Busy Helping Other Customers