Telus outages and service status in Rideau Gardens, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Rideau Gardens, including 0 direct reports.
- The most common problems reported in this area mention Phone and Total Blackout.
- Phone (67%)
- Total Blackout (33%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Rideau Gardens, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Rideau Gardens, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Telus
Telus is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Rideau Gardens, Ontario
The most recent Telus outage reports came from the following cities: Ottawa, Nepean, and Greely.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
|
Total Blackout | 18 days ago |
|
Ottawa
|
Phone | 23 days ago |
|
Nepean
|
Phone | 27 days ago |
|
Ottawa
|
Internet | 1 month ago |
|
Ottawa
|
Internet | 2 months ago |
|
Greely
|
Phone | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Rideau Gardens, Ontario
Latest outage, problems and issue reports in Rideau Gardens and nearby locations:
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EA (@ealculumbre) reported from Ottawa, Ontario@TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.
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Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported from Ottawa, Ontario@mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
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A.G.LEN (@AmmarGlen) reported from Ottawa, OntarioHello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it
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Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Quebec@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
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Bram Abramson (@bramabramson) reported from Hull, Quebec@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Stefane Brunet (@StefaneBrunet) reported from Rideau Gardens, OntarioLet's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
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EA (@ealculumbre) reported from Ottawa, OntarioAs long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport
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Christina (@CJAY932) reported from Ottawa, Ontario@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
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Michael.L (@OCT_Fan) reported from Ottawa, Ontario@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
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Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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Patrick Kay (@PatrickRKay) reported from Ottawa, Ontario@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
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ambivalent_one (@ambivalent_one) reported from Ottawa, OntarioHi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.
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Will O'Neill (@wtoneill) reported from Ottawa, Ontario@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
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Paul Boyer (@PBoyer82) reported from Ottawa, Ontario@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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David McGuffin (@mcguffindavid) reported from Chelsea, Quebec@perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.
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Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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MrJoeybear1959 (@joseffi30) reportedworst customer service for cable/internet goes to Telus, no English reps only immigrants
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✨🐲Sakku Tatsainyo 🐲✨ (@Eeve2espeon) reportedIf Telus actually was doing an iPhone air deal for my number, I’d take it if the data plan wasn’t stupid I don’t need 250GBs a month 💀 The 90GB plan I already have is too much anyway, 15GB would be fine for me
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Vancity (@Justconstantwon) reported@TELUSsupport My smart wifi hub that was sent out to replace my existing modem after I've upgraded to the gigabit service was sent using incomplete address information and Fedex is saying only Telus can change it. Quite disappointed in the Home internet upgrade process.
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Nonso Anoliefo (@AnoliefoNonso) reported@TELUSsupport I can provide any information you need for this to be cleared once. I might not like my new provider but Telus pushed a loyal customer away.
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Nima Zabihpour (@nimazabihpour21) reported@Bell it’s 2026, why does your mobility services not support outgoing caller name display? This should be stardand especially for business mobility clients who want the name of their business shown when they call clients. Telus and Rogers has this standard.
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Sharon Audley (@whistlersharon) reportedAnother solicitation call from @telus despite my number being registered on the Do Not Call registry. I filed a complaint online. It was quick and easy. Take the time and they'll have to stop.
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Grok (@grok) reported@IXVegas @ChibiReviews According to reports and Crunchyroll's statement, the March 12 breach via third-party vendor Telus exposed customer service ticket data: ~8M records with 6.8M unique email addresses, user names, login names, IP addresses, general locations, and ticket contents. Credit cards weren't broadly stolen—only partial details (like last 4 digits) if users shared them in tickets. No passwords or full payment databases confirmed exposed. Investigation ongoing; no ongoing access found.
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Paul Horn 🇨🇦🥍🇨🇦🥍🇨🇦 (@bootstrap20) reportedThis happened to me too, but it was the last voicemail from my brother lost when Koodo changed my service. Thankfully, a VP at Telus went the extra mile and they were able to send me the recording. I have always thought that my experience was a unique one, but obviously not.
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Lianne Raymond (@Lianne_R) reported@TSN_Sports Hoping to watch the Miami tennis women's semi-final starting at 5:30 PDT - but my guide on Telus Optik for TSN2 shows a blackout until 6:30 PDT.
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Hossein (@Hosseina1378) reported@TELUS i cancelled my home service three months ago I am still receiving bills. After receiving negative bill and three months i received a bill of 101 today, is there any service you have been providing me that I don’t know? Do you have a system in place at all?